Richard Fairbank
Management
Chris, so, we're -- one thing I said is that, well, I denominated our journey in two -- I denominated it in two ways. One is the recent journey which is the six years. We completed six years. We're in our seventh for this technology transformation. Importantly, it stands on the shoulders of Capital One itself and the heritage of what we've built with the talent model, the whole information-based strategy, the data, the analytics, the technology, that went into the whole founding of the Company and sort of who we are. So what is striking and I appreciate your question is that. On those shoulders, this journey we're already six years in and we're looking ahead to getting, you know, out of our data centers two years you know essentially eight years after beginning the tech transformation at Capital One, which is a bit of an advantaged starting place. I think there are lots of things we learned along the way, but I think if we did it over the journey is really, would be the same because it's a journey that is, it's a talent journey, it's a transforming how software is built. It's a journey that requires confronting the way that we work and this would be true for any American company that takes this on. Confronting, how the Company works, how people work both on the tech side and you know and across the Company. We have, you know, to take on the entangled infrastructure that exists at large banks, including our own, is a very, very daunting task and to you know set out to rebuild that not from the top of the tech stack but really from the bottom. That is a tough undertaking and it is. I don't think the path could be much shorter than what we've done. But that's why I say the real news isn't the destination, the news is the journey. And we know we have been all in on this journey and we're in year seven now. And by the way, the last thing I would say is, well, we wouldn't change too much. The one thing that we absolutely would choose to do, is to do this, because we are absolutely compelled by the opportunity here. And we can feel the accelerating progress on just about every dimension, if you were inside this company, you could feel acceleration on what's happening with the customer experience. What's happening in risk management, what's happening with the dynamism of the Company, the speed to market the products, how customers are feeling about Capital One, the pace of digital adoption by our customers. The momentum around transforming how sort of the operations work, the success in partnerships, I think are tech transformation was central to winning the Walmart deal. And our momentum in the sense of possibility in building a national bank, and finally, the economic, the acceleration of sort of economic opportunities that we have talked about on this call.