James C. Foster - Charles River Laboratories International, Inc.
Management
Sure. So, significant investment in people and space, and meaningful investments in IT, and that's just a function of the scale and size and growth rate of the company. Labor is our principal resource, competitive advantage and always the rate-limiting factor. So, you need people in advance of the work – not too far in advance, that hurts your margins. But you can't sort of hurry up and hire them once you have the work, because it's some months to many months of training. So, given the competitive nature of the markets that we're in, and given our need to hire hundreds and hundreds of people, we made some adjustments to base pay, which we're sure will bear fruit. We're going to continue to invest meaningfully in IT, principally for clients: Enhance client interface; use data better; and of course, the cybersecurity, which keeps everybody with one eye open while they're sleeping. And we want to keep as far ahead of that process as possible. On the organizational structure, we made a significant move in the last couple of months to more decentralize the way we run the business, so that we really have business leaders and GMs who feel as if and have the ability to run their own businesses and make decisions quickly and decisively. And so, we've married some of the staff functions, which we're reporting in corporately with those operating folks, so they have their own teams. And we're already quite confident that we're beginning to pick up the pace of decision-making and have that decision-making closest to where the issues arise. With regard to the COO position and Davide, that's merely a larger commentary and reflection of the organizational efficiency that we're driving for. And while that was a relatively recent move, as you've indicated, it's also – it was a novel move. So, a 70-year-old company that never had a COO. And what we found was that, that layer was not beneficial in terms of the speed with which we're moving, and to some extent, sort of counterproductive to that. So, in that context, we eliminated that role. So, the organization feels more nimble. We have lots of really smart people. And the less top-down decisions are made, and the more, as I said before, closer to the decisions as possible, I think the better off we are.