Daniel P. Amos
Analyst · Barclays Capital
Thank you, Robin. Good morning, and thank you for joining us today. I'm pleased with Aflac's overall financial and operational performance in the third quarter. I believe we've established a solid foundation toward achieving our annual operating earnings growth and capital strength objectives. I'll begin this morning with a review of our operations in Japan. Aflac Japan generated strong financial results for both the third quarter and the first 9 months of the year. Revenue growth in yen rose 4.8% for the quarter and 4.1% for the first 9 months. Although investment yields declined on new money, we saw solid earnings growth for the quarter and for the first 9 months. We are particularly pleased with the tremendous sales momentum in the quarter. The new annualized premium sales rose 22.2% to JPY 42.3 billion for the quarter, which significantly exceeded our expectations. Even more impressive, production in the third quarter set all-time quarterly records. For the first 9 months of the year, total new annualized premium sales rose 13.9%. Third quarter bank channel sales by far exceeded our expectations, generating JPY 14.5 billion in production. That represents an increase of 146.6% over the third quarter of 2010 and a 90.7% increase over the second quarter of 2011. Bank sales in the third quarter accounted for 34.4% of total sales. We are proud of Aflac Japan's outstanding sales results. This is particularly true following the challenges from the devastating earthquake and tsunami. Keep in mind that for several months after the disaster, Aflac Japan shifted sales and marketing resources. That included relocating both people and budget from the nonbank channel to the disaster-stricken areas. Some of the negative impact from this natural disaster that held back our traditional sales force was masked by the strong bank sales in the second and third quarter. Let me remind you how the bank sales progressed. As I mentioned, we believe that more banks would step up their effort in selling Aflac products once other banks experienced success, and that's exactly what happened. While shinkin and regional banks were early adapters in terms of selling our products, we've seen new annualized premium dramatically increase in the mega banks who started selling the products. These strong bank sales reflect Aflac Japan's impressive ability to develop relevant products such as WAYS, our unique hybrid whole-life product, that appeals to banks and Japanese consumers alike. WAYS has been a primary driver of Aflac Japan's remarkable sales increase. As you are aware, the average premium for our WAYS policies sold through the banks, the primary distributor and outlet for the product, is about 10x the average premium for the cancer and medical product. That makes WAYS a very strong contributor to Aflac Japan's top line growth that has contributed to the continued rapid growth of bank sales in 2011. WAYS generated a third quarter sales increase of 362.8% for the same period in 2010 and a 99.3% over the second quarter of 2011. Sales of WAYS accounted for 31.7% of Aflac Japan's total sales in the third quarter. Without the discounted advanced premium option where policyholders pay all their premiums upfront, the profit margin for WAYS is about 14%, which is more than double the profit margin for child endowment. With the discounted advanced premium option, WAYS profit margin is enhanced around 18%. It's important to note that 90% of the customers at the bank elect to pay premiums upfront through this payment option. Sales of cancer insurance were solid, particularly WAYS (sic) [DAYS], the new base cancer product introduced in March, WAYS Plus (sic) [DAYS Plus], which upgrades older cancer policies. In the third quarter, new annualized premium for the cancer insurance rose 8.5%. What's even more telling, however, is the number of cancer policies sold on a stand-alone basis increased an impressive 32.7%. Clearly, the success of DAYS has been somewhat overshadowed by the lower average premium, which is about 15% less than the older base policy. The premium difference is largely due to the fact that the new policy does not have cash surrender value option. As our traditional sales force focused on selling the new cancer product, medical sales declined. Despite this decline, the medical category still accounts for 25 -- 20% of our total sales. Importantly, we maintained our position as the #1 seller of cancer and medical products in Japan. That affirms Aflac's reputation as a strong product innovator and trusted brand. The solid platform we've established with these 2 pillar products has allowed us to leverage our competitive advantages, such as branding and administrative efficiencies. As anticipated, third quarter sales of child endowment product continued to decline for the second consecutive quarter, posting a decrease of 8% in the quarter. For the remainder of the year, we expect child endowment sales to continue declining as the distribution channels focus on selling WAYS and our new cancer product, DAYS. Also keep in mind that we're selling the child endowment product for more than 2 years, so we've already cycled through the first major pass at selling this product to the most eligible targeted, marketed families with young children. As we look to the remainder of the year, if sales in the fourth quarter are flat to the fourth quarter of 2010, our expectation would be that sales would increase 10.1% for the year and I am confident we will achieve that or better. Now let me turn to the U.S. operation. We are very pleased with Aflac's U.S. performance from both a financial and a sales perspective. Revenues rose 4% for the quarter and 3.7% for the first 9 months. Persistency continued to be strong. While earnings growth was down slightly for the quarter, earnings for the 9 months grew 2.7%, which was in line with our expectations. Aflac U.S. generated a 5% increase in new annualized premium sales for the quarter and a 5.7% increase for the first 9 months. These results had benefited significantly from the addition of group products to Aflac U.S. product portfolio. In fact, group product sales have exceeded our expectations for both the third quarter and the year. Our sales and marketing areas, which are more closely aligned than ever, have synchronized their efforts by creating strategies that continue to benefit our sales results. You will recall that in January, we rolled out Smart Launch, which is a coordinated sales and marketing effort. With these campaigns, we analyze our existing accounts to determine which accounts are most likely to need a particular product. We then align our field force resources to strategically and effectively target these accounts with that product or products. Following the success of the first quarter launch of our dental product, we rolled out the Smart Launch to promote critical care and recovery product mid-second quarter. As a result, sales of the critical care and recovery were up 11.9% in the third quarter. We will maintain this successful initiative to promote more products. On the distribution side of the strategy, field force recruiting continued to benefit from targeted national advertising campaign, generating a 10.4% increase in recruits for the third quarter. This marked the third consecutive quarter of double-digit recruiting gains, generating an 11.4% increase for the first 9 months. Also, our distribution strategy has grown through the addition of group product platforms, which has also helped us make inroads into the growing our market initiatives with brokers. It's too early to say we turned the corner. However, I believe that given the challenging economic environment, our success in expanding our distribution network and achieving a sales increase of more than 5% for the first 9 months is outstanding for the U.S. Now let me update you on Aflac Incorporated results. Overall, we're pleased with Aflac's consolidated performance. Operating earnings per diluted share rose 14.5% to $1.66 for the quarter, an increase of 15.4% to $4.86 for the first 9 months. Excluding the benefit of the stronger yen, operating earnings per diluted share rose 8.3% for the quarter and 8.1% for the first 9 months, keeping us in line with the 2011 earnings per share objective of an 8% increase before the impact of the yen. Our better-than-expected results in the quarter benefited from the continued expense management, especially in Japan. Turning to our investment activities. I want to update you on what we've accomplished in the third quarter. As you will recall, we stated in the second quarter that we believed our proactive investment de-risking program is largely behind us from a realized loss perspective. That assumed that we live in a static world. However, we obviously operate in a dynamic economic environment, which means we need to be especially vigilant in monitoring our portfolio, and this is exactly what we've done and will continue to do. Let me remind you how successful we've been in substantially de-risking our investment portfolio from January of 2008 and the end of the third quarter. Over this period, we have dramatically cut our holdings in foreign and financial investments in the PIIG (sic) [PIIGS] countries from 5.9% to 2.4% of the total portfolio. We've also lowered our investments in perpetual securities from 14.7% to 7.4% which is about half. I'd like to point out that none of the perpetual securities we currently own are in the PIIG (sic) [PIIGS] countries. Additionally, our investment in financial exposures have been meaningfully reduced from 42% to the total of 28% in the portfolio. I also want to update you on some of the steps that we've taken to mitigate interest rate risk impacting our solvency margin. First of all, we sold a portion of our JGB holdings classified as available for sale. We then purchased the same amount of securities and placed these purchased securities as held to maturity. Furthermore, all new money purchased of the JGBs this quarter have been placed in held-to-maturity category. Recognizing that our economic environment is continually evolving, we are paying particular attention to the investment governance through enhanced risk management and investing policies. We will continue to closely assess the securities we hold and if we determine they are no longer appropriate for the investment portfolio, we'll take action and move them off the balance sheet. With both operating segments doing well, I've devoted most of my time this year to the investment area. Our objective is for Aflac to be a world-class investment organization that pays particular attention to the needs of the insurance operations through the effective ALM and capital adequacy management, as well as the expectation of shareholders through investment income growth. It goes without saying that this objective is in the best interest of the policyholders. The changes prompted by the financial crisis has highlighted the need for the enhanced global analysis and state-of-the-art investment systems. In response to this, our priority is to add to the talent of the investment management team and improve the overall investment function. At the Financial Analyst Briefing in May, we told you as far as our investment function goes, everything was on the table. We felt the first thing we needed to do was to hire a Global Chief Investment Officer. Ultimately, out of 100 candidates we screened, we selected Eric Kirsch. Through his 3 decades of industry experience that includes Bankers Trust, Deutsche Asset Management and Goldman Sachs, Eric has proven to be a very strong team builder and leader. I think that having the expertise and presence on the ground in New York is an integral part of Aflac's future investment success. Eric understands the investment risk and the challenges we face, and we think he's an excellent addition to the Aflac team. He officially joins Aflac on November 1. And we expect that by the time we release fourth quarter earnings, he will have evaluated the investment function and be able to expand on Aflac's future global strategy. Now let me make a few comments about our capital position. As we've communicated over the past several years, maintaining a strong risk-based capital or RBC ratio remains a top priority for us. Although we have not yet completed our statutory financial statements for the third quarter, we estimate the RBC will be within the range of 500 to 540 at the end of September. Additionally, we estimate that the solvency margin ratio will be within the range of 555 to 575, based on the revised calculation methods for the quarter ending September 30, 2011. These strong capital ratios demonstrate our commitment to maintaining financial strength on behalf of the policyholders and the bondholders. Our strong capital position has enabled us to increase our cash dividend to shareholders for the 29th consecutive year. I am very pleased with this action by the Board of Directors, which increases the cash dividend by 10%. Our objective is to grow the dividend at a rate that is in line or somewhat better than the earnings per share growth. I believe dividends are an important component of the value we provide to investors. Another way to reward shareholders is through share repurchase program. In the third quarter of 2011, we purchased 1 million shares, bringing the number of shares purchased for the first 9 months to 5.1 million. We anticipate purchasing 6 million shares in 2011. And in 2012, we anticipate our share repurchase activity will increase. With 3 quarters of the year complete, we continue to believe we are well positioned for another year of solid financial performance. Our earnings outlook for the year remains unchanged. Our objective is an 8% increase in earnings per share, excluding the impact of the yen. As such, we expect fourth quarter earnings per share, excluding the impact of the yen, to increase 7.6%. Our fourth quarter earnings will be impacted by higher expenses, particularly in marketing and IT initiatives, following 3 quarters where we've held back on the spending, particularly in Japan. Looking ahead, I want to reiterate our expectation that 2012 operating earnings per diluted share will increase 2% to 5% on the currency neutral basis. We anticipate this 2012 earnings per share objective will establish a new baseline for earnings growth. This 2% to 5% range reflects the integration of investment losses and the low interest rate associated with the proactive investment de-risking program on a GAAP basis. Remember, we told you we believed our proactive investment de-risking program was substantially completed in the second quarter, and we continue to believe that today. I am already looking for 2013 and beyond when we expect the rate of earnings growth to improve over 2012. Hopefully, all the major de-risking is over. I am very pleased with Aflac's financial and operating results for the quarter in the first 9 months. And I can tell you the global financial challenges that we've seen, especially with the changes in the investment environment, have only served to reenergize my enthusiasm as CEO of the company, and I still wouldn't trade places with anybody as CEO in the world. Robin?