Pablo Mejia
Head of Investor Relations
Hi Neha. The first question I'll take. This is Pablo Mejia here. So, in terms of operating expenses and efficiency, we're seeing levels in the guidance around 40%, flattish expense growth. Obviously, the efficiency ratio is -- you have to take into consideration operating income. And there's some, as we mentioned, market factors, which could be changing, which could influence the top line growth. So, that will influence the operating efficiency level. So, some of the things that we've been doing and the bank has been very proactive in terms of cost management across the bank. So, we've been streamlining the business and searching for different operational improvements, there are incremental changes, improvements across different areas. We have a specialized area, which is looking at improving the efficiency, how we use our resources better using different platforms in order to reduce those costs even more. We're continually implementing new products and tools to automate processes and provide digital solutions to customers, which is twofold. It's better for the customer to have a better operating experience. And also, we also have a more efficient productive bank. We've also optimized our branch network and resource allocation. So we've actually closed 31 brands -- around 31 branches in the last year, 226 branches we're at today. So the banking industry globally is changing towards industry, which is more digital customers are growing more -- are going less and less the branches. So we have to offer the same solutions that we had before. And digitally, this again gives a better experience to the customer, but it also provides us with a more productive bank, and we've been doing other things such as improving the marketing, changing how we do marketing, using other online platforms, which have improved the expenses there also software licensing, looking at ways to improve on how we're managing our licensing. So there's a lot of incremental changes across the bank, which are managing to control expenses and maintain our cost base relatively flat. So, with the top line growing more, if it grows more, obviously, they will change the efficiency ratio, but the goal or the target of the bank is a relatively flat cost base for this year 2025. And going forward is the 42% and obviously, market factors, et cetera. Obviously, that can change the efficiency ratio. But I think the goal at a level below 42%.