Please stand by your meeting is about to begin, and please be advised that this conference call is being recorded. Good morning and welcome to the BMO Financial Group’s Q4 2020 Earnings Release and Conference Call for December 1, 2020. Your host for today is Mr. Tom Flynn, Chief Financial Officer. Mr. Flynn, please go ahead.

Okay, thank you operator and good morning everyone and thank you for joining. Our agenda for today’s investor presentation is as follows: We will begin the call with remarks from Darryl White, BMO’s CEO, I will then provide a review of the bank's financial performance which will be followed a presentation by Pat Cronin, our Chief Risk Officer. We have with us today on the call, Ernie Johannson from P&C Canada; and Dave Casper from U.S. P&C; Dan Barclay from BMO Capital Markets and Joanna Rotenberg from BMO Wealth Management. After our presentations, we will have a question-and-answer period for questions from pre-qualified analysts. To give everyone an opportunity to participate, please keep it to one question please. On behalf of those speaking today, I note that forward-looking statements may be made during this call. Actual results could differ materially from forecasts, projections or conclusions in these statements. I would also remind listeners that the bank uses non-GAAP financial measures to arrive at adjusted results to assess and measure performance by business and for the overall bank. Management assesses performance on a reported and an adjusted basis and considers both to be useful in assessing underlying business performance. Darryl and I will be referring to adjusted results in our remarks unless otherwise noted as reported. Additional information on adjusting items, the bank’s reported results and factors and assumptions related to forward-looking information can be found in our 2020 Annual Report and our fourth quarter 2020 earnings release. And with that, Darryl over to you.

Thank you, Tom and thank you all for joining us this morning. Today we announced another very strong operating quarter with adjusted earnings per share of $2.41 and strong pre-provision, pretax earnings of $2.5 billion, up 7% from Q4 of last year. In a year that has seen extraordinary change and challenges that have dramatically impacted global economies and the lives and livelihoods of millions of people, BMO has been on the frontline, advancing economic recovery, supporting our customers, communities and employees through uncertainty and hardship. I've been deeply inspired by our employees across the bank, who have kept their focus firmly on our customers as we collectively adapted to and executed on parallel change acting with courage, empathy and providing stability amid the uncertainty. In the context of this environment, the bank delivered solid and resilient results this year. Pre-provision, pretax earnings for the year of $9.4 billion were up 7%. We achieved above target operating leverage of 2.7% and improved our efficiency ratio to below 60%. We added to our provision for performing loan losses through the year and are very comfortable with our allowance coverage. As we said at our investor event in September, our commitment to superior risk management is the defining characteristic for BMO and we expect to continue our long track record of outperforming the industry on credit. Our capital position strengthened and with CET1 ratio of 11.9% we remain well-positioned for any environment. These results are a testament to the fundamental strength of the bank that have served us through time and will continue to drive future growth. These include the benefit of our well diversified businesses that together produce resilient earnings. The strong operating momentum we had going into the crisis that we've sustained and most importantly our ability to quickly adapt…

Okay, thank you Darryl and good morning everyone. My comments will focus on the fourth quarter results and start on Slide 9. The bank's performance remained good in the quarter with pre-provision and pretax earnings up 7%, income flat to last year, operating leverage above 2%, and a strong capital position. Q4 reported EPS was $2.37 and net income was $1.6 billion. Adjusted EPS was $2.41 and adjusted net income was $1.6 billion, both essentially unchanged from last year. Adjusting items are similar in character to past quarters and are shown on Slide 28. Turning now to revenue, fourth quarter net revenue was $6 billion, up 4% from last year. Good revenue performance in capital markets and wealth management was partially offset by decreases in P&C Banking. Net interest income of $3.5 billion was up 5% on an ex-trading basis net interest income increased 1% with higher balances largely offset by lower margins. Net noninterest revenue was $2.5 billion, up 2% from last year. We continue to focus on disciplined expense management. Expenses were up just 1% from last year with operating leverage up 2.1%. Before moving on, as you know, in Q1 of each year, we expensed deferred compensation granted to employees who are eligible to retire. As a reminder, in Q1 of fiscal 2020 this expense was $90 million in Q1. And lastly for the quarter, the provision for credit losses was $432 million and Pat will speak to this in his remarks. Moving to the capital on Slide 10, our capital position strengthened again this quarter. The common equity Tier 1 ratio was 11.9%, up 30 basis points from Q3. As shown on the slide, the increase reflects growth from retained earnings and the issuance of common shares under the dividend reinvestment plan. Risk-weighted assets were flat…

Okay, thank you Tom and good morning everyone. Overall our risk performance was strong this quarter and we saw improvement in most of our key risk metrics. Specifically looking at credit performance, both impaired and performing loan loss provisions came in much lower than recent quarters underscoring the cautious optimism in credit outlook that we expressed coming out of Q3 and at our Investor Day in September. Starting on Slide 17, the total provision for credit losses was $432 million or 38 basis points, down significantly from $1.054 billion or 89 basis points last quarter. The PCL on impaired loans were very good given the current environment with impaired provision of $339 million or 30 basis points down from 38 basis points in the third quarter. We also recorded a provision of performing loans of $93 million which was the result of an improving economic environment being more than offset by a more severe adverse scenario which reflects the continued uncertainty of the resurgent virus. When we look at our actual loss experience over the few quarters of acute economic stress and our current loss forecast for the 12 months, we feel quite comfortable that our current allowance provides adequate provisioning against what we expect our impaired loan losses to be in the coming year. Turning to the impaired loan credit performance in the operating groups where we saw positive trends in almost all of our business segments. In our consumer businesses we continue to be encouraged by the resiliency of our retail customers. Canadian consumer provisions on impaired loans were $94 million, a significant decrease from their level last quarter. This decrease was mainly driven by lower 90-day delinquency levels on personal loans, including auto loans and personal lines of credit. U.S. consumer PCL on impaired loans also decreased…

Thank you. [Operator Instructions] The first question is from Meny Grauman from Scotia Bank. Please go ahead your line is open sir.

Hi, good morning. Capital ratios are higher-than-expected and continuing to move up, and we have some reawakening in M&A in the U.S. regional banking. So I’m wondering if you could update us on your M&A outlook? How does the recent deal change the way you’re looking at M&A and your positioning in the U.S. banking markets? I’ll start there.

Thanks Meny, it’s Darryl. So, thanks for the question. You’re right, capital levels are strong at 11.9%, we have more capital than we did before the pandemic, so we feel good about the flexibility that that provides. I guess I would say though, our first priority has been and remains deploying that capital for the use of our organic growth, our clients and the investments that we’re making in our people and our growth agenda. There have been some shifts you’re right in the U.S. landscape and you know we always look at it, as I’ve said to all of you before, but at this time I would say our posture is really no change from the past. We’re interested in that landscape, but the first priority is organic and really nothing there has changed despite the strong position that we’re in.

And in the terms of buybacks, how would you order your preference on buybacks versus investing in the business and M&A, how would you rank those three categories?

Yes, so it’s difficult to rank them Meny because it depends on the circumstance at the time. As you know, buybacks aren’t available to us right now, but if you imagine an environment later this year where they were available and we don’t know when and if they’ll be the case, but if you do imagine that environment, I’ve always said that our first priority is to invest in organic growth. Why? Because it’s worked for us and we have demonstrated that. In strong recovery periods we can in fact invest quickly and take share from competitors. So, we like our ability to be able to do that. At the appropriate time, if there was an M&A opportunity that was equivalent in all respects to a buyback we would probably pursue that M&A opportunity if that helps you, but if there weren’t then we would go to the buyback.

Thanks. And then just as a followup just in terms of the other side of that divestments you’re getting out of the U.S. oil and gas business. Are there any other areas, non-core areas, that are still being sort of being contemplated? There was some rumor on the wealth management side, I don’t know how much you can talk to that, but are there any other non-core business that are potentially being discussed?

No, I think at this point, Meny, I would say, we always take a hard look at our portfolio. I think we’ve signaled to all of you over the last sort of while that we've been taking a bit of a harder look at our portfolio really just looking through the lens of efficiency and returns. So, you may see things as time goes on that would be helpful, but not overly significant on the whole, so net positive but not overly significant.

Thank you.

Thank you. The next question is from Ebrahim Poonawala, Bank of America. Line opens.

Good morning. I guess just as we think about potential for recovery from the pandemic over the course of the next year, talk to us in terms of your expectations around how BMO in particular is positioned with commercial loan growth, be it in Canada and the U.S. and your outlook for both markets?

Well, maybe, Ebrahim it is Darryl. I’ll start now, and then I’ll ask Dave on the commercial side to come in. You know, the short answer is, I think we’re very well positioned. We’ve got lots of capital as I said a moment ago. We’ve shown in moments where there has been strong commercial growth in the market if you think back to 2019 in particular and the majority of 2018 that when the commercial market expands, we have an ability to expand at the rate of the market or better. We think we’re about as good as that as anybody and we choose our clients quite carefully as we emphasized at Investor Day and manage our risk, and I think you’re seeing the outcomes of that risk management in the impaired provisions that we have shown you in the last couple of quarters. So, the punch line is, we really like our position as the economy recovers. I've said before, I do believe that we’re going to see a business led recovery and we will see that. I don’t know when, but we will see that accelerate at some point through 2021 and our position within that is really quite good. Dave, would you complement that in any way?

Yes, I think I agree with what you said and I guess, I don’t think we can underestimate the power of the news of this vaccine has had in the last couple of weeks just in terms of -- when we talk to our clients on both sides of the border, there’s less uncertainty as result of this. There's more -- as bad as things are right now, they're thinking forward, they're thinking more about how they've built up their inventories. Most of our clients have had some sort of supply chain issues. Those are now starting to correct themselves. In all of our businesses where they've contracted just because of the decline in receivables, and inventories that's coming back. People are thinking again about acquisitions. They're thinking again, about capital expenditures. So I'm more positive. I've always been positive, but I'm more positive that things could turn around a little bit faster than what we would have initially thought. Our pipelines are up, not as strong as they were a year ago, but up quarter-over-quarter. Business activity is still up and just from our standpoint, we've, I think we're pretty front footed in terms of spending our time with our clients and our prospective clients getting ready for this. As Darryl said, this is a time when we generally show pretty well in terms of how we get out into the market, whether we've seen them in person or whether we're seeing them over teams, we're out there and so I'm pretty positive. I hope that helps give you a little bit more color.

That's good perspective. And if I can just sneak in a follow up, Darryl to your comments earlier around, it does feel like under the surface, the exit of the energy sort of non-Canadian energy business, you acquired that portfolio at the end of 2018. News about potentially selling your non-Canada asset management business, Tayfun Tuzun coming on board as CFO, it feels like there's a few things that are changing, which might kind of reposition the bank as we think about strategically the outlook over the next few years. Just talk to us in terms of, are you thinking about things differently, or on a more accelerated timeline as it comes down to sharpening the business focus in terms of where you can be in terms of ROE, and efficiency relative to the group?

Yes, I think – Ebrahim, I think the last part of what you said is important. I mean the focus on ROE and efficiency is accelerating, but none of that is a new notion. We've accelerated our focus on efficiency quite successfully. Frankly, we've had a 4% improvement over the last four or five years. We're continuing to see more opportunities for improvement. Just a slight correction, we didn't acquire the entire non-Canadian energy portfolio in 2018. That was just a small portion of it. And so there, it's just the same, it's the same lens that we're looking, through ROE and efficiency. And as I said a moment ago, as you look forward, you may see things, you may not, but overall, I wouldn't describe them as overly significant in the whole, in the grand scheme of the bank, but net positive with an accelerated focus.

Okay, thank you.

Thank you. The next question is from Gabriel Dechaine, National Bank Financial. Please go ahead. Your line is open.

Thank you. Quick question on the decline on the impaired loan balances. In the commercial category, in particular, there's a nearly $1 billion reduction to GILs in the commercial category, you're wondering how much of that, accounts that returned to performing and or did you sell any loans or anything like that?

Yes. Thanks for the question. It's Pat. The short answer is no, we didn't sell any loans. It's really a combination, as you know, very, very low formations this quarter and in the U.S. commercial business, in particular formations were extremely low. And then we did have some pay downs from impaired loans. So I think we've talked about this in the prior couple of quarters. There had been some chunkier loans that had gone into the impaired bucket. We didn't expect to take PCL, we expected to get paid down and some of that happened this quarter as well. And then just the improving economy broadly, and then just some of the more improving trends we're seeing in some of the harder hit segments caused some of that -- those impaired loans to move back up into performing status. So it was really the combination of those three things, not loan sales.

Okay, then a followup to the commercial lending outlook there. In Canada and the U.S., do you expect that the -- you could return to positive growth in commercial lending in the next few quarters or is that more, you're optimistic, but it's going to take a while to rebound? Because if I look at the U.S. in particular, now if I back out the nearly $5 billion of paycheck Protection Program loans that we're getting into put some pretty steep declines here?

Yes, it's Dave, let me take a shot at that, hi. You're right and when the economy, it does what it does here, typically in our book, which is probably a little bit more skewed financing, working capital assets, it comes down pretty quickly, but on the upside as I talked, I think it will come back pretty quickly as well. So I think it's going to be a couple of tough quarters year-over-year, but I feel pretty confident that when we get in, by the time we get to the fourth quarter of ‘21, we'll be looking at loan growth again. Actually you've got to take the PPP out of it, but loan growth again, that's mid single digits, so I think that would be that's kind of where I see it happening. And it's hard to tell exactly when that will turn, but I think by the end of the year, we'll be looking at positive loan growth again.

Okay, and anything revenue impact from the energy business that you're exiting?

Yes, Gabe it’s Darryl. It's not material and it takes time to go through it. Sorry, Dan were, Gabe sorry so, we're not in the same room. We're trying to be careful here.

Yes, yes.

I think I was trying, I think I heard your voice trying to get in Dan.

No, I think you gave the summary I would give.

Okay, thanks.

Thank you. Next question is from Scott Chan from Canaccord Genuity. Please go ahead.

Hi, good morning, maybe going back to Dave, on the U.S. side, you're, your higher spread income has been a lot more resilient than kind of peers that we track. You kind of talked about commercial growth, but maybe we can kind of talk about the margin in the quarter, and perhaps the outlook on that line item in 2021.

Sure, thanks you’re talking about basically our NIM, which was really quite good, really during the quarter end and frankly for the year, better than a couple of things that cause that much better deposit growth than we had seen in the past, better loan spreads, frankly, than we had seen as we've been -- we've tried to be very disciplined, but continue to support clients. And then, the offset is just the lower rates, but we did pretty well to offset that this quarter. And I think to your question going forward, I don't see a big change. Over time, we may see some deposits leak away as they actually get back into investing in businesses with our clients. But I don't see a big change as we go through the year.

And just lastly on deposits, commercial is up 54%, maybe kind of talking about that and the outlook there?

Well, yes, we were 50 some percent growth, and this is in the U.S. the commercial in Canada had the strong growth as well. I think it's just a reflection of the clients have paid down their debt, they've backed up cash, we've added an awful lot of clients. But unlike in past years, a lot of the clients we add aren't coming over with loans, they're coming over with deposits. BMO is viewed as a very safe place to put their money, and a good place to hold it until we start growing again. So I think it's really in. And lastly, one other thing that's I wouldn't want to under emphasize, we have a very strong, basically leading business in our Treasury and Payments business, which is basically the managing gift cash for our commercial clients, we've invested a lot in that. And so that also has attracted more and more operating business over the last four or five years. All of that is added up to peer leading growth on the commercial deposit side on both sides of the border.

Thank you very much.

Thank you. Next question from Doug Young from Desjardins. Please go ahead. Your line is open.

Hi, good morning, just for Pat, just going back to I think it's capital markets, you had a recovery for performing loans of $41 million, hoping you can just maybe unpack what drove that? And then I think you mentioned in your remarks that the performing loan ACL reflected an improved economic environment or potentially forward looking indicator, but then you put a more of a weighting towards your pessimistic scenario. Hoping you can maybe just talk a little bit about some of the moving pieces that went into the calculation of the performing loan ACL and any management overlays and whatnot? Thank you.

Sure. Thank you for the question, Doug. So just first of all, with respect to the capital markets, decline in the performing provision, that was principally driven by a better outlook for impaired losses over the course of the next 12 months for oil and gas. I think as you know, we have actually added significantly to that provision over the course of fiscal ‘20. We've recognized a lot of that impairment now, so that helps drive that down. But secondly, we're -- our forecast for the next 12 months is for significantly lower impairment in PCL in that sector than we would have seen in F '20. You know, we've seen a dramatic slowdown in negative migration for the oil and gas sector in Q4. Obviously, you can see a material decline in formations in GIL balances and the PCL this quarter, really was driven much more by some incremental provisions we took on some prior formations, and not formations related to this quarter, so all of that is good news. We also, of course, expect the book to decline over the course of the next year. The price environment has been pretty stable over the past couple of quarters. So, that when we looked at what we had, in terms of that performing provision for oil and gas within capital markets, it felt like there was room for us to release some of that. In terms of the moving parts in the overall provision, you pretty much got both of them, right. Really, the macro economic outlook got better this quarter, quarter-over-quarter, and that otherwise would have drove a reasonable release in the provision. And our base cases has really not changed over the course of Q3, Q4, it's a little bit better in line with consensus. What…

Yes, just a qualification like, so you didn't increase your weighting to the downside, you just changed your downside scenario to be more of a recession, is that correct?

No, we did make some very minor adjustments quarter-over-quarter to the weighting and we don't generally disclose those, but it was a slight change quarter-over-quarter and nothing meaningful.

And so when I listened to just the outlook on the commercial side, and more of the optimistic outlook in terms of the vaccine and whatnot, and then I listened to you being a little more conservative, I guess, on the performing loan ACL. How much of this is kind of just management overlay and what would, maybe the question is really, what would it take you to kind of move into the other direction? Like do you have to see peak loss rates, charge offs hit, like, what makes you move, instead of moving more pessimistic towards being more optimistic?

I would say I guess, principally a reduction in uncertainty. Like I said, we're still comfortable with our base case and we think the economy is going to continue to improve. We're seeing lots of positive trends, particularly underlying wholesale business, but also consumer. So nothing has really changed from that perspective. But, we think until we see a reduction in uncertainty, which really means, case numbers getting back under control, maybe another quarter of the same stable or improving trends we're seeing in consumer and business, and then, maybe a little bit more clarity on vaccine timing, all of those things were way into our thinking around the provision. And then, maybe some of continued improvement in some of the sectors more uniquely hit by COVID. And that's typically where you see that those overlays come in. We have a fairly disciplined process around overlays. And, just unfortunately, loss models have a harder time understanding some of the very unique impacts of COVID on sectors. And that's where we've been applying that management discretion. It hasn't been broad; it's been much more targeted like that. And so again, as we see continued improvement in some of those sectors, continuation of the positive economic trends we're seeing, you're likely to see some of that provision start to come back out again inside some point over the course of the next 12 months.

Operator, I'll just jump in to say we've got about 15 minutes and a number of analysts in the queue. So I'd ask the analysts to keep it to one question with maybe one quick follow up on the way through. Thank you.

Certainly, thank you. The next question is from Lemar Persaud from Cormark Securities. Please go ahead.

Thanks. My question is I think most appropriate for Tom. Tom, can you unpack the movement in margins quarter-over-quarter at the all bank level, how much of it was due to deposits outgrowing loans, higher loan margins? And then can you offer an outlook going forward, it just seems like the 6 basis points sequential increase seems a bit high to me?

Yes so, I'll say a few things. At the group level, so for the two P&C businesses, the drivers were similar, and they included deposits growing at a higher rate than loans, higher loan spreads and we have been working on improving loan spreads for a number of months and that's benefiting the margin. And then on the negative side, lower deposit spreads. And so that blend has produced for the two P&C businesses on the quarter margins net up. At the all bank level, excluding trading, we were up 7 basis points quarter-over-quarter, by group P&C Canada, helped by a couple of basis points, capital markets same thing, and corporate was better as well. And corporate helped the all bank margin by 4 basis points quarter-over-quarter. And that was in part because Q3 was a soft revenue quarter for corporate and we had a bounce back in Q4 and Q4 was a little better than average, Q3 worse than average and so that helped at the all bank level. And then looking out to next year, we expect a bit of pressure on the margin as we go through the year, kind of a gradual impact from low rates. And to some degree, we think we'll get a benefit to the margin from the excess liquidity that we're holding, running off through the course of this year. And as we talked about last quarter, the excess liquidity that we're holding, earns a lower margin and so that is depressing NIM all else equal. And in the quarter, the excess liquidity is about negative 9 basis points to the margin. And so through next year, as excess liquidity that's in the system drains out, we expect a bit of a positive to margin, but net-net, we think will be down slightly through the course of the year.

So just a quick followup on the negative 9, what would that go to in your best estimate through the year? Like could it go down to 5 basis point drag flat?

It's one of the, sort of the interesting questions that's out there. There's a lot of liquidity in the system. We do think as the economy improves, so liquidity will be put to work. You've heard Dave talk about that. And so, hard to say, but I think our expectation would be that it's down by at least half. And, there's going to be a range around it, but it should be down by at least half.

Thank you.

Thank you. The next question is from Paul Holden from CIBC. Please go ahead. Your line is open.

Thank you. Good morning. I want to go back to the conversation on loan loss allowances. And if my question is specific to some announcements that came out of the Canadian Federal Government last night, and those specifically targeted at COVID impacted industries. I'm wondering what your initial impressions of those measures are and if those are a potential catalyst for seeing more optimistic assumptions for your allowances?

Sure, thanks for the question, Paul. It's Pat. I guess first of all, we're definitely encouraged by what we saw last night and look forward to working with the government on organizing the details of that program. I would say definitely a positive, although it's the -- at the moment where we're seeing as loan size is capped at $1 million, which will be primarily beneficial for the Small Business segment. I think pretty obvious to say that there are definitely stress sectors that they're focused on, hotels, restaurants, entertainment and leisure. So we think the government is spot on with the targeted approach that they're taking. Our small business portfolio in aggregate really isn't that big. It's about 5% of our business in government loans. And so we think it will be beneficial clearly and beneficial for the broader economy and beneficial to employment certainly in those sectors. So we're highly encouraged, but in terms of material impact on the performing provision, I guess probably too early to say and if and I suspect probably not a big amount.

Got it, that's helpful. Thank you.

Thank you. Next question from Darko Mihelic from RBC Capital Markets. Please go ahead.

All right, thank you. My questions are for Pat Cronin. Pat, I'm looking at the loans past due not impaired and I wanted to clarify your discussion with respect to deferrals and frozen. Can you let me know if you've come off of a deferral and you have not made your first payment are you captured in this table?

Well, I think Darko, I think what you're seeing too, you're seeing an uptick there, this is probably the origin of your question, you're seeing a bit of an uptick in loans past due, and not impaired. And really, what that is, it's a bit of a technical anomaly that you're seeing there. Interestingly, the last day of the quarter fell on a weekend and what that means is some of the payments for loans, particularly in our consumer division don't get processed, actually until the Monday. And so they show as actually past due but not impaired. It's a real and that's almost all of the elevation you're seeing in that number. It doesn't happen very often. We actually saw this, I think maybe Q2 back in 2017, with almost the exact same dollar value phenomenon there. So I wouldn't read too much into that loans due or loans past due not impaired in that number. Maybe broadly though, with respect to consumer deferrals, I think you've seen a pretty significant decline. We're seeing pretty encouraging trends with delinquency. We're more focused on ones that have expired and cycled, so have gone through a payment cycle, some pretty encouraging trends there. We, the ones that are going current tend to be making full payment as opposed to partial, almost the vast majority of them are full payment. We're finding if they're current after one month, they're highly likely to be current after two, so seeing some definite positive trends there. We'll continue to watch that segment closely, but that's I guess, all I have to say on that.

Thank you. And just a followup on that, then, Pat. So what is the -- I mean, it's difficult to find the numbers, difficult to back into one, two. So what I'm really just curious about is, how many people have come off of a deferral and have not made their first payment? Like, what is the dollar amounts that we're talking about? And what is the assumption with respect to whether or not these people actually go all the way to impaired status?

Yes, so I can tell you about two consumer loans. When we look at well, first of all about, like I said in my opening remarks, about almost 90% have now expired and delinquency rate of those that have expired is about 2%. It's a little less than Canada, quite a bit higher in the U.S., but mostly because the percentage that was delinquent going in was higher in the U.S. than in Canada. So that kind of gives you a perspective of what delinquency looks like right now. And then we've got about 60% of that population that have actually gone through a full cycle of payment, and the delinquency rates tend to be about the same, still sitting in and around that 2%, maybe just slightly lower. The vast majority of what's left on deferral is mortgages, so I don't expect those delinquency numbers to actually change a whole lot. I mean, we'll watch it carefully as we go, but so far we're seeing pretty good signs on delinquency.

That's good. So just so when I calculate, when you say 2% are delinquent, do you mean 2% of the peak amount of loans that were in deferral?

2% of what has now expired.

Okay, all right. So I'll have to work them out on that. Okay, thank you.

Okay.

Thank you. Next question is from Mario Mendonca from TD securities. Please go ahead.

Good morning. First on the extreme [ph] earnings growth has delivered here in, I want to review areas where somewhat…

Hey Mario, your line is going to cowling [Ph] in and out Mr. Mendonca.

Okay, I will -- give me a second. As I reflect on your pretax provision or [indiscernible] in this there are a number of areas where it looks like the most probably outperformed the peers. But the one in particular that I wanted to highlight was just in the fee income; I'm excluding capital markets from this. There are a number of areas where BMO just seemed like it's been a bit more resilience with fees, deposit and payment fees, some of those big broad categories. Can you speak to why those lights in not seeing the sort of effects, the declines are seeing across the peer group, is there something specific to BMO that I may be missing?

Hey, it's Tom. I can take a crack at that, others can feel free to add in. So, we have a very diversified non-interest revenue stream and some things through the course of the year we're up others down. And when you look at our mix compared to others, on the credit side, credit card business side, the year was generally pretty tough and balances were down, fees were down and our exposure to that part of the market is not bad, but a little below some others. And so some others would have been more impacted by negative results on that front. And our commercial business maybe is helping a little bit. And, we obviously skew somewhat to the commercial side. We've been active in managing that business, Dave has talked about that. So that might have helped us a bit. And it says, we look out to next year, we are seeing a rebound in consumer spending or expecting an uptick in M&A activity in capital markets, fee streams in the wealth business given reasonably resilient equity markets are likely to be in good shape. And so, we're reasonably optimistic about what that line looks like in total for the next year.

That’s great. Just a quick follow up, then. So I totally understand the reference to cards, I can see that fairly clearly as I look at my own numbers. Would BMOs better performance in say deposit and payment services, would that -- could that be connected to the overweight in commercial?

Sorry, Tom, I was going to answer.

Yes, go ahead.

Definitely a positive. You can see it not only in our deposit growth, but in our treasury management fees. And that's been now it's been over four or five years. So as you continue to grow clients and you'd have their operating business, that's a positive on both sides of the border.

And the same would be true for credit and lending fees, the overweight and commercial would also help that line reasonably?

Well, yes, but to the extent that your loans are down, there wouldn't be as much in fees there. So I think we've worked through that. So I think the point you're making is positive, and it's maybe in spite of lower loans than we've had in the past. So just more of as loans continue to grow, and start growing again, I think that's just more positive down the road.

Thank you.

Thank you. Next question is from Mike Rizvanovic from Credit Suisse. Please go ahead. Your line is open.

Hi, thanks for taking my question. Good morning. I want to talk a bit about expenses. So I'm looking at your pretax and pre-provision earnings on an adjusted basis down actually quite a bit from last quarter actually is down about 5%. And I'm wondering, in this age of COVID-19, I'm imagining that you're seeing probably the same things that all your peers are seeing with respect to just how much more quickly people are turning to digital channels. And if you can, maybe best question for Ernie or for Dave, but in your Canadian and U.S. businesses, the P&C banking side, is this something that could be an opportunity with respect to maybe a bit more aggressive on the branch cutting? I think you had a little bit of closures on a net basis in Canada, and not much in the U.S. the last couple quarters. If you can talk to that that will be helpful?

Thanks Mike. It’s Ernie. Thanks for the question. You're spot on. We're seeing an increase in both service transactions and sales through our digital channel and we're also seeing a return back to slightly normal levels in reality in the branch network. But that said, we're constantly looking at the footprint and saying, are there opportunities for us to pull back to create a different operating model, whether they be our service capabilities? So that is what we're looking at and we'll continue to focus on as COVID ebbs and flows we're managing that accordingly now. And we've got a lot of learning through the pandemic on how to really optimize between our branches, our call center and our digital channels. So really, there's a good momentum going forward for us in the business overall and cost management is key to it. We've already demonstrated that this year and we will continue to accelerate on that agenda into next.

Okay, thanks for that. And then curious with respect to future cost cutting, is BMO going to stick to the previous methodology of one time, stick to the previous methodology of onetime adjustments, taking restructuring charges or is it going to gravitate to more sort of just within the regular run rate of earnings?

No the latter, it's Darryl, Mike. The latter is the answer. A year ago, I said so I think pretty definitively that if we are to go after cost cutting measures, it would be taken in the normal course in the lines of business without taking a charge at the top of the house. There was in fact, even a little bit of that in the quarter that we've just announced and not enough to matter, so we don't even call it out in particular. So going forward, the model is very much the latter.

Great, thanks for the color.

And, and with that operator, I think we're going to have to, I think we're going to have to wrap. So I'm just going to grab the mic here and thank everyone. As you've heard today, and as I said last quarter, there are four key drivers of our performance and our outlook that I'd like to highlight; number one, we're building on clear and top tier operating momentum and proven strengths, among them our strong customer focus, and loyalty and we see clear longer-term opportunities for growth in our targeted areas of focus. Number two, we're appropriately provisioned and have an enduring commitment to superior risk management that sets us up for continued outperformance in the industry on credit, defining strength for BMO. Number three, we have strong capital and liquidity positions that give us the capability to absorb any remaining uncertainty and the flexibility to invest and grow. Number four, we're delivering on our expense and efficiency commitments, with strategies in place to do more. And when I roll it all up, our diversified model, I would say has been tested and proven resilient. And I'm confident in the continued execution of our strategy to drive leading performance as the recovery accelerates through 2021. And before I close, I want to acknowledge the tremendous impact that Tom has made at BMO. It's almost impossible to overstate it. He served in a number of critical areas for the bank as your Treasurer, Chief Risk Officer and of course CFO helping to lead the bank through the global financial crisis, successive acquisitions, and now a global pandemic. I know he's developed very strong relationships with many of you on the call, many investors and analysts and as one of my most deeply valued partners, I will miss his contributions at this particular table. I look forward at the same time to welcoming our incoming CFO, Tayfun Tuzun at our Q1 call. I wish you all a safe holiday season and I look forward to talking to you again in the New Year. Thank you.