William Concannon - Vice Chairman, Global Corporate Services
Analyst · Brandon Dobell of William Blair
Thank you, Ken. Please turn to slide 22. Our contractual outsourcing business continues to grow significantly. We serve large investors or owners of real estate such as REITS, and financial institutions such as life insurance companies, pension funds, as well as real estate partnerships. We also serve occupiers of real estate such as large corporations, state and federal governments, and healthcare providers. Both the occupier and investor owner clients look to CBRE's full service platform for multiple services across their regional, national and increasingly global portfolios. Although our two outsourcing businesses operate somewhat separately, they combine to jointly leverage our considerable scale in areas such as client accounting, IT recruiting, and procurement of third party goods and services, as well as the utilization of our strong variable network of project managers and technical specialists. In serving these large clients, both our Outsourcing businesses regularly generate downstream business for CBRE's other lines of business, such as brokerage, capital markets, and valuation. Please turn to slide number 23. CBRE is a recognized leader in every outsourced service we offer. Our outsourcing clients, whether large occupiers or owner investors, typically engage CBRE to provide one or more of these services through an outsourcing contract with an initial average term of three to five years. Our historical client renewal rates regularly exceed 90%, so our actual relationships with clients are much longer. Our Outsourcing clients transfer the delivery of day-to-day activities associated with our real estate, project management, and facilities to CBRE. Their goal is to leverage our expertise, our scale, and our technology platform to perform services such as; managing and administering the portfolio of leased and owned properties, acquiring and disposing of leased and owned space, the construction and interior customization of space, which we refer to as project management, and managing the building operations of their facilities around the country or around the world. As you can see from the wide variety of services represented on this page, each of our contractual client relationships allows us to generate multiple revenue streams. Depending on the scope of our relationship, we can earn management fees, incentive fees, consulting fees and brokerage commissions in performing this work. Turning to the next slide, Global Corporate Services our occupier focused outsourcing business continues to grow and perform well. During the first quarter of 2008, we added 11 new outsourcing clients, including Alliance, Nestle, [RINCO], which is a subsidiary of Oregon Health and Science University, and the State of Florida. We also expanded our services for 10 existing corporate customers during the quarter, including Hertz Corporation, CISCO, AT&T, Kodak, and Dow Chemical; and renewed our contracts with 11 others, including Volkswagen of America, IBM, and Partners HealthCare. One of the recent noteworthy wins is Hertz. Recently Hertz embarked upon a number of strategic initiatives aimed at controlling costs, increasing efficiencies and re-engineering processes across the company. Like many companies, Hertz realized that real estate and facilities represented not only a significant area of cost, but also an area that significantly affected the morale more productivity of its employees. After a competitive process, Hertz selected CB Richard Ellis as its global real estate outsourcing service provider for all Hertz controlled locations in North America and Europe. The scope of our relationship covers over 3,000 locations, including office space, reservation centers, data centers, equipment rental locations, and car rental facilities. CB Richard Ellis will provide a full range of integrated real estate services, including transaction management, construction, and project management, as well as facilities management. Please turn to slide 25. CBRE's Asset Services business is focused on outsourcing by investor owners, it also continues to perform very well. This is due primarily to investor clients seeking to optimize the management of their properties to maximize overall returns by focusing on property level performance. Especially, when market conditions become a bit more challenging. The focus of Asset Services is on the larger institutional owners of real estate that fully utilize CBRE's full service platform. In Q1 2008, Asset Services won 52 million square feet of new assignments with clients such as GE, AMB, Citicorp, Beacon Capital Partners, Kennedy Associates Real Estate, and ING; bringing our total managed portfolio in the Americas to 650 million square feet. Please turn to slide number 26. Both corporate and investor owner clients turn to CB Richard Ellis for outsourcing services not only for our breadth and excellence in each individual service, but also for the unique ways in which we are able to deliver and integrate these services. Due to our leading number of global locations, we have the ability to physically execute services in more places than any other service provider. We have the deepest and most diverse global network of consultants, and subject matter experts of any firm in the industry. These experts assist our clients not only with advisory work centered on traditional real estate product types, but they can also address areas like energy management, sustainable construction, tax segregation consulting, strategic location analysis, workspace redesign, and other strategic topics. Our approach to account management and our platform infrastructure also differentiates us from other service providers. As a firm we have invested more than any other in building proprietary systems, processes, tools, and technologies that not only direct enhance... directly enhance client service, but also make our operations flexible and scalable. The combination of our scale, our breadth and these unique capabilities, is truly difficult for other providers to replicate. This is born out of in our success in attracting new clients and retaining and expanding existing relationships. We continue to believe that both our corporate and investor owner outsourcing businesses will perform very well in the years ahead. In times of economic weakness, we find an acceleration of RFP activity as companies embrace outsourcing to gain greater efficiencies in our business, and focus on maximizing return from their real estate assets. We are very pleased with our share of recent wins and believe that we will continue to win a disproportionate amount of new wins that come into the marketplace. New wins like the ones I've mentioned represent opportunities to start a client relationship with significant room for additional growth over the next 10 or more years. When we begin new client relationships, we have a systematic client planning and analysis process, which leads us to discover other potential growth opportunities that may have not been... may not have been originally contemplated. In many cases, the expansion opportunities that we generate for our current clients are awarded without a competitive bidding process due to the strength of our existing relationships. So we believe demand for each of our individual services is positioned for continued growth. Even in the midst of a weaker economic environment. During such environments, clients continue to turn to CBRE's Outsourcing Services in order to respond to changing economic conditions. For example, transaction clients accelerate disposition and sub-leasing activities, facility and property management clients seek to optimize their facility service levels and project management clients seek to convert in-house staff to CBRE's variable model. And with that, I would like to turn the call back over to Brett.