Ladies and gentlemen, thank you for standing by and welcome to the Fourth Quarter Fiscal Year 2020 Casey’s General Stores Earnings Conference Call. At this time, all participant lines are in listen-only mode. After the speakers’ presentation, there will be a question-and-answer session. [Operator Instructions] As a reminder, today’s conference is being recorded. I would now like to introduce your host for today's program, Bill Walljasper, Chief Financial Officer. Please go ahead sir.

Good morning and thank you for joining us to discuss Casey’s results for the quarter ended April 30th. I’m Bill Walljasper, Executive Advisor and former Chief Financial Officer; Darren Rebelez, Chief Executive Officer and Steve Bramlage, Chief Financial Officer are also here. Before we begin, I’ll remind you that certain statements made by us during this investor call may constitute forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These forward-looking statements include any statements relating to expectations for future periods, possible or assumed future results of operations, financial conditions, liquidity and needs, the company's supply chain, business strategies, growth opportunities, performance at our stores, and the potential effects of the COVID-19 outbreak. There are a number of known and unknown risks, uncertainties, and other factors that may cause our actual results to differ materially from any future results expressed or implied by made by those forward-looking statements, including, but not limited to, our ability to execute on the strategic plan, the impact and duration of the COVID-19 outbreak and government -- and related governmental actions or to realize benefits from that strategic plan as well as other risks, uncertainties, and factors which are described in our most recent annual report on Form 10-K and quarterly reports on Form 10-Q as filed with the SEC and available on our website. Any forward-looking statements made during this call reflect our current views as of today with respect to future events, and Casey's disclaims any intention or obligation to update or revise forward-looking statements, whether as a result of new information, future events, or otherwise. This morning, we'll take -- we'll first take a few minutes to update you on our response to the coronavirus pandemic, highlight a few trends that we experienced during the fourth quarter, and then summarize the results of the quarter, followed by a question-and-answer session. I would now like to turn the call over to Darren.

Thanks Bill and good morning everyone. We hope that you and all of your families are doing well and are safe during this time. Given the current environment, before we discuss the results of our fourth quarter and recent trends, I'd like to take a few minutes to update all of you on our response to COVID-19. I'd first like to say how grateful I am to all of our team members and their efforts throughout this crisis. This is arguably one of the most challenging environments our industry has ever faced, and I couldn't be more proud of the way our team has responded. I would also be remiss in not recognizing the tremendous efforts of all the everyday heroes across our country, especially the medical professionals. We're very grateful for everything they do for our communities. As we begin to navigate through this pandemic, our top priority has always been the health and well-being of our team members, our guests, and the communities that we serve. As a result, we've implemented the following changes across our company. We increased pay and provided free meals for all store and distribution center team members, provided additional operational bonuses for key field and support team members, provided additional paid leave for impacted team members, provided personal protective equipment for team members, installed plexiglass shields at our cash registers, enhanced cleaning and hygiene practices, implemented health checks in all our distribution centers, designated exclusive shopping times for higher risk guests, established six-foot markings in our stores to encourage social distancing and implemented contact-less delivery. We've also recognized the increased need in our communities during this crisis. Within our communities -- with our communities facing new challenges as a result of the coronavirus, we identified two significant ways to make an immediate impact…

Thanks Darren. In response to COVID-19, we made numerous adjustments in our business operations outlined previously, intended to help protect our team members and guests in navigating through this crisis. As a result of these changes and operating 61 more stores this period compared to a year ago, total operating expenses in the quarter were up 6.2% to $367 million. This includes additional COVID-related expenses of approximately $12.5 million. Despite these added expenses, we were able to drive same-store operating expenses down 2% for the quarter, driven by refinements made to store hours and labor scheduling to better align with the changes in consumer demand caused by the pandemic. Same-store labor hours were down 10.3% during the quarter. We'll continue to monitor the environment closely and make the necessary adjustments as appropriate. Year-to-date, our operating expenses were up 7.7%. On the income statement, total revenue in the quarter was down 16.8% to $1.8 billion, primarily due to lower retail fuel prices from a year ago and the adverse impact from COVID-19. Depreciation in the quarter was up 3.7%. The effective tax rate for the quarter was 21%, up from a year ago, primarily due to a lower benefit from federal tax credit in this period. We expect our effective tax rate for fiscal 2021 to be between 24% and 26%. Our balance sheet continues to be strong. Our net debt-to-EBITDA at the end of the year was 2.1 times, while our cash and cash equivalents at April 30 were $78.3 million. Long-term debt net of current maturities was down to $715 million, as our $569 million bullet payment due this August moved to the current liability earlier in the year. Over the past quarter, we have been finalizing the note purchase agreement for the refinancing of our 569 bullet payment due this August. As mentioned in our last call, the blended interest rate for this refinancing was 2.9%. With this refinancing, the average pre-tax cost of our long-term debt will decrease from 4.4% to approximately 3.3%. For the fiscal year, we generated $504 million in cash flow from operations and had capital expenditures of $472 million compared to $463 million a year ago in the same period. EBITDA increased 48.4% to $158 million in the quarter compared to the same period a year ago, primarily due to the higher contribution from fuel discussed previously. For the year, EBITDA increased nearly 15% to $647 million. I'd now like to turn the call back over to Darren to update you on our unit growth. Darren?

Thanks Bill. For fiscal 2020, we completed 60 new store constructions, acquired 18 stores and had two additional stores under agreement to purchase. Thus far in the first quarter, we have opened six new stores and have eight stores under construction. Given the current environment, as we head into fiscal 2021, we'll be focused on liquidity and maintaining a strong balance sheet. With that in mind, we'll continue to be prudent in our capital spending in order to maintain flexibility, until we have more certainty around what the new normal may look like. Because of this uncertainty caused by these unprecedented times, we will not be providing guidance at this time for the fiscal year ending April 30, 2021. This will be reevaluated as conditions warrant. Before I close and open for questions, I'd like to briefly outline some of the recent changes we've made within the executive leadership team. The additions include Ena Williams as Chief Operating Officer; Steve Bramlage as Chief Financial Officer to fill the role vacated by the retirement of Bill Walljasper, which was announced earlier this year, and Adrian Butler, as Chief Information Officer, which is a newly created role. We're excited to ask such talented leaders join our team to strengthen our efforts in executing on our strategic plan. In conjunction with these changes, Brian Johnson, a 17-year veteran of the company, will take on the responsibility of leading Investor Relations, in addition to the new mergers and acquisitions team. Many of you are already familiar with Brian as he helped lead Investor Relations previously in his former role as Vice President of Finance. In closing, despite uncertainty around the near-term impact of COVID-19, we believe, given our strong liquidity and balance sheet, we are well positioned -- or positioned extremely well to successfully navigate through this crisis, continue to execute our strategic plan, and take the appropriate actions that allow us to emerge even stronger. We'll now open it up for questions.

[Operator Instructions] Our first question comes from the line of Chris Mandeville from Jefferies. Your question please.

Hey, good morning, guys.

Hey, Chris.

Darren, appreciate all the color. Darren, I appreciate all the color this morning. I was hoping maybe, if there's an ability for you to do so to help us try and better understand the impact of the self-serve restrictions. Is there a way of parsing out or slitting performance maybe throughout the back half of the quarter or even quarter-to-date for those stores that are now fully reopened and have all of their offerings accessible to the consumer versus those that might still have some restrictions?

Yes, Chris. We've done a fair amount of analysis on that. And I'd say, it is somewhat of a moving target, because there is a lot of different types of restrictions and these things have come on and off, but what I would say generally speaking between the groups, we saw same-store comps drag kind of in the mid -- or rather the high single-digits between the two. So, when we go to full service, that hits us in the high single-digits versus being self-serve.

Okay, that's very helpful. And then I think you've now got a few weeks' worth of Door Dash under your belts, I was hoping if you could maybe offer up some color on performance that you've seen thus far, how we should maybe be thinking about the impact of the P&L near-term? And then also how should we be thinking about product expansion through that platform, as I think you have maybe through that platform, as I think you have maybe close to north of 100 SKUs available now?

Yes, that's right. And we've added 600 stores to that platform, I'm going to say, end of April, I believe it is about -- end of April. And we've seen some nice growth there, and a good portion of that is incremental, it's not all incremental. In some stores, we were not delivering before, so it was 100% incremental and others. We had delivery, and this just complemented it. So, give or take, on a given day, we're getting about 2,000 orders those stores. So, it's been a nice uplift and we're seeing -- we're starting to see some good traction with the additional items outside of the pizza business as well.

Perfect. And then the last one for me before I hop back in the queue here is just on your comments around having contracted out some portion of your cheese costs, can you just put a finer point on that, maybe in terms of the percentage that has been contracted and at what price?

Yes. Yes, Chris, this is Bill. Roughly 70% of our cheese has been contracted out at a price just south of $2 per pound. Currently, cheese is trending from all-in basis for us, just slightly over $2 a pound. So, we will start seeing a tailwind here as we head into the back half of this quarter and into the second quarter. So, that will be a nice plus for us.

Perfect. Thank you, guys.

You bet.

Thanks Chris.

Thank you. Our next question comes from the line of Karen Short from Barclays. Your question please.

Hi thanks very much and Bill, I just want to check if this is the last time we'll be talking to you on earnings?

Well, you might have another call with me a couple of days here, but this will be my -- officially my last earnings call, yes. Don't miss the eye [ph] on me, Karen.

It's been great working with you.

Yes, great working with you, been great support.

So, I just wanted to talk about the fuel a little bit. Maybe -- you gave the updated percent on contracts, so it's up a little bit sequentially from the end of 3Q. I wanted to just to find out a little bit. Does this -- the higher percent or just the 50% contract, does that help or hurt you in the volatile environment? Meaning, could your margins actually have been even higher if you had been on spot entirely? I just want to talk through that generally because it seems like we could be in a volatile environment going forward for a while?

Yes, this is Darren, Karen. Yes, we definitely anticipate being in a volatile environment for a while. But actually, the way the contracts are structured, they're indexed off of a benchmark price. And so as costs come down, it tends to be that index price minus a certain cents per gallon, depending on the contract and where we are. So, if it goes up, we're below that index. If it goes down, we're below that index. So, the volatility is still there. We're moving with that index, but we'll always be at a favorable prices versus where we would have been otherwise if we were just buying off the rack.

Okay, that's helpful. And then in terms of the -- you walked through all the -- like many, many changes you've had from an operations, mostly it sounds like OpEx perspective. Can you talk a little bit about what the actual dollar buckets were for expenses related to all these investments, whether it be in plexiglass and things like that. But versus the offset in reduced hours, because presumably those expenses go away, as we go into 2021? And then I'm not sure where you're at on the reduced hours. So, just wondering if you could give a little more detail on that?

Yes, I'll give you some buckets, and then Bill can get you into the details. But I think there's probably two big buckets. It's the one is around increased pay for our team members working in our field operations and our distribution centers. So, that's one bucket, and that's probably the bigger bucket. And then there's another bucket around, or call it, safety precautions, and that's everything from PPE to things that we're doing more recently in the store support center as we start to plan for people to come back into this facility. So, those are probably the two buckets on, Bill, if you want.

Yes. Maybe just to be a little more granular with that. So of that first bucket, that special pay that Darren was referring to, that represents about $10 million of that $12.5 million. And then the remaining piece of that ran the gamut from plexiglass to personal protective equipment. We did have a handful of stores that had COVID outbreak, and we had to clean the stores and some cleaning around that. And so right now, our special pay is intended to at this point to go through middle of June, and we'll evaluate that on an ongoing basis.

And where are you with respect to the hours?

The hours reduction. So the hours reduction in the quarter came down on a same-store basis, a little over 10%. But at certain points within the quarter, we were down upwards of 25% on store labor hours. And really, for us, it was really a matter of being more flexible to align our labor scheduling to meet that consumer demand. And so as Darren mentioned on the onset of this call, obviously, very proud of the team, so the team, the operational team did an outstanding job of reacting very quickly to ebb and flow the schedules accordingly. And so as our business is picking back up due to a number of things we mentioned in the call, we are readjusting those hours accordingly.

Okay. And then just last question for me. As you're reintroducing self-serve, I'm actually just curious what your observation is in terms of the customers coming in and their willingness to engage in self-serve. I mean, I think anyone who's in the Tristate area thinks that, that will never be something that anyone will engage in again, but I don't know that that's necessarily how the whole country is thinking about that. I'm wondering if you could just give any color on how quick that was to kind of recover once it was reintroduced.

Yes, Karen, that's an interesting one. And I've been out into a lot of our stores around our footprint. And I can tell you, when we made the shift to full service, our guests did not like that. And although we had people with masks and gloves on handing them their food, they just -- they didn't like having to wait. They were accustomed to doing it themselves. And part of being a convenience store is being able to get in and out really quickly and kind of do things for yourself. And that was something that our guests did not like. And we started to see that come around when we started to loosen up those restrictions, and our guests have enjoyed that again. So, I don't have any empirical data to share with you, in terms of a percentage they like it or don't like it. All I can tell you is, people were complaining when we made the change, people were happy when we change it back and our sales have started to improve. So, I would say, at least in this part of the world, people are preferring the self-service model.

I would agree with that Karen. As Darren mentioned, as we move from a full-service to a self-service model, depending on the category that's a self-service, we see an uptick anywhere from 10% to 15% improvement on a category. What -- again, it depends on a localized basis. But -- so definitely, there seems to be an overwhelming desire to have that self-service impact at least in our market area.

Great. Thanks. I will get back in the queue.

You bet.

Thank you. Our next question comes from the line of Bobby Griffin from Raymond James. Your question please.

Good morning everybody. Hope all along your family are staying safe. Appreciate you taking my question. I guess first, I wanted to circle back, Bill, on your comments about the locking in the cheese prices for prepared food. With that now locked in, is that pretty much the big driver to reverse the trajectory of the margins that have been going on there? Or are there some other factors that we should keep in mind as we model that business segment out going forward?

Well, there's a couple of things to think about there, Bobby. That's definitely one. So, when you think about the fourth quarter, we had about -- the average cost achieved was a little over $2 compared to a year ago, that's $1.73. So, just by way of context there, about every $0.10 per pound is about 35 basis points to the overall prepared food margin. And so that's the majority of that, but also promotional activity. Obviously, as we head into a COVID-related environment, discretionary income becomes constrained as you might imagine. And so with that, we are always looking for a value proposition with our guests. And so with that, we certainly are looking to be more promotional in trying to drive business, especially in the environment we have right now. So, those would be two of the factors that I would say would be causing us there. I would also keep in mind we didn't really touch on that. But from a comp perspective, as you know we have a little tail of the rewards program gets fully operational. There is a drag on that rewards of about 90 basis points to the comp in the fourth quarter. So, I just wanted to point that out as well. But cheese costs traditionally have been probably the biggest drag on the margin side.

Okay, that's very helpful. And I guess, Darren, you to pivot, I mean, just curious from like a high level -- you've seen how the business kind of reacted to this environment that's very challenging. Any of the big initiatives that we talked about in January at the Investor Day that maybe you saw it could be accelerated or need to be accelerated, that you kind of learned from this environment or anything interesting to point out there?

Yes. There's a couple of things that we pulled forward, particularly in the digital space. We -- well, the first one was the DoorDash delivery. We were -- we had a small pilot going on and had a plan to do a larger rollout later in the year and we pulled that forward. And within a couple of weeks, we were live at 600 stores. Expanding the online assortment outside of prepared foods was something that was on our roadmap, but we didn't have it queued up earlier in the year and we pulled that forward and have expanded that. We're in the process of piloting curbside delivery, which was something we didn't have on our roadmap actually, but identified that as a guest need in the current environment and pulled that forward. So there's a few of those things like that, that -- that we accelerated. But Bobby, what I feel really good about is that plan that we laid out in January for everybody. When we took a look-through all those initiatives and everything that we had planned to do, all of that stuff is still holds true today, and in some cases, even more important. So, we're very committed to continuing to execute on that strategic plan in spite of the current environment.

Perfect, that's very helpful. And I guess if I could sneak one model in the question here real quick. We try to tune up our models for gallons here in the first quarter, should we think about May as basically in between the April being down 34% in the last two weeks being down mid-teens or we kind of true-up to current trends?

Yes. That -- I think I'd be a safe range to put it in. Again, as we mentioned, every week, it continues to improve, not just fuel gallons, but every category continues to improve. State of Illinois, as Darren mentioned, went off their stay-at-home restrictions, June 1 roughly. And so we just have really one week of that eased restriction for visibility at this point, but if that follows suit from the other states, it will continue to improve. Obviously, the summer months and the driving season is the other factor that helps as well.

Okay, perfect. And Bill, I think we are talking maybe one more time, but if not best of luck in retirement, and it's been good getting to know you here over this years--

Yes. Thanks Bob. I appreciate it. Great chatting with you over the years.

Yes.

Thank you. Our next question comes question from the line of Ben Bienvenu from Stephens Inc. Your question, please.

Hi. Thanks. Good morning everybody.

Good morning.

Hi, Ben.

I'll echo my sentiments, Bill. It's been a pleasure. We'll miss you, and we wish you the best.

Thank you very much Ben.

I want to ask, Darren, you mentioned comments on kind of the deferral of capital spend. But I'm curious, in the broader context of the industry; you guys are still in a really strong position financially. You've got a flexible balance sheet. We've talked in the past about how incremental investment in stores for independent operators could drive more operators out of the industry and accelerate your opportunity for M&A. I'm curious in the COVID environment, particularly as fuel margins normalize and gallons are still down a bit, though recovering. Has that accelerated the opportunity for M&A for you all? And would you be willing to accelerate that activity despite some of the deferrals you made on the capital investment side of things.

Yes, Ben, thanks for that question. And yes, absolutely, we expect that we'll be able to accelerate M&A in this environment. I kind of look at this fuel margin is maybe a little bit of a short respite for some of these operators that we were kind of on the cusp. And so got a little bit of breathing room with some margins, but I wouldn't anticipate that these types of margins last forever, and that will create that opportunity. And that's why without something we outlined in our Investor Day, with standing up a dedicated M&A team, we have done that. And as I mentioned in my remarks, we've put Brian Johnson, who was our Head of overall Store Development. He'll be handling Investor Relations, but a big part of his job is going to be fully focused on M&A. And so his team is already building out a pipeline of potential opportunities, and we're talking to a lot of folks right now. We'll have to see how that plays out in the near-term. But I'm absolutely bullish in the long-term that we have a great opportunity there now we have a dedicated team focused on executing against that.

All right. Great. I want to ask about the prepared food and fountain margins and then also just the mix of the business. You noted that you had an uptick in whole-pie; I’m curious what impact that has had on the margins of the business? And then as you reopened, has that percentage of whole pie gone back down and you've shifted back more towards slices, and what impact has that had on the margin?

Yes. Ben, this is Bill. I'll go and field that. And Darren wants to add to it, he can jump in here. But so there's several things going on in the prepared food category. And first of all, whole pies have accelerated. As Darren mentioned in his opening remarks, approximately 25% of the prepared food business is whole pie. Now that has accelerated here in the fourth quarter. We're probably just slightly north of 30% as contribution in the fourth quarter because of the activities that we have done with respect to DoorDash, with respect to increased promotional activity. And whole pie would be an item that's a higher-margin than the category as a whole. But one of the things that offsets that is actually the -- probably even a larger decline in the bakery case. We talked about the self-service restrictions. And so the dynamic is we're also having a decline -- even a larger decline in the bakery cases as well. So, it's kind of an offsetting phenomenon, quite frankly. And so, if things can continue to move in the direction that we are going, I think that will be a positive impact once we get the other categories back into more of a normal. And if we can maintain the momentum in the pizza category, I think there is opportunity to elevate that margin, especially in a positive cheese environment since we've locked in.

Yes. Bobby, the only thing I'd -- or Ben, rather, I'm sorry. The only thing I'd add to that is that, we've had great momentum with the whole pie business. We think we can continue to grow that momentum, while we're still starting to recapture that slice business because those are really different occasions. When you think about how our slice business works, it's a lot of commuter traffic going to in front work in the morning for lunchtime. And then that whole pie business is primarily a dinner day part business. So, they really don't compete with each other. They're really complementary. So, we're optimistic that we'll hold on to that whole pipe business and get our slice business back.

Okay. Perfect. And then last question, just a quick housekeeping. Bill, the credit card fees for the quarter. If you could disclose that, that would be helpful?

Yes, they were $3.5 million.

Okay. Thanks. Best of luck.

You bet. Thanks.

Thanks, Ben.

Thank you. Our next question comes from the line of Chuck Cerankosky from Northcoast Research. Your question please.

Good morning everyone. I'd like to -- I'd like to get into the deferred capital spending a little bit, exactly how much you've slowed down new store openings and M&A? Would you just flat out be opportunistic on M&A? Should it -- should opportunities present themselves?

Yes, Chuck. We're not really slowing down on M&A. As you know, getting a deal done is a challenge just in the base case, under normal circumstances, and then you layer on things like coronavirus. Just it's a little more challenging in the near-term, just getting people's attention and being able to sit down and work through these deals. So, we have not slowed down from our perspective, but it just takes a little bit longer. On the organic growth side, some of that pause has really kind of occurred naturally when you think about how we approach development. When we go out to buy real estate, we don't actually close on a deal until we have permits in hand. Now in the last couple of months, a lot of municipalities were shut down. So permitting wasn't taking place. And so, we've kind of had a natural lag, which at a point in time a month or so ago when things were very volatile and very unpredictable, we were happy to see that pause and just give ourselves a little bit of flexibility and optionality as we work through things, and now that things have stabilized a bit more, still unpredictable about the future, but stabilize at the point where we're continuing on. But we will have a little bit of a delay on some properties that would have otherwise have closed on because of the pandemic.

Go ahead, I'm sorry.

So Chuck, I just going to add to that just a little bit. I don't think this will affect our long-term outlook for unit growth that we outlined in January. And one of the things that Darren outlined in his comments is liquidity and then a strong balance sheet are going to be critical, because we do believe that once we come out of this crisis, there might be some opportunities on the M&A front. And so we want to make sure that we're positioned well for that. So it just might be a little bit different structure getting to that long-term unit growth.

How about the new distribution center. Is that still on track to open I forget the opening date?

Yes. We haven't changed our approach to that distribution center. We have run into some weather challenges down there that may cause it to slip a little bit. But other than that, we're still moving forward to that. And if you recall, building that distribution center, we'll immediately be able to service around 500 stores in our existing footprint. And it becomes quickly accretive, because of all the miles driven that we're taking off the road. So that's one that we see as a really good investment. So we're continuing to move forward with that one.

Thank you. Good luck for the rest of the year.

Thank you, Chuck.

Thank you, Chuck.

Thank you. Our next question comes from the line of John Royall from JPMorgan. Your question please.

Hey, good morning, guys. Thanks for taking my questions.

Hey, John.

So, on fuel same-store gallons, you mentioned a trough of down 35% to 40%. I think industry demand on a national basis troughed closer to 50%. So, do you think that outperformance was more regional or something specific to your business? I mean, I would imagine, the breadth of your grocery offering was somewhat of a factor, but anything else going on there?

Yes. This is Darren. Yes, I would say that, that was probably driven by a regional situation. As you well know, that the coast kind of went into a shelter-in-place orders pretty quickly and probably more severely than the Midwest did. And so I think we benefited from not having to be in it as quickly or as long as some of the other areas. So, I think that's what you're seeing in the national OPIS numbers.

Great. And then on the grocery side, you mentioned that margins were down on mix effects. And I think tobacco was called out. But, can you elaborate on were there other items, other key items there that were dragging on that? And, do you expect any long-term effects there post COVID? Or was it more of just a COVID-type thing?

Yes, I think it was more of a COVID related situation. What we really saw there was yes, tobacco kind of hung in there, but there was a shift from single packs to cartons. And so the margin there 400 basis point shift -- completely away from packs and into cartons and so there is some margin erosion there. Similarly, with alcohol, we saw significant growth in the alcohol category, both beer and spirits. But those categories have a lower margin rate than the rest of the stores. So, that kind of has an impact on that. And inside of that category, we're selling more take-home packages versus single-serve, beer in particular. So, that again had an impact on the margin. And then when you looked at our packaged beverage business, which tends to have a higher margin rate, we were selling a little bit more on the take-home packages, which have very low margins, but not as much on the single-serve, again with the reduced traffic and so that impacted the margin as well.

Great. Thank you. That's it for me.

Thank you.

Thanks John.

Thank you. Our next question comes from the line of Irene Nattel from RBC Capital Markets. Your question please.

Thanks and good morning everyone and Bill, you know that I wasn't going to let this call go by without saying thank you for all your help over the years. I thought if we wouldn't -- if you wouldn't mind just spending a minute on sort of -- the prepared food offering and how, if at all, you've sort of been rethinking your offering and maybe certain categories in light of some of strategies that came in or the shifts that you were seeing in demand?

Yes, Irene, I'll take that. I would say that we were already going down that road anyway. And we outlined in our plan that we were going to launch Casey's Food 2.0 as we talk -- as we referred to it. And that was in part by building out a robust culinary team and food service team that had deep experience in the restaurant industry and then really doing a deep dive on our entire offer, but building off of that great credibility and quality we have with our pizza offering. And so we have established that team. We've got four additional people onto the team right now, each of whom bring broad and deep experience from the restaurant industry and so they're in the process of making that assessment right now in terms of what the future looks like. So, it really wasn't a COVID-related exercise. This was already in the plan and maybe the virus has created a greater sense of urgency around that plan, but we're still moving forward in that direction.

That's great. Thank you. But I guess what I was getting at a little bit more was as you go through all of that, do you think -- are you -- does it cause you to think a little bit about the self-serve versus the may -- sort of the grab-and-go in a little bit of a different fashion and around maybe -- because it's reasonable to think that we're going to keep getting more waves of the virus. And if it's not this one is going to be another one, and I think there's going to be a lingering sensitivity around certain elements.

Well, Irene, as I mentioned before, I think if you'd asked me that question two months ago, I probably would have told you, yes, I think we ought to rethink our self-serve model. Having experienced it now and seeing what guest preference is, I don't know that that's the right answer. I think the guest is going to make that decision and clearly, where they have been voting so far is that they like that self-service. Now, that being said, there's things we can do to make that more palatable for folks that may not be as comfortable. And so we'll take a look at all of those things. But for now, we don't have any guest insights that would -- or data that would suggest that we should move away from that.

That's very helpful. Thank you. And as we think surpass the current crisis and what will likely be a recession that's really going to hit hardest as we move through the summer and some of the support payments roll off. Are you thinking about sort of -- or I know you think -- what are you anticipating around promotional intensity and bundling and the like?

Yes, I would anticipate that we'll certainly be in a recessionary environment. And when you're in that environment, the focus on value from the guest becomes that much more intense. And so when I look back at our strategic plan, we had a couple of pillars there. We said we were going to reinvent our guest experience, and there's a couple of ways we're going to do that. That was through some of our digital offerings, through our product assortment, but we're also going to establish our private brands in a much bigger way. And so that work is underway as we speak, which will enable us to broaden some assortment at lower retail prices with higher-margin rates. And so we think that's part of the solution for the value proposition on the prepared foods side. We've already been going down that path on our whole pie business through our digital efforts. And we're learning a lot with the new digital platform in terms of what works, what doesn't and what drives incrementality. And so we'll continue on that vein. And at the same time, we said we're going to create capacity through efficiencies, and we've launched our initiative around centralized procurement so that we can take costs out of our entire operation to be able to help offset some of the investment in some of those areas. So, I think we do see a more value-oriented environment coming, and we've got the initiatives in place to address it.

That's great. Thank you.

Thank you. Our next question comes from the line of Anthony Lebiedzinski from Sidoti & Company. Your question please.

Yes, good morning. Thank you and best of luck Bill in your retirement, certainly a pleasure working with you all these years.

You as well.

Great. So, actually just wanted to follow-up on the previous answer to question. So, as far as the centralized procurement, Darren, maybe you can talk about the opportunity of that. I mean, how should we think about the potential margin expansion that you centralize more of your procurement?

Anthony, this is Bill. I'll go in and start lean that one-off here. So, obviously, we -- that's one of the key initiatives that we outlined back in January at Investor Day. And so as we think through the cadence of this next three years, there are a couple of things that we're going to take cost out of the system and create more efficiency. And centralized procurement was one of those also standing up an asset protection team is going to be the other. Those both are moving on pace right now in accordance with what we outlined back in January. We're towards the tail end right now of hiring a Vice President, Procurement. We've been working very diligently over probably the last two to three months with a consultant in-house, looking at a variety of things from value capture to inventory optimization to payment terms and standing up and creating the operating model. We haven't outlined exactly what the entire benefit will be. We certainly have an indication coming into the -- into strategic plans. We are right on track with that. We've actually accelerated a few components of that based on some of the findings that we've had. So, more to come on that going forward.

Got it. Okay. Thanks for that. And so once you open the Joplin, Missouri distribution center. What's going to be the capacity in terms of number of stores that you'll be able to serve from the three distribution centers?

Yes. So, currently, we're at capacity here in the Yankee distribution facility. We're roughly about 60%, 65% capacity down at Terho, Indiana. And as Darren mentioned on answering one of his questions, so once the new facility is up in Joplin, Missouri, which -- weather can be a factor, but right now we are planning roughly around beginning of next fiscal year for that opening, we’ll shift about 500 locations to that immediately to take pressure off the two facilities. And from that, I don't necessarily look at it from a number of stores because it's hard to gauge because you could have your business accelerate in certain aspects and all of a sudden you come to capacity. Now I wouldn’t say the Joplin facility is being built a little bit smaller than the facility in Terho with the opportunity to expand that. And so I would say it's more talking about years. It's probably four to five years before we would take a look at another. Now having said that, if acquisition activity accelerates that could change the thought process relative to distribution facilities.

Understood. Okay. And lastly for me, as far as the expansion of delivery programs, obviously, you announced DoorDash. Are you still you still looking at the other programs perhaps with Uber Eats or Grubhub?

Yes. This is Darren, Anthony. And yes, we are talking with Uber Eats as we speak and looking at Grubhub as well. And part of the process there is working on the technology integration to make sure we can make that as seamless for our teams in the kitchens as possible. So we're working through that process as we speak.

Got it. All right. Thank you and best of luck.

Thanks Anthony.

[Operator Instructions] Our next question comes from the line of Kelly Bania from BMO Capital. Your question please?

Hi, good morning. Thanks for taking my question. Hi and Bill definitely want to wish you all the best and thank you for all the help over the years.

You bet. Couldn't work with you, Kelly.

Not sure if this is the right quarter to kind of evaluate some of the things, given all the volatility. But just wanted to see if there's an update or if you learned anything over the past several months with maybe even in the early part of the quarter with -- I think it was around 400 stores that you were doing, multi-week deliveries. Just curious if your -- how your thoughts are progressing there? And then just any more details on the menu rationalization and innovation and where you think that could be going with those initiatives?

Yes, Kelly, I'll take that. This is Darren. Yes, when we start to get into the height of the crisis, we actually suspended that multiple delivery per week test. And frankly, that was just out of the fact that our traffic and our volumes had reduced to the point where it wasn't going to pay out and we needed to make sure we could maintain the efficiency of the distribution centers. So, we went ahead and suspended that week. We have not determined a date that we would reinstitute that, but we expect to at some point. And so we'll learn a little bit more there. In terms of menu rationalization, I still continue to believe we have a big opportunity there, but the team is doing the work right now. That -- if you do that work right, it takes some research and some turf analysis and some other things to really get to the right answer. And so now that we have the team in place that knows how to do those things, they're beginning that work. And so we'll have more to report on that later, but we don't have anything to talk about right now other than we're moving down the path with that.

Okay. That's fair. And maybe just another one on the delivery and the partnerships, DoorDash, Uber and GRUB. You talked about the impact there a little bit on the topline. How should we think about that on the margins, particularly relative to your own in-house delivery service?

Yes, Kelly, this is Bill. So generally speaking, when you go through a DoorDash or an Uber or any third-party aggregator, it will be a lower margin-type transaction. Obviously, any time we can do it in-house, we generally have a higher margin. But probably key here is more incrementality of gross profit dollars. We believe a good share of what we are seeing and probably the most of what we are seeing coming through the DoorDash platform is incremental to our business, albeit maybe at a lower margin, but nevertheless an incremental gross profit dollar. And so that's -- at the end of the day, that's how we look at our business and trying to drive gross profit dollars.

Okay. That's helpful. And maybe just too early to tell, but what can you -- what's your take on just how your local kind of mostly farming communities are doing? Or any color you can share, I guess, for some of us in different parts of the country, what you're seeing and hearing from those -- the main driver of the economy there?

Yes, I can start with that, and then Bill can chime in. We have been taking a look at our stores in those towns that have less than 25,000 people versus more than 25,000 people. And as we've gone through this crisis, we started to see a divergence in the performance between those two with the smaller communities rebounding faster than the larger ones. And so I think some of that is just natural where some of the larger population centers have held on to local restrictions longer than perhaps some of the more rural communities that weren't as impacted by the virus. So, we have started to see that divergence.

Okay. Thank you.

Thank you. Our next question comes from the line of Paul Trussell from Deutsche Bank. Your question, please.

Yes. Good morning and my best wishes to you, Bill, as well.

Thanks, Paul.

I wanted to talk maybe first about fuel margins, obviously, it's been a unique environment, and you made a comment earlier that you certainly don't expect the averages to sustain at the levels that they've transpired over the last few weeks. But just curious if the needle has moved at all in terms of how you're thinking about what the go-forward steady state of fuel margin will be?

Well, Paul, this is Darren. I -- if I could predict fuel margin, I probably wouldn't have to do this job over the long-term, but yes, it's a tricky one. And obviously, there's a lot of factors. I think in this case, what we had was somewhat of the perfect storm between a real demand shock to the negative, which created a supply glut in fuel, and that was compounded by a spat in OPEC between the Saudis and the Russians which put even further pressure on supply. So, we had a very unique situation in terms of margin -- of the margin environment. I have a hard time envisioning that scenario replicating itself, so where the new normal is, is really unpredictable and this gets to one of the reasons why we haven't issued guidance. If you take a look at what a penny of fuel margin means to us from an EBITDA perspective is about $22 million to $23 million. And so, with margins away they are, it wouldn't take a lot of change in that margin environment or create a pretty big gap in terms of what we can forecast, so that's a really big sensitivity and very difficult to predict at this point. The one thing I would say though, in addition to that was, over the past year, we've put a lot of effort and made investment into our fuel team and our fuel price optimization. And it wasn't that long ago that we handle this in a decentralized way and now that we've got that team centralized, they have the right tools, they have great visibility to what's going on the environment, but they gave us the ability to maximize that opportunity where perhaps maybe 12 or 14 months ago, we would not have been in the position to take advantage of the macro situation as well as we did.

Thank you. That's helpful color and just back circling back to maybe some of the more near-term performance comments you made, are you able to maybe dig in a little bit more and help us think about how the business is performing excluding the state of Illinois, even just maybe some additional comments regarding those doors that opened up self-service in the first wave or back of stores that opened what's kind of transpiring there.

Yes, hey Paul, this is Bill. Just to provide us a little bit more color on that. Your first part your question on Illinois, it’s a little bit harder to gauge one state to another state simply because even though a state may have eased their stay at home restrictions, they may have in pockets of the state. Self-service mandate on products was kind of hard to kind of gauge that, but as we talked about on that, we'll start with the state of Illinois relative to the chain in general, you're talking 300, 400 basis points differential. It really depends on the category, however, but on the self-serve side, you can see 10% to 15% differential depending on the category, so we definitely see once those restrictions have eased and we saw this, roughly starting about mid-April, that's roughly, first of all, when we started to pull back our voluntary ban on self-service, and then towards, I would say roughly the first part of the middle of May is when we first started seeing the state in our area, start ease the restrictions. And so we've definitely seen acceleration, when both of those things happen so that's, that's our comments about you know we believe we're going to see continued improvement in same-store sales, as these things start to transpire over the course of the upcoming months.

Thank you.

Thanks Paul.

Thanks Paul.

Thank you. Our next question is a follow-up from the line of Chris Mandeville from Jefferies. Your question please.

Hey guys, just two ones here. So Bill, we've talked about the in-store margins fairly considerably, but maybe we could just boil down it in terms of quantifying the actual buckets of impact within grocery and absolute between cost mix promos, et cetera?

Yes. So, on the prepared foods side of it, you can figure roughly about well, you're probably somewhere in that 100 to 110, 120 basis points roughly is going to be just on a commodity cost differential. This is talking about a quarter right now. The remaining piece of that really is going to be more of the promotional activity. There was a period of time, I'm going to say roughly about a week, maybe two-week period of time, where we did see our stale or food waste go a little bit higher than what we normally would see, and that was just due to the rapid decline in guest traffic. We made a relatively quick adjustment and got that back into play towards the end of the quarter. So those will be the two main factors on the margin side in the quarter. From the core and the grocery and general merchandise side, as Darren mentioned, it was really a product mix shift. You had a decrease in certain high-margin items like packaged beverages that are probably more geared towards more commuter-type traffic. And then you had an increase in lower-margin items, for instance, cigarettes. Cigarettes, as Darren mentioned, we had a shift from pack purchasing more to the carton purchasing, which is a significantly lower margin item. Also in the beer and alcohol category, specifically the beer category, beer in general is accelerating at a lower margin item than the category as a whole, but in this case, we saw people gravitate away from the single-serve and going to the -- I'll call them suit cases or the larger pack products, which have a lower margin. I think as things start to -- as you look forward, as those start to shift back, I think you'll see a natural progression back to a different margin structure. But as indicated, again, back in January, with our strategic plan. We fully anticipate every category ex-COVID to have sequential movement upward in margin due to the initiatives that we outlined.

Okay. And then the last one, just being on the time and motion study, I think I recall you haven't completed that at the end of this past fiscal year. So, I was just curious how you're thinking about that going into fiscal 2021? And if there's any ability to maybe quantify the expected savings there?

Yes. So, we are progressing forward with that. That's going to be a Q1 like we had talked about stand up. At least that's the plan at this point. As far as the impact, it's hard to tell at this point, and here's why. I think what we're going to find is this, you're going to find stores with that quite frankly, did not have enough hours to adequately serve the guest and we'll probably see a shift upward in those hours, which would mean obviously a revenue movement for those stores upwards. And in some cases, we're going to see stores that probably were a little bit heavy on the hours in those relative to the guest traffic. And so I think instead of an operating expense, you may see a revenue lift more so than an operating expense reduction. But don't have anything detailed to give at this point. But that -- I assume that's going to be a future commentary as we move forward throughout the fiscal year.

Okay. Thanks guys. I'll leave it there.

Yes. Thanks Chris.

Thank you. This does conclude the question-and-answer session of today's program. I'd like to hand the program back to Darren for any further remarks.

Okay. Thank you, and thanks, everybody, for your time this morning. Just as a few of you mentioned, this is Bill's last earnings call. After a 30-year career at Casey's, just about 17 of which was as a CFO, and I got to believe that's some kind of record somewhere, Bill. I don't know. If it's not, it should be. Bill has been really an institution here at Casey's and I know with the investment community as well. And I'm sure as he was thinking about is last year, career -- last year of his career with Casey's, I doubt that he had, had envisioned having to break in a new CEO and deal with a global pandemic, but as usual, Bill handled all that with grace. And I know I'm going to miss Bill's guidance and wisdom. And -- but I do look forward to continuing our friendship. And I want to welcome Steve Bramlage to the team as our new CFO. And I've got every confidence that he's up to the task in spite of the fact that he's got some pretty big shoes to fill. So, with that, I'm going to turn it over to Bill to make a few comments, if you like, Bill.

Yes, absolutely. So, as obviously indicated on the call, this will be my last earnings call. We're trying to -- we were talking earlier today about how many of these earnings calls I've actually been on and it's starting to going be a pretty large number and so I would say that I've had a career chase, these 30 years with the company as Darren mentioned, come up 16, 17 years of CFO. And so I just want to thank everybody on the phone. It's been fantastic to get to know each and every one of you. I appreciate all your support. I feel really good about leaving the company in the position that it is. I think we have a very strong outlook, as we indicated in the Investor Day back in January, really excited about Steve joining the company. I think you will really enjoy Steve's presence. And so with that, again, just a very heartfelt sense of gratitude for all of you. So, I wish you all the best as well.

Yes. Thanks Bill. And just to wrap things up, I'd like to thank everybody for joining us this morning. And even though we've had to make some adjustments in our business related to COVID-19, I'd like to close the call by reiterating the strength of our brand and our balance sheet, those combined with our dedicated team really leave me confidence in our ability to effectively manage through this challenge and continue driving towards our strategic plan that we outlined in January. And lastly, I'd like to thank all of our team members and business partners for their efforts during this unprecedented time. So, I hope you and your families stay safe and healthy and enjoy the rest of your day. Thank you.

Thank you, ladies and gentlemen, for your participation in today's conference. This does conclude the program. You may now disconnect. Good day.