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BJ's Restaurants, Inc. (BJRI)

Q2 2012 Earnings Call· Thu, Jul 26, 2012

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Transcript

Operator

Operator

Good afternoon, ladies and gentlemen and thank you for standing by. Welcome to the BJ's Restaurants, Inc. Second Quarter 2012 Results Conference Call. [Operator Instructions]. I'd now like to pass the call to Jerry Deitchle, Chairman and Chief Executive Officer. Please go ahead.

Gerald Deitchle

Analyst · Robert W. Baird

Okay. Thanks, operator, and hello, everybody. I'm Jerry Deitchle with BJ's Restaurants, and welcome to our second quarter 2012 investor conference call, which we are also broadcasting live over the Internet. After the market closed today, we released our financial results for our second quarter of fiscal 2012 that ended on Tuesday, July 3, 2012. You can view the full text of our earnings release on our website at www.bjsrestaurants.com. Joining me on our call today, in the order of their prepared remarks, are: Greg Lynds, our Executive VP and Chief Development Officer; Wayne Jones, our Executive VP and Chief Restaurant Operations Officer; and Greg Levin, our Executive VP and Chief Financial Officer. We'll begin with our prepared remarks after Dianne Scott, our Director of Corporate Relations, provides our standard cautionary disclosure with respect to forward-looking statements. Dianne, go ahead, please.

Dianne Scott

Analyst

Thank you, Jerry. Our comments on the conference call today will contain forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Forward-looking statements involve known and unknown risks, uncertainties and other factors that may cause the actual results, performance or achievements of the company to be materially different from any future results, performance or achievements expressed or implied by forward-looking statements. Investors are cautioned that forward-looking statements are not guarantees of future performance and that undue reliance should not be placed on such statements. Our forward-looking statements speak only as of today's date, July 26, 2012. We undertake no obligation to publicly update or revise any forward-looking statements or to make any other forward-looking statements, whether as a result of new information, future events or otherwise unless required to do so by the securities laws. Investors are referred to the full discussion of risks and uncertainties associated with forward-looking statements contained in the company's filings with the Securities and Exchange Commission.

Gerald Deitchle

Analyst · Robert W. Baird

Thanks, Dianne. As we noted in our press release today, our leadership team here at BJ's was very pleased to deliver another solid financial performance for the second quarter of 2012, particularly when considering the continuing weakness of the economy and the relatively weak sentiment of the consumer. I'm going to start off today by commenting on our key performance metrics for the second quarter just ended compared to the same quarter last year. And then after that, Greg, Wayne and Greg will provide some more detail and color in our performance in their respective areas of responsibility. First, our total revenues for the second quarter were up a strong 18% to $180.7 million. We have 2 primary revenue growth drivers at BJ's. First and foremost, our most significant revenue driver is the continued successful execution of our new restaurant expansion program, which contributed 78% of our total revenue growth in the second quarter. The continued successful execution of our new restaurant expansion program at the right pace and with solid quality, predictability and leverage, drove an approximate 14% increase in our productive capacity during the quarter as measured in total restaurant operating weeks. We opened 5 new restaurants during the quarter compared to just 3 openings during the same quarter last year, and that's a solid testament to the strength and depth of our new restaurant development and opening teams. Additionally, our average sales per restaurant operating week also increased almost 4% during the quarter and reflects not only the solid weekly sales volumes from our 20 new restaurants that are not yet in our comparable restaurant base, but it also reflects the increased sales on our base of 102 comparable restaurants. Once again, our new restaurant expansion program continues to be high-quality expansion, not just growth for the…

Gregory Lynds

Analyst · David Dorfman with Morgan Stanley

Thank you, Jerry, and good afternoon, everybody. Jerry just noted our 2012 and 2013 new restaurant development pipelines remain in excellent shape, and we continue to be very pleased with the quality of the new sites in our pipeline. Our new restaurant development strategy has always been centered on securing AAA, quality site, within a strong retail project and densely populated more mature trade areas, and we will continue to maintain this discipline as we analyze and build our future real estate pipeline. Through the first half of this year, we have successfully opened 7 new restaurants and increased our operating lease by just over 13%. Just 10 days ago, we opened our 8th new restaurant of this year on July 16, and this is on a freestanding pad, it's Simon owned, 1 million square foot Towne East Square Regional Mall in Wichita, Kansas. This is our first restaurant in the state of Kansas, and the location is consistent with our overall development strategy to increase brand awareness and presence along the Interstate 35 corridor from the Midwest through Oklahoma and South through Texas. Initial sales for all of our new restaurant openings this year have exceeded our expectations. Jerry mentioned earlier we have 8 more planned openings for the remainder of 2012. And this includes the relocation of our older, small format Boulder, Colorado restaurant. As we have said before, it's difficult to precisely predict the actual timing of our new restaurant openings due to many factors that are outside of our control. So with that in mind, as of today, we currently expect to open 4 more restaurants in the current third quarter, and that's in addition to Wichita, Kansas, that just opened earlier this month in Q3 and includes the Boulder relocation as well. We plan to…

Gerald Deitchle

Analyst · Robert W. Baird

Thanks, Greg. We continue to believe that BJ's 4-wall economics are very sound, and they clearly support a continued steady pace of new restaurant expansion. As Greg mentioned, we're always going to pick quality over quantity when it comes to our new restaurant locations, and we're going to continue to carefully execute our expansion program at the right pace that facilitates the achievement of 3 outcomes: quality, predictability and leverage. I've been in this business for almost 40 years, and I can tell you that, that's the key difference between good restaurant companies that grow and restaurant-growth companies. And once again, we also want to remind our investors that in contrast to many of our more mature, more fully-penetrated casual dining competitors that rely more on comp sales growth as the key driver of their annual growth and total revenues, BJ's will continue to rely more on high quality new restaurant expansion as the key driver of our total annual revenue growth for the next several years. And we continue to believe that it makes sense to be careful and measured as we steadily develop BJ's national geographical footprint, again, in order to advance the quality, predictability and leverage ability of our business model. For us, the expansion is not a strategy in and of itself, instead, it's the outcome of our strategy to drive quality differentiation, predictability and leverage in our operation. Now I'm going to turn the call over to Wayne Jones, our Chief Restaurant Operations Officer, for his operational update.

Wayne Jones

Analyst · Chris O'Cull with KeyBanc

Thanks, Jerry. Good afternoon, everyone. We continue to be pleased with our overall execution of our sales billing initiatives by our restaurant operations team, in particular, the execution of our menu-based initiatives, which have proven to be solid drivers of incremental sales. We also continue to see improved guest traffic and sales per guest, as a result of the success of our CapEx-related initiatives, particularly our increased eating Parties for Two, what we internally call our deuce seating initiative, and our expanded guest beer tap initiative. Regarding the expanded guest beer tap initiative, we have now completed those installations in all our Brewhouse restaurants. Craft beer continues to gain in popularity and with the completion of this initiative, we are situated nicely to leverage our infrastructure and to navigate the ever-changing landscape of craft beer. Our deuce seating initiative is nearing full completion. We have just a handful of restaurants remaining, and these restaurants will be complete in early Q3. We will continue to add seating capacity with the addition of new patios in established markets, where the sales patterns were just a part of the additional capacity. As we all know, the most effective 4-wall, profit margin protection program is always anchored in the back of sales building program. At BJ's, we always focus on sales building first and foremost, and Jerry commented on some of our more significant sales building initiatives early in the call today. Our continuing challenge in restaurant operations is to successfully execute all these initiatives in a high-quality, productive and efficient manner. To that end, we successfully implemented our new labor scheduling and productivity measurement system, late in the second quarter, that is based on item count methodology that we believe will help our restaurant operators to more effectively allocate and balance labor hours on every shift. We also made some adjustments within our kitchen line execution, which resulted in a meaningful improvement in our overall cook times and food run times. We are also continuing our evaluation of our line equipment package to add capacity, where needed, for more effective execution and to remove operational bottlenecks. We continue to aggressively work our cross training program in our kitchens, in order to gradually create greater labor efficiencies over time. Last but not least, we're continuing to make prudent investments that steadily advance the overall quality, capabilities and bench strength of our restaurant management and fields division. We have 7 talent development initiatives underway that are intended to further strengthen our ability to collect, recruit, assess, train, develop, reward and retain the best restaurant management talent available. We can only open new BJ's restaurants as fast as we can develop highly qualified, seasoned restaurant management teams to correctly and consistently execute our restaurant. Jerry, back to you.

Gerald Deitchle

Analyst · Robert W. Baird

Thanks, Wayne. Once again, our restaurant operations team certainly has a lot of sales building and productivity initiatives to digest this year, but we also know that they're excited as we are to have the opportunity to keep driving overall quality and our execution forward. Now I'm going to turn the call over to Greg Levin, our CFO, for his financial commentary on the second quarter. Greg, go ahead.

Gregory Levin

Analyst · Robert W. Baird

All right. Thanks, Jerry, and good afternoon, everyone. Let me just take a couple of minutes, I'll go through some of the highlights for the second quarter and provide some forward-looking commentary for the remainder of 2012. All such commentary is subject to risks and uncertainties regarding forward-looking statements that are included in our SEC filings. Additionally, my commentary may also refer to certain non-GAAP financial measures that we use in our internal view of the business and that we believe will help provide insight into our ongoing operation. As Jerry previously noted, total revenues for BJ's second quarter of 2012 increased approximately 18% to approximately $180.7 million from $162.9 million in the prior year's comparable quarter. This 18% increase was comprised of an approximate 14% increase in operating weeks and an increase in our average weekly sales of approximately 3.8%. During the quarter, our comparable restaurant sales increased 4.4%. While we do not report monthly comparable restaurant sales, each period was solidly positive. From a trend perspective, each period was better than the previous period, so that May was better than April, and June was better than May. One thing to note, our sales for June this year benefited from having July 4 moved from a Monday last year to a Wednesday this year. Typically, July 4's weekend is a slower weekend for us as many people take more outdoor activities. Since July 4 was on a Wednesday this year, sales for the preceding weekend were comparably much stronger versus the same weekend last year. From an overall quarterly perspective, this holiday shift is estimated to have positively impacted our overall comparable restaurant sales for the second quarter by approximately 30 basis points. As a result and to be expected, this holiday shift unfavorably impacted the sales comparison for…

Gerald Deitchle

Analyst · Robert W. Baird

Thanks, Greg. As usual, a very thorough review. So to wrap up our prepared comments, we were very pleased with our very solid results for the second quarter of 2012. We're continuing our forward momentum so far in the third quarter, despite the pressures of the operating environment. Most importantly, we're well underway for the successful execution of yet another year of profitable new restaurant expansion for BJ's. As Greg Lynds mentioned, we believe the best years of growth are still well ahead of us here. We've only got 123 restaurants open in 14 states today. So in our view, we're just starting the third inning of the BJ's ballgame. We've got most of our game ahead of us to play. We're going to do the best that we can to navigate through the current tough operating environment for both consumer discretionary spending, for casual dining occasions and the higher commodity cost environment, using a combination of menu-related and merchandising actions, achievable and selective menu price increases and the deployment of certain productivity efficiency and cost savings initiatives. At the same time, we intend to continue to make the right investments for BJ's long-term success, investments in our team members, investments in our guests, investments in our operating and support infrastructure and investments in the quality and differentiation of our brands. We're still a relatively young company compared to most of our mature, mass-market chain competitors. We still have our fair share of the typical growing pains to overcome. But we're in this for the long haul, and we're going to continue to build a solid foundation to support the continued growth of our concept and our company in a productive and leverageable manner. So that concludes our prepared comments. And operator, we're happy to take questions.

Operator

Operator

[Operator Instructions] Our first question comes from the line of Jonathan Komp with Robert W. Baird.

Jonathan Komp

Analyst · Robert W. Baird

I just wanted to ask a couple of questions related to the top line trend you're seeing. First, Greg, just a clarification question. I think you mentioned of the same-store sales you saw in Q2 about 1.2% with traffic and mix combined. Would you mind splitting those out between the 2 components for us?

Gregory Levin

Analyst · Robert W. Baird

Yes. This is based on kind of an estimate in regards to how we look at it. But it looks to be, right now, about 80 basis points of that is guest traffic and about 40 of that is kind mixed.

Jonathan Komp

Analyst · Robert W. Baird

And then maybe if you could just talk a little bit more about the trendline you saw as you progressed through the quarter. Obviously, I think you had mentioned that you started off in April, the first couple of weeks, close to that 3%. And obviously, you said today, that things improved in May and in June. So can you just give a little bit more color on the magnitude of the improvement you saw, maybe how much of that you think was traffic-driven versus mix improvement behind the menu in the steak promotions?

Gregory Levin

Analyst · Robert W. Baird

Yes. When we look at it and look at the trends from that standpoint, it does appear realistic really that as soon as we roll out the new menu and we get some more marketing behind the new menu is when we start to see our increase in comp sales. In regards to that gap, that gap wasn't that big. I think we talked about it on the first quarter conference call that we are seeing comps at 3% range. We finished up at 4.4%. So it didn't step up, the 6%, 7% tight comps now regards. It was a pretty close trend from that standpoint, but we did see it nicely increase throughout the period. And even absent of the July 4 holiday, which we got in that last week of June, which we didn't have last year, we still had a better June than the month of May. But it really is due to the fact that we rolled out our new menu. And the fact of the matter, we talked about this many times at BJ's, Father's Day and Graduation are our biggest month of the year or biggest events of the year. And we continue every year because of our great operators need to drive more throughput in those busy times where we just become a preferred place to come to in the months of June and late May.

Jonathan Komp

Analyst · Robert W. Baird

Okay, that's helpful color. And then Jerry, just maybe one more question related to a comment you had. I think you mentioned being confident for the rest of the year or the back half of this year being able to drive same-store sales, at least 3%, which is your longer-term target, being at or above that for the rest of the year. So I'm just wondering, obviously, some noise to start off here in July, but even the most recent 2 weeks, not a lot of margin for error, versus that range. So I guess, as you look to the balance of the year, given the environment and everything you're seeing with the consumer, I guess, what makes you confident that you can stay above that 3% margin?

Gerald Deitchle

Analyst · Robert W. Baird

Well, I think we have a couple of things working in our favor. First of all, the menu price increases that we've taken most recently with the May menu, we have not seen any consumer resistance to that. So that gives us confidence that, that will stick largely. And as we mentioned in our prepared remarks, we do have another regularly scheduled menu change coming up here, probably in early October. We will consider taking some additional menu price at that time. We have a great deal of confidence that given our current average guest check compared to those of our mass-market chain competitors, we are a tremendous value with respect to the consumer, and we have significantly more pricing power than more of the highly-commoditized businesses that we compete with in that particular environment. So in terms of our pricing power, and the ability to retain that, I think at this point in time, we do have confidence, that we will be able to achieve that in our comparable sales base. The other factors to consider would be the potential favorable impacts of all the sales building initiatives that I commented on earlier at this call. Our guest loyalty program will continue to build traction over the next 3 or 4 months. And we have a few CapEx-related programs that we still need to wrap up, as Wayne mentioned, particularly with respect to our parties, the 2-seating, or what we call deuce seating, we still have a handful of those to complete. We also continue to drive incidence with menu mix, and we will be presenting and promoting on the barbell side of our menu, the higher barbell side of our menu, we'll be working our steaks and our seafood that generate a higher per-person check average, and frankly,…

Operator

Operator

Our next question is from the line of David Dorfman with Morgan Stanley.

David Dorfman

Analyst · David Dorfman with Morgan Stanley

I wanted to ask about some of the margin initiatives you mentioned. I think there was labor scheduling and some kitchen execution and line equipment and talent management. Maybe you could just, I don't know if either together or for each of those things, give just a sense of the scale of the benefit you might see from them and the timing of them. Is it a phased rollout or something that's to sort of used as needed when margin is too -- when you have to protect margin. Just a little bit more color about how you plan on initiating those things?

Gregory Lynds

Analyst · David Dorfman with Morgan Stanley

David, this is Greg. There's a couple of ways or couple of different things in regards to that. When we've mentioned this before, and this really holds true for BJ's, and I think it holds true for a lot of other concepts out there unless things have dramatically shifted in those other concepts, P&L structure. And that is we're pretty efficient. And the things we're putting in place, really just move the needle incrementally and they offset inflationary pressure and it makes us a little bit more efficient. Meaning, the new labor productivity and the analyzer, we'd love to say there's 100 basis points of labor pickup that we're going to get up there. It's just not going to happen. We've already had a great system in place in the way we did labor. Our operators look at it daily with daily schedules on the old system. We just think this is an enhancement that's going to allow us to be a little bit more efficient in regards to understanding the items they produce and the different stations they come out of to give a little bit of, again, more productivity from that standpoint. And all of those things together is usually generally are used to offset inflationary pressure more than really expanding the margin. Some of the other things are actually a little bit more favorable in regards to the throughput in the restaurant. The things that Wayne talked about really goes back to the quality staff service on our restaurant. Our ability to cut a little bit quicker, maybe run the food a little bit quicker and really manage what we call the guest duration metric in the areas that we have control over, which ultimately, allows us to derive more throughput and therefore, more sales in the restaurant to drive margin. Other than that, the things that we're put in place aren't going to pick up 100 basis points or 200 basis points. With 20-plus percent restaurant level margins, we're already pretty efficient to begin with. Where they will help will be on some of our newer restaurants, It's going to give them better tools for them to assess their item counts, the productivity in their restaurants, how the guests are coming in there, maybe allow them to get their sea legs a little earlier. So that's really what we continue to work on and frankly, we're always going to have those productivity initiatives. The one thing I can tell you about the gentleman sitting to my right here, is once we put this new system in place, Wayne Jones will look at it and go, "You know what? We need to tweak it here and make this better because we can get even more improvement by doing these little changes." Those are going to be an ongoing thing that we do at BJ's.

Gerald Deitchle

Analyst · David Dorfman with Morgan Stanley

This is Jerry, and the only other thing that I would add to Greg's comments, which I think are spot on, is that we don't set up and work on these initiatives to kind of just stay status quo with respect to how we run our business. As Greg mentioned, we have a number of these initiatives underway that do help to offset the inflationary impact of other cost inputs to our business. And at the end of the day, everything that we can do to improve productivity and efficiency takes pressure off of our need to take menu pricing. And that is critical to our competitive strategy. Not only do we compete as a quality differentiator in a casual dining business, but we also compete as a value concept. So everything that we can do from a productivity and efficiency perspective to offset other inflationary costs and to keep our menu price increases as low as we possibly can has a significant benefit on our continued ability to take market share in this segment. So that is strategically important. And it's very difficult, as Greg said, to say, "Well, this might get us a net 100 basis points or 50 basis points because we have so many things underway simultaneously, with the major objective of trying to keep our menu prices as low as we possibly can and preserving our 4-wall margins." And I think that's probably just another way of saying what Greg said.

David Dorfman

Analyst · David Dorfman with Morgan Stanley

So just, and I appreciate the importance of value, but when you think about bringing in price as a last resort to protect the margin, if the restaurant level margin you're thinking about and not an enterprise level operating margin?

Gerald Deitchle

Analyst · David Dorfman with Morgan Stanley

That's correct. Because as you look at the consolidated operating margin of our business, where we're going to see the major growth, where we expect to see the major expansion as we continue to execute our natural growth plan, would be leveraging the fixed and semi-fixed costs, not so much within the 4 walls of the restaurants but in the overall infrastructure support costs, which we have in our G&A line today. Of course, we would expect, everything else being equal, to achieve continued purchasing economies of scale although unfortunately, the commodity cost environment is obscuring the purchasing economy of scale that we would normally expect to see in a steady-state commodity cost environment. Although we are getting them, but again, they're more than offset by the absolute increases in the commodity costs. So that's how we look at the consolidated operating margin. And all of the businesses that I've been in, in this industry for many, many years as they execute their expansion plan, the net improvements in consolidated operating margin percentages have been in supply-chain levering, purchasing leverage and G&A infrastructure leverage. It is a constant battle to preserve the 4-wall margins of your restaurants as you continue to execute an expansion plan across the country. That is the most difficult thing that I have seen in my career for most restaurant opportunities to do, as they execute an expansion plan and get further and further away from their initial home-court operations where they have their strongest brand identity, where they have their original and best talent and restaurant operators. And we've been able to do that. Over the past 7 or 8 years, we've been able to achieve and preserve our 4-wall margins, and now we're continuing to see gradual improvements in the consolidated operating margin of our business as a result of those factors.

Operator

Operator

Our next question is from the line of Jeff Farmer with Wells Fargo.

Jeffrey Farmer

Analyst · Jeff Farmer with Wells Fargo

I just wanted to shift back to the top line for a little bit. I'm not sure how much color you're willing to provide, but what kind of traffic benefit have you seen from the loyalty program test? Is there anything that you can share with us there?

Gerald Deitchle

Analyst · Jeff Farmer with Wells Fargo

Jeff, we've seen an increase in traffic in our test restaurants, but we're not ready to get into the granularity of specific numbers because, number 1, all of our competitors would love to know exactly what that's doing for us; and number 2, we're just started our national expansion, and I think we've just let the horse out of the barn and on to the racetrack. So let's let this horse run a little bit, and then we'll be happy to give some updates here as we get a little more experience with it. But in test, we saw not only an increase in guest traffic but we also saw an increase in the spend per guest for the participants on our loyalty program. And when we conducted our return on investment analysis related to the cost of the program, those benefits far exceeded the cost of the program, and they gave us confidence to go ahead and move forward with our company-wide rollout, which we just did 10 days ago.

Jeffrey Farmer

Analyst · Jeff Farmer with Wells Fargo

Then to be clear, I think you've already commented on this in the past, but there is no incentive associated with this program, meaning you're not getting sort of an upsize or a coupon or anything like that?

Gerald Deitchle

Analyst · Jeff Farmer with Wells Fargo

Our entire -- our rewards structure is based on points, and there is a certain amount of the reward structure that is kind of a surprise-and-delight component. But the vast majority of our reward structure is intended for our participants to accumulate points, and then have the opportunity to bid on experiential trips and prizes and concerts and very, very special events with our company, with our culinary team, with our brewing team. So it's not really intended to be something similar to what you might see at a -- for example, at Starbucks, I went there twice today, and I used my gold card and every 15 drinks, I get a free one in the mail. That's really not what this is intended to do. This is intended to be more of a point accumulation that can be used for experiential awards. But there is a little, what we would call "surprise-and-delight" component in the program.

Jeffrey Farmer

Analyst · Jeff Farmer with Wells Fargo

Understood. I guess I phrased the question poorly in the sense that you made that clear over the last several quarters how it will operate. I just didn't know if there was incentive for actually signing up, not the continued usage or gaining a point, but just the initial active sort of signing up on the web, if there was some incentive to do that?

Gerald Deitchle

Analyst · Jeff Farmer with Wells Fargo

I believe we do have an incentive for signing up, but it's very small. I think it's a free Pizookie, if I'm not mistaken. So yes, I'm sorry, I might have misunderstood.

Jeffrey Farmer

Analyst · Jeff Farmer with Wells Fargo

No, that was my poorly-worded question. And then a couple of quick follow-ups here. And I think -- I might have missed this, but one of you guys said the California same-store sales are now essentially in line with the same-store sales you're seeing in the rest of the country. And I might be off on this, but I think it's been a while since you said that. So that's fairly significant in a sense as to how many restaurants there are in California and how, theoretically, large a drag it had been over the last couple of several of quarters, probably, maybe even longer than that. Did I hear that right? And moving forward, do you think your California restaurants can comp in line or even better than the rest of the system?

Gregory Lynds

Analyst · Jeff Farmer with Wells Fargo

Yes. Jeff, this is Greg. You did hear that right. Our California restaurants were more or less in line with our total comps for the second quarter. Going forward, I wish I had a crystal ball, I can tell you exactly where it's going to be. California is still a challenged state in regards to some of the local municipalities. I mean we've heard some of recent bankruptcies in local municipalities, higher gas prices, et cetera. But the densities in here in California still are very good. We're still continuing to open restaurants in California and have tremendous average unit volume sales from them. Going forward, I just, I don't know. I can't give you an answer of yes or no. I haven't seen anything in the macroenvironment that would make me think differently, one way or the other, in regards to California.

Jeffrey Farmer

Analyst · Jeff Farmer with Wells Fargo

Okay. Then just one quick follow-up here and the last question. You talked a lot about the incident rate over the last several quarters, and I believe it grew to 2.0 from 1.7 over the course of 2011. It sounded like it held stable at 2.0 in the first quarter of '12. Has there been any movement on that incident rate metric in the 2Q '12?

Gregory Lynds

Analyst · Jeff Farmer with Wells Fargo

Not materially. We might see a shift here or there, but it's still really pretty right around the number that we've talked about, that 2 range.

Operator

Operator

Our next question comes from the line of Chris O'Cull with KeyBanc.

Christopher O'Cull

Analyst · Chris O'Cull with KeyBanc

My question relates to the loyalty program as well. Jerry, I would assume the greatest risk to the program is just effectively training the service staff to use the guest information. Could you talk about the training needed to make the loyalty program successful?

Gerald Deitchle

Analyst · Chris O'Cull with KeyBanc

Sure. I'm going to let Wayne Jones, our Chief Restaurant Operations Officer, answer the question.

Wayne Jones

Analyst · Chris O'Cull with KeyBanc

Yes, Chris, this is Wayne. We had a solid training program we're putting in place in each one of our restaurants. We have a field team go out and work with the respective markets with their respective directors. And it was fairly comprehensive. We recognized that as an area that could be a potential weak point. And we wanted to ensure that our teams were fully prepared, because it really touches many aspects of the guest experience. And so I think you'll find that the rollout was pretty smooth, and the feedback we've gotten so far has been very, very positive. Our teams are excited about the program, which also is a nice benefit because the things they have a tendency to enjoy, they have a tendency to do a little bit better. So we've been pleased with our rollout strategy. And as always, when you're dealing with that many people, we'll have to stay diligent and stay on top of it, especially as new team members come onboard.

Christopher O'Cull

Analyst · Chris O'Cull with KeyBanc

You will have a way of tracking guest satisfaction, to see if it's having -- I mean if there's any issues with the training or if you're having any impact with the loyalty program?

Gerald Deitchle

Analyst · Chris O'Cull with KeyBanc

The answer -- this is Jerry. The answer is yes. We have a very comprehensive, for lack of a better word, mystery shopper program. And we track all of the metrics and we survey every one of our restaurants 6x a month, which is a very heavy frequency. So we do track all of those metrics. Plus, we have the ability to communicate directly with our loyalty guest database separately. So as we get that database up and running, we'll be able to survey them directly and get their inputs on every aspect of the dining experience at BJ's. Plus, as I mentioned earlier, we've always had here, a comprehensive mystery shopper program that we watch on a monthly basis. So yes, all of those metrics are in place, and then we'll be able to measure satisfaction to the very smallest detail, particularly with our loyalty participants going forward.

Christopher O'Cull

Analyst · Chris O'Cull with KeyBanc

Just one last one. Greg, will any of the loyalty program rewards cause the spread between the growth in net sales to change?

Gregory Levin

Analyst · Chris O'Cull with KeyBanc

It won't, because we, as I kind of mentioned in our prepared remarks, we are going to take a, what's called the deferred cost method. So we're putting a cost value towards those points, and accruing that cost value. I guess, our marketing spend. So what you tend to see is that at the end of the marketing spend, where there is a better accounting method in both in our permissible and the generally accepted accounting principle, where you could defer part of your revenue at the beginning, which would make a difference in your growth in net spread. We've decided to take the cost method right, because it's easier. And once that's easier for us to accrue, et cetera, in that standpoint, so I think it makes it much more transparent in the investment community as well.

Operator

Operator

Our next question is from the line of Matthew DiFrisco with Lazard.

Phan Le

Analyst · Matthew DiFrisco with Lazard

This is Phan Le in for Matt DiFrisco. And I was wondering if you, guys, could maybe comment on some of some your TV advertising investment, possibly share the lessons that you've learned from there, and if you're willing to, perhaps, quantify the lift or benefit you're seeing from those stores and potentially, what next markets are you thinking about rolling out that TV advertising into?

Gerald Deitchle

Analyst · Matthew DiFrisco with Lazard

This is Jerry. As we mentioned in our prepared remarks, we did see a lift, both during the three-week television flight and then the tail after the flight was over, we did see a lift and again, we try to triangulate and analyze that lift versus a control base of restaurants up in the Northern California area as well as other restaurants here in California. At this point in time, I think it's a little too early to begin to talk specifically about the nature of that lift, because this is a very small and limited duration test. But it gave us a lift that was quantifiable, and that's given us more encouragement to go ahead and move forward over the next 6 months and test it in a couple of additional restaurants and see if we get the same result. One of the reasons why we chose Sacramento was because we've been there for a while, we had one of our highest level of overall brand awareness and we wanted to see, in that particular situation, if it moved the needle at all, and it did move the needle. So now I think our intention is to try to select a couple of other restaurants that are not -- a couple of markets that are not in our home state of California, that have less brand awareness versus our ATU study that we did last year and see how much the needle moves in that particular circumstance. Then I think, once we get the data from that test, I think we'll have a much better base of data for which we can begin to evaluate whether or not television advertising makes any sense for us. And then, I think, we'll be in a better position to comment on some of the return on investment characteristics at that time. But I think, and again as I mentioned earlier in our prepared comments, we are not expecting to make any major decisions regarding television advertising, media commitments here at BJ's for the foreseeable future. But it is important for us to continue this testing and then get some good learning from this. So I would ask everyone to be patient as we continue our testing. And as soon as we have something that we believe is very definitive and specifically measurable, then we'll be happy to comment on it.

Phan Le

Analyst · Matthew DiFrisco with Lazard

Great. And just to clarify, the next test is going to be in a single market or a multiple market?

Gerald Deitchle

Analyst · Matthew DiFrisco with Lazard

Well, we're in the process of making the final decisions on that. We're looking at the media buys and a couple of smaller markets that are not in California. Well, I think we can share that with you. And that information is coming in here within the next few days, and then we'll make our decisions. And then it will be on television. And for those that are in those markets, I guess they'll see the television commercial.

Phan Le

Analyst · Matthew DiFrisco with Lazard

Great. And one last question, if I could, about the loyalty program. I'm wondering if you could perhaps discuss how you're benchmarking the benefit of the lift that you're seeing or that you saw within the Las Vegas market. Are you comparing it to the biggest market in the year prior or to the overall comp base?

Gerald Deitchle

Analyst · Matthew DiFrisco with Lazard

We're really in our test restaurants, we looked at the performance of those restaurants kind of before and after, as well as compared to the prior year. So we always look at trend performance and then also look at results versus the same period in the prior year, specifically for those restaurants that had it. So that's how we measure the return. And again, our basic benchmark is -- are the incremental benefits of the loyalty program in terms of guest traffic and spend per guest and the gross profit flow-through from that incremental sales, is it enough to cover the incremental cost of running the program. And in test, it more than covered the incremental cost. Plus, the other benefit of the loyalty program -- and again, just setting aside the financial side of it, this is our ability to market one-to-one with consumers. And as I mentioned earlier in our prepared remarks, we're so small, and we just don't have the firepower to compete in the mass media markets with a lot of the mature mass-market competitors that we're up against out there. But we can compete one-on-one with our guests, as well, if not better, than they can. And that's really the primary purpose of the loyalty program. It enables us to market one-to-one to the consumer and to provide a level of engagement and connection that you don't often get in casual dining anymore. This gives us that advantage, and it also gives us a wealth of information that our loyalty program participants have given us, provided us voluntarily when they enroll in the program. That gives us -- as I mentioned earlier, in response to one of the questions, it gives us an ability to survey them directly, to get their opinions on every aspect of the dining experience. So it's just a tremendous opportunity really to connect and become more closely engaged with our guest. And it also provides our team members through training, that Wayne addressed earlier, it gives an ability for our team members to also strengthen that connection and engagement with our guests, which is sorely missing in most restaurant concepts today and in many casual dining times at that level, personal attention and service, I think over time, and many concepts, has deteriorated. We don't want that to happen here, we see it as a major competitive advantage for BJ's. We think the loyalty program will help us achieve that.

Phan Le

Analyst · Matthew DiFrisco with Lazard

Great. And so if you're benchmarking it, say against last year, we're hearing from competitors that there was some weakness within Vegas, I don't know if you're seeing that or not. But would it be reasonable to assume then that if you were to roll it out to different markets, that the lift that you're -- the lift would actually be better than what you're seeing in Vegas at the moment?

Gerald Deitchle

Analyst · Matthew DiFrisco with Lazard

You know at this point in time, we have no way of being able to analyze what is ahead of us with respect to that. We're very optimistic that it will help us, and we'll just have to see given the next few months as we begin to hit our full stride with the national company-wide rollout, exactly what benefits it will give us in specific market. But so far, so good, and let's give this program a chance to run a little bit here, and then on the next conference call, we'll be able to share a little bit more information.

Operator

Operator

Our next question is from the line of Nick Setyan with Wedbush Securities.

Nick Setyan

Analyst · Nick Setyan with Wedbush Securities

Two questions. First, will the pizza refresh be timed to coincide with the early October menu update?

Gerald Deitchle

Analyst · Nick Setyan with Wedbush Securities

This is Jerry. For competitive reasons, we are a little reluctant to give a precise date as to when we're going to relaunching our entire pizza program, but it will be coming soon. And so why don't we leave it at that. But you should see it sometime here within the next 90 days, but I'm reluctant to give you a specific date, because all of our competitors would probably like to know that as well.

Nick Setyan

Analyst · Nick Setyan with Wedbush Securities

And the other one, when we talked about the sales lift from the loyalty program that you saw in your test market, and that being a lot -- being more than the cost and being above the cost should we think about the cost as the accrual that you are expecting now there's been a lift that we're seeing in the marketing expense that to the loyalty, should we expect sales to be above that, that's the question that I'm asking.

Gerald Deitchle

Analyst · Nick Setyan with Wedbush Securities

I think Greg mentioned, that his estimate of marketing expense for the third quarter included an estimate for the required expense accrual related to the award points, is that correct, Greg?

Gregory Levin

Analyst · Nick Setyan with Wedbush Securities

Yes, that's correct. that number being, in the 1.7% to 2%, total marketing spend, versus 1.4% in the second quarter. That takes into account when we saw the accrual on the points by our guests.

Nick Setyan

Analyst · Nick Setyan with Wedbush Securities

Right. And I'm probably not asking the question as clear as I should, but will the sales lift -- you have seen the sales lift that you expect in the loyalty program to more than offset that accrual?

Gregory Levin

Analyst · Nick Setyan with Wedbush Securities

Well in test, it certainly did. So as we continue to get more experience with the company-wide rollout here, we'll get a pretty good look at that here, over the next couple of quarters.

Operator

Operator

Next question comes from the line of Paul Westra with Cowen and Company.

Paul Westra

Analyst · Paul Westra with Cowen and Company

I wonder if you guys wouldn't mind putting a little more color and maybe just on July sales trends, come up, it sounds like June in the second quarter, both, it was running maybe, in the mid-4% range if you adjust the June number. And as you mentioned, in the past couple of weeks, in the 3.5% range, is there something that you would be sort of notable off trend, or is that within the [Indiscernible]

Gerald Deitchle

Analyst · Paul Westra with Cowen and Company

Can you speak up? You kind of dropped off there, I didn't hear your entire question.

Paul Westra

Analyst · Paul Westra with Cowen and Company

Sure, sorry. I was wondering, if you could comment and give us a little more color on what your view of how recent July trends, and the sales are doing. It seems like you -- quarter came in about mid-4% in June, with came in around mid-4% after adjusting for the July 4 shift. You obviously mentioned that July, you sort of mid-3% range in the last couple of weeks. Would that be something, in your view point, to be something of important notice, that's maybe the macro situation has changed, or is that just typical -- safer to assume that's within the bound of most recent, or second quarter underlying momentum?

Gerald Deitchle

Analyst · Paul Westra with Cowen and Company

Well, I don't know if I have a direct answer for that. I mean, July is -- tend to be a softer month for us in general. It comes out of a big honeymoon period of June for us again. With Father's Day and graduation, that's just such a big series for us. And as Jerry just mentioned here. When we look at and you do pull out that first week, the trends seem to be fairly consistent with what we were seeing back in the second quarter, dropping from -- again, let's say, the mid-4s back into the mid-3s. That might be due again to that seasonality in regards to the fact that I think we are a favorite for many people, in regards to graduation and Father's Day, and that's why we see that acceleration. Frankly, we saw acceleration on those numbers in the prior 2 years as well. So it tends to be the slide a little bit slower for us in that regard. I'm not sure I can comment macro yet, especially, when we -- 3 weeks under our belt. And frankly, the first week was just a weird week with July 4, moving from that Monday to that Wednesday.

Paul Westra

Analyst · Paul Westra with Cowen and Company

Yes, we're seeing a lot of weird numbers but that's actually helpful. And second, Jerry, if you, I was wondering if you wouldn't mind, if you're able to maybe comment on the plans I guess, for next year. Obviously, noticed -- notified the Street 9 months ago about hiring an executive search firm and I was wondering if you have any comments on your plans for next year?

Gerald Deitchle

Analyst · Paul Westra with Cowen and Company

Sure, Paul. Our Board of Directors continues to evaluate potential CEO candidates. And I continue to exist in that process. I personally remain very committed to ensuring a very smooth and seamless transition. And at the present time, I think it's a good thing that I've got some flexibility here as to the timing of that transition, and I've conveyed that to our board. So as it stands today, I expect that is going to be business as usual for the foreseeable future until the Board completes its search and re-sign a highly qualified successor, and we facilitate a smooth transition, I think that's in everybody's best interest. So for better or for worse, you're going to be stuck with me until that happens.

Operator

Operator

Our next question comes from the line of Conrad Lyon with B. Riley and Company.

Conrad Lyon

Analyst · Conrad Lyon with B. Riley and Company

Hey, Joe, you are right, I did get my free Pizookie from signing up for the program. I like the reservation component, too. Question about the loyalty program.

Gerald Deitchle

Analyst · Conrad Lyon with B. Riley and Company

Okay, go ahead. He must have dropped off? We'll have him queued back in. Is there anybody else in the line for a question?

Operator

Operator

[Operator Instructions] At this time, we have no further questions.

Gerald Deitchle

Analyst · Robert W. Baird

Okay. Well, I don't know what happened to the last caller, but. . .

Gregory Lynds

Analyst · David Dorfman with Morgan Stanley

I guess, that Conrad, if you still on and you can hear us. I don't know if there's a connection issue. Please, give me a call in the office, I will be around as well as there are people with management later this afternoon.

Gerald Deitchle

Analyst · Robert W. Baird

Right. Thank you all for participating in our call today. We appreciate it very much.

Operator

Operator

Ladies and gentlemen, this does conclude BJ's Restaurant Incorporated Second Quarter 2012 Results Conference Call. We thank you for your participation and you may now disconnect.