Geoffrey Banta
Analyst · JMP Securities
Maybe, I'll get down a little bit into the weeds. We talked about the claims management change in assumptions, change in perspective on the environment. And then I'll say, actually, in 2009, we started seeing some changes whereby, historical assumptions about claimants who were -- who we were -- who had been injured, obviously, and let's say they were mostly soft tissue injuries in the $100,000 to $500,000 range. And we -- of course, our claims people, varied by state, have certain assumptions about how quickly they could return these folks to work. How quickly they could get them to -- through temporary total disability and to maximum medical improvement. Those assumptions for whatever reasons, macro, is what I certainly believe, it's macro reasons. We started seeing those with the same best efforts, those -- the duration to maximum medical improvement elongating. And with each claims professional, they start -- while we were starting to see development at an aggregate level, they were starting to see greater movement, not huge, but greater movement in terms of getting folks through TTD, through maximum medical improvement, and back to work. You can just imagine how difficult it might be for a trucker who has hurt his or her back, who has a fifth grade education, and whose company has no light duty for that person to return to because of the recession, we were forced to deal with some of those realities. And so, on a micro level, our claims adjusters have been moving, ever so gradually, but certainly moving, toward increasing the move to maximum medical improvement, the elongation to temporary total disability, which we've talked about on other conference calls. And we've tried to take that into account as we look at aggregate case development and then set our IBNR. That might be a long- winded explanation, but hopefully, that gives some more color to that.