Good afternoon, ladies and gentlemen, and welcome to the Allbirds Third Quarter 2020 Conference Call. [Operator Instructions]. Now I'd like to turn the call over to Katina Metzidakis, VP of Investor Relations and Business Development at Allbirds.

Good afternoon, everyone, and thank you for joining us. With me on the call today are Joe Zwillinger and Tim Brown, Allbirds' co-Founders And co-CEOs, and Mike Bufano, Allbirds' Chief Financial Officer. Before we start, I'd like to remind you that we will make certain statements today that are forward-looking within the meaning of the federal securities laws, including statements about our financial outlook, 2022 and medium-term guidance target, impacts to duration of external headwinds, our simplification initiatives and other matters referenced in our earnings release issued today. These forward-looking statements involve a number of risks and uncertainties that could cause actual results to differ materially. Please also note that these forward-looking statements reflect our opinions only as of the date of this call, and we undertake no obligation to revise any statements to reflect changes that occur after this call. Please refer to the SEC filings, including our quarterly report on Form 10-Q for the quarter ended September 30, 2022, for a more detailed description of the risk factors that may affect our results. Also during the call, we will discuss non-GAAP financial measures that adjust our GAAP results to eliminate the impact of certain items. These non-GAAP items should be used in addition to and not as a substitute for any GAAP results. Unless otherwise noted, we will be speaking to adjusted net revenue, which is a non-GAAP financial measure when referring to net revenue during today's call. During today's call, we will also be referring to our active customers. Active customers are defined as the total number of unique customers who have made at least 1 purchase in the preceding 12-month period, measured from the last date of such period. You will find additional information regarding these non-GAAP financial measures and a reconciliation of these non-GAAP measures to their most directly comparable GAAP measures to the extent reasonably available in today's earnings release. Now I'll turn the call over to Joey to begin the formal remarks.

Thank you, Katina, and good afternoon, everyone. I'd like to start us off today by taking a moment to commemorate the 1-year anniversary of our IPO, which is a critical step in building Allbirds into a defining global brand for this century. And what a year it's been. Despite the external headwinds and uncertainty, it's been a year full of wins, including cutting-edge materials innovation, a deep pipeline of new style introductions, the addition of our new third-party channel and the launch of our rerun program to enable a circular economy for our products. And through it all, we remain on track to deliver on all commitments from our sustainability principles and objectives framework that we outlined in our S-1 and we continue to lead the conversation on sustainability in the footwear and apparel industry. I could not be more proud of what our brand stands for, the incredibly passionate team and culture we've built and our fiercely loyal customer base. Needless to say, Tim and I remain tremendously optimistic about the future of Allbirds. Before digging into the quarter, I want to provide a bit of context on the consumer environment as I see it. Back in Q2, thanks to our direct relationship with our customers and sophisticated data platform, we believe we were early to identify changes in demand signals. Our diagnosis of the market is playing out as we expected, and we entered the third quarter prepared for the demand environment. Thanks to these insights, coupled with some great work from our team, I am proud to report that we exceeded our Q3 net revenue and adjusted EBITDA guidance target while taking market share and delivering on our sustainability goals. Since we last spoke, we are seeing increased choppiness in the external environment, in addition to worsening…

Thanks, Joey, and good afternoon, everyone. As we look at what's happening in the world, never has it felt more important to emphasize our sustainability goals. We recently published our 2021 sustainability report and I'm proud to highlight that while growing our revenue by 27% in 2021, we actually reduced our average product carbon footprint by 12%. . Our teams are energized by our goal to cut our already low for product carbon footprint in half by 2025 and drive it to near 0 by 2030. In support of this long-term plan, we are proud to have made groundbreaking tangible progress and set a new industry standard for others to follow. We've done this by focusing on 3 key periods: regenerative agriculture, renewable materials and responsible energies, which have helped make 2021 a banner year towards meeting our brand promise for consumers. In regenerative agriculture, we partnered with Supplier New Zealand Marina and other brands to pave the way the regenerative walk in New Zealand through the ZQ Rx framework. To date, nearly 500 growers have signed up, representing 15% of New Zealand's farmland, committing to work with nature to continuously improve human, animal and environmental outcomes. In renewable materials, we introduced our [indiscernible], reducing its carbon footprint by 5% by introducing a midsole that was 21% lighter and removing unnecessary components. And on renewable energy, in 2021, we procured 100% of our energy from renewable sources to meet our electricities at manufacturers in the U.S. and Vietnam. And across the globe, our manufacturing partners work to install on-site solar at their facilities. In addition, we increased our share of ocean shipping, which has a significantly lower carbon footprint than shipping by year, from 80% in 2020 to 84% in 2021 to over 9% this quarter. In addition to carrying…

Thanks, Tim, and good afternoon, everyone. I'd like to start by adding my thanks to our teams for focusing on controlling what we can control. Their execution led to a solid financial outcome in the quarter. Adjusted net revenue increased 15% to $72 million, 19% when excluding the impact of FX. Let me break down the growth drivers. Starting with geographies, we saw balanced growth with the U.S. up 17% and international up 11%, 26% when adjusted for FX. . Looking at channels, third-party was a significant growth driver and represented a mid-single-digit percent of revenue mix. We continue to expect third party to be an EBITDA-accretive growth driver in 2023. Looking at revenue growth through our customer lens, and our direct business, orders increased 16% and average order value was up 2%. I'd like to go deeper and provide some granularity on active customers, which we view as a good indication of the health of our brand and business. In Q3, active customers increased 12% on a year-over-year basis, roughly in line with the trend we saw in Q1 and Q2. In addition to strong growth in active customers, we have seen steady increases in spend per customer. We saw gains across active customers in both digital and retail. As you'd expect with more stores in 2022, retail was the bigger driver. As Joey noted, our stores build brand awareness, efficiently acquire new customers, increased repeat rates of existing customers and drive omnichannel customer LTV. We view our consistent growth in active customers as a strong indicator of brand health and an important proof point that our growth pillars are helping us build a durable business for the medium and long term. Moving on to adjusted gross margin. Q3 came in consistent with expectations at 47.6%. Business segment mix…

[Operator Instructions]. Our first question comes from Mark Altschwager with Baird.

This is Amy on for Mark tonight. We've seen you take the footwear assortment in a few different directions this year with the flyer launch earlier in the performance owning category, not the paces a new lifestyle shoe. Where are you focusing on now in the product development pipeline? Should we expect to see more internal on the lifestyle side around the performance side?

Yes. Thank you for the question. We'll continue to stay laser-focused on the idea of supernatural comfort across all the products that we're making. The majority of our product focus and innovation focus remains on the lifestyle space. We're really excited and pleased with the launch of the pace, our most recent Quarto style franchise, that is performed well and also introduces a new natural material platform and plant letter that we feel really excited about. We still remain in the early days of our journey into performance. the DASH or our original franchise is at the core of that offering and the trust continues to perform really, really well for us as an entry-level running product. The Flyer pushed that even further with the new material technology in Swift form, again, that we feel really good about. And overall, the performance -- there's about 1/4 of the business, and we'll continue to build that and build credibility with that over time and expand the use case. We continue to think that there's a great white space in the category for natural materials and for the consumer trend around our sustainability purpose. So lots more to come, and we're really, really excited about the product road map looking forward to in '23

Great. And then switching gears, can you talk a little bit more about how you're thinking about your own promotional activity? We noticed the file 15% off on this side is a bit different than your past promotional strategy? Are you seeing customers react to increased promotional cadence? Or is this just coming ahead of what you expect to happen.

Yes, I think we -- thanks, this is Joe. We've really signaled this early on that we anticipated a very significant increase in the overall environment promotion. And I think if you look around the industry, it's certainly stand out that way. So -- and we're feeling it, and Mike alluded to the fact that we're expecting perhaps even a slight uptick in the promotional activity will do as a result of meeting the moment and making sure we're competitive for the consumer in this super promotional environment. So we're elevating that to a certain degree. That said, I'll reiterate, we feel really good about the balance that we're making in terms of meeting the consumer where they are for the moment, meeting the industry and still being best-in-class in terms of the premium nature of how we're approaching discounts and promotions. So feeling generally pretty good about that, and it's all on track with what we kind of signaled to you all at the last quarterly call.

The next question comes from Lorraine Hutchinson with Bank of America. .

You spoke last quarter about your simplification program setting you up for significant adjusted EBITDA improvement in 2023, as we getting closer to '23, can you provide some numbers of bardrails around your goals or targets for EBITDA .

Yes. Lorraine, it's Mike. We'll get into that more on the next call after Q4 in part, just really thinking to the fact that it's a pretty volatile demand environment right now. So when we look at it, we think we're making material improvements, especially on the gross margin side, we iterated the $13 million to $15 million of structural SG&A savings that are coming on that as well on the corporate side. still in the world of the middle, the P&L and the things that we can have the most direct control over, we feel like we're making really good progress there. The 1 other factor that will play into that for us as well when we look at 2023 EBITDA is the fact that we do be the third-party channel add EBITDA accretive. So once we have a better handle around exactly how much we're going to expect out of that channel and how much we can potentially expand it in '23. That will also play into it as well. So we look forward to talking a little bit more about that when we get into more detail on '23 and the next call. .

And then maybe as a follow-up. I'll just ask for some details around the comments you made on improving marketing efficiency further. Do you want to start on that, Joey? .

Sure. Yes. So I think what we're really referring to is the continued path towards getting leverage on marketing. And part of that, of course, comes from channel shift and while we still have our brick-and-mortar fleet in its infant in terms of, as we mentioned, about half of it still in the ramp-up phase before hitting revenue and overall target maturity on profitability. So it's a little bit of that mix shift. And then it's also just being really balanced through the funnel and making sure we're optimizing our -- both our creative and our media mix and as we've said before, we've done a really nice job as a team to navigate through a whole bunch of IDFA challenges that we were well ahead of and we're able to continue to drive good leverage throughout the P&L on marketing despite the fact that we continue to invest in the brands.

Our next question comes from Bob Drbul with Guggenheim Securities.

Just a couple of questions. On the store fleet, can you talk a little more around some of your older stores, more established stores, or more mature stores if that's the right word to use, mature stores. But just in terms of what you're seeing there in terms of volume and/or markets? And then on the brand itself, have you guys done any more recent evaluations on sort of aided awareness, unaided awareness, progress that you think you're making with the brand? That would be helpful.

Bob, I'll start on the stores. Joey alluded to, it's a tough environment out there overall in retail, as you well know. So the pre-'19 stores are not all the way back up to the same level of traffic they were Corvid. But we feel pretty good overall about how those stores are performing right now, and they're certainly serving the role that we talked about, which is they really help us drive brand awareness. They drive LTV for our omnichannel customer deliver sort of the best customer experience that we can offer kind of going forward. So that's how we're viewing it on the retail side. Tim or Joe, do you want to jump in on the brand question.

Yes, I'll just really quick, Bob, on that. It's not a metric that I'd say is reliable quarter-to-quarter in general, which is why we don't really share it all the time. But I can tell you that directionally, we're making great progress, and it continues on a trend line basis to increase. And when we look at specific cities where we have retail stores, that really helps drive it a lot. So when we focus on certain concentrations of our target consumers in certain cities. And we infill that region with stores, it does a really nice job for us. . And of course, too much -- too early to tell on the third-party actual quantitative impact of that, but being in 100 doors kind of a drop in the bucket in the market that we play in. But obviously, you'd expect, as we've outlined in the strategy of why we're doing this to really significantly uptick on aided awareness there.

Our next question comes from Edward Yruma with Piper Sandler.

I guess, first, you've expanded the SKU count pretty materially, and it sounds like you're going to continue to innovate. How do you think about editing SKUs, making sure the right assortment, given that I think historically, your variation was largely color driven? And then as a follow-up, on the 5%, I think it was incremental growth from wholesale, how should we think about the gross margin impact, understanding that it is EBITDA positive and if wholesale continues to grow, how we should be thinking about that medium-term model implication.

Thanks for the questions. I'll jump on the first 1 and then pass it over to Mike on the second one. So as you noted, as we increase the SKU count, there's an inevitability that we need to be a little bit more seasonal with some of those offerings to deliver a balance of freshness to the consumer being seasonally relevant and then also managing inventory very prudently. It's going to drive some promotional activity and markdowns for us. Markdowns is a better way to put that. So that is the normal cycle that we expect to continue to deliver, and that's all within kind of that premium brand positioning that we expect to navigate our markdown site discounts and to a certain extent in our physical retail stores. So we're managing that carefully, and we're also trying to be very smart about how we keep the overall marketplace very clean when we interact with third parties in this which is why we're taking kind of that marquee strategic account approach to building the third-party marketplace for us because we really want to maintain as much control over price and how we show up to the consumer across channel as effectively as we can.

I'll take your second part of the question there, and on third parties. Just a couple of things there. First, Remember, because we're starting these relationships new with some of these retail partners in Q3 and Q4, there's a little bit of load in, right, into the stores, into the sales there. That's part of why we called that out as a bit unique for the quarter. In terms of the gross margin impact, it wasn't 1 of the biggest drivers on a year-over-year basis, it was a little bit of the stuff that we laid out in the call were the things that we felt really like moved gross margin on land this environment, we feel pretty good about where gross margin landed for the quarter, especially very much in line of our expectations coming into the quarter. Your question on the model implications in the medium term, again, much like my response earlier, I think that's something we'll take on a little bit when we get into the Q4 call, we have a better sense on the ultimate size of the third-party business in 2023. And we can lay that out. And I just ground again, we've talked about our gross margin objective and our gross margin target. That's been focused on the direct business. So third party, we would probably break out a little bit differently over time due to visibility on to both.

Our next question comes from Matthew Boss with JPMorgan. .

So Joey, could you speak to any changes in consumer demand that you saw by region as the third quarter progressed? And on the projection for flat revenues at the midpoint for the fourth quarter, could you speak to the choppier trends that you cited? Maybe elaborate on the opportunity for improvement in the back half of the quarter?

That could continue through the holidays. So that's reasonably consistent with what we said with 1 of the notable bright spots coming in the U.K., as we mentioned earlier in the call. China was a different story, and that was really underpinned by rolling COVID lockdowns that seemed to persist the longest than anywhere in the world. We've seen that lighten up already. Early indications there show some green shoots in terms of the consumer reaction on their big festival on Double-11. So good start to that have been fully eclipsed yet. So it's a little early to call there. And then in the U.S., I think as we said earlier in that call -- in the last call, we were starting to see some pullback on consumer demand, which is probably addressed our outlook for the year. And I would say that has largely continued into this period. Our expectation, if you look at kind of the 2-year stack that it's reasonably consistent. But right now, if you look at where the consumer is at, I think when you look at the situation in the industry last year with a lot of companies reporting that they couldn't get the supply into the mix that they were looking for versus this year where there's a lot of inventory outstanding, things are going to look a little bit different in the trends. And so we are expecting that consumers are going to be a little bit more backloaded than they were last year in their spending and are lining up all of our marketing and product flow to meet that moment. And then on your question on the medium-term targets, Matt, if you look at the business this year, excluding the impact of effect, to the upper end of the range 17% really just a below the 20%, the lower end of the medium-term target range, which given in inflation, a war, COVID lockdowns in our second biggest fast-drying country. We feel pretty good about the revenue outcome we're driving towards in '22, and we'll talk a little bit more about '23, like I said earlier on the next call and some of the drivers we have in place to move the business forward.

Our next question comes from Ashley Helgans with Jefferies.

It's Blake on for Ashley. Just wanted to ask a little bit more on the U.S. consumer expectation in Q4. I know you said you've seen some slowdown there. I believe you also said you expect some improvement versus the quarter-to-date based on holiday strategy. Just wanted to make sure I heard that correctly. And kind of what gives you more confidence in the holiday period. And if you could just give a little bit more color on the consumer expectations there for the U.S. in Q4.

Yes, Blake. Happy to do it. So in terms of how the reason we have the confidence for the balance of the quarter, really, again, to reiterate, this is the best holiday marketing calendar, best execution actually of our creative the holiday by far, I think a few folks on this call actually sent us 1 e-mail that launched last week and the way the execution has kind of shown up in people's inboxes and driving activity. And that's back with a really strong product pipeline as well right now during the holiday season. And then in addition, like Joe and I have both referenced and we know we have to meet consumers where they are, be a little bit more promotional right now for a brand that historically haven't done a lot of that. We typically see a nice response from customers when we do that. So that's why we have confidence in getting there. In terms of adding more on what we're seeing in the U.S. consumer, again, Joe and I have covered it a little bit in the call. Our sense of it is the recession here are really hanging over folks right now. The inflation impact is real. The fluctuations in gas prices are real for people right now. And our read of it is people are waiting until a little bit closer to the holiday, things get a little bit more promotional. They're buying a little closer to need or last year, there's a lot of pent-up demand, a lot of pent-up personal balance sheets. And that's why we really feel like it was important for us to put our best foot forward with everything we're doing on the marketing product and promotional side through the holiday.

That makes a lot of sense. And then I wanted to ask on the store strategy. It sounds like that's still making great progress, adding more stores I know you mentioned that you haven't seen some of those older stores make a full traffic recovery. Just wanted to touch base there because obviously, e-comm has grown so much and now you're shifting into wholesale -- so really, how big is the deal is it if you don't get that full traffic recovery? Do you feel like maybe there is some leeway there given the growth in wholesale and direct to consumer?

Yes. I think Joe and I pack team this 1 is I think there's kind of a number side of that and the strategy side of that a little bit, so I'll take a little bit of the number. To your question on getting back to the pre-COVID levels and how important is that? I mean those stores are best-in-class productivity like pre-COVID. I mean the kind of like per square foot print activity anybody would want. So of course, we'd love to get back to those levels, and that would be fantastic if we get there. But again, we feel pretty good overall about the role the stores are playing and even to those stores that were pre-'19. Where at the sales levels they are now are very strong sales and profitability levels pretty good about that part of it. Joe, do you maybe want to comment a little bit more on the part of the question around how we think about this mix of digital, owned retail and third-party coming together.

Yes. I think all of this needs to be thought of as a system. And it's our -- we're building a very smart marketplace with distribution to fuel what is increasingly a fantastic product engine to deliver products that customers are going to really want. So as we add incremental doors in our third party as an example, we really do expect that to drive great awareness for the brand. They may transact with that retailer. They may also just learn about the brand and come back to our direct channel. But we expect, even if they're buying in our retail partners 4 walls, that is going to translate to great what we would consider new customer acquisition inside of our direct channel. And that's going to buoy not just our digital but also our physical doors. So all of this is how we expect this to work going forward. And that's fairly similar with how we think about our physical stores and their interaction with our digital channel and our own direct channel. So all of this really needs to work hand in glove. And so far, so good, and that's why we're taking a methodical approach to building the marketplace as we have.

Our next question comes from Alex Gratton with Morgan Stanley. .

Great. I just wanted to talk about that end-of-life inventory that you're adjusting numbers for. Is the majority of that apparel? Or is there any other part of the composition that we should be aware of? And then I was just wondering, do you still have more access to clear there and when you expect to kind of be done with clearing that?

Alex. Yes, the majority of it, overall majority is apparel. Of the $127 million we have on the balance sheet right now, about $5 million of added stuff that we're still clearing through First time we've done something like this. We're pleased with the progress the team has made so far. I don't know if I can give you an exact end date, whether that all happened in Q4, some might bleed in Q1, maybe in Q2 next year. It's an interesting marketplace out there to be doing this in. But we're really making good progress on that and happy with what we've seen thus far. .

Great. Okay. That's super helpful. Maybe 1 quick follow-up is just it's encouraging to hear that you guys are expanding your wholesale partnerships. I was just wondering if you could give us some color kind of on how you select those partners and what you're looking for as you assess which ones are the right ones to enter.

Yes. I mean thanks for the question. We do believe that taking a pretty concentrated approach with very good partners on the premium end of retail distribution for our category is the right move, particularly as we start here. And we've really chosen 1 marquee partner in, I would call it, 4, maybe 5 different channels. we're trying to show up in a very premium way with a brand expression that is unique and we think resonant with that consumer. And we're also trying to keep it narrow enough on the number of partners that we take on that we can really differentiate with our assortment across those having still a reasonably lean assortment relative to the rest of our industry and some of our competitors. We think that's a pretty important and smart approach to concentrate that. So a couple of key partners focused on a great brand expression, focus on driving great sell-through and great margins for our partners, and then allow that sell-through to indicate strong sell- in the future season. So that's the kind of -- that's the build that we're taking, and we're certainly happy to update a little bit more as we round Q4 and get into next year conversation.

[Operator Instructions]. Our next question comes from Dylan Carden with William Blair.

Just curious, I think some of the focus here on stores has to do the fact you've come sort of a long way quickly. And if you're not kind of seeing that volume return from prepayment levels and you're pulling forward some openings this year. I guess, what guardrails do you kind of have in place? And is the cadence that you've seen this year, something that you expect to kind of carry into next year. if the environment remains choppy and particularly with wholesale expanding your reach and awareness, does that change some of the calculations you're making around kind of the extent of the retail expansion?

Yes. Thanks for the question. So as we mentioned, half are still in the ramp-up phase. So obviously, not fully clear on how quickly those get the revenue maturity, and we've noted that given the depressed traffic that we're seeing across the industry, it's just still a little bit of uncertainty there. So we certainly are -- and again, we're not going to give anything super specific in terms of guidance for next year now. But what we can say is and alluded to in earlier part of the call, we are taking not just into account top line, but we're really focused on the profitability of the channel to drive the right mix. And we're thinking about capital efficiency in an era of of greater uncertainty with where the consumer is at. All of this channel mix is going to be something t. Hat we are we're taking into important consideration. And maybe I'll just end in saying, pre-COVID levels, I will say, were very exceptional for the industry. They were kind of at levels that, frankly, were tough for us to even handle inside of the store footprint that we had. So that's just 1 thing to consider when thinking about pre-COVID versus today, particularly when we have infill in some of those markets with other stores that take a little bit of the heat off some of those original ones. So it's just another thing to keep in mind as we think about apples-to-apples, given the nascency of the overall fleet.

Fair enough. And I guess it's a related question. The marketing leverage you saw was nice in the quarter. Is that a sales mix predominantly? Or is there anything else to add there as far as how sustainable that is?

Yes. It's mostly sales mix and a little bit the efficiency on the digital side, Alan. So there's nothing really else notable there.

I am showing no further questions at this time. I'd now like to turn it back to Joey for closing remarks.

Guys, thanks very much for tuning in. We're proud of the team's efforts, given how choppy the environment has been. And I just want to say thank you to all the soft here at Allbirds. Thank you all for tuning in, and we look forward to giving you another update at the end of the year. .

Thank you for your participation in today's conference. This concludes the program. You may now disconnect.