Good day, and thank you for standing by. Welcome to the Concentrix Second Quarter Financial Results Conference Call. [Operator Instructions] I would now like to turn the conference over to Sara Buda, Vice President, Investor Relations. Please go ahead.

Great. Thank you, operator, and good evening. Welcome to the Concentrix Second Quarter 2025 Earnings Call. This call is the property of Concentrix and may not be recorded or rebroadcast without the written permission of Concentrix. This call contains forward-looking statements that address our future performance and that by their nature, address matters that are uncertain. These uncertainties may cause our actual future results to be materially different from those expressed in our forward-looking statements. We do not undertake to update our forward-looking statements as a result of new information or future expectations, events or developments. Please refer to today's earnings release and our most recent filings with the SEC for additional information regarding uncertainties that could affect our future financial results. This includes the risk factors provided in our annual report on Form 10-K and other public filings with the SEC. Also during the call, we will discuss non-GAAP financial measures, including adjusted free cash flow, non-GAAP operating income, non-GAAP operating margin, adjusted EBITDA, adjusted EBITDA margin, non-GAAP net income, non-GAAP EPS and constant currency revenue growth. A reconciliation of these non-GAAP measures is available in the news release and on the company's Investor Relations website under Financials. With me on the call today are Chris Caldwell, our President and CEO; and Andre Valentine, our Chief Financial Officer. Chris will provide a summary of our operating performance and growth strategy, and Andre will cover our financial results and business outlook. Then we'll open up the call for your questions. And now I'll turn the call over to Chris.

Thank you very much, Sara. Hello, everyone, and thank you for joining us today for our second quarter 2025 earnings call. We are seeing momentum from the investments we have been making, accelerating our growth rate and demonstrating the value of our differentiated offerings. Today, I'll give you a bit more detail on our progress, and then Andre will talk about our view of ongoing revenue, margin and cash flow growth in the second half of the year. Now let's start with the quarter. We reported yet another solid revenue quarter above our guidance, which outpaced both in our core offerings and our adjacent solutions. We saw growth in our pipeline across verticals and geographies with the desired mix of services and accretive margin profiles. Operational margins for the quarter were lighter than anticipated, driven by 2 reasons: our decision to hold labor in April, while clients reacted to tariffs and temporarily paused projects; and two, preparing for accelerated growth in the second half we won in quarter. As anticipated, by the end of May, we exited the month with our margin trending more favorably and expect that by later in Q3, we will again see improvement year-over-year in our margin. The goodwill we have seen from clients because of our decisions has already produced benefits. We also delivered over $200 million in adjusted free cash flow in the quarter. As you can see from our outlook, we are excited about our second half momentum across all metrics, as Andre will detail. We are outperforming due to a few primary factors. First, our strategy to deliver pragmatic, deployable AI solutions aligned with what clients want is working. This is being driven both by embracing third-party technology partners as well as our own iX suite of products. clients are over the…

Well, thank you, Chris. In the second quarter, we exceeded our revenue guidance yet again, delivering revenue of approximately $2.4 billion, an increase of 1.5% year-on-year on both a constant currency and as-reported basis. The growth in the quarter was broad- based across our client base and reflects continued strength in our core AI-led customer experience offerings and ongoing growth in our adjacent AI solutions. These adjacent services are growing at a rate that is faster than the company as a whole, and we continue to believe that as these solutions increase in scale, there is an increasing opportunity for them to contribute to revenue growth. Looking at our second quarter revenue growth by vertical. On a constant currency basis, growth was well balanced across verticals. Revenue from retail, travel and e-commerce clients grew 3% year-over-year, led by growth with travel clients. Media and communications also grew 3% year-on-year this quarter. This is positive to see as this vertical has been flat to down in the past few years. Revenue from banking, financial services and insurance clients grew 2% and our tech vertical and our health care vertical were both relatively flat, reflecting offshore movement. Turning to profitability. Our non-GAAP operating income was $304 million. This is below the guidance range we provided on our last call. As Chris mentioned, in April, some clients paused programs as they sorted through the impact of tariffs on their business. During this time, we kept their program stable with the expectation that the programs will start to resume in May, as they have. We also made elevated investments to support the acceleration of revenue growth in the second half of 2025. Margins improved in May, and we expect meaningful sequential margin improvement in both the third and fourth quarter of the year. Adjusted…

[Operator Instructions] And the first question will be coming from the line of Joseph Vafi of Canaccord.

Great to see another solid quarter here relative to expectations. So congrats on that. Just -- maybe just a few quick ones for me. I know it did sound like some of the weaker verticals kind of from a broad base are doing a little bit better, and I know you're looking for a little bit of revenue acceleration here in the second half. Just wanted to drill down on that a little bit. If revenue acceleration is more broad-based here? Or are -- is it more reliant on a couple of specific contracts and maybe other color there on where it might be coming from, from a vertical basis. And then I'll have a quick follow-up.

For sure, Joe. It's Chris. So the momentum is broad-based. As we talked about from a pipeline perspective, we're seeing very solid pipeline building not only from a geography perspective in all of our geographies, but also on a vertical perspective. I think, banking, as Andre alluded to, tech and media and comms, we're starting to see some good momentum. Health care, we're starting to get to the end of the offshoring mutation or muting of our growth. And so we're really excited about what we're seeing. And frankly, as we kind of indicated in our comments, the type of deals that we're winning and the solutions that we're type of winning are the types that we've been after. They're much more stickier, they're more complex and a big chunk of them use our technology. So we're pretty happy with that.

That's great. And then kind of talking about your technology, definitely congrats on getting that market research recognition for the technology. Where are we in this journey now? It's been -- I think Concentrix has done a great job here in turning AI into a clear positive from an unknown over the last year, 1.5 years. I know you're rolling out some stand-alone software products. It sounds like it's helping you gain share. Just -- maybe just kind of -- maybe just some more broad -- some more detailed commentary here on how AI is treating you right now in the market and what you make -- what we should expect here for the next year?

Yes, for sure, Joe. So I'll tackle the question in 2 parts. The first part is really our own technology. As we talked about sort of 2 years ago, not frankly, many clients were buying real AI. And so we developed a suite of products internally ourselves and starting to see some very strong benefits. And then middle of last year, our clients started talking about wanting to deploy what we had basically been showing them internally working. And so that's where we started to commercialize the product and launched the first fully autonomous product late last year. And then the, I'll call it, human augmentation product, iX Hero at the beginning of Q2. And what we've been super happy with is not only are we getting clients to think about how to use it internally and are adopting it at sort of a little ahead of where we expected them to adopt it. But also from the size of deployment, we're very happy that we're starting to see some scale. The 1 thing that we are seeing is the economic model is slightly different than what we expected. We're seeing clients willing to give us more work because of our platform, which we are obviously costing into that, and we're getting economic return from, but it's not necessarily always turning into discrete billing. We are also growing our discrete billing though when a client is deploying it across their enterprise, or wants to split how they're buying products and services from us. And so we're super, super happy with how that is going. As we talked about, our expectation is that we'll be accretive by the end of Q4. And as I also mentioned, we expect to be able to accelerate growth on those products without investing more at…

Sure. That's great. A lot of color there. Much appreciated, Chris. Congrats on all the progress you and the whole team.

Thank you very much, Joe.

And the next question will be coming from the line of Robby Bamberger of Baird.

Can you maybe provide just a little bit more color on kind of what happened to margins in Q2 that caused you to be about 80 bps below last guide? And then how much of that was due to that pause from tariffs that you mentioned? And then also how much was due to impacts like FX or anything else that's one-off this quarter?

For sure, Robby. No problem. So let me walk you through the quarter because it might provide a little better color. The first months of the quarter, March was well in line with than what we expected, growing well, pipeline doing well. When the tariffs kicked in, I think, some of our clients, it was a small handset of -- a small subset of clients who are in the logistics industry and some who are manufacturing products, were quite surprised about how robust the tariffs were. And so really, what they did was they paused and they said, "Look, we need a couple of weeks to kind of figure out what to do. We want to hold some of these projects to kind of figure out like -- are they going to be driving the returns that we expected? Do we need to reorganize our supply chain before we continue to ship, et cetera, et cetera, et cetera." And with a few -- and again, this is less than a handful of clients who are relatively larger clients with us, we had a conversation where we said, look, we can downsize all this labor. We can pull all these projects in isolation. But our expectation is that tariffs will get sorted out. That you'll be able to rebound pretty quickly. And that's going to delay you 3 or 4 months of support and cause you other problems. And so we worked out where we actually held the labor. We paused the projects that kept sort of the investment going from that perspective. And we started already in May, starting to see those margins coming back in line. And as we talked about in my prepared script, we'll see those margins come back in line through the first part of Q3. By the end of Q3, we expect to be up again year-on-year on margins. The benefit we got from that, which is really important for investors to understand is that the clients very much appreciated what we did. They didn't miss a beat in their supply chain. They've now started to ask us to take on more volume because some other partners pulled back, and we were able to capture that. And that's allowed us to kind of accelerate some of the investments that we talked about going in. If you look at sort of the midpoint of our earnings guide, and Andre can chip in. But if you look at the midpoint of our earnings guide from a margin perspective, you can think of it as really the majority held labor, a small portion of it as being investments that we won in the quarter because of the held labor that people are going to move volume to us for. And then FX, Andre, do you want to comment on FX?

Yes, FX is certainly a mixed bag for us, Robby, as you think about the top line, certainly, it was more of a tailwind than we expected. But when you net things out, it was a bit of a -- sorry, a headwind for us from a profitability perspective. And obviously, we benefited from the strength of the euro and the pound. But at the same time, the weakening of the USD versus the unhedged portion of our exposure to the Philippines peso, Indian rupee had an impact. But overall, is -- it was certainly smaller than the impacts that Chris has talked about.

Yes. That's very helpful there. And then if we look in the back half, we can imply sort of mildly above 2% organic constant FX growth in H2 after about 1.5% in the first half. I guess what gives you confidence in the mild acceleration there? And then is it partly due to the April revenue volumes kind of being a little bit lower because of those clients essentially pausing spend due to the tariffs? And then Q3 guide implies mildly above that 1% sequential that we've seen sort of the past 3 years. Is that due to the tariff impact?

Yes. I wouldn't read too much on the tariff impact. I'll let Andre kind of go through some of the other comments. But just to be very clear, we started seeing the volume coming back in our expectations by the end of May from the volume that was held off in April from the tariffs and that's layered in. If you think about how we've guided for the last 2 quarters, we've been quite conservative and coming over our guide. And I think that's still our philosophy from a revenue perspective. And so if you extrapolate that out, you can see that we came over the guide even with this pause. We would have probably come in even more over the guide with this pause and our expectation is that we're going to continue to perform well and accelerate through the back half of the year.

Yes. I think our confidence, Robby, comes from the new business that we've signed so far this year that is ramping as well as the extra share that we think we've picked up because of the actions we took in the second quarter to gain even more traction with some clients. So very confident in our guide. As Chris has said, we've tried to be very conservative very much focused on coming in at the top end of the range for every period that we've given, which would imply a nice acceleration through the second half.

And our next question will be coming from the line of Ruplu Bhattacharya of Bank of America.

Chris, how should we think about the revenue contribution from iX Hello and iX Hero AI offerings this year and beyond? And since it looks like operating margin guide for the full year is now lower by 40 bps on to 13.4% at the midpoint, are you planning to moderate your spending on AI?

Yes. So a couple of things. First, from a comment perspective, as we mentioned, we're spending about $50 million incrementally $100 million total on internal tools, but $50 million specifically to our iX suite. And when you look at that, we've talked about in Q4, our expectation is that will be accretive, and we're on plan to do that from an economic value perspective. And we've also said that we can hold our spending as is and continue to accelerate revenue on that. And so honestly, our expectation is that we'll continue going into the next year, not guiding for the next year that we'll see continued margin expansion capabilities with it and also tying into growth by client bundling services and technology with us going into the new year. So from our perspective, we're very happy where we're positioning. We're very happy with the -- comfortable of spend. We don't need to increase our spend to continue to see the benefit and are using sort of generative AI tools internally ourselves to drive better value from our development team. So that is all going very, very, very well. We would not, Ruplu, be investing in these suite of products to get a business that just covers our development costs. We see this as a very strategic initiative. We see this as a very differentiated initiative. Our clients are seeing it that way as well. We're getting some great recognition from a number of different analysts around our AI technology and what we're able to do with it. And so over the coming years, we continue to see it as a benefit by taking the strategy.

Andre, I'd like to follow up a little bit more on operating margins. I mean, like fiscal 2Q operating margins were 80 bps lower than the midpoint of your guidance, but revenue was higher than guidance. So when we look at the guide, it's 50 bps higher sequentially to 13.1%, but just on $40 million higher revenue sequentially at the midpoint. So I think that implies like a sequential incremental margin or something like 46%, which is just the change in operating income over the change in revenue. So I'd like to ask you, like what gives you the confidence that you're going to get that level of margin improvement on just $40 million higher revenue sequentially. And you said margins are trending better now. What are the operating margins trending at in -- currently in the quarter?

Yes. So again, I'll start, Ruplu, by reminding you, we're very focused on the higher end of our revenue guide. And so therefore, the incremental revenue we're trying to drive in Q3 is certainly higher than the $40 million at the midpoint. We should see -- we've always talked about incremental revenue driving roughly 20% to 25% of flow through. So you can do the math and see what that would give us. We expect the impact from the tariff pause to start to mostly get weaned away completely as we go through this quarter. So most of that benefit -- most of that hurt being onetime. So that will drive improvement as we move into Q3. And then just other underlying improvements in our operations as we scale programs. And lastly, moving to a positive -- a more positive position getting towards accretion in the AI investment. All those things are kind of baked into the stepping stones to the midpoint of our guide.

Okay. Chris, if I can ask you 1 more real quick. I mean just looking at the general operating environment, can you talk about how sales cycles are trending? And you said that some customers are trying to move their services offshore. What was the impact to revenues and margins? And can you also talk about the Catalyst business? How should we think about revenue growth there? So if you can just give us these details about the operating environment.

Yes, for sure. So I'll tell you, transformation deals that obviously, we're winning and having our pipeline ends to take longer, but they're not elongated and they're not shrinking. They tend to go through a lot more sign-offs just because of the type of investment that's required. But we're quite happy with what we're seeing in our pipeline. We're quite happy with our win rate within those. In the traditional operating environment, where we can drive savings for clients and show them what we can do with them with our own technology with third-party technologies those continue to move at a reasonable pace. We're talking a quarter to 2 quarters to go from start to close of a deal. And then again, probably 2 quarters before it gets to revenue and starts to contribute to our organization, which historically has been the case for a long, long time. What clients are looking for is something different. They're looking for something unique. They're looking for something that works. They're looking for something that's pragmatic. And I think we fit very well in that space. And clients are also looking for a service provider that can bring them the technology, the integration, the managed services and the delivery of what they need to do. And that's sort of a unique position that we see ourselves in and where we are winning very, very, very nicely. And so we're quite happy with the operating environment. Because we're succeeding in that space, obviously, our Catalyst business is a key part of that. Now our Catalyst revenue is growing in line with our business, but it's enabling more growth within the business that we don't necessarily count under the Catalyst label. That sometimes sits in other parts of our P&L for lack of a better…

Yes. No, thank you for all the details. Appreciate it.

Thank you. One moment for the next question and our next question will be coming from the line of Vincent Colicchio of Barrington Research.

Yes, Chris, it's nice to see additional consolidation benefits for the company. Can you give us some color on how these came about? Why you are benefiting from this trend? And if we have legs here into the second half of the additional consolidation?

Yes. So let me start with the last part of your question first. Yes, we have legs into the next part of the back half of the year. and frankly beyond because we do see this trend of clients as a whole wanting fewer partners and they want partners with broader services so that they can obviously boil it down to fewer partners. Really around consolidation comes to 3 things. The first thing is being top of the stack rank, operational excellence. And we perform and are always focused on trying to be #1 for our clients and where we are #1 for our clients we tend to win from a consolidation perspective. The second thing that's super important to clients is technology to help them automate and improve their delivery. And with our own IX suite of products as well as with third-party products we tend to do very well from that perspective as well. And then the third thing that's important from a consolidation perspective is scale. Scale not only on a footprint perspective but also on a capabilities perspective. And so if you think about a client dealing with 3 or 4 partners, 1 partner for analytics, 1 partner for some tech, 1 partner for a CX, 1 partner for back office and yet they can come to Concentrix and we can say, "Look, we can do all this for you. We can help you with your platforms. We can run it. We're very flexible from a commercial perspective." That really resonates with these clients and that's where we tend to do very, very well. And across those 3 pillars, we continue to see lots of ability to execute going over the back half of the year and into 2026.

And could you give us some color on managed services? Does that continue to grow and sort of what level are you at in terms of managed services as a percent of the business?

Yes. So we do see managed services growing. And we really see -- actually, AI is 1 of the big areas that we see managed services continue to grow much faster than historically what we've done in managed services because with AI, it's not plugging it and it's done. It requires a lot of maintenance to continue to drive the efficiency that AI can do. So we see that growing. Right now, the managed services business in our overall business is not massive. It's a portion of our Catalyst business. And if you think of our Catalyst business is being 8% of revenue, it's smaller, but it is 1 of the areas that is growing faster than our overall business. And we see that continuing to grow based on the demands of what AI drives for managed services.

[Operator Instructions] And the next question will be coming from the line of Divya Goyal of Scotiabank.

So thanks a lot for all the color that you provided here in profitability. Andre and Chris, I wanted to get a little bit more color in terms of the elasticity of your head count as the revenue potentially continues to grow from an automation standpoint and an offshoring standpoint? And obviously, what happened this quarter where you ended up holding on to a lot of labor and staff despite slight weakness. So help us understand how do you potentially see it trending with increasing automation and AI getting more prominent across the revenues?

For sure, Divya. I appreciate that. The first thing that you should appreciate, and I think you know, because you know the industry well, is that we can lower our cost pretty quickly from a head count perspective if we need to. And we took a conscious decision in April to keep it based on not only the client relationships and where we saw it as a competitive advantage. But if we had not seen that, we could have exited the labor very, very, very quickly and kind of had a different result. But net-net, economically, we think it was better with what we did. From an elasticity perspective of labor, I'm hesitant to give too much details because I see people coming out with these things, saying like 40% of our work is done by AI, 90% of our work is done by A, but they're not decreasing their head count, which is a little dubious. What we find is that our efficiencies, depending on the role and job that is done is anywhere from about 5% to 40%. And I know that's quite a large range, but it depends where we're putting it in. It depends on the task that we're doing it in, and it depends on the skill set of the individual. We are seeing some of that elasticity now. We are using some of that for competitive advantage on getting volume from others because we can be more competitive in the space while still maintaining and growing our margins. We also see that as where we are helping our clients be more cost efficient and therefore, they're buying our technology to do that. But long term, we do see our ability to continue to grow our revenue without growing our headcount. And if you look at our head count numbers for the most part, through the course of the year, they haven't really materially changed yet we've grown our revenue.

That's very helpful. But as of now, given the potential increase in automation and AI you don't see a decline in headcount. Like I'm just wondering from a global employment loss standpoint, right, like that's where my head is at. And I'm thinking about how can we best preempt that situation?

Yes. So Divya, our goal is frankly to keep our head count flat as we grow revenue and maybe possibly decline head count depending on our growth of revenue. And clearly, we're going to take advantage of as much automation as we can. I think from our perspective, what we look is kind of our margin profile of our business is accretive to the complexity of the work that we're dealing with. There is some automation, more will come. And as that comes in, we will take the appropriate action. But right now, we do not see a massive decrease. And in fact, if you look at some of the analyst studies like I think Gartner has come out with it and McKinsey just came out with a report recently, and there was an FT column on it. They all expected employment and outsourcing will actually increase over the next 3 years. So it's an interesting phenomenon and goes in the face of some of the what the pure tech companies are saying because they might not necessarily understand the dynamics of how to deliver services around their tech.

That's very helpful. I'll just ask 1 last question here. You briefly spoke about the shift in pricing dynamics out there. Could you talk to us a little bit more about how exactly are you seeing your pricing strategy evolves, again, with increasing automation, increasing AI, increasing offshoring, are you seeing a shift from time and material to more outcomes-based pricing and plus with your iX Hello like solutions, right? Talk to us a little bit about your pricing strategy and how are you broadly competing with the increasing consolidation in mind as well. And that will be all for me.

No problem Divya. So first off, we're not seeing -- when you look at the size of our business we have, we're not seeing a material change. We are seeing more interest in outcomes-based pricing. We're seeing more interest in sort of the transformational deals that we're doing that will lower cost, but it still tends to come to a transactional unit times by a revenue unit and there you get the revenue. And we do expect that will continue to slowly change, but we've said that for the last 10 years, and it hasn't necessarily moved that much. So it might be another 10 years, we're still discussing it. for the most part. I think from our perspective, what we are focused on is growing net new streams of revenue, such as our iX product suite. And so while I mentioned, we do have some of it bundled into our services. We also have discrete revenue, and that's very much like software SaaS revenue, and our goal is certainly very much to grow that as a discrete revenue line. We also have managed services contracts that I think Vince brought up where actually are billing for a set fee for the whole year, and we manage the equipment and services that we're doing. And so that's a bit of a different revenue flow. But all these different revenue flows are well under half of our revenue. And just to set expectations, the margin profile is great. We definitely want to grow it, but we don't see it getting over half our revenue for the foreseeable future by any stretch of the imagination.

Thank you. There are no more questions in the queue. And at this time, this does conclude the conference call for today. You may all disconnect, and have a great evening.