Earnings Labs

Bank of Hawaii Corporation (BOH)

Q1 2020 Earnings Call· Mon, Apr 20, 2020

$78.17

-0.69%

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Transcript

Operator

Operator

Ladies and gentlemen, thank you for standing by. And welcome to the Bank of Hawaii Corporation First Quarter 2020 Earnings Conference Call. At this time, all participants lines are in a listen-only mode. After the speakers presentation, there will be a question-and-answer session. [Operator Instructions] Please be advised that today's conference is being recorded. [Operator Instructions] I would now like to hand the conference over to your speaker today, Cindy Wyrick, Director of Investor Relations. Please go ahead.

Cindy Wyrick

Analyst

Thank you, Sarah. Good morning, good afternoon, everyone. Thank you for joining us today, as we discuss the First Quarter of 2020. On the call with me today is our Chairman, President and CEO Peter Ho; our Chief Financial Officer Dean Shigemura; and our Chief Risk Officer Mary Sellers. Before we get started, let me remind you that today's conference call will contain some forward-looking statements. And while we believe our assumptions are reasonable, there are a variety of reasons that the actual results may differ materially from those projected. During the call this morning, we'll be referencing a slide presentation that was included with our press release this morning. A copy of this presentation and the release are available on our website, boh.com under the Investor Relations link. And now I'd like to turn the call over to Peter Ho.

Peter Ho

Analyst

Thank you, Cindy. Aloha everyone, mahalo for joining us today. We hope this call finds you, your family and your colleagues in good health and in good stead. Given the depth and breadth of the COVID-19 crisis, we thought we'd break from the long standing format of our earnings call. We will still cover Q1 results, but we'll bridge that commentary somewhat and place it subsequent to some commentary around the COVID-19 supplement, which you received as part of our press release today. The supplement is intended to share with you how Hawaii has been impacted, how Bank of Hawaii is prepared for the COVID-19 crisis, how we're operating and performing through the crisis, and how our liquidity, credit and capital positions stack up to the challenge at hand. I'll begin by giving a broader overview, Dean will follow to discuss liquidity, Mary will discuss our credit metrics, and Dean will conclude with some thoughts on capital. We'll then spend a brief amount of time on Q1, and then we'd be happy to answer whatever questions you might have. So I'm going to begin on the supplemental packet beginning on Page 2, with the overview. And basically fundamentally, we view COVID-19 as a multifaceted crisis. Of course, it's a health crisis, and it is certainly an economic crisis, but it is also a social crisis and even an ethical crisis. Given this, we believe long-term value will accrue to firms committed to balancing the needs of all stakeholders, customers, employees, shareholders, vendors, and the community at large through this crisis. Without question Hawaii faces substantive short-term and mid-term challenges. However, the long-term attractiveness of Hawaii, as a place to live, as a place to visit and as a strategic military vantage point remains unchanged and intact. Our liquidity, credit posture…

Dean Shigemura

Analyst

Thanks Peter. On Slide 17, our liquidity remained strong, supported by conservative investment portfolio and a solid deposit base. The high quality composition of our investment portfolio, which represents approximately 30% of total assets is a source of stored liquidity. Our deposits consisting of an exceptional core deposit base supports a low loan to deposit ratio, and we also maintain a deposit cost advantage relative to our National and Hawaii peers. Slide 18 is a decomposition of our investment portfolio. The conservative construct of our investment portfolio enhances our liquidity. 94% of our investment securities are AAA rated and a 100% are minimum E rated. This results in a portfolio that is highly liquid and can easily be utilized to secure additional funding. In addition, the government and agency securities provide secure and reliable monthly payments for continued balance sheet funding. In 2019 the average monthly cash flow was greater than the $100 million. Our strong deposit mix is shown on Slide 19. Our deposit base is characterized by solid mix of customers and core deposit accounts that results in low cost and stable funding. Over 90% of balances are from core consumer and commercial customers, and nearly 90% of deposit balances are in core checking and savings accounts. Our loan to deposit ratio shown on Slide 20 is low, especially when compared to peers. Our long history of a relatively low ratio is driven by our strong and stable deposit base. And the low ratio provides added balance sheet flexibility to accommodate ample asset funding opportunities. Slide 21, shows our deposit growth and deposit cost advantage history. We've grown our deposits through a numbers of different economic environments while maintaining our low cost advantage, both significantly contributing to our profitability. Now I’ll turn it over to Mary.

Mary Sellers

Analyst

Thank you, Dean. Beginning on Slide 22. Bank of Hawaii has three fundamental tenants that guide how we approach lending. We believe that these have proven to provide us with a superior portfolio construction and performance outcome, allowing us to support our customers and community through difficult economic times. First, we lend to customers we know. Second, we lend to markets we understand. And third, we lend to communities we trust. These underpinnings couple with conservative underwriting and disciplined portfolio management results in a portfolio that’s diversified by category, a portfolio with appropriately sized exposure, a portfolio that is 73% secured by quality real estate with a combined weighted average loan to value of 57%, and higher risk categories that are well contained. Moving to Slide 23. Beginning with our geographic footprint, 92% of our portfolio is Hawaii based, with 6% in the West Pacific and 2% on the Mainland. Our Mainland exposure represents credit extended to our customers who have diversified assets or operations beyond Hawaii. On the next slide, we highlight how knowing our customers comes from the length of relationships we've enjoyed with them. 57% of consumer borrowers and 64% of commercial borrowers have had relationships with the bank for 10 or more years. On Slide 25, granularity. We take a disciplined approach to managing our exposure limits and this results in a granular commercial portfolio. 93% of loans are under $30 million, while 72% of loans are under $15 million. Stepping to Slide 26. Our loan portfolio totals $11.4 billion and reflective of our Island economies is 60% consumer and 40% commercial, with 75% secured with quality real estate. Moving to Slide 27, we'll detail the consumer portfolio. The consumer portfolio totaled $6.8 billion with 83% secured by well margin real estate. The largest segment, residential…

Dean Shigemura

Analyst

Thanks, Mary. Turning to Slide 33. We maintained strong capital levels that are substantially above the well-capitalized minimums. Our capital structure simple, all common equity with no preferred securities or other forms of hybrid capital. In addition, we have a long demonstrated and strong history of dividends. As shown on Slide 34, we maintain our capital levels well in excess of minimums required. Our common equity Tier 1 capital ratio is nearly twice the well-capitalized minimum. Our strong capital position is further supported by our comparatively low level of risk assets. Slide 35, we have a long and unbroken history of dividends. Bank of Hawaii was one of the few banks that maintain and paid its dividend throughout the financial crisis. And our Board declared a dividend of $0.67 per share for the second quarter of 2020. I'll turn it back over to Peter.

Peter Ho

Analyst

Okay. So that concludes the COVID-19 supplement. We're happy to answer questions, but before we do that, we thought we'd give you just some group's thoughts on how Q1 went, which actually, prior to the viral situation was trending towards pretty good outcomes. Dean, do you want to touch on that?

Dean Shigemura

Analyst

Sure. Net income for the first quarter was $34.7 million or $0.87 per share. Our return on assets was 0.77%. The return on equity was 10.64%, and our efficiency ratio was 55.96%. Our net interest margin in the first quarter was 2.96%, up 1 basis point from the fourth quarter and down 16 basis points from the first quarter of 2019. Net interest income on a reported basis in the quarter was $126 million up $2.1 million from the previous quarter and up $1.1 million from the first quarter last year. For the second quarter of 2020, we expect our net interest margin will be about 1 to 2 basis points lower than the first quarter. As Mary will discuss later, we recorded a credit provision of $33.6 million this quarter. Non-interest income totaled $46.1 million in the first quarter of 2020, down $1.6 million from the previous quarter and up $2.4 million from the first quarter last year. Non-interest income in the previous quarter included a gain of $3.8 million related to an early buyout of a leveraged lease. And non-interest income in the first quarter last year included a $1.4 million commission related to insurance products. Adjusted for these items, the increase compared with the fourth quarter and first quarter of last year were largely due to significant growth in customer derivative activity. Strong mortgage banking revenues during the first quarter was partially offset by an impairment of the mortgage servicing portfolio. For the second quarter of 2020, we expect non-interest revenue to decline due to lower levels of customer derivative activity and certain fee waivers that we are offering through June, in order to assist our customers during the COVID-19 pandemic. Non-interest expenses in the first quarter totaled $96.3 million, an increase of $3.2 million from the previous quarter and from the same quarter last year. Non-interest expense for the first quarter of 2020 included seasonal payroll expenses of approximately $3.1 million, and severance expenses of $4.7 million that were partially offset by elimination of corporate incentive accruals. There were no significant items during the fourth quarter of 2019. The first quarter of 2019 included seasonal payroll expenses of approximately $2.7 million. For the second quarter of 2020, we expect our total non-interest expenses will be lower by approximately 10% from the first quarter. Our investment portfolio increased to $5.7 billion. The duration of the portfolio was 2.8 years at the end of March, and premium amortization during the quarter was $6.2 million. In the first quarter, we repurchased 156,400 shares of common stock for a total of $14 million. Due to the uncertainty related to the COVID-19 pandemic, we suspended the share repurchase program in mid-March. Our shareholders' equity was $1.33 billion at the end of the first quarter. Our Tier 1 capital ratio was 11.85%, and our Tier 1 leverage ratio was 7.14%. I'll turn the call over to Mary.

Mary Sellers

Analyst

Thank you, Dean. Based upon the CECL standard, the allowance for credit loss was $138.2 million as of the end of the first quarter, a $29.8 million increase from our January 1, 2020 implementation date, and $28.2 million increase from December 31, 2019. Given the charge-offs of $3.7 million, a provision of $33.6 million was recorded. The increase in the allowance is reflected of management's best estimate of incurred losses over the life of our portfolio, loans in our portfolio given the company's credit risk profile, the economic outlook and forecasts for our market with the changing global pandemic, as well as the unprecedented front end intervention with fiscal monetary and regulatory program. The first quarter's estimate was anchored on New UHERO's March 31, 2020 forecast, which estimated Hawaii will realize 13.7% unemployment for the full year 2020, with job loss peaking at the end of the second quarter, followed by a very gradual reopening of the economy through the latter part of the year. The bank CECL methodology reflects updated portfolio segmentation and use of the company's net charge off experience through the great recession. The ratio of the allowance for credit losses to total loans and leases was 1.22% at March 31, compared with 0.99% at January 1, 2020, and 1% at December 31, 2019. The reserve for unfunded commitments was $3.3 million for the first quarter, compared with $3.5 million at January 1, and $6.8 million at December 31, 2019.

Peter Ho

Analyst

Thanks, Mary. So, I know we took a fair amount of time this morning, but we thought it was important to not only update you on the quarter's results, but also just what's been happening out here and with Bank of Hawaii in the COVID-19 crisis. So, thank you for your interest in Bank of Hawaii. We'd be happy to answer your questions at this time.

Operator

Operator

Thank you. [Operator Instructions] Our first question comes from the line of Ebrahim Poonawala with Bank of America. Your line is now open.

Ebrahim Poonawala

Analyst

Thank you. Good morning, Peter.

Peter Ho

Analyst

Good morning.

Ebrahim Poonawala

Analyst

So I guess, first of all, thank you very much for all the details, and the slide disclosure is very helpful. I guess just in terms of -- not sure if for Mary or yourself, how do we think about the reserve build when you look at the results going from 1% to 122%? If you can talk to us in terms of -- means when I look at the forecast that you provided, the macro forecast, feels like a pretty decent bounce back next year is what's baked in. Is that kind of what's your underlying expectations around how things play out and we start to get close to normal towards the end of the year into next year? So if you can talk through just what the assumptions went through. And tell me if this is right or wrong, but when I compare reserves today versus what happened in the great financial crisis when the reserve ratio went from like 138 to I think 276 almost doubled over a period of two years. Should we just see a gradual increase in reserves until there's more clarity to the magnitude that we saw in 1Q?

Mary Sellers

Analyst

Yes, Ebrahim. I think that's very reasonable to expect. Of course, we would as noted, expect to reserve build if this continues. And the magnitude of that would really be dependent on what we see into the next quarter.

Ebrahim Poonawala

Analyst

And so your forecast today is based on the Slide 14, where things kind of bounce back. If that's what informed your CECL reserve, is that accurate?

Mary Sellers

Analyst

Yes, that is.

Peter Ho

Analyst

Yes, but it's actually muted a bit.

Mary Sellers

Analyst

We did mute the recovery down a bit from what the UHERO forecast was going into 2021.

Peter Ho

Analyst

Yes. So we sensitized the reemergence a bit, but probably directionally correct. That's right.

Ebrahim Poonawala

Analyst

Got it. So if that -- I guess the conclusion that Peter and it's all about credit right now for the bank, so sorry to kind of go on with it. But is it safe to assume like I was looking at 2009, 2010 the bank lost about 230 basis points in terms of charge offs, that today you don't expect this to be as bad or probably half of as bad as '08-'09 was is kind of the working assumption right now at the bank?

Peter Ho

Analyst

Yes, for a couple of reasons. So, first of all, our portfolios have changed pretty dramatically from '08-'09 to 2019-2020. So you'll know that we've taken -- really moved the commercial portfolio more towards a secured nature. And then on the consumer front, really pushed the portfolio's away from what were never sub-prime but closer to sub-prime types of products than previously. So for instance, we used to have a pretty substantial shared national credit portfolio, frankly, which contains the bulk of our commercial charge-offs which weren't actual charge-offs, but were basically losses incurred through the sale of those pieces of paper. So, that is a difference that was there in 2008-2009, that’s just nonexistent in our portfolio today. We used to have a much larger book of leveraged leases, aircraft leases that are as you can tell from the lease line are pretty much nonexistent in fact. I think our leverage portfolio is down to investment grade railcars. Then on the consumer side, we had 200 -- I want to say $200 million plus small business score product that performed pretty poorly through the financial crisis, that basically became a legacy product, and I think we only have like $20 million or something left to that portfolio. So that was another big charge-off line item for us. Land loans was another area, where I think we had upwards of $50 million mostly on the Neighbor Islands took fair amount of haircut there. And then finally on the indirect space, we used to lend a lot deeper into the indirect space than we do today. There were losses there. So, when we resegment the portfolios for what they are today vis-à-vis what they were and then reapply loss rates, Ebrahim it's kind of we get what we get. Another note is that, we were very aggressive in '08-'09 in taking things to charge-off, and in fact, we actually, as you probably saw in the numbers subsequent to the recession, saw a good amount of in particular secured types of assets generating pretty sizable recoveries. So yes, you’re right, there is a differential, but I think there’s pretty good documentation behind why that difference will exists today versus the financial crisis.

Ebrahim Poonawala

Analyst

That’s helpful. And I guess just one bigger picture question Peter. You isolated portfolios around leisure industry and such, but I guess the perception and our understanding is that the Hawaiian economy and a lot of peripheral industries, be it professional services et cetera, live off of tourism and visitor spending. Talk to or just in terms of from a business standpoint, and I am sure you sit in many sort of chamber of commerce type committees locally. What’s the view in terms of the Island recovering from a tourism perspective over the next six to 12 months?

Peter Ho

Analyst

Well, I think that the most pressing issue is to continue on with the health trend that we’re experiencing, because nothing could be worse than Hawaii as a marketplace being -- I don’t want to name names of being like some other visitor areas that are not having the same quality of outcomes that we’re having. Those situations can create not just short-term recovery issues but long-term branding issues. So I think it's really important and the consensus that I am getting from the business community is making sure that we have a positive health outcome is critical, making sure that we have the resident testing and contact tracing capabilities in our marketplace, so that we can emerge the way that’s going to make our visitors as well as residence of course, feel safe and confident as business resumes is another important element. And that is something that to some extent we can control here in our islands, but a lot of that is science and Federal as well and resource capability as well. So, I think that there is a desire to be up and running by the end of the year. My guess is that’s going to be a pretty slow transition likely intended to be. So I think what will happen is, we’re going to begin to pick up the local economy as our shelter in place and work from home policies adjust, and I think they are likely to adjust based on the numbers we have, that should create some economic lift for us. But, you’re right. The visitor industry is 10% of GDP and indirectly a larger percentage as you pointed out. And that will get back to normal, but I think the caution there is, it should only go back to normal when it's appropriate to do so.

Ebrahim Poonawala

Analyst

Understood. Thanks for taking my questions.

Operator

Operator

Thank you. Our next question comes from the line of Casey Haire with Jefferies. Your line is now open.

Casey Haire

Analyst · Jefferies. Your line is now open.

Yes. Hey, good morning, guys. How are you? Quick question on the guidance for 2Q, specifically. Can you speak to what's getting NIM down only 1 to 2 basis points? Is it -- do you have more room on deposit costs or securities yields holding up just some color there? Yes, just for now.

Dean Shigemura

Analyst · Jefferies. Your line is now open.

Yes, you've kind of nailed two of the factors. One is that we're able to lower our deposit costs. The other is the portfolio yield is hanging in there despite the lower rates. And the other thing is the little bit of a mix shift more loans versus relative to investment. So kind of those three things are kind of helping us support the NIM at this point.

Casey Haire

Analyst · Jefferies. Your line is now open.

Okay. So how could the security yields be holding up just given the shape of the curve? I mean, and then also I'm assuming if PPP continues to be a loan growth driver that would be NIM dilutive now?

Dean Shigemura

Analyst · Jefferies. Your line is now open.

Yes, and I should clarify. The NIM guidance does not include the PPP loans that we're going to be booking in the second quarter. In terms of the investment portfolio, what has happened is mortgage spreads have widened out quite a bit. So it's kind of held up the yield on the portfolio, as well as prepayments haven't been as high as we had expected. So, those two things are kind of holding up the yield on the investment portfolio.

Casey Haire

Analyst · Jefferies. Your line is now open.

Okay, understood. And then on the expense side, expense is down 10%, what is the key contributor there?

Dean Shigemura

Analyst · Jefferies. Your line is now open.

A lot of it has to do with discretionary expenses. One obvious one would be like travel, can't travel. So that's going to go away. But there's other categories that are coming down, including --

Peter Ho

Analyst · Jefferies. Your line is now open.

Variable comp.

Dean Shigemura

Analyst · Jefferies. Your line is now open.

Yes, variable comp is a big one that we already took down in the first quarter. And then some of the seasonal expenses that we had in the first quarter will of course not repeated, and then as well as the separation. But it's going to be lot of the discretionary expenses coming down.

Casey Haire

Analyst · Jefferies. Your line is now open.

Okay, very good. And then just switching back to the credit discussion. So the loan modifications that you guys outlined on slide was it nine there? How much of that -- can you just give us some color as to what exactly you are doing? And then how much of that is, as I'm assuming that is largely concentrated in your sort of worry spots lodging, retail, restaurant, entertainment sector of the portfolio?

Mary Sellers

Analyst · Jefferies. Your line is now open.

So, in the commercial portfolio it's predominantly within our commercial mortgage business. And a lot of that is really we're just seeing a number of our clients looking for principal relief. And that really allows them some flexibility for the uncertainty and also to accommodate some of their customers and tenants that may need relief. In the consumer side, residential mortgage and home equity are about 10% of the total, and indirect and the other direct are about 11%.

Casey Haire

Analyst · Jefferies. Your line is now open.

Okay. And just last one, just on the on the CECL reserve build scenario. Like, I think someone mentioned that that unemployment is predicated on unemployment spiking at 24% or peaking at 24%, 25%. I mean, it sounds like we're there right now. So I'm just curious is there -- did any of the reserve build outlook, was it based on A sort of a down case scenario? Given that, it feels like -- the base case is where we are right now. My point is it doesn't feel like it allows for much incremental downside from here.

Mary Sellers

Analyst · Jefferies. Your line is now open.

No. We really leveraged off where we were at that point in time. And clearly, we look forward as we do next quarter to see where we are and the impact and magnitude of what's happening.

Casey Haire

Analyst · Jefferies. Your line is now open.

Okay. Thank you.

Operator

Operator

Thank you. Our next question comes from the line of Jeff Rulis with D.A. Davidson. Your line is now open.

Jeff Rulis

Analyst · D.A. Davidson. Your line is now open.

Thanks. Good morning. Just to reframe maybe that last question. So, kind of getting into the day two adjustment, I guess, it's just -- is that a March 31 provision versus April 20? And just try to frame up, if you had expectations for a worsening environment, it plays out and we may be back off from the worst fears, I guess 2Q provisioning, if you could kind of frame up what that looks like in the event of how that's lowered or maintained in some fashion?

Mary Sellers

Analyst · D.A. Davidson. Your line is now open.

I think that's pretty difficult really. We'll need to really move into 2Q and see what the magnitude and duration aspect looks at that point.

Peter Ho

Analyst · D.A. Davidson. Your line is now open.

Yes, I think that one of the challenges Jeff, is that, classically we're modeling against trends, right. And, right now we're modeling against trends as well as outcomes. So by outcome I mean, so -- it's hard for us to model with exact certainty when the work from home, stay at home policy directed will be lifted. And if it's lifted sooner, that has a positive impact on the local economy, if lifted later, it has more of a negative impact. It's hard to tell now when the travel quarantine will be lifted. And if it's lifted earlier, that means the more visitors will come into the market if its later, fewer visitors will come into the market. So the approach that we've taken is on a quarter-by-quarter basis, we're making our best case assessment based on the information that we have available to us, and our best guess for near-term outcomes as best as possible. But, it does create a little bit more choppiness, I think, in how we approach provisioning then perhaps everything is passed, and not because that's our intent, but that's I think because the environment we find ourselves in.

Jeff Rulis

Analyst · D.A. Davidson. Your line is now open.

Right. Lots of variables. Maybe just two quick ones for Dean. So the premium amortization, you mentioned about $6 million, little over $6 million in the first quarter. Again, baked in that margin guide is expectations for that to sustain at that level or increase decrease given the margin guide?

Dean Shigemura

Analyst · D.A. Davidson. Your line is now open.

The expectation is it will increase some.

Jeff Rulis

Analyst · D.A. Davidson. Your line is now open.

Okay. And then the follow-on, just on the fee income side, that other $10 million was pretty high. And I think you maybe alluded to customer derivative activity. Is that what was in there? And subsequent, I guess, you talked about maybe that tails off in the second quarter?

Dean Shigemura

Analyst · D.A. Davidson. Your line is now open.

Yes, it is in that line item.

Jeff Rulis

Analyst · D.A. Davidson. Your line is now open.

Okay. That's it for me. Thanks.

Peter Ho

Analyst · D.A. Davidson. Your line is now open.

Thanks, Jeff.

Operator

Operator

Thank you. Our next question comes from the line of Jackie Bohlen with KBW. Your line is now open.

Jackie Bohlen

Analyst · KBW. Your line is now open.

Hi. Good morning, everyone.

Peter Ho

Analyst · KBW. Your line is now open.

Hi, Jackie.

Jackie Bohlen

Analyst · KBW. Your line is now open.

Looking to the drop that you had an FTE, looking point-to-point from 12/31 to 3/30, that roughly call it 30 people or so. Is that the extent of what we discussed on last quarter's call or is there more to come from that?

Peter Ho

Analyst · KBW. Your line is now open.

I'm not sure I understand the question. What are you asking?

Jackie Bohlen

Analyst · KBW. Your line is now open.

Well, you had the severance charges in the quarter and then you had a decrease in FTE. Before any of the pandemic happened, there was a discussion of what you were doing to work through expenses for the year. And so I'm wondering if all of that has been done and that's reflected in the March 31 FTE, or if there's more to come from that. And if there's been any change to how you're thinking about that in light of the pandemic that's going on?

Peter Ho

Analyst · KBW. Your line is now open.

Yes. Well, so there's a lot to unpack there to what you're asking. So first of all, we have not cut back any staff as a result of the pandemic, which is, to me, that's important piece of knowledge to understand. Secondly, the 30 FTE reduction is largely incidental to the severance charge that we took in Q2. The severance charges that we took in Q2 was largely the result of several executive level or senior level positions that we are repositioning, that will result in pretty meaningful salary savings for us, but do not really represent a meaningful change in FTE. It's kind of the wrong personal category to compare against.

Jackie Bohlen

Analyst · KBW. Your line is now open.

Okay. So, those salary savings, are they reflected in the 10% reductions that you’re anticipating in 2Q? Or will some of that flow in later in the year or two?

Dean Shigemura

Analyst · KBW. Your line is now open.

There is some in Q2 and then some in Q3 and Q4.

Jackie Bohlen

Analyst · KBW. Your line is now open.

Okay. Would you say the bulk is in Q2 or would you expect the bulk to be in Q3, Q4?

Dean Shigemura

Analyst · KBW. Your line is now open.

I would say its evenly spread out.

Jackie Bohlen

Analyst · KBW. Your line is now open.

Okay, thank you. And just for a clarification purposes. Peter, you mentioned that 15% of your stock is awaiting activation, what does that mean?

Peter Ho

Analyst · KBW. Your line is now open.

That means that they are -- for an example, we have certain branch activities that we basically need to have backups in case we have people calling in sick or people that aren't able to work, because none of the schools are in session. That means that we have operational staff in critical areas like Vault or items processing, where we have the same need for redundancy. So, because of lots of just day-to-day things being so different, like people frankly, lower income people having to figure out what to do with their kids who are supposed to be in school. And because of the fact that people are getting sick out there, unfortunately, with this virus, we felt a very strong need to have a good amount of redundancy so that we can maintain our operations straight through the situation.

Jackie Bohlen

Analyst · KBW. Your line is now open.

Okay. Thank you, that’s helpful. And then just one last one from me and then I’ll step back. In terms of the PPP loans that you have, the 2,100 that you discussed that have been processed. What amount is approved or are those all approved?

Peter Ho

Analyst · KBW. Your line is now open.

They are all approved. All of those loans have guarantee numbers from the SBA.

Jackie Bohlen

Analyst · KBW. Your line is now open.

Okay. And what general loan size should we think about realizing that that’s a range of loan sizes, when trying to calculate the fee that you'd expects to receive an amortize over the life of the loan?

Peter Ho

Analyst · KBW. Your line is now open.

Oh, I don’t even know what that number is.

Mary Sellers

Analyst · KBW. Your line is now open.

265.

Peter Ho

Analyst · KBW. Your line is now open.

I think the C range is 1% to 3%. I think, I don’t know this Jackie, but I think if take the middle probably as good against any.

Jackie Bohlen

Analyst · KBW. Your line is now open.

Okay. Thank you.

Operator

Operator

Thank you. Our next question comes from the line of Laurie Hunsicker with Compass Point. Your line is now open.

Laurie Hunsicker

Analyst · Compass Point. Your line is now open.

Hi, thanks. Good morning. Dean my first question is for you, just wondered that how we should be thinking about the tax rate here?

Dean Shigemura

Analyst · Compass Point. Your line is now open.

The tax rate we're about 20% to 21% in Q2.

Laurie Hunsicker

Analyst · Compass Point. Your line is now open.

Okay, great. And then Mary, I just wondered, just a couple of things. First, I just want to make sure, oil exposure is zero. Is that correct?

Mary Sellers

Analyst · Compass Point. Your line is now open.

That is correct.

Laurie Hunsicker

Analyst · Compass Point. Your line is now open.

Okay. And then multifamily…

Mary Sellers

Analyst · Compass Point. Your line is now open.

[Multiple Speakers].

Laurie Hunsicker

Analyst · Compass Point. Your line is now open.

Go ahead, I am sorry.

Peter Ho

Analyst · Compass Point. Your line is now open.

I am sorry, I just wanted to clarify. So, we have no classic oil and gas exposure. We do have some retail service station exposure. And we do have some natural gas exposure that’s a little bit different.

Laurie Hunsicker

Analyst · Compass Point. Your line is now open.

Got it. Okay, perfect. Of your CRE book, your $2.6 billion or so, how much of that is multifamily?

Mary Sellers

Analyst · Compass Point. Your line is now open.

It's about 47%.

Laurie Hunsicker

Analyst · Compass Point. Your line is now open.

47% is multifamily. Okay, great. And then just I guess last question. Peter, just going back to what Ebrahim was asking regarding the Hawaii economy, and just wondered if you could talk a little bit to sort of the tangential impact of tourism. In other words as we think and I love this breakdown, it's super helpful. Whether you want to talk about GDP by industry or personal income by industry or jobs by industry. Just how we think more broadly about the tangential impact of tourism, as we're thinking sort of encompassing everybody from -- for example, the cleaners, that service the hotels. What would the percentage look like if we took sort of a broader swipe on tourism? Thanks.

Peter Ho

Analyst · Compass Point. Your line is now open.

Yes, so I think that the numbers somewhat speak for themselves. The biggest impact of this unprecedented pullback in tourism is the effect on jobs, because it's a job heavy industry. And you can't get away from the fact that a big, big percentage of the state's job ranks come out of this industry. So that has been an absolute problem and it is a crisis for us that we have to deal with. What also is likely true and I don't know this, I don't know the specifics around this, but many of these jobs tend to be lower wage jobs as well. And so there's a bit of a disproportionate outcome when you get to how many jobs have been lost, and what the reduction of personal income. How that will play through to the economy is somewhat tough to tell. But the way we think about it is the hits to our community, capital C is substantial. And so we're very active around trying to support the community from contribution standpoint. We will support the community from a product standpoint, that's going to help those that exact rank of -- classification of people. I think the other thing you're getting at is what's the indirect impact on the visitor industry, 20% of jobs, 10% of personal income, 10% of GDP. Yes, it's a big number. I mean, there's no getting around that. And so, yes, certainly professional services is going to be impacted, real estate and trades is going to be impacted, because these workers live and sleep someplace. So, I don't mean to isolate GDP at 10% and jobs 19% and personal income at 11%. Those are the direct numbers. And there is absolutely an indirect correlation to visitor activity that's going to have a meaningful negative impact on the state for sure.

Laurie Hunsicker

Analyst · Compass Point. Your line is now open.

Great, thank you.

Operator

Operator

Thank you. This concludes today's question-and-answer session. I would now like to turn the call back to Cindy Wyrick for closing remarks.

Cindy Wyrick

Analyst

I'd like to thank all of you for joining us today and for your continued interest in Bank of Hawaii. As always, please feel free to contact me if you have additional questions, or need further clarification on any of the topics discussed today. Thanks, everyone. Stay safe.

Operator

Operator

Ladies and gentlemen, this concludes today's conference call. Thank you for participating. You may now disconnect.