Good day, and thank you for standing by. Welcome to the Altisource Portfolio Solutions Third Quarter 2024 Earnings Call. At this time, all participants are in a listen-only mode. After the speakers presentation, there will be a question-and-answer session [Operator Instructions] Please be advised that, today's conference is being recorded. I would now like to hand the conference over to your first speaker today, Michelle Esterman, Chief Financial Officer. Please go ahead.

Thank you, operator. We first want to remind you that the earnings release, Form 10-Q, and quarterly slides are available on our website at www.altisource.com. These provide additional information investors may find useful. Our remarks today include forward-looking statements, which involve a number of risks and uncertainties that could cause actual results to differ. Financial projections and scenarios are expressly qualified as forward-looking statements and as with other forward-looking statements should not be unduly relied upon. In addition to the usual uncertainty associated with forward-looking statements, the continuing impacts of government and servicer responses to the COVID-19 pandemic, governmental fiscal policies and current economic conditions make it extremely difficult to predict the future state of the economy and the industries in which we operate, as well as the potential impact on Altisource. Please review the forward-looking statements sections in the company's earnings release and quarterly slides, as well as the risk factors contained in our 2023 Form 10-K, describing some factors that may lead to different results. We undertake no obligation to update statements, financial scenarios and projections previously provided or provided herein as a result of a change in circumstances, new information or future events. During this call, we will present both GAAP and non-GAAP financial measures. In our earnings release and quarterly slides, you will find additional disclosures regarding the non-GAAP measures. A reconciliation of GAAP to non-GAAP measures is included in the appendix to the quarterly slides. Joining me for today's call is Bill Shepro, our Chairman and Chief Executive Officer. I'll now turn the call over to Bill.

Thanks, Michelle, and good morning. I'll begin on Slide 4. We had another solid quarter, demonstrating our resilience in a challenging market. We grew service revenue both sequentially and year-over-year, despite a 15% decline in average serious delinquency rates, a 7% decline in foreclosure initiations, and a 14% decline in foreclosure sales, through August this year, compared to the same period last year. For the quarter, we generated $38.2 million in service revenue, a $4 million or 11.8% increase over the same period last year. This growth primarily reflects sales wins and represents our strongest quarterly service revenue performance in 12 quarters. Compared to last quarter, service revenue grew by $1.3 million or 3.5%, primarily from ramping sales wins. We generated $3.6 million of adjusted EBITDA for the quarter, a $2.8 million improvement over the third quarter of 2023 and an $800,000 decline compared to last quarter. The adjusted EBITDA results compared to last year benefited from higher service revenue, lower corporate costs, and margin expansion in the origination segment, partially offset by approximately $1.2 million of higher SG&A costs in the Service and Real Estate segment from legacy indemnity claims and bad debt expense. Adjusted EBITDA results compared to the second quarter were impacted by approximately $800,000 of higher SG&A costs in the Servicer and Real Estate segment from legacy indemnity claims and bad debt expense, partially offset by margin expansion in the Origination segment. Adjusted EBITDA in each period was also impacted by a change in revenue mix from fewer homes sold in our higher margin Hubzu business and growth in our lower margin field services and recently launched renovation businesses. We anticipate the margins in the renovation business will improve as it scales. We ended the quarter with cash and cash equivalents of $28.3 million. Slide 5…

Thank you. [Operator Instructions] Our first question comes from Raj Sharma of B. Riley. Your line is now open.

Hi, good morning. Thank you for taking my questions. Good continued progress on the numbers. I wanted to understand you had talked a lot about the pre-foreclosure work and the loss mitigation work, the earlier part of the foreclosure process that you guys would do more of that work. Is that -- when you say that the renovations business is included in that pre-foreclosure work and what percentage of total revenues is that now as opposed to last year? And then, I have a follow-on question.

Hi, good morning, Raj. I think, let me take a step back. I think what we're seeing is, overall the market is not performing as well as we had expected it to perform this year. I think we modeled in our guidance a very modest increase in foreclosure starts and sales and what we're seeing in the reality is that, foreclosure starts and sales are actually significantly lower for the year to date this year. Compared to last year, it didn't have as much of an impact on us earlier in the year, because we already had the inventory in place, but as you got to the third quarter, the inventory, particularly the REO inventory from Ocwen is lower than where it was and that's impacting the number of units we've sold. Sales prices have held up and that had a pretty meaningful impact on us in the third quarter. We are having a success in adding new clients to some of the earlier-stage processes. We've added two or three new trustee customers, and we've also done a decent job adding more REO customers. Some came last year and another one is beginning to ramp up their referrals to us in the third quarter. So I think where we're sitting right now from an inventory perspective is, our Ocwen REO inventory is down compared to this period last year on REO, but our foreclosure inventory for both Ocwen as well as non-Ocwen customers is increasing a decent amount compared to this time last year and our REO inventory with non-Ocwen customers is also increasing. So sales is helping us offset some of the market, but the market is having an impact overall on the business, and it impacted our quarter quite meaningfully. Q – Raj Sharma: Great. Could you talk a little bit about this renovations business? Again, just to remind us what it entails and is becoming the largest part of your business.

Sure. So, in the fourth quarter of last year, we signed an agreement to provide renovation services for one of the largest owners of REO assets in the US. I think we got our first referrals in April, or late April of 2024, and I think probably through yesterday, we're probably well into 75, 80 referrals that we've received so far that are revenue generating and each home that we renovate, we believe will generate close to $100,000 of revenue, that's roughly the renovation cost and it takes time once you receive a referral to submit your bid for the work, get the bid approved and then start the work. And then, once we start the work, we're paid interim payments as we go. And so, we're pretty excited about the business. It's ramped quite nicely. Michelle, correct me if I'm wrong, but I think we did about $1.5 million in revenue in the third quarter, up from just a couple of $100,000 in the second quarter. Is that right?

That's right, $1.5 million.

And we anticipate that's going to ramp quite nicely going into the fourth quarter. As we mentioned in my prepared remarks, we are just signing up another renovation customer that we think will start sending referrals in the first quarter, and that's a business that we're going to very actively market to others going into the end of this year and into next year. Q – Raj Sharma: Got it. And then just you mentioned the $1.8 million higher SG&A. Can you talk about that again and also the legacy indemnity claim and the bad debt expense, please?

Yes. I think there are three things. If we compare it, maybe not to last year, but to what we anticipated was going to happen for this year. I think the impact from the market and perhaps a little bit of a slower ramp of some of our default related-services in the quarter cost us about $2 million of EBITDA and that's primarily impacting Hubzu, the trustee and the title business on the default side. I think the slower ramp of the renovation business compared to our plan, I think, we started a couple of months later than we expected that probably cost us about $0.5 million of EBITDA. And then the higher SG&A, which is comprised of both professional services and bad debt, that's another about $350,000. So in total, it probably cost us about $3 million in the quarter compared to what we expected to do. So the bad debt, there was one customer in particular, we think it's ultimately going to be collectible to the smaller customer that expected to pay us and then didn't. We think will get paid in the subsequent quarters. Not exactly sure when, but we think it's collectible. And then, from a legal fees perspective, there's some legacy matters going back several years, and we just happen to have some higher legal and indemnification expenses this quarter than we expected. Q – Raj Sharma: Got it. Thank you. And then just lastly, on the originations business, do you see a continued pickup here? Can you provide some color on how you see that business with the lowering of rates and perhaps higher refis or?

Yes. Sure. I think we saw, late summer, early into September, there was a rally in rates and origination volumes picked up. That very quickly came, I think, to a halt, as some of the economic news was positive and mortgage rates went back up close to 7%, I think. And so, I think there was a little bit of a rally there. I think a lot of the pickup there went to the loan servicers that have a recapture platform. And so, we didn't see much of an impact from that over the summer. I think our revenue was roughly flat from the second to third quarter. We are making really good progress adding more clients to the credit business. I think we added eight or nine new clients, sales wins or signed contracts over the quarter, and we added two more insurance customers over the quarter. So I think we're just going to continue to execute on that strategy, where we launch new products and then work to increase adoption, as we do a good job helping our members make more money through these products. And so, I think that's going to be our strategy in the market. We'll do what it does and we got to keep continuing to add products and continuing to increase the adoption of members buying those products from us.

Thank you [Operator Instructions] Our next question comes from the line of Mike Grondahl of Northland. Please go ahead.

Hi, guys. Thanks. Hey, Bill, thinking about the renovation business, any rough base case what revenues could look like in '25? And then any insight on, I don't know, adjusted EBITDA margin in the business, or is this kind of a cost plus business? And then a follow-up, but go ahead.

Yes. So, we're still going through our planning process for next year, and so we haven't finalized that. I do think, look, if you get 15 referrals a month on an average renovation cost of $100,000 you're looking at $1.5 million of revenue a month. If you get 30 referrals a month from that client, you're looking at $3 million a month of revenue on a stabilized basis, once your inflows and outflows are roughly the same. And so, I think it's a tough business to model. We get some guidance from our customer, but it's only guidance and it doesn't necessarily turn out the way they expected. So we're very optimistic, it's going to be a meaningful contributor next year, but it's hard to estimate exactly where it's going to be at this point. From a margin perspective, if you think about construction managers in the space, they're making after their corporate costs, which typically they're paid for separately, 10% to 15% type margins, maybe as high as 20% for some of them. And so we hope we'll be on the higher end of that side.

Got it. And then just two follow-ups. Do you have the capacity for, I mean, 15-a-month seems like you do if you already got 75, 80 referrals, but 15 to 30, do you have the capacity to handle that. And then, maybe what's your risk if you take a referral, build out, what if it costs more, what if there's overage? Could you kind of address what ASPS risks are in this business?

Sure. We think we've got a pretty good handle on the risks and are able to mitigate those, Mike. But, if you think about the risk, we submit a bid, it's approved. And, if we underestimate what it's going to cost for the work that was approved, we take that risk of overage. The flip side though is, if you underestimate the cost because you open up a wall and you found mold, that's a change order and you can submit that to a client and then you get paid for that change order. And so, I think we do a very good job on the upfront work, understanding the scope and what it's going to cost us to complete the work and to make an attractive margin on that work for the bid we've submitted and if it turns out there's items that we could not have expected or there's change orders or additional work requirements from our clients, then we can charge for that additional work. So, I think we've got a good handle on it and can manage the risk.

Got it. And the capacity?

Yes, good. Thank you. From a capacity perspective, we feel very good as well. We have we're operating primarily today in six states with a few stragglers in some other states, and we have regional managers in each of those states that are overseeing the programs and a pipeline of additional regional managers should we need them in those markets or new markets. We feel good about them, very good about capacity. And then, a lot of the back office work, we've got the infrastructure in place.

Thank you. [Operator Instructions] Our next question comes from the line of Raj Sharma of B. Riley, once more. Please go ahead.

Hi. I just wanted to, hop on again and ask your views on the foreclosure market and the delinquencies. I mean, are you seeing any change in the fundamental upside, the potential of this business or how it's progressing, or do you think it has impacted the run rate, if we ever got back to the pre-COVID level of foreclosures? Has anything changed in your outlook before this?

No. Look, I mean, I don't think any of us would ever have guessed that, the level of foreclosure initiations and sales would be where they are today coming out of the pandemic. I do think there are some we didn't talk about it in my prepared remarks. I do think there's some early signs. I mean, yesterday, a report came out that on a seasonally-adjusted basis, the annualized home sales look like they're going to be at a 29 year low this year. I think homes available for sale, the inventories increased compared to last year by over 20%. This usually is a good leading indicator to prices coming down and if you think about those more recent cohorts of originations, that have they may be impacted by home prices coming down, less equity, and then interest rates are staying stubbornly high and so, that could drive delinquency rates higher. I think as we talked about in the prepared remarks, the average serious down this year compared to last year and compared to pre-pandemic. I don't think this lasts forever, and I do think the market ultimately turns, but we need to continue to make sure, we're in a position to benefit from it turns, when it turns, but also work to diversify our revenue as we wait. So I think overall, Mike, we haven't seen it turn yet. In fact, it's gone a little bit the other direction, but I think everything is cyclical and in time, the default market will get more back to normal. It just hasn't happened yet.

And in terms of the pre-foreclosure work and the loss mitigation work, are you doing more of it now and has your share gone up versus last year?

Yes. I think we've won. I think on the trustee side, we and on the title side, we've won 3 or so new customers, decent-sized loan servicers. We've also grabbed some more market share from our existing customers on some of the pre-foreclosure work that's helped us offset some of the market decline and we continue to have, as you saw in our sales slide, a decent pipeline on a weighted-average basis of prospects. Look, there's not it's kind of hand-to-hand combat from a sales perspective. We're a really strong performer. We're doing well on the scorecards, and we think that's going to help us grab share with existing clients and win new business, but there's just not a ton of new business out there to grab right now.

Thank you. I'm showing no further questions at this time. I would now like to turn it back to Bill Shepro for closing remarks.

Great. Thanks, operator. We're pleased with our Q3 financial performance and believe we're well-positioned for 2024 and beyond. Thanks for joining today.

Thank you for your participation in today's conference. This does conclude the program. You may now disconnect.