Good morning, ladies and gentlemen, and welcome to Bancolombia's Third Quarter 2023 Earnings Conference Call. My name is Ryan, and I will be your operator for today's call. [Operator Instructions]. Please note that this conference call will include forward-looking statements, including statements related to our future performance, capital position, credit-related expenses and credit losses. All forward-looking statements, whether made in this conference call, in future filings, in press releases or verbally, address matters that involve risk and uncertainty. Consequently, there are factors that could cause actual results to differ materially from those indicated in such statements, including changes in general economic and business conditions, changes in currency exchange rates and interest rates, introduction of competing products by other companies, lack of acceptance of new products or services by our targeted clients, changes in business strategy and various other factors that we describe in our reports filed with the SEC. With us today is Mr. Juan Carlos Mora, Chief Executive Officer; Mr. José Humberto Acosta, Chief Financial Officer; Mr. Rodrigo Prieto, Chief Risk Officer; Ms. Catalina Tobon, Investor Relations and Capital Markets Director; and Mrs. Laura Clavijo, Chief Economist. I will now turn the call over to Mr. Juan Carlos Mora, Chief Executive Officer. Please go ahead, sir.

Good morning, and welcome to Bancolombia's Third Quarter Conference Call Results. Please go to Slide 2. The results for the third quarter reflect the progressive slowdown in the economies in which the Bancolombia operates, particularly in Colombia, where the prevailing high interest rates and inflation kept credit origination weak, compressed net interest income, impaired loans and maintained operating costs elevated. However, the good performance of the investment portfolio and the 23% drop quarter-over-quarter on net provision charges helped offset the lower net interest income on loans and higher costs, resulting in a net income of COP 1.5 trillion, equivalent to 2.1% growth quarter-over-quarter. The loan book contracted near 1% on a quarterly and annual basis as a result of lower demand and a lower credit appetite, as well as more prepayments. The cost of risk for the period reduced to 2.5%, a 60 basis points drop driven in part by the lower pace of past due loans formation on consumer loans, as we will further elaborate. NIM increased to 6.8%, even as interest expense kept growing on this, coupled with lower provision charges, have diluted higher operating expenses that drove the efficiency ratio to 47.6%. All in all, ROE increased to 16%, and Basel III Core Equity Tier I ratio increased to 10.9%, well above the minimum regulatory levels reflecting the capacity to generate organic capital. These results reflect the strength of the bank in terms of its balance sheet structure, access to low-cost funding and risk management that allows it to better navigate the current economic and credit cycle and capture tailwinds. Moreover, the latest regional elections in Colombia showed that democracy is effective and allows voters to express their preferences and agendas. As a result, a group of leaders focused on addressing the main local interest, problems and needs will be leading the principal cities and regions' issues such as security, mobility, infrastructure and unemployment are at the top of the agenda for these new administrations. As we are a key player in most regions of Colombia, these government changes always bring new opportunities for local collaborations through strategic projects that promote growth and wellbeing for the population of each region. Infrastructure, health care, housing, entrepreneurship and financial inclusions are areas where we should be able to provide value. I will also want to share how proud we are, as for the ninth year in a row, Bancolombia was recognized by Merco as the company with the best reputation in Colombia. This is a comprehensive assessment from different stakeholders on economic, environmental, social and ethics issues, among others. After these highlights, I turn the presentation to Laura Clavijo, our Chief Economist, for further detail on the macroeconomic outlook. Laura?

Thank you, Juan Carlos. Now we can please go to Slide 3. The Colombian economy has been undergoing a significant slowdown throughout the year, expanding just 0.3% year-over-year during the second quarter of 2023 amidst weakening activity in retail, manufacturing, and construction. Persistent inflation and tighter financial conditions have continued pressuring consumer demand, investment and exports. Hence, we confirm our GDP growth forecast of 1.2% for 2023 and 0.9% for 2024. Inflation has continued its downward trend, but remains in the double digits, 11% as of September, pressured by high oil prices and other regulated goods. Furthermore, core inflation has subsided at a far slower pace, falling just 100 basis points between March's peak, reaching 9.5% as of September. As a result, we have revised upward our end of year forecast for inflation from 9% to 9.6% and from 5.3% to 5.9% for 2023 and 2024. Additional pressures to inflation will be closely monitored. First, the drought season resulting from El Nino is expected to intensify in the following months and well into the first quarter of 2024, potentially increasing prices of food and energy. Second, the government has continued hiking gas prices and has announced will continue thereafter with diesel in an effort to curb fiscal spending related to the fuel price stability fund. And finally, minimum wage negotiations for 2024 will begin in the following week and will very likely result in a double-digit increase, thus placing further pressure to inflation expectations for 2024. Given this macro scenario, the Central Bank maintained stable its policy rate at 13.25% during October's Board meeting, completing 7 consecutive months of interest rates at this level. Furthermore, last month's policy decision was divided between 5 members choosing to maintain and 2 in favor of cutting rates by 25 basis points, showing signs that monetary policy stance may begin its cutting cycle before year-end or early 2024. Consequently, our policy outlook has been revised upward and considers gradual cuts of interest rates up to 400 basis points during 2024. The fiscal outlook has improved throughout the year due to the less-than-expected government spending and stability in revenues mainly coming from taxes and oil. The government has committed to compliance of the fiscal rule, which seems possible for 2023 and the following year. Nonetheless, higher social spending and resources committed to implementing the reform agenda has approved our sources of fiscal uncertainty in the medium term. We maintain our view that 2024 will be a year of gradual recovery, especially during the second half of the year, when receding inflation and interest rate cuts will pick up the pace. Nonetheless, higher for longer interest rates, both in international and local scene, will prove challenging for consumer demand, investment prospects and the overall performance of the financial sector. Now please let me turn the presentation back to Juan Carlos, who will present Bancolombia's quarterly performance.

Thank you, Laura. Now please go to Slide 4. Before we move into explaining the results for the third quarter, I want to refer to what are our 4 value-driving pillars. These pillars contain the main sources of our current and future capabilities and competitive advantages and thus, the foundation for present results and the roadmap for profitable growth in the future. The first pillar relates to our client-centric approach, under which we deliver customized integrated solutions for their everyday needs on their -- an ecosystem model, orchestrating experiences in our own channels and allowing third parties to develop their own under a banking-as-a-service model. One of our best testimonies of our capabilities in this space is the successful development of the QR code. Leveraged on our API resources, we have enabled merchants to integrate payments acceptance models within their sales digital experience. Soon after its launch, the QR code has experienced exponential adoption, becoming the largest acceptant payment network in Colombia with more than 1.8 million merchants in more than 1,100 municipalities and used by 3.2 million people. The power of this payment tool relies on its capacity to capture flows, retain deposits, originate fees and gather data to fit our analytic models and further encasing our deposit structure. On Slide 5, our second value-driving pillar that focus on evolving our digital capabilities and an interoperable multichannel platform. In this opportunity, I want to comment on our digital wallet, Bancolombia A la Mano, in its 10th year of operations as a proof of our consistent progress, improving delivery on digitalization. Bancolombia A la Mano has allowed us to complement our offer to the low-income adult population segment who lack access to financial products, permitting us to capture low-cost deposits via payrolls, money transfer, remittances and fee income on the…

Thank you, José Humberto. Please go to Slide 18 for some remarks regarding our sustainability strategy. Moving ahead with our strategy. As of third quarter, we had disbursed almost COP 28 trillion during the year and an aggregate of COP 131 trillion since 2020 for small-scale agribusiness, green buildings and gender-related loans, amongst others. Moreover, as a part of our sustainability framework, we made progress on the following 3 initiatives: first, from an environmental perspective, we included blue taxonomy seeking to promote maritime ecosystem conservation and protection. Second, we continue making progress on our financial wellbeing strategy, by which we provide our clients with financial education regarding savings and investment, financial planning and retirement amongst others, for better decision-making. And third, as a part of our social initiatives, we launched our human rights due diligence protocol, under the framework and to identify, control and monitor the risk over our stakeholders and mitigate them accordingly. Finally, on Slide 19, I will share our guidance for the year-end 2023. Based on the information we have today and the updated macro inputs forecast, we maintain the guidance for NIM on around 7% as the average rate of the Central Bank will remain high during the year, for the efficiency ratio on around 46% and for core equity Tier 1 on around 11%. On the other hand, we now expect loan growth of around 3.4% in peso-denominated loans and 1.2% in dollar-denominated loans. However, given this lower downward trend in inflation and interest rates, we now expect more deterioration and higher expenses for the last quarter than 3 months ago, pushing our cost of risk guidance to 2.7% to 2.9% and, consequently, adjusting guidance on ROE to 15% area. With this, we conclude our remarks for the third quarter results. Now we can take any questions you may have. Thank you.

[Operator Instructions]. Our first question is from Beatriz Abreu with Goldman Sachs.

My first question is regarding the profitability outlook from here, just revised guidance for 2023 for ROE downwards to around 15%. Just wondering for next year, what are you thinking for profitability, given the revised economic outlook, more challenging macro scenario? If you talk a little bit about that, that would be great. And the second question would be on provisions and cost of risk. If you could talk a little bit more about the provision release that happened this quarter, if you're expecting any additional releases coming from that specific loan? And if you could also discuss a little bit your expectations for provisions and cost of risk for next year, that would also be great.

Thank you, Beatriz, for your questions. Regarding profitability, the key factor, as you know, for the profitability of Bancolombia this year and next year will be the cost of risk. The third quarter, we had a cost of risk of 2.5%, but we had that cost of risk as the influence of one-off. We saw commercial credit alone, sorry, and that's why we are reversing some provisions. Regarding your question, that's not going -- particularly regarding that loan, that is not going to happen. We are very active on managing the -- our portfolio of loans, and we actively look to sell or manage those loans, but those -- every case is different. So for now on, what we are expecting is that the cost of risk for the end of the year will be around 2.5% and for the whole year, will be between 2.7% and 2.9%. That drives the ROE down to 15% area. Regarding 2024, we expect the trend to continue, even though we expect that the cost of risk should be lower than the one that we are going to have during 2023. But loan growth is not going to be very healthy during 2024. So 2024 will be a challenging year regarding loan growth, but we think that we can maintain or we can manage the cost of risk in a level that is lower than the one that we will have at the end of 2024 -- '23, I'm sorry. So with all of that, we expect, as I said, a challenging year 2024, but with a profitability that will cover our cost of equity. I don't know, José, if you want to add something to this? José Humberto: That's clear.

Okay. That's it, Beatriz.

Just a quick follow-up, if I may, just trying to make sure that I understand. So for the fourth quarter, the coming quarter, you mentioned you're expecting cost of risk roughly stable at 2.5%. Is that correct? And then finishing the whole year at around 2.7% to 2.9%?

That's correct, Beatriz. Yes.

Okay. Even though this quarter, you had the one-off, you still expect to deliver a stable cost of risk in the last quarter?

Yes. That's correct. And that's because the main deterioration is coming from consumer loans. And we are now the vintages that now we have -- or were originated with a different risk profile. That risk profile changed at the end of 2022. So the maturity of those loans and what we are seeing is that those loans are behaving better than those that were originated before that at the beginning of 2022 and 2021. So that's why we are expecting that the deterioration of the consumer loans will not -- it's not going to drive a higher cost of risk at the end of 2024. José Humberto: Beatriz, regarding your question, if we have more cases like this one-off, it was a very opportunistic sale of a loan that was fully provisioning, but we don't expect any other releases during at least the next quarter of this year.

Our next question is from the line of Jiten Singh with HSBC.

So my question is on the asset quality. So you still see some deterioration in deposits, especially on the consumer book. So I just wanted to understand, when do you expect the peak of NPLs or cost of risk? And should we expect provisions to at least remain at the current level in the next few quarters?

Thank you for your question. I had some issues with the line, so I'm going to try to answer your question. Regarding consumer loans, I mentioned that, that was the main source of deterioration during the quarter, the third quarter, and has been the main source of deterioration during the full year. So your question is when are we expecting the peak of that consumer loan deterioration. I think we are pretty much at the peak, and what we expect is that next quarter, fourth quarter of this year, we'll have a deterioration above our long-term deterioration for consumer loans, but will be lower than the one we had during the third quarter. So that will drive to a cost of risk for the fourth quarter of around 2.5%. So -- and mainly the main driver of that cost of risk is the consumer loan deterioration. I don't know if I answered your question.

That's helpful. And if I can ask a second question on the operating expenses. I mean, OpEx growth has been slightly higher in 9 months, and I guess the part of it has to do with the higher inflation and FX. What should we expect for this year and for the next year?

Okay. Regarding OpEx, we -- for next year, we are expecting that OpEx should grow around 10%. Inflation in Colombia should be around, I don't know, probably 8% or a little bit less than that, probably more towards 7%. But we have pressure on what is going to be the wages increase in Colombia, the minimum wage increase in Colombia. And we expect that to be around 10% probably or maybe even higher than that. So we will have some pressure from the cost of -- from the labor cost. And regarding the general expenses, we expect those to grow less. So that's our guidance for 2024. I don't know, José, if you have a comment? José Humberto: Yes. Regarding 2023, we are expecting at the end of the year an expenses growth of around 22%, and remember that the main impact of this deviation of expenses, it is because of 2 reasons: The first one is taxation related to business, that was increased more than 60% annual basis. And the second one element is FX variation, that was at around 9%. If you deduct these 2 elements, FX and taxation related to business, the expenses growth for this year is going to be at the area of 13%, aligned with the inflation that Juan mentioned at the beginning of the presentation.

Our next question is from the line of with Davivienda. Please go ahead.

I would like to ask you a few questions. The first one is, how are you feeling about the deterioration of asset quality indicators? Also in the 30 days and the 90 days because if we see the results, the duration has increased. But the cost of risk or the provision have decreased. The second question is regarding the taxation, effective tax rate. We have seen during the last quarters that the effective tax rate is not as higher as other -- as your peers. So we would like to understand what are the reason of that and why the effective rate of Bancolombia is below its peers?

Thank you, Julian. As we mentioned already, the third quarter was affected by a one-off that explains why the cost of risk was lower. And -- but we see deterioration, as we already mentioned on the consumer loans, and that's why the 30-day and 90-day past due loans increased during the quarter. As we mentioned, we expect that to be the peak for this year and that the behavior of the consumer loans during the fourth quarter should be better than the one that we had during the third quarter. Regarding taxes, our effective tax rate is lower or is low because some special -- our special situation. The source of net income during this year, it's -- the distribution of that source of net income during this year is, it's more from our operations outside Colombia than have -- and those operations have a lower tax rate. So the contribution of the Central American operations is bigger during this year. That's why the mix between the lower tax rates outside Colombia and the tax rate in Colombia, it results in a lower effective tax rate on a consolidated basis. The other reason is that the leasing business in Colombia has a special tax treatment in the case of Colombia, so that benefit -- and because we are having a good performance on that line also affects the effective tax rate. Even though the tax rate -- the effective tax rates during this year is around 23%, 24%, we expect by the end of the year to end in that effective tax rate around 26%. And for next year, we expect that effective tax rate to be 28%, Julian.

Just a follow-up on the asset quality. I would like to know your position about the commercial loans, if there is any sector that you are worried about or in which sector that Bancolombia has, there is any like worries about the sector, anything specific like construction, energy or something like that?

The loans, regarding commercial loans have been performing well. The sectors that has been affected are mainly around construction, housing construction, but that is already incorporated in our provisions. So we don't see a particular sector that has -- or with a deterioration that worries us. So it's more regarding probably construction next year. And agriculture worries us a little bit because of climate and because of El Nino that could affect the performance of the agricultural sectors. I think, Julian, those are the main concerns that we have as of today.

[Operator Instructions]. Our next question is from the line of Andres Soto with Santander.

I have a couple of questions. The first one is regarding liquidity conditions in the Colombian financial system. This year was tough due to the under-execution of the government. And we see that the budget for next year implies a significant expansion. Are you confident that this will translate in improvement in liquidity conditions? And based on that, what is your expectations for margins in 2024? That would be my first question. My second question is regarding the Nequi monetization process. Can you please walk us through how do you see this process going on? What is the source of monetization, this transactional income? It is floating, it is new loans? And when are you expecting Nequi to be accretive to Bancolombia results?

Thank you, Andres, for your questions. Let me answer first your second question, and I'll pass your first one to José Humberto. Nequi continues its evolution. Now we are focusing on separating Nequi from Bancolombia. And that's where we are -- or what we are doing now. We expect that process to end probably at the middle of next year. So Nequi will be a separate entity fully owned by Bancolombia. We continue growing the number of users, it's now close to 18 million, 1-8 million. And the number of active users, monthly active users is close to 13 million. So the usage of Nequi is very, very, very high. And that's a source of a lot of information. But also regarding your question of monetization of giving us the ground to move to profitability. You ask if what is our source of monetization, and it's going to come from different sources. Loans will be one, and we are already moving on that direction. The fees and transactions are also a source of monetization. Insurance is also a good source of monetization, but that process will take time. So summarizing, we are focusing on separating Nequi. Then from there, we will start -- we will continue our journey to profitability that we will expect to consolidate during 2025, Andres. And your first question, I'm going to ask José Humberto to address.

Before we go there, just a follow-up. So when you speak about the spin-off, that implies that Nequi will operate under a separate banking license?

Yes, that's correct, Andres. Nequi already applied for a separate banking license, and that process already concluded with the Superintendencia Financiera and was awarded. So we are in the process of completing all the requirements to operate as a separate financial entity with a separate license -- banking license, Andres. José Humberto: Andres, regarding your first question, we don't see any particular concern regarding banking industry with liquidity. Remember, in the first Q, there were potentially some pressure in order to the financial institutions to comply with the net stable funding ratio? Today, we are having a very, very good level of comfort as an industry. Particularly in Bancolombia, remember that we have a very strong funding composition basically because of our new level of transactionality. So just to give you an idea, the cash funding in lease are around 60% of our funding. So for the end of the year, we don't see any particular concern. Regarding your second question, margins for 2024, there will be some pressure on margins next year, particularly in Bancolombia because of loan growth next year will be -- the main driver will be commercial with tighter NIMs. So we are expecting at the end of the year, maybe a compression of the NIM in between 20 to 50 basis points.

Perfect. Thank you, Humberto. And now that you are speaking about the general conditions in the financial system, obviously, Bancolombia stands out because of the access to funding and the balance sheet. But are you concerned in any way with what is going on with the Colombian financial system? Can we see some banks belly up under these conditions that are not apparently to improve in the short term?

No, Andres. What we see is more a short-term or a structural situation. Liquidity was an issue, as you mentioned, during the year. So some banks should go to the market and go for resources and they had to pay an interest rate that affected their margins. But we don't see a structural situation that could be -- or that could generate some issues in the financial sector. We see more -- I think that the level of capital, how the banks are performing in general in the financial system, it's good, so we don't see any issues from there. José Humberto: The best way to clarify that point, Andres, is if you double check the net stable funding ratio of the system, all of us, we are complying above 105%, all of the banks. So we don't have any particular concern.

As there are no further questions, I would now hand the conference over to Juan Carlos Mora, CEO, for closing comments.

Thank you all for participating in the third quarter conference call. We expect the year to end in the same trend that we are seeing now. And we will present the results for the full year in February, where we will present the results of Bancolombia. The -- as we mentioned during this call, what we are watching very carefully, it's the risk behavior of our clients, particularly on consumer loans. And also, that's what we will be watching during 2024. So those are -- that is going to be the main driver of our results in the coming quarters. So hope you'll be in our next conference call, and I wish you a very good day. Thank you very much.

The conference of Bancolombia has now concluded. Thank you for your participation. You may now disconnect your lines.