Good morning and welcome to American Water’s fourth quarter and year-end 2019 earnings conference call. As a reminder, this call is being recorded and is also being webcast with a company slide presentation through the company’s Investor Relations website. Following the earnings conference call, an audio archive of the call will be available through February 26 of 2020. U.S. callers may access the audio archive toll-free by dialing 1-877-344-7529. International callers may listen in by dialing 1-412-317-0088. The access code for replay is 10138592. The audio webcast archive will be available for one year on American Water’s Investor Relations website at ir.amwater.com/events. I would now like to introduce your host for today’s call, Ed Vallejo, Vice President of Investor Relations. Mr. Vallejo, you may begin.

Thank you Chuck and good morning everyone, and thank you for joining us for today’s call. As usual at the end of our prepared remarks, we will open the call for any of your questions. During the course of this conference call, both in our prepared remarks and answers to your questions, we may make forward-looking statements that represent our expectations regarding our future performance or other future events. These statements are predictions based upon our current expectations, estimates and assumptions; however, since these statements deal with future events, they are subject to numerous known and unknown risks, uncertainties and other factors that may cause actual results to be materially different from the results indicated or implied by such statements. Additional information regarding these risks, uncertainties and other factors, as well as a more detailed analysis of our financials and other important information is provided in the earnings release and in our December 31, 2019 Form 10-K, each as filed with the SEC. Reconciliations for non-GAAP financial information discussed in this conference call, including adjusted net income, adjusted earnings per share, adjusted return on equity, and our adjusted regulated ONM efficiency ratio can be found in our earnings release and in the appendix of the slide deck for this call. Also, this slide deck has been posted to our Investor Relations page. All statements in this call and related to earnings and earnings per share refer to diluted earnings and earnings per share. With that, I will now turn the call over to American Water’s President and CEO, Susan Story.

Thanks Ed. Good morning everyone and thanks for joining us. Today, our COO and CEO-elect, Walter Lynch will give key updates on our operations and our CFO, Susan Hardwick will cover the fourth quarter and full year financial results. As you know, this is my last earnings call and I’m excited to say something I’ve had the privilege of repeating on every earnings call since May of 2014 - yet again, American Water employees delivered strong results as we continue to grow our business and execute on our strategies. I’ve said many times that very few people get the opportunity and privilege of working with their heroes every day, and I do. The amazing people of American Water consistently deliver outstanding service and results, and they do with incredibly inspiring commitment and dedication to our customers and to our communities. Now let me highlight just a few of our 2019 accomplishments. We continued our strong financial performance. Adjusted earnings were up 9.4% year over year with strong growth in both our regulated and market-based businesses. We added 67,000 customer connections in our regulated business in 2019 through both closed acquisitions and organic growth, and just over the past seven weeks in 2020 we have closed an addition 5,100 customer connections. Walter will cover this in detail, but we closed on a total of 21 acquisitions in eight different states in 2019. We are proud to truly be providing solutions across the United States. We want communities to be better because we’re there, and we’re excited to welcome our new customers and our new employees to the American Water family. In addition to these closed acquisitions, we will welcome more than 44,000 new customer connections already under agreement over the next several months. Our growth wouldn’t be possible without being customer…

Thanks Susan, and good morning everyone. Our regulated businesses had a strong fourth quarter with significant capital investment, strategic acquisitions, and continued O&M efficiency. Turning to Slide 9, there was a substantial amount of progress on the regulatory front throughout 2019 and continuing into 2020. In 2019, we concluded four rate cases in Indiana, Kentucky, West Virginia, and Maryland. In total, these four casers included more than $860 million of capital investment to provide reliable service for our customers. They also reflect a concerted effort in cost management, which I’ll speak to shortly. We have three pending rate cases in New Jersey, Virginia and California. In December 2019, New Jersey American Water filed a general rate case requesting an overall revenue increase of approximately $88 million excluding the revenue from the distribution system improvement charge, or DSIC. Since our last rate case in 2018, we have or will invest more than $1 billion in system upgrades, including 95 miles of water mains which is critical to water quality, reliability and fire protection. That level of investment also addresses New Jersey American Water’s compliance with the state’s Water Quality Accountability Act. In November 2018, Virginia American Water filed a general rate case requesting an overall revenue increase of $5.6 million driven by approximately $98 million in infrastructure upgrades since April 2017. Interim rates became effective on May 1, 2019 and we expect a decision later this year. Moving west, California American Water filed for new rates in July 2019. The case covers 2021 through 2023 and requests an increase in authorized revenue of $46.6 million over three years, beginning with a $26 million increase proposed for January 1, 2021. The request seeks $197 million for infrastructure improvements planned for 2021 and 2022. We expect a decision on this case late this…

Thank you Walter, and good morning everyone. Let me start on Slide 14 with a summary of our results. Fourth quarter 2019 consolidated GAAP earnings were $0.54 per share compared to $0.62 per share in 2018. In the fourth quarter of 2019, GAAP earnings were adjusted for the December sale of our Keystone operations and 2018 GAAP earnings were adjusted for the re-measurement of deferred taxes resulting from the Tax Cuts and Jobs Act. Excluding these adjustments, adjusted earnings per share were up $0.04 per share, driven primarily by growth in the regulated business. The regulated business segment results were up $0.13 per share or an increase of 18.3% compared to 2018 earnings. The market-based businesses results were up $0.03 per share and the parent company decreased $0.12 per share compared to 2018, primarily reflecting higher interest expense to support growth in the business. For the year, our 2019 adjusted earnings were $3.61 per share or a 9.4% increase over the same period last year. Our regulated businesses increased $0.28 per share, our market-based businesses increased $0.12 per share primarily from homeowner servicers, and finally the parent results decreased by $0.09 per share year-over-year, driven by higher interest expense which was partially offset by the sale of the legacy investment that occurred in the second quarter of 2019. Moving onto Slide 15, let me walk through a bit more detail of the 2019 results by business. As I mentioned, regulated operations were up $0.28 per share in total. We had a $0.49 per share increase from additional authorized revenue and surcharges to support infrastructure investments, acquisitions and organic growth. Offsetting the revenue increase, the second quarter of 2019, which was the wettest on record, had a $0.04 per share unfavorable impact from weather. Also, O&M expense increased $0.03 per share…

Thanks Susan. As you all know, this is Susan Story’s last earnings call with American Water, and I wanted to take this opportunity to reflect on her tenure with us. For me, it’s been an absolute honor to work with Susan over the past six years as CEO and the year before that as CFO. She cares deeply about our people, our customers and our communities. Her commitment to do well by doing good has led to so many of our successes. There are too many accomplishments to name, but I will note that her commitment to the health and safety of our employees has been extraordinary. Susan always lives up to the company’s strong values, especially safety. Nothing has mattered more. She cares about every single employee in our company and constantly reminds us that every employee should go home to their families in the same or better shape in which they came to work. We’ve had a 63% reduction in overall OSHA recordable injury rates and a 72% reduction in the serious injury rate since she became CEO. Our goal is have to zero injuries, and we’re working to make that a reality. During Susan’s tenure, American Water became the first and continues to be the only water utility in the S&P 500, the Dow Jones Utility Average, and the Philadelphia Utilities Index. Additionally, our six-year total shareholder return is 230.8%, market capitalization increased from $8.6 billion in May of 2014 to over $25 billion currently, and our dividend growth compound annual growth rate over the past six years is 10.2%. Susan has been instrumental in guiding us on our current journey as a people power culture and a customer-obsessed organization with a strong commitment to environmental leadership, water quality, operational excellence and growth. Our entire leadership team is deeply committed to the execution of our strategies and our company values. Susan, on behalf of all employees at American Water, thank you so much.

Thank you Walter. I want to thank all of you on this call, investors, analysts and other stakeholders who have been part of this remarkable journey I’ve had with this amazing company. I’ve enjoyed all the moments we’ve spent together, whether on non-deal road shows, our individual visits, earnings calls, investor days - you name it. I appreciate the rigor and discipline that you require of us to ensure the best finance future for your clients. I hope you know that now and tomorrow, this company and its leaders take very seriously our responsibility to stewardship of the trust you put into us so that you can, as one of our investors described to me, make us your, quote, swan stock or your sleep well at night stock. I know that you realize that this company and our continuing results are a product of almost 7,000 incredible employees led by the best executive team in the country. All that we have done is reflective of thousands of hours of honest discussion, vigorous debate, long and short-term strategizing, and action planning from all of us. Walter has been a critical key leader for this company for almost two decades, and his experience and steady hand will successfully guide this company into the coming years. I’m also thankful I’ve had the opportunity to work with two of the best CFOs in the entire utility industry, first Linda Sullivan and now Susan Hardwick, and to top it off you have Institutional Investor Magazine Sales Side Analyst Choice for the Best IR VP in Utilities, Ed Vallejo and his entire team providing continuing expertise to ensure that you and your clients get the information you need to make your best decisions, which we think is us, of course. So thanks to all of you for everything, and with that, we’re happy to take your questions.

[Operator instructions] Our first question will come from Julien Dumoulin-Smith of Bank of America. Please go ahead.

Hey, good morning team. Let me just pile on here - congratulations, truly. It’s been a pleasure and more importantly I wish you all the best in the adventures to come.

Thank you Julien.

Absolutely. Perhaps just to turn it back to our regularly tuned program here, if I can, I appreciate the commentary. If we can talk about PFAS in brief, and I want to break this into a couple different pieces, first with respect to military sites, I know you guys have been obviously very involved for a while. Does PFAS start to change the opportunity set for your existing sites, and secondly, does it change the opportunity set for incremental sites and/or accelerate those opportunities in terms of bases that may or may not be looking at opportunities, including yourselves? Then separately, coming back to PFAS more holistically, I know EPA is looking at setting perhaps updated targets, and to what extent could either state or, more importantly, federal level efforts, and I know a lot of the specific states you guys operate in already have been looking at or have already instituted more specific and stringent targets, does that change the name of the game? I know we talked about this a few months ago at your analyst day, but again even in that short brief time, it seems like the conversation has evolved.

Julien, that’s a great question, and I will start and then Walter can pick up after this. Let me take the first one about the military bases, because as we know that a majority of the source of PFAS are firefighting foam and many military installations through the years, of course, doing exercises and those type things tend to have a concentration. The Department of Defense is actively working at its bases to determine if and whether they have issues. We have, as you noted, already done work on two of our military bases. We have been working on PFAS for well over a decade. We’re able to treat it successfully - we’ve done so at Picatinny Arsenal in New Jersey, for example, so we’re working with the bases that we serve in order to help look at what do they have, and then we feel certain that we’re able to treat those. Remember that with military bases, we can with the newer bases actually every year, instead of every two years, go in, look at the assets, look at something above and beyond what we bid on to begin with, and we have the ability to change those O&M contracts to recover those costs. From that standpoint, we’ll be working on that over the next several months to work with those bases to do that. The second thing about the EPA and the updated target, keep in mind that the EPA has two classifications. One is called maximum contaminant level, and there’s close to 100 contaminants that they basically say, this is the regulation, you must meet these. Then, they have something called a health advisory that actually doesn’t have the weight of required adherence to that. Believe it or not, PFAS is actually not an MCL, or maximum…

Just to add a little bit to that, Susan, we treat in each of our states to the health advisory level of 70 parts per trillion unless the state has a more stringent requirement and then we treat to that, such as California and New Jersey and New York. That’s how we address it, but as Susan said, we are working with the EPA to make sure that we put our views in there about what we think the MCL should be, and it’s going to take, I think, some time for the EPA to go through the testing protocols to determine the MCL. But we’re going to continue, again, to treat it to 70 parts per trillion or less if the state has a more stringent requirement.

Got it. Just a quick follow-up - does that change the municipal acquisition opportunity as best you see it with that triggering--? Sorry to follow up, I know it’s a lot of questions.

Yes, I think that’s going to be just part of the pie as far as opportunities for us to provide solutions for communities. If they have issues with PFAS and they’re looking at the cost to treat that or other options, maybe shutting down their facility and tying into ours, I think it does provide opportunities for us, yes.

I’ll leave it there. Thank you again, and again best of luck.

Thank you Julien.

Our next question will come from Durgesh Chopra of Evercore. Please go ahead.

Hey, good morning team.

Hi Durgesh.

Susan, I will miss you a lot. It’s been an absolute pleasure. Congrats again.

Thank you.

Just going back, can I follow up on Julien’s questions on the PFAS [indiscernible]? Can you just remind us what level of capex do we have in the current, I guess your five-year outlook or 10-year outlook, as it relates to PFAS [indiscernible]?

It’s considered to be part of the normal capex we do. When you look at the chart, for example, and you look at water quality, it falls into the piece of the pie for water quality. As we go forward and we look at the magnitude of what the requirements could be, it could either take a bigger piece of the pie or we could move to make the pie bigger. It just depends on the magnitude.

Okay, thanks. Then can I go back to the quarter really quickly, maybe this is for Susan Hardwick. The parent other number, the $0.13 to $0.12 increase quarter over quarter, this seems very large. Is that all interest expense driven, or are there other items in there?

It’s primarily interest, and just recall again that we issued about a billion dollars worth of--sorry, I didn’t have my mic on. It is primarily interest, and just recall that during the year, we issued about a billion dollars worth of long-term debt. That’s the primary driver.

And when you see the employee-related expense, actually this is something that we are very positive about. If you remember, we reached an agreement with our unions last year and we include all of our union represented employees, which is about 47%, 48% of our employees, into our annual performance plan with bonuses based on the performance of the company. 2019 was the first year, the first full year that we actually had that accrual for all of the union-represented employees, so the majority of those employee-related costs are based on that. That’s why year-over-year it looks higher, because that’s an additional cost.

Okay, perfect. Then just a real quick one, New York American sale, that’s still scheduled to close second half of this year?

Hey Durgesh, it’s Walter. Yes, we’re progressing as expected on that, and we said we’ll probably close at the end of this year or the beginning of 2021. But it is progressing as expected.

Okay, thanks again.

Our next question will come from Michael Lapides of Goldman Sachs. Please go ahead.

Hey guys. Once again Susan, I don’t mean to sound like or repeat myself from comments made at the analyst day, but congratulations. You’ve done an excellent job in running this company over the years.

Thank you Michael.

I do have one question. Where do you think across your system you have the greatest challenges to earn authorized ROEs, and what are the steps over the next two to three years, Walter, you plan to do either from a regulatory construct or a cost management effort, or something else, to improve the earned returns in those jurisdictions?

Hey Michael, it’s Walter. We’re happy in each of the states where we’re operating, and as far as being treated fairly, I think we’re being treated fairly in the states where we operate, so I’m not going to really comment on the authorized ROEs or the earned ROEs in any of the states. We’re very happy where we’re operating. I think going forward, it’s part of our culture to look at every dollar in our business, and that’s, I think, what sets us apart. If you look at the O&M efficiency improvements that we’ve had, every dollar that we spend, our teams are out challenging, do we need to spend that dollar, is there a benefit to our customers, so it’s that culture that I think is driving our O&M efficiency in the right way. I think we’re going to continue to leverage technology. Technology has been a key enabler for us and will continue to be a key enabler going forward, making our employees more efficient, providing better service for our customers, so we’re going to continue to leverage that as we move forward as well.

You know, one thing that was interesting, I was reading our supply chain report from year end 2019, and they track something called total cost of ownership, that looks at from negotiations, from us being able to use volume procurement, they call it a total cost of ownership. We actually last year almost saved $80 million just in supply chain from that area called total cost of ownership, and I think that is a good representative of what Walter’s talking about, in addition to our folks and the technology, just leveraging our size, scope and scale and being smart on supply chain.

Got it. Thank you guys. Much appreciated.

Our next question will come from Jonathan Reeder of Wells Fargo. Please go ahead.

Hey, good morning Susan and team. Just want to echo everyone else’s remarks - congrats. Definitely going to miss you, and hopefully the Tigers treat you well in your retirement.

Well, I’ll send you my personal email, so we have to do college football season between Notre Dame and Auburn.

Definitely. You might come out on top on most of that. Two questions from me. First off, Walter, maybe this one is for you. The California cost of capital update, has the public advocate’s office weighed in officially with the CPUC in regards to your request, or have you had any [indiscernible] application here in the next few months.

Actually, I’m having a hard time hearing you. I think it was around the cost of capital. We’re going to be filing--the proposed plan is to file in May of 2021 for 2022, so we’re going to be at the current cost of capital this year and next year. Was there another part of that question? Did I miss it?

Are you saying--did you get the one-year extension, then? Was it accepted?

No, we just filed for it, but the expectation would be that the cost of capital would be in place for this year and next year if we get it approved.

Right. No, I was wondering if the public advocate’s office, have they weighed in on your request or have you been having active settlement discussions with them to try to get them on board with the request, and how should we think about the timing of the CPUC decision in that request?

Yes, there has not been any official decision on it, so it’s just our filing in the hopes that we can delay it for a year.

Okay, but the consumer advocate, have they weighed in at all, or are you actively trying to get them on board with that request? What’s going on behind the scenes?

Yes, that’s part of the filing, is working with them and putting our views out there, but they have not officially made a decision on it.

Okay. Then the other question, I know you had the $0.03 legacy investment sale, but just to be clear, 2019’s $3.61, that reflects a $0.04 headwind from below normal weather for the full year, that’s correct, right?

Yes Jonathan, it’s correct.

Okay, great. Thanks so much, and again Susan, enjoy the off time, and definitely look forward to staying in touch.

Thank you Jonathan.

This concludes our question and answer session. I would like to turn the conference back over to Susan Story for any closing remarks. Please go ahead, ma’am.

Thank you Chuck. Thanks again to all of you for participating in our call today. Please know that we value you as our investor-owners and as the financial analysts who research our company for the benefit of your clients and their futures. We always want to be open and transparent in all of our discussions and dealings with you, so you can have confidence in your decisions around our company and investments in our stock. If we’ve not been able to address your question or if you have additional questions, you know you can always call Ed and Ralph and they’ll be happy to help. Thanks again for listening, and thank you so much for the past seven years.

The conference has now concluded. Thank you for attending today’s presentation. You may now disconnect.