Robert Moreno
Analyst · Citi
Good morning, everyone. Loan growth in the banking system decelerated slightly in the quarter. As of May, loans were growing at a year-on-year rate of 4.5%, somewhat below our expectations for the year. The growth rate of Retail segments continues to be the main driver of loan growth, while commercial loans continue to reflect the general low growth environment we saw in the quarter. On the other hand, asset quality in the industry remains relatively stable and loan growth outlook as the economy recovers should rebound in the second half of the year. Now we will go into further detail in the implementation of our strategy and how this is generating high levels of profitability and efficiency. This was a positive quarter for Banco Santander-Chile. Net income in 2Q totaled 150.4 billion pesos, an increase 29.4% year-on-year and 5.7% quarter-on-quarter. This result was driven by a strong growth of client revenues, positive management of margins, leverage and a lower cost of credit and improved efficiency. With these results, the bank ROE reached 20.8% in the quarter, 370 basis points higher than our ROE in 2Q 2016 and above our initial guidance. This was notable not only due to the clean execution of our strategy, but also since our ROE was achieved in a low-inflation environment and with a higher corporate tax rate. With this strong quarterly result, net income in the first half of the year reached 292.8 billion pesos, increasing 21.1% year-over-year, led by a 31.6% increase in the net contribution from our business segments. This in turn was led by a 47.2% year-on-year rise in net contribution from our Retail banking segment. ROE for the first half of the year reached 20.3%, expanding from last year's 17.1%. As we will explain in the rest of this presentation, our strategy has been a key factor behind this. In terms of strategy, we made important advances this quarter in all of our four strategic objectives. As seen in this slide, our strategy has circled around, one, focusing our growth in those segments with the highest risk-adjusted return; increasing client loyalty through an improved client experience and quality of service; deepening our ongoing commercial transformation by expanding the bank's digital banking capabilities; and finally, optimizing our profitability and capital use to increase shareholder value in time. Regarding funding, the bank in the quarter focused on lowering its funding costs and optimizing liquidity levels. Lower demand for loans resulted in a spike in the bank's liquidity levels. In order to optimize this and to improve funding costs, the bank lowered its deposits rates in tandem with the lower Central Bank rate. At the same time, the bank stimulated a greater flow of customer funds to mutual funds, which in a lower rate environment, is a more attractive option for clients and which generates higher fee income. As a result, total deposits decreased 4.2% quarter-over-quarter, but on the other hand, mutual funds brokered by the bank increased 1.3% quarter-on-quarter and 14.0% year-over-year. At the same time, the bank has been proactively driving an asset and liability management strategy to optimize our net interest margin by fully benefiting from a falling interest rate environment. As a reminder, the bank's liabilities, mainly time deposits, repriced at a quicker pace than assets. So in a 12-month period, cutting interest rates by the Central Bank is generally good news for our margins. As can be observed on Slide 11, the average cost of our time deposits has been descending and this is helping to generate strong client margins, while maintaining healthy and more efficient liquidity levels. During the quarter, slower economic growth, coupled with the bank's strategy of focusing on profitability and risk, temporarily lowered loan growth. Total loans decreased 1.1% quarter-on-quarter and increased 2.9% year-on-year in the quarter. As previously mentioned, results from the majority of our business segments grew by double-digits as the subdued loan growth was more than compensated with strong client margins, fee income, a lower cost of credit and cost control. We expect loan growth to gain momentum by year-end as the speed of economic growth should also begin to recover. Loans and high-yielding retail banking continues to lead growth and increased 0.3% quarter-on-quarter and 5.1% year-on-year. Loan growth among middle and high-income earners increased 0.7% quarter-on-quarter and 6.3% year-over-year. Meanwhile, in the low end of the consumer market, loans decreased 7.2% quarter-on-quarter and 18.4% year-on-year. The bank continued to prioritize growth in less risky segments in order to maintain healthy asset quality levels and to increase margins net of risk. Loans to SMEs decreased 0.1% quarter-on-quarter but grew 5.1% year-over-year. In this segment, the bank is focused on growing the loan book among larger and less risky SMEs due to risk and considerations and also due to the fact that larger SMEs also generate higher non-lending revenues. Finally, especially in GCB, the bank continues to – on large corporate banking, the bank continues to focus on profitability and an efficient allocation of our capital over market share concerns. In GCB, results continued to be positive, as more than 90% of the revenue's non-lending based; therefore, the decrease in loans we saw in the quarter has not had a major impact on results. The success of this loan growth strategy is clearly reflected in evolution of our cost of credit and asset quality in the quarter. In general, asset quality indicators remain stable. On the one hand, the NPL ratio remained at 2.2% in 2Q, in line with the bank's loan growth strategy of steering away from the low end of the consumer market. Similarly, the bank's expected loan loss ratio or risk index, measured as loan loss allowances over total loans, also remained stable at 2.9% of loans as of June. As economic growth remains sluggish in the quarter, there was some minor deterioration of the impaired loan ratio from 6.1% as of March to 6.3% as of June, 2017. In any case, the coverage ratio of non-performing loans also remained at a healthy level of 136%. Provisions for loan losses increased 3.6% Q-on-Q and decreased 8.3% year-over-year. The cost of credit in the quarter was 1.1% compared to 1.1% in 1Q 2017 and 1.3% in 2Q 2016 and in line with guidance. On a quarter-on-quarter basis, the slight increase in impaired loans drove the rise in provision for loan losses. On a year-on-year basis, the change in the loan mix continues to be the main force driving down our cost of credit, which we believe should stay at levels between 1.1% and 1.2% for the full-year 2017. Total NIM, or net interest margin, was 4.6% in 2Q, up 40 basis points quarter-on-quarter and up 1 basis point year-on-year despite a lower year-on-year inflation. The positive dilution of net interest margin in the quarter was mainly driven by our Business segment. Net interest income from our Business segments, or client NII, increased 3.0% quarter-on-quarter and 11.4% year-on-year, with all Business segments showing strong NII growth, both on a quarter-on-quarter based and a year-on-year one, despite the loan growth. Client NIM, defined as client NII divided by average loans, which excludes the impact of inflation and the outflows liquidity portfolio, rose to 5% in 2Q compared to 4.8% in 1Q 2017 and 4.7% in 2Q 2016. It is important to note that despite a lower inflation in 2Q '17 compared to the same period of last year, the bank managed to sustain total NIM as a result of: one, the strong client NIMs, as mentioned above; and by the cut in the Central Bank's reference rate to 2.5% in the quarter. The bank's liabilities have a shorter duration than assets, so a 100 basis points average yearly fall in short-term interest rates should result in an approximately a 12 basis-point rise in net interest margin. Therefore, deposit costs should continue to fall as a lower rate environment is absorbed. And second of all, the positioning of the bank's balance sheet to benefit from a falling interest rate environment. Going forward, client NIM should remain stable at current levels. On the other hand, the U.S. inflation rate in 3Q 2017 should be close to zero and total U.S. inflation in 2017 should reach approximately 2%. So total NIM should temporarily come down in 3Q 2017 to rebound in 4Q 2017 and 2018. This will be partially offset by lower funding costs. Even greater improvement was seen in the NIM net of risk for 2Q 2017, which reached 4%, up 40 basis points Q-on-Q and up 20 basis points from 2Q 2016. This also led to a client NIM, net of risk, increasing to the highest level in the last five quarters. This in the end is the ultimate goal of our strategy. Regarding our second strategic objective, the bank continued to increase customer loyalty and satisfaction, which are key strategic goals as it creates sustainable and long-term value for our shareholders. Loyal individual customers, these are customers with – that have more than four products plus minimum usage and profitability levels, in the high-income, middle high-income segments, which is where we're focusing, grew 12.1% year-over-year. Among SMEs and middle-market customers, loyal customers increased 10.3%. Positive evolution of client satisfaction continues to attract new clients. At the same time, Santander-Chile has been a big innovator in the local banking market this year, which has been one of the main drivers of the increase in client loyalty. An innovative digital solution, such as our Work/Café branches, our 123 Click consumer loan and innovations to our app is benefiting customer loyalty levels and fee income. For the rest of the year, we promise further launches and innovations to continue generating positive goodwill with our clients. As a result, fee income continues to be another strong driver of our results this year. In the quarter, fee income increased 12.5% year-over-year. Fees in Global Corporate Banking or GCB, on a quarter-on-quarter basis fell, but still grew 23.4% in the first half. Fees in this segment are deal-driven and therefore tend to vary significantly from quarter-to-quarter. The strength of the bank in providing value-add in non-lending services, such as cash management and financial advisory services, should continue to drive fee income in this segment. The big driver of fee income in the quarter has been Retail banking, in which fees increased 1.7% quarter-on-quarter and 8.1% year-over-year, mainly driven by the aforementioned rise in client loyalty and cross-selling as well as greater fees from asset management brokerage and mortgage related insurance fees, both products that the bank stressed in the quarter. In the quarter, the bank also continued to transform the distribution network in line with our third strategic objective. Since 2012, we have been engrossed in an ambitious project of redesigning and testing new distribution models. The bank is transforming its branch network by adopting a multi-segment approach with smaller branches that are multi-segment with dedicated spaces for the different business segments. These new branches are more productive and client friendly, and therefore, we do not expect this to impact our business volumes. Therefore, the bank has been reducing the overall branch network, closing 62 branches in the last year, mainly in the Santander Banefe segment. In total, in the last 12 months, 13% of the bank's branch network was closed and the bank also continued to remove money losing ATMs, eliminating almost 30% of them. An increase in transactions through channels, such as Internet, mobile and the contact center have replaced this. At the same time, we continue to remodel the standard branches to this multi-segment format that is also more efficient. Also, the effectiveness of the bank's CRM has also increased productivity as well as implementation of other digital initiatives. At the same time, in Internet banking, our market share, excluding the state-owned bank, surpassed 42% of clients that use the web page or enter the web page with a passcode. This signifies that more and more customers are performing transactional operations through our web and this reduces the need not only for branches, but for ATMs as well. Currently, more than 30% of our Consumer loans are sold online via the app or the web page. In 2017, the priority will be to further develop our mobile banking capabilities and usage by our clients, and to continue expanding our innovative Work/Café format. By year-end, we should have 20 branches reformatted to the Work/Café format. These branches are high-tech, high-touch branches with no human tellers or back-offices. These branches have three front office persons for every back-office collaborator compared to a 1:1 ratio in the standard branch. 70% of the spaces in these branches are dedicated to sales compared to just 30% in the traditional old branch. The direct cost to income levels to Work/Café is 15% compared to 25% in a normal office. These branches also lead all client satisfaction indicators. Success of our ongoing digital and branch transformation is resulting in higher labor productivity. In the last 12 months, total volumes per branch has grown 14.7% and volumes per employee has increased 4.8%. As a result of all of the above, the bank's efficiency ratio reached 40.2% in the first half of 2017 compared to 42.7% in the same period of last year. Operating expenses increased just 1.4% year-on-year in 2Q 2017 and 1.5% in the first half. Personnel expenses increased only 0.1% year-on-year in 2Q. The slight increase in personnel expenses is mainly due to the rise in salary as they're adjusted according to CPI inflation. However, this has been offset by a 5% decrease in total headcount in the last 12 months. As a reminder, 2Q 2017 results include, in other operating expenses, a onetime charge of 12 billion pesos related to future severance expenses, as part of the bank's efforts to control costs. Also, a similar charge was recognized in 2Q 2016. Administrative expenses decreased 1.1% year-over-year in 2Q. The bank's digital transformation and reductions in branches and ATMs is leading to important cost savings and a low growth of administrative expenses. Finally, our client strategy is optimizing profitability and capital and increasing shareholder value. The bank concluded the quarter with strong capital ratios. The core capital ratio reached 10.7%, 20 basis points higher than at the beginning of the year despite having paid out 70% of 2016 earnings in April of this year. A higher and more sustainable ROE is permitting the bank to generate higher core capital ratios, and therefore to increase its payout, which in any case is reviewed each year depending on growth and capital needs. Another imprint event in the quarter was the introduction of the new banking law, which finally sets forth Chile's path towards implementing Basel III. We view the law positively as there are no major surprises from the general recommendations of the Basel committee. At the same time, we still believe that the implementation of Basel III should not lead to a need to increase the bank's capital due to the high density of risk-weighted assets that exist in Chile today. On average, the risk-weighted asset density of greater than 70% on the Basel I puts Chile, today as one of the countries with the highest risk-weighted asset density. And under Basel III, this should fall despite introducing market and operational risk. In fact, Santander Chile has been calculating its Basel III under the ECB rules for some time. Under this perspective, our core capital ratio is 140 basis points higher than the local BIS 1 ratio and reached 12.1% as of June 2017. It is very important to point out that it is still too early to say what our core capital ratio will look like under the Chilean model, but this at least serves as some guideline. We will not know the new density of risk-weighted assets until after the law is passed. In summary, 2Q, the second quarter was a good reflection of what we have been seeking to achieve. In an unexciting macroeconomic environment with low inflation and rising taxes, we have been able to produce double-digit earnings growth. The bank has been steadily improving its competitive position in the market, increasing its loyal customer base and transforming its business model and distribution capabilities to face both a more demanding business environment and the digital challenges most companies are facing. For the rest of the year, we should see similar trends and we have adjusted upwards our ROE target to levels between 19% and 19.5% for the rest – for the whole of 2017. Finally, as a – off-note, we just wanted to mention that like our main competitor, we will be publishing our monthly results at the beginning of the following month when they were – for example, July results will be published probably close to the August 10, just like our competitors do and they will be available on the webpage. Just a final note, so everyone is attend to that. At this time, we gladly answer any questions you may have.