Thank you for standing by. This is the conference operator. Welcome to the Bandwidth Inc. Third Quarter 2020 Earnings Results Conference Call. As a reminder, all participants are in listen-only mode and the conference is being recorded. After the presentation, there will be an opportunity to ask questions. [Operator Instructions]. I’d now like to hand the conference over to Sarah Walas, Vice President of Investor Relations at Bandwidth. Please go ahead.

Thank you. Good afternoon, and welcome to Bandwidth's third quarter 2020 earnings call. Today, we'll be discussing the results announced in our press release issued after the market close. With me on the call this afternoon is David Morken, Bandwidth's Chief Executive Officer; and Jeff Hoffman, Chief Financial Officer of Bandwidth. They will begin with prepared remarks, and then we will open up the call for Q&A. During the call, we will make statements related to our business that may be considered forward-looking, including statements concerning our financial guidance for the fourth fiscal quarter and full year of 2020, and to the extent, provided future periods, statements regarding the expected timing of the closing of the proposed Voxbone transaction and the expected benefits of the proposed transaction and our expectations around the impact of the COVID-19 pandemic on our business. Forward-looking statements may often be identified with words such as we expect, we anticipate or upcoming. These statements reflect our views only as of today, and should not be considered our views as of any subsequent date. We undertake no obligation to update or revise these forward-looking statements. Forward-looking statements are not promises or guarantees of future performance, and are subject to a variety of risks and uncertainties that could cause the actual results to differ materially from our expectations. For a discussion of material risks, and other important factors that could affect our actual results, please refer to those contained in our 10-K filing on February 21, 2020 as updated by other SEC filings. All of which are available on the Investor Relations section of our website at bandwidth.com and on the SEC's website at sec.gov. During the course of today's call, we will refer to certain non-GAAP financial measures. A reconciliation of GAAP to non-GAAP measures is included in our press release issued after the close of market today, which is located on our website at investors.bandwidth.com. With that, let me turn the call over to David.

Thank you, Sarah. Welcome, everyone. With so much good news to share, I need to begin by thanking God for the strength to seize the opportunities he has provided us. Together, our team delivered record results in the quarter. We are raising our annual revenue guidance substantially and we are acquiring Voxbone expanding into over 60 countries worldwide. To my Bandmates, thank you for your stamina and resilience during the season when enterprise communication is more vital than ever before. To our soon to be Bandmates at Voxbone, welcome aboard, we are ecstatic that you are joining us on our mission to develop and deliver the power to communicate now around the globe. During this quarter, enterprise demand for our software platform and network was higher than ever before. Our CPaaS revenue increased a record 43% year-over-year. This accelerating growth was driven by a diverse cross-section of customers expanding their usage of all our services. Our unique combination of software platform, network and enterprise customer support resonates with enterprises operating at scale. Our extraordinary growth was also driven by messaging, which grew 164% year-over-year. This increase was powered by an unprecedented amount of political messaging traffic in the run up to next week's U.S. presidential election. We proved to be an ideal choice for this group of customers to achieve industry-sanctioned high volume deliverability. Our messaging results were also bolstered by an expanding relationship from an innovative customer well known for point-of-sale solutions. This customer's fast growing division, which gives users the ability to send, spend and store money, is driving increased messaging usage on our platform. The company utilizes our enterprise-grade toll-free messaging solution for application-to-person use cases requiring high volume delivery of customer receipts and mobile delivery confirmation. In addition to expanding existing relationships, we continue to attract…

Thank you, David. And thanks to everyone for joining us on this call, including our friends at Voxbone. We had an exceptional quarter which drove both top and bottom-line results, far exceeding our expectations. Third quarter total revenue was $84.8 million, up 40% year-over-year. Within total revenue, CPaaS revenue was $73.8 million up 43% year-over-year, which is another new record percentage growth for our business. Other revenue contributed the remaining $11 million of total revenue in the period, which is up 22% from the same period a year ago. The majority of our revenue growth continues to come from the core drivers of the business. However, we did have two factors that amplified our results in the quarter. First, we experienced elevated usage in messaging driven by the upcoming U.S. elections. Second, we continue to benefit from the work from anywhere dynamic caused by the ongoing pandemic. And as we have previewed, this COVID impact continues to decline quarter-over-quarter. Combined, these two factors added approximately 12% to our third quarter year-over-year CPaaS revenue growth, with 7% coming from political messaging volumes and 5% from COVID-related usage. In addition, I want to highlight our strong new logo growth contribution in the quarter. And we continue to expand our existing customer relationships, as evidenced by our solid dollar based net retention rate of 131% in the quarter, as compared to 116% a year ago. The primary driver of our other revenue outperformance was higher A2P messaging surcharges associated with serving strong messaging demand. On September 1st, carriers implemented an additional toll-free messaging surcharge and accordingly, we expect these fees to continue going forward. Despite these increasing messaging surcharge factors, our non-GAAP gross margins came in at 49% for the quarter, and we remain on track to achieve gross margins in the high…

Thank you. We will now begin the question-and-answer session. [Operator Instructions]. Your first question comes from Mark Murphy with JPMorgan.

Yes. Thank you and congratulations on a very nice quarter. First of all, I'm wondering, does the flare up in COVID cases in the reinstatement of lockdowns in Europe affect your thinking at all that April was the peak of the usage spike or does that kind of remain your thought process?

Hey, Mark, this is David. It currently remains our conclusion that April was the peak. We'll keep watching it. But that's how we think right now.

Okay. David, as a follow up. Do you have any thoughts on the announcement of Microsoft Azure Communication Services, and we also noticed, RingCentral's announcement of a bulk SMS API. Part of the reason I'm asking is just given that our customers of Bandwidth, I'm curious how you view those offerings, did you see the industry benefiting -- do you see Bandwidth perhaps benefiting from that?

We do cheer both Microsoft and RingCentral for those announcements, big fans of both for their customers and think that it does bode well for Bandwidth.

Okay. The final one is, I’m wondering, Jeff, can you -- or David, can you walk us through where exactly is Voxbone looking at internationally? In other words, where are the data center locations? And where is the voice traffic originating from? Is there anything there that would be counterintuitive?

I don't think anything will be counterintuitive. You can think about the largest country contribution coming demographically from the largest GDP countries. The networks are complementary in the protocols and the stack that each use. The data centers are located where you find important carrier meeting points and where there's good aggregation of traffic. So I think intuitively, their architecture has made great sense to our team, as we've diligenced the company and we're very excited about finishing the transaction, closing and really growing the business together.

Your next question comes from Bhavan Suri with William Blair.

I guess I just want to follow up on that question a little bit, David, just your thought process, strategically. So, let's say you now get embedded, and you've been sort of the arms dealer to all these guys, RingCentral, Microsoft, et cetera. How do you think about drawing a line about where you start to provide more value? Do you think about moving up the stack and providing some sort of more application like technology built in the core of the platform that Bandwidth has today? Or do you think at least for the foreseeable future, you remain sort of the underlying infrastructure provider, and guys sort of leverage that technology, so again, you don't want to get too competitive. But there’s got to be gap that you see in the space that you could fill with an application, very specific application, maybe political messaging application or something that would make sense, love to just know how you think about that philosophically, strategically with the team?

We're thinking horizontally more than vertically. 60% of the total addressable market in CPaaS was outside of our home territory here in North America. The Voxbone acquisition gives us immediate access to 93% of world's GDP, 60 plus countries. And so horizontally, we think the most important next chapter for us to write with the terrific Voxbone team is one that addresses the full market for many of the customers that we already serve in North America. That's where our focus is right now, really addressing the entire market with what we do so well. I think that there will be seasons going forward -- because as a CPaaS provider, you're really the part of the central nervous system for your enterprise customers, there will be great opportunities to serve and add more value. But right now the impetus and the emphasis from our customers is, please do for us around the world, what you've done for us, so well here.

To do so well.

Yes.

And then I have a quick follow up here. You’re obviously very bullish I appreciate it. But one of the things you've given us color in the past is sort of this -- sort of the pipeline of some of these new types of customers, some of these large communication service providers. Just how is that pipeline going? How do you see it developing forward? And has COVID had any impact on the cadence of those, either acceleration, deceleration? Or how should we think about the cadence of these very, very large, kind of platform class type deals you've talked about the past? Thank you.

You bet. The cohort that we on-boarded really toward the end of last year has progressed very nicely this year in turning up service as we expected. As you'll recall, we caught up and accelerated that cohort of customer onto our network. And nothing new to report there regarding COVID impact to that projected group of service provider customers utilizing the platform broadly. We've, in fact, been happy about outperforming our own internal estimates of those customers coming on-board. And going forward, I don't think that COVID is a negative regarding the value that we offer to that type of customer. And so the pipeline, we think, is as we expected at the beginning of the year.

Your next question comes from Will Power with Baird.

Okay. Great. Yes, a couple of questions. Yes, thanks for the color on the political messaging contribution and work for anywhere contribution, I guess, for Q3. Any way to get some flavor for what you're assuming on those fronts in the Q4 guidance? I'm sorry if I missed that. I'll start with that, then I have a second question.

Will, this is Jeff. I'd be glad to take that question. So in terms of political messaging, we continue at the beginning of the fourth quarter to see strong volumes from political messaging. We expect that to carry through next week in the election, but thereafter dissipate materially as they've done in previous election cycles. On the COVID front, each quarter, we've seen that elevated demand tick down, and we expect that to continue in the fourth quarter as compared to the third quarter.

Okay. And just to be clear, so I mean, have you seen that continue through Q3 and into the first part of Q4? And I guess the reason I ask is kind of -- probably one of the earlier questions with lockdowns being reinstituted, does that start to change your thinking or perhaps not yet at this point?

We did see it come down in the third quarter. That's as far as we're going to go on the comments related to COVID at this point. And so that's what we can tell you.

Okay. And then I guess, then as you look at the broader kind of core strength in Q3, I guess I'd just be interested in kind of the breadth of that strength. You've got your unified communications cohort, meetings, UCaaS providers, which we know have been strong. Maybe trying to help us qualitatively understand the growth there versus your other broader set of enterprise customers where based on the customer growth you probably continue to see contraction.

Will, this is David. The growth outside of the political callout and the COVID tailwind was indeed diverse and did come from a cross-section of good enterprise customers. We called out a point-of-sale customer that was scaling nicely. I mentioned one of the service provider -- the service provider cohort that on-boarded. There's a financial services company doing well. So it's broad. It's not just UCaaS, CCaaS. It's really the overarching customer base performing well and [Dubner] is diversified.

Your next question comes from Rich Valera with Needham & Company.

Jeff, we're getting pretty close to 2021. So I'm sure folks will be trying to polish up their models here. Is there anything -- any kind of commentary you're willing to give at this point on '21? And maybe framing it in terms of how much -- if you look at the 220 baseline, how much of that you think was sort of effectively non-recurring either directly COVID-driven, political or obviously, the $14 million that you're going to get from Voxbone. But any initial thoughts you're willing to give on '21 at this point?

Yes. Rich, obviously, we'll have a lot more to say on our next call and detail the 2021 outlook. But I think for now, the things that I would consider and think about: one, just the underlying strong business fundamentals, but also thinking about some of the macro economic uncertainty that's out there. And then you should think about some of the things that we may and likely will encounter in terms of the hard comps of political messaging and COVID as those tail off. So that's kind of what I'd have you think about.

Fair enough. And then are you -- we like to say anything about the expected growth in Voxbone at this point? I think you said $85 million kind of annualized for 2020. Any thoughts on how we should think about the growth there?

Yes. Nothing to share for 2021, but you're right. In 2020, we said that we expect them to achieve at least $85 million in 2020 for total revenue, and that would represent 25% or more growth. So at this point, we're focused on closing the transaction, beginning integration. And again, we'll have more to say on the next call.

Your next question comes from Pat Walravens with JMP Securities.

So Dave, how -- what's sort of on your to-do list in terms of making sure that Voxbone goes as smoothly as possible?

The Hippocratic Oath comes first, Pat, that's first, do no harm. And that's the first operating principle as we plan the integration. The second is really create a one Bandwidth experience for the customer and for how we lead the team. And those are the 2 principles that the integration team is utilizing as a heuristic or guide as they're thinking about the integration. Both teams on either side are excited about how complementary our services are, how the combination value of the customer base is, is so accretive. There's very familiar technology on both sides. But the leadership that we're excited about working with at Voxbone are very impressive. And the obligation we have is, first, to do no harm. And then let's get to a one Bandwidth customer experience.

Great. And then if I can add a separate one. Can you just quickly remind us of the history with Microsoft and then provide a little more color around this latest evolution in the relationship in terms of Azure Communication Services?

In reverse order, Pat, the Azure Communication Services announcement included that the same high-quality and experience that Microsoft customers of Microsoft Teams enjoy will be available through their platform. We are delighted to be a long-term Microsoft and Microsoft Teams’ primary partner. And so we believe that we've got a really important role. And we're proud and excited about continuing to work together with them.

Our next question comes from Alex Kurtz with KeyBanc Capital Markets.

This is actually George in for Alex. Going back to the Voxbone acquisition, what do you expect this will mean for longer-term gross margin outlook. Do you expect to increase for all network traffic to have any effects?

George, this is Jeff. So in terms of long-term gross margin, we expect the Voxbone acquisition to be accretive, and that will be right out of the gates. And then additionally, having a larger business, we expect to continue to benefit from economies of scale as well as network effects.

Your next question comes from Mike Walkley with Canaccord Genuity.

Just another follow-up question on Voxbone. Now that the deal has been announced and you've gone back and forth some larger customers, can you maybe share some customer feedback for the one experience and if it's leading to any cross-sell or upsell opportunities to create more of a global footprint for some of your North American customers?

This is David. Enthusiasm, anecdotally, some of the comments, what took you so long, just overall excitement about the two teams coming together to provide a unified offering around the world. The customer response universally has been positive. That's really been encouraging to us. You always hope and expect you'll be embraced by your customers for doing new things for them. And certainly, that's been the case in our experience so far. In terms of cross-sell and upsell, we think there's tremendous opportunity as we begin to look forward.

And just my follow-up question, with the over 130% dollar-based net retention, were there any special large deals closed in the quarter or any customers reviewing deals early like you talked about last quarter?

No, nothing special to call out, again, very broad-based, driven by higher usage, both on the voice and messaging side. We also found favorable contribution from pricing as well as on our monthly recurring charges. So across the board, just a great performance.

Your next question comes from Meta Marshall with Morgan Stanley.

On your new customer adds, that was an uptick that we've seen kind of from some of the slowdown earlier in the year. Just wanted to get a sense of what you're seeing as far as sales processes for bringing on enterprise customers? Are your sales reps traveling yet or people getting used to kind of a new normal of selling virtually? Just any color there would be helpful.

We only travel where the customer welcomes us to do so and have done some and continue to really be proud of the sales team for their execution, getting over 2,000 total customers is a great milestone. And it's just been -- it's been a really rewarding year to watch sales leadership really fight through the friction of not being able to do business at shows and with enterprise connections. So important in-person often couldn't be prouder of the marketing team for the demand generation, the sales team for their morale, their comradery and the results are really showing that and show through. So appreciate your kind words.

And then just in terms of, on Voxbone, clearly, a good opportunity or great opportunity there for to expand some of your relationships more globally. Just in terms of timing of when you could start utilizing or expanding some of your contracts more globally and utilizing Voxbone's network?

We're excited about closing the transaction on time and in full and really believe that the complementary nature of the networks will yield both quality for customers worldwide. But also, as Jeff mentioned, the bedrock of the gross margin progress that we've inexorably and an equivocally made period-over-period-over-period-over-period, we'll continue with this addition as we march around the world together. Network effects and economies of scale just compound. And so we're really excited.

Your next question comes from Andrew King with Collier Securities.

First off, I just wanted to get a deeper dive into your channel strategy on COVID. Are you seeing a bigger uptick in your digital event and digital marketing? How do you change that strategy? And then just second for Jeff, going forward with the acquisition of Voxbone, can you give us any insight into the medium to long-term operating margin trend?

The marketing team, as I was just mentioning, has rallied and pivoted away from going to shows like Enterprise Connect and hosting events and introducing who we are at Bandwidth to enterprise prospects to really engaging digitally and sometimes arranging for contemporaneous physical world deliveries of whether it's wine and cheese for a conference call or a seminar or webinar, they've been so creative in continuing to drive great pipeline contribution to the sales team. It takes a lot of creativity and energy in this kind of a season, and the flexibility that they've demonstrated has contributed significantly to our great performance in this latest quarter.

And this is Jeff. As far as the acquisition, we not only think that Voxbone will be accretive to our gross margins, but also to our non-GAAP net income. They've been a profitable business throughout their history. And in addition to the strategic merits, the financial profile was one of the things that was really attractive to us in acquiring the company.

This concludes the question-and-answer session. This concludes today's conference call. You may disconnect your lines. Thank you for participating, and have a pleasant day.