Good day, and thank you for standing by. Welcome to Americans -- America's Car-Mart's Third Quarter Fiscal 2024 Results Conference Call. At this time all participants’ are in a listen-only mode. After the speakers’ presentation there will be a question-and-answer session. [Operator Instructions] Please be advised that today’s conference is being recorded. I would now like to hand the conference over to your speaker today, Vickie Judy, Chief Financial Officer. Please go ahead.

Thank you. Good morning, and welcome to America's Car-Mart third quarter fiscal year 2024 earnings call for the period ending January 31, 2024. Joining me today is Doug Campbell, our Company's President and CEO. We've issued our earnings release earlier this morning and it is available on our website, along with a slide of supplemental material. We will post the transcript of our prepared remarks following this call, and the Q&A session will be available through the webcast after the call. During today's call, certain statements we make may be considered forward-looking and inherently involve risk and uncertainties that could cause actual results to differ materially from management's present view. These statements are made pursuant to the Safe Harbor provision of the Private Securities Litigation Reform act of 1995. The Company cannot guarantee the accuracy of any forecast or estimate, nor does it undertake any obligation to update such forward-looking statements. For more information, including important cautionary notes, please see Part 1 of the Company's annual report on Form 10-K for the fiscal year ended April 30, 2023, and our current and quarterly reports furnished to or filed with the Securities Exchange Commission on Forms 8-K and 10-Q. I will now turn it over to Doug for his introductory comments about our third quarter.

Good morning, and thank you for joining us and for your interest in our Company. I mentioned in our earnings release that sales volumes fell short of our internal expectations during the quarter. There are times when the results you produce don't align with the level of effort or output, and this was one of those quarters. I want to acknowledge the hard work of our associates, because they do so much to take care of our customers and keep them on the road. I'm very appreciative of the effort put out by the team. I'll start by highlighting some of the positive items that occurred during the quarter and discuss more in detail the drivers of the sales decrease. Last quarter, there was speculation about direction of the credit loss and whether it would continue to degrade, flatten or even improve. Our associates have worked tirelessly to assist our consumers in navigating an ongoing challenging environment. Throughout the quarter, we reduced the number of unit losses taken when compared sequentially by 9%. As an industry backdrop, delinquency trends worsened throughout the quarter. However, we improved our 30-plus day delinquencies by 30 basis points. This drove a $3.9 million favorable adjustment in the provision for credit loss. We've now completed the planned roll-out of our loan origination system. As with the implementation of any large scale system that is built on change management, there were some challenges in getting it fully in place, but we're happy that those implementation challenges are now behind us. We now have two quarters with the LOS originations driving more money down, stronger consumer profiles and shortened term lengths. Let me make this point clear. The LOS is a game-changer for Car-Mart, and we're really excited about the system leaving its imprint on the fourth…

Thank you, Doug. In my commentary, the comparisons that I will cover will be the third quarter of 2024 versus the third quarter of 2023 unless otherwise noted. As Doug mentioned, LOS has allowed us to improve upon our deal structure, with average down payments for the quarter trending up 30 basis points to 5.1%, also up sequentially by 20 basis points. Our originating term was 43.3 months, improved from 44.1 months sequentially, and for the second quarter in a row. They were up from 42.5 months compared to the prior year third quarter. The weighted average total contract term for the portfolio is at 47.6 months including modifications. The average age of the portfolio improved to nearly 12 months or almost two months better compared to last year. Our total collections increased 9.3%. The monthly average total collected per active customer rose to $540 from $519. This metric also improved sequentially. We originated contracts in the third quarter that are expected to produce cash on cash returns of over 66% and an IRR over 41%. We provided a table in the earnings release and a supplemental chart on our website that demonstrates our positive cash on cash returns over time. This data reflects our history of earning strong cash on cash returns in various market and macroeconomic conditions. We're very focused on quality of originations and deal structure to maximize these returns, and ultimately, our profitability. The gross profit dollars per retail unit improved 10.5% and the gross profit percentage increased 50 basis points compared to the prior year quarter, primarily due to improved pricing discipline and repair expenses. There was also an increase in profit dollars sequentially and we expect further improvements in our gross margin as volumes rise and we have more affordable vehicles in our supply…

Thank you, Vickie. February is off to a better start than last quarter. We're closely monitoring our consumer and the tax season. Initial refunds are up slightly year-over-year, but they're running a little bit behind last year. Affordability continues to be the biggest challenge in our industry. We're all competing for a similarly priced asset to provide customers with reliable and affordable transportation. Initiatives like the ones that we put in place will aid in addressing these issues and enhance our ability to grow as a company. We do have near-term challenges that we're addressing, such as striking the right balance between loan origination and volumes and our cost structure. We reported progress in the third quarter on key metrics, including gross profit, credit losses and loan originations, and we expect to make additional progress on these and other areas. We believe that our agility and underlying cash generative nature of our Company continues to position us for long-term profitable growth. We're bullish about Car-Mart's future, because our initiatives will be accretive to earnings and shareholder returns. We'll now open up the line for questions. Operator, please provide instructions to do so.

Thank you. [Operator Instructions] And our first question is going to come from the line of John Murphy with Bank of America Securities. Your line is open. Please go ahead.

Good morning, guys. Just a first question, Doug and Judy, if you want to come on this as well. When you look at this, you're basically transacting in vehicles that are approaching $20,000 before, and pre-COVID, they were $10,000. I know there's obviously major inflation in used vehicle pricing, but can you talk about sort of the challenges and opportunity and what that really means? Because that really is -- has some very potential big implications for how the business is run and performance over time. And will it go back down over time?

Yeah. I appreciate the question, John, and good morning. So, I think you're spot on. This is -- it's like a variant of a question we got last quarter, but I'll try and answer it slightly differently. That $19,000, $19,500 car is -- equals about a $570 payment today in terms of origination payment. When you look at that and you start to deconstruct that, a lot of that is price, a lot of that is what we've done with service contracts, which we've improved over time, and our debt cancellation product, which is a percentage of the transaction price. If we even went back just a year ago, and said, hey, let me normalize for what the management action items on taking price increases and adjustments to these items. The payment is actually today less than what it is a year ago, if I take away some of these management execution items. In addition to that, we believe car prices were coming down. All the indicators are pointing in the right direction for car prices to come down in the balance of the year. How quickly? That is sort a question mark around how quickly that comes down. But I think the back half of the year is really going to provide some relief for us and our consumers. Additionally, the initiative, like the one we mentioned with Cox Automotive, is going to go a long way in aiding us getting there faster and not so reliant on the marketplace to get there. Our ability to recondition and repair more vehicles to resell in an inexpensive way is going to help us drive down that price, and we think we can do that in fairly short order.

Good. And that just leads to my second question. Can you talk about what exactly Cox is doing? And when you get into recon, there's all sorts of questions of what level you recon to? I mean, if you're reconditioning a three-year old vehicle, you want to get close to new. But if you're reconditioning a -- something that's closer to a 10-year old vehicle, there's a lot of questions as to where you're recon it to. So, you're outsourcing that. How do you make those decisions efficiently, and how much money can you save and what kind of increase in throughput could you get ultimately per store as a result of this?

That's a great question. So, today, when we look at the business and we have partners that help us. They're helping us on a store by store basis. And so, you can imagine those agreements for repairs are written up sort of one-off and low volume. When you have a large scale partner who has a footprint that aligns closely with your footprint, and you can start to negotiate labor rates and parts rates and body repair rates at more commercialized terms for a player our size, I think there's still savings to be had and improve and drive a nicer product in the end. And so, that's our goal. We think there's a tremendous opportunity to do that. We're not trying to repair cars and make them like new vehicles. We have a standard, and we've been working closely with the Cox team over the last 90 days to get them up to speed on what that standard is.

Okay. Great. I got a few more questions, but I'll drop back in the queue. Thank you very much.

Appreciate it, John. Thank you.

Thank you. And one moment as we move on to our next question. And our next question is going to come from the line of John Rowan with Janney Montgomery Scott. Your line is open. Please go ahead.

Good morning. My apologies if you went over this already, but can you kind of deconstruct the decline in unit volume? I know, obviously, you mentioned weather and a couple of missing days and kind of the timing of sales days in the quarter, but more so just looking at the declining unit volume relative to the reduction in duration, did that have a material negative impact on sales and also whether or not there is anything being driven by any changes in the competitive environment? Thank you.

Good morning, John. I'll try and answer that. And no, no one sort of asked, so I'll try and reiterate some of the key points and add a little bit more color. So, we mentioned the environment was generally softer. We thought that was about half the decline. If you look at other competitors, other public retailers, they all reported being sort of down single-digits, some double-digits. And so, if you take that as a proxy, like, that's part of it. The other portion we mentioned comes from weather, and we had some closure days there, too. I think the biggest driver there is traffic. And so, we've gone and been on record about the ability to drive loan -- excuse me, application volume, and that's been really healthy. That's the first time we've seen a decline. But more importantly was that was the type of channel. So, when we give you that sort of report out on traffic, it's an aggregated view of floor traffic and online traffic and, what we call, application traffic. On iPads, we can see customers who are walking into stores. And so, some channels declined stronger than others. Other ones actually had improvements. And we know some of that's driven by marketing and the way we've sort of run the business in terms of the LOS. And so, to your point, we opened up term slightly from the prior quarter to aid in driving some more of that traffic. We also made some more iterations and adjustments in getting ready for the fourth quarter. That's what gives us some confidence that we can win back some volume. And if February is any indication, some of those changes are working, so.

Okay. And you wouldn't attribute the change in traffic to competition?

No, we're really not seeing that. I wouldn't say that's a major contributor at all.

Okay. All right. Thank you.

You're very welcome.

Thank you. And one moment as we move on to our next question. And our next question is going to come from the line of Derek Sommers with Jefferies. Your line is open. Please go ahead.

Hey, Good morning. Just to kind of follow-up on the unit sales decline, 3% to 4% was attributed to weather, and roughly half of the remainder was attributed to kind of lower volumes. Was there any portion -- meaningful portion attributed to kind of credit approval rates just associated with the LOS implementation?

Do you want to take that one?

I would say, there's certainly some of that. Anytime you restrict your underwriting, whether it's in terms of down or the terms, there's certainly going to be some impact from that. It's difficult to kind of tease all of those pieces out. But that's part of -- when Doug mentioned balancing originations, that's a piece of that.

Yes.

And we're really trying to look at the customers and the score of the customers that we're allowing those longer terms for. And so, Doug mentioned that we made a few adjustments to that, and we're continuing to make adjustments to that, and reiterating, as we adjust to this new system.

Yeah. I would also say, it'd be hard to measure, because on the approval rate line, you'd see a negligible difference, if any. For us, it's the deal structure. We do want that customer, but we want it under different terms. And so, whether that's how much money we're willing to finance for a certain rating of customer, whether that's how much equity position we want them to be in when they originate their loan, those are just different terms. It's not that they're not approved, but we want them to be structured differently. It's why the affordability component is so important, because if they don't have any more, the thing that we can do to assist them is get cheaper vehicles, right? And that would aid in getting more customers qualified under the new terms that we would like to have them.

Got it. Very helpful. And then, do you guys have a timeline in mind for kind of full LOS implementation across your dealerships?

Yeah. So, the LOS is implemented across all of our dealerships today, with the exception of our stores that we've acquired over the last couple of years. And they're in their earnouts, and so we don't want to tinker with them while they're during those periods, but they'll be tucked in underneath that shortly thereafter. But all origination volume for our base stores will be pretty much through the LOS. There's one last piece we need to address, which is cross-border state transactions where people drive from Missouri into Arkansas to get a car or vice versa. That's like 5% of the volume, but I think on a go forward basis, greater than 80% of our originations should come from our LOS.

Got it. And then, just one more. Just any kind of commentary on February trends, tax refund, and what you're seeing with the consumer would be helpful.

Well, we mentioned -- I mean, the tax data sort of out there. It was off to a slow start, where we saw refunds initially down. Now, they're up higher year-over-year, but they're still trending about a week behind. We stay really close to third-party tax partners and the IRS data and our application data. And we -- anecdotally from our stores, some of that data might be just shifted out to the right. And so, I'm encouraged, Friday -- excuse me, February, I said, started off -- we're off to a better start in the quarter than we were last quarter. So, that's indicating a move upward. And if some of that -- some of those sales are going to be pushed into March, which is -- that's a great thing. And we have a nice long March with five weekends in there as well. So, we're excited about a big month.

Thank you, guys. That's all for me.

You got it, Derek. Thank you.

Thank you.

Thank you. And one moment for our next question. And our next question is a follow-up question from John Murphy with Bank of America Securities. Your line is open. Please go ahead.

Hey, I just had two more. As you guys are looking at the volume decline versus what was stronger GPUs, is there the potential to take pricing down in GPUs a little bit lower to drive volume? And how are you making that decision in a new world order?

Vick, you want to get that?

Yeah. We -- that's certainly an option. Most of the changes in the GPU were really where we've been focused on efficiencies around cost on the repair side and being more efficient there, as well as movement of our vehicles. But the pricing of that is certainly something that we'll also always consider as we move forward.

Yes. I think...

That'll be a piece of continuing to iterate on this LOS.

Yes. John, so, the historical gross profit average is really driven off a function of the sales price. If I just hold price constant, we're going to continue to make improvements in the gross profit that we're seeing through initiatives, some of that we can give back to win back volume. And so, we're trying to balance that with what are volumes in a normal run rate with this new LOS. And I think when we see that sort of normalize and get in a good spot, then that's certainly an option for us as well.

Okay. And there's one other on the acquisitions, not totally new to the story, but sounds like they're going to ramp up significantly as you're going through this ramp in the LOS, and then thinking about integrating new store or acquired stores. How is that process working and how big is that team, and how does that actually work on the integration?

We do have a team. It's not a huge team. We just started building it out this last year. So, it's a smaller team. These acquisitions are also a bit unique, and we've talked about this before, and that this is a business that these owners have built up over a significant amount of time, and it's kind of their baby and their life's work. And so, the task of working through them, preparing to sell these takes them a bit of time. So, some of these we may talk to for a couple of years till they finally get ready to do this. But we do have several in the pipeline, several that we've been talking to for a couple of years or several months, and we have several in the pipeline that are getting close to being able to be closed on. So, that was in relation to our comment that we are expecting some others before the end of this calendar year.

Okay. Thank you very much, guys.

Thank you, John.

Thank you. I'm showing no further questions at this time, and I would like to hand the conference back over to Doug Campbell for closing remarks.

Thank you very much. Listen, I'm really excited about all the initiatives that we have underway. And again, I'm really thankful for the effort being put forth by our team. They keep getting back up and fighting our way and helping our consumers fight. The thing that we are myopically focused on is helping our teams and our customers be successful. And when you think about some of the initiatives and the Cox partnership, the alignment of our interest in just having customer success right in the center of everything, that's going to be a really great partnership. So, I'm excited about that. On the LOS front, I'm glad the implementation is behind us. And I think as we go forward, I'm really excited for what it's going to do to our business. We included another supplemental slide on our cash on cash returns. And if you look at the third quarter projections, we had a nice improvement. And that's showing the LOS and its influence on our -- on the financials of our Company already. So, really excited about that. And we're really bullish about the Company's future and these initiatives to be accretive to earnings and shareholder returns. So, I thank you for your time today and your interest in our Company.

This concludes today's conference call. Thank you for participating, and you may now disconnect.