Welcome to the Aflac's Third Quarter 2019 Earnings Conference Call. [Operator Instructions]. Please be advised, today's conference is being recorded. I would now like to turn the call over to Mr. David Young, Vice President of Aflac investor and Rating Agency Relations.

Good morning, and welcome to our third quarter call. This morning we will be hearing remarks from Dan Amos, Chairman and CEO of Aflac Incorporated, about the quarter as well as our operations in Japan and the United States. Then, Fred Crawford, Executive Vice President and CFO of Aflac Incorporated, will follow with more details about our financial results. In addition, joining us this morning during the Q&A portion are members of our executive management team in the United States, Teresa White, President of Aflac U.S.; Eric Kirsch, Global Chief Investment Officer; Rich Williams, Chief Distribution officer; Al Riggieri, Global Chief Risk Officer and Chief Actuary; and Max Broden, Deputy CFO and Treasurer. We are also joined by members of our executive management team in Tokyo at Aflac Life Insurance Japan; Charles Lake, Chairman and Representative Director, President of Aflac International; Masatoshi Koide, President and Representative Director; Todd Daniels, Director and CFO; Koji Ariyoshi, Director and Head of Sales and Marketing. Before we start, let me remind you that some statements in this teleconference are forward-looking within the meaning of federal securities laws. Although we believe these statements are reasonable, we can give no assurance that they will prove to be accurate because they are prospective in nature. Actual results could differ materially from those we discuss today. We encourage you to look at our annual report on Form 10-K for some of the various risk factors that could materially impact our results. The earnings release is available on the Investors page of Aflac's website at investor.aflac.com and includes reconciliations of certain non-GAAP U.S. GAAP measures. I'll now hand the call over to Dan.

Thank you, Dave, and good morning, and thank you for joining us. Let me start by saying that the third quarter of 2019 concluded in another strong first nine months of the year for Aflac in terms of earnings, capital generation and overall financial strength. Financially, Aflac is as strong as we've ever been in our 64-year history. Pretax margins are stable and as strong as any in the industry. Our capital provision by any measure is robust. Our investments are high quality and diversified and we have among the highest return on capital and the lowest cost of capital in the industry. Our strong earnings results in the first nine months prompted us to upwardly revised our 2019 adjusted earnings per diluted share outlook, yet we still face some challenges to the top line. We addressed some of these challenges at the financial analyst briefing last month, and they are some was evident in the third quarter sales results. Turning to operations, Aflac Japan, our largest earnings contributor, generated strong financial results. In the yen terms, results on an adjusted basis were better than expected for the quarter with Japan segment posting strong profit margins. Brad will provide more information. As you know, we take a longer-term perspective when it comes to our business. Our focus at Aflac Japan remains on maintaining our leadership in third sector insurance products that are less interest-rate sensitive and have strong and stable margins. At the same time, we complement this core business with similarly profitable first sector protection products. To that end, we will continue to refine our existing product portfolio and introduce innovative new products that our policyholders want and need. We are also continuing to fully engage our wide-reaching distribution network. Our traditional agencies have been and remain viable to…

Thank you, Dan. Results for the third quarter set the stage for a strong year on the earnings front. Adjusted earnings per share of $1.16 represents a 12.6% increase over the 2018 quarter. Earnings benefited from continued strong margins both in Japan and the U.S. with the year-to-date core ratios performing consistent with forecast provided at our September Financial Analyst Briefing. Our reported results were impacted by strengthening of the yen as compared to the 2018 period, increasing earnings by $0.02 per share in the quarter. There were two notable earnings items in the quarter. We negotiated a partial call on a single legacy private placement that had been previously impaired. Thus, reducing a concentrated below-investment-grade exposure and producing outsized call income of $25 million pretax in the quarter. In addition, our building alternative investment portfolio had another strong quarter, generating approximately $8 million pretax in variable income above our planned expectations. Together, these items contributed roughly $0.03 to the adjusted earnings per share. Turning to our Japan segment, earned premium for our first sector protection and third sector products increased 1.2%. We are focused on maintaining growth recognizing near-term weakness in the Japan Post cancer sales and to pay medical policies sold in 2017 reaching paid-up status. We are focused on the quality or value of new business in Japan and continuing to grow third sector and first sector protection earned premium. As Dan noted in his comments, we expect full year third sector and first sector protection earned premium to grow in the range of 1% to 2%. Japan's total benefit ratio came in at 70% for the quarter. We continue to enjoy strong third sector benefit ratio trends and associated reserve adjustments. The majority of impact in the quarter can be attributed to a continued shift in…

Thank you, Fred. We are now ready to take your questions, but first let me ask that you limit yourself to one initial question and one related follow-up to allow other participants an opportunity to ask a question. We'll now take the first question, operator?

First question is from the line of Jimmy Bhullar of JPMC.

I had a question on first the Japan Post, then Dan or someone else, maybe if you could comment on your thoughts on whether sale through the Post will return to a more normal level within the next year? Or do you think volumes through the channel are going to be depressed for a lot longer given the negative publicity and potential changes in sales practices at the Post?

Well, of course, that's the hard -- difficult question for us to be sure about. My gut tells me that it will go back to the normal production levels because in today's world, new cycles are relatively short compared -- because there's so much news out there today that what used to be important is just doesn't last for as long. My sense is in Japan, it's quiet right now in regard to these issues until the December report comes out. When the December report comes out from Japan Post, there'll then be activity for a period of time and hopefully, they will have addressed all the issues which I expect them to do and then for it to calm down and go back. We've seen no changes in persistency at Japan Post level that makes me think that the brand has been hurt in any way. Certainly, we know that people want these answers to their questions resolve in what did take place. But all in all, my sense is that they will go back, but when and how, I'm not exactly sure. I think it's not going to be -- remember that in December, the report will come out, probably the end of December, then you're going to have a little bit of period of time where there'll be discussions about, well, the enactment, all those issues. And so I would think first quarter still may have softness to it and then hopefully, we'll see it kick back up in the second quarter, maybe the second half, and then I'm hoping it will move back to more normal channels for the long term. Anybody from Japan want to comment on that?

We do not have any additional comment.

Okay. And maybe if I could ask just one more, on your U.S. sales, they've been weaker than expected in the past couple of quarters, but it seems like from your guidance, you're assuming that you'll see a pickup with the broker channel in the fourth quarter. On that channel, do you have enough insight so far, like we're halfway through the quarter already, do you have any enough insight to be confident in your projections? Or do more of the sales actually come in the later part of the year, so you'll have to sort of wait and see?

As we shared at the Financial Analyst Briefing, we did experience weaker than expected sales in the third quarter, primarily driven by faster decline in average weekly producers, which is really the net effect of decline in recruiting in the first half of 2019. Some positives that we did see, we saw recruiting growth pick back up in the third quarter on top of recruiting growth in the third quarter of '18 and productivity continues to be an area of growth. In terms of the fourth quarter and the full year, just as a point of context Dan shared, flat to down slightly for the full year. And what that would mean to get to flat is 3.3% growth in the fourth quarter. And as context, in the fourth quarter of '18, we had 4.2% growth and in the fourth quarter of '17, we had 6.7% growth. So again, we work with quarterly sales guidance, but that gives you a sense of reasonables.

One other thing, Jimmy, I wanted to point out about the brand and your interest and Koide can respond to Japan Post. But I can tell you, from our perspective, our other sales projections outside Japan Post are right on target. So we've had no deterioration in anything that we can see from a new sales perspective in the other channels.

Next question is from Nigel Dally from Morgan Stanley.

Just on Japan Post, again. I think in the past, you've been talking about 2009 as being a planning year to develop other strategic relationships or initiatives, 2020 being an execution year. Would we right to think that those initiatives are now being pushed back? 2020 is more about the sales recovery in Japan Post rather than executing on anything else to drive additional growth?

Yes, I think that's going to be the case. Koide, any comments you would like to make?

This is Koida. In regards to the third pillar of our strategy alliance of the four initiatives. And in terms of joint investment, be it Japan Post and, of course, with Aflac, there are some results. So there are fruitful results of the two companies, Japan Post and Aflac, making investments to start-ups in September and October and this has been publicly announced and these are to the two companies of the start-ups. And in terms of other initiatives, as we've been saying, we are still continuing to our discussion. That's all from me.

But Nigel, one thing I will say is, it's pretty obvious, but first half will be the biggest challenge because we're going against the hardest comparisons. And the second half going to be relatively easy with Japan Post, because were going against such poor sales in the third quarter and we expect it to continue into the fourth quarter.

Great. Second quarter question kind of related. Just the regulatory response to Japan Post. Clearly, the regulators have been involved throughout this process, but are you hearing anything from the regulators that would suggest that they're trying to push forward some changes in the way that insurance products are generally distributed that could have an impact on your distribution channels going forward?

Koide?

Could you please repeat the question again? This is from Japan.

Your question is on the regulatory response, to what's been happening at Japan Post. Are the regulators looking to change in any means the way that insurance products are being distributed, trying to push through some changes in the regulations as to what's appropriate with regards to sales practices?

Well, first of all, what the regulators are saying to Japan Post is not something that we know. We were not in a position to be mentioning about it. However, what we know is that there is no change that we know so far in terms of the insurance solicitation based on what has happened this time. Regulation, there's no regulatory changes that we know.

And I have been with FSA this year and there's no major issues other than the fix issue there with Japan Post, which, as Koide says, we don't know all the details or how they're handling that. But no one's mentioned to us that there is anything on the horizon that we need to do to change our sales practices in any way.

Next question is from the line of Tom Gallagher of Evercore.

Dan, as you go through this transition in Japan, would you expect cancer sales to fall further as the medical sales ramp up? Or do you think you've bottomed out with cancer here? And I guess, relatedly since Japan Post only sells the cancer product, is there a new product that you've planned for that channel after they get through their review?

Well, as you know, we've said all along, we would like to get a new product or rider or something and we are working on that prior to these issues that came up. I think we'll pick that back up as soon as this is resolved in December. I won't know when exactly. But again, I'm expecting things to go back to normal, except corrected from the standpoint of what the FSA is required. So I do think that any way you look at it, Japan Post is Japan incorporated. It's so much a part of society that it has to be fixed and it will continue. So I do expect that to happen. In regard to cancer sales, Tom, as I said, I expect cancer sales to be lower in the first half, my guess is, and then to be higher in the second half, and the balance is just too early to tell. I can make a guess, but that's all it is. And I don't think it would behoove you and/or me to do that, but better to delay it out and show you what the situation is and you can come to your own conclusion. But my conclusion is, it will resolve itself and we can give you much more clarity at the end of the fourth quarter when January result -- I mean we closed out the end of the year and that date of January, once passed, and the reports are out, we'll give you much more of a sense of it.

Next question is from the line of Suneet Kamath of Citi.

Here's again on japan Post. Are you sort of through conducting your own reviews of their sales practices or you still pursuing such reviews?

No, we're not doing their practices. It's not our responsibility per se. We have to let the FSA, who's already in the process of doing that, from their own. And for us to get in the middle of it, I think, would cause us problems. We have, as you well know, reviewed any issues concerning policies that were written. And as I told you, it was 0.006%, so a very small fraction. And so we are confident that there is not a big problem based on that alone, but we will wait till their report is out. And if the FSA wants more, we'd be glad to help them, but we do not see this as being our issue but really their issue that they are handling.

Next question is from the line of John Barnidge from Sandler O'Neill.

As you prepare for the rollout of the 10 states with the Argus product next year, how would this change the dynamics in your own conversations with maybe existing broker partners and potential new partners as we reach year-end 2019?

John, really this further expands our value proposition to be number one distributor of benefits solutions. It gets us on the discussion of front page benefits. And so not only with brokers but also with small businesses with our existing associates. So we are actually excited about it. Obviously, it's measurable route, so that we can get a good sense on how to roll this out nationally in 2021. But it is definitely further expanding our value proposition.

And certainly, this is one of the things that I hired Rich for. Rich is absolutely working with not just the brokers, but the career agency side to ensure that this Argus -- the Argus transition works well. So I'm very excited about that.

Next question is from the line of Andrew Kligerman with Crédit Suisse.

I'm curious about the competitive landscape in the United States and how that's affecting your -- how pricing is being affected? And when you're going up to renew accounts, is there a potential persistency issue?

Thank you, Andrew. So first of all, in the U.S., we continue to see an abundance of opportunity and need for our products and services, so we're very encouraged in the marketplace by that. In terms of just pricing and competitive nature, that tends to be more on the broker distribution marketplace and really more upmarket. And we've said it like in the prior quarter, we experience large case volatility from time to time because there will be some irrational pricing in the market, and we're going to be measured and we're not going to make poor decisions there. So -- but overall, an abundance of opportunity, lots of opportunities in the mid-market and then we will be selective upmarket, but again, very encouraged.

Next question is from the line of Humphrey Lee of Dowling & Partners.

Just a question for -- in terms of the buy-and-build appetite. So looking at your current product portfolio, what areas would you be interested in those buy-and-build opportunities? And how should we think about any kind of in terms of buys, like what is your appetite for those?

Yes, let me make -- this is Fred, let me make a comment and then I'll welcome Teresa or Rich to comment. But -- the areas of interest on buy-to-build play off of Rich's comments and that is we have concluded that it is important for our overall core business to have good solutions on the so-called first page of the benefit enrollment platform. And this would include dental and vision but also would include areas of True Group Life and Disability, where we currently have partnerships in place but would look to advance the ball in that area. And so that's where we tend to look. The important dynamic of buy to build is that we don't think it makes sense to be writing big checks on large-scale platforms. And the reason for that is because we bring so much to the table in the way of client list and brand and distribution capability and brokerage relationships that it's far more economic for us to build that value organically once we have the platforms in place and the expertise. The other dynamic I would tell you that's unique to Aflac is of the 470-or-so thousand businesses that we do business with in U.S., the vast majority of them are small businesses. And one of the things you'll find characteristically when you move towards the first page of the enrollment platform is you also tend to be moving up into not only the brokerage space but into the large case space. That business tends to be dominated in the 1000 and up category of workforce and we have built the company on the basis of small businesses. And so the reason why buy to build makes particular sense for us is because we are often needing to shape or reshape the platform to be particularly interesting, if you will, to go down market. And the vast majority of these platforms are built for the upmarket, large case, and quite honestly, there isn't often a lot of growth there. It's more exchanging cases between competitors, whereas the small business dynamic in the U.S. is a pure growth opportunity. So there's a lot of strategic reasons as well as financial reasons why buy to build makes sense. As I said in my comments though, the good news, perhaps as an investor, is you avoid things like large goodwill and execution risk and integration challenges, and that's good news when it comes to the balance sheet and use of capital and capital at risk. The "bad news" is you have to saddle up to a level of expense and margin compression in the short run, while you go to organically build up that platform. And what we are charged with doing is defining that spend as well as the benefits or the growth in incremental earned premium that comes from the investment.

I'll just mention a couple of things. Fred talked about the small business and the number of small businesses that we have relationships with. I also feel that buy-to-build strategy gives us unique opportunity to develop an ecosystem that will help us to better serve the small business as well. And so those are things that we look at as we look at this strategy.

Next question is from the line of Alex Scott of Goldman Sachs.

Actually, I had my question answered, sorry about that.

Next question is from the line of Erik Bass of Autonomous Research.

On U.S. earned premiums, I think they dipped a bit sequentially, which I believe was related to both sales as well as some producer actions you took. So can you just provide a bit color there? And then based on Fred's comments, am I right to see these as modest headwinds persisting into 2020?

Do you want to start with the sales piece and then I'll pick up on the producer?

Yes, absolutely. So as we said, at the end of the second quarter, obviously, we made some business decisions around partnerships to exit that were not profitable and that certainly impacted not only persistency but translates into earned premium as well as some large case volatility. So that right there, sort of, took our trajectory short term down. So Teresa, I don't know if you want to comment.

Yes, I'll be a little bit more specific. We stopped doing business with a billing partner and this partner provided unique services for Aflac. At the end of the day, we just did not see the economics work for our business. And so you'll see that go through our persistency; you'll see that go through our premium. And, again, we believe it's a right decision to make for the enterprise and for the platform, but you will see some short-term volatility in those numbers.

Next question is from the line of John Nadel of UBS.

My focus this morning is on U.S. sales. And I guess, I have a couple of questions that are all related and I'd like to get them all in before the operator cuts me off. But I guess -- I'm trying to understand, in a down 4% or 4-and-change percent year-over-year quarter, and I guess, for the year, you are slightly down on a year-to-date basis, can you bifurcate for us, either over the short term, the discrete quarter or on the year-to-date basis or both, what the performance looks like for the broker channel versus your traditional or historical agent channel? And then, along with that, how much of an impact is this single partner relationship that you've exited and how can we think about the impact that, that is having on sales just given that partnership is no longer in place and I assume contributed some level of sales to the year-ago period and will have done so through what the first quarter of 2020 or second quarter of 2020? I guess if you could speak to those couple of issues then I think, it would help just maybe get a little bit of confidence on -- the fourth quarter is so important at this point given the contribution from the broker channel.

Okay, so I'd also like to take those two questions. So first of all, of our sales holistically are impacted really by the average weekly producer year-to-date. Dan has alluded in his comments that we've seen our broker distribution continue to perform above the market, and so that's really how I would bifurcate that. And again, average weekly producer is really impaired or impacted just by the decline in first half of the year on recruiting. So I think recruiting is about a six month lag and so I think that's how you can think about what's happening there. As we think about the partner and the exit of that particular relationship, fortunately, the sales are not a significant percentage of the overall sales of Aflac U.S. However, they do impact our associates who have existing clients and re-enrollments. And so that does take some of their focus off of that. And obviously, the exit of that partnership, because it's been a partnership for several years, has enforced premium ramifications. And so that's how -- why you see it working itself through earned premium.

I want to say one thing about the broker business. Our agents are still key because they represent 2/3 of our business, but the broker business for us is doing great. I mean it's growing at twice the rate of the industry right now, and so we're very pleased with that. And we believe that -- and our focus is not just on broker, our focus is on our agents and our distribution channel there as well and the point being that when you're at full employment, it is harder to recruit people from a commission standpoint. And I've experienced that over the years. And that's why I've always said there is a balance. When it's a bad economy, there's not as many people at the worksite working, but it's easier to hire. When it's a full economy, which we haven't seen very often, there are plenty of people at the worksite, but it gets the people to call on them that we can hire. So it's a mix bag. So I do think we're doing all the right things. And there's some similarities with this and Japan and that the corporate agency structure has been the slow part but it has been these outside like for example, Japan Post, that has driven the growth. What's really been driving the growth, even though not as much as we want, has been the broker channel. And this other partner thing is a small detail that only because this is all in one quarter that you noticed it as much, it won't -- next year, you won't even see it.

And it'll just arrive through our 12 month rolling persistency and that's where you'll see it go through the numbers. But you're right, you won't see from a sales perspective.

Yes, you won't see it from a sales perspective.

Next question is from the line of Ian Ryave of Bank of America.

Just first on hedge cost in Japan. They went up sequentially. Is it just really a function of growing out the dollar investment portfolio? And I realize you locked in a lot of those hedge costs. Is it really a change in the hedge ratio? Or is it a factor in the market environment? What are the key drivers that they get higher or lower?

Ian, you did a great job actually. You hit it on the head. There's nothing from our perspective really unexpected. It ties back to our investment plan and the growth of the dollar assets, particularly the loan portfolio throughout the year. So in our investment planning, we knew as we progress throughout the year and buy those assets, come around the third quarter, our hedge costs would be higher. So it is volume related but planned volume. The other thing I should mention, just to attach to that, as a reminder, if hedge costs go up and the way it went up because it's related to volume, it also means our income went up attached to it. So our net of those two numbers is more or less precisely within our planning throughout the year or so. That's exactly what it is.

Last question is from John Barnidge of Sandler O'Neill.

So as we look towards next year, Tokyo is having Olympics, is there planning around marketing? And do you view that as a good platform to engage with potential audience to buy the products? And what your plans are for that?

Koide or whoever would like to take that question?

And in terms of Olympics, there is really no plan [Technical Difficulty].

I think we can probably finish the answer to the question for you. There'll be a very modest level of normal activity that takes place from a marketing perspective with groups of individuals and key clientele and all that, but there is no major plan dynamics around the Tokyo Olympics at this time that would be any sort of measurable impact to our financials.

At with that, I think, that is our last call and our last question. I want to thank everyone for joining us this morning. And remind you that we will be having our 2020 outlook call on December 2nd. That morning, we will provide more details of the coming weeks. And please feel free to contact our Investor and Rating Agency Relations department for more information and with any questions that you may have. We look forward to speaking to you soon. Thank you.

Thank you. That concludes today's conference. Thank you for participating. You may now disconnect.