Good day and thank you for standing by. Welcome to the Alarm.com Second Quarter 2025 Earnings Conference Call. [Operator Instructions] Please be advised today's conference is being recorded. I would now like to hand the conference over to your speaker today, Matthew Zartman, Vice President of Investor Relations. Please go ahead.

Thank you, Kevin. Good afternoon, everyone. Joining us on today's call are Steve Trundle, Alarm.com's CEO; and Kevin Bradley, our CFO. During today's call, we will be making forward-looking statements, which are predictions, projections, estimates or other statements about future events. These statements are based on current expectations and assumptions that are subject to risks and uncertainties that may cause actual results to differ materially from our current expectations. We refer you to these risk factors discussed in our quarterly report on Form 10-Q and our Form 8-K, which will be filed shortly with the SEC, along with the associated press release. This call is subject to these factors, and we encourage you to review them. Alarm.com assumes no obligation to update these forward-looking statements or other information that speak as of their respective dates. In addition, several non-GAAP financial measures will be discussed on the call. A reconciliation of GAAP to non-GAAP measures can be found in today's press release on our Investor Relations website. I'll now turn the call over to Steve Trundle. Steve?

Thank you, Matt. Good afternoon, and welcome to everyone. We are pleased to report financial results for the second quarter that were above our expectations. SaaS and license revenue in the second quarter grew to $170 million and adjusted EBITDA was $48.4 million. A significant highlight of the second quarter was the celebration of our 10th year anniversary as a publicly traded company. We were invited by NASDAQ to ring in the opening of the market on June 30. A few of our investors have been with us throughout our entire public journey and I am thankful for their continued support. While going public is a big deal for most tech companies, I'm even more pleased with what the team has achieved in the 10 years since. At the time of our IPO, we forecasted total annual revenues of $195 million, including $139 million in SaaS and $56 million in hardware and nearly all of that was coming from the North American residential security market. We were a good single-line business. The mission I set for the company early on was to deliver a cloud-based sensor into every property in the world. We decided to go public because we believe that we could continue to build the company and expand the business in pursuit of this mission. We wanted to create more opportunities for our employees, expand into new markets and deliver safety, security and energy efficiency to the world. Since our IPO, we have saved dozens of lives and have kept millions and millions of people safer than they would be in a world without Alarm.com. And we have grown the business significantly and profitably without any material dilution to our shareholders. As Kevin will present, our current revenue run rate is more than 5x greater than when we…

Thank you, Steve. At the halfway point of the year, we continued to see good momentum during the quarter. New account origination activity during the quarter slightly exceeded our expectations despite uncertainty due to tariffs and economic conditions. SaaS and license revenue grew 9% year-over-year to $170 million, exceeding the midpoint of our guide for the second quarter of $167.1 million. Broad-based contributions from across the diverse components of the business contributed to our overperformance. Our growth initiatives, which consist of our commercial, EnergyHub and international businesses continued to deliver year-over- year SaaS revenue growth within the range of our past disclosures. Their contributions to our total SaaS revenue during the quarter approached 30%. Total revenue grew 8.8% year-over-year to $254.3 million during the quarter. As Steve noted, this marks a milestone as the first quarter with an annual run rate in excess of $1 billion. Total gross profit grew 9.4% year-over-year to $166.8 million and gross margins improved by 40 basis points, while revenue mix was consistent. I want to spend a moment to frame our hardware business and its financial and strategic value to our business model. As an IoT-based software business, our SaaS revenue is primarily associated with the installation of physical products and our solutions are often based on the integration of software and hardware devices. This model creates higher barriers against end customer defection and technology disruption and distinguishes Alarm.com from typical vertical software companies as it relates to AI replacement risk or otherwise. Our hardware business can also be thought of as a structural contributor to our highly efficient SaaS revenue acquisition model. Based on our historical financials, gross profits from hardware sales cover over 50% of our sales and marketing customer acquisition costs. Along with the generally low levels of sales and marketing…

This is Matt Bullock on for Koji Ikeda. I wanted to drill down a little bit more on the growth levers here. Can you just help us understand what's driving the sustainability of the commercial, international and EnergyHub? It feels like we've been chugging along at 25% plus for some time now and particularly choppy software demand environment. So help me understand what's driving the success there and how sustainable that 25% growth rate is for those elements of the business?

Matt, this is Steve speaking. Yes. So there are really 3 different areas. I'm going to touch on each one. I'll start with energy. In the energy category, there's sort of a secular trend underway where the combination of massive build-out of AI data centers with some reshoring of manufacturing underway now is just driving a ton of demand and a need for capacity amongst our large utility customers. And EnergyHub is benefiting from that secular trend. At the same time, they're expanding the range of devices that we support and the range of sort of the DERMS solution we bring to market. So that appears to be a pretty durable trend at the moment and that's helped us there. On the commercial side, it's 2 things really. It's us finishing the build-out of the commercial platform. You've seen us do some of that organically, some of it inorganically. The most recent inorganic move was the acquisition of CHeKT and our expansion of our remote video monitoring solution. But it's also at some level, driven by the unfortunate events we see in the news from time to time. And the last couple of weeks certainly remind us of the need for commercial customers to continue to focus on security and upgrading the things they do to protect both their customers and their employees. So we think that's probably going to continue to be healthy. You've got also a technology trend there that is moving a lot of the tech from on-prem to the cloud and we're a beneficiary of that. And then on the international side, I would say it's more -- the thing driving growth there is more still much earlier days than the North American market and then our team doing a lot of spade work market by market, developing relationships with service providers, our tech team working through the nuances of what's needed for each market and bringing people sort of online and then conditioning them to go sell really a comprehensive smart security solution as opposed to some of the legacy stuff that they're more familiar with. So those are the 3 areas. And each one has a little different story, but we feel pretty good. You're right that the growth rates have held on an aggregate basis. And as a result of that as a component of SaaS, they're becoming more meaningful.

Super helpful. And then just one quick follow-up, if I could. Are all 3 of those businesses growing around 25%? Or is there an outlier driving the growth there of the consolidated 25% growth? And given all those tailwinds you just outlined, is there any consideration of accelerating investments in those areas? Or is it really steady as we go in terms of how you're allocating capital?

Right. So yes, the combination is sort of at that 25% growth rate. The individual components are, I would say, plus or minus 500 bps on that is sort of the range I'd say we see. So 1 or 2 a little above, 1 maybe a little below, but right in that range. In terms of the way we think about investments and can we accelerate their growth, we run sort of with a consolidated number that is our baseline planning tool. And then we make decisions incrementally or individually around each growth area based on what we're seeing with their sort of growth potential and what type of investment or burn in some cases, we think makes sense. So if we see further opportunities to scale up investment there, then I think we will. We sort of lock in on '25. But at the moment, we're already beginning to examine and evaluate that decision for '26. And we may see opportunities to -- in a couple of cases, to further extend their growth with some additional investment.

Our next question comes from Adam Tindle with Raymond James.

Steve, I just wanted to maybe start with a very high-level question. I've got a more tactical one for Kevin after this. But given we're celebrating sort of the 10-year anniversary on this call and you talked about investors who have stuck with you during that time, it might be an appropriate forum for investors thinking about the next 10 years for you to maybe just touch at a high level as you sort of think about that, how you would describe your vision to the investors today signing up for the next 10 years.

Well, fortunately, I think that the base vision or the base mission of a cloud-connected sensor in every property in the world is still holding up. That's still a lofty goal for us to shoot for. There are lots of ways we can get there. We have to find ways to get there profitably. And -- but I expect that hopefully, we'll be able to look back 10 years from now and say that -- and be sort of as enthusiastic about the prior 10 years as we are sort of now. I would say that we're probably a little bit more set in some tracks that should continue for the next decade. So if you go back 10 years, we really were a single line of business, had a nice business, but didn't have the diversity of revenues that we enjoy today, didn't have the knowledge and experience with inorganic activity, didn't have the balance sheet. So at this point, I think our markets are probably a little more defined; we're commercial and residential security and energy. And I don't see us dramatically sort of shifting out of those tracks. But I think that we're in just sort of a more -- a better scaled position to further build those out over the next decade.

Got it. That's helpful. And maybe just a follow-up, Kevin. Obviously, hardware is strong. It sounds like you're kind of eyes wide open that there may have been a little bit of pull-forward demand from some of the service providers. Kind of a 2-part question on this. The first one would be, as we think about modeling out hardware for the rest of the year, we would typically expect Q3 to be a little bit better than Q4 just on weather. And -- but I wondered if that pull-forward dynamic makes the split between Q3 and Q4 hardware revenue a little bit different this year. And then the second part would be, I know you're not guiding to 2026, but just conceptually, we're going to have to model that. And as we think about 2026, you obviously are covered through year-end, as you mentioned wisely. But once that kind of coverage rolls off, how do the economics change as we kind of think beyond year-end?

Yes, sure. Adam. So based on our guide, you can see we're implying somewhere between [ $150 million and $150 million ] of hardware revenue in the second half. I think that's likely to be mostly ratably split between Q3 and Q4. If you were to divide that by 2, I'd probably add a couple of million dollars above that average for Q3 and then put the residual in Q4. So still a little bit of a skew towards Q3, but maybe a little bit less than historical seasonality suggests. I think as we look forward to 2026, there is the potential for higher tariffs if the framework deals get codified into HTS codes. Putting that aside, I think what you do is you'd probably say, hey, Alarm.com talked about rolling through $7.5 million of higher hardware revenue in the second half of the year related to the baseline tariffs. And if you annualize that, it'd probably be growth in 2026 of about $7.5 million on top of what we guided to for 2025 and assume that besides that, demand and sales are probably roughly equal to what they had been in 2025. So yes, probably somewhere between $5 million and $10 million higher for 2026 than now.

Got it. Just real quick to wrap up on that. In your prepared remarks, you talked about how the hardware and the profit dollars that you get from that help to cover the cost of acquiring a subscriber. And I just wonder if you're kind of thinking about the framework and the current differences in the economics in the hardware business, are there things that you might think about differently from a business model going forward? Perhaps maybe it doesn't make sense to acquire as many subs, for example, just how you're thinking about that impacts the overall business model?

I don't think it's changing really the way that we're thinking about that. I think if we have tariffs come through and it's a pure pass- through, we're going to have the same -- roughly the same amount of gross profit from hardware available to us, we think, next year than this year. I suspect that we'll probably be viewing the way that we budget sales and marketing like we typically do based on that. There's not -- I don't think we see sweeping structural changes to gross profit contribution from hardware. And so we'll approach revenue planning and sales and marketing budgeting, I think, much like we do historically.

[Operator Instructions] Our next question comes from Samad Samana with Jefferies.

This is Billy Fitzsimmons on for Samad. Maybe I'll ask this. We're midway through the year and it's been a busy week for software earnings and we're hearing very different narratives from different companies where some are citing a weakening consumers, slowdowns and other names are citing strength and improvement for the back half. So can you just level set for us what assumptions and considerations went into the back half guide? Just remind us what you're thinking about around macro deal volume, top of funnel renewals and kind of the visibility over the next couple of quarters?

Sure, Billy. Yes, I guess we don't -- we're not anticipating or modeling a significant change in the macro in the back half of the year. Our experience has been macros haven't been perfect for the first half, but have not been horrible. And part of that is we're a little different probably than a lot of the other companies in that we're engaged in a business that's a visceral need that many people have. I mean it's security. And whether you're in a good economy or maybe a weaker economy, people in both cases, feel like it's a must-have type of service. And therefore, we tend not to have quite as much volatility in our performance when there are macro level shifts. I'd say the macro backdrop, the one thing we watch very carefully that is still a backdrop to the business is new home sales. And we've seen that metric be weak since 2023. I haven't seen a dramatic change there lately. As new home sales pick up, then we would expect to see 2 things really occur, and they sort of offset. One, you would see higher demand, the creation of more new subscribers as they move into a home and they begin to shift to protect. This is on the residential side. And then to offset that some, you would see a bit lower revenue retention as people move and sometimes cancel a service when they're no longer occupying their homes. So that's an important macro metric. But generally, we think the outlook, our service providers are doing pretty well. The outlook for the second half is, in our view, about the same as the first half.

Our next question comes from Saket Kalia with Barclays.

This is Alyssa Lee on for Saket at Barclays. Kevin, I think you touched on this briefly, but I was wondering if you could give us any color on retention rates for the quarter and then maybe for the back half of the year, how should we think about the puts and takes here under different scenarios of the housing market? And maybe as a follow-up after that, what does retention look like here for commercial versus residential for the quarter?

Sure. Thanks for the question. Yes, as we noted after our call last quarter, the retention rate for the consolidated company was inching towards 95%. It rounded actually up to 95%. It was 94.7%. We, at the time, noted that we didn't anticipate that perpetuating for each of the rest of the quarters for this year and that we thought it would actually return back down towards our historical range. That for the most part, played out. We rounded to 94% during the second quarter. It was actually 94.1%. So it came down about 60 basis points. That's still at the high end or slightly above our historical range that we've seen. So a little bit better than we had actually anticipated. And for Q3 and Q4, what we're expecting is that, that will kind of be hovering around that same area, somewhere between 93.7% and 94% is how we're thinking about it. The things that could shift that from a macro perspective are things that Steve touched on, on the prior question. Obviously, if activation rates fell and the housing market sort of somehow seized up more than it is now, that probably leads to higher retention than what we're modeling and vice versa. They'll probably roughly balance each other out from a revenue perspective over those 2 quarters, but those would be the puts and takes.

[Operator Instructions] Our next question comes from Jack Vander Aarde with Maxim Group.

Okay. Great results, guys, and I appreciate the detailed update. Steve, touching on the core North America residential business, you mentioned new home builds and sales as those pick up eventually, it could drive a pickup in new account activations, maybe a near- term headwind on retention rates. But just to pick your brain, do you see home sales? Do you see an environment where home sales do end up picking up again in 2026, probably going to be very sensitive to the rate discussion. But is that sort of a fair assumption that you guys are thinking about? And then just also curious how many Alarm residential customers own multiple Alarm connected residential properties?

Okay. Well, let me start with the first one, just macro on the housing market. I mean, we're probably all watching the healthy political debate about what exactly the Fed should be doing, what should be happening to interest rates going forward. That the outcome there might affect what we see with home sales. I think it's pretty early, but if I were reading the tea leaves, I feel like in talking to our service providers, particularly those that are working with builders is they're probably feeling a little more positive as of now in August about the next 6 months than they were in January about those 6 months. It just feels like there's a couple of things going on perhaps, a bit of pent-up demand. And then people that have been on the sidelines and afraid. And I think that a lot of people are just sort of getting used to the higher interest rate environment now accepting it and beginning to make their plans around that -- the current set of metrics. So folks are seemingly a tad more, not dramatically more, but just slightly more positive about the next anyway, 6 to 9 months. And the second question was, I think you asked how many -- or what percentage or do many of our subscribers have multiple properties? Is that correct?

That's right. That's right.

Yes. Yes, that's always been a real source of strength for us. Our subscribers that do have multiple properties, both on the residential side and on the -- especially on the small business side. And so do I know the exact percentage? I would imagine in the commercial world that it's a pretty high percentage of subscribers. I would be guessing, but I would expect that it would be north of 1/3 are commercial accounts that are affiliated with other accounts. On the residential side, it would be less than that, but still meaningful. People that have second homes, sometimes have multiple rental properties. It is a differentiating capability. It requires more of a back end to provide good service across properties. So it is a fairly high percentage of subscribers. I just don't know the exact percentage.

That's very helpful color. I appreciate that, Steve. And then maybe just a follow-up for Kevin. You mentioned in June, you rolled out a 10% price increase on the hardware. Have you thought about or are you actively thinking about potential general price hikes on the base monthly ARPU rate on the residential or commercial SaaS service side of the business?

Yes. Jack, one slight clarification. So we passed through the 10% -- most of the 10% cost of the tariffs, which given our gross margin profile, wind up being about 7.5% in terms of pricing to service providers. At this point, we don't have any general expectations, whether in the second half of this year or for next year to be visiting broad-based service price increases. That's not currently part of our planning.

And I appreciate the clarification on the gross margin or the cost of the tariffs pass-through on the hardware there. And then maybe just internationally, which countries or regions are the largest installed base of Alarm customers? And are there any just particular regions that are growing faster than others more so now than that might just jump out at you?

You said countries or states, Jack?

Countries and regions outside of the U.S.

Outside of the U.S. Yes. I mean, this year, so far, Lat Am has been a faster-growing region or area than most. And then in the Middle East as well, we've seen some growth and particularly very fast adoption of the remote video monitoring capability that we recently brought to market. So those are 2 areas where we're probably seeing a little more growth than what we expected on the international side.

[Operator Instructions] And I'm not showing any further questions at this time. And as such, this does conclude today's presentation. We thank you for your participation. You may now disconnect and have a wonderful day.