Christopher Bogart
Analyst
Sure. So let me start with some of those, and then I'll pass you to Jim, especially in your second question. So the acceptance rate or the closing rate is something that we've talked about for some time. And we've had, as a goal, getting that number higher, and so we're pleased to be succeeding at doing that. Now of course, the investor reaction to that could be, Oh, my goodness, they're becoming less selective, but that's not in fact true. What's going on there instead is we are improving the quality of the inbound inquiries. And we're doing that in a couple of ways. One is that we are consistently educating the market. And as a result, we're seeing fewer inquiries that are just completely unsuitable for us. When we -- earlier on in this business, we would get lawyers ringing up and saying, Well, hey, I've got a fantastic opportunity here. It's a $5 million budget. And if the claim wins, it will make $20 million. And that really doesn't work. The $20 million claim will probably settle for closer to $10 million. By the time we put $5 million into it, we're going to want to make $7 million, $8 million, $9 million, $10 million. It won't leave enough money for the client, and that's not a viable investment for us. And so starting to weed those out has been successful as has been building our own internal business development and origination team. We find that we have about a 3 or a 3.5x greater level of success in moving an inquiry that has come in through the activities of that team into the pipeline than we do just a cold inquiry. So -- and this is an expensive process to run, and so our goal actually is to reduce the number of unqualified inquiries we get and continue to increase that close rate. It's not -- even at 7% where we are right now, 7% still means we're saying no 93% of the time, which is not all that desirable a dynamic. It would be much better for us to say yes more often because the cases that are coming in the door are far more suitable. And just jumping to the successes that we've had in 2020 and what that means for finance [indiscernible], we're opportunistic about what we do about capital sources. We've deliberately constructed -- a capital structure that has multiple sources of capital that we could call on, and so we have never been committed to the need to make a debt issuance. And certainly, as cash starts to come in from the things that we've called final matters, that's cash that we can turn around and reinvest. Jim, do you want to pick that up?