Alvaro Correa
Analyst · Santander
Hi, Andres. This is Alvaro Correa. Yes, I can explain. There are a couple of reasons why the acquisition cost went up. One is related to more activity, higher sales on premiums on some high commission business, like, for instance, annuities or the Renta Flex, which is a special product, a new product that we are selling starting a couple of years ago, and also credit life related business. So, that increases commissions on one side. So, it's a matter of mix really. And the other one is related to an item that we used to charge for each policy in the past. And the regulator basically forbade it at the end of last year to continue charging that concept. Therefore, what happened is that we added up to the premiums, but the impact on the accounting is that we no longer charge a one-off fee at the time of the sale, but we basically charge it on the premium and we basically accrue it over the period of 12 months. So, what is going to happen at the end is that, after 12 months, this will be compensated, but in the first half of the year you see the impact of this change. With regards to the medium-term perspective for the insurance business, there are, as Cesar mentioned at the beginning, the motor insurance business is under some pressure today. We're making some changes on how we – it's not an underwriting issue really. We have pretty good levels of cost of claims. But it is a matter basically of expenses that the company will have to be more efficient. So, we are applying very stringent efficiency programs in the different companies under the insurance umbrella. So, that has to change over time. We are very optimistic about what's happening in the life insurance business. It's growing very well. The health business is improving dramatically, both in the health insurance as well in the health services. Both are doing really well. And property and casualty, in general, and as you know, a bad year last year because of the El Nino effect. This year, we have some casualties that affected short-term results, but starting to improve. That's our perspective. It's going to improve over time. So, basically, we are expecting better returns in the months and the years to come.