Thank you for standing by, and welcome to the BARK, Inc. Second Quarter Fiscal Year 2026 Earnings Conference Call. All lines have been placed on mute to prevent any background noise. After the speakers' remarks, there will be a question and answer session. Thank you. I would now like to turn the call over to Michael K. Mougias, VP of Investor Relations. You may begin. Good morning, everyone, and welcome to the Second Quarter Fiscal Year 2026 Earnings Call. Joining me today are Matt Meeker, Co-Founder and Chief Executive Officer, and Zahir M. Ibrahim, Chief Financial Officer.

Today's conference call will be webcast in its entirety on our website, and a replay will be made available shortly after the call. Additionally, a press release covering the company's financial results was issued this morning and can be found at our Investor Relations website. Before I pass it over to Matt, I want to remind you of the following information regarding forward-looking statements. The statements made on today's call are based on management's current expectations, which are subject to risks and uncertainties that could cause actual future results and outcomes to differ. Please refer to our SEC filings for more information on some of the factors that could affect our future results and outcomes. We will also discuss certain non-GAAP financial measures on today's call. Reconciliation of our non-GAAP financial measures is contained in this morning's press release. And with that, I will now pass it over to Matt.

Thanks, Michael, and good morning, everyone. Midway through the year, we are on track with expectations and gaining confidence and momentum as we go. But first, I am happy to start this call with an important update. Last week, we paid off our $45 million convertible note using cash from our balance sheet. BARK, Inc. is now debt-free. We are proud of our decision and our ability to pay this off in cash rather than refinance it, which reflects our long-term confidence in the business. In addition, we extended our $35 million credit line with Western Alliance Bank, continuing a nearly decade-long partnership that gives us added flexibility on competitive terms. Together, these actions strengthen our balance sheet and position BARK, Inc. to grow and create long-term value even in a volatile macro environment. Our confidence comes from how well we have executed on the plan we set at the start of the fiscal year to drive revenue diversification and maintain bottom-line discipline. This quarter reflects that progress, with total revenue of $107 million above the high end of our guidance range and adjusted EBITDA of negative $1.4 million within our guidance range. Adjusted EBITDA would have been stronger, but we chose to invest roughly $1 million in incremental efficient growth during the quarter, an investment we expect will pay off as the year goes on. So let's talk about our progress this quarter on diversification and the bottom line. First, our Commerce segment delivered another standout quarter with $24.8 million in revenue, up 6% year over year and representing 24% of total revenue, an all-time high revenue mix contribution. Year to date, we are seeing strong traction across key partners, including Walmart, Chewy, Amazon, and Costco, where our popular advent calendar is already sold out for the holiday season.…

Thanks, Matt, and good morning, everyone. We have made solid progress executing our plan through 2026. We are diversifying revenue beyond our subscription business, and our profitability discipline remains strong. And as Matt highlighted, BARK, Inc. is debt-free for the first time as a public company, a tremendous milestone for our team and our shareholders. Let me walk you through the quarter in more detail. Total revenue for the second quarter was $107 million, above the high end of our guidance range. This outperformance was driven by stronger than expected DTC performance and a modest timing benefit in commerce. Excluding BARK Air, DTC revenue was $78.5 million, down versus last year, primarily from entering the year with a smaller subscriber base and our decision to moderate marketing spend in light of tariff and macro uncertainty. However, as we saw stronger new subscriber momentum in the quarter and highly efficient acquisition costs, we leaned in and invested an incremental $1 million on marketing spend. Even with the incremental spend, total marketing expense will still be down 18% versus last year, and we expect H2 to decline at a greater pace. While total subscribers are down year over year, retention remained strong, and the customers we are acquiring today are higher value. This improvement reflects our deliberate shift away from discount-driven acquisition toward higher-value loyal customers, supported by ongoing Shopify enhancements and initiatives like Amazon last-mile delivery. Our commerce segment delivered another strong quarter with $24.8 million in revenue, up 6% year over year and reaching 24% of total revenue. This segment continues to be a highlight, and we expect sustained growth in the years ahead as we expand both retail distribution and product assortment over time. BARK Air also continued to outperform expectations with $3.6 million in revenue, our strongest quarter…

Thank you. We will now begin the question and answer session. Your first question today comes from the line of Ryan Robert Meyers from Lake Street Capital Markets. Your line is open.

Hey, good morning, guys. Thanks for taking my questions. First one for me, congrats on getting the convertible debt paid off. So I am just curious, what kind of flexibility do you think that now provides you guys with? Are you able to go out and invest more in the business, drive more subscriber growth, drive more of the commerce business, just kind of, you know, at a high level now that you guys do not have to, you know, worry about that potential overhang, how does that really change things for you?

Hey, Ryan. This is Matt. Thanks for the question. I think you heard some of it. You know, we ended the quarter, ended September with $63 million in cash on the balance sheet, paid off $45 million, like, you get a sense of where the cash is right now, which as we have executed through the year, that has been our plan all along was to not dilute the shareholders any further by issuing equity to raise capital and pay off that debt to pay off the balance sheet as we did. Not to burden our financials with interest payments in order to service it by refinancing it. So that has played out exactly as we hoped or even better than we hoped. And that kind of carries forward into the answer here, which is keep going. Keep executing because we are just as the year goes on, we are executing well and a little bit ahead of the plan in a pretty tumultuous environment. So we are happy about that, but not yet because of the external environment and a place to take really big swings or risks because you never know where like, in the I think in the past thirty days, the tariffs from China were 3013020%. So we really have to look around those corners and not get too far up over our skis. So the simple answer is keep delivering, keep executing our plan, get the bottom line stronger and stronger, reinvest that back into growth as we go on. But it is keep executing.

Okay. Got it. And then I just want to circle back to commentary that you guys have provided last quarter as far as for the full year expecting to be profitable on an adjusted EBITDA basis by the end of the year. I know you guys gave the third quarter guidance. But what's your level of confidence or comfortability in kind of that full-year profitability that you guys communicated last quarter?

I mean, that's our goal still, Ryan. And, you know, we expect to be in that ZIP code. But as Matt just said, obviously, there's a lot of volatility out there, a lot of unknowns still. Particularly in respect to tariffs also the broader consumer sentiment. So we're just bearing that in mind in terms of goal is still to deliver EBITDA positive and we expect to be somewhere in that zip code.

Okay. Got it. And then lastly, the commerce growth for the quarter, obviously nice to see that now roughly 25% or so and growing. But can you unpack kind of the growth within the commerce business? Is that just increased demand at the retailers that you are selling? Is it more products? Is it more stores? Just so we can get a sense of that business.

Yeah. It's a combination of factors. Right? We continue to expand our toy distribution across existing customers as well as some new customers but primarily existing customers. Example, you know, we increased our footprint within Walmart in the quarter, and that will continue to benefit us in terms of growth. We continue to grow on Amazon and Chewy for the year to date. And that's just a function of product being available online, level of reviews increasing, therefore, you continue to grow in terms of your momentum on those channels. Overall, the quarter benefited slightly from timing as well, from a couple of million of orders that shifted into Q2 from Q3. But, yes, we feel really good about the growth year to date on commerce. And expect growth in the second half of the year to continue.

Okay. Got it. Thanks for taking my questions.

Your next question comes from the line of Maria Ripps from Canaccord. Your line is open.

Great. Good morning and thanks for taking my questions. So, Matt, you talked about acquiring more new subscribers at an efficient cost and seeing improved retention. Can you maybe give us a little bit more color in terms of what's driving that? Are there any specific media channels or tactics that you would highlight? And then secondly, can you maybe talk about retention within your existing subscriber base? And at what point would you expect that to stabilize given all the improvements that you've outlined?

Let me take the first one and I wasn't quite sure I heard or understood the second. But, the first is there is a bit more of a favorable mix on channels and more short so towards organic channels. So direct customers, those that we're acquiring via our email and SMS list. So anything that would be more on the organic or brand side. So as we've ramped up some of our brand activities, we've shifted those dollars away from the meta channels, from Google channels, that seems to be paying off. Instead of paying those very high rates to acquire a customer, you pay very, very little for someone who just shows up on the platform. So it's a more favorable mix and that seems to be pretty sustainable and should grow as time goes on. But we're happy that the rate has come down to the level it has and that there seems to be good momentum in acquisition. On the retention side, I wasn't quite sure I heard or understood the question properly.

Yeah. I was just trying to see if you can talk about retention within your existing subscriber base. And, you've talked about sort of all the improvements on the platform, so that are driving sort of high retention, at least within the new subscriber base. So I was just wondering if you can talk about retention within your existing subscriber base.

Sure. I mean, overall, we've seen retention improve each month throughout the year as a whole. Some of the newer cohorts, they're still fairly new, obviously, if we start at the beginning of the fiscal year in April, they're maybe six months in here at most. What we see is certainly higher quality in terms of they are opting more for our super chewy line, which has a higher AOV. And a pretty similar retention. They are upgrading into higher value plans, like adding an extra toy to their plan. Prepaying at higher rates, so instead of paying their six or twelve-month commitment month to month over that term, pay it all at once upfront for a discount. All those things are really, really good. And we seem to be making just bits of improvement each month. As you mentioned, some of that is platform related. Some of that is returning value to the customer and making them happier with what we're delivering. And we still see a lot of possibility in that, especially as some of these trends continue out over time. The new, as I said, the newer customers who are in their first six months are showing pretty good signs. But they're certainly coming in at a different environment right now. So we want to see how that plays out before getting too excited about it.

Great. Thank you so much for the color.

Your next question comes from the line of Kaumil Gajrawala from Jefferies. Your line is open.

Hey guys, congratulations on being debt-free. You maybe just talk about are there areas of investment or things that you would want to do now that your balance sheet is in a different place? Or are you thinking about buybacks as it relates to cash that you'll generate in the coming?

Yeah. Similar to what I had said to Ryan, really looking at continuing to execute the plan to, as Zahir was talking about, our aim is still to be EBITDA breakeven for the year. And in a year like this, that's a real challenge. But that's still the goal. That's still the aim. While we invest in the diversification. So more of the business moving over to commerce as it has the air business, more than doubling revenue this year on a similar level of investment. And adding more services and new products into the mix. All of that has been part of the plan, and then we are meeting with our board next week and we'll be talking about our long-range plan and the new state of our balance sheet and our investments and our plans for capital. So I'd say over the next six months or the rest of this year, execute the plan, try everything we can to keep this company on the positive side of EBITDA, and gear up and really understand what our long-term investments need to be.

Okay. Got it. You mentioned something very interesting when asked the last question on churn reducing. Is there something specific about those customers, or there's something related to your marketing or your execution that is sort of driving that?

I think it's a combination of factors. One is we've spent basically the last year getting our Shopify tools or the oriented Shopify tools or platform to do what I would call a lot of little blocking and tackling things, put those in place, that each one of them might contribute a tenth of a point, but you add up all of those and all of a sudden you've got, like, a point and a half or two points of monthly retention. And they're either, like, silent wins or silent killers depending on how you look at it, but it's a lot of platform gains that we've made throughout the year. And there are still more of those in front of us, but we've made great progress. So that's one element of it. Another is as we've had really good wins over the years in our supply chain, and getting our cost into a much better place. We're now able to and we've started to return some value to the customer that makes them happier. And therefore, it leads to better retention. And then I'd say finally, is when we're not, I guess that favorable mix of an organic customer coming in hearing about BARK, Inc. from word-of-mouth because we returned value because the customer is just happier with us overall. Versus reaching to the furthest customer we can reach to on Meta with the most aggressive offer we can, an organic customer is going to return better. So as we've shifted that mix, we've also brought in higher value customers that have a better retention profile and a better profile overall. So it's kind of a mix of all those elements.

Got it. Thank you.

And that concludes our question and answer session and today's conference call. Thank you for your participation and you may now disconnect.