Daniel Lentz
Analyst · Oppenheimer
Thanks, Travis. Let me start with our financial results for the quarter. Q3 revenue was $84.2 million, in line with our guidance range of $82.5 million to $85.5 million. Subscription Solutions revenue was $64.7 million, and partner and services revenue was $19.5 million. Non-GAAP operating income was $8 million, above the high end of our guidance range of $3.3 million to $5.3 million, representing a non-GAAP operating margin of 9.5%. The outperformance was primarily driven by approximately $3 million in savings originally anticipated in Q4 that we realized in Q3. We are maintaining our full year revenue outlook at the midpoint and raising our full year non-GAAP operating income outlook, as I'll detail shortly. Non-GAAP gross margin was 74.5%, down approximately 110 basis points sequentially. The decline reflected lower partner and services revenue following the ecosystem changes discussed last quarter, along with continued pressure from AI-related infrastructure costs. Improving infrastructure efficiency remains a priority within our strategic operating plan. We ended the quarter with $162.8 million in cash, cash equivalents, restricted cash and marketable securities and $154.1 million in outstanding debt. We repaid the remaining approximately $4 million of our 2026 convertible notes at maturity on October 1. Operating cash flow was $9.4 million and free cash flow was $5.7 million after $3.6 million in capital expenditures. We recorded a GAAP net loss of $3.2 million for the third quarter, including $4 million in restructuring charges associated with our strategic operating plans. Excluding the $4.9 million of restructuring charges recorded year-to-date, net income would have been approximately $6.6 million compared with the reported GAAP net income of $1.6 million year-to-date. While the upfront restructuring charges from our strategic operating plan are expected to result in a GAAP net loss for the full year, our underlying operating performance remains consistent with the trajectory that supported our prior goal of GAAP profitability for the full year 2026 before we initiated the plan previously announced. Turning to operating metrics. GMV grew 14% year-over-year to approximately $9 billion, highlighting the scale of commerce flowing through our platform and the opportunity to improve monetization. Narrowing the gap between GMV growth and revenue performance through payments monetization, cross-sell and higher attach rates remains a priority. Our growing B2B mix creates an opportunity to better monetize transactions involving invoicing, payment terms and other methods beyond traditional credit cards. While we have not finalized our 2027 operating plan, we are evaluating new payments capabilities, including a potential fully white-labeled version of BigCommerce Payments to provide a more integrated merchant experience and participate more directly in payments economics. Certain new offerings may introduce gross revenue recognition and associated processing costs rather than our existing net revenue share model. We expect adoption to build gradually, and we believe these initiatives can expand our ability to monetize the substantial GMV already on our platform. Total ARR ended the quarter at $357.6 million, down approximately $2.9 million sequentially, reflecting 2 distinct factors: Subscription ARR declined by approximately $1.1 million, primarily due to the nonrenewal of a single legacy Powered by agreement, which both parties mutually elected not to renew. The remaining approximately $1.8 million decline came from partner and services revenue, reflecting our deliberate decision to move away from certain long-tail partner arrangements as discussed in connection with our updated guidance last quarter. Net revenue retention was 94.7% compared with 95.8% in Q2, reflecting these same dynamics. Note, our ARR methodology includes trailing variable and nonrecurring revenue, including certain partner contributions. We believe concentrating on higher-value partner relationships will improve the durability and quality of revenue over time. We continue to manage stock-based compensation and dilution responsibly. Stock-based compensation was 5.2% of revenue in Q3, down from 7.5% a year ago and 7% for the full year 2025. For the quarter, we had approximately 83 million common shares outstanding and 83.3 million fully diluted shares outstanding. Turning to guidance. For Q4 2026, we expect revenue between $83.4 million and $86.4 million, and we expect non-GAAP operating income between $6.8 million and $8.8 million. For the full year 2026, we now expect revenue between $339 million and $342 million, and we expect non-GAAP operating income between $35.3 million and $37.3 million. At the midpoint, we are raising our full year non-GAAP operating income outlook by $2.3 million relative to the updated outlook we provided in September. While part of our Q3 outperformance reflected savings accelerated from Q4, the remaining benefit increases our expected profitability for the year. Now let me discuss the financial implications of our recently announced strategic operating plan. We continue to target $60 million to $80 million in annualized non-GAAP operating cost reductions and full year non-GAAP operating margins of at least 20% beginning in 2027. In September, we anticipated approximately $3 million or 4% of the annualized savings would be realized in 2026. Based on our progress to date, our updated outlook reflects approximately $5 million of in-year savings with the full annualized benefit in 2027. We remain on track to deliver the targeted savings and to substantially complete implementation by Q2 2027. The actions address staffing, professional services, facilities, software and infrastructure costs while leveraging AI and automation to improve efficiency. Importantly, we are protecting investment in our highest priority growth initiatives, including payments, Feedonomics, product intelligence and Agentic commerce. Our margin target is not based on an assumed acceleration in revenue growth. We believe the plan enables materially stronger profitability from the scale of our current business while allowing us to continue investing in retention, cross-sell and monetization. Now to put the magnitude of the opportunity in perspective, the $60 million to $80 million in annualized cost savings represents approximately $0.72 to $0.97 per diluted share based on our diluted share count for the 9 months ended September 30, 2026. While this is not an earnings per share forecast, it illustrates the magnitude of the improvement we are targeting in the underlying earnings power of commerce. We also expect the majority of these savings to translate into incremental free cash flow. Supporting that conversion, we had approximately $353 million in net operating loss carryforwards and other tax attributes as of September 30, which we expect to help reduce cash taxes on future earnings, subject to applicable limitations. There are upfront costs associated with implementing this plan. We recorded $4 million in restructuring charges in Q3 compared with our original expectation of $4.2 million to $8.8 million. We continue to expect additional restructuring charges in Q4, consistent with the implementation time line outlined in September. We now estimate Q4 charges of $4 million to $8.5 million on the quarter compared with our original expectation of $4.3 million to $17.5 million. In addition, we expect to incur restructuring charges of $2.2 million to $4.2 million in the first half of 2027 as we substantially complete the implementation of the plan. Our non-GAAP operating income excludes these charges, although associated cash payments will affect free cash flow during the implementation. While we are still finalizing our 2027 operating plan and we'll provide formal 2027 guidance on our fourth quarter call, our preliminary planning assumptions contemplate 2027 revenue broadly in line with 2026 levels. Against that backdrop, we remain on track towards our target of full year non-GAAP operating margins of at least 20% beginning in 2027. Turning to capital allocation. Our Board authorized a $50 million share repurchase program extending through September 2028. We may pursue repurchases from time to time with timing and amounts dependent on market conditions, liquidity and other capital priorities. As cash generation improves, we believe we will have greater flexibility to return capital to shareholders while continuing to invest in the business. To close, we are raising our full year 2026 profitability outlook and reaffirming both our revenue outlook at the midpoint and our target of at least 20% full year non-GAAP operating margins beginning in 2027. Our priorities are clear: improve retention and monetization, execute the operating plan, convert the resulting savings into stronger free cash flow and allocate capital with discipline. Before opening the call for questions, I want to thank our colleagues, customers and shareholders for their support during my time at Commerce. It's been a privilege to work with this team. Tyler has been instrumental in planning and executing our strategic operating plan. He knows the business and our financial priorities extremely well, and I'm confident in our ability to execute against these targets and priorities with him leading as interim CFO. With that, operator, let's open it up for questions.