Good day. And welcome to Concentrix Fiscal Second Quarter 2022 Financial Results Conference Call. At this time, all participants are in listen-only mode. After the speaker’s presentation, there’ll be a question-and-answer session. [Operator Instructions] As a reminder, this call is being recorded. I would now like to turn the call over to David Stein, VP, Investor Relations. You may begin.

Thank you, Michelle, and good morning. Welcome to the Concentrix second quarter fiscal 2022 earnings call. This call is the property of Concentrix and may not be recorded or rebroadcast without the permission of Concentrix. This call contains forward-looking statements that address our expected future performance and that, by their nature, address matters that are uncertain. These uncertainties may cause our actual future results to be materially different than those expressed in our forward-looking statements. We do not undertake to update our forward-looking statements as a result of new information or future events or developments. Please refer to yesterday’s earnings release and our most recent filings with the SEC for additional information regarding uncertainties that could affect our future financial results. This includes the risk factors provided in our annual report on Form 10-K. Also during the call, we will discuss non-GAAP financial measures, including free cash flow, non-GAAP operating income, adjusted EBITDA and adjusted EPS, as well as adjusted constant currency revenue growth. A reconciliation of these non-GAAP measures is available in the news release and on the Concentrix Investor Relations website under Financials. With me on the call today are Chris Caldwell, our President and Chief Executive Officer; and Andre Valentine, our Chief Financial Officer. Chris will provide a summary of our operating performance and growth strategy, and Andre will cover our financial results and business outlook. Then we’ll open the call for your questions. Now, I’ll turn the call over to Chris.

Thank you, David. Good morning, everyone. And welcome to our second quarter earnings call for fiscal 2022. As you can see from our results, we announced our second quarter had strong revenue growth and even stronger margin expansion. This last quarter we have feel that many questions from investors around how our business model fares during uncertain times and we believe our results show the services we offer to our clients are in demand. Our growth strategy is succeeding despite the ever changing macroeconomic environment, which gives us the confidence that we can rapidly adjust to changes that our -- and that our underlying business is strong and growing. We are not seeing signs of a slowdown in our pipeline or do business signings, although the placement of work to lower cost locations and more drive to digital solutions continues to increase, which we see as a positive to the business. Reported revenue in the second quarter was $1.57 billion, up 14.5%, including a higher than anticipated foreign exchange headwind. On a constant currency basis, revenue increased 17.2%. Our second quarter non-GAAP operating income improved to $213 million growing 24%. Adjusted EBITA increased 20% to $250 million compared with last year. Non-GAAP earnings per share increased 24% to $2.93 per share, compared with $2.37 per share at last year. Once again, we saw growth across all our verticals. The market continues to have stable pricing with price increases being accepted by clients for the most part to offset any labor increases. Some clients did decide to move volume offshore to better manage their cost structure, while the vast majority of our client base is happy delivering from their current geography. As part of driving better business outcomes for our clients, we won digital transformation and CX Solution businesses across over…

Well, thank you, Chris, and hello, everyone. I’ll begin with a look at our financial results for the second quarter and then discuss our business outlook for the third quarter and full year 2022. We delivered strong revenue growth, margin improvement, and cash generation in the second quarter. Revenue in the second quarter was $1.57 billion, up 14.5% on an as reported basis. The improvement in reported revenue includes a nearly 3-point negative impact from foreign currency fluctuations. This FX impact is almost a 4 point more than we expected entering the quarter, reflecting the weakening of the euro, the British pound, Japanese yen and Australian dollar during the quarter. As a reminder, approximately one-third of our revenue was denominated in currencies other than the U.S. dollar. And as these currencies have weakened against the U.S. dollar since early in our second quarter, it has had a meaningful impact on our reported revenue and revenue outlook for the rest of the year. Revenue increased 10% compared to last year on an adjusted constant currency basis, pro forma for the impact of businesses acquired and divested since the start of the prior year second quarter. Revenue increased across all of our verticals in the second quarter. On a percentage growth basis, revenue from healthcare clients led the way growing by approximately 28%. Revenue grew 27% in the retail, travel and e-commerce vertical. Our technology and consumer electronics and banking, financial services and insurance verticals both grew by 12%. Revenue from communications and media clients grew 7% in the quarter, with almost all of that growth driven by the inclusion of revenue from our acquisition of PK in December of 2021. Clients in the other vertical industries grew 6% in the second quarter. Each of our four strategic verticals grew by double…

[Operator Instructions] Our first question comes from Ruplu Bhattacharya with Bank of America. Your line is open.

Hi. Good morning. Thank you for taking my questions. Chris, looks like you’re taking down fiscal 2022 revenue guide by 1% on a constant currency basis. So it looks like it’s more than FX that’s impacting your topline. I think you said some customers are moving to lower cost geographies. Just wanted to clarify, are they still your customers and what is the impact of that on revenue? And besides that, are you seeing any weakness anywhere in demand? And also on revenues, if I look at your fiscal 3Q and the full year guide, that implies a 7% sequential revenue growth between 3Q and 4Q to get to the midpoint of your revenue guide. So, just wanted to get your confidence on that, because if I look, last year, it was about 5% sequential growth and if we go back to pre-COVID, in 2019, I think, you would -- Concentrix did 4% sequential growth. So, just the confidence that you can have 6% to 7%, sequential growth in the fourth quarter?

Yeah. Ruplu, a lot to unpack there. So let me try and tackle all the questions in part. The first one in regards to the 1% guide change for the fiscal year. You are correct, it is primarily driven by some clients who we had expect and work with the clients to kind of move them back offshore, because a lot of them had come on-shore during COVID or we had won them and had originally put them onshore to offshore over the course of sort of the next 12 months. And based on them wanting to kind of get some cost savings sooner faster, we’ve moved that on -- we moved on that in the second quarter and move that. That’s about a $50 million impact for the rest of the year give or take. But for now, client bases is sort of set where they’re delivering from and pretty happy with that. There are clients who continue to be our clients and they actually were very happy that we’re able to move as fast as they want to move in order to get them the cost savings. So from that perspective, we’re pretty happy with what we’re seeing. In terms of pipeline competence, I think, through the prepared remarks, I hope you felt a lot of confidence in the pipeline. Our pipeline continues to grow, we’re winning the deals that we want to win, we’re seeing good cross synergies with our Catalyst business at a pipeline of just in that alone $100 million of net new sort of opportunities that have come into our pipeline and I think that’s reflective of our guidance and confidence that from Q3 to Q4, we can see the increase at that 7% range to get to our midpoint of our guide.

Yeah. Ruplu, I would also just remind that that 5% last year and this is kind of a detail thing. I had about a 1 point impact from a combination of businesses that we divested midway through the third quarter and FX. So on an adjusted basis that was -- it was closer to 6% and so I think with contributions from Catalyst, as well as the strong signings we saw in Q2, strong pipeline, that’s what gives us the confidence in the guide.

Okay. Thanks for the details there. Maybe, Andre, I’m going to ask you a similar question on operating margins. Looks like the guide for fiscal 2022 up margin is 14.1% at the midpoint and the guide for 3Q is 14.3%. So this means that mathematically the fiscal 4Q up margin has to be around 15.4%, which is a significant sequential increase. So the same question what’s giving you confidence that you can see that kind of margin, the sequential margin improvement from 3Q to 4Q?

Yeah. So, you’re right, we see at the midpoint roughly 100-basis-point improvement in non-GAAP OI margin from Q3 to Q4. That’s not such a pronounced difference from the 90-basis-point improvement we saw last year, so not so dissimilar. This is where some of the impact of the shore mix that Chris has alluded to regarding revenues actually is a positive for us. So, obviously, moving to offshore and nearshore geographies where margins are higher, allows us to drive that that higher margin. Also, just again, we think we’ll see continued contributions from PK and improvements in that margin and some benefits from the current FX environment as well. So, all of those things have us fairly confident that we can drive that level of margin increase, it’s not so different than what we saw last year, it is a little bit more and we think we’ve got a juice in the business to deliver it.

Okay. Thanks for the details there. I’ve got a couple more questions, if I can sneak them in. Chris, Sitel recently announced its intention to acquire Majorel. How does this impact the competitive landscape for you in Europe and in voice-based customer services?

So, it doesn’t really impact us. We don’t really run into them too much in our European footprint. We’ve been happy with sort of the differentiated offering that we’ve been delivering. And so whenever there’s some consolidation like that, clearly we see that as what we’ve been talking about is more consolidation industry and we will believe provide us more opportunities to grow.

Okay. Maybe for the last one, Chris, can I ask you on pricing trends and attrition rates? In pricing you had talked about the move to more outcomes based pricing. Is that taking hold? Are you able to pass on labor cost increases to customers and maybe on attrition, have you seen an uptick in attrition rates, how are that -- those tending?

So a couple things, if -- back in our prepared remarks, I talked about the fact that, for the most part, pricing increasing is going through and clients are accepting that pricing increase, primarily because of they look at the value we deliver for them as a business and where they’re not able to afford to, we then look at offering them alternative to go offshore, which obviously some clients took in the last quarter and we were able to move them relatively quickly to offshore. So we think, we’re well covered and executing well from that perspective. From an attrition perspective, I think, we continue to be best-in-class and we haven’t necessarily seen any material uptick or downtick and we’re still performing generally pre-COVID -- better than pre-COVID levels. So I’m pretty comfortable with where we’re seeing our supply of labor and that’s a global comment. From a Catalyst perspective, I did call out the fact that, we are focused on hiring, we have a lot more work and that is muting our growth on our Catalyst segment. And we believe that we will be able to be in a better position as we open up more development centers globally to support the pipeline of work that we have in the Catalyst business.

Okay. Thank you for all the details. Appreciate it.

Thank you.

[Operator Instructions] Our next question comes from Vincent Colicchio with Barrington Research. Your line is open.

Yeah. Chris, your commentary on the Catalyst pipeline sounds fairly healthy. I am curious if that was in line with your plan. Also curious if you’re on track to grow catalysts 20% as previously communicated for the hiring challenges you just cited are -- look comparing that?

Yeah. So our Catalyst execution is a little ahead of plan. As we mentioned, we closed some deals, albeit very, very, very small in Q1, which we didn’t expect to close, honestly, anything and our pipeline is much healthier on the combined opportunities than we expected at this point. We expected actually to be a couple quarters out with that type of level of pipeline in this business. You got to remember when we bought Catalyst it was slightly over $400 million. So if you think about building a pipeline of 25% of revenue within sort of a very short time, I think, that speaks to the sort of the value proposition we’re delivering for the clients and where they see dealing with us as being very, very valuable. From a growth perspective, that is our goal. I will say that the hiring is muting that a little bit and has muted it in our second quarter, although we do expect to as we bring on the development centers to speed up that revenue growth and I think 20% is a very reasonable long-term revenue target for us in that business.

And Andre or Chris, has the supply chain had less of an impact on volume this quarter than the prior quarter?

It’s actually pretty much in line to the same. We continue to see our manufacturers or our clients who manufacture in China having challenges getting product out in a consistent and high volume nature and so that has impacted volume with a number of our clients. But it’s consistent with what we saw within sort of the Q1 period of time. It hasn’t necessarily opened up any better.

And big picture question, Chris, last quarter you talked about an expansion in terms of what clients are willing to outsource post-pandemic. If I could use that word, hopefully, it’s not too optimistic. Does that mentality continue in the market?

I think it does Vincent. I’ll tell you in that $100 million -- approximately $100 million of opportunities within the combined Catalyst operations pipeline, the vast majority of those are opportunities that historically would not have been outsourced, they would have been done in-house. And so we’re now able to talk about things that, historically, we haven’t been able to. We’ve got a very, very deep technical bench strength within Catalyst that we can build very bespoke applications. And then with our operations and domain expertise kind of operate, I say -- operationalize it and run it, and this is sort of new market that we’re eating into, which is pretty exciting to us.

And generally hearing in your industry and across other industries that, private market multiples are still fairly rich relative to the downdraft we’ve seen in public markets, is that what you’re seeing?

Historically, private multiples do take a number of months to kind of fall in line with their public peers. We are starting to see those private multiples starting to come down, not in a meaningful way, but they are starting to come down. But I will tell you, less things are transacting on the private market. So it would be indicative of that people are waiting for multiples to come in line to what would be accretive to sort of public company multiples.

Okay. Thanks for answering my questions.

Perfect. Thank you.

There are no further questions. I’d like to turn the call back over to Chris Caldwell for closing remarks.

Great. Thank you very much, everybody, for joining us today. We always very much appreciate your interest in Concentrix. We’re extremely pleased with our strong execution in the quarter and are confident in our ability to continue to lead in the dynamic digital CX marketplace. I’d also encourage you to all download our ESG report and look forward to talking to you next quarter. Thank you very much everybody.

This concludes the program. You may now disconnect. Everyone have a great day.