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Commerce.com, Inc. (CMRC)

Q3 2022 Earnings Call· Thu, Nov 3, 2022

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Transcript

Operator

Operator

Ladies and gentlemen, thank you for standing by, and welcome to the BigCommerce Third Quarter 202 Earnings Call. [Operator Instructions]. I would now like to turn the conference over to your first speaker today, Mr. Daniel Lentz, Head of Investor Relations. You may begin.

Daniel Lentz

Analyst

Good afternoon, and welcome to BigCommerce's Third Quarter 2022 Earnings Call. We will be discussing the results announced in our press release issued after today's market close. With me are BigCommerce's President, CEO and Chairman, Brent Bellm; and CFO, Robert Alvarez. Today's call will contain certain forward-looking statements, which are made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. Forward-looking statements include statements concerning financial and business trends, our expected future business and financial performance and financial condition and our guidance for the fourth quarter of 2022 and the full year 2022. These statements can be identified by words such as expect, anticipate, intend, plan, believe, seek, committed, will or similar words. These statements reflect our views as of today only and should not be relied upon as representing our views at any subsequent date, and we do not undertake any duty to update the statements. Forward-looking statements by their nature address matters that are subject to risks and uncertainties that could cause actual results to differ materially from expectations. For a discussion of the material risks and other important factors that could affect our actual results, please refer to the risks and other disclosures contained in our filings with the Securities and Exchange Commission. During the call, we will also discuss certain non-GAAP financial measures, which are not prepared in accordance with generally accepted accounting principles. A reconciliation of these non-GAAP financial measures to the most directly comparable GAAP financial measures as well as how we define these metrics and other metrics is included in our earnings press release, which has been furnished to the SEC and is also available on our website at investors.bigcommerce.com. With that, let me turn the call over to Brent.

Brent Bellm

Analyst

Thanks, Daniel. And thanks, everyone, for joining us. On today's call, R.A. and I will review our third quarter results highlight developments in the quarter and discuss our view on the current operating environment. R.A will also provide our view on Q4 and what we expect to see generally in the front half of 2023 in his discussion on updated guidance. First and foremost, I'm pleased to share that we beat the high side of our guidance range for revenue and also outperformed our expectations on non-GAAP operating loss in Q3. Without doubt, we faced a challenging operating environment. Appropriately, we are managing our business tightly and remain committed to deliver the growth and operating leverage expectations we provide. Let's discuss the details. In Q3, total revenue grew to $72.4 million, up 22% year-over-year. Our non-GAAP operating loss was $11.5 million. We concluded Q3 with an annual revenue run rate or ARR at $305 million, up 20% from last year. That represents a sequential growth in ARR of $9.4 million. Enterprise account ARR was $216.2 million, up 35% year-over-year. The enterprise segment now represents 71% of our total company ARR. We believe enterprise can eventually grow to more than 80% of our total company ARR and drive strong financial performance in the coming years. I would like to highlight 4 areas of encouraging progress and resilient underlying performance in the business in Q3 and thus far in 2022. First, despite macroeconomic and geopolitical uncertainties, we have overperformed revenue expectations every quarter in 2022. And as R.A will discuss on our Q4 guidance, we believe we can exceed the 2022 revenue expectations we set at the beginning of the year. We saw continued above-market growth in subscription and partner and services revenue in Q3, driven by strong enterprise retention and durable…

Robert Alvarez

Analyst

Thanks, Brent. And thank you, everyone, for joining us today. During my prepared remarks, I'll walk through our Q3 results and provide details on how current conditions are impacting elements of the business, such as bookings and partner and services revenue. I'll also provide details on our Q4 revenue and profit guidance and our current views on 2023 and our long-term financial outlook. In Q3, total revenue was $72.4 million, up 22% year-over-year. Subscription revenue grew 26% year-over-year to $53.2 million, driven by our continued mix shift to enterprise accounts. Partner and services revenue, or PSR, was up 12% year-over-year to $19.2 million. Both subscription revenue and PSR beat our expectations driven by healthy enterprise MRR retention rates and durable order volumes in GMV. We are incredibly encouraged by the resiliency of the enterprise business in a tough climate. We will continue to take a careful, conservative approach to the forecast, and I'll address this further later in my remarks when discussing our Q4 guidance. Revenue in the Americas was up 23% in the quarter, while EMEA revenue grew 31%, and APAC revenue was up 2% compared to prior year. We see strong growth in enterprise accounts and bookings in EMEA, and we are also encouraged by early signs in our expansion markets. Our APAC presence today remains focused on Australia and New Zealand, and we hope to drive growth in the coming year as we build additional partnerships more broadly across the APAC region. I'll now review our non-GAAP KPIs. Our ARR grew to $305 million, up 20% year-over-year driven by continued strength in our enterprise customer base. That represents a sequential growth in total ARR of $9.4 million. Enterprise account ARR was $216.2 million, up 35% year-over-year. As I outlined on our last call, the change in total…

Operator

Operator

[Operator Instructions]. And the first question will come from Gabriela Borges with Goldman Sachs.

Gabriela Borges

Analyst

I have three, and they're related so often together. Number one, the reallocation that you're making an investment towards the enterprise segment, how long do you think before those dollars not to be incremental to demand generation and to revenue in the enterprise segment? Number two, the commentary around the tighter volume of leads, maybe a little more detail on what you're seeing there. I would have thought that with the new enterprise functionality, you would be seeing better deal volumes. So I imagine there's an offset with replatforming cycles, pushouts. So it'd be great to know more about that. And then the third is, do you think your enterprise growth rate will be in line with your 25% to 30% CAGR next year?

Robert Alvarez

Analyst

Yes. Gabby, I'll start with that last question. If we were guiding on our enterprise business and if it was 100% of the business, this would be a lot easier. As we think about that 25% to 30% CAGR, that is going to be driven by our enterprise growth. I mean if you think about the last 17 quarters, we've grown enterprise north of 35%. Even this quarter, we grew 35%. What's weighing us down is the non-enterprise growth. If I think about the spend necessary to build pipe, we've already started deploying that spend. We're not waiting for Q1 to do that. We're -- as we think about the last couple of quarters, we took action with the promos. We've also taken action with allocation of spend in sales and marketing away from non-enterprise to enterprise. It just takes time, especially as we are entering into larger and larger deals. If I were to highlight some things for Q3, I'd say that we are getting opportunities for much larger deals in B2C and B2B. Those do take longer. And the deals that we have been into, we may not have closed them in Q3, but that doesn't mean we're not going to close them in Q4. So again, excited about enterprise. The -- what was your first question, Gabby?

Gabriela Borges

Analyst

How long before the new dollars being allocated to the enterprise to drive incremental revenue in the Enterprise segment?

Robert Alvarez

Analyst

Yes. I mean the way we think about it is you deploy the dollars in one quarter you likely see the pipe in the following quarter and then you apply kind of sales cycles and closing times against that. So as we think about next year, that's why we're looking at the front half of the year differently than we're looking at the back half of the year. The pipe is going to get built. Those deals will likely close, hopefully by mid next year, and I think we have a good shot at the second half of next year showing much better growth rates in the first half. And then also keep in mind, we've got bigger base periods in Q1 and Q2 that we have to be mindful of. And then the non-enterprise business, as you've seen in Q3, we expect that dynamic to play out in Q4 and likely in the front half of next year, which is why we're -- as you think about revisiting 2023 numbers, we want to be very transparent as to how we're thinking about it. And when we present the kind of guide for the full year next year, those are the things that we're contemplating.

Gabriela Borges

Analyst

And just a little bit of color on the tighter volume of deals. Are you seeing pushouts? Are you seeing lengthening and replatforming cycles? Any color there?

Brent Bellm

Analyst

Gabriela, it's Brent. Primarily on the pipeline, the quantity of opportunities is down from trend line due to the economic environment, but that's primarily driven by small business and the lower end of the market. It's a bit tighter at enterprise, but we actually are seeing large opportunities at sizes that are bigger than ever for us. Why was, for example, Q2, such a great quarter? We closed a number of opportunities that were the largest in our history. So we are -- in most quarters this year, we're more than making up with quality what might be lacking in quantity, in particular, at the low end of the business. And it just demonstrates that we're able to compete for ever higher ends of the market than we have in our history, and we're very bullish on that trend continuing next year and beyond.

Operator

Operator

Our next question will come from Mr. Clarke Jeffries with Piper Sandler.

Clarke Jeffries

Analyst

R.A., I wanted to touch on the expectations of flat to slightly contracting non-enterprise ARR in the coming quarters. Just really off of the fact that we've kind of been in a flat to slight contraction paradigm for the past few quarters, wondering if you could more clearly eliminate what's the new change happening and whether you would expect it to be more of a maintenance of where we've been at or the change based off of this redeployment of demand generation.

Robert Alvarez

Analyst

Yes, Clarke. So when I think about the retention profile of non-enterprise versus enterprise, I'll highlight that our enterprise retention remains really strong. Our non-enterprise retention when we look at our churn usually happens within the first 12 months, right? And so when you look at last year and the prior quarters this year, we were spending money to acquire non-enterprise merchants. And whether it was through the promotions or sign-ups, we also had to look at the retention profile of those merchants. As I think about Q4 and the front half of next year, I suspect that the flat to declining trends would continue, but I do expect it to moderate as the non-enterprise sign-ups that we do have likely are going to get past that 12-month mark, and we see great retention once they do that.

Clarke Jeffries

Analyst

Understood. So maybe the cohorts that were churning in the first half of the year might look different than the cohorts going forward in non-enterprise. The second question is really around pricing as a lever in this environment. Certainly, having more discipline around promotions is one way to achieve a sort of pricing outcome. But as you continue to innovate and deliver more functionality for the platform, the contract value for the enterprise may be tied to order volume, do you believe pricing might be something worth seriously pursuing in this environment? Or any thoughts you have on that topic?

Brent Bellm

Analyst

Clarke, it's Brent. For sure, every year, we modify our rate cards that our salespeople quote on enterprise plans, and there are changes ongoing that reflect the state of inflation in the economy as well as the extraordinary capabilities and ever-increasing enterprise functionality of the core platform. And so yes, folks should assume that in the background, one of the things that drives our continued growth in average revenue per enterprise customer is, in fact, the reflection of the capabilities. I would also stress that pricing isn't the only thing that drives revenue per customer. There's also the sales of incremental features and functionality. And what's exciting to us about 2023 will be the rollout of our automated billing capabilities, which led us not just build for third-party applications from our tech apps marketplace, but also additional owned products that we roll out. And we have talked about multi-store front becoming self-serve. You click a button, you add a storefront, and we are able to incorporate that into a bill. Feedonomics self-serve is coming. Our acquisitions, B2B Ninja bundle B2B, et cetera. And so there is a lot of opportunity to sell additional revenue-driving features functionality capabilities to our customers that improves revenue per customer but is, in fact, not pricing-related. Thanks for the question.

Operator

Operator

The next question will come from Terry Tillman with Truist.

Terrell Tillman

Analyst

Maybe the first question is -- and I don't know if this is for you, Brent or R.A. But I think you described it, it's not like wholesale weakening of the volume of leads in the enterprise, but you did say tightening of volume. If that's the case, and I'm assuming some of these sales cycles can go on a while, do you see kind of an ongoing kind of hangover in enterprise subscription bookings. For example, could it get worse. Do you think before it gets better as early here in the fourth quarter? So just a little bit more on kind of how the implication would be of the tighter volume of leads in the enterprise side, and then I had a follow-up.

Brent Bellm

Analyst

Yes. I mean do I expect it to get worse? I do not because, ultimately, a fair chunk of enterprise opportunities are either migrations where companies have existing businesses and the need to migrate doesn't go away, the cycle of migration doesn't go away, and if there's a short-term delay in migrations by large companies trying to manage investment and cash flow. Those come back later on, like nothing is changing the laws of physics around the need for enterprises to get off of legacy underperforming platforms. So that eventually catches up, and time is really the driver of those needs accumulating. That said, in all fairness, can it get worse? Well, yes, I mean if we hit a deep recession, then relative to any trend line, companies will save costs, delay migrations, delay launches of new businesses relative to what would be happening in a better economic time. So it could get worse, but it's not my anticipation. I think new store launches and migrations that might have been happening at a higher pace at this point in the year eventually will come back as either the economy strengthens or at least settles into current trends.

Robert Alvarez

Analyst

Terry, I'll just add that when we talk about that, we're talking about the tightening of leads in our pipe, but one of the initiatives that we've talked a lot about this year is Commerce as a Service. And we're actually seeing really strong opportunities with folks that are actually inbounding to us and looking for opportunities to modernize their e-commerce offering or their storefronts, which obviously it's hard to predict when those deals would close but could have a pretty material impact in terms of our bookings and revenue.

Brent Bellm

Analyst

Yes. We have a great pipeline of strong Commerce as a Service deals, and we'd be very excited if some of those close this quarter.

Terrell Tillman

Analyst

Yes. Understood. And then maybe just a follow-up question. And it's tough, but you are giving us a little bit of color, R.A., for '23. So I can't help myself in terms of you have tougher comps for sure as we move into the first half of the year of '23 to deal with, and then it obviously gets easier as you anniversary Feedonomics, et cetera. I mean I'm just trying to get a sense on with kind of the shift away from non-enterprise and retail and some of these other dynamics. Just trying to understand like relative growth rates in the first half to second half. And/or said another way, could the growth actually get lighter than what we're talking about here in 4Q?

Robert Alvarez

Analyst

Yes, Terry. Obviously, more details to come on that front on our next call in February. But as of today, we believe that the dynamics that contributed to the guide and the range for Q4 will likely persist into the front half of next year, where we also face those tough comps in the base period. We believe those growth rates can accelerate, though, in the second half of 2023, and it's going to be as we build out our plans, obviously, with the focus in the investment in enterprise, that will only increase our chances to really get those growth rates higher in the back half.

Operator

Operator

The next question will come from Scott Berg with Needham.

John Godin

Analyst

This is Josh on for Scott. Curious, are you seeing any divergence in B2B versus B2C e-commerce GMV trends here over the last few quarters? And then what specifically can you tell us on how GMV trends have trended here in the month of October and I guess maybe the first week of November? Are things we're seeing materially? Or what are you seeing?

Brent Bellm

Analyst

I'll take that, Josh. We don't have commentary broken out on B2B versus B2C trend line split. But on the aggregate GMV, what we're seeing is steady and solid, certainly better now than it was in the first half of the year.

Robert Alvarez

Analyst

Yes, Josh, I'll add that Q3 PSR came in higher than we were expecting. We did see better-than-expected orders in GMV. But having said that, this holiday season, there's a lot of uncertainty around order volumes and GMV with the holidays. So we're not going to be aggressive in those forecasts, but we have seen them hold pretty steady and definitely above industry average.

John Godin

Analyst

Got it. That's helpful. And then maybe just one follow-up. Is there any characteristics of the non-enterprise customers that have had a bit higher churn rate that maybe you can identify in your sales and marketing process to kind of weed out those opportunities versus some higher-value, non-enterprise customers?

Brent Bellm

Analyst

100%, and I think we commented on this last quarter. When we were running 1 month and even with select partners 3-month free promotions, that encouraged a set of customers to come in who probably weren't real businesses or intending to transact long term. And as soon as they came in, they kind of went out before they ever paid us, so they were never really quality merchants. And with the elimination of that type of promotion, we believe that type of merchant is no longer coming into our ecosystem. And certainly, the quality of all of the small business we're signing up is higher. But the most important thing to say to everybody is no matter how you cut it, the LTV to CAC on small business is materially lower than the very attractive LTV to CAC on enterprise. And there are subsegments of small business that have extremely high value because you spend no money to acquire them, and we've got a lot of those. So if -- just give you an example. If the blended average LTV to CAC on small business is 2:1, you get that because you spend a whole bunch where it's 0, right? There's no real return on it and just stop spending money on the 0 return, right? And the LTV to CAC is going to go way up because we get a lot of business through partner channels organically, word of mouth, high Net Promoter Score that we don't have to market and we don't have to sell, and they're great businesses. And so we want to keep acquiring all of that and divert the variable marketing into a very high LTV to CAC enterprise segment.

Robert Alvarez

Analyst

Yes. And the way to think about non-enterprise for us going forward, I want to make it crystal clear, we're not abandoning small business. We're just going to get really smart in terms of how much sales and marketing we're spending to acquire them. A lot of the investments we'll make is to optimize self-serve, really try to route leads that need to talk to salespeople. Solo Stove is a great example. They started out on a retail plan. In a couple of years later, 2 to 3 years later, they're one of our largest merchants doing hundreds of millions of dollars on BigCommerce. So we clearly don't want to move away from acquiring more and more Solo Stoves. So just wanted to make that clear for everybody.

Operator

Operator

Next question will come from DJ Hynes with Canaccord Genuity.

Daniel Reagan

Analyst

This is Dan Reagan on for DJ. So maybe one for Brent. So when we think about this story, multi-stores really open the door to more enterprise opportunities. And so just a couple of questions there. As you shift your sales efforts and you build the pipeline, what does that mix of RFPs look like in terms of general replatforming, maybe sunsetting of Magento? Is there any piece of greenfield in there? And then secondly, when you see legacy players in the RFP process, like Salesforce Demandware, are you seeing more customers choose these legacy players as more of a platform consolidation play? Any color there would be great.

Brent Bellm

Analyst

Yes. When we look at where business comes in, it's a mix -- it's more -- it's closer to 50-50 than a giant swing in either direction between new stores that are net new creations and migrations. And a lot of these new stores are existing companies that might already have other e-commerce stores or they might be new to e-commerce as opposed to brand-new businesses starting up. Of the migrations, the #1 sources last time I checked, actually not Magento, it's Custom. Magento is by far #2. And then you're not going to see as many from like a Salesforce because they don't have as many and they're far larger. But we get those 2, we'll get some Shopify and we'll get any of the long tail of 500 other platforms around the world. We really do believe though in conclusion, we have the most modern, flexible SaaS platform for enterprise, both B2C and B2B. And you'll continue to see us win deals, really, migrations from platforms of all sizes as well as net new.

Daniel Reagan

Analyst

Awesome. And then maybe just one for R.A. As you continue to deemphasize small accounts, you have the removal of free trials, you're shifting your sales efforts towards enterprise, is it fair to think that the next several quarters will be a bit of a transitory period, maybe fewer small merchants joining some churn? And then secondly, as you bring on higher GMV merchants, what's the right way to think about PSR growth and then the resulting impact to margin expansion, given that a lot of PSR is super high gross margin?

Robert Alvarez

Analyst

Yes. I mean when you look at Q3, our enterprise ARR grew 35%. Our non-enterprise ARR contracted a little bit I suspect that, that dynamic is going to likely continue for the next 2 to 3 quarters. I do feel like it will moderate because, as I mentioned, when the non-enterprise plans do churn, it's usually within that first 12 months. The GMV mix is 90% plus of our GMV is from our enterprise accounts. The more we sign and close bigger and bigger deals in both B2C and B2B, that GMV is only going to increase. Those orders are only going to increase. And one of the things that I should probably highlight is if you're on a legacy platform today, if you were talking to our partners, our agency partners, our tech partners, we tried to highlight this in the script, but open commerce is resonating. Being able to have composability without costing complexity is resonating. There are a lot of merchants that are now looking at their legacy platforms that are about to expire. And as they evaluate what platforms that they want to use to power their e-commerce for the next 5 years, the openness of our platform, the composability of our platform I think is really, really just going to continue to help us win more and more deals in the enterprise. And I'll tell you, our enterprise win rates are extremely good. And so again, this gives us a lot of confidence that now is the time to really focus on enterprise. A year ago, we probably weren't ready to do this because the product investments, we didn't launch multi-store yet, multi-location inventory, we didn't have the pieces in place that we do now. Now that we have all those pieces in place, I think that it's just the opportunity for us to continue to lead in B2B, lead in omnichannel, lead in composability and headless. We want to continue to increase our leadership position across those because that in the end, I think that's how enterprise becomes 80% of our ARR by the end of '24 and likely 90% of our ARR or more over the next 5 years.

Operator

Operator

The next question will come from Koji Ikeda with Bank of America.

Koji Ikeda

Analyst

I kind of wanted to follow up, R.A., with you on some of the commentary you gave on the non-enterprise revenue stream here or the ARR stream. And earlier in the call, you talked about, I guess, expecting flat to contracting ARR for this segment. But I just kind of wanted to understand a little bit more. Are you going to be investing sales and marketing to keep ARR in this segment within a tight range. So from a modeling perspective, we have good expectations of where this segment should shake out on a quarterly or annually basis. So yes, so I guess that is the first question. Are you investing to keep that ARR growth really in that flat to contracting? What is it like, 5%, 5% or maybe even a little bit more than that on a quarterly basis?

Robert Alvarez

Analyst

Yes, Koji, I would expect that to, again, moderate a bit in the coming quarters. Where we're -- look, we're really serious about getting to that breakeven point. by the second half of 2024. When we think about the path to get there, we just have to be really smart on where we're investing our dollars, especially around sales and marketing. So marketing efforts to drive pipeline for mid-market and enterprise is where we're going to focus. And our sales teams and go-to-market teams are going to be very much focused on enterprise. In the past, we probably would spend digital marketing dollars to acquire both small business and enterprise accounts. And at the end of the day, the retention dynamics and the ROI just doesn't play out favorably enough to still allow us to kind of get to that breakeven point.

Koji Ikeda

Analyst

Got it. Okay. And then just one follow-up for me. I wanted to go back to the very first question from Gabriela and follow up here. So I just wanted to fully understand, you are shifting resources from non-enterprise to enterprise. So is that transition essentially done internally? Is there more shifting to go? And if it is already done, are we heading into a period of do we need to ramp those employees? Or are they all fully-ramped and now we're heading into 2023 with that kind of a go-get motion for them?

Robert Alvarez

Analyst

Yes. No, we've operationalized this. We're heading into 2023 with that focus. The alignment across all the teams is squarely in place. So yes, we're not waiting. This is all something that we've operationalized and are completely aligned on.

Operator

Operator

Next question will come from Keith Weiss with Morgan Stanley.

Ryan Bressner

Analyst

Ryan on for Keith Weiss here. Maybe just following up on your earlier comments around linking deal cycles on the macro seen. There's been some discussion this earnings season about software customers increasingly looking to prioritize lower total cost of ownership as a way to navigating the environment. Have you seen any shift in your customer base behavior as a result of this theme? And if so, how is BigCommerce positioned to help enterprise customers deal with this?

Brent Bellm

Analyst

Well, that's a nice lay-up. We've always been higher-value, lower-cost platform than the other enterprise platform substantially. So on total cost of ownership, whether you're comparing to Magento or Salesforce or legacies like SAP and Oracle, this has always been a strength of ours. And right now, that strength is valued probably more than ever, especially relative to the pandemic side. So I think our competitive advantages are only improved in the current economic environment. That said, it's still up to companies to make the commitments to do migrations and launch new stores. And so that's the overriding driver of lead opportunities.

Ryan Bressner

Analyst

Helpful. And just one more quickly. You've launched in quite a few markets this past year in Europe and Latin America. I'm just curious if you have any feedback as to which markets you're seeing the most traction in so far and how their various payback periods are differing, if any?

Brent Bellm

Analyst

Yes. So one thing I really can call out because it will be in the footnotes of our report, the non-U.S. Americas, which is primarily Latin America and Canada, just everything ex U.S., grew 56%. And it's not an insubstantial amount. It's more than half the size of APAC and almost half the size of EMEA. So Latin America is off to a nice start led by Mexico. Europe continues to do very well. We're excited about the emerging interest we're seeing in the Middle East and some of the deals there. And Asia is really all upside for us because when you look at our APAC business, APAC business, it's overwhelmingly Australia, New Zealand. That's our most mature market. We originally founded out of Sydney, Australia in 2009. And so we're excited about adding Asia. And in particular, we had major activities launching with a partner in Korea within the last couple of months, and we're doing similarly in China. So lots of upside potential there, but you don't see it anywhere in the numbers quite yet.

Operator

Operator

The next question will come from Brian Peterson with Raymond James.

Brian Peterson

Analyst

I actually want to follow up on Ryan's first question in the TCO dynamics. Brent, if we're thinking about the idea of kind of value or price or everything else from these migrations, is that becoming more important? Like is that something you're stressing and eat more so now? And is that a better source of deals? I know it's been a great growth vector for you guys overall, but I'm just wondering if that actually becomes more important and the win rates actually go up this year even if the kind of the overall activity may be down in an uncertain macro. Let's unpack that a little bit.

Brent Bellm

Analyst

Yes. I mean win rates are high this year. They've always been high for us, but they're excellent this year when deals actually close. And some deals are just pushing, taking longer. I would note in terms of value. I think in the world of e-commerce platforms, there are 3 truly modern platforms that are growing in excess of the rate of e-commerce or well in excess of e-commerce in our case and commerce tools. And they're us, commerce tools and Shopify. And Shopify, who's stronger at the low end are extraordinary values in terms of the functionality of what we deliver and how easy it is to deploy, and they get the polar opposite extreme of commerce tools for somebody going pure headless. And we think we are the faster, easier, more economical way to do headless right for 98% of the world's businesses, and then 2% might tackle commerce tools at the other end. But for sure, value, SaaS ease of use, flexibility, that's what's winning right now in e-commerce. Thanks.

Brian Peterson

Analyst

Got it. And maybe to unpack kind of the enterprise trends, I know you guys mentioned some slowing sales cycles. Any help on how that trended over the course of the quarter? We just love any perspective on linearity would be helpful.

Brent Bellm

Analyst

Yes. I mean I would say Q3 was weaker than Q1, Q2, and we closed a bunch of really big deals and had, I thought, excellent quarters of ARR growth Q1, Q2. We're hoping for and trying to treat a rebound in Q4.

Operator

Operator

The next question will come from Ken Wong with Oppenheimer.

Unidentified Analyst

Analyst

This is on for Ken. Just one quick question from me. So I heard you mention that even in the current macro environment, you aim to hit breakeven or at or near breakeven by fiscal '24. Is that assuming there's any recovery in the macro environment in order to reach that breakeven goal?

Robert Alvarez

Analyst

Well, I'm sure it would make it easier. But no, we're assuming conditions we're going to operate under these conditions going into next year.

Operator

Operator

This concludes our question-and-answer session. I would like to turn the conference back over to our President, CEO and Chairman, Mr. Brent Bellm, for any closing remarks. Please go ahead.

Brent Bellm

Analyst

Great. Thanks, everybody, for listening in. I think final big picture comment that I would make is everybody in the world of e-commerce or who follows it knows that this has been a challenging year, not just because of lapping the highs of the pandemic but also because of the macroeconomic environment and high inflation, potentially crowding out purchases, discretionary purchases that are the bulk of e-commerce. In fact, some agencies like Statista and Salesforce are even forecasting flat to negative global GMV in e-commerce for the year. Despite that, our revenue grew 42% in Q1, 39% in Q2. And when we were done with lapping the addition of Feedonomics revenue, 22% in Q3. All of those growth rates are dramatically in excess of e-commerce in general. It shows we're gaining share at a very strong clip. We also began this year with guidance for full year revenue at the midpoint of $277 million. We beat top line and guideline -- sorry, top line and bottom line Q1, Q2, Q3, and our final full year guide at the midpoint is $280 million, so up. You have to search far and wide for other public e-commerce companies that haven't lowered their full year guidance from beginning to end and have managed to beat each quarter. And we've done all that without layoffs or other dramatic changes, which shows that the original plan we have, we've been able to execute despite the tough environment. We're proud of that. We wish that the economy were even stronger. We surely have many more points of growth, and that would be wonderful for all involved. But I think some folks just say, "Well, the e-commerce sector is struggling this year, and it's a bad place to invest." I think our growth rates well ahead of the industry, and our performance relative to guidance across quarters shows that we're bucking the general trend. We're executing. We're adapting to the macro climate and doing that pretty successfully. And I hope folks who invest and hope folks who follow us as partners and customers see that the trend lines are very strong. We're growing. We're sort of leading the charge in e-commerce. And the future, we believe is very bright. Thanks all for tuning in.

Operator

Operator

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