Good day, and welcome to the AvePoint Inc. Q1 2024 Earnings Call. [Operator Instructions] Please note this event is being recorded. I would now like to turn the conference over to your host today, Jamie Arestia, Vice President of Investor Relations. Please go ahead.

Thank you, operator. Good afternoon, and welcome to AvePoint's First Quarter 2024 Earnings Call. With me on the call this afternoon is Dr. Tianyi Jiang, Chief Executive Officer; and Jim Caci, Chief Financial Officer. After preliminary remarks, we will open the call for a question-and-answer session. Please note that this call will include forward-looking statements that involve risks and uncertainties that could cause actual results to differ materially from management's current expectations. We encourage you to review the safe harbor statements contained in our press release for a more complete description. All material and the webcast is the sole property and copyright of AvePoint with all rights reserved. Please note this presentation describes certain non-GAAP measures, including non-GAAP gross profit, non-GAAP gross margin, non-GAAP operating income, and non-GAAP operating margin, which are not measures prepared in accordance with U.S. GAAP. The non-GAAP measures are presented in this presentation as we believe they provide investors with a means of understanding how management evaluates the company's operating performance. These non-GAAP measures should not be considered in isolation from, as substitutes for, or superior to financial measures prepared in accordance with U.S. GAAP. A reconciliation of these measures to the most directly comparable GAAP financial measures is available in our first quarter 2024 earnings press release as well as our updated investor presentation and financial tables, all of which are available on our Investor Relations website. With that, let me turn the call over to TJ.

Thank you, Jamie, and thank you to everyone joining us on the call today. Our first quarter was a very strong start to the year as we outperformed our guidance for total revenue and non-GAAP operating margin while delivering strong growth in total and net new ARR. Our performance was again driven by the robust capabilities of our platform as well as the growing recognition among customers and partners of the need, now more important than ever, to build a strong data foundation. Doing so will empower them to govern their mission-critical information assets, optimize operational costs, boost workplace efficiency and foster more insightful data-driven decision making. While these goals have always been top of mind, they're now more critical than ever as organizations around the world seek to leverage generative AI to unlock business value and gain a competitive advantage. It's this dynamic I would like to discuss today with 2 areas of focus. First, the challenges and obstacles organizations face in adopting AI, primarily due to data security issues that prevent a comprehensive strategy to manage their data estate; and second, the customer demand for AI to improve productivity and the overall employee experience. Along the way, I'll highlight some key customer wins in Q1 that demonstrate how we solve these challenges and close by touching on our ongoing investments to innovate in this dynamic business environment. I will then turn over to Jim to discuss our Q1 results and updated financial guidance. So let's jump in. It's no surprise companies everywhere want to incorporate AI into their businesses. I recently had the privilege to keynote the SkillsFuture SG Training & Adult Education Conference in Singapore. In speaking with the many CXOs in attendance, it was clear the ambition to use AI to transform upskilling is palpable. But…

Thanks, TJ, and good afternoon, everyone. Thanks for joining us today. As we review our strong first quarter results today, let me remind you that unless otherwise noted, I'll be referring to non-GAAP metrics. For the first quarter ended March 31, 2024, total revenues were $74.5 million, up 25% year-over-year and above the high end of our guidance. Within total revenue, first quarter SaaS revenue was $51.3 million and grew 44% year-over-year. And in Q1, SaaS comprised 69% of total revenues compared to 60% a year ago. SaaS continues to be our fastest growing revenue segment with 44% year-over-year growth, representing our highest in 8 quarters. In addition, our other revenue lines continue to perform in line with our expectations and commentary. Term License & Support as well as Maintenance revenue declined year-over-year both in dollars and as a percentage of total revenue. At the same time, Services revenues grew 8% year-over-year, but declined as a percentage of revenue to 14% for Q1. And because Services represents our only non-recurring business, 86% of our total Q1 revenue revenues were recurring, our highest ever percentage. Our strong SaaS performance is also evident as we look at our results from a regional perspective, where SaaS revenue growth was above 40% in every region. In North America, SaaS revenues grew 42% year-over-year and represented 77% of total North America revenues, which in turn grew 22% year-over-year. In EMEA, SaaS revenues grew 46% year-over-year and represented 81% of total EMEA revenues, which in turn grew 17% year-over-year. And in APAC, SaaS revenues grew 47% year-over-year and represented 45% of total APAC revenues, which in turn grew 40% year-over-year. Last quarter, we began disclosing our regional ARR performance as these growth rates provide a better view of the underlying momentum of the business everywhere we…

[Operator Instructions] And the first question comes from Derrick Wood with TD Cowen.

Congrats on a strong quarter. TJ, I'll start with you. Can you talk about the rollout of the Copilot analytics offering within tyGraph? When was this made available? What's the feedback from customers? And I imagine dollars tied to this will start small, but I'd be curious if marketing this kind of tool could draw incremental interest for some of your core offerings, whether it's cross-selling the base or generating new customers?

Yes, great question. The rollout for tyGraph or Office 365 Copilot is the first such solution in the market where we actually help customers zone in onto the high-density collaboration areas and data estate to focus their effort around Copilot readiness. Around the world, we have seen tremendous activities of companies across the board to actively experiment with GenAI and traditional AI capabilities. And Microsoft has done a fantastic job in commoditizing and democratizing AI approach, especially offering Copilot to well over 500 million users on M365. So, a ton of experimentation. We haven't seen massive enterprise-wide deployment yet. So, this is why the solution like tyGraph for Copilot from AvePoint that's released just this quarter is the way to zoom in onto the specific areas of collaboration and user groups. So, this allowed them to, in pilot mode, in essentially POC mode, in small group settings, to really experiment and take advantage of the power of GenAI. And as we mentioned in our prepared remarks, a very important aspect of making sure that your AI deployment strategy works is to have a very confident and solid trust in your data estate. So, a lot of that preparation work goes into preparing, making sure that you have the right privilege, right access, right information management, lifecycle, life control, as well as removing much of the redundant, out-of-date trivial data. And what tyGraph for Copilot does is actually allow you to not just look at your entire data estate, which could well be over 500 petabytes for a lot of customers, zone into the specific areas and user groups that you start with and to get the bigger ROI right away. So, it's a very unique product set. And you're right, we see robust pipeline building from all these information management requirements.

Very interesting. And one for Jim, 44% SAP -- SaaS growth really impressive. And even if I look at double -- sequential growth, it was double digits. We haven't seen that since, I think, first half '21. Can you talk about what's driving that inflection in SaaS? Has there been a pickup in on-prem migrations or are there other factors like more cross-selling, new customer generation, et cetera? And then how do we triangulate that strength with your guide in Q2 of, I guess, relatively flat sequential growth on total revenue?

So, maybe the first part of that question, I think we're seeing, actually a couple of different factors. Right? We are seeing nice growth from new customers, but specifically in Q1 too, we saw some nice real expansion with our existing customer base. So, to touch on your point, and getting to that 110% of NRR, that was a nice driver and also drove some of that SaaS expansion as well. So, I think we're seeing it really across the platform. I wouldn't say it's just coming from one particular product or even migration, as you suggested. It's really across the spectrum, which is nice. And again, both new customers, and then again seeing nice growth from the existing customer base, which is nice that expansion. And then I think when we think about Q2 in terms of, you know, where we ended Q1. And what we're thinking about for Q2, I think we're really pleased with the guidance that we have out there. And in terms of really setting the stage for the full year, raise that we put out, we feel comfortable about that. We went from really revenue forecast about 15% year-over-year growth to 17%. We're increasing the ARR growth from 7% through -- or actually 20% to 21%. So, we feel good about the guidance that we put out there. We also -- we've talked about this before. We do have this flux between SaaS and term and the impact that that has on revenue. We did see in Q1 that there was a significant amount of SaaS and that can fluctuate from quarter to quarter. So, we're mindful of that as we think about setting guidance specifically for Q2, but even thinking about the full year. So again, we're excited. We got -- we think the guidance that we put out there is good and we feel very comfortable about achieving that.

And the next question comes from Brett Knoblauch with Cantor Fitzgerald.

This is Tommy Shinske on for Brett. Congrats on another solid quarter. I guess last quarter, we talked a little bit about the MSP approach to the SMB sector and how that's kind of shielded you from a lot of the SMB headwinds that, you know, the SaaS industry is kind of seeing as we head into 2024. I guess, is there any update if you're seeing any, you know, SMB weakness, or you know, maybe even some budget constraints from the MSPs themselves?

Yeah. That's a great question. So, MSP segmentation is our approach to SMB segment. For Microsoft SMB segment, it's well over 40% of their total revenue. So, for us today, is just under 20% of our total recurring. It's still the fastest growing segment for us. We see a level of abstractions. So, we don't because what we do is we offer essentially a management platform for these managed service providers to enable their businesses to scale, to manage hundreds if not thousands of Microsoft cloud tenants behind the scenes. So from that perspective, it's a different layer. And from there, we actually continue to see very strong demand. We do have a very differentiated platform approach in the Microsoft cloud play with information management, and we continue to see very strong demand from MSPs. Before, it was really focused around data protection, data integration and control. And now very, very hot topic of course is Microsoft Copilot readiness. Policy Insight is the product and Opus is probably the product, the hero SKUs now among the MSP community. So yes, we actually don't see much softness in that segmentation perhaps as I indicated before, is because we're really targeting and enabling the MSP business to grow. And for us, SMB, the small and medium business segment is still just 20% recurring while the overall market is at least 40% of total market. So, still tremendous headwind and -- headroom and a green space for us to grow into.

And the next question comes from Nehal Chokshi with Northland Capital Markets.

And congrats on the strong quarter, strong raise. Your net new ARR was up 29% for the March quarter. How are you thinking about that net new ARR yearly growth as we move through the remainder of the year here?

Yes, I think our guidance now for that we just put out implies $55 million of net new ARR for the year and that'll be up about 10% over, you know, for the full year, year-over-year. So, I think when we think about it over the course of the year on the net new, that's kind of how we're expecting the full year to shake out.

Right. I guess what I'm trying to drive at is that, I think that adds up to about $46 million net new ARR for the remainder of 3 quarters, compared to $42 million in the comparable year ago period. So, that's up about 10% year-over-year. Is that -- and yet you just hit 30%. And so, the question here is, is that what's behind what appears, to be a deceleration in the net new ARR that you're expecting?

Well, I think -- I think, there's a couple of factors. I wouldn't say its deceleration, but if you think about Q1, last year, Nehal, when we were sitting here, we had a relatively low Q1 last year. It's definitely the weakest part of last year, and it's definitely a comp that we're comparing against. So, we're pleased with the growth at 29%, but it's also coming off a weak Q1 in particular. So again, we're pleased with the guidance that we have out there. I wouldn't call it a deceleration. We had strong performance in Q2 through Q4 of last year. And again, I think on that net incremental ARR, we feel good about that and that gets us to our, you know, annual target of that 21%, which again, for the year we're focused on achieving that growth rate and feel good about that guidance we have out there.

Great. Yes. And by the way, I mean 10% incremental ARR growth for the remainder of years. Nothing to cry about. That's very good by itself anyhow. TJ, thanks for the, you know, customer examples and especially the concrete example around how Opus is helping customers be get their data GenAI ready. Can you give us a sense as to what is the ARPU add as customers look at leveraging AvePoint's capabilities with respect to getting their data GenAI ready?

Hi Nehal, that's a great question. As we mentioned earlier, there's still a ton of experimentation happening. I think you probably also hear from other hyperscalers the expectation for real revenue evidence, monetization will really happen probably in 2025. This year, it's really because a lot of -- I was just recently at Microsoft Redmond Headquarters around executive debriefing. A lot of their challenge with AI deployment is it's actually a change management. It has to drive from business owners, business C-levels versus just the IT conversation. So, still a ton of experimentation and making sure that there's solid concrete business ROI before folks are willing to really deploy this enterprise wide, really deploy massive amount of budget towards it. So, it's experimentation phase. We see a ton of that, and that adds obviously to the number of increases of conversations and opportunities in the pipeline, but I would say the real dollar value, we won't see it most likely until next year.

And the next question comes from Jason Ader with William Blair.

I wanted to ask about multi-product, multi-suite customers. I know that you've talked a little bit about that. I don't know if you have specific metrics for us, but maybe you can just talk to any momentum there. And then beyond that, if you could build upon that and just maybe talk about the relative growth rates of each of your 3 suites and any color commentary on, you know, what is happening within each of those product suites.

Yes, maybe the first part of that question, I think we provide, you know, the suites and the, you know, kind of multiple products and multiple suites within the customer. I think with that metric, we're providing annually. But I will say that, Jason, in terms of what we saw in Q2, we did see some -- again, very nice growth from the existing customer base. Most of the upselling that we see or the sales to existing customers is not so much more of the same product, but it is cross-sell motion. So, we had a very strong quarter in Q2 in terms of where that landed. In terms of, you know, our annual disclosure around products, we've got about 50% of our customers that are on 2 or more products and about 24% that are 4-plus products. And then when we talk about -- and suites, it's roughly about 25% of our customers on 2-plus suites. That's that annual metric that we're providing. We'll again provide that next year. But again, we saw a nice progression in upsells in Q1, and that led to that NRR of 110, which was again a very strong quarter for us.

And then just rank order of the growth rates by suite and then color commentary, maybe love to hear TJ talk to the -- just the kind of dynamics in each of those 3 suites, and what's going really well?

Yes, so overall, the upsell, it's -- we're very pleased with that. We saw 25% increase in upsell deals in Q1, compared to this time last year, and also deals over 100,000 we saw a 40% increase, compared to this time last year. Now, in terms of suites, as I mentioned earlier, it's really the control suite that really focus on information management and access control. That's the most active. Again in terms dollar value though, we are seeing again smaller deployments, because we do by subscription and c-count nearing that of Microsoft's licensing model for their cloud. So because of that, the experimentation across accounts are still focused on smaller focus groups, business leaders to rollout GenAI capabilities. So, there's definitely that happening. And we do have a set playbook for Copilot readiness that actually leverages all 3 suites because people need to prepare, secure and optimize their data estate. So, step 1 is preparing, is to centralize and enhance data integration -- integrity. And step 2 is secure that, is identify and also enforce content policies. And last step optimize, is to go forward with governance and automation. You have to do both at the input of the AI model as well as the outputs, because now almost 10% of data generated are being done by GenAI. So, the output also needs to be very much controlled and filtered and moderated because we all know with large language models that you have inherent about 10%. However, around that of hallucination that's happening. So, because output oftentimes is also used as input to data models to capture and model concept drift as the business environment evolves for large enterprises. So, you never -- you always have to have that essentially software governance and man in the middle type of approach to ensure that this continuous feedback to the model, it's managed and measured and optimized. So in fact, it's actually driving all 3 of our product suites.

And the next question comes from Gabriela Borges with Goldman Sachs.

TJ, AvePoint has this unique vantage point in 2 ways. One is the savings that you enable for your customers when they think through things like storage optimization, and the other is the projects that you have visibility into from an AI deployment standpoint. So, my question for you is how is that push towards cost optimization trending in some of your larger customers relative to last year? And the second part of the question is where is the budget for some of these AI projects coming from? And can AvePoint maybe connect the 2 pieces where you're enabling savings in one area of the business that then go towards funding AI projects in another area of the business?

That's a great question, Gabriela. So, we continue to see consolidation place from customers where they like platform vendors, they like less singular products and less vendor and this decreases risks and allow them to focus on the high-quality platform providers. So, that economics, focus and platform approach continues into this year. So we do, as you mentioned, give customers significant savings. One of the important value we provide in the Microsoft cloud ecosystem is to help our customers maximize their ROI, return on investment, on their existing cloud investments. So, we ourselves actually consumed about $100 million of Azure over a 3-year period, and that's growing very rapidly. And from that kind of economic scale, we're able to drive further savings for our customers. So, storage optimization is just one such savings. The others are also be able to provide consistent data management capabilities across different license-type tiers as well as multi-cloud. I can't emphasize enough that today's world, customers are not only on 1 hyperscalers, in fact, most enterprise customers, including government agencies, have a mandate to do business continuity reasons, so they actually intentionally have multiple cloud vendors just to ensure that they have business resiliency. And the second part of your question is the budget bucket. It is true, increasingly the conversations is shifting towards the business budget versus the IT budget. If you only look at pure IT budget, it's very hard to say, hi, I'm going to spend the extra $30 per user per month just on genetic capabilities from an IT infrastructure planning perspective, considering that that's equivalent to what more than most customers pay for entirety of Office suite pack today with Teams, with Office, with email, with 1 terabyte or OneDrive, et cetera combined. However, when you take it into a business context, when you're driving business outcomes, that it's a much easier and different conversation. And this is where we're seeing very, very aggressive and active experimentation across the board to drive that business ROIs. So yes, while the Copilot experimentation happening are limited to smaller footprints within the overall user population in companies, but those user populations today are all your power -- effectively power users among business community, you know, your head of sales, your head of marketing, head of HR, CFOs. So, when you have that kind of conversation, it's a very different conversation than just pure IT, CIO level conversation. So yes, it is actually a very different budget conversation altogether.

And then given some of the dynamics you were just walking through and the newer products that AvePoint has in its portfolio, talk to us about how the go-to market is evolving, both from a cross-sell standpoint and then from a customer education standpoint as well? How do you intersect some of the problems that you're solving with what the customers are planning for 2024? How does that conversation get catalyzed?

Yeah, that's a great question. So, what's really interesting is AvePoint has been in the business of information management, data management for the last 20-plus years, and it's a very easy conversation with highly regulated industry customers because that just policy and regulations demand it. But now with GenAI rollout and everyone want to take advantage of AI capabilities and disruptions to enhance and innovate on our business, the market's educating them very, very quickly, the need for a very solid and clean data estate. So, otherwise it's -- it's a trash, and trash issue because it's not magic, right? So AI models are heavily, heavily rely on your corporate data estate when you do fine tunings on existing large language models to take advantage of these new technology and your existing domain specific industry data, so that your AI capability is not just a summer intern type of knowledge base, but rather 20-year, decade's worth of industry knowledge in your specific company and domain. So with that, the awareness of data and information management and governance becomes the forefront across all industries. So, that's really the sea change that we see before we have to educate customers the need for data management and governance and security, and today, they're actually coming to us to ask for that. And as I mentioned, with our playbook around what we call oftentimes work with regional partners and Microsoft regional teams around Copilot readiness is that 3-step process of prepare, secure and optimize and continually optimize and monitor your ongoing data usage to train and refine your models. That actually brings forth all of our product set and our platform. And that also further highlights the need for a platform. You can no longer just offer point products that's just in one aspect of the information management lifecycle, or just only focus on data protection. You have to really consider the entire lifecycle and data management and continuous governance cycle to be successful. So, it elevates the importance of our platform even more.

That concludes our question-and-answer session. I would like to turn the conference back over to CEO, Tianyi Jiang, for any closing comments.

Thank you. The rate of innovation always switch in our sector. It's gaining even more momentum powered by the rise of AI. The energy was tangible during my recent visit with fellow Microsoft AGM partners at the Executive Briefing Center in Raymond. As I mentioned earlier, it was an inspiring experience to be part of such a massive technology ecosystem as we embrace the AI transformation wave together. At that point, we're excited by the transformational potential of AI, and we're equally aware of the challenges it poses to organizations around the world. We're ready to capture the many opportunities ahead of us, and we look forward to a strong 2024. Thank you again for joining us today, and we look forward to speaking with you more this quarter.

Thank you. The AvePoint Conference has now concluded. Thank you for attending today's presentation. You may now disconnect.