Good day, and welcome to AIG's First Quarter 2021 Financial Results Conference Call. Today's conference is being recorded. At this time, I'd like to turn the conference over to Ms. Sabra Purtill, Head of Investor Relations. Please go ahead.

Thank you. Good morning, and thank you all for joining us. Today's call will cover AIG's first quarter 2021 financial results announced yesterday afternoon. The news release, the financial supplement and financial results presentation were posted on our website at www.aig.com, and the 10-Q for the quarter will be filed later today after the call. Our speakers today include Peter Zaffino, President and CEO; and Mark Lyons, Chief Financial Officer. Following their prepared remarks, we will have time for Q&A. David McElroy, CEO, General Insurance; and Kevin Hogan, CEO, Life and Retirement, will be available for Q&A. Today's remarks may contain forward-looking statements, including comments relating to company performance, strategic priorities, including AIG's intent to pursue a separation of its Life and Retirement business, business mix and market conditions and the effects of COVID-19 on AIG. These statements are not guarantees of future performance or events and are based on management's current expectations. Actual performance and events may materially differ. Factors that could cause results to differ include the factors described in our 2020 annual report on Form 10-K and our other recent filings made with the SEC. AIG is not any -- under any obligation and expressly disclaims any obligation to update forward-looking statements, whether as a result of new information, future events or otherwise. Additionally, some remarks may refer to non-GAAP financial measures. The reconciliation of such measures to the most comparable GAAP figures is included in our earnings release, financial supplement and earnings presentation, all of which are available on our website. I'll now turn the call over to Peter.

Hello, and thank you for joining us today. This morning, I will start our call with a high-level overview of AIG's consolidated financial results for the first quarter. I will then review results from General Insurance and the significant progress we've made with our portfolio, which allowed us to pivot from remediation to growth heading into 2021. Following that, I will review first quarter results for Life and Retirement. I will then provide an update on the work we're doing on the separation of Life and Retirement from AIG. And lastly, I'll provide an AIG 200 update. Mark will give you more details on the financial results, and then we will take questions. AIG had an excellent start to the year, and we have significant momentum across the entire organization. In the first quarter, we delivered outstanding performance in General Insurance. We saw continued solid results in Life and Retirement. We made meaningful progress on the separation of Life and Retirement from AIG, and we significantly advanced AIG 200 with the transformation remaining on track to deliver $1 billion in savings by the end of 2022 against the cost to achieve of $1.3 billion. In addition, our balance sheet and financial flexibility remain exceptionally strong, allowing us to focus on profitable growth across our portfolio; prudent investments in modern technology and digital capabilities; separating Life and Retirement from AIG in a manner that maximizes value for our stakeholders and positions both companies for long-term success; and returning capital to our shareholders when appropriate. As you saw in our press release, our adjusted after-tax income in the first quarter was $1.05 per diluted share compared to $0.12 in the prior year quarter. We ended the first quarter with parent liquidity of $7.9 billion, and we repurchased $92 million of common stock…

Thank you, Peter, and good morning, everyone. Since Peter has already provided a good overview of the quarter, I'll just add that we posted a 7.4% annualized adjusted return on common equity at the AIG level, an 8.2% adjusted return on tangible common equity at the AIG level, an 8.5% adjusted return on segment common equity for General Insurance and a 14.2% adjusted return on segment common equity for Life and Retirement. Now moving to General Insurance. First quarter adjusted pretax income was $845 million, up $344 million year-over-year, primarily reflecting increased underwriting income in International as well as increased global net investment income driven by alternatives. Catastrophe losses totaled $422 million pretax or 7.3 loss ratio points this quarter compared to 6.9 loss ratio points in the prior year quarter. The CAT losses were mostly comprised of $390 million related to the winter storms, primarily impacting Commercial Lines, including AIG Re. The net impact of the winter storms reflects the benefit of our Commercial reinsurance program and changes to our PCG portfolio as a result of Syndicate 2019. Overall, prior year development was $56 million favorable this quarter, which included $58 million of net favorable development in North America, driven by $52 million of favorable development from the ADC amortization and $2 million of net unfavorable development in International. It's worthwhile to note that General Insurance still has $6.6 billion remaining of the 80% quota share ADC cover. There was also, embedded within these figures, $33 million of unfavorable development related to COVID-19 claims that relate back to 2020 loss occurrences or a movement of less than 3%. Emanating primarily from Validus Re and Talbot are Lloyd's Syndicate. Our General Insurance business continued to materially improve driven largely by strong accident year 2021 ex-CAT showings in both North America…

Thank you, Mark. And Jake, I think we're ready to start Q&A.

[Operator Instructions] And we will begin with Elyse Greenspan with Wells Fargo.

My first question is on the -- sorry, the Life and Retirement separation. I appreciate the update in terms of working towards the IPO. Is the plan in terms of timing for that to still take place at some point later this year? Or do you have a more finer tune around that?

Yes. Thanks, Elyse. As I said in my prepared remarks, we're working with a sense of urgency on the IPO. We've made really significant progress working on standalone financial statements, actuarial, have set up the organization to operationally separate. So we're working very hard on several fronts related to the IPO. I mean, the ultimate timing of completing this step should depend on a number of factors. Some are out of our control, such as regulatory and market conditions, but we're still working towards the same time line, which is by the end of 2021. But again, depending on those factors, it could always slip into the first quarter 2022. But it's -- the company is focused, and we're going through all the details and moving forward.

Okay. And then my second question is on the market commentary you guys gave. A lot of helpful color. Mark, you said that you guys expect continued earned margin expansion throughout 2021 and into 2022. So is -- I guess, you're kind of giving us a market view, it sounds like, for the next year. Is the expectation that rates would stabilize and get closer to trend in 2022? I'm just trying to put that together. You're just kind of giving us the outlook that rates should remain strong through 2021, and then we'll see how 2022 transpires with earned versus plus trends.

Let me start with your question on rate, and then I'll turn it over to Mark to provide a little more context and then talk about the earned. But I think, look, this is the third year where we're seeing rate, at least at AIG, above loss cost. And again, you really have to just take a look at the overall portfolio because quarter-to-quarter, it may be a little bit different, meaning just the seasonality of our business, whether it's Validus Re having a big inception date in the first quarter, crop specialty Europe driven more towards the first quarter. So when we look at it, we're looking at first quarter to first quarter, and there has been no slowdown in terms of the rate environment and believe that we're building margin above loss cost rate on rate, and I think that's kind of where Mark was alluding to. The market environment, Elyse, is always hard to predict, but we think the market that we're in is the market we're going to see for the remaining part of the year, and it's very hard to predict beyond that. Mark, do you want to add any more context?

Just a bit. Thank you, Peter. I think Peter nailed it both, Elyse. I want to reemphasize, though, what Peter said. Every quarter's mix is pretty different, and I know that's a written viewpoint that earns in. But we've already written business in -- that we can -- last year that's going to earn into 2021. And we've already written one quarter that's going to go into 2022. So we're not counting -- we believe we're going to have the margin expansion, as has been noted. That doesn't really depend on the existing level of rate levels in the market.

Next question will come from Brian Meredith with UBS.

So a couple here. Quickly, just Mark, I'm curious, you said you had some COVID development in the quarter. Where did that come from? And are we pretty close to, you think, kind of being done with the COVID-related losses, at least in the General Insurance business? I understand there could still be some more in Life.

Go ahead, Mark.

So yes, we can localize a lot of that to contingency business out of Talbot. And on Validus, I think there was really just 2 contracts involved, so it's not like a widespread in any way. So that overwhelmingly accounts for it. And I think for your second question, yes, we didn't put any additional provisions. We're happy where we are associated with it. So I think we're on the downflow, to say the least.

Got you. And then my second question, I guess, for Peter for both of you all. What is your kind of view with respect to loss trend or kind of tort inflation and loss trend as we kind of -- the economy reopens here, courts reopen? Kind of how are you thinking about that from a reserving perspective and maybe also from a pricing perspective?

Yes. So I'll have Mark add to my comments. We're watching it very carefully, Brian. It's something that, again, as it emerges throughout the world, the economy starts to reopen, we look at it line of business by line of business, lead versus excess, different trends that we're seeing in the portfolio emerging over the last year and then how we forecast that to look for the future. So I think the balance of the portfolio is being shaped in a way to mitigate that, and we're very focused on making sure that, even in the growth that we outlined in the first quarter that we're growing, where we know that we're going to get the risk-adjusted returns in terms of deploying the capital. So I think we're very disciplined. It's circular with underwriting actuarial claims. We're learning a lot and making sure that we're positioned the portfolio accordingly. Mark, do you want to add anything to that?

Yes. Thank you, Peter. I think I may have commented on this before, but I think it's probably worth bearing again is, long term, there's generally been a 200 basis point addition beyond economic inflation for social inflation. Clearly, that's been south of that over the last few years. But that's one way of looking at it by having a range of loss trends and not necessarily just point estimating it, and it really varies by line of business, clearly. I think in the past, I've also commented that our loss trend in Excess Casualty, for example, is very close to double digits, number one, and so really it varies across the board. And when you get to Peter's comment on portfolio, think of the best way to insulate yourself from unexpected spikes in economic or social inflation, irrespective of which one, is by having the portfolio change. And the mix away from leads and having more mid excess, not just in casualty, but other places, aggregated lead moves that portfolio further away from risk insulating you more from any compound views of that. So I think that's how we look at it. And I think all of that is important and it comes to bear.

Yes, yes. Mark, I was just -- part of my question, though, was also just asking this. Do you think about, when you make reserve assumptions or pick assumptions, are you making different assumptions with respect to what potential loss trend and when you're pricing the business?

Not materially because you have calendar year views, right? So claims when they're settled or when they're reported don't care what their accident year was.

We'll now hear from Paul Newsome with Piper Sandler.

And congratulations on the quarter. I was hoping you could turn to maybe a big picture question about the Life Insurance business and just -- is there kind of a path to positive net flows? Obviously, the Institutional business is volatile quarter-to-quarter, but maybe you could just give us a sense of -- especially as we get closer to thinking about the Life IPO, how those net flows might recover to a positive level.

Okay. Thanks, Paul. Kevin?

Yes. Thanks, Paul. Look, net flows reflect the trends of premiums and deposits as against the surrender behavior. As Mark pointed out, we haven't really seen much material change in the surrender behavior a little bit within sort of expected margins, but premiums and deposits is really another story. And we said that the second quarter last year was going to be the low water mark. It certainly was. And in fact, the first quarter of this year is one of the largest sales quarters we've had in the Individual businesses since we created AIG Financial Distributors. And while the month of January was actually still below last year, and we consider last year's first quarter a pre-COVID quarter because, really, the pipelines were full right through March, April. We saw growth from February over January, March over February a pretty significant growth. So the end of the quarter, we're really back at what we consider to be normal run rates for that business. And as Mark pointed out, both index and variable annuity, very strong for us there. And so the one line of business, fixed annuities, they're a little bit lower than historical levels, but we also saw recovery in fixed annuities towards the end of the quarter. And so we're feeling optimistic about the forward curve for the individual business. And as Mark pointed out, across annuities, because we've announced relative to the retail mutual funds, right, we had positive flows. So I'm confident relative to the flows in the Individual Retirement business. For Group Retirement, it's a little bit of a different story. The group acquisitions -- the new group acquisitions actually were one of our strongest quarters and increased by $150 million over the prior year, whereas periodics were down about $50 million, and I think that reflects furloughs and people leaving the workforce. And then the non-periodic were also down a little bit for a variety of reasons. And in the Group Retirement business, we still see some modest negative flows, but I think that reflects the fact that we're a small, medium-sized plan provider. And in the consolidation that continues to go on in health care, we do see some of that large case consolidation. But the assets under management have continued to grow, obviously, supported by equity markets, and that's an important base of earnings for the fee side of the business. So we feel confident. We're being careful about capital deployment. We're seeing conditions improve, and our diverse product range and channel allow us to be careful where we deploy the capital, and we're seeing that start to come through in the first quarter.

Is there a market component to -- or an interest rate component to keeping the ROE at least stable in Life business, in your opinion?

Well, certainly, we provide the sensitivities and depending upon where equity markets are, where interest rates are, where credit spreads are and which way they're going, they have kind of a short-term impact on earnings volatility. But we price our products to make sure that we're making our returns based on broadly expected market conditions, not necessarily a single deterministic scenario. So we're not relying on market returns necessarily in the pricing of our products.

Next question will come from Ryan Tunis with Autonomous Research.

I had one for Mark, and would you even be interested in David's thought if he's on the call. But I guess, thinking about classic economic inflation, wage-driven historically been kind of bad for workers' confidence. It's been a long time since we've had it. Are the risks from that type of scenarios on that line kind of still the same as they were 20 years ago? Are there mitigating factors? Just how are you thinking about workers' comp, if we do have just a normal inflationary economic cycle.

Let me start. You got to remember that 2/3 of our business is on high retentions, and so the fluctuation of frequency and in wage inflation and loss cost inflation is largely retained by our clients. I mean, so we've seen some fluctuation just because of high attachment points in which we have in the workers' comp book. And so Dave has been working really hard on our large account business and as well as workers' compensation in terms of the positioning in that. And I think the attachment points, the positioning of the book is really important. Dave, do you want to just talk a little bit about what you're seeing in the marketplace and how we are reacting to it?

Yes. Thank you, Peter. The -- I think workers' comp, I think there was some concern with COVID that there would be presumption. That mostly does not affect our book, okay, because of the high retentions that our clients have. That's very different than the middle market books and the small commercial books that might exist. I think the more illuminating issue is that workers' comp has been a profitable line, whether it was the state laws that muted it. And often, we get lost in our generalization of what is rate increase. Workers' comp has had modest to negative rate increase because it's been profitable for the industry. And I think it's very important for everybody to understand that, that's a discrete market, and a lot of the different parts of the market that we trade in, we -- that's absorbed by our clients. So the -- if that same client has General Liability or Financial Lines or even Property, that's a different market with different pricing than might be existing in the workers' comp market. So workers' comp market has actually worked, and everybody talks about it in terms of the rate increase, but that's a discrete-type market that reflects that. And I think our industry is fairly sophisticated to understand why that happens and then why other businesses need rate or need rate to expect -- to reflect exposure. So it's -- that's the workers' comp market. It's been a winner for this industry because of the reforms that happened at the state level.

Ryan, I'd add just one quick thing, if I could. You really started the question in the correlation on wage. And given Peter really talking about 2/3 of the book is really lost sensitive over high attachment points, it's actually more of a medical question than a wage indemnity question because medical trend is what could sneak over, especially on major permanent partial and things of that nature and permanent totals. So that's why it was actually a -- we're in a really good position on that because of the analysis that was done about 3 years ago on that book that's still holding today. So all those past assumptions are absolutely holding.

Understood. And then my follow-up is just thinking about -- you're running at a little bit over 92, so you need about 2 points to get sub-90. Just you said rate alone, assumingly, would be able to get you there. Obviously, I think that there are some offsetting headwinds or just other things that, along the way, you got to get past. I'm not sure if that's more new business or what. Could you just remind us of some offsets to rate in terms of getting down to that 90 over the next couple of years?

Thanks, Ryan. So there's multiple factors in terms of driving the sub-90 combined ratio. One is we had a terrific start to the year, and so you can see we're driving top line growth, driving margin, improving combined ratios. So we like the momentum that we have. I think we're going to focus on continuing on the underwriting side. Certainly, the culture we're building out of risk selection, terms and conditions, making sure that we're getting rate above loss cost is the discipline that Dave is driving through General Insurance, and they're doing very well. I think you'll start to see -- I talked about in my prepared remarks,the AIG 200, while we announced run rate, we got to catch up a little bit in terms of some of the implementations. So we know that we have expense tailwinds in terms of what will be coming through with AIG 200. In addition to that, just normal expense management and being very disciplined on reinvestment and making sure that we are a company that's very focused on ways in which we can improve what we're doing and create our own investment capacity. I think you'll start to see the earned premium increasing from growth and strong new business. International had the best quarter new business that they've had since the new teams arrived. So that's -- there's a lot of momentum there. And then expect to see new business pick up as we continue throughout the year and the economy starts to recover. And then what I also mentioned in my prepared remarks is that we are not going to need as much reinsurance going forward just based on the gross portfolio. And so like we needed to probably buy a little bit more CAT, a little bit more on the risk side. Those are all improving, and those will be tailwinds over a period of time. So there's 4 or 5 components that will drive improved combined ratio in the subsequent quarters and into next year.

We'll hear from Meyer Shields with KBW.

Can you hear me?

Yes, Meyer.

Okay. Sorry about that. So Mark, I'm trying to tie together a couple of comments because you're expecting, if I understand correctly, margin improvement into 2020, but we still get below the 90% on the underlying by year-end. So does that mean that we should expect to be there sooner if you won't need margin improvement later in 2022 to get below 90?

Do you want me to start that, Peter.

Yes. Go ahead, Mark.

So I think what we're trying to say in various ways is that looking sequentially is really not the way. You've got to really look at it quarter-over-quarter for the points that Peter brought up before about the mix being pretty different. The fact that although we've reduced the volatility dramatically, we still write volatile lines, right? So you still have a pop here or there that may not have really occurred in this quarter or the last quarter that still could at another time. We really need to see a few more accident quarters, if you will, pop in before we can declare victory in that sense. So you can't look at each quarter as a totally independent stand-alone on a sequential basis.

Okay. That makes sense. The second question, I guess you talked about cyber rate increases, and I don't know whether sort of the way we typically think about trend is relevant. But is there any way you can outline how cyber loss expectations are changing?

Dave, do you want to take that?

Yes. The -- thank you. The -- when we looked -- sometimes there's -- we index off of rate increases. And in fact, a big part of our story here at AIG has actually been risk selective and limit management and retentions and terms and conditions. And cyber was this year's case stuff, okay? It had been a profitable business. Ransomware started showing up, and what we've done is we've cauterized that with sublimits and coinsurance to reflect the fact that we're a big primary player, and we need to manage ransomware, and that's what we've done. And our renewal retention has come down. Our rate increase, which may be something cited and exciting for others, is up 40 -- it's 41%. But for us, it's actually managing the risk on the other side. So I look at that rate increase as a factor as opposed to our not only vertical but horizontal risk. It's a tough risk. We have it worldwide. We're leaders. We've been very active in terms of our prophylactic and our involvement in terms of trying to stem the actual loss itself. And we look at that as a viable product that we have controlled horizontally with reinsurance and vertically with reinsurance and with partnerships. And we look at that not only like every other Specialty business that we have in this company. We have a lot of them. We have to attack it, and we have to underwrite it with the facts of that business, and that's what we're doing. It should be -- it should scare the industry. It certainly gives us pause, and that's why we've been underwriting it very aggressively over the last 3 years.

That last question will come from Tom Gallagher with Evercore.

Peter, just first a question on the decision to pursue the IPO versus the private sale. Was it mainly because we've gotten so much improvement in peer L&R public valuations that the gap narrowed where it wouldn't give you as much of a benefit? But any color you can give us as to what drove that decision.

Thanks, Tom. That is certainly one component. We always said the base case was going to be the IPO of 19.9%. So when we had entertained some of the inbounds from terrific companies, we evaluated the relative merits of the sale compared to the minority IPO. We took into account value creation, execution certainty, regulatory and rating agency implications, the delivery of Life and Retirement growth strategy over the long term, where we're going to be making the right investments to make sure we're getting the value of the 80.1%. It's a great business, and so we want to make sure that we are investing in it. And so when we weighed all those merits, ultimately, we felt that an IPO was going to fulfill the value for our stakeholders and decided that, that was the appropriate path for us.

Okay, okay. And then just a follow-up for Kevin on L&R. I think -- Peter, I think I heard you say you're reiterating the 8 to 16 basis point spread compression guide. I guess, my question is interest rates have risen a pretty good amount. Would you change within the 8 to 16 basis point band where you expect to operate? I think you used to say it was toward the high end of that.

Kevin, do you want to finish?

Yes, absolutely. Yes, Tom. We have moved from the high end of the 8 to 16 towards the middle to the lower end based on the recent improvement in the yields. You have to monitor, obviously, the combination of where credit spreads are versus where actual base rates are. So it's not all what we saw in the base rates. You just have to look at the total reinvestment position.

All right. Great. Thanks, everyone, for joining us today, and have a great day.

And with that, ladies and gentlemen, this will conclude your conference for today. Thank you for your participation, and you may now disconnect.