Good morning, and welcome to the Acorn Energy 2023 Fourth Quarter Conference Call. [Operator Instructions] As a reminder today's conference is being recorded. Now I'll hand the call over to Tracy Clifford, CFO of Acorn Energy and COO of its OmniMetrix operating subsidiary. Ms. Clifford, you may begin.

Good morning, and thank you all for joining today's call. As a reminder, many of the remarks that follow and answers to questions may be forward-looking. Such statements are subject to various risks and uncertainties. For example, the operating and financial performance of the company in 2024 and future periods is subject to risks associated with potential disruptions to business operations and customer demand, risks related to the company executing its operating plan, maintaining high customer renewal rates and growing its customer base as well as from changes in either technology, the competitive landscape or the financial and economic environment. Such forward-looking statements are based on management's beliefs and the assumptions made using currently available data and information pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. There are no assurances that the company will be able to achieve its growth goals. The company undertakes no obligation to disclose revisions to forward-looking statements to reflect events or circumstances that occur after this call today. A full discussion of risks and uncertainties that may affect the company is included under Risk Factors in our 10-K, which is available online as filed with the Securities and Exchange Commission. I'll now turn the call over to Jan Loeb, CEO of Acorn and of our OmniMetrix operating subsidiary. Jan?

Thank you, Tracy, and thanks, everyone, for joining our call today. First, I want to congratulate the entire Acorn OmniMetrix team on another year of very solid progress for our company, particularly the achievement of profitability in both Q4 and for the full year and $8 million of annual revenue. Reaching sustainable profitability has been a long-time goal. let me touch on a few other key accomplishments in 2023. First, we were able to return monitoring revenues to a path of growth, increasing 9% in 2023, following a 3% decline in 2022, which was mainly due to the impact of the sunsetting of 3G wireless technology. We lost some revenue related to older monitoring units in 2022 and even into Q1 2023, with some customer churn related to sunsetting. However, we are now above the total number of monitoring endpoints in action that we had in 2021 before the impact of sunsetting. With that behind us, we now expect to return to double-digit monitoring revenue growth in 2024 as we continue to build our base of monitored endpoints. Given the high margin recurring nature of monitoring revenue, we view it as a key value and cash flow driver for the business. The gross margin on monitoring revenue is approximately double that of our hardware sales and incremental revenue from new monitoring endpoints largely drops to our operating income line. Building on this annuity model, during 2023, we continue to advance the rollout of our Demand Response initiative. Demand Response or DRs we call it, is a new service that offers -- that's offering -- and offering that enables backup generator owners to sign up and receive compensation for making their generators available to grid operators to turn on automatically for brief periods to support the grid during peak demand. OmniMetrix'…

Thanks, Jan. I wanted to make you all aware if you are not already that our 10-K was filed with the SEC this morning. Now I'll review some important developments and then discuss our Q4 and full year results, after which we'll open the call to investor questions. In 2023, particularly in the latter half of the year, we completed some significant initiatives that we've been working on for quite some time. First of all, we've been developing a new user interface for our OmniView customer data portal since 2021. After a lengthy period of planning and development, OmniView 2.0 or OV 2, as we call it, became available to customers as of October 1, 2023, in beta mode. OV 2.0 provides a range of new features, including a new more aesthetically appealing and modern user interface, self-service run reporting and access to air quality data to support regulatory compliance for our customers. Overall, OV 2.0 provides more functionality and a more modern design that delivers a much better user experience. We're very excited about the launch of OV 2.0. We'll be rolling that out to all customers on or about March 18. The customer response has been excellent, making us feel that OV 2.0 extends our competitive edge and should keep us ahead of our competition in 2024 and moving forward. Also on September 1, 2023, we launched updated versions of our TrueGuard, AirGuard, Patriot and Hero products that include new functionality relating to how our customers are able to access and utilize data provided by these devices. The new version of our products allows our customers to have the option to purchase our monitoring service to monitor the products themselves that they have that capability or to choose another monitoring provider. Historically, our products only worked with our…

[Operator Instructions] Today's first question comes from Bill Chapman, private investor.

Jan, I was curious, the arrangement that's been provided, CPower with ERCOT, between the split between you guys and CPower, is the amount -- the manufacturer or industrial company is going to get to participate in the DR program, is it at the financial incentivized level that you feel comfortable with?

I'm not sure what you're referring to about the manufacturing. Generally, there are 3 parties involved in this transaction. There's CPower, who has the relationship with the grid operator, there's us who can tie CPower together with the generator by controlling the generator, and then there's the generator owner/dealers. So our deal is with the dealer and the dealer typically might refund the money to his customer, might give them a rebate on his original purchase, might discount his service and maintenance contracts. So there are different things that the dealer might do for the end user. But those are the 3 parties involved in this transaction and all of those 3 parties each take a certain percentage of the dollars that the grid operator is providing.

Okay. And the financial arrangement is enough for the dealers, for them to get involved? Is it enough of an incentive financially in your judgment?

I think it is. But all the time will tell as to the speed of which the program takes off. But also, I think there's an environmental aspect as well. I think that people, especially in Texas, don't want to have their grid to fail, don't want to have added expenses to their electrical bill. So I think that there's also some incentive on their side besides just the monetary incentive to do what's best for the state.

Okay. Approximately how many dealers are in Texas and then around the country that have signed up so far to work on this?

Well, we don't have. Firstly, the program is not rolled out around the state. So right now, our focus is Texas because Texas is the main culprit. They are the guys who need it the most. And slowly other states are doing as well. So right now, just the dealers in Texas are members of the program. And there are a number of them. I don't know the exact number of the dealers but we're talking to many of them.

[Operator Instructions] The next question comes from Richard Sosa, private investor.

So as you know, I've been a shareholder, I'm just looking at my spreadsheet here. So it's been -- it's really fascinating. 2016, this company was doing $3.7 million in sales. And since that time, a lot has happened. At that time, you had a dominant position in this PG monitor where you were monitoring these backup generators, nice business, growing slowly. There was some exciting things happening, not like a ton of things but it was never expensive and it was always pretty cheap. You had the NOLs. But slowly but surely, every year, 20% here, 15%, 25% growth, known behold, we're at $8 million of sales in that time, I don't -- I think you only put in maybe a couple of hundred thousand dollars you raised into the business. So it's grown and it's also become even cheaper in my opinion. And you also have all these little all these initiatives are doing that are not little, I was going to say little but I meant to say extraordinary, right? You have these extraordinary initiatives, right, where if some of them like demand response or this partnership you have, like just works a little like I feel that, that the 20% long-term forecast for growth could be conservative. I guess my question is, all this way of saying, if there was one thing that you got -- really got you excited? I know it's a lot of things your CEO of the company, there's many things that I worry about. Is there anything that you're like not worried about that you're super excited about that you -- that there was one thing that as an investor should be focused on to where there could be incremental growth, what would that be?

Well, firstly, the thing that excites me most is really the team at OmniMetrix and Acorn. I mean I think we -- and this is not something that the public actually sees. But I think that Tracy and we've really upgraded the team here at OmniMetrix, which leads to a significant amount of other opportunities. I think the commercial and industrial side of our business is now kind of only beginning to wake up to really the need for data analytics and monitoring. So I think that, that is a real push into the future. The company was -- really the company started and its base business was residential. And I see that over time, really morphing into commercial and industrial. So I think that, that is a very big opportunity. And I think DR could be a very big opportunity. It's been slow but DR is almost all profit, meaning we don't have to sell a product. It's all software. So whatever revenue we generate a very large percentage of it falls to our bottom line. So I think as DR begins to pick up and we will -- we are leaders in that field in the products we do, I think that could be a big benefit over time. I hope that answers your question.

Yes, that's great.

I'd like to add one thing, Richard, also. I think in the last 24 months and the team that Jan alluded to, we are even doing a better job of being in tune with our C&I customers and really trying to listen to them and partner with them for future services that we can provide. And I alluded to that a little bit in my remarks about regulatory compliance reporting. I think it's going to be critical as we move forward and environmental restrictions become more to the forefront that we really partner with our C&I customers. And I believe there's a lot of opportunity to do that to help them along the way and also build a stronger relationship and provide additional revenue streams along those lines with using the data analytics that Jan alluded to, and being able to provide services that enhance their ability to be compliant without spending additional money on consultants and payroll dollars.

Okay. Let's -- it's my last thing. It's not a question, it's more of a request. Let's get these sales over $10 million. So we can see $100 stock price. So I'll be really excited for that and hope to see that over the next few years.

[indiscernible] and we'll take your PO anytime.

[Operator Instructions] At this time, I am showing -- at this time, I am not showing any further questions to the phone.

Okay. We have a couple of questions that were e-mailed from a private investor that I would like to put in. First -- these have do with Demand Response. The first is when an end customer signs up for Demand Response, when do the participating parties get paid as they were under the impression that there was a payment upon sign-up and then maybe quarterly or recurring but from your website, it sounds like they're made when the DR is actually utilized or perhaps it is both? Could you explain.

Yes. In Texas, there are 4 seasons a year and winter and summer of 4 months each spring and fall are 2 months each. And we -- everybody gets paid at the end of that particular season. So -- and obviously, winter and summer are the 2 big seasons, some being the very biggest not only because they have 4 months versus 2 but because that's when peak demand is. So just for example, in the summer, we would expect payment in November for the summer season. So kind of like a month or so after the season ends, we would expect to see money. And it needs to be done just because the person signs up, it doesn't mean he gets paid because the grid operator needs to know for sure that when they call upon that, the customer is generators ready running and will provide the electricity. So it's usually about a month and a little bit after the end of each season that people get paid.

Okay. Thank you that. And I think the second question was answered but so I'll jump to number three. The question says, it sounds like demand response could more than double your profitability per customer. Does this account for the initial sign-up fee and also I'd guess the dynamics will be a bit different for C&I customers versus residential due to the capacity differences. Could you address that?

Yes. So definitely, the numbers are different because in your typical C&I customer, you have a much greater kilowatt or megawatt generator that is being used. So the dollar numbers are greater. The -- as I said in my prepared remarks or -- not in my prepared remarks but in answer one of the question is that DR payments are pretty much almost all profitable because we don't have any equipment expense. So it could definitely double the profitability of an endpoint customer, again, once the program is really up and running and generating the amount that we see as potential down the road. So it's definitely possible the formula is there. and we just need to execute and get our dealers to sell the program, get energy-efficient generators into the marketplace and it will happen.

Okay. Well, thank you for that. That's all we have from the e-mail side. Thank you, operator. You may go ahead?

Okay. Thank you. At this time, we are still showing no further questions, so we'll conclude our Q&A session. At this time, I'll turn the call back to Jan Loeb for closing remarks.

Once again, thank you all for your interest in Acorn Energy. We appreciate your support, and we are always happy to speak with shareholders or prospective investors. You can arrange a call with us or ask a question through our IR team. This contact information is in today's press release. We look forward to updating you again on our Q1 call in May. Until then, thank you for spending time with us today. All the best.

The conference has now concluded. Thank you for your participation. You may now disconnect your lines.