Earnings Labs

American Express Company (AXP)

Q2 2014 Earnings Call· Tue, Jul 29, 2014

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Transcript

Operator

Operator

[Starts in Progress] (Operator instructions) As a reminder, this conference is being recorded. I would now like to turn the conference over to your host, Mr. Rick Petrino. Please go ahead.

Rick Petrino

Management

Thank you, and welcome, everybody. Thanks for joining us for today’s call. Today’s discussion contains certain forward-looking statements about the company’s future financial performance and business prospects, which are based on management’s current expectations and are subject to risks and uncertainties. Factors that could cause actual results to differ materially from these forward-looking statements are set forth within today’s earnings press release and earnings supplement which were filed in an 8-K report and in the Company’s other reports already on file with the SEC. The discussion today also contains certain non-GAAP financial measures. Information relating to comparable GAAP financial measures may be found in the second quarter 2014 earnings release, earnings supplement and presentation slides, as well as the earnings materials for prior periods that may be discussed. All of which are posted on our website at ir.americanexpress.com. We encourage you to review that information in conjunction with today’s discussion. Today’s discussion will begin with Jeff Campbell, Executive Vice President and CFO who will review some key points related to the quarter’s earnings through the series of slides included with the earnings documents distributed. Once Jeff completes his remarks, we will move to a Q&A session. With that, let me turn the discussion over to Jeff.

Jeff Campbell

Management

Well, thanks Rick and good afternoon everyone. I’m pleased to be on the call this afternoon to discuss another good quarterly performance by American Express. As you know, we are holding this call a little later than usual this quarter due to the complexity of the Business Travel joint venture transaction which closed on the last day of the second quarter. The gain resulting from the creation of the joint venture and the related incremental investments impacted our reported results across a number of P&L lines this quarter. We’ll walk you through these impacts in just a few minutes to provide a better understanding of our underlying performance. Overall, we are pleased with this quarter’s performance as the momentum seen at the end of the first quarter continued into Q2. We believe that our underlying operating performance continues to demonstrate the strength and flexibility of our business model and you will recognize some familiar themes in the quarter including higher spending by our card members, modest growth in the long portfolio, credit indicators at or near historical lows, disciplined control of operating expenses and a strong balance sheet that enabled us to return a substantial amount of capital to shareholders in the form of share repurchases and dividends over the past year. You will also see some significant and largely offsetting items related to our Business Travel joint venture. I’ll come back to each of the moving pieces in a moment, but our bottom line came to $1.43 earnings per share on a fully diluted basis. To begin, I’ll read the financial results for Q2. As you can see on Slide 2, card members spending build business growth up 9% on both the reported and FX adjusted basis year-over-year. These growth rates represent a modest acceleration versus Q1 with the…

Operator

Operator

Certainly. (Operator instructions) Your first question comes from the line of Don Fandetti of Citigroup. Please go ahead. Don Fandetti – Citigroup: Hi, good evening. Jeff, I was wondering if you could talk a little bit about your thoughts on loan growth, obviously, a little bit of an uptick this quarter. We’re seeing a similar trend with some of the other issuers. Can you put into some context? Are you seeing a little bit better demand? Or is this something that is more onetime issue?

Jeff Campbell

Management

Well, it’s good and an important question. And certainly, we have been pleased over the last number of quarters to see loan growth in the 3% to 4% range at a time when the industry numbers were flattish to in some quarter down a little bit. And when you look at that growth over the last year, so it really has been driven by spending of our card members. And as we look at the sequential acceleration from 4% to 6% this quarter, we still see it pretty much just driven by spend levels of our card members that certainly one can speculate goes along with just continued levels or growth and levels of confidence about the economy. So there’s certainly nothing unusual in terms of timing or accounting or any of those items. I mean we think that the sequential pickup in growth rates is very solid, and assuming the economic environment stays the same, we would hope that it continues at that trend. I think the other thing I really do want to emphasize that I mentioned that I mentioned in the earlier remarks is it just increased spend that has driven the loan growth. We are very focused and very comfortable with our current risk profile and so you haven’t seen us make any significant changes in the various decisions we’re making around risk. Don Fandetti – Citigroup: Thanks.

Operator

Operator

Okay, thank you. And the next question is from the line of Eric Wasserstrom of SunTrust Robinson. Please go ahead. Eric Wasserstrom – SunTrust Robinson: Thanks. I just wanted to follow up on some of the spending trends, understanding everything that you’ve gone through in great detail about how the sale of the – or the formation of the JV influencing the spending trends in the period. How should we contemplate some of these line items going forward particularly, of course, the marketing and promotion line and as well as the salaries and employee benefits line as a consequence of some of the restructuring actions you’ve undertaken?

Jeff Campbell

Management

So I’d probably break that into two parts, Eric. On things like marketing and promotion, as we’ve said for a couple of quarters now we clearly saw the opportunity with the business travel gain to increase spending levels this quarter but I would expect to see them go back towards what I would call more normal or normalized levels beginning next quarter. There’s some seasonality in that and you see that seasonality quite clearly in the chart on Slide 13, but that’s what I would expect to see next quarter on the marketing and promotion side. In terms of the restructuring charge that we took, you are quite correct in that that will drive some economies for us in the coming quarters. However, you can imagine that given the size of the charge, there is some complexity to the changes that we will be making and so it will take us into 2015 before you will see the economic benefit on the operating expense side of the restructuring charge we took and the changes that it will facilitate us making to our operation over the course of the next year or so. Eric Wasserstrom – SunTrust Robinson: Okay, great. And if I could just also follow up, I think in the footnotes it mentioned that you took a charge for a change in the membership rewards alternate redemption rate and is that distinct from the restructuring charges that you called out and if so can you give us a sense of the magnitude of that figure?

Jeff Campbell

Management

Yes, it’s completely distinct from anything we called out. And the way I would think about this, Eric, is you have seen us over the last couple of years make a couple of all-related incremental improvements in the methodology we use for estimating this liability. This was one of the last remaining pieces of that change. We made earlier changes in the more material markets. And so that’s why this was smaller charge but it was still significant enough to call out for you that I believe now brings us globally to where we have adopted a new and we believe a better methodology for how we calculate URR around the globe. But that is all completely separate from the discussion we had around the incremental investments we chose to affirmatively make in the quarter to help grow the business. Eric Wasserstrom – SunTrust Robinson: And the magnitude?

Jeff Campbell

Management

The magnitude, it’s probably worth a couple of pennies. Eric Wasserstrom – SunTrust Robinson: All right. Thanks very much.

Operator

Operator

Okay. Thank you. Next question from the line of Vincent Kentek [ph] of Macquarie. Please go ahead. Vincent Kentek – Macquarie: Yes, thank you. Just one quick question and one more follow up question. On the spend growth this quarter, it’s very, very strong. I was wondering if you could kind of guide us on to whether to expect that spend growth for the rest of 2014 or if we should be kind of thinking about the first half of ‘14 as the loan growth. And then, kind of on the incremental growth initiatives investments made this quarter and understanding it’s early days, but when should we be thinking about, say, the revenue opportunities that come from those investments? Thank you.

Jeff Campbell

Management

Well, on spend growth going forward, boy, we are always really cautious about trying to project forward, because as you know it’s in our – results are tied to a number of things but including what happens economically. And I would say, as we look at the June 4% to 9% billing growth rate, we are reasonably pleased with that number given the fact that the economy is with the very, very big slow down that we saw in Q1. When you look at Q2 and you look at year-over-year growth in the economy and I’d remind everyone that’s really what our year-over-year billings growth is more correlated to and not necessarily the sequential trend in GDP but the year-over-year trend. The latest forecast that I look at for the June quarter and we’ll all see the numbers in the coming weeks, make an estimate that the year-over-year growth in GDP is probably down in the 1.2% to 2% range. So when it’s given – if that in fact turns out to be the case, they have 9% billings growth, it’s actually something we’re fairly pleased with. Obviously, what happens going forward is going to be heavily impacted by what happens to that year-over-year economic growth number, particularly in the US economy which is still the largest chunk of our billing so we’ll have to – have to see where that plays out. I would just make the observation that as we’ve looked at our June quarter results and billings trend, there’s nothing particularly unusual or one time oriented to two of those numbers. I think they’re reflective of the core underlying run rate of the business in that quarter, in the economic environment. In terms of when the incremental investments pay off, as we always do and we think…

Operator

Operator

Okay. Thank you. And the next question comes from the line of Bill Carcache of Nomura Securities. Please go ahead. Bill Carcache – Nomura Securities: Thank you. Good evening. I don’t want to ask about anything relating specifically to the DOJ case, but I had a broad question surrounding the notion of market power. One of the key points in prior cases involving AMX is that I don’t believe you guys have ever been found to have market power. And that’s been a key reason why you’ve been able to avoid direct regulation in places like Australia. But as we look ahead at the investments that you continue to make in the business, the share gains that you’ve enjoyed since the Great Recession and the anticipated continued growth that should continue as we look ahead, how do you think about the risk that it could just be a matter time before you’re viewed as having market power? And I guess, is market power simply an outcome and you’ll deal with it if and when the time comes that you’re found to have it or is it something that you don’t anticipate becoming an issue anytime soon because your biggest network competitors have so much more share than you? Maybe if you can just speak broadly to that notion of market power, that’d be great.

Jeff Campbell

Management

I’ll – though, I will make just a few very brief comments. Of course, just to be clear, as you stated, there is no finding anywhere that we have market power around the globe. Two, we work really hard every day because of the unique nature of our closed-loop network to demonstrate the value we provide to the merchants and the value we provide to our card members and none of whom has to have our product or have acceptance of our product, and we work at that every single day. Third, I would just make the factual statement that once you leave the US market, our market shares are very, very small in other countries around the globe. So I think given, as you prefaced your question with the tendency of the DOJ trial though I probably should limit my comments to those, but these are all issues we, of course, feel very strongly about. Bill Carcache – Nomura Securities: I appreciate that completely and understand. Maybe as a follow up, unrelated. Can you discuss the rationale underlying the Serve initiative at Wal-Mart? I guess I was a little bit confused by just from a high level, I thought that the strategy was that the Bluebird product was going to be kind of the primary platform used at Wal-Mart but that Serve would kind of be used elsewhere, but it sounds like Serve and Bluebird are both available at Wal-Mart. Maybe you could speak to that?

Jeff Campbell

Management

Well, I guess, I’d make a couple of comments. If you draw an analogy to our card or credit business, we have many different products in all of the countries around the globe in which we do business because they all serve different target segments and we think there is tremendous value in having the right card for the right customer. And so, I think Wal-Mart as they think about what they want to offer to their customers, similarly believes that there should be a range of choices and that different products will provide different sets of capabilities and features to customers and that choice is a good thing. And so we’re both – our philosophy and Wal-Mart’s philosophy are quite aligned on this. To us it seems very natural to put in the end the consumer in the drive seat so that they can make a choice. Bill Carcache – Nomura Securities: Thanks very much. Appreciate it.

Jeff Campbell

Management

Thank you.

Operator

Operator

Okay. Thank you. And the next question is from the line of Mark DeVries of Barclays. Please go ahead. Mark DeVries – Barclays: Yes, thanks. My main question is around expenses. There’s a lot of moving parts here. And the first part of it relates to the salaries expense. I think Eric asked about this but I didn’t hear a response to it. I think you indicated in the supplements that salaries were increased 7% year-over-year predominantly due to restructuring charges. Were those for the recurring severance-related expenses or are those investments that’ll lead to a continued kind of year-over-year increase in salaries? I mean, just the second part of that is your broader 3% – sub 3% annual year-over-year growth target. I think you indicated Jeff that you’re now kind of lapping some of the best quarters from expense reductions and you’re now kind of growing off of that. Should we expect some operating expense growth in the back half of the year?

Jeff Campbell

Management

So, let me take those one at a time. And, Mark, your question makes – I think, perhaps, we weren’t as clear as we should have been. So when you think about the $133 million restructuring charge that we took, that amount will appear in the salaries and benefits line predominantly. There’s a very small piece that relates to some facilities but most of that charge is for a number of cases around the globe where we will be making changes to our operation and it is for severance for several thousand people as we make those changes and get the right people with the right skill sets and the right places to provide great service for our customers. So that’s what drove the salaries and benefits line up this quarter. And that’s where as you go out over the course of the next four quarters and we execute on these plans, you will see the savings or benefits, if you will, of those restructuring, in the salaries and benefit line. So hopefully, that clarifies that point. In terms of operating expense, you did see a particular low point in last year’s second quarter, and so that’s the only point I was making when I noted that I think in the first quarter our operating expenses were actually down a little bit year-over-year whereas this quarter they were up 4%. We are very committed and I think have demonstrated a really good track record of controlling operating expenses. So there is no particular plan in place to sequentially begin to grow operating expenses again as we go in to the back half of the year. We remain very committed to hitting that less than 3% target for the full year. Mark DeVries – Barclays: Okay. Great. And then just one other question if I could. Could you give us some color on where your pipeline is for potential new GNS partnerships? Is there enough there where you think you might be able to sustain kind of a low-to-mid teens year-over-year growth and billings that you had there?

Jeff Campbell

Management

Well, I think – I certainly don’t want to comment on specifics of partnership discussions we may be involved in. But I think the more important point is that when you look at the growth that we have consistently shown in GNS, that growth is not necessarily drive by the steady addition of new partners. It’s driven by the fact that we have a lot of great existing partners who, in fact, operate in some of the higher growth markets around the globe and/or operate in certain markets like China where our presence is still in – I would call it, it’s earlier stages in therefore much higher growth. And so, the sustainability of that higher growth level, well, one element that help support it is signing new partners; far more important really is the performance of the partners we have around the globe and we feel very good about that performance and about the continue opportunities for growth. Mark DeVries – Barclays: Got it. Thank you.

Operator

Operator

Okay. Thank you. And the next question comes from the line of Ken Bruce of Bank of America. Please go ahead. Ken Bruce – Bank of America Merrill Lynch: Thank you. Good evening. My question really relates to the incremental growth initiatives and thank you for providing a little bit of color in terms of how you’re using those investments or how you’re making those investments. And I think one of the challenges that investors have in terms of some of these gains historically that have been used to support growth is that it’s very difficult to really understand where the tangible benefits ultimately are going to come from. And maybe there is a way to help us dimensionalize how we should be thinking about where this is going to materialize whether it would in terms of just average spending growth or if you think that ultimately it’s going to drive cards enforced growth first and ultimately will begin to work its way in to the billings patterns, and what the real kind of timeline we should be expecting these initiatives to ultimately pay us back. And I recognize that you make a series of investments and I’ve – you kind of understand from historical discussion, but anything, given this large nature of spend in this quarter would be very helpful.

Jeff Campbell

Management

Well, that’s a – Ken, a fair and very important question. I’d make a couple of comments. Certainly, we have detailed works and analysis we do here to determine how to prioritize the spending we do on growth initiatives. Let me talk about the efficiency initiatives separately in just a second. And so on those growth initiatives we continue to believe even in the quarter we just finished that as we look at our acquisition efforts we actually still have more ROI-positive opportunities than we are able to fund while still meeting our earnings targets. We clearly could go further this quarter but all of those initiatives are closely tracked. We have a quite analytical understanding of what happens as we do various kinds of acquisition activities around the globe and feel very good about the payoff that will come on those investments. I would note however that the incremental spend in the context of the overall size of our company and the overall size of spending we do is fairly modest. So this did not double our spending for the quarter or for the year. It’s a much – if you think about this on an annual basis, this is adding 5% or 10% to our spend. So you will clearly see it in growth in revenues over time; practically, it is hard to break that out of the consolidated level. At a very detailed level, we will be tracking it very closely. When you look at the media spend on the EveryDay Card which is the largest chunk of the media spend, which should be fairly obvious if you watch TV hopefully, that is harder to measure. On the other hand we have a very clear way to measure the success and growth of the EveryDay Card and…

Jeff Campbell

Management

Well, let me take those maybe in reverse order. So Wells Fargo, we’re certainly very pleased with our broader relationship with Wells Fargo and it’s a growing relationship. But it’s very early days in terms of the GNS launch. What I would say is we certainly are pleased though to see some of the comments that John Stumpf made just a few weeks ago about the partnership and, gosh, rather than me commenting on it, I love the fact that John came out and said they’re very pleased and see the partnership with us as being off to a very, very good start. So I supposed he’s a better judge in some ways that we are. And so we’re thrilled to see that. On the Community Reinvestment Act, as with many accounting issues, we are constantly ensuring that we have the best methodologies for estimation and this is one where we have a revised approach to how we estimate what we should be booking and that’s what we switched to this quarter and it did drive an incremental expense amount that you see called out in the release as we made today. Ken Bruce – Bank of America Merrill Lynch: Great. Thank you for your comments.

Operator

Operator

Okay. Thank you. And the next question comes from the line of Sanjay Sakhrani of KBW. Please go ahead. Sanjay Sakhrani – KBW: Thank you. I got a couple of questions. One on the revenue yields. When we think about the net interest yield going forward, that cropped pretty significantly sequentially. I’m not sure if that was seasonal or something but how should we think about its progression going forward. Same thing with the discount rate, I know you addressed it but maybe you could just talk about the migration going forward, will there be stability in that discount rate going forward. And then, second question is around the $0.05 gain that you guys recognized this quarter; when we think about how you guys assess yourselves relative to your targets, I assume that will be inclusive of that $0.05. Thank you.

Jeff Campbell

Management

So a couple of comments and I’ll take those one at a time. First, on the net interest yield, you are actually correct Sanjay in one of your comments which is there is some seasonality. And if you go back and look at the slides we have, you actually see that year-over-year the net interest yield is up a little bit. And that, of course, is predominantly driven by the continued steady averaging down of our interest expense rates give the rate environment. And so, there is no – in terms of the sequential trend, I wouldn’t focus on that. I’d stay more focused on the year-over-year trends. On the discount rate, as I said in my remarks, we had a number of timing items that actually impacted both the first quarter making the first quarter essentially flat year-over-year and in essence some things that would have caused it to go down a little bit in the first quarter, slipped into the second quarter and you saw a 4 basis point decline. More broadly, we said for a number of years that you should expect to see discount rate decline 2 to 3 basis points a year, and that’s because of our continued focus on driving more EveryDay spend. It’s a function of location. It’s a function of our merchants growing and hitting volume-based triggers steadily over time. It’s a function of a very competitive environment and it’s a function of evolving mix. So all of those things, those are the long terms trends that have been in place for many, many years and you can look at the trend over the last five, six years and see how we’ve done historically based of all of those trends and managing the discount rate. So when you look at the year to date numbers, we’re pretty much in line with the trend. You just have to take that noise out of having the first quarter look unusually good year-over-year and the second quarter look unusually bad. That’s first. And the second comment, I think your third question was how we think about the $0.05 of EPS, is that – Sanjay Sakhrani – KBW: Yes, that’s right. When we think about the targets that you guys have outlined in terms of long-term targets, will that $0.05 be included in that?

Jeff Campbell

Management

Well, of course, we never provide guidance. We’re very public about our long-term targets being out there at 12% to 15%. And our goal, Sanjay, is to drive our earnings in the second half as much as we can. What I would say is that you heard me mention in my earlier remarks that there are some transaction-related costs that are going to lag into the third and fourth quarter. And so, as we think about the full year, the incremental cost that are going to lag into the back half of the year are going to offset some portion still to be determined precisely of that $0.05. So yeah, I guess, as we think about the full year, we are likely to think about the $1.43 because the full year impact of all the elements of the JV are likely to be more of a watch. Sanjay Sakhrani – KBW: All right. I got it. Thank you.

Operator

Operator

Okay. Thank you. The next question comes from the line of Moshe Orenbuch of Credit Suisse. Please go ahead. Moshe Orenbuch – Credit Suisse: Great. Thanks. I guess the first question I had was the – it seems like if you take the gain and you x out the kind of one-time items, you have about $300 million left that you reinvested, and it also seems like starting in Q3 you’ll have roughly $200 million less in revenue from the travel joint venture, from the accounting, for the travel joint venture. So how long do you think it would take before those $300 million of extra investments were able to replace kind of that $200 million revenue?

Jeff Campbell

Management

Well, remember, Moshe, we also lose $200 million of expense relating to travel business. Moshe Orenbuch – Credit Suisse: Right.

Jeff Campbell

Management

Quite well – Moshe Orenbuch – Credit Suisse: Just thinking about the revenue growth.

Jeff Campbell

Management

Yes, yes. Right. So when you think about the kind of things we’re investing in as you get into as I said earlier quarters two through six is when you should really see the card-related spend on EveryDay and the acquisition efforts begin to have a material impact. Now, of course, our bottom line goal here is to drive earnings for the company, not necessarily to a dollar-for-dollar replace the revenue – Moshe Orenbuch – Credit Suisse: Sure.

Jeff Campbell

Management

– of the travel business, but that’s probably the framework I would use for thinking about it. Moshe Orenbuch – Credit Suisse: Right. And the second – the kind of the follow, a couple of people have talked about the discount rate. You mentioned just some of the components, I thought that also cash back rewards is netted out of the discount, merchant discount and has that been factor? Because that’s been area in which cash back rewards has kind of grown as an industry issue. Could you talk about that a little bit?

Jeff Campbell

Management

Yes, so it’s probably worth clarifying, Moshe, exactly what’s in what number. So the discount rate that we provide is a calculated discount rate meant to represent what we get for economics from merchants where we are acquirer. And so that calculation which we do and then report out on every quarter is the one that went down 4 basis points this quarter. There are other people who do a very simple calculation. They look at our GAAP financial statement and they divide discount revenue into billings and that gives you a discount rate that is significantly lower. And neither of those things is reflective of the economics we’re getting at the merchants which is why we pull them out of our calculated number. But it is why you see growth in the different between our calculated discount rate that we report and the simple calculation that you get when you divide up the GAAP income statement discount revenue into billings. All that said, you are correct that cash back products have been very strong products for us, and that’s a very good thing. It does drive up cash back rewards cost at a little higher rate than revenue growth. And since account [ph] to revenue it has the effect I just described. So hopefully that clarifies for you the way these pieces fit together. Moshe Orenbuch – Credit Suisse: Mostly though because – but you had said that the – I thought you had said that your discount rate included some of the payments to merchants for the contract signings and now you just said that some of those are not included.

Jeff Campbell

Management

No, it’s not – I didn’t mean to say that. I don’t – so what’s not included in our calculated discount rate to come back to it is the economics we have with GNS partners which we pull out, and the cash back rewards cost and the client incentives. There’s a few other very, very small things but those are the large timings [ph]. With merchant signing, an example would be that we’re constantly every day out there competing for the business of our merchants. And as we’ve – particularly with some of the larger merchants and in any B2B negotiations sometimes you might have a contract that expires in one quarter but you don’t get around to actually finishing the renegotiation until the next quarter. You’ll make the contract retroactive to the prior quarter when the prior contract expired. That would be an example of where you’re going to get a timing impact as you look at the discount rate quarter to quarter that’s not reflective of the ongoing rate. Moshe Orenbuch – Credit Suisse: Got it. Thanks.

Operator

Operator

Okay. Thank you. And the next question comes from the line of Bob Napoli of William Blair. Please go ahead. Bob Napoli – William Blair: Thank you. And I beat a dead horse I guess on the incremental growth initiatives. It’s a little confusing as to – you have so many opportunities, why would you spend it all in the incremental cost in one quarter? I mean, are you under-investing versus your opportunities overall and so therefore – I mean, you have more – you should be driving more expense through the year and forget about this year’s earnings growth target to drive long-term value for investors or should have that investment – why wouldn’t you have any spread of that – spread that over a couple of different quarters to support growth. So I’m just a little confused by why –

Jeff Campbell

Management

Yes. Bob Napoli – William Blair: – all those incremental investments are in this quarter. And if you have so many additional positive ROI growth initiatives why are you not spending more longer – not only this quarter but the next several quarters?

Jeff Campbell

Management

Oh, boy, those are great questions, Bob. Let me take it in two parts. If you think about over the medium to long term how we manage the company, we’re trying to balance lots of different things. We’re trying to balance achieving these steady, consistent financial performance that I think all of our shareholders have come to expect from us with a reality of the competitive world we live in that makes it challenging to get to our near-term financial targets with the need to investment for the medium and long term and make sure we’re positioning this company to be a successful five years from as it will be next quarter. So as we try to balance all of those things, you are correct that one of the things we are trying to maximize is making sure we achieve that steady financial performance. And that does force us to prioritize how we make investment choices and when we make those investments. And it does cost us at times to defer going down the path on certain growth initiatives to a future date because we think that’s the right balance between that steady financial performance, short-term investments and longer-term investments. That’s the longer-term view. If you think about this quarter, I guess what I would point out is in many ways you had a confluence here of the reality that we have been on in a reengineering journey for several years and it was very logical for us to take the moves that drove the restructuring charge this quarter. We’ll actually enact those over the course of the next year but we think it just made sense to pair it up with the gain. Similarly, it just was a nice coincidence that we launched the EveryDay Card at the end…

Jeff Campbell

Management

Boy, to be very clear, we created this joint venture because we are excited about the prospects for it to grow and to use the capital that is now in the business and that focus that is now on the business to create better products, to grow faster, to create better technology, to improve customer service. And, of course, we will continue to work very closely from a business perspective with the joint venture to serve our mutual customers in a coordinated and combined way. I would remind you it will be called American Express Travel still, so we’re all in and very excited about the fact that we think this is not just a good transaction in the short term for our shareholders but is actually a transaction that will lead to a much stronger travel company in the coming years and we will benefit in many ways from that Bob Napoli – William Blair: Great. Thank you.

Jeff Campbell

Management

Okay, so I think, operator, we have time for one last question.

Operator

Operator

Okay. And the final question comes from the line of Chris Donat of Sandler O’Neill. Please go ahead. Chris Donat – Sandler O’Neill: Hey. Thanks for taking my question, Jeff. Just one quick clarification on the accelerated spend in marketing. With the recognition of that, is it the case that, say, for something like the production of television ads or radio ads, that you might be recognizing expenses in the second quarter but then the ads might not air for subsequent quarters, so you kind of front loaded the spending as much as – those who watch television actually see the ads?

Jeff Campbell

Management

No, I think the reality of how we do our accrual accounting is we have put in to our second quarter P&L what we ran during the second quarter P&L and going forward you will see running through our P&L whatever we run going forward. Chris Donat – Sandler O’Neill: Okay.

Jeff Campbell

Management

So we think we were able to get a really strong start for the EveryDay Card and give a strong boost to Serve; and our job going forward will be to build upon that. Chris Donat – Sandler O’Neill: Okay. And then just quick clarification your comments about the revenue and expenses for the joint venture, you did say that was using operating expenses, not total expenses, right, I think the 11% number.

Jeff Campbell

Management

Yes, absolutely. Chris Donat – Sandler O’Neill: Okay.

Jeff Campbell

Management

So if you take – and we’re using 2013 as a baseline to help you with modeling about 11% of operating expenses and about 80% of the travel commissions and fees line. Chris Donat – Sandler O’Neill: Got it. Okay. Thanks very much.

Jeff Campbell

Management

Okay.

Operator

Operator

Okay. Thank you.

Jeff Campbell

Management

Well, let me thank you all then for joining tonight’s call and participating in the Q&A. I think, to close the call, I believe, while there’s some complexity in our results, I think the questions demonstrated that from the joint venture transaction. We feel good about the underlying performance of the company and with that I will wish you all a good evening.

Operator

Operator

Okay. Thank you. And that concludes our conference for today. Thank you for your participation and for using AT&T Executive Teleconference Service. You may now disconnect.