Good afternoon, ladies and gentlemen. At this time, I would like to welcome everyone to the ChargePoint's Fourth Quarter Fiscal 2024 Earnings Conference Call and Webcast. I would now like to turn the call over to Mr. Patrick Hamer, ChargePoint's Vice President of Capital Markets and Investor Relations. Patrick, please go ahead.

Good afternoon. Thank you for joining us on today's conference call to discuss ChargePoint's fourth quarter and full fiscal 2024 earnings results. This call is being webcast and can be accessed on the Investors section of our web site at investors.chargepoint.com. With me on today's call are Rick Wilmer, our new President and Chief Executive Officer; and Mansi Khetani, our Interim Chief Financial Officer. This afternoon, we issued a press release announcing results for the quarter ended January 31, 2024, which can also be found on the Investors section of our web site. We'd like to remind you that during the conference call, management will be making forward-looking statements. These forward-looking statements involve risks and uncertainties, many of which are beyond our control and could cause actual results to differ materially from our expectations. These forward-looking statements apply as of today, and we undertake no obligation to update these statements after the call. For a more detailed description of certain factors that could cause actual results to differ, please refer to our Form 10-Q filed with the SEC on December 08, 2023, and our earnings release, which was posted today on our web site and was filed today with the SEC on Form 8-K. Also, please note that we use certain non-GAAP financial measures on this call, which we reconciled to GAAP in our earnings release and for a certain financial periods in the investor presentation posted on the Investors section of our web site. And finally, we will be posting the transcript of this call to our Investor Relations web site within the Quarterly Results section. With that, it is pleasure to introduce our President and CEO, Rick Wilmer.

Thank you all for joining us. In today's call, we will review our financial results for Q4 of fiscal 2024 and the corresponding annual results. After giving an overview of Q4, we will outline ChargePoint’s strategy moving forward as promised during the Q3 earnings call. Later in the call, our interim CFO, Mansi Khetani will outline how we plan to achieve our commitment to being adjusted EBITDA positive in the fourth quarter of this year, and she will also provide top line guidance for Q1 of fiscal 2025. I will begin by reviewing the results for Q4 fiscal 2024, as well as a few highlights of the quarter. Critically, our inputs to the business are beginning to make a difference as evidenced by the operational efficiencies and cash management improvements I will outline shortly. Our revenue for the quarter increased sequentially to $116 million in Q4. The quarter also saw improvements to the underpinnings with the business. These include our non-GAAP gross margin increasing to 22%, a decrease in operating expenses to $75 million or 65% of our revenue, and a significant reduction in our cash usage. Also of note was our subscription revenue, which was up 30% year-over-year this is particularly exciting because it represents our highest margin revenue stream. For the full fiscal year 2024, revenue was $507 million. Our CFO, Mansi Khetani will give an annual review in her portion of the call. In Q4, we had quite a few highlights. As the industry moves towards the NACS connector in North America, ChargePoint lived up to our promise of being first to market and ready for the transition. In Q4 NACS connectors rolled out across both our residential and commercial product lines and the first NACS cable installations at DC public fast chargers went into operation. This…

Thank you, Rick. As a reminder, please see our earnings press release where we reconcile our non-GAAP results to GAAP. Our principal exclusions are stock-based compensation, amortization of intangible assets and certain costs related to restructuring and acquisitions. We continue to report revenue along three lines: network charging systems, subscription and other. Network charging systems represents our connected hardware. Subscriptions include our cloud services, connecting that hardware, our assure warranties and our ChargePoint as a service offering where we bundle our full-stack solution into recurring subscriptions. Other consists of professional services and certain nonmaterial revenue stream. Moving to our results for the fourth quarter. Revenue was $116 million an improvement of 5% sequentially and a decrease of 24% year-on-year. Network charging systems at $74 million accounted for 64% of fourth quarter revenue. This was flat sequentially and a decrease of 39% year-on-year due to deteriorated macro conditions that impacted commercial billings. Subscription revenue at $34 million was 29% of total revenue, up 10% sequentially and up 30% year-on-year. Other revenue at $8 million or 7% of total revenue, up 42% sequentially and up 74% year-on-year. Turning to verticals, we report verticals from a buildings perspective, which approximates the revenue split. Fourth quarter billings percentages were, commercial, 64%, fleet 18%, residential 15% and other 3%. The commercial vertical continued to see softness due to slower auto dealership demand in North America and lower channel rebuy rates in Europe. Fleet improved 11% sequentially. Residential again, had the largest quarter ever in terms of home units sold with billings growing 13% sequentially. From a geographic perspective, North America made up 82% of fourth quarter revenue and Europe was at 18%. The Europe revenue declined 6% sequentially due to lower restocking orders by channel partners as sell-through rates slowed for capital-intensive DC projects. Turning…

Thank you, Mansi. To conclude, the measures taken over the past two quarters have strengthened our path to profitability on a non-GAAP adjusted EBITDA basis in Q4 of fiscal 2025. The strategic priorities we have outlined intend to deliver the gains to achieve this target, but we won't stop there. Our goal is to develop a thriving, profitable business that will be renowned as the enabler of the transition to e-mobility. Thank you for joining us today. Operator, we will now turn it over for questions.

[Operator Instructions] We'll move to our first question from Colin Rusch at Oppenheimer.

I appreciate all the detail here. On the hardware development focus, how should we think about the cadence of the cost reduction? I appreciate the detail in 4Q with the shift. But as you work through this inventory, should we be thinking about some ongoing cost reduction? And then on the development cycle, how we should think about the overall development cycle for some of these new products starting to come out?

With the hardware cost reductions, those will continue to flow through the P&L, accelerating as we move towards the later half of the year, and we work through the current inventory that was built at a higher cost base, and then we should be fully enjoying that next fiscal year. On the development cycles, those will accelerate. As I mentioned in the prepared remarks, we have more engineers working on new hardware platforms than we have in the past as a result of our new relationship with AcBel and that will accelerate hardware product development. And you'll begin to see the benefits of that show up in new product releases in the beginning part of next year.

And then on the software side, can you give us just two or three of the key focus areas that you see as meaningful opportunities for improvement? And how you think that functionality really gets out to customers as you start to bring to market? Is it only through new sales of new chargers? Or are you going to be able to do over there updates and bring some of that functionality at existing installed base?

So there's a variety of areas of opportunity within the software, and I wouldn't necessarily call them improvements, but new features and enhancements that will roll out to the market. And as I mentioned in the prepared remarks, it really all starts with a great driver experience. So whether that's in our mobile app or when a driver is actually interacting with the station to get their vehicle charged and pay for charging, it really drives everything we do within the software world. Our core belief is that if we provide great experience for drivers. People that provide charging infrastructure for drivers, we want to work with our platform to drive their business goals.

We'll move next to Chris Pierce of Needham & Company.

On the -- you mentioned disaggregation a couple of times and customers kind of won in hardware for multiple sources. Is that a new trend in the industry? And then what are they doing right now if they have hardware from multiple providers? And like who would you be displacing? Or is this kind of greenfield territory?

Disaggregation to become from our perspective a more common ask in North America in the last three to six months. We're seeing, again, as we mentioned in the prepared remarks, some of the larger customers interested in sourcing hardware from more than one provider. I think the reasons for that can be inferred. But this has been a common practice in Europe for quite a while. In Europe, we manage more third-party hardware than we do our own hardware. So this is not a new business model. It's something that, from my perspective, appears to be coming from Europe to North America. Again bigger customers embracing it first.

And then on the inventory side, if you back into kind of network charge revenue in the first quarter of '25 and you kind of talked about clearing through inventory over the year. How do you kind of -- what's in inventory now that you can kind of frame? And how do you kind of -- how are you confident that there won't be further potential for write-downs of the inventory that you're carrying?

Yes, I can take that question, Chris. So we thought about the write-downs in a lot of detail and we've taken all the charges that we thought necessary. The inventory balance that we now have is all of products that we're actively selling today, and we expect to sell through all of that through this year. So on some products, we have a higher inventory balance. It will take a little bit longer to come through. But on others, we pretty much have only two or three months of inventory. So the cost downs that Rick mentioned, we'll start seeing those cost downs on those products on which we have a lower inventory balance. So in short, we don't -- sitting here today, we don't see any additional major write-offs. Of course, there are small adjustments and variances that we take each quarter based on standard cost adjustments, et cetera. We'll continue to do that. That's a standard course of business. But there is nothing major that we see as of now.

We'll take our next question from Bill Peterson at JPMorgan.

I asked last quarter about how you felt like the channel inventories were? And it sounds like you saw like a lot of the destocking were on its course. It sounds like there was still more destocking to go in Europe. But I guess the -- if you look at the channels, both the U.S. and in Europe and maybe for products such as AC or DC and then maybe if the channel is focusing on commercial or fleet. Can you help us understand how you view the channel in these various segments and geos today?

It's different in Europe than it is in North America. In North America, the channel is important for us, largely as a demand generator. They represent an important extension of our sales force. In terms of inventory levels in the channel in North America and Europe, they are normalized in both areas. In Europe, we do less of our business through the channel, but there's still an important part of our business in Europe, but not as significant as it is in North America.

Interesting on the reliability side, and they've always been kind of a challenge, a headline challenge if we think about EV adoption. I guess with this -- with your new reliability data, are you seeing any benefits? Can you speak on any sort of wins or opportunities you've been unlocked by demonstrating this reliability, whether it be a repeat business or with new opportunities?

That's a good question. I think what we're seeing is just fewer support cases and fewer complaints. But as we mentioned in the remarks, we're still not where we want to be. There is still further room for improvement. And I expect, quite honestly, that 99% KPI that we measured, which is apples-to-apples with the prior quarter to go down, as we begin to ingest new data sources into our network operations center that will give us a more accurate picture of what stations are actually up and running for our definition of uptime in the market. And we want to be very transparent and honest about how our network is working. So we're quite honestly excited about this because this gives us more actionable data to improve the network.

Next, we'll move to Mark Delaney at Goldman Sachs.

The company reaffirmed its target to be adjusted EBITDA positive in fiscal 4Q. Can you speak a bit more on the path to get there? And how much maybe needed to reach your goal?

Yes, I can take that. So on the revenue side, as I mentioned in my prepared remarks, we expect normal seasonality this year like we have seen in the past. Meaning, we expect the second half revenue to be significantly larger than the first half. Our revenue spread typically in the year is about 40% in the first half and 60% in the second half, with Q4 typically being the largest quarter. We expect this year to follow similar seasonality. And then on the gross margin side, we expect improvement through the year as well and Q4 we'll see the benefits of further cost reductions as we move to Asia manufacturing. And then on the OpEx side, we have already reduced our non-GAAP OpEx to the low 70s a quarter. We will further balance this OpEx through the year with operational efficiencies and cost avoidance measures to get to that breakeven EBITDA level in Q4.

And a follow-up question around gross margins. Maybe you can help us think through some of the puts and takes around gross margins in the fiscal first quarter. Revenue sequentially is lower, but you do have some of these efforts to improve margins, including the Asia-based manufacturing and multi-sourcing strategies. So maybe help frame if you could please a little bit more around gross margin sequentially for the upcoming quarter.

Yes. We're not guiding to Q1 gross margins, but what I can say is, I think we should see a slight sequential improvement in Q1. This is not going to come from the Asia manufacturing strategy because it's going to take time for our inventory to sell through. However, we are seeing improvement in the subscription margins because of economies of scale and because of our cost optimization efforts on our customer support side of things. And then as pricing stabilizes on the hardware side that should kind of stabilize as well quarter-over-quarter.

Our next question comes from Matt Summerville at D.A. Davidson.

I wanted to ask about utilization rates. Rick, in your prepared remarks, you mentioned that they're effectively hitting a pressure point now that makes it necessary to build -- to further build out from an infrastructure standpoint. What is that pressure point exactly? Where do utilization rates need to be? And how has utilization been trending specifically on your network? Can you get just a little bit more granular on that?

So we published the utilization statistics in a press release a few weeks back, I don't have the numbers memorized. But they're definitely going up. And exactly what threshold they need to hit before new port purchasing and installation hits the accelerator is hard to know. And it's hard to know whether it's going to be a big digital shift where it's going to turn on like a light switch or if it's going to be gradual. What I do know is that customers need to provide charging to get the people they want to come to their place, whether that's workers to come work there, or shoppers to shop there or people to stay their overnight and sleep there or park there, while they're on a trip. We're seeing utilization go up in all those segments. And if those institutions want people to continue to come, they're going to need to add infrastructure. I think we're seeing some green shoots of that starting now. And I'm hopeful it will accelerate. And if we have the data that said exactly when it hits 49.7% that's when it takes off. We'll continue to refine our analysis to try and determine that, but we don't know that today.

And then just as we think about kind of market conditions now and the overall pricing environment in the business for both L2 and DC fast. How -- I guess I'm trying to understand how much of, if you're seeing price pressure, which I'd like you to comment on. If that's the case, how much of the potential savings you're getting from the Asian-based development and manufacturing sort of gets offset by price erosion?

Yes. So in terms of ASPs, as you know, we have brought prices down over the last few quarters. This was mainly bringing down price increases that we had done during the second part of last year, due to all the supply chain hangover. We normalize that that was supposed to be temporary. So we brought prices down. Other than that, we haven't seen any other pricing pressure so far. That said I do build in some price declines in the model just to be conservative. But the cost downs that we're seeing should overcome any of the price decreases. That's how we've planned our entire model. And so even though prices may come down a little bit in the second half, we have factored that in. I think the cost down will more than cover that and that will give us the bulk in our gross margin.

We'll move next to Christopher Souther at B. Riley.

Maybe just following up a little bit on the gross margins. Can you give us a sense as to the -- whether the target profile for the network charging systems segment changes with this expanded contract manufacturing relationship or maybe just kind of enables prior targets you've been thinking about internally? Give us a sense what you think is achievable once we work through some of these inventory moves and towards new next-generation products?

So I'm not sure I got the entire question, sorry about that. But if I didn't provide a complete answer, go ahead and ask a follow-up. With the Asia manufacturing, we're going to take substantial costs out of the entire product portfolio. And equally important, the new products that we're going to develop in partnership with AcBel and potentially other partners, like AcBel will lead to much lower-cost products when they initially go into production. So this is something that's going to drive our hardware gross margin up. But as Mansi mentioned, as we continue to increase the software and recurring elements of our P&L the revenue portion of our recurring business, that has much higher gross margin than the hardware side. So that's going to continue to enhance the gross margin outlook as well.

And then maybe just another one. You called out EV market adoption concerns from customers. I'm curious whether the shift to the NACS charging port is contributing to customer hesitation. Maybe just uncertainty around which kinds of cars customers are going to be preferring two to three years out. Is that something that's also maybe causing customer headaches?

If I got the question right, around NACS, I think the confirmation about NACS is diminishing now that they're becoming widely available. The position we've taken, which we believe is the right position to take is that as we make the transition from CCS to NACS, that you don't dedicate a parking slot to one connector type or another, and you keep the parking spots versatile. And we've got all the technology and solutions to do just that. So I view this as a connector at the end of the quarter and as long as you can pull into any parking spot and plug your vehicle in regardless of whether it's CCS or NACS, this should be pretty seamless. And I think the market is starting to realize this, and a lot of the consternation is fading.

Our next question comes from Michael Legg at Benchmark Company.

You mentioned a slowdown in hardware sales in the EU. Just curious if that was anywhere particularly slow or if there's any areas or signs of improvement that you're seeing?

Yes. So in Europe, it was slightly different from North America. As Rick mentioned, we saw a slower sell-through rate of our DC products because the channel there has an abundance of other DC products of our competitors and other companies that have been offloaded at lower prices. So the sell-through rates of our products slowed and the rebuy rate slowed as well.

And then one more. Could you just talk about some of the larger fleet programs that you previously mentioned? Are those still on track for later this year? And just curious where those discussions are at?

Can you repeat about the program? Sorry Michael.

You had mentioned on the last call just about the USPS contract and maybe some other fleet programs you were expecting to hit later this year. Just curious on the status of those.

So what I can say about those later programs is this year, we expect USPS to ramp in the second half, much like it did this past fiscal year. There are a lot of other color transit deals that we're working on that are expected to ship in the second half as well. We expect some net-nebulated shipments to come in, in the second half into the smaller portion of our overall billing stock, but it is back half-loaded. Generally, we are being conservative on the commercial subsegments like auto and workplace since recovery there will depend on the macro conditions. And the interest rate environment. But we see some backloaded commercial billings, including in the auto space as some of the programs have been pushed out from Q4 and first half of this year to the second half.

We'll go next to Steven Fox at Fox Advisors.

Just one question from me. On the network operating centers costs, how much more of an investment period do you think you're going to have for those? How do you measure the return you're getting on it? It seems like it's an important part of the strategy going forward, but just trying to understand the cost and return benefits there.

This is one that's non-negotiable in terms of investment required. If we don't provide reliable networks that drivers can count on, we're not going to see this business grow at the rate we wanted to grow. So we have to do this regardless. It is budgeted and it is managed from a cost perspective, but functionality trumps that as long as it stays within reason. So this remains a priority commitment for the company.

Is there any way to sort of give a sense for -- like is it a rising investment this year versus last year? How much of the cost -- what percentage of cost is associated with it, any other perspective on it you could provide?

I wouldn't consider it a substantial cost in either cost of goods sold or OpEx. A lot of it is done through automation. And network tools that we used to aggregate data and turn it into actionable information.

And next, we'll move to Chris Dendrinos at RBC Capital Markets.

I just wanted to follow up a little bit on the demand question. If you could just expand a little bit more on what are the conversations that you're having with your customers right now? What's the feedback they're giving you? I think at one point last year, you had mentioned that there was a pullback in spending due to budget constraints, then there was maybe a bit of a demand issue. What's the latest conversations that you're having? And what are they saying about the needs for chargers?

Again, I think we're seeing the port utilization continue to rise, which is leading to customers expressing interest in increasing the size of their networks to keep, again, as I mentioned earlier, the people that they care about coming back to their institutions. But I think we're still in a bit of an overhang as a result of all the negative press around the decreasing rate of EV adoption. So I think we've got competing forces here that we're working with. With -- on the optimistic side, increasing port utilization, but the continued concerns about the slowing piece of EV adoption pushing things in the other direction.

And that concludes today's question-and-answer session and today's conference call. Thank you for your participation. You may now disconnect.