Greetings. Welcome to CBRE’s Q1 2021 Earnings Call. At this time, all participants are in a listen-only mode. A question and answer session will follow the formal presentation. [Operator Instructions]. Please note this conference is being recorded. I would now like to turn the conference over to your host, Kristyn Farahmand. Ms. Farahmand, you may begin.

Good morning, everyone and welcome to CBRE’s first quarter 2021 earnings conference call. Earlier today, we issued a press release announcing our financial results, which is posted on the Investor Relations page of our website, cbre.com, along with a presentation slide deck that you can use to follow along with our prepared remarks, as well as an excel file that contains additional supplemental materials. Our agenda for this morning’s call will be as follows. First, I'll provide an overview of our financial results for the quarter. Next, Bob Sulentic, our President and CEO and Leah Stearns, our CFO, will discuss our quarterly results and updated 2021 qualitative outlook. After their comments, we'll open up the call for questions. Before I begin, I will remind you that this presentation contains forward-looking statements that involve a number of risks and uncertainties. Examples of these statements include our expectations regarding CBRE’s future growth prospects, including 2021 qualitative outlook and multiyear growth framework, operations, market share, capital deployment strategy and share repurchases, M&A and investment activity, financial performance, including profitability, expenses, margins, adjusted EPS in the effects of both cost savings initiatives in the COVID-19 pandemic and the integration and performance of acquisitions and any other statements regarding matters that are not historical facts. We urge you to consider these factors and remind you that we undertake no obligation to update the information contained on this call to reflect subsequent events or circumstances. You should be aware that these statements should be considered estimates only and certain factors may affect us in the future and could cause actual results to differ materially from those expressed in these forward-looking statements. For a full discussion of the risks and other factors that may impact these forward-looking statements, please refer to this morning’s earnings release and our…

Thanks, Kristyn, and good morning everyone. CBRE is off to a strong start in 2021. Our performance is being propelled by our long standing efforts to diversify our business across four key dimensions; property types, lines of business, geographic markets, and client types. Last quarter, we described in detail how this diversification has enhanced the resiliency of our business. This played out in several ways during the first quarter. Geographically, while activity in some markets notably the Americas remained muted. We saw solid growth in the United Kingdom, parts of continental Europe, Australia, Southeast Asia, and Greater China. Among business lines, mortgage origination and loan servicing, valuations, investment management, and facilities management flogged solid growth, offsetting a continued tepid sales and leasing environment. Industrial and data centers remain preferred property types. Our work in both property types grew robustly in the quarter fueled by booming demand for e-commerce and cloud-based services. Growth in these resilient property types helped to compensate for continued pressure on other property types, particularly office. Our client base is well diversified across the economy. In a quarter we won activity with clients and some industries was down from a year ago. We saw particular strength in our work for life sciences, and industrial and logistics companies, among others. The broad diversification of our business coupled with decisive actions in 2020 to reset our cost structure, underpinned our earnings growth for the quarter, and we expect to see continued benefits in the quarters and years ahead. For full year 2021, we now expect adjusted earnings per share to meaningfully surpass 2019 peak level with potential upside from discretionary capital deployment. Notably, our outlook for 2021 and beyond envision strong growth even with continued pressure on the office market. Clearly, that pressure remains very acute right now particularly in densely populated gateway cities, and will remain challenging for some time to come. However, we strongly believe the pressures on Office will recede from today's extreme levels, as vaccine rollouts continue, and companies settle into new normal work regimes. We expect our growth to be enhanced by capital deployment that is focused on sectors and business lines that are positioned to benefit significantly from secular growth trends. You saw evidence of this with our investment in industrious in the first quarter, which positions us to participate in the rising demand for flexible space solutions. And you can expect to see more evidence of it in future partnerships, sponsorships, and M&A activity. Now, Leah will tell you more about the quarter, our outlook and our capital deployment strategy. Leah?

Thanks, Bob. Turning to slide eight, segment, operating profit for advisory services was nearly flat despite a 5% net revenue decline. The revenue shortfall reflects continued pressure in high margin sales and leasing businesses, which we offset with discipline cost management, strong GSE servicing activity and elevated OMSR gains, as well as growth in the other advisory lines of business. Overall, our advisory segment operating profit margin expanded about 100 basis points compared with a year ago. Excluding the OMSR gains in both years, the margin improved 20 basis points to about 17.2%. As expected, global leasing revenue remained under pressure declining 17% due primarily to weak office leasing in the Americas. We did see modest sequential improvement in America's office leasing, as revenue fell 47% versus the 58% decline we experienced in the fourth quarter. Activity were stronger and other geographies and property types. For example, APAC leasing rose a healthy 11% as retail and industrial jumped 25% and 38%, respectively, while office was flat with a year ago. EMEA leasing grew 4% reflecting surging industrial demand, which outweighed moderate office and retail declines. Notably, China and Australia, where the pandemic remains well in check, have seen office occupancy return to pre-COVID levels, which has coincided with improving leasing trends in these markets. Advisory sales continued to improve sequentially declining just 9% versus the 16% decline in the fourth quarter. This improvement was paid by APAC or sales get just 2%, reflecting particularly robust retail and industrial activity. Americas and EMEA sales fell around 10% and 13% respectively, due primarily to sharply lower office sales. Excluding the sales and leasing business lines, net revenue rose 7% and comprise nearly half of the advisory segments Total net revenue. commercial mortgage origination revenue rose nearly 14% in the quarter, reflecting strong…

Thank you. At this time, we will be conducting a question and answer session. [Operator Instructions]. Our first question is from Anthony Paolone with JPMorgan. Please proceed with your question.

Thank you, and good morning. My first question is, I didn't catch all of Kristyn's opening comments. And I think there was some mention about flat EPS maybe year-over-year, because of some changes in the impact there. Can you touch on that again? I just want to make sure I understand the baseline and what changed?

Sure. Anthony, it's Leah. Kristyn has just outline. There were some unique items in Q1 from last year, as well as this year. The key drivers are really an impairment that we had last year for GAAP EPS. And then, in the first quarter, we did have an accounting change in global investors related to our fair value accounting around our co-investment balances. We also had venture capital gains that was one time in nature in the first quarter this year. And so those items have basically offset each other.

Okay. Does the change in the valuation items in REI that you did in the first quarter. Does that change how we should think about the profits of that business just on a run rate basis? Like, does that add to the 2020, 2021 full year?

It is. It was something that we expected. It was an anticipated accounting change when we came into the year that we were going to implement in Q1. And it is something that will actually reduce the volatility of that earnings stream within our investment management business going forward. We're basically going to be marketing to market our unlisted co-investment balances. And therefore, instead of having one large gain at the end of the period costs, you're going to see us mark that to market every quarter.

Okay. And so, is there a way to frame that for the full year 2021 at this point? Or you've got it fully marked as of the first quarter and it's just from here, you'll make changes?

That's exactly right. From here, we'll make changes fully marked.

Okay, understand. Then same question. Last year, you outlined a lot of different cost saves. And now you change some of the presentation here. Is there a way to put that into the framework, understand where you are on that right now? What was achieved in the first quarter? And what's left to see over the remainder of the year?

Absolutely. I would say in terms of how we're presenting the information. There's not a real material shift in terms of where the benefits of the cost management actions are flowing through the business. The advisory segment continues to be the area where we've made the lion share of the overall cost reduction. So that's 60% of our cost actions are benefiting advisory. Next to that is GWS, where we've got about 30%. And then the rest is between REI and our corporate segments. In terms of this first quarter though, on a net basis, I'll talk a little bit about -- we have run rate cost savings. Now we do have some temporary costs coming back like compensation that's performance based, and accrued based on that. We had about $24 million of benefit and advisory on a net basis, and about $14 million of benefit in GWS with the rest, basically, about a million or so across REI and corporate. So again, the vast majority of the overall benefit in Q1 was an advisory and our reporting segment, modifications haven't really altered the mix of where that's going to impact the business going forward.

Okay. So that's about $40 million that you achieved in the first quarter. What should we expect over the balance of the year?

Yes. So in terms of for the full year, we think there will be a little over $110 million of savings. And this is all on a net basis. So when you close that up, we have taken out about just shy of $90 million in the first quarter and right around $250 million of incremental costs year-over-year on a runway basis.

Got it. Okay. And then just moving more towards the business side of things. As you will get through the strength and life sciences, data centers, industrial that stuff, can the growth in those areas, longer term offset any diminution in office?

We do expect that the diversification not just across asset types, but across our geographies will also be important. So as we think about just surging demand for warehouse, industrial distribution, life sciences, as well as digital infrastructure, those are certainly helping to mitigate the acute declines that we're seeing across office. So, I do think that that is a key part of the overall story for CBRE. And the fact that we have positioned ourselves to be aligned with those very important areas of demand in the market today. And then also, given the fact that APAC was early on in terms of the impacts related to COVID, we are seeing the regions of the world that has kind of come through this and manage through COVID quite well or effectively, or we're early on the onset of COVID. Those are really back in terms of strong performance. And we're starting to see the recovery take shape in places like the U.K., Continental Europe and U.S.

Okay. And then lastly, can you just comment on the transaction environment for acquisitions, you've talked about it for several quarters, you made the industrious investment. Just wondering about the size and pipeline of potential deals over the balance of the year?

Anthony, this is Bob. We have a substantial M&A pipeline and pipeline of alternatives or investment opportunities that we would characterize more as sponsorship type opportunities where we could invest in a company and then help that company be more successful and it would be on its own. We've done a lot of strategy work to determine the areas of our business that we want to make investments in because we think they will benefit in a secular way. Leah had just outlined a bunch of that for you. So you should expect to see us make some very nice investments over the coming months, that would be secondarily favored, and CBRE would be able to help those investments perform well. I will say that we're going to be very careful. We're not going to be feeling pressure to push money out the door just because we have it. We do think that there will be opportunities.

It sounds like less on the side of operating intensive things like traditional type transactions, more of sort of the industrial style deals?

Yes. Some of both, and also some incremental investment in our real estate investment business. We do a lot in the industrial area, for instance, and we think there's incremental opportunities to invest there.

Okay. Thank you.

Thank you. Our next question is from Jade Rahmani with KBW. Please proceed with your question.

Thank you very much. I was wondering if on a per share basis, there's any way to quantify what you might consider unusual items. Was it just the REI accounting change of perhaps around $0.05 per share or were there additional items?

So Jade, in terms of the venture capital and the REI accounting change, those, as well as some prior period items, I would say, you got about $0.06 each related to the VC and the accounting change. And then we did have -- in the prior year period, we didn't have that impairment related to the COVID impacts across parts of our business. So that was reflected in the prior period.

And just looking at the changes to definition of net revenue, would fee revenue growth have been similar around four -- down 4.4% on a local currency basis for the first quarter?

We've provided a bridge for you in terms of the overall fee to net basis. It was pretty much in line. There wasn't a major swing there.

Thanks. In terms of the GSE multifamily volumes, they've surged so far this year, up I believe over 50%. And I think you also pointed out the margin benefit from the MSR gain. Have you seen any slowdown in GSEs multifamily originations. Your rates were lower early in the year. And I think the mix of refi transactions was above the normal rate. So are you expecting the volume growth in that business to slow?

Well, that's really driven, again, by market conditions. So if you look at our margin performance for the year, yes, OMSR certainly helps. But even if you back out OMSRs just before I get into the volumes on the GSEs, I think it's important to note that we actually saw margin expansion ex OMSRs. So that's really important. As it relates to the GSEs, their caps are coming down this year. So we may see some attenuation in terms of overall liquidity in that market. But again, their mandate is liquidity. So we'll see how they respond to the overall market conditions. The benefit to our business, though, is about the mix of where we're seeing that activity come from. And in the quarter, we did have more of a volume coming from Fannie as opposed to Freddie and that that certainly helps from a margin perspective, given the fact that we do have a risk share there on the Fannie side. So overall, it'll really depend, unfortunately, Jade with respect to how that that activity comes in, and we don't actually influence, that it's really a market driven outcome.

Okay. Thanks very much. I've gotten some questions on the potential Biden administration changes on the 1031 exchange, and was wondering if you've looked at either what percentage of your transaction volume is in that marketplace could be impacted? And just overall, your thoughts around how that could impact the market?

Jade, we have paid attention to that. And it is -- this is not the first time its arisen. So first of all, it's not certain that will happen. But we're watching it closely. I think we have to put in perspective, what part of our business that impacts so it impacts the sales businesses, the real estate asset sales business here in the U.S. And we think it impacts about 10% of the U.S. sales activity across markets, that's not a CBRE comment. So that's the portion of our business that might be impacted. Our view is that if it were to happen, and not be retroactive for the foreseeable future, it would be a plus for transaction volumes, because people would be in the market trying to get deals done. In the longer run, given the magnitude of it relative to our whole business and the area to which it's contained geographically and line of business wise, we think it will not have a material impact on our earnings prospects currently, or in the longer term as we've laid them out for you.

Thank you very much. And lastly, one of your peers that made an investment in a single family for rent platform. Wondering if you have any thoughts on the attractiveness of that sector and if it's something CBRE might pursue?

We're always looking for new opportunities that are kind of within the boundaries of what we do. And again, keeping in mind, we think of our business in those four dimensions that we talked about property type, line of business, client type and geography, we're scanning the horizon constantly for new opportunities. And we don't talk in advance of when we execute those new opportunities, Jade, what we might do. That's not an area that we're active in, though.

Thank you for taking the questions.

Thank you. Our next question is from Rick Skidmore with Goldman Sachs. Please proceed with your question.

Good morning. Bob, you mentioned in your prepared comments about the new normal work regime and in office, you talk about what you expect that new normal to be in office based on your clients conversations. And I believe and maybe a prior call, you talked about office being at 85% versus pre-pandemic. Can you just maybe update your view there? Thank you.

Not a lot new to our view. We are intensely engaged with occupiers here in the U.S. and around the world. We believe that office will never be quite what it was prior to the pandemic. But we also believe it will be very different than it is today. The 85% that we talked about before is kind of still what we believe. By the way, if you're paying close attention to the press, and what individual companies are saying, most of the outlier comments coming in now have the flavor of, well, our people are really getting wary, and our people really need to get back together. And we really need to focus on culture. And we really need to focus on bringing new people on. So while our view hasn't changed, our conviction around the notion that it'll -- that people will get back to the office in a dramatically different way than they are today has probably grown. There will certainly be a hybrid scenario where there'll be some work from home, some work from flex space, and then of course, some work from offices. We think the configuration of offices will change, and that'll create some real opportunity for us to do work for our clients. But largely, our view is what it was 60 days ago when we reported our yearend earnings, Rick.

Great, thanks. Thanks, Bob, for that. And just to follow up. Few of the office company, and one of the data providers has talked about traffic picking up on the office side in terms of just leasing insurance. Are you seeing that in your pipeline? Or is that -- and what would be driving that? Is that people looking for expansion space? Is it just tenants just rotating space and hydrating? Any comments there?

We're certainly seeing the pickup in activity, and it's everything, it's people finally coming to grips with the fact that the vaccine is working here and these are U.S. comments. The vaccine is working. The disease is dissipating. And people are moving back toward more normal circumstances in many ways. And returning to the office is one of them. So it's pick up in every kind of thing you can imagine. And it's going to be different second half of the year than it is now.

Great. Thank you.

Thank you. Our next question is from Michael Funk with Bank of America. Please proceed with your question.

Yes. Hi. Good morning. Thank you for the questions. Just to follow on that last one. Thinking about return to work, most clients delaying or pushing out longer term leasing decisions until after employees return to work? Or based on your conversations do they already have a sense of what they're going to need in terms of office space and are they entering into new leases? Or do we expect it to be mostly renewals for the remainder of the year?

It's a mixed bag, Michael. It depends. As some companies are aggressively out in the market, trying to execute plans now and others are waiting. And so, I wouldn't be able to characterize it as one thing across the board for these big occupiers we work with. I think the trend is more and more of them are deciding to have to address it. I will I will tell you one thing that we believe is going to happen. Better quality buildings with better infrastructure, better HVAC systems, better circulation around the building, better elevator systems, et cetera, are going to be in more demand as a result of this circumstance for very obvious reasons. And we think there is some chance that as we get later in the year and early next year, there could be real focus on those buildings and we'll pick up an activity.

Back to the tax question. I appreciate the comments in the 1031 exchanges. But are you seeing real time impact now from the sellers maybe accelerating the timeframe for their sales, just in anticipation of any kind of changes in tax laws. Is that affecting the sales activity?

We certainly have seen that happen before, Michael. I would say, this year we are seeing activity around 1031 exchanges continue to be healthy. So it is a phenomenon that we have seen play out before. And even at the end of last year, when there was some speculation that there would be tax reform in 2021, we did see some transactions come through in the fourth quarter, and that sometimes drives some of the seasonality that we see in the fourth quarter. But it's just a small portion of that.

Yes. Thank you. Maybe one more if I could. Just thinking about M&A, are there specific regions of interest? You highlighted that geography diversification certainly helped? And is helping your results? Are there other regions of interest maybe where you feel that you don't have a large enough footprint or might want to get bigger that would help with that diversification?

We have across our M&A strategy. product types, we're interested in, lines of business, we're interested in, geographies we're interested in more than others, for sure, on each of those dimensions. And I wouldn't spike out anything specific, Michael, just because of the confidential nature of M&A. But I think you can be confident that again, across each of those dimensions, we have favored things we would like to get done. But we're very, very open to opportunities that aren't necessarily in the more favored areas. But we do have things retargeting.

Great, thank you very much.

Thank you. Our final question is from Stephen Sheldon with William Blair. Please proceed with your question.

Hi. Thanks for taking my questions. First, what do you think is driving the stronger improvement in leasing and capital market trends outside of the U.S. than within the U.S.? Is that mostly due to the different progressions with the pandemic? Or are there some other notable factors to consider?

I think it really, at least what we've seen so far, it really is driven by where economies or our restrictions around mobility has been lifted and have been reopened. So for example, in China and Australia we see office occupancy is pretty much back to pre COVID pre-pandemic levels. And those are certain markets where we are seeing return in terms of demand that is corresponding with that. So I think it really is driven by the ability for businesses to get back to normal, and for transactions to really play out. And obviously, in some of those markets we're lapping or seeing comparable financial results versus really the initial downtick for those areas as well. So we are seeing nice growth come back because of that.

Great. That's helpful. And then, Trammell Crow's expansion into Europe. I guess, what could that mean for the development business over the next few years? And how are you thinking more broadly about expanding into new countries and regions for both Trammell Crow and for Telford on the development side?

Yes. Steven, we have an extremely strong development brand and franchise. We have a lot of capital available to us from third parties that want to invest in that business. And we have a deep knowledge of where we think development opportunities will occur because of our advisory business and the feet on the street, so to speak around the world across product types. For the longest time, we were hesitant to expand outside the United States. But the success of that business grew so much in the last decade, the interest of our Capital Partners grew so much. We took the step with Telford a couple of years ago. We're extremely pleased with that. And because of that, and because of the relationships on the advisory side, and because of the demands of our Capital Partners, we decided to take this step with industrial development across Europe. And you should expect to see more of that kind of expansion over time, very thoughtful, very careful, but more of that over time. And we think we're -- it's one of those opportunities that we think we're really well positioned to take advantage of. It's an opportunity to expand our services capability. It's an opportunity to expand the footprint of things that we might invest capital into as well.

Great. Thank you.

Thank you. Ladies and gentlemen, we have reached the end of the question and answer session. I will now turn the call over to Bob Sulentic for closing remarks.

Thanks everyone for being with us. And we'll talk to you again at the end of the second quarter.

This concludes today's conference. And you may disconnect your lines at this time. Thank you for your participation and have a great day.