Good morning, ladies and gentlemen and welcome to Bancolombia's First Quarter 2023 Earnings Conference Call. My name is Ashia [ph] and I'll be your operator for today's call. [Operator Instructions] Please note that this conference is being recorded. Please note that this conference call will include forward-looking statements, including statements related to our future performance, capital position, credit-related expenses and credit losses. All forward-looking statements whether made in this conference call and future filings and press releases or verbally addressed matters that involve risks and uncertainties. Consequently, there are factors that could cause actual results to differ materially from those indicated in such statements, including changes in general economic and business conditions, changes in currency exchange rates and interest rates, introduction of competing products by other companies, lack of acceptance of new products or services by our targeted clients, changes in business strategy and various other factors that we describe in our reports filed with the SEC. With us today is Mr. Juan Carlos Mora, Chief Executive Officer; Mr. Mauricio Rosillo; Chief Corporate Officer; Mr. Jose Humberto Acosta, Chief Financial Officer; Mr. Rodrigo Prieto, Chief Risk Officer; and Ms. Laura Clavijo, Chief Economist. I will now turn the call over to Mr. Juan Carlos Mora, Chief Executive Officer. Mr. Juan Carlos, you may begin.

Good morning and welcome to Bancolombia's first quarter 2023 results conference call. The results for the quarter show an overall good performance. Net income was COP1.7 trillion, driven by the bank's capacity to generate strong income on the loan and securities portfolios that offset higher operating costs on the back of peaking inflation, high interest rates and credit deterioration. As we will further elaborate after posting strong GDP growth in 2022, the countries in which we operate are now facing an economic slowdown. Particularly, Colombia is facing a deceleration in private consumption, adding pressures to an already challenging macro backdrop scenario with falling but still high deficits. The Central Bank in Colombia increased the reference rate up to 13.25% in its effort to control a peaking inflation that reached 13.3% as of March. Given this macroeconomic scenario and the constant credit adjustment in risk appetite in some portfolios, the loan book growth moderated in the quarter, posting a 1% drop on gross loans. On top of this, the peso appreciated 3.4% during the period, reducing the contribution of U.S. dollar-denominated loans. Therefore, the loan book moderated its growth pace on a yearly basis to 20%. Deposits were flat quarter-over-quarter and increased 20% year-over-year, in line with the loan book performance. NIM was 7.2% with a slight 10% basis point drop quarter-over-quarter but expanding 120 basis points year-over-year as a result of our asset-sensitive condition on which we will further elaborate. Net provisions for credit losses for the quarter were COP2 trillion, equivalent to a cost of risk of 3.1% for the quarter. This represents an increase of 17.5% quarter-over-quarter, driven mainly by consumer segment deterioration as households' disposable income faces pressure on the back of high interest rates and persisting inflation. As expected, nonperforming loans reflect the rollover deterioration with…

Colombia experienced an impressive economic rebound following the significant impact of the COVID-19 pandemic. For the period comprising 2021 and 2022, the Colombian economy expanded at an average quarterly growth rate above 8% in real terms, spurred mainly by consumer demand, dynamic services sector and thriving activity in manufacturing. However, during the first months of 2023, economic activity has slowed significantly in response to higher inflation and rising interest rates. According to market forecast, GDP is expected to grow below 1% with our forecast set at 0.6% for this end of the year. For 2024, a moderate rebound is expected coming from a lower growth base with our estimates set at 1.6% of real GDP growth. High inflation has been a persistent theme in the Colombian economic outlook for the past few years, much in line with global rising prices. Inflation in Colombia peaked at 13.3% year-over-year during March and fell to 12.8% during this past April in what is thought to be the beginning of a much anticipated downward trend. On the positive side, food prices increased at a much slower rate, enabling a drop from a 30-year peak of 27.8% in 2022 towards a lower level of 18.5% this past month of April. On the downside, there is an elevated risk of climate-related pressures to food prices for the second half of the year, in addition to sticky prices coming from regulated goods such as fuel and gas. Consequently, inflation is expected to fall to 9% this year and 4.8% in 2024, moving gradually closer but still far away from the Central Bank's target range of 2% to 4%. Even though inflation in Colombia remains a concern, subsiding core inflation may serve as a potential backdrop to halt further interest rate hikes. The Central Bank's reference rate saw…

Thank you, Laura. Moving to Slide number 4. I want to call your attention on a set of distinctive capabilities that result on our capacity to generate transactional volume which in turn are based on our strong client growth and our digital evolution. Two relevant avenues of growth, of which we shared relevant metrics in our previous call. In this opportunity, I will refer to the merits of this capacity and its threefold contribution on first, deposits and fee income generation; second, balance sheet structure and NIM performance; and third, cash flow data that fits our risk models. In the following slides, I will further elaborate on each of these elements that allow us to adjust to economic cycles, preserving income generation and balance sheet protection to deliver short- and long-term profitability. In Slide number 5, you can see the strong growth correlation in terms of number of clients, transactional volume and size of our deposits. However, the curve of transactions is clearly steeper outpacing the others. This is not a coincidence. As in the last years, we have been investing in developing a broad, robust and interoperable ecosystem, an engine that engages more clients, increases overall transactional volume and fees and thus attracts more deposits. In the last years, these efforts have been mainly focused on our digital platforms and products, such that as December 2022, Bancolombia processed around 74% of the market's mobile digital transactions and around 45% of the online banking transactions. As an example, Nequi today has more than 1.4 million active users per day and close to 10.2 million active users per month. Moving to Slide number 6. The most interesting edge of our digital strategy with the evolution of products and channels is that we have been able to attract former unbanked and underbanked…

Thank you, Juan Carlos. Moving to Slide number 9, you can see the evolution of loans and deposits for segment during the period. The consolidated loan book dropped almost 1% quarter-over-quarter, consistent with the drop in all segments, mainly in commercial which went down 1.2% affected by less originations in Colombia and some prepayments [indiscernible]. Consumer loans also fell 0.8%, reflecting the consequences of the economic cycle and risk appetite adjustments discussed earlier. The result for this quarter was also affected by a 3.4% peso appreciation. Net of FX, the loan book was flat quarter-over-quarter. However, on a year-over-year basis, the aggregate loan book still expanded at 20% as was the case for all segments, except for consumer that expanded slightly below at a level of 19%. Compared to the last quarter, yearly expansion of 22%, this pace of growth reflects some moderation due to the lower demand and less risk appetite. On the other hand, total deposit performance during the quarter was aligned to that of loans. That is, they were flat on the quarter. However, time deposits grew almost 12% gaining share on the total deposit mix as savings dropped 6.2%. This is due to the higher interest rate environment and thus, we expect further shifting towards time deposits in the following quarters. Moving to Slide 10, we present a brief snapshot of the Central America operation performance. As of March of 2023, Banistmo, Banco Agricola and BAM represented 29% of the total loan portfolio, in line with the past quarter. Despite our metrics are affected by FX on each period, in general terms, most banks have increased their share at a consolidated level and show similar trends as to Colombia in the last quarters in terms of loans and deposits growth, the income generation, good NIM performance…

Thank you, Jose Humberto. As we discussed in our past call, 2023 is proving to be a complex year with an evident economic slowdown, persistent fundamental imbalances and political uncertainty. However, we are confident that our balance sheet strength and a well-articulated set of competitive advantages equip us to handle these complexities and pursue on our long-term strategy. We will remain very close to our clients, providing proactive solutions to alleviate their cash flows and offset further loan deterioration. Given the current context for year-end, we forecast a loan growth of around 5%. Cost of risk between 2.2% and 2.4%, NIM of around 6.5%, for equity Tier 1 of 11% and ROE of 18%. In the midterm, we expect NIM of around 5.5% and ROE of 15%. With this, we conclude our first quarter results conference call. We now invite you to ask any questions you may have.

Thank you. We will now begin the question-and-answer session. [Operator Instructions] The first question comes from Ernesto Gabilondo with Bank of America. I'm sorry. The first question comes from Yuri Fernandes with JPMorgan.

I have a question regarding your ROE guidance. I guess you moved it up. I think it was around 16%, 17%. And now if I heard correctly, I think you're calling for 18% but you increase your cost of risk guidance, right? So my question is what will help you to keep ROEs at those good levels? It's basically new expansion, top line or other income, right? Other income was very strong this quarter. So if you may also comment how sustainable will be at this line during this year? Should we continue to see other income running at those levels, should it lose a little bit of momentum? What should we see for you to deliver the 18% ROE?

Yes, you heard correctly, our guidance for the year of ROE, it's between 17% and 18% which is similar with the ROE that we had during the first quarter. And let me elaborate a little bit on how we see the development of the quarter because your question allows me to have a big picture of the different variables that we will see. In our past conference call, with the one for the last quarter last year, we gave you a guidance of the cost of risk of around 1.92%. Definitely, the cost of risk for this year is going to be higher and we are expecting a cost of risk between 2.2% to 2.4%. The deterioration that we are seeing is higher than the one we expected because the economy is not performing as we expected as well. It's going to be a slower growth during this year. Okay. So how are we going to get the 17%, 18%? It's because we will continue having a very strong income and that's because the volume that we acquired the loan portfolio is growing 20% year-over-year. And the margin will continue to be high, higher than the average margin for the bank in the long term. And I made a mistake because at the end of my opening remarks, I mentioned 6.7% of NIM. NIM is going to be by the end of the year, close to 7%, could be even higher. What we are seeing now is a reduction already in the cost of funds, even though we are moving to time deposits but the cost of those deposits is reducing because there is more liquidity in the Colombian market. And we are seeing a strong performance of the interest income. And we are also going to work on expenses. So if we combine all of those variables that I just mentioned, even with the cost of risk in the range that I mentioned, we will be able to reach the 17% to 18% ROE. Sorry, go ahead. Go ahead, Yuri.

No, no. I said it's quicker. So basically, top line kind of offsetting this cost of risk, that's the summary. If I may, just on the cost of risk, the 2.2% to 2.4% cost of risk guidance, you had a 2% cost of risk this quarter, right? So if you do like is just a simple average for you to be in the midpoint, so 2.3%, right, the midpoint from the 2.2% to 2.4%, we should see the cost of risk in the coming quarters running around 2.1%, right? So you reach the midpoint of your guidance. My question is, is that what you have in mind? Like are you going to see like in the second Q, another high level of cost of risk, let's say, I don't know, 3%, 2.5%, whatever? And then by the second half, these moves below 2%. Like what is the curve of this cost of risk for you to reach the 2.2% to the 2.4% because it implies a big improvement versus the first Q in the coming quarters. And I would like to understand a little bit the past for that [ph].

You are completely right, Yuri. The first quarter, we saw very high cost of risk. What we expect is that the cost of risk will be lower in the coming quarters. Why is that? Because we changed our cost appetite in the second half of last year. What we have now is the vintages that were originated with a different risk appetite. What is coming are vintages originated with a different risk appetite with a different policy risks. So what we expect is that the cost of risk will be going down. But we will see, as you mentioned, the lower cost of risk during the second half of the year to average that 2.2%, 2.4% cost of risk for the whole year.

The next question comes from Ernesto Gabilondo with Bank of America.

My first question will be on potential regulation. I just wanted to see if you have heard something in terms of potential caps and fees or any other type of regulation that could be against the banking sector. And on the other hand, I would like to hear your opinion on the recent increase in the minimum salary of tolling workers. Just wanted to hear if that could be a threat for the fiscal balance of the country? And then, my second question is on OpEx growth. We saw an important jump due to the salary increases, the higher technology costs, higher expenses associated to the depreciation of the Colombian peso, so I remember the guidance in OpEx growth was around 13% for the year. But after this impact, how should we think about the OpEx growth for this and next year?

Let me give you a general comments and particularly answer your first question and general comments on the second and third and I'm going to pass your second question to Laura and the third question to Jose Humberto, the one related to OpEx. Potential regulation. As you know and we mentioned in our opening remarks, in the change of the cabinet, there is a new Minister of Finance. And the initial public announcement of the minister has been very positive in terms of that He will comply with the fiscal rule that he doesn't see any intervention on the interest rates that the interest rates should be determined by market conditions. So the public announcement has been in line with what we expect is to continue in the same line that Mr. Ocampo was following. So in that regard, we don't foresee any changes or any intervention either on interest rates or on fees. And that's according to the announcements that he has made. So in those terms, we don't see any threats so far, Ernesto. Regarding your second question, I will pass back to Laura, the increases on public servants wages. Laura, go ahead, please.

Yes, regarding the recently approved increase to public workers. If we look at it, even though it's pretty high compared to other years, in real terms, it was actually a bit lower than the past year when President Duque was approving those increases. So in real terms, it's not as high as other opportunities. But of course, we do have 13% inflation still. So that shouldn't be a particular stress to the public, the central government deficit. It's something that is in line, let's say, with a regular yearly increases. The fiscal deficit we're projecting for this year is still around 4.4% of fiscal deficit in terms of GDP. And it should be going gradually down, thanks to sort of oil revenues and new tax collection, as we mentioned. And we continue to monitor, especially how oil prices will be reflected in the central government budget which is being discussed according to declarations from Minister Bonilla.

Thank you, Laura. And Jose Humberto, could you address Ernesto's third question regarding OpEx, please.

Yes. Ernesto, yes, this first quarter, you see on an annual basis, the OpEx growth of 26% but you have to consider several elements. The first one is FX. So with the new number will be 20% if you deduct the FX situation, the valuation of 15% during the year. And there are another element this year that explains that 20% which is the labor cost. Remember, the wage increased 16% in Colombia. The second element is IT. We are increasing our IT because our level of transactionality. And there are another element which is taxation because of the tax reform also we have been affected because of that. Regarding 2024, we have 2 key drivers of OpEx for next year. The first one will be inflation. As Laura mentioned at the beginning, we are expecting an inflation targeting at around 5% area at the end of 2024. FX potentially effects, we will have less volatility but you don't know exactly but less volatility. Assuming these 2 key drivers, we are expecting to maintain an OpEx growth next year between 10% to 15%. Why? Because we are still investing in technology and we are still having related cost to transactional increase in the operation. But most important, Ernesto, is our guidance for efficiency is to maintain a level of 45% area in the next coming years. That's the best way to maintain the return on equity that Juan mentioned at the beginning of the presentation.

Just a couple of follow-ups. So after your new expectations on cost of risk and OpEx which both are going higher, how should we expect about earnings this year? Would it be reasonable to be flat? And then, the other one is on your medium-term ROE of 15% versus 18% today. Just wanted to understand what will be the lines that would be declining in the next years, moving the ROE from 18% to 15%?

Ernesto, a couple of comments regarding those 2 topics. Doing the numbers and I am sure you will do them. We are confident that we can reach the 17% to 18% ROE and doing the math that will give you how the net income will compare versus the net income of 2023. And it's not a big increase, increase is pretty much flat. And could you remind me your second point that I forgot. I'm sorry.

Yes. Just my second point is on your medium-term ROE, you have 18% and you're expecting medium term to be 15%. I understand that one of the elements was potentially NIM normalization. But I don't know if there could be another line that could be declining in the next years? And that's why you are moving from '18% to 15%?

What we have now, Ernesto, is an abnormal NIM which is above average. So that is what is causing that we will offset the higher cost of risk that we will have this year. But the NIM is going to be abnormally high. NIM should return to a range between 5.5%, 5.7%. And also cost of risk that we think in the midterm is going to be between 1.8% and 1.9%. So with those variables with a lower NIM because of lower interest rates, cost of risk normalized in the midterm trends that will give us a result on ROE of 15%. We will continue working on efficiency, trying to improve that number. But with the number that we have now, that's what we expect.

The next question comes from Carlos Gomez with HSBC. Please go ahead. The next question comes from Julian Ausique with Davivienda Corredores.

I would like to ask you 2 questions. The first one is related with the Central American operation. Because we saw good performance into Panama area and in El Salvador operation, the earnings increase related to fourth quarter of 2022 very well. But Guatemala operation had only decrease in the net income. And I would like to understand why was that? And if you can give us more color about the operation and how are the loan growth and cost of risk in those regions? And also, I would like to understand the performance of the other income that we saw a huge increase in those lines quarter-over-quarter. And I would like to understand why was that and if we will see this performance or the behavior during the next quarters?

Thank you, Julian. Let me take your first question regarding Central American operations and I will pass your second question to Jose Humberto for comments. As you mentioned, our Central American operations had a very good performance during the first quarter, contributing more to the net income on a consolidated basis. Panama performed well. We anticipated some of the provisions last year. And also the loan book is growing well. The same thing in El Salvador, in general, those economies are performing well in general terms, including Guatemala that you mentioned particularly why BAM had not as good quarter as the last quarter or last year. And the answer is we grew very aggressively in Guatemala on consumer credit because the combination of the mix of the balance sheet of Guatemala was very heavy towards commercial loans. So we wanted to add more consumer loans. And those loans since we grew aggressively last year are bringing some additional cost of risk. But overall, we are very happy with the performance of Banco Agromercantil due to the combination that higher income and cost of risk or the returns adjusted by risk are higher. And the performance of the economy of Guatemala will be good during this year. So what we expect for the next of the year is to continue in the same trend that the Central American operations are going to contribute a little bit more of what we had during the past years on the overall risk [indiscernible] of Bancolombia on a consolidated basis. Jose Humberto, could you address the second question of Julian, please.

Yes. Julian, other income has 2 main elements and that explains why the number is so positive. The first one is it is a reflection of our security portfolio that we are having most of them is because of our clients and the other parties because of our liquidity. So as a counterpart, we have derivatives and the performance of the derivatives has been very, very positive. This is the first reason why other income moves in the direction that you asked. And the second element is a result of the operated leasing. So we have been growing at a very good pace in our renting business. So that explains the other positive number of other income.

Okay. And just as a follow-up, are you expecting the same performance for the rest of the year or you're expecting a related performance through the next quarters?

You know Julian that is correlated with the level of the volatility. So just to give you an idea, in our forecast, we are forecasting a NIM of the security portfolio 1%. And this quarter was 2.4% and that is basically because of the volatility. So we are just expecting a flat performance of 1% of NIM of that security portfolio. The rest will be a consequence of the volatility of the FX and the volatility of interest rates.

The next question comes from Carlos Gomez with HSBC.

Hello, can you hear me?

Yes. Yes, Carlos. Go ahead.

Apologies for before. I had 2 brief ones. The first one is on capital. You mentioned that your target by the end of the year is 11%. I mean, you are pretty far away. Maybe that's the similar point that we are not considering. Where exactly do you expect the capital to be at the end of the year? Where do you expect it to be next year? And what is your target? Can you confirm you are still going for the 11.5% you have mentioned in the past? And second, if you could give us an update on the process to get to monetization of Nequi.

Let me comment on your 2 questions and I will ask Jose Humberto, if he has any additional comments on the capital front. As we mentioned, core equity Tier 1 ended the quarter on 9.8%. That's the lower point of the year due to the dividends that we declared in the past at shareholders meeting. So what we expect for the end of the year is the core equity Tier 1 to be in our target of 11% which we consider comfortable. And that's because loan book growth is going to be lower as we mentioned, it's going to be around 5%. But with all the numbers that we are discussing in this call, the net income is going to add to the equity number that would allow us to be around 11%. Regarding the expiration of Nequi. We are in the process of separating Nequi. As you know, we already have the authorization of the finance superintendency to separate. What we are doing is we are working on the operational readiness of Nequi to be a separate entity and that's going well. That could take probably a little bit more than we expected. Then the operations are ready to be separate entity, we will ask for the final approval of the superintendency. What we expect is going to be by the second half of this year, could be a little bit late than that. After that, Nequi will operate as a separate entity. And then we will see any opportunities and we will evaluate market conditions but let me add that Nequi is performing very well. Nequi, it's continued growing. It has almost 16 million customers, of which close to 11% are what we consider active customers, meaning that they do at least one monetary transaction a month. And additionally, also the one day customers that interact with Nequi are close to 1.5 million. So clients are using Nequi and that's our path to monetization, it's what we expect. So we continue growing. We are adding different services and products which we are charging fees or the number of clients that are using the platform and are generating fees is increasing. So it's on the path that we were expecting in general. Jose Humerbto, I don't know if you have any comments regarding the first question, Carlos, for question regarding capital.

Thank you, Juan Carlos. Yes, Carlos, as you mentioned, our cap target of Tier 1 at the end of the year, it is 11%, probably because of the cost of risk of the deviation could be around 10.8% or 10.9%. But our view for medium term in terms of capital that will be influenced basically because of loan growth and in our forecast, as Laura mentioned at the beginning of the presentation that the expectation of GDP growth next year also will be below 2% at around 1.6%. So we are not expecting that loan growth will be a key driver of consuming capital. And the second element is FX also is contributing to consumer solvency ratio but we are neither expecting a big devaluation next year. So because of that, we are still thinking that our guidance will be to maintain a capital ratio of 11% at the end of the year and potentially 10.5% to 10.6% on average. This is for 2023 and 2024.

So you will go to 11% again, as discussed some other times, you may have mentioned 11.5% as a long-term target but that's not where you expect to get in the next 2 years?

Correct. You are correct, Carlos.

The next question comes from Tito Labarta with Goldman Sachs.

A couple of follow-ups, I guess. First, on the asset quality. And just to understand how you get comfort that the cost of risk will come down in the second half of the year. I mean there was a big increase in NPL this quarter. Inflation is still high, economy really has slowed down quite a bit. So just how do you get comfort that things will begin to improve, I guess, from an asset quality perspective in the second half of the year to bring down the cost of risk? And then second question, just to understand on the margin evolution and how quickly it should come down. I mean, I guess, first, remind us the sensitivity of the margin to reduction in rates. And how you expect, I guess, interest rates to evolve from here given I mean you still have relatively high inflation. I mean I see your forecast here, we expect rates around 7% level by the end of next year. So how likely is that given the level of inflation today? And does that mean that your margin should fall significantly next year to get to that 5.5% or how soon you get to that 5.5% margin, given your expectations for rates?

First, asset quality and then the margin evolution and I will ask Jose Humberto, he has any additional comments. Asset quality, why we are comfortable that the cost of risk will evolve positively? Definitely, what we saw in our view was a peak during the first quarter. Asset quality will continue to evolve. And as I mentioned before, we changed our risk appetite half in the second half of last year. And what we are doing is we are anticipating to the deterioration of the assets. We are also working very closely with our clients on restructuring the loans that need to be restructured. So now we have in place actions that would allow us to handle the current situation. And it's pretty much focused now on consumer loans. Commercial loans are performing well. And remember that the provisions that we are recording are looking forward. So are anticipating the deterioration of that book. So that's why we are confident that we can reach at the end of the year a cost of risk between 2.2% and 2.4%. Regarding margin evolution, Margin at this moment, it's 7.6%. As I mentioned, it's above normal. And your question is very important and it's going to be an important variable on the results of the 2023 results because how fast or the speed in which the margin contracts is going to be key. As we mentioned, we believe that inflation will start to decrease. And on top of that, interest rates will start to follow and decreasing also. What we expect now in terms of the reference rate, the repo rate in Colombia, it's 13.25%. The expectation is that they start to go down by second half and they will be probably between 12% and 12.5%. That will allow us to maintain a margin above normal during this year and as I mentioned, could be around 7%, could be even higher. And we'll start to going to the midterm target which is between 5.5% and 5.7% which will happen more towards the end of 2024 or even 2025. So that will allow us to have some margin on the income side to performance the ROE that we are expecting. I don't know, Jose Humberto, you have any additional comments on Tito's question.

Yes, Juan, on the medium term Tito, the key difference right now is our structural funding. You know that 85% of our funding comes from the deposit base from our clients. So on the long term, as Juan mentioned, 5.5% is achievable and there is basically because we have right now, 70% of our loans are floating. And today, almost 50% of our deposit base also are floating. You have to consider that today, 60% of our time deposits are less than 1 year. So next year, as Juan mentioned, if the interest rate is coming down, so we will be able to reprice also the liability at the same pace that the repricing on the loan portfolio. So that's the reason why we are confident to sustain that 7% NIM this year and to maintain the long-term view, the 5.5% because the way we structure our funding which is because of the granularity, because of the clients. So we are able to maintain that 85% of deposits coming from clients.

That's helpful. So is it fair then to think that that 15% long-term ROE target is probably after 2024, right? I mean rates are still kind of coming down next year. I mean the margin shouldn't necessarily fall immediately to that 5.5%. And if you're right on the asset quality and cost of risk coming down a bit, that could also help. So does it mean that you have to be at a 15% ROE in '24, maybe there's still a little bit of upside for next year?

Yes. That's fair enough, Tito. I think it's as you just mentioned.

The next question comes from Andres Soto with Santander.

My question is regarding the asset quality evolution. I'm asking about the very short term based on the fact that just in February, you were guiding for a cost of risk of 1.8%. And now you have a cost of risk of 3% and it's based on the consumer deterioration. I will suspect that most of the deterioration actually occurred towards the end of the quarter. I would like to confirm if that was the case and based on these and the recent trends that you have seen, if we can expect some much more deterioration in the second quarter? And what would be the peak and when we will see the peak of asset quality for Bancolombia?

Thank you, Andres. The deterioration was higher than we expected. And as we mentioned on our conference call for the last quarter last year, we were expecting deterioration but not as fast as it occurred. Yes, at your point, the deterioration increased in February and March. What we expected is that the second quarter will have still a cost of risk that could be higher but then due to how we are dealing with the clients that have some difficulties in terms of cash flow and due to, as I mentioned, the different or the risk appetite that we implemented during the second half of last year, that will start to come down to end the year in the range that we already mentioned between 2.2% and 2.4%. So this quarter, I mean, the second quarter of this year is going to be key to really assess how the evolution of cost of risk will be. But we are confident that what we are seeing so far will be in line of what we are expecting on this.

Any expectation of at what level asset quality will be peak and when?

We expect that these first 2 quarters of the year will be the peak. We will see how the second quarter will perform. But after these 2 quarters, we expect the cost of risk to go down.

My second question is related to expenses. In a previous answer, you mentioned you expect expenses to still grow at significantly above inflation next year and it's clear that there are some pressures from several fronts. My question is, what can you do on your own to improve efficiency? Is there any opportunity to shut down branches in a context of which you are not expecting to see much loan growth over the next few quarters?

Andres, what we can manage, I mean, we have pressure from inflation, we have pressure from the devaluation of the peso, as we already mentioned. In the front of branches, we don't see much opportunity. Due to the amount of customers and the growth on the customer base, we are having customers going to branches. So on the midterm, we don't see the space to have a reduction, very significant on branches. So cost cutting on that front doesn't seem very possible. What we are implementing is, we are probably analyzing the expenses that we have on the front of technology, digital transformation to see if we can delay some of them without affecting the income of the bank. And also on the headcount front, we are not expecting to have a reduction on the headcount but not growth on headcount. So those will be probably the main drivers to manage expenses in the coming year, Andres.

[Operator Instructions] We have no further questions at this time. I would like to hand the call over to Mr. Juan Carlos Mora for closing remarks. Please go ahead.

Thank you, everybody, for participating in the presentation of the Bancolombia's results for the first quarter 2023. As we mentioned, this is a challenging year in terms of economic performance of Colombia mainly. The other countries in which we operate look good in terms of performance. So asset quality will be the focus of our actions. And we know that the results of the bank will depend very much on that front. We will see the evolution and we hope to see you on our conference call for the second quarter 2023. Thank you very much, everybody and have a good day.

This concludes today's conference call. Thank you for participating. You may disconnect.