Earnings Labs

Bread Financial Holdings, Inc. (BFH)

Q1 2016 Earnings Call· Thu, Apr 21, 2016

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Transcript

Operator

Operator

Good morning, and welcome to the Alliance Data First Quarter 2016 Earnings Conference Call. At this time, all parties have been placed on a listen-only mode. Following today’s presentation, the floor will be open for your questions. [Operator Instructions] It is now my pleasure to introduce your host, Mr. Steve Calk of FTI Consulting. Sir, the floor is yours.

Steve Calk

Analyst · Deutsche Bank

Thank you, operator. By now you should have received a copy of the company’s first quarter 2016 earnings release. If you have not, please call FTI Consulting at 212-850-5721. On the call today, we have Ed Heffernan, President and Chief Executive Officer of Alliance Data; Charles Horn, Chief Financial Officer of Alliance Data and Bryan Pearson, President and Chief Executive Officer of LoyaltyOne. Before we begin, I’d like to remind you that some of the comments made on today’s call and some of the responses to your questions may contain forward-looking statements. These statements are subject to the risks and uncertainties described in the company’s earnings release and other filings with the SEC, Alliance Data has no obligation to update the information presented on the call. Also, on today’s call, our speakers will reference certain non-GAAP financial measures, which we believe will provide useful information for investors. Reconciliation of those measures to GAAP will be posted on the Investor Relations website at www.alliancedata.com. With that, I would like to turn the call over to Ed Heffernan. Ed?

Edward Heffernan

Analyst · KBW

Thanks, Steve. With me today as mentioned is Charles Horn, our CFO and Bryan Pearson, Head of our LoyaltyOne business and that includes both the AIR MILES business in Canada as well as the BrandLoyalty business headquartered out of the Netherlands. Charles will update you on the quarterly results and Bryan will give you some color into the various businesses of LoyaltyOne and I’ll wrap it up with a score card Q1 results as well as my outlook for full year 2016 based on past comments we’re going to move with pace, so we can have more time for questions at the end. Take it away Charles.

Charles Horn

Analyst · Barclays

Thanks, Ed. Turning to slide two, we’ll talk about the first quarter results and they were pretty much as we expected with revenue up 5% to $1.68 billion and core EPS of 5% to $3.84. It was a quarter with several positives, but also a few negatives that tempered overall results. One of the negatives foreign exchange rates reduced both revenue and core EPS by about 2 points for the first quarter. The good news is that FX rate seem to have stabilized and the drag could drop to near zero in the back half of 2016. Looking forward we expect growth in each quarter to accelerate as 2016 progresses. Revenue growth of 5% in Q1 is expected to increase to 8% in Q2 and then double-digit growth in Q3 and Q4. Adjusted EBITDA and core EPS were expected to follow a similar trend. Now why do we believe this? Putting this side improving foreign exchange comparables there were several reasons. First, gross yield compression at card services should lessen each quarter as we anniversary several program changes made last year. Second, loss rates were expected to drift downward from first quarter highs. Third, BrandLoyalty has passed its most difficult comparable if you remember in the first quarter of 2015 the revenue was up over 100% on a constant currency basis. Lastly, Epsilon’s agency weakness should lessen coupled with a record CRM backlog for second half delivery. During the quarter we acquired 2 million shares under our repurchase program for approximately $440 million. The buyback program remains our top capital allocation priority and we expect it will be executed somewhat ratably over the remainder of 2016. Essentially we will look to deploy our free cash flow while maintaining the leverage ratio of less than 3 times. With let’s go to next slide and Bryan will walk you through LoyaltyOne results.

Bryan Pearson

Analyst

Thanks, Charles. LoyaltyOne had better than expected quarter as revenue decreased 2% to $381 million, but adjusted EBITDA increased 10% to $85 million on a constant currency basis. Breaking it down further at AIR MILES our revenue increased 4% and adjusted EBITDA increased a robust 11% on a constant currency basis and that was driven by favorable issuance mix and prudent cost controls. As expected at BrandLoyalty revenue was down 9% on a constant currency basis due to program timing differences. Encouragingly, adjusted EBITDA increased 9% on a constant currency basis due to higher margin programs that were driving a 300 basis points expansion in adjusted EBITDA margins. AIR MILES issued increased a robust 5% or 57 million miles over the same quarter from last year, issuance was particularly strong with our financial vertical as we continue to convert Vimeo [ph] MasterCard holders to the premium World Elite Card that has a more compelling consumer proposition and higher AIR MILES earn offer. This strong growth was achieved despite economic uncertainty in Western Canada as a result of the declining global oil prices, but as the negatively impacting activity at our grocery partners and also the suspension of point issuance on prescriptions in British Colombia. Looking ahead we anticipate a 2% decline in issuance growth for the second quarter due to reduced promotional activity and the one-time conversion of the Sobeys legacy program that happened in 2015, which of course would not be repeated. As we’ve stated previously, quarterly results can vary based upon the timing of promotional activity. But our target remains a full year issuance growth of mid-single-digits. AIR MILES redeem increased 6% compared to the first quarter of 2015 with our AIR MILES cash program that instant reward option driving approximately half of the increase as its liquidity…

Charles Horn

Analyst · Barclays

Thanks, Bryan. Let’s turn to slide four. Epsilon's revenue decreased 2% to $493 million and adjusted EBITDA decreased 22% to $81 million for the first quarter of 2016. Results in this segment were mix at three fourth of the business digital and technology platforms grew about 8% during the quarter while the remaining one fourth agencies and reforms with revenue declined by 23% versus the first quarter of 2015. Adjusted EBITDA increased $23 million from the first quarter of 2015, primarily due to higher payroll cost, staffing levels increased the anticipation of revenue that is yet to occur. Before we dive into the individual portion, you see that we have a new reporting format here. We felt that the old formats where we used to talk about database and data and so forth really is not reflective of the way we go to business these days. Specifically is the broad portfolio of offline, online services Epsilon delivers are packaged or bundled omni-channel solutions it just doesn’t make sense for us to give it to you in that format. So what we’ve done is we put this together, where we’re going highlight two categories that represent the underlying services and assets deployed to serve our clients. The first category digital and technology platforms, consists of businesses which is primarily derived from revenues tied to one of the many core data and to our technology platforms that Epsilon and Conversant manage. These platforms were used to house and manage data in real time to analyze the model data and to automate the usage of that data across a variety of channels whether it be through a loyalty program with the email communication or an online message delivered on mobile or desktop devices. The remainder of the business, agency media and services consists…

Edward Heffernan

Analyst · KBW

Thanks, guys. When we turn to first quarter score card and the goal of course is to have more greens and yellows and reds and right now we are tracking with 30 being green. I would say in terms of Q1, a couple of general comments; one is as Charles mentioned, this was obviously our toughest quarter; comp versus last year was very difficult and putting in a plus five top, plus five earnings was right on the money of what we wanted to do and our view into the rest of the year looks solid. So it’s good to get that behind us. Also you’ll find that it was kind of a mix bag in terms of what it got us from A to B, but at the end the plus is sort of out way the minuses and we got where we wanted to be. As we move into the second quarter and the rest of the year things are accelerating nicely. We have good line of sight into the rest of the year. From a first quarter perspective consolidated we came right in where we said in terms of guidance at about $1.7 billion top and about $384 million on earnings, that included getting hit on the FX side with about $26 million in top and about nickel on earnings from FX, which if it holds we’ll fortunately start to anniversary as we move into the back half. We talked about the toughest comp of the year is now behind us and we were pretty active in the buyback taking in a bunch of shares which we thought were pretty cheap. So overall consolidated we got where we wanted to be and we remain on track for the year in current services. Just the highlight of course…

Operator

Operator

[Operator Instructions] And our first question comes from Sanjay Sakhrani with KBW.

Sanjay Sakhrani

Analyst · KBW

I guess my first question is on the agency side of Epsilon, I guess Charles you mentioned that you’re not sure if it’s structural or not in terms of the weakness there. And maybe Ed or Charles you can talk about a little bit more I mean is that weakness specific to Epsilon or other seeing similar weakness obviously adjusting for maybe one or two large clients that have unique issues?

Edward Heffernan

Analyst · KBW

It’s a good question don’t know enough yet at this point, we do know I mean I’m going to say what happened in our business, which was across a number of our verticals CPG and Telco and Retail it was interestingly also a pull-back in Q1. It looks like it’s beginning to trickle back in as we start moving into Q2, but it’s still little bit soft. So we don’t want to call it yet, but it seem like a lot of people just stepped on the breaks in Q1. So I just don’t know what the others are seeing out there right now Sanjay, but from us it looks like Q1 people just pulled back and then as we’re looking at Q2 it looks like it’s beginning to loosen up a little bit. And so if it continues to loosen up we’re not going to need to take any action if it continues to stay soft like this we’re going to have to take some internal actions.

Sanjay Sakhrani

Analyst · KBW

And I assume you’re assuming continued softness for the rest of the year in your guidance?

Edward Heffernan

Analyst · KBW

We’re assuming for the three quarters of Epsilon Conversant that’s the tag in digital and everything else we assume they’re going to continue to be quite strong at about plus 8. And then on the agency side to your point we’re assuming in our guidance that it will be soft, but not nearly as soft as Q1.

Sanjay Sakhrani

Analyst · KBW

Got it. And then just second question, my final question, just on those two portfolios that you closed, are they are not renewing in card. Could you just talk about how that unfolded, kind of why and how tenured were those relationships?

Edward Heffernan

Analyst · KBW

Yeah, it’s a good question and we are kind of at the point now where we’ve got the business growing the files growing 25% a year, which is pretty much we don’t want to drift much higher than that, but we are also finding that the pipeline the number of opportunities that are out there as people shift their dollars to the data-driven targeted spend. Frankly there is a whole bunch of business out there and there are times in the past where we’ve had some clients who have decided not to pour all their energy and efforts into driving tender share growth and card growth, that usually comes with a change in management, other times it’s a change in strategy and normally we’ve just sort of said that’s fine we’ll go with the flow. Right now we’re dealing with how do we allocate our capital and if we want to continue to grow the business the files 20 plus percent a year, how do we maintain the type of returns that we expect. And frankly there are a couple of programs there that based upon how do we stay as the comments being made about the dollars that folks are willing to put into it in the direction of those businesses. It didn’t look like the best use of our capital. And so we’ve reallocated that capital to a couple of wins that we think are I think more down the fairway for us. So it’s a nice, I’m trying to be a polite way of saying there is going to be sometimes where the capital is better used elsewhere and this is one of those times. We’ve just never been capital constraint. But we are at the point now where the growth rate in the file is pretty much at our max level.

Sanjay Sakhrani

Analyst · KBW

And how does it affect the growth assumption for that business? Does it?

Edward Heffernan

Analyst · KBW

Doesn’t effect. No, there is no effect at all. It’s already been spoken for and I know we had some already some questions about whether it was which client it was and obviously we haven’t negotiated anything in terms of where we are going to put the file. But it’s just FYI, it’s not any client on the left coast. So that’s all I can say on that one.

Sanjay Sakhrani

Analyst · KBW

Okay, great. Thank you.

Operator

Operator

Thank you. Your next question comes from Darrin Peller with Barclays.

Darrin Peller

Analyst · Barclays

Thanks, guys. Let me just quickly follow-up on the F1 side. I mean if you can give us a little more granularity booked into the strength of the second data side there and I know Conversant in the pipeline look strong still. But I mean I guess just want to make sure that’s sustainable in terms of you’re opting here the same clients on the agency side pull back any at all on the tech side obviously the growth doesn’t show that yet. I mean then if you can give us a little more color on the levers that you have capable of pulling from a cost standpoint in Epsilon if it has to start next quarter. I guess how much room do we have, it seems [ph] like an area that you’ve tried to cut cost in the past and outsource things to India, et cetera. So I love to hear more color on how much room there is?

Edward Heffernan

Analyst · Barclays

Yeah. I mean right now what we are seeing is continuation of strong demand for the digital products at Conversant, specifically sort of the SKU level data-driven targeted display offerings. It’s very strong. In general the more core Epsilon big loyalty and customer database builds are strong and data offerings are strong. So all that heavy tech stuff demand continues to be strong, we expect that to continue for the balance of the year. On the agency side, look we need to be very careful, we don’t meet your [indiscernible], if it’s an air pocket, then great and we are back in business if it looks like it’s softer than we expect then it’s a very project intensive, people intensive business. You would have to move quickly to make sure that revenues and expenses sync up. But what we’re seeing right now is the softness in Q1 is already lessening a bit as we move into Q2. So we’re going to hold off knee jerking this thing and if in fact Q2 comes in very soft on the agency side, we’ll still make our nums for the company from a guidance perspective for us. But we’ll have to take some expenses out to make sure we make our nums for the year.

Darrin Peller

Analyst · Barclays

Maybe I just missed it, but in terms of the 5% what was your overall Epsilon outlook for the year now in terms of organic growth for all segments?

Charles Horn

Analyst · Barclays

What we talked about for Epsilon is mid-single digit plus on top and bottom. I think we’ll stay there.

Darrin Peller

Analyst · Barclays

Same, okay. Alright, thanks. Let me just shift and then I’ll turn it back to the queue. But on the private label on the card services side, I guess first on growth do you agree I mean co-branding I know is tougher now from a competitive understand point. So just revisiting the addressable market in terms of opportunities. Obviously giving your investing I think this is the first time I remember hearing you guys investing a couple of portfolios, based on better opportunities to probably go profitability elsewhere. But either way I mean I guess just revisiting the addressable market would be helpful given it seems like it’s more probably a little more focused than co-branding now. And then on that note, yield compression as a combination of things like you guys mentioned automated payments and new vintages and also co-branding. With all of those things anniversarying and co-branding potentially moving lower now as a percentage of the mix should be yield potentially rise in ‘17 or it must be stable?

Edward Heffernan

Analyst · Barclays

I think the yield will be relatively stable in ‘17 exactly to your point. As we’re burning through these compression issues and it seems to anniversary and to your point exactly a little less emphasis on the co-brand side. You won’t have that sort of large compression that you’ve seen in the last couple of years of 100 basis points or so on the yield side be significantly less than that. And that has to do again with we’re looking to optimize the portfolio, which means that at this part of the cycle you’ve got an awful lot of miles proceed when it comes to co-brands. So that isn’t quite as exciting to us at this point in the cycle. We’ve seen this play out before. So we’re looking to optimize the file continue the growth at 20 plus percent and keep the compression much more modest on a go forward basis. And based on the pipeline and what we’re signing and what you’ll see released later this year, we feel pretty good with it.

Darrin Peller

Analyst · Barclays

Alright that’s helpful guys. Thank you.

Operator

Operator

Does that complete your question?

Darrin Peller

Analyst · Barclays

Yeah.

Operator

Operator

Thank you. Your next question comes from Kevin McVeigh with Macquarie.

Kevin McVeigh

Analyst · Macquarie

Great, thanks. Hey nice job guys. In terms of Charles, the improvement in credit to 10 bps. What would drove that and how should we think about that over the course of the year still sticking with kind of the 5-5 or should we kind of expect some improvement there as well?

Charles Horn

Analyst · Macquarie

So what we gave guidance to is a 5 as a loss rate for the year.

Kevin McVeigh

Analyst · Macquarie

5 loss rate.

Charles Horn

Analyst · Macquarie

We came in a little bit better in Q1. I think you’ll see we could come in a little bit better in Q2 and Q3. It could be up a little bit in Q4 compared to original guidance. But I would say we’re right on track to hit the 5% for the year. In terms of mid-teens doing better by 10 bps in the first quarter some of its timing. But I’d say for the year we’re tracking right the 5% the loss rate that we gave as guidance.

Kevin McVeigh

Analyst · Macquarie

Got it. And then as we think about the mix of private label versus co-brand going forward, we still come in the range you talked about historically more of a shift on the private label side.

Charles Horn

Analyst · Macquarie

I’d say we’re still around 20-80, 80% private label 20% co-brand. To Ed’s point before we’re doing less co-brand that’s where the most of the competition is. So we’re focused more on private label. You know us private label were secret soft that’s where we have all the expertise. And so you’ll see more growth coming there, which long-term should benefit the yields going back to Darren’s question before.

Kevin McVeigh

Analyst · Macquarie

Awesome. Thanks I’ll get back in queue.

Operator

Operator

Thank you. Your next question comes from Bob Napoli with William Blair.

Bob Napoli

Analyst · William Blair

Thank you. Good morning. Hey Ed just and Charles are the additional buybacks in your guidance, so you bought back about $400 million, you said you’ve had $500 million and I think you expect to buyback closer to $800 million to $1 billion.

Charles Horn

Analyst · William Blair

So the second piece of our authorization is not considered Bob. So the initial $500 million was considered the second $500 million is not considered in guidance.

Bob Napoli

Analyst · William Blair

Okay, thank you. Then on the tender share improvement, the 80% for mature accounts that’s very helpful with, but are you -- is that piece being driven by increasing credit lines for those individual that are using the line and obviously since the mature accounts they I am sure they’re performing well, credit wise.

Edward Heffernan

Analyst · William Blair

Yeah. I mean, it’s -- we’re not passed enough lines. We’ve never had really an issue with an open to buy I think Charles you know better than I, but we have a $500 balance we may have an $800 line. So there is plenty of room on the open to buy and we rescore all $40 million accounts every quarter. So it’s not a credit line issue, it’s more of if I have $800 line and a $500 balance and I’m growing it normally 5% a year, how do I get it to 7% or 8% and that’s basically the whole tender share gain, which is how do I get her to make one more visit if they’re not visiting the store itself a lot of our tender share gains or I’d say the bulk of it is coming through online sales where we reach out to her and make some type of compelling offer to her and she will go online to buy it. A lot of this has to use the lingo again, she is snacking online meaning that we’re seeing a lot of incremental purchases that are relatively small in size, but they’re happening very frequently.

Bob Napoli

Analyst · William Blair

Okay, Great. Thanks. And then just last question on the agency business on the Epsilon business on the Epsilon business, is that -- I mean have you lost, is this just pull back by client, have you lost some clients are you losing share of a client to another competitor or piece? So what’s going on there, I don’t think the industry is pulled back, as much as we saw in your business in the first quarter and who are you primarily competing with today in those sectors?

Edward Heffernan

Analyst · William Blair

It’s a good question, one quarter doesn’t a trend make, so it’s still up in the AIR, in terms of what exactly, all we did see was we saw project business basically dry up in the first quarter that we accounted on and as a result the business we needed to close to make agency hit Q1 didn’t happen. Now are those projects beginning to drift back in it looks like they are slowly drifting back in. So that’s all we know at this point.

Bob Napoli

Analyst · William Blair

Who you are seeing is your -- I mean by sector, the agency versus tech, who would you point out as your two or three largest and toughest competitors?

Edward Heffernan

Analyst · William Blair

I think, it’s all over the board in terms of when it’s pure agency you could have the big Madison Avenue players involved there, you could have some of the other digital smaller agencies involved there. But for the most of part what we do is we like to link the agency as sort of the tip of the arrow to get in the door with the CMO to flow through to the big heavy duty, high visibility tech platforms that we build for them. The project based stuff on the agency side as you can tell us the stuff that can jerk around quite a bit on a quarterly basis. So that’s sort of -- but we’re seeing the big tech platforms continued to be built and it’s just these projects on the agency side that we just saw a softness in Q1. So we just don’t want to get out in front of this thing and start saying oh my gosh we’ve got long-term weakness in agency when it could very well just be one quarter phenomenon.

Charles Horn

Analyst · William Blair

So Bob, the only thing I would add is, it’s not a case where we’re losing clients, it’s not a number clients gone away she is spent. So in the first quarter we really saw less spend going back to Ed’s point where on a project basis CMOs cut their budgets with us for whatever reason.

Bob Napoli

Analyst · William Blair

Okay, thank you.

Operator

Operator

Thank you. Your next question comes from Andrew Jeffrey and he is with SunTrust.

Andrew W. Jeffrey

Analyst · SunTrust

Hi, good morning guys. Thanks for taking the question. Ed, I guess I want to ask a big picture strategic question with regard to Epsilon is there as you think about agency irrespective sort of the quarterly volatility in that business is there still the same sort of competitive strategic rationale for having agency as part of Epsilon as you might have thought there was five years ago? Has your thinking changed on that at all?

Edward Heffernan

Analyst · SunTrust

No I think it’s absolutely critical that we have that skill set because that’s the skill set that can get in the door have the conversation with the CMO and that will then lead to the pull through to the big client database where it’s the big Loyalty platform builds the big CRM business at Conversant. So, no I think the skill set there is critical in order to pull through for the other parts of Epsilon it’s almost like if even though it’s a bit soft this quarter my view is if you take it away, what you’re going to wind up is you’re going to cut the head off the rest of the big tech pull-throughs at the rest of Epsilon and the whole thing will eventually slowdown.

Andrew W. Jeffrey

Analyst · SunTrust

Okay. And is there with regard to again agencies there are customer concentration issue you think within that business is that part of the reason we see the volatility is there anything you could about it if there is?

Charles Horn

Analyst · SunTrust

It is part of it Andrew if you look our biggest clients in Epsilon are all on the agency side of the business. So when they pull back on any project or maybe not supporting us with a particular offering they can move the needle quickly and be in project based they can do volatility in for a quarter quite a bit for the year you can pretty well estimate what they’re going to do. But they can basically open up it fast sort of close it quite quickly based upon what they’re wanting to do with the marketing spend. And so what we saw in Q1 was they basically closed this ticket we think that they will open it up as the year progresses. So we’re not sending alarm bells, but it is big companies, big budgets and they can flux it quite quickly.

Andrew W. Jeffrey

Analyst · SunTrust

Okay. And then quickly with regard to your outlook for what maybe a loss rate plateau in ‘18 and beyond, can you dig a little bit into the rationale of the thought process that gives you confidence that we might do something that’s pretty unprecedented historically in terms of stable charge-offs?

Edward Heffernan

Analyst · SunTrust

Yeah I mean if you look at it it’s a great question, the fact that as we talked about the bulk of our growth the 10% in the quarter growth that we’re seeing is really coming from accounts that are very mature have been well seasoned, well passed the peak charge-off cycle we are normalizing the loss rate. I think maybe two more stats might be helpful, which is look we thought before the great recession our normalized loss rate was 6.5% we’re seeing it’s 5.5% now. Why is that why are we comfortable that that’s our long-term run rate and that’s what we’re normalizing towards probably a couple of interesting stats there one is, with the new mix of co-brand which carries a higher scoring customer as well as some of the higher end type retailers that have joined us we’re attracting cardholders that tend to skew a little bit higher on the credit spectrum. So for example if you were to compare all of our active accounts today versus 2007 the scores today on average are higher than they were in 2007 even with some of -- a lot of the accounts we’ve added recently. So from an active account basis the average score is higher. Also if you look at it from a balance perspective the average score for balance today is higher than it was in 2007. And so you put those two together and that’s how you get to we’re not going to normalize out at 6.5% we’re going to normalize out at 5.5%, but look it’s not like we’re trying to keep it lower. The fact is you give up some yields by not being at a higher loss rate. So I’m not sure it’s a strategy of ours to keep it at 5.5% it’s just the way the file is playing out right now.

Andrew W. Jeffrey

Analyst · SunTrust

Okay, appreciate it. Thank you.

Operator

Operator

Thank you. And your next question comes from Ashish Sabadra with Deutsche Bank.

Ashish Sabadra

Analyst · Deutsche Bank

Thanks. Just a quick follow-up on the agency weakness here. So the agency has both conversant as well as core Epsilon. I just wondering if the 23% decline that you saw that was consistent across both of those segments. And then Charles, you mentioned that there is intra-quarter volatility there depending on the projects. Is there something you can do strategically going forward to lower that volatility or is it just that as tech continues to grow faster it will be bigger portion of the revenues. I was just wondering how should we think about the volatility coming down in the agency. Because it has been volatile over the last several quarters now.

Charles Horn

Analyst · Deutsche Bank

You’re right Ashish we’re going to have to grow the technology piece of the business quicker that’s just frankly where it’s going to be agency in a good year is going to grow 3%, technology in a good year is going to grow 10 plus. So from a mix standpoint you’ll basically take some of the volatility away from it. If you look at the breakdown it was weakness in both categories. We saw weakness in traditional agency for Epsilon where we saw weakness across many verticals. I couldn’t pinpoint anyone client because it was broad based. On the Conversant side, on the traditional display, we’ve definitely seen fewer people trying to use our private exchange. You’ve got the big agencies trying to push the programmatic buying through their own and trading platforms. So regardless of the quality of the impressions we can provide, they’re trying to stuff it through their own system and we just saw a general pull back there. So that was a little bit unexpected. So I’d say it was both sides of it. We do think we’ll get some stability as the year goes on, but there is really going back to Ed’s point out not any particular we can point to aside from it just seem like there was soft spend in Q1.

Ashish Sabadra

Analyst · Deutsche Bank

Okay. Just quickly on the margins for the Epsilon business, you highlighted couple of reasons for the margins being lower. But how should we think about margins going forward? Technically if agency pertains to be a lower margin, tech was a higher margin business and as tech is growing faster, you would expect the margins to grow up going forward. So just wanted to better understand how should we think about the dynamics for Epsilon margins over the next several quarters, but also the longer term?

Charles Horn

Analyst · Deutsche Bank

So the way you look at it is basically you’re right. Agency will grow slower it’s the lower EBITDA margin, your technology will grow quicker is the highest EBITDA margin. So it’s from a pure mix standpoint, you should get some EBITDA margin expansion this year and in the future. Clearly, we’ll have to look at the agency and play through it this is the short-term hiccup or air pocket as I said before. Or is a case where we have to structurally cut back on cost to get our margins back where they need to be. That’s a little bit unknown at this point. But long-term I would expect the margins to expand slightly based on mix.

Ashish Sabadra

Analyst · Deutsche Bank

Okay, that’s really helpful. And one final question on the grocery compression. So the late fees have been weighing on or the lower late fees have been weighing on which is actually better because it helps you or it reflective of a better consumer environment. But just how should we think about that compression? Like how much visibility or how much confidence that you have that comes off in the second half and going into ‘17? Thanks.

Edward Heffernan

Analyst · Deutsche Bank

Yeah we have very good visibility into this as we go into the second half. A large chunk of it probably half of it relates to what I called consumer friendly programs, which I probably should fund. It basically as we look at all of our practices and basically said how do we continue to see the premium provider in the marketplace, the most customer friendly provider in the marketplace as we continue to ramp up. And so there is a bunch of things that we put in place as we went into the back half of last year. So for example, it doesn’t seem like a lot, but it does move the needle in terms of if someone gets paid on the 15th of each month, but their ability to do on the 13th. Well that doesn’t work out all that well sometime. So what we’ve done is we’ve given everyone the right to move their due date to later on in the month if they wanted to. And that again it’s doesn’t seem like much, but it actually does affect the late fees and -- but at the same time it also helps our OpEx as you see with the leverage, because we have much lower talk time of people calling up saying hey, I need a couple of more days. So you have that you have people who are calling in where they used to be a fee. If you are paying by the phone we decided that wasn’t best practices, we took that out as well. And so we just took a number of things out of system that’s frankly caused more grief than they added. We got a lot of it back in lower OpEx in terms of talk time and everything else and we have a much happier client in customer base. And so I think that’s sort of what it is, none of it was dictated by any regulatory authority. It was something we proactively went out just did and we think taking the hit now for it and seeing in anniversary in the back half is probably the best thing to do and hopefully that will pay dividends down the line.

Ashish Sabadra

Analyst · Deutsche Bank

Thanks Ed.

Edward Heffernan

Analyst · Deutsche Bank

One more.

Steve Calk

Analyst · Deutsche Bank

Okay.

Operator

Operator

Thank you. And your final question comes from David Scharf with JMP Securities.

David M. Scharf

Analyst · JMP Securities

Good morning. Thanks for taking the questions. I’ll apologize in advance because it’s sort of a repeat of some that have been asked, but I just want a clarification. On the agency side can give us a sense for how much of the business for agency is so called project based versus I guess worth that you would deem to be well not an annuity pretty reliable and recurring. Obviously it’s all based on CMO budgets. But is the vast majority of the business things that you would deem to be quarter-by-quarter project base whether is it necessarily great visibility?

Charles Horn

Analyst · JMP Securities

Definitely on the Epsilon side of it that’s the case where it’s you got one or two year contracts, but it’s project to project on the conversant side it’s not going to be a more volume driven because it’s basically side display. Basically you’ve got a lot of unpredictability when you get to agency you can have a longer term contract, but it reflects based on volume, predicting what it’s going to be on a quarterly to quarter basis is just a difficult thing to do David.

David M. Scharf

Analyst · JMP Securities

Got it. And when we think about the cost structure and obviously the agency business has always had the least amount of operating leverage given it’s people intensive. But you’ve talked about in the disclosure that agency is roughly maybe a quarter of the Epsilon segment the traditional Aspen business plus Conversant. But from the standpoint of the percentage of fixed cost, how should we think about it?

Charles Horn

Analyst · JMP Securities

I would say your premise is right, David. It is a higher fixed cost business, it’s more of a people driven business. So variability is pretty low, for the reason why you saw that our EBITDA was down quite a bit in the quarter was because the revenue was down on agency and it doesn’t flex very much. So you are right I don’t have an exact percentage, but you can assume it is our highest fixed cost business would be within agency. So if we see it’s a structural issue in the market then we’ll have to go through and address the fixed cost and we can do so pretty quickly if we need to.

David M. Scharf

Analyst · JMP Securities

Okay. And as we think about the description of a lessening degree of revenue decline in Q2. I mean 23% is a big number, I mean should we be thinking 15% to 20% down or more closer to 10%, just trying to get a little bit of context.

Charles Horn

Analyst · JMP Securities

Yeah I don’t think we are in a position to really say that at this point as to what it’s going to be. We do feel good, it’s going to get better we had a difficult comp in Q1. So we know it’s going to be less in Q2. But at the stage it would be very difficult for me to quantify it Q2, Q3, Q4 as you know David we look at our guidance in total, not in any single piece. So just like in the first quarter we had over performance in some areas and weakness in other. We would look for the year to be the same way. So it’s very difficult for me to quantify that for you by quarter David.

David M. Scharf

Analyst · JMP Securities

Got it. And as you referenced a little bit of loosening in Q2, maybe some of the project based expected or hope for backlog is starting to materialize again. Are those coming specifically from those larger clients that may have pulled back unexpectedly or these new wins new contracts?

Charles Horn

Analyst · JMP Securities

I’d say it’s little bit of both. You do have some new wins coming through and we’ll look to focus on that during the course of the year and I do think you are going to see budgets open up a little bit with us as the years progresses as well. As I said before we think it was a little bit of nature of reaction with CMOs in Q1. I know I was told over and over we’re heading into recession quite quickly in the U.S. So I think many people listening to the rhetoric and I think it’s on project based, discretionary based marketing, I think it pulled back a little bit in Q1.

David M. Scharf

Analyst · JMP Securities

Got it. And then just lastly on the card side, it sounded like some pretty guarded or crafted language regarding the two programs that will be renewed, but is it fair to say I mean should we think of that as two retailer partners that perhaps are not willing to commit as much marketing push behind the product as before basically deemphasizing the store card is one of their marketing tools.

Charles Horn

Analyst · JMP Securities

Yes.

David M. Scharf

Analyst · JMP Securities

Got it, okay. Thanks very much, guys.

Steve Calk

Analyst · JMP Securities

Okay. All right everyone, thank you, we will see you next quarter.

Operator

Operator

Ladies and gentlemen, thank you for joining today’s conference and thank you for your participation. That does conclude the conference. You may now disconnect.