Hello, and welcome to Citi's Second Quarter 2021 Earnings Review with Chief Executive Officer, Jane Fraser; and Chief Financial Officer, Mark Mason. Today's call will be hosted by Elizabeth Lynn, Head of Citi Investor Relations. [Operator Instructions] Also, as a reminder, this conference is being recorded today. [Operator Instructions] Ms. Lynn, you may begin.

Thank you, operator. Good morning, and thank you all for joining us. I'd like to remind you that today's presentation which is available for download on our website citigroup.com may contain forward-looking statements which are based on management's current expectations and are subject to uncertainty and changes in circumstances. Actual results, capital, and other financial conditions may differ materially from these statements due to a variety of factors including the precautionary statements referenced in our discussion today and those included in our SEC filings, including, without limitation, the Risk Factors section of our 20 Form 10-K. Before we get started, I'd also like to welcome our incoming Head of IR, Jennifer Landis, who will be joining Citi next month and hosting this call beginning in October as I leave the seat to assume a new role within Citi, I'd like to thank you all for your partnership and support over the past few years. With that said, let me turn it over to Jane.

Thank you, Liz, and good morning to everyone. I am delighted to join you again today. And first, I'm going to discuss the results of my first full quarter as CEO and then update you on the progress against our strategic priorities. For the quarter, we reported $6.2 billion in net income or $2.85 per share. We continue to benefit from an improving macro environment as evidenced by another significant release of our allowances for credit losses. Indeed, the pace of the macro recovery is exceeding earlier expectations across the globe, and with it comes growing consumer and corporate confidence. And this also came through loud and clear in my conversations with clients over the course of the week I just spent in London. Now clearly, we have to remain mindful of the unevenness in that global recovery due to continued contagion and challenges in vaccine distribution in several parts of the world, but we are optimistic about the momentum ahead and as a result, we deliberately accelerated some of our investments. In our institutional businesses, we saw the expected normalization of fixed income trading compared to the striking volatility of Q2 last year and our equities franchise had a particularly strong quarter. Looking forward, we do expect the volatile markets to be higher than pre-COVID levels. Performance in our Investment Banking franchise remained healthy with good momentum in M&A and a very solid pipeline ahead for the rest of the year. We saw very good progress in our strategies to increase fee revenues with double-digit growth in our ICG fee revenues and specifically over 20% year-over-year fee growth in Treasury and Trade Solutions and Securities Services, and in the private bank. Now, TTS is the backbone of the unique global network we deliver for our clients. And while the…

Thank you, Jane, and good morning, everyone. Starting on slide 3, Citigroup reported second-quarter net income of $6.2 billion, EPS of $2.85, and a 15.2% RoTCE. Revenues declined 12% from the prior year, reflecting a normalization in fixed income markets along with lower card loans in consumer as well as the impact of lower interest rates. Expenses were up 7% year-over-year, in constant dollars expenses were up 4% reflecting a normalization relative to the low print last year along with continued investments in our transformation as well as other strategic investments, partially offset by productivity savings. Credit performance remained strong with net credit losses of $1.3 billion more than offset by an ACL release of $2.4 billion, reflecting portfolio improvements as well as the continued improvement in our macroeconomic outlook. In constant dollars, end-of-period loans declined 3% year-over-year, reflecting higher repayment rates across institutional and consumer. Although, I would note that we are starting to see some pockets of loan growth emerge and for the first time in over a year loans were up sequentially. Deposits grew modestly up 4% year-over-year, reflecting continued engagement with our consumer and corporate clients. Looking at the first half of 2021, total revenues declined 9% year-over-year, and 10% in constant dollars mainly driven by the normalization in fixed income markets and lower card balances in consumer, although we did see strong fee revenue growth across consumer and in ICG excluding fixed income markets. Total expenses were up 6% on a reported basis and 3% in constant dollars midway through the year. I'll talk more about our outlook for the remainder of the year in a moment. Cost of credit was a benefit of roughly $3 billion as we released over $6 billion in reserves and we delivered roughly $14 billion in net income and…

We will now begin the question-and-answer session. [Operator Instructions] Your first question will come from John McDonald with Autonomous Research. Please go ahead with your questions.

Hi, good morning. Mark, thanks for the comments at the end there about the expense outlook and the revision to your outlook for this year. I was wondering if you could just unpack that a little bit more. You're not the only bank that's been kind of raising expense guidance. So, I was wondering how much of this might be inflationary to the cost of doing business as a big bank here, how much is Citi specific? And does the run rate that you're expecting to be on expenses in the back half of this year feel like that's the run rate you would go into next year with or are there things that are elevated this year? Thank you.

Yes. Good morning, John. Thanks for the question. Look, I'll start by saying and repeating a little bit of what I said in my remarks, which is that we are taking a very deliberate decision on how we manage the franchise, right? And so what I spoke to was Jane and I, along with the leadership team, are going through a very thoughtful strategy refresh. And as we go through that we are identifying, particularly given the pace of the recovery, some real strategic opportunities to invest in the franchise. And we don't want to - we're not going to miss this window of opportunity. You've heard me mentioned that before. And it's in parts of the franchise that will undoubtedly grow and are high returning. So, when we talk about TTS, we talk about the Commercial Banking business, we talk about Wealth, those are businesses that have strong growth prospects and have returns that are north of 20% in a normal environment. And so, like I said, we're jumping at that. On the transformation side, I've been very clear and consistent that we expected that to drive the 3% - 2% to 3% increase year over year, that's coming in largely as expected and again the right thing to do, an important thing to do to modernize this bank. Inflation of course is going to be a factor, particularly as we look at labor and the competition for talent, but again that's - we deal with that on a regular basis, and we continue to look for productivity and efficiency savings that largely tend to offset that. In terms of 2022, I'm not going to give any guidance on that, but again this is, I think, an important period of time as we come out of this to ensure we're putting money to work in a smart fashion that prepares the firm for the future.

Your next question will come from Jim Mitchell with Seaport Research.

Sorry, I was on mute there for a second. Good morning.

Good morning.

Maybe the first question - hey, good morning. Maybe first question on branded cards in North America. Average balances were pretty flat, but there's a little pressure on spread. Can you just maybe clear that up, is that just sort of greater teaser rate activity, or does that bounce back. How do we think about the revenue trajectory there and the spread compression we saw this quarter?

Yes. So again the dynamic on cards revenues, branded cards in particular in North America, which were down 12% is largely driven by what we're seeing in the way of - in the way of loan balances. And if you look at average interest-earning balances, our average interest-earning balances for branded cards are down about 11%. Now, the good news is, as we've said, purchase sale activity is up meaningfully year-over-year and relative to the prior quarter, but it's really those payment rates are remaining quite high, quite elevated. The good news is that plays through in the form of a benefit as it relates to cost of credit, lower losses than expected, and now lower reserves as we see releases, but it's really that dynamic of payment rates high, lower loan volumes, average interest-earning in particular that is putting pressure on the top line.

All right. That's helpful for the clarification on the transactor balances. And then maybe just more broadly on the Wealth business, you guys put out a press release saying you made some significant investments and new hires in Asia Wealth with a pretty substantial and aggressive target to grow headcount. Where do you stand on that build out? And are you making similar investments in other markets?

Yes, look, I think as we said, we're pretty excited about the wealth opportunity for us because we have all the different pieces to be successful here, the brand, the client relationships, the platform, the commercial banking franchise, and we are already a sizable player. We're number three in Asia, for example, where a lot of the growth is coming from. The opportunity for us is pulling all of the pieces together into a single integrated offering across the full spectrum of clients. And so we've been investing in that platform, the technology, you'll have seen the announcement yesterday in the U.S. about a self-directed digital offering there. We've been expanding and growing talent in the front line as well, and very pleased as well with the investment product revenue growth, which is - where from a mix point of view, we see the greatest upside for us. So, early days in the execution of this, but I think pleasing progresses as we pull this together into this single integrated offering, invest behind it and you'll see the benefits in terms of growth as well as obviously return and revenue mix going forward for the bank.

Yes. Jane, only thing I'd add to that, we are already seeing good performance in the quarter, right? So, Private Bank revenues up 4%; our continued strong growth in client assets up 26%, including AUMs that were up 29% and deposit strength, et cetera. And as Jane mentioned, even as we invest in strengthening the platform, we just announced yesterday that we were launching the self-directed investment digital offering, which again is targeted towards U.S. consumer and wealth management clients and so good progress while we invest and position ourselves to capture further opportunity here.

Your next question will come from Betsy Graseck with Morgan Stanley. Hello, Betsy. Your line is open. Please proceed with your question. And we will move to the next question in queue. Your next question comes from Ken Usdin with Jefferies. Please proceed.

Thanks. Good morning, Jane and Mark.

Good morning.

Wanted to ask you a little bit just on capital, when we got the SCB results, you had indicated a dividend of at least 51% and implied that you'd be buying back stock. But just wondering if you could help us just flush that out a little bit more in terms of how we should be thinking about the type of capital return or any increases that you might consider on the dividend from here and how to put that into context with prospective changes in the SCB and your minimums?

Sure. But the first thing I'd say is that, as you can tell through the second quarter, we bought back as much as the regulatory rules would allow for in the way of the average four quarters of net income. And so we continue to be very excited about the prospect of continued capital return. As it relates to the SCB and the recent results, as you know, we have a target of approximately 11.5% from a CET1 ratio point of view. The target includes an estimate for the stress capital buffer that's somewhere between 2.5% and 3%, up until this recent set of results, the prior couple had been at the 2.5%. The 3% will go into effect at the end of the third quarter. And more importantly, we will actively manage the drivers that impact that Stress Capital Buffer. That is to say PPNR as well as the balance sheet risk-weighted assets and we intend to do so with an eye towards how we bring that Stress Capital Buffer back down. As we think about capital actions, as you know, with the SCB in place, we have the flexibility to take those decisions in a given quarter, in line with our - with the reg minimums and we intend to do that. Given where the stock trades, it makes a lot of sense for us to be buying back shares and so, we'll continue to skew towards that. And as of right now, our dividend is going to remain at 51%, but as I mentioned, we will continue to look at that quarter-to-quarter given the flexibility from the SCB.

And the only piece I'd add in is, as we are doing this work on the strategy and the plans going forward. Both Mark and I have a high degree of confidence around the capital generating capability of the franchise and look forward to returning excess capital to you over and above what we'll be doing to invest and close that return gap with our peers group.

Your next question will come from Matt O'Connor with Deutsche Bank.

I just wanted to follow up on the dividend commentary. I understand a preference to buyback stock and you are very explicit about wanting to do that below tangible books, that makes sense. But I guess just kind of signal to the market keeping a stable dividend. Is there, like a message there about the underlying earnings power or limited ability to increase the dividend. So, I would think you'd want to at least top it up by a couple of pennies just to signal a positive trend, if it doesn't take that much capital to do that. So, maybe you can elaborate a little bit on the dividend. Again, specifically on should we read into implied underlying earnings power, are there any limits on interest from dividend? Thank you.

Yes. Let me be very clear. There is no underlying message there at all, right. It's, as I stated in terms of where the stock is trading and in making sense to do buybacks. Our dividend yield is quite comparable to that of peers that close to 3%. And so, and there is no constraint on our ability to take capital actions and we don't have any concerns about the earning power of the franchise. And in fact many of the areas as I mentioned earlier and as Jane has mentioned, we know are going to contribute to continued strength in our earnings power. So, well capitalized, we feel good about our earnings power and no concerns or no underlying message to the capital actions and direction of them that we spoke to and again, we have the flexibility given the stress capital buffer, as we go quarter to quarter to adjust as we sit see fit in the best interest of our investors.

[Operator Instructions] Your next question will come from Steven Chubak with Wolfe Research. Hello, Steven, your line is open.

Sorry, I was muted as well. My apologies. Mark, I was hoping to unpack just some of the NII guidance. I think there was just a little bit of confusion how it should be interpreted. So, it sounds like were down $2.2 billion year-to-date and that we - the full year, we shouldn't see any incremental declines from there. So, that would imply about a $10.5 billion NII run rate in the back half. I just wanted to make sure that's the right way to interpret the remarks.

Yes. So look again. We do see kind of the NIR stabilizing and you see some of that particularly ex markets, but also in total on the page, again the guidance for total revenues unchanged at down 5% or mid - down mid-single digits, excuse me. You're right, as of the half, we're it down $2.2 billion as it relates to net interest revenues. Look the market's component of that can often be hard to predict, but what I'm suggesting is that any offset or any further pressure there will be offset likely in the fee momentum that we expect to see given the strength coming through this quarter.

Your next question will come from Betsy Graseck with Morgan Stanley.

I do have a question for Jane and you Mark, the question has to do with how you're thinking about the importance of scale in the business refresh, I guess I could call it that you're doing. And Jane really, maybe you could help us understand how important scale is in what you're looking to execute here. I ask because many times I get questions from investors around what is - what is that you are doing on the pieces of the business that don't have as much scale as you know the stand-out areas like Global Search or Treasury services or Mexico?

Yes. First of all, scale is clearly very, very important here, particularly in a more digital world. And as you point out Betsy, TTS for example has - we're moving $4 trillion of volume a day around the world and we've got a number of franchises that have material scale and we expect them to be growing. And this is where the transformation program will be very helpful in ensuring the scalability of our platforms. We made the decision on Asia-Pac and EMEA to exit the 13 markets where we didn't believe that we would be able to achieve the scale needed to compete in those very local part of the business. So, that we can focus our firepower in those areas where either ensuring we retain a leading market position or in other areas where we want to be investing to attain the scale that we think is going to be needed going forward. U.S. consumer is an obvious example of that. So, I think as we will hear from us going forward more and more focus around what are our plans for those businesses for retaining the leading positions in this, aided by the transformation program or in the areas where we'll be investing to attain greater scale and as I say, U.S. consumer is the obvious one, there are pockets in Commercial Bank we're excited by Securities Services, one where we think it is very, very readily attainable particularly given our pre and post-trade capabilities. And part of that scale finally, it will come from the linkages between our businesses as we create more connectivity that will also provide us scale. So, collectively the different franchises we have will be competitively advantaged and not just individually strong.

Your next question will come from Ebrahim Poonawala with Bank of America. Please, proceed.

Just a quick follow-up, understand you're being deliberate in terms of strategy, leading up to I guess the Investor Day you mentioned next - first quarter next year. But as we think about just the investment spend and the expense outlook handicap, Mark, if you could the risk that we could see a little bit of expense creep as you dig further deeper into this, both in terms of your guidance for mid-single-digit expense growth this year and as we think about just the duration of that investment cycle over the next few years?

Yes. Look, again, this is - this is something that we control, right? So, again, I want to reiterate that we are making very deliberate decisions around the opportunities that we see across the franchise and it's the right thing to do, right. So, we're going to continue to do that. In terms of kind of risk to it, I don't think there are any surprises here, right. So, if revenues come in meaningfully different, there is a certain component of our expense base that's tied to revenues and so that would obviously move around, but aside from those volume-related expenses, transaction, compensation, et cetera, you should expect what I've guided towards, in terms of the very deliberate decisions to put the money to work in this fashion and we're going to continue to do that. If we see more investment opportunities in '21 or 2022, we're going to go after them. Because again, we know that we can deliver on the benefits and the returns that are associated with putting that money to work.

Your next question will come from Gerard Cassidy with RBC.

Mark, you said something interesting about the investment banking business revenues. I think you said that they were 39% or 38% higher than 2019 or lower. I don't - or higher, I'm checking my notes here. So, your business is still nicely above the 2019 levels and we came through period, up until the pandemic that you're well aware of that. It was somewhat challenging, the growth in this investment banking and trading businesses. As you look forward, when you talk to your people in Investment Banking and in Global Markets, why do they see this, because there seems to be an elevated amount of business due to what we just came through in the last 18 months. Do they think it's sustainable or do we get back to 2019? What are those guys telling you about the next 12 to 24 months in those businesses?

Yes. I'd start by saying we continue to have very, very good dialog with our clients across the franchise and specifically in Investment Banking. And if you think about it, many businesses, many companies across industries are really having to take a look at their business model. And think about how they want to transform their businesses coming out of this pandemic. Everything from how to think about digitization, how to think about going direct to consumers, what the pandemic means for supply chains, how people work remotely, how they manage their liquidity levels, what to do with that excess liquidity, should they be buying or what and so we're part of that dialogue which is incredibly representative, I think, it represents strongly the franchise that we have. The general view from our clients is optimistic in terms of the go-forward environment. Yes, there are some things to kind of manage too, but there is a general level of optimism. And so what I represented relative to '19 is, while we are seeing normalization, we're normalizing at a higher level than where we ended in 2019 and we'd expect continued momentum and we'd expect to take - continue to take share over time. Jane, anything you want to add to that?

Yes. Mark, I think you covered it very well. There is a high level of client engagement with us at the moment, really around the world and a lot of demand we are seeing in addition to the investment banking side, the shift to e-commerce with clients needing our TTS services or cross-border flows that we are seeing this translating into demand in trade starting to tick up nicely. The commercial banking side is another area that we're seeing a lot of new demand coming through from clients, both from strategic activity with our investment bank as well as their own expansion globally that we are supporting them through our Treasury Services and the like. So, I think there is a general sense of optimism. We have a fabulous pipeline, one never wants to jinx these things, but we really have a fabulous pipeline heading into the second half of the year around the world and it does give you a good sense of confidence of continued momentum.

Your next question will come from Mike Mayo with Wells Fargo Securities.

I'm going to ask my question here and then re-queue. The real question is just on capital. I mean, you're not blind to the fact that your tangible book value is $78 and your stock price of $68. So, we should probably be selling your desk chairs and you're silverware, and anything you can to buyback your stock, I would think. So, along those lines, the first question is when you're looking the sales of assets in 13 consumer markets, do you expect to have a gain on those or loss on those relative to where they are marked currently?

Yes, so, look. I think I'd tell you Mike that we, as Jane mentioned, we've seen strong interest from buyers as it relates to those assets. And there's no surprise, just given we think those are good businesses just not of scale, as Jane mentioned, for us. We've got to run that process through and see what that result in, and I'll continue to be transparent with you as to where gains and losses or how it flows through our financials. But I'm not going to sit here and tell you whether it's gains or losses or what it means specifically for those 13 markets. What I will tell you is that as capital is freed up from those transactions, we'll continue to make very deliberate decisions around what to do with that capital. First looking at growth opportunities that can deliver returns above our cost of capital and then looking towards how we can return as much of it to shareholders as it makes sense in the form of buybacks, dividends et cetera. And we've been disciplined about that to date, and we're going to continue to be disciplined about that.

So, to clarify, if I got this right, your CET1 ratio was 11.9 and your return on capital above 11.5. So if you were to quantify the dollar amount of that, how much would that mean in potential buybacks at this point and then I assume that would not include any capital freed up from any sales. So, you could have potential buyback of a lot of stock if you were willing and able, is that correct?

A little bit over $4 billion of excess capital between the 11.5 and the 11.9 and so that's what that equates to.

Your next and final question will come from Vivek Juneja with JPMorgan. Please proceed.

Mark, any comments on promotional trends that you're seeing and card pricing given everybody is back focusing on the business you mentioned marketing spend, but can you talk a little bit about what you're seeing in promotional pricing in that?

Yes. I guess, what I'd say is simply that as expenses would suggest and as we stated, we are lagging back into bringing on new card customers. And so - and what we're seeing is that our acquisitions are largely at pre-COVID, pre-crisis, or pre-pandemic levels and frankly, we're seeing normal behaviors as those card customers come on and has always been the case, it is going to be a mix in terms of the acquisition strategy, but thus far, we're seeing normal behaviors, if you will. And look, the new account acquisitions skew towards branded cards and they are in products that are less reliant on the 0% offers and products like Flex Pay and Flex Loan, which will generate interest immediately as those balances grow.

We do have one more question in queue from Mike Mayo with Wells Fargo Securities.

An unrelated question. Just, Jane, as you think about the technology approach doing it yourself through Citigroup and pairing up with partners, what's the status of the relationship with Google and Google Plex and your desire to use third parties to gather new customers at lower initial cost that maybe not as much lifetime value. If you think of that trade-off, what's your current thinking today and we haven't heard much about the Google relationship despite some initial headlines. Thanks.

Yes. Hey there, Mike. Excellent question. The part the partnership with big tech is an important part of our disruptive strategy in the U.S. as we are looking at both, how do we enhance value propositions to customers, the customer base itself and then these new ecosystems that are evolving. And I think there's no question that COVID has accelerated the embedded finance model in the U.S., just think of the travel ecosystem, think of home improvement ecosystems and the benefit we've got is that for us, it's not a new space to us. We've been very much engaged with partners in Asia, Grab, Paytm and We Bank as well as our traditional partners. What we find with these partnerships is that we learn a lot, because it is still early days in the development of these new ecosystems. We learn a lot about marketing, about user experiences around the tech stacks. It certainly enables us to tap into next generation customer bases, but also importantly it goes beyond consumer and so if we look on the corporate side, our partnership with Stripe, the work that we're doing in TTS with Project Spring of enabling payments around is a core piece, particularly as wholesale and retail, kind of collapses some of these payment chains into one. So, with the Google Plex and several other tech partnerships that we have in the States and elsewhere in the world, we are very deliberately going about creating a broad suite of APIs and partner integration capabilities. So that we're able to integrate other partners into our offerings, develop more innovative solutions without necessarily having to build it or buy it all ourselves and Citi plex with Google is an example of that. We are actively testing features with our own employees at the moment. We'll be finalizing dates, we'll share with that - we'll share that with you when available. But it's one of many different partnerships that we have and an important partner for us, but far from the only one here in the States to help us disrupt and grow going forward.

We do have a follow-up question from Vivek Juneja with JPMorgan.

But, I have a second question and that's on capital. Given that you're headed towards a higher GSIB bucket, Mark, Jane, what you're all thinking in terms of that in terms of not just capital targets, anything you can do about that, because I know that's a year or a little over a year away from going into effect, but obviously you're thinking about target capital, we'll have to keep in mind, what's coming down the pipe for you?

Sure. And look, as you, as you know, with all of the liquidity in the market, many of us have seen pressure on our GSIB score. That certainly has been the case for us and it wouldn't go into effect, the higher GSIB score of 3.5% until the beginning of 2023. And we look at the entire capital stack holistically, the 11.5% target in our case, which is well above reg minimums, but certainly does consider that - consider that and there are elements of that, as I mentioned earlier, that we can influence and control. So, the stress capital buffer is part of that and I talked earlier about our ability to influence those levers without having full understanding of the Fed models, we know we can influence PPNR, we know we can influence the balance sheet and how it gets allocated and ultimately what stress losses come out of it. And so we will continue to manage that. We will still have a buffer obviously even with a higher GSIB score. And as you know, regulators continue to talk about capital as being at about the right levels in the system. And they will continue to look at drivers that influence the stack as well including GSIB and balance sheet size et cetera and we'll see how that evolves. But again, we feel good about where we are. We are well-capitalized, we have a good sense for the drivers going forward that will create capital capacity for us and we intend to again invest that where it makes sense and return that otherwise to our shareholders.

I would now like to turn the call back over to Elizabeth Lynn for closing remarks.

Thank you all for joining today's call. Please feel free to reach out to us in IR with any follow-up questions, thank you again and have a nice day.

This concludes the Citi's second quarter 2021 earnings review. Thank you for participating. You may now disconnect.