Good day, everyone. And welcome to the Cintas Third Quarter and Full Year 2022 Earnings Release Conference Call. Today's conference is being recorded. At this time, I would like to turn the conference over to Mr. Paul Adler, Vice President and Treasurer, Investor Relations. Please go ahead, sir.

Thank you, Sergei. And thank you for joining us. With me is Todd Schneider, President and Chief Executive Officer; and Mike Hansen, Executive Vice President and Chief Financial Officer. We will discuss our fiscal 2022 third quarter results. After our commentary, we will open the call to questions from analysts. The Private Securities Litigation Reform Act of 1995 provides a Safe Harbor from civil litigation for forward-looking statements. This conference call contains forward-looking statements that reflect the company's current views as to future events and financial performance. These forward-looking statements are subject to risks and uncertainties, which could cause actual results to differ materially from those we may discuss. I refer you to the discussion on these points contained in our most recent filings with the Securities and Exchange Commission. I'll now turn the call over to Todd.

Thank you Paul. Our third quarter financial results are led by a strong revenue increase of 10.3%. The benefits of our strong top line growth flowed through to our bottom line. Excluding the onetime gain recorded in this year’s third quarter of selling and administrative expenses, operating income margin increased 90 basis points from 18.4% to 19.3% and EPS grew 13.5% from $2.37 to $2.69. Our financial results are indicative of our compelling value proposition. Businesses prioritize all we provide including image, cleanliness, safety, and compliance. And challenge with labor scarcity and rising costs businesses increasingly turn to Cintas to help them get ready for the workday. I'm especially pleased with our financial results because they were achieved in a period in which U.S. inflation hit a 40 year high. Inflation is high and broad and one need not look any further than the corner gas station to see it. We've been able to navigate this challenging time and delivered increased operating margins and EPS by productively starting new business, penetrating existing customers with more products and services, providing excellent service while driving operational efficiencies, and obtaining incremental price increases from our customer base. As we grow via new business we achieve operating leverage, better negotiating leverage with suppliers, denser routes, and more volume on our plants. As we penetrate existing customers we realize even stronger incremental operating margins. I thank our employees whom we call partners for their continued focus on our customers, our shareholders, and each other. Turning now to our business units, the uniform rental and facility services operating segment revenue for the third quarter of fiscal 2022 was $1.55 billion compared to $1.42 billion last year. Organic revenue growth was 8.9%. Our news vertical strategies of healthcare, education, and state and local government continue to post…

Thanks, Todd. Our fiscal 2022 third quarter revenue was $1.96 billion compared to $1.78 billion last year. The organic revenue growth rate adjusted for acquisitions, divestitures, and foreign currency exchange rate fluctuations was 10%. Gross margin for the third quarter of fiscal 2022 was $898.2 million, compared to $809.5 million last year. Gross margin as a percent of revenue was 45.8% for the third quarter of fiscal 2022, compared to 45.6% last year, an increase of 20 basis points. Energy expenses comprised of gasoline, natural gas, and electricity were a headwind, increasing 45 basis points from last year. Gross margin percentage by business was 46.3% for Uniform Rental and Facility Services, 44.2% for First Aid and Safety Services, 46.6% for Fire Protection Services, and 37.7% for Uniform Direct Sale. Operating income of $407.6 million compared to $326.5 million last year. Operating income margin was 20.8% compared to 18.4% reported last year. Fiscal 2022 third quarter operating income included a $30.2 million gain on the acquisition of an entity -- of an equity method investment. The gain was recorded in the Uniform Rental and Facility Services segment's selling and administrative expenses. Excluding this gain, fiscal 2022 third quarter operating income, as a percentage of revenue, was 19.3%, an increase of 90 basis points from last year's third quarter. Our effective tax rate for the third quarter was 18.2% compared to 14.4% last year. The tax rate can move from period to period based on discrete events, including the amount of stock compensation expense. This year's third quarter equity method investment transaction included a significant tax benefit. Excluding the transaction, the effective tax rate for the third quarter of fiscal 2022 was 19.6%. Net income for the third quarter was $315.4 million, compared to $258.4 million last year. Diluted EPS was $2.97…

That concludes our prepared remarks. Now, we are happy to answer questions from the analysts. Please ask just one question and a single follow-up if needed. Thank you.

Thank you. [Operator Instructions]. Our first question comes from Andrew Steinerman from J.P. Morgan. Please go ahead.

Hi, this is Alex Hess on for Andrew Steinerman today. I wanted to touch briefly on what you guys are seeing at the vertical level, maybe with respect to a rebound and a potential rebound in hospitality or is that -- was that still being dragged in your last quarter from Omicron and then maybe, also, progress maybe, in driving adoption in healthcare, any comments on those two fronts? Thanks guys.

Sure, Alex. Thanks for the question. Our vertical strategy is working quite well. You mentioned the hospitality sector, it is certainly bouncing back. If you -- what you read in the news, bookings are up in the airlines and the hospitality sector. So yes, so that's bouncing back. And I think the results in our direct sales business, which is in large part tied to -- certainly, to a percentage tied to the hospitality area, the results are outstanding. So -- but in our other verticals, we're having very good success in each of those. And in the healthcare, specifically, we see a -- we're very much in the early innings but we have products and services that are compelling to that customer base. And we're continuing to evolve and create new products and new technologies that we're integrating there. So as a result, we're very bullish on our strategy in that area, with our focus in that area, and I think the results are reflective.

Thank you.

Hamzah Mazari from Jefferies. Please go ahead.

Hey, good morning. You had referenced penetrating more customers as part of strong incrementals, specifically as it relates to that, do you have a sense of how many customers today are buying more than one service from you, has that changed at all due to having SAP? What was that same number pre-pandemic just so we can get a sense of that initiative?

Yes. Hamzah, certainly being virtually on one system now, it is certainly helping our transparency into cross-selling. What I'll tell you is, again, we're in the early innings of cross-sell. There is a -- our ability to add product, we have a really long runway in that area. Just to get to even a reasonable level of penetration, where we feel excited about it, there is a long, long runway to penetrating our customers with our existing products separate from what we're going to bring into the marketplace in the future, which is we're always working on new products and services. So we feel good about that. So it's certainly improving, but very much in the early innings of that -- on that subject.

Got it. And just my follow-up question, I'll turn it over, it is just, around M&A, any updated thoughts as to the pipeline there or have valuations come in at all, I know you've talked about historically, that M&A doesn't necessarily mean it has to be route-based, just walk us through that as well, the rationale there? Thank you.

Sure, Hamzah. We -- as we noted, M&A was good in the third quarter of our -- the investment we've made in acquiring businesses. We're highly acquisitive. The pipeline looks attractive. It takes different reasons for different companies to transact. You can't always predict that timing, but we are very much a willing buyer and of all shapes and sizes. We're very, very acquisitive and interested in making deals. So we're ready, willing, and able to continue to move forward in that area.

Yes. Hamzah, we -- as you heard Todd mention, our third quarter included an overall acquisition number of $105 million, which is certainly a step up from where we've been. Now, included in that is the purchase of the remaining shares of the equity method investment, which was about $48 million within that number. But the rest of the M&A of $57 million is still a step-up from where we've been. So there has been some good movement this entire fiscal year, and we like the messaging that we're getting. We like the pipeline and as you can see so far this year, we've acted on many of those.

Got it, very helpful. Thank you.

George Tong, Goldman Sachs. Please go ahead.

Hi, thanks, good morning. Can you discuss how the business is being impacted by rising input costs, including wage inflation and higher energy costs? And how effectively pricing trends are offsetting this?

Good morning George. Thanks for the question. Certainly, expected that inflation and input costs would be something that we would want to be talking about. So we have -- so I have a few examples I'd like to talk about regarding items that we are -- steps that we're taking to mitigate input costs. But inflation is -- yes, it's certainly challenging. It's very much there. As I mentioned in my prepared remarks, whether it's fuel or other areas, input costs are real. But we're being very active in taking steps to make sure that we are mitigating that type of exposure. You mentioned pricing, so certainly pricing is a component of our strategy, but it is -- by no means is it the only strategy to combat pricing -- or excuse me, to combat inflation. So we're taking other steps and they almost all involve technology. And these were all initiatives that we have been working on. However, due to the inflation subject, we decided to pull them forward and go faster with them. And individually, they are not massive movers, but collectively they certainly add up. So I'll go through a few of those that I think might help provide a little color. First off, I mentioned in, I think, our last call, that we have invested in routing technology that is proprietary and really fits our business well. And as long as I've been with the company, it seems like we have tried about every routing software out there, and we finally said we're going to build it ourselves. We're going to do it. It's going to fit with SAP, and it will be -- because we have a unique routing structure, so we did that. And I'm very thankful that over the past couple of years,…

That's very helpful. Thank you. And then just as a follow-up, could you provide a brief update on how your customer base is being affected by supply chain disruptions and the flow-through impact on demand for Cintas' services?

Yes. Certainly, George, our customers aren't being impacted by supply chain that's slowing them a bit. But -- and we care passionately about how our customers are, their business are doing, because it obviously has a dynamic impact on us. But as I mentioned earlier, the challenges that our customers are facing was staffing and labor costs. They're looking for ways to outsource and we're beneficiaries of that. We are certainly excited about supply chain issues abating and our customers being able to go even faster, but to date, that's a bit of a headwind, but we have the tailwind of the outsourcing and the benefits we're seeing there.

Very helpful, thank you.

Ashish Sabadra, RBC. Please go ahead.

Thanks for taking my question and thanks for providing that detailed color on the technology front. I was wondering if you could also talk about how technology is helping you more on the dynamic pricing and more like local pricing, can you just quote on further just on the pricing trend what the normalized pricing has been historically, and how are we thinking about pricing here, particularly in the inflationary environment and the response to your -- by your customer to maybe, potentially, higher price? Thanks.

Thanks, Ashish for the question. I'll start, if Mike wants to contribute as well. We -- certainly, we -- again, being on one technology platform gives us the ability to use large amounts of data to analyze. And -- but pricing is -- it's a local subject. It's a customer-by-customer subject, industry by industry. But it does give us -- the technology, does give us the ability to look more strategically at our customer base to make sure we're making really good long-term decisions. So we feel good about that. We've had that in place, and we've taken that approach over the past couple of years, and we'll continue that approach and make sure that we're not just making sweeping decisions, but they're more targeted decisions that are more strategic.

Maybe, I'll simply add, certainly, with all of the inflation in the news, the customers are -- it's a little bit of an easier conversation today than it might be otherwise. And so our customers have generally been receptive to that, and that results in a little bit of a higher pricing impact than in the past. And so we've talked a lot about 0% to 2% in the past, and we're a little bit above that today. And so that certainly is one way for us to fight inflation.

Great, Mike. Thank you. But just to point out, clearly, the majority of our growth is coming from more volume growth not pricing, and it is due to the value that we're adding to customers and new business that we're selling, ads and penetrating our customer base, that's where the majority of our growth is coming from, clearly.

I just want to conclude the thought with going back to Ashish to the technology. I think sometimes, it's hard for people to understand the magnitude of the transactions in this business. One of our General Managers of our operations, just one operation, I mean, they can have 5,000 customers. And so the ability to have the technology, as Todd spoke to, and seize upon that to be able to supplement the GM's ability to analyze 5,000 customers to ensure that the pricing is where it needs to be or to see trends in the data to understand if there are customers that are kind of comparing back, reducing services over time, that's a jeopardy account. I, the General manager need to get in front of that particular customer, those are the types of advantages that the technology provides, because it is just such a luminous business and that technology and the additional eyes and that intelligence is certainly a huge competitive advantage.

That's very helpful color. And maybe, if I can just ask, I'm not sure if you have quantified how big energy is as a percentage of overall expenses but also, my question is more longer-term. How are you thinking about improving the energy efficiency of the business, both on the truck side, but also on the laundry facilities front? Thank you.

Sure, Ashish. The third quarter total energy for the business was 2.3% of sales. In our guidance side certainly, the gas price has escalated as we got into February, and we're thinking more in terms of 2.6% to 2.8% in our fourth quarter. So certainly, we're going to see a little bit of our expectation is we'll see a little bit of an increase. Just to give you a little bit of maybe, an impact of what we have already done to be more energy efficient, if you go back to the last time we saw prices at the pump at this kind of level was back in calendar 2014. And if you think about the third quarter of our calendar 2014, we were certainly a smaller company, but our total energy at that time was 3% of revenue. So at the same price in the pump, we've been able to reduce our energy by almost a third and from 3% to 2.3%. So we've made some really good progress and we've talked about some of those things. Some of it is certainly scale and growth, but as Todd has talked about, some of it is also the routing efficiency, the penetration that allows us to park the truck a little bit longer. So we've made some really nice progress over the last several number of years. And how do we think about it going forward, we certainly are going to continue to work at routing efficiency, penetration, but also, certainly, we've talked a little bit about getting electric vehicles on to the road and that has started. And our expectation is we'll put many, many more of those as we move towards our goal of net zero in 2050. So there's a lot more to come in this type of space and we're in the early, early part of exploring that alternative fuel vehicles, but we certainly think that's a big part of our future.

Ashish, in addition, I mentioned earlier about the centralized dashboard that allows us to understand how our locations are functioning, at what level of efficiency. That speaks directly to energy usage in our production facilities. So the more efficient we are, the lower the consumption of the energy, certainly, per pound, specifically. And then, I didn't mention, but we have also, over the past couple of years, we've invested in converting all of our locations to LED lighting, which helps in our ESG journey, but it helps with the consumption of energy and helps reduce some cost. So it's also a cost mitigation subject. So -- and we're looking at other items in that area to reduce energy consumption in our production facility.

That's very helpful color and congrats on the solid results.

Andy Wittmann, R.W. Baird. Please go ahead.

Hey thanks. Let's just keep going on this path, I guess. Mike, just when kind of using your EPS and your revenue guidance, I'm backing into fourth quarter margin guidance, which is at the midpoint about flat year-over-year. I think that's probably right, and you can comment on that, I suppose. But you just mentioned that energy prices on a sequential basis, maybe, like 40 basis points. I was wondering if the third quarter was plus 90 basis points adjusted on the margin improvements, you got 40 in energy, what's the other 50? And can you talk about some of the other puts and takes that drive you to that margin -- implied margin guidance?

Yes. I would -- let's start with the implied margin guidance. The range that we see is something like 18.5% at the bottom to 20% at the top. So last year's fourth quarter was 19.4%. So you're right, at the midpoint, it's somewhat flattish against, let's call it, a 60 to 80-point energy headwind from a year ago. And at the top of that range, it's margin expansion even in this period of time. So our goal will be to continue to drive towards margin expansion even in a pretty difficult environment. So getting back to, I think, your question of why, maybe, not more margin expansion. First of all, I would say, look, Andy, I don't know how many companies are expanding margins in this kind of environment, but we intend to. But we also are growing quite nicely. And you've seen our growth move from organically, 8.6% in total in the first quarter to 9.3% to 10%. And growth means for us, when we're growing that volumes, we are investing in things like capacity in our wash alleys and other places. We're investing in -- even when we talk about the route efficiency that doesn't mean we're necessarily not adding routes. And so we're going to continue to invest in our routes. We're going to continue to invest in other customer-facing positions. And so we're going to continue to invest even in this kind of environment, because the growth is very, very good and strong. So that comes with a little bit of a cost too. But gosh, Andy, in this kind of environment, we're looking at a 60 to 80-point -- basis point energy headwind to guide towards margin expansion, we feel pretty good about.

Yes, I wasn't trying to imply otherwise. Could you comment specifically on the labor market, are your positions filled today, are you having enough people to do what you need them to do, and can you talk about the overall pricing trends on that category, specifically?

Andy, we always have job postings, openings, we're growing. And as I mentioned earlier, we're growing our volume very attractively. So there's more work and we're really pleased about that. So -- and the labor market is challenging, trying to get the levels that we're at. We're running at higher RPMs to get there, not speaking of when I say higher RPMs, our management team is working harder to get there. But we like our staffing levels and we will continue to plan to invest in that area. We like our productivity that we're seeing from our partners in all areas of our business. And I think that speaks in large part to our culture, where our folks are -- they get up earlier, they work harder, they work later. And as a result, we have a strategic competitive advantage in the marketplace as a result of that. But yes, we're conscious of -- we're trying to add roles, and we're doing it quite successfully. It's never good enough, as you know, from a leadership standpoint, that we're focused on.

Thanks.

Tim Mulrooney, William Blair. Please go ahead.

Yeah, good morning. I wanted to go back to pricing for a second. If your uniform contracts are typically several years in length, can you talk about the actual mechanics around how you adjust for pricing, are there annual pricing conversations stipulated within the contract or do you just kind of reach out to customers as needed when you hit certain inflationary thresholds? And are there inflation pass-through provisions in these contracts? Thank you.

Tim, thanks for the question. We have a million customers or more. So the answer is you name it, we've got it. But generally, what I'll speak to is our agreements allow us to raise price and raise price as appropriate. And when we do so, our approach is we do that once a year. It doesn't mean that they all happen on the same day. They may be spread out throughout the year, but the conversation is once a year with the customer. And we have found that, that is -- our commitment to our customers is to handle it in that manner. They like that. Our partners like that. And in these inflationary times, as Mike mentioned earlier, those conversations are going better than they normally have. And they are, just because inflation is front and center of everything, every newspaper that I look at. But our approach is once a year with the customer, and we've been sticking by that, and we plan to continue to stick by that commitment to them.

Okay, that’s great. Thank you.

Manav Patnaik, Barclays. Please go ahead.

Thank you. I just wanted to follow up on the labor environment broadly, it sounds like you're managing your own labor pretty well. But just curious what you can share in terms of the challenges, struggles, openings, turnover, etcetera that your customers are facing and how that's looking today?

Manav, certainly we are seeing a higher level, we call it a churn, through our customer base. Meaning, we see people that -- one customer and they end up at the other customer and that is at a higher level than it has been in the past. But nevertheless, we like the trend that we're seeing with our customer base and the ad stops trends that we're seeing. That's positive. And just as I mentioned, it seems like it's harder for businesses right now. Everybody is having to work a little bit more at it and productivity has to be a little bit better, but we are certainly seeing more churn of our -- within our customer base than we did, historically.

Got it. And Mike, maybe, just for the fourth quarter, there's some tough comps on the rental side and then the fire side as well, I believe. If you could just help us with maybe the sequential organic growth trends we should be thinking about, what the M&A contribution is maybe?

Sure. When we think about organic growth for the rental division, we were at 8.9%. Our expectation -- and so first of all, Manav, let me maybe step back. The guidance for us implies 6.8% to 10% growth, slightly over 10% growth. So we love the momentum of the rental business, and we think that's going to continue to perform very, very well in those upper single-digit type ranges. First Aid and Safety is going to rebound quite a bit in the fourth quarter due to great momentum, but also, a little bit of an easier comp. And we expect that to be in the mid-teens. Our fire business, which grew organically 15.3% this quarter, we continue to expect a very good growth in that area. And then, our Uniform Direct Sale business is going to face a tougher comp. And likely, that's going to come back to something more normalized low to mid-single digits. Did I get -- I'm not sure if I heard the second part of your question, if there was one, Manav.

Yes, it was just around given all the M&A. I guess, you picked up on what that quality contribution would look like.

Got it. Yes, yes. So I think I covered that. Maybe, I'll touch on, we talked about -- I talked about the M&A and a big component of that M&A was this equity investment transaction. That is we have got into a joint venture years ago for primarily, the purposes of product innovation and particularly, within our Facility Services business. But that's a component. That entity, which we decided made sense to wholly own now is going to tuck into our global supply chain. So it's relatively non-revenue producing. And so we won't see much of an impact on that. It tucks in the global supply chain.

Got it, thank you.

Heather Balsky, Bank of America. Please go ahead.

Hi, good morning. Thank you for taking my question. I wanted to just touch on and clarify some stuff on the PPE side. Just curious where you guys are relative to 2019 levels at this point, are you still above, or are you -- have you gotten back to kind of a more normalized trend? And then you mentioned sales of COVID tests during the quarter, how you're thinking about that business going forward and is there an inventory investment around that as well? Thank you.

Yes. Our personal protective equipment sales have still been above pre-pandemic levels. We like -- we've talked a little bit throughout here about the value that our customers are seeing in it. And we are certainly recognizing that they still value safety, cleanliness and sanitizing. And so those revenue streams are still above pre-pandemic levels. It's hard to predict what those are going to look like into the future, but they're certainly above pre-pandemic. And the value proposition is being -- is resonating certainly, more today than it did pre-pandemic. So we like the movement in that business and so far, the staying power of that. From a test kit perspective, as we've done throughout this pandemic, our goal has been to do our best to take care of our customers. And in this particular quarter with Omicron really rising, our customers were asking us for the test kit opportunities, and we were able to fulfill those. It did not come with an inventory requirement. Our expectation is that's not going to be big mover into the future. We called out about $15 million worth, that's something that we wouldn't typically expect to repeat at anything close to that level.

Thank you. And just a follow-up on the PPE side, just because I recall, it's a lower margin business. Is that -- even though it's still elevated, is it declining, do you see it as a tailwind to your margins going as it sort of levels off going into the next quarter and into next year as well?

The short answer is yes, Heather, and I'll maybe, talk about it this way. The First Aid and Safety business where a lot of that PP&E has been, we've seen some really nice momentum in the First Aid side of the business. And that generally comes with those better margins. And we saw a nice uptick from our second quarter to our third quarter in our First Aid and Safety gross margins. And our expectation is that momentum is going to continue even though we still certainly hope that there is more PPE going forward than pre-pandemic. But you're right, Heather. As the mix tilts back to a greater amount of First Aid business, we expect those gross margins to start to get closer and closer towards those pre-pandemic levels. But the one thing I will say in the First Aid and Safety businesses are, we made a nice jump in our operating margin too. And if you think about the SG&A part of that business, we -- our salespeople are producing at very, very high levels and our SG&A in that business is well below pre-pandemic levels. And so as we continue this mix moving in the right direction, our expectation is that those overall operating margins will certainly get back to pre-pandemic levels and can improve from there. We were at, call it, in the mid-14% range pre-pandemic, and we're on our way back towards those. And our goal, certainly, would be more expansion after that.

Okay, thank you for that color.

Scott Schneeberger, Oppenheimer. Please go ahead.

Thanks very much. Good morning. And guys, I have one more following up on inflation and price. You had stated that the majority of the growth is coming from volume. And I'm just curious, I guess the essence of the question is what percent of the -- you're doing on a customer by customer base, but what percent of your base would you say you have affected with price increases at this juncture and will we see a greater percentage of the growth going forward coming from the pricing side as opposed to the volume side as that kicks in on who you've already priced and who you maybe have yet to a price, just a little bit better feel on the time as how much more contribution we may see from price offsetting cost pressure going forward? Thanks.

Thanks for the question, Scott. How we approach it, as I mentioned, it's once a year, but it's a relatively smoothed out throughout the year. And as we've talked about in the past, some of it depends upon the condition of that customer, how their business is, that industry, that geography. And as time goes on, hopefully, that will become a lot more consistent. But no, I think what you're seeing, as far as our volume growth and the pricing wins that we're getting, I think you'll see that be pretty consistent in the future. I don't think you'll see an outsized percentage coming from pricing next year and the coming weeks, months, or something like that, because of how we approach it. And again, we're very, very happy with the level of demand that we're seeing from our customer base. It's very attractive for us. We're investing appropriately for it, and we're very pleased.

Great, thanks. Appreciate that response. For my follow-up, I'm just curious, going back to this 1% of SAP extended membership in which you're participating. Could you elaborate on how that came to be and you covered some of the benefits about what it offers. But just if you could take us a little bit deeper on, was that something you pursued, was that something that they granted, how it came to be and just where you expect to go with that? Thanks.

Great. Great. Yes. We're very proud of the relationship we have with SAP, and it goes back a number of years now. And it is something that they bestowed upon us. Our relationship has been flourishing over the past few years because of the degree to which we deploy their technology and the usefulness that we get out of it. So I think they really like seeing how we leverage their technology. And as a result, it gets us, as I mentioned, it's -- we're in a different stratosphere. And you think about SAP's customer base and then you think about that we're being in the top 1%, it's unique air. And so as I mentioned, it does get us relationships at very high levels. There's an SAP board member that is assigned to us as a customer. We have relationships, again, obviously, at really, really high levels. But it gets us access to their developers and to their technologies on the front end instead of it being rolled out. And then we got to figure out, we can have input and instead of just having something roll out and then we got to figure out how to manage through the change. So when you're in that 1%, you have the ear of those folks and allows you to impact where those items go. So as a result, we think that's an advantage for us. And we're very pleased with it and very pleased with our investment with SAP, and we're seeing real dividends from that as we -- I think we've laid out over the past few quarters.

That sounds great. Thanks, I will turn it over.

Shlomo Rosenbaum, Stifel. Please go ahead.

Hi, good morning. Thank you for taking my questions. Hey Todd, where are you now in terms of opening up and getting back to normal, like kind of an apples-to-apples basis in terms of volumes with your customers. So pre-COVID versus where you are today, how much more is -- juice is left in that kind of recovery play for things just kind of opening up more and getting back to your historical basis of, let's say, 2019 volume levels?

Shlomo, great question. Our customers are, for the most part, they're all open. Certainly, there are some that are, unfortunately, that did not survive through the pandemic and the challenges that through at folks. But our customers are all -- I'll say they're open. They're not all at the same levels of consumption that they once were. Some are higher, some are lower. But we think there's still similar opportunity there as the economy opens up and to a larger degree, as people are back more to work to a larger degree. So we think that's positive. And we think there's also some hidden benefits that we can get from the fact that during the -- throughout the pandemic, as we've talked about, the customers see us in a different light. How we handled their accounts, how we handled their invoices, the lack of increase in the flexibility that we provided, but also the access to product that they didn't even know that we provided in the past. So Shlomo, that is an advantage for us. The fact that they look at it and they say, "Wow, we didn't realize Cintas provided these items." They can get them. They're great to work with. They're consistent and they're reasonable. So as a result, that, I think, sets a different level of different pool level. But we still think there's even more opportunities within that customer base where folks -- where they will get back to a spend level where they once were. So we think the future looks quite attractive from that standpoint.

Okay, thank you. And then just to clarify, maybe, this is for you, Mike. The equity method investment was the supply chain technology business, early stage that you brought in and then you decided that you wanted to own all of it, but it's not the product sale, it's a capability to manage your business internally, is that what we're talking about?

It's a -- it has been an entity where we've done product innovation that has created products for the rental division, particularly in Facility Services. So it's -- while it isn't a direct producer of revenue, it has created products over the years that have created revenue streams for the rental division.

Okay, alright. Thank you very much.

Toni Kaplan, Morgan Stanley. Please go ahead.

Thank you. I wanted to ask one more follow-up on inflation and whether you have inflationary escalators built into the contracts and if you do, what percent of contracts do you have that built in?

Toni, I appreciate the question. As I mentioned earlier, we have such a broad customer base that you name it, we have it from a contractual standpoint. Generally speaking, we have the ability to raise price and no limits, and do so as we deem appropriate. We fundamentally and practically, how we've handled it is we go in and we talk to the customer once a year and explain what the adjustment -- the price adjustment is and we managed through that. But no, we're not limited. Certainly, do we have certain customers that we have limits on? Absolutely. But generally speaking, no, we're not limited from that standpoint. It's more about making good long-term practical decisions that help us retain those customers for life. And while we're at it, I'll just -- I will say, our customer retention rates are really attractive right now. They have been since -- for the past couple of years and they have certainly not degraded. So we're excited about that. I think in large part, it's our approach, Toni, that we take on this subject about the flexibility, the pricing, the reasonableness and we have good conversations that I think people understand and we can manage through it.

Great. And there are a couple of -- there's a question about different verticals earlier and you mentioned a couple of them in specific, but I wanted to understand if there were certain verticals outside of, I think it was healthcare and hospitality that we mentioned earlier, that have seen higher or lower growth than normal, just if there's any others that would makes sense to call out? And then related, just wanted to hear any color on the new business pipeline. Thanks.

Sure. So hospitality is obviously, as you're reading in the journal and other periodicals, it's -- bookings are way up for those folks there. So that's bounced back nicely. Healthcare has been some stops and starts, but the demand for our products have been very consistent. And through the pandemic, us being -- having product available was a big deal. And the movement towards getting away from, in many cases, as folks looking at and saying, "hey, we don't want a onetime disposable.” They're hard to access, not great for the environment and going to reusable has been great in health care, which we've kind of detailed out in the past. Education sector, has been, I'd say, a little bit of stops and starts as well in the fact that they literally stopped and started in their schools in many cases. But generally speaking, the education sector is doing quite well. And then lastly, with the government sector, that's obviously been really consistent. And we like our verticals. We like our approach in those areas and they're all growing attractively, and we expect them to continue to grow attractively based upon our strategy there.

Thank you.

Thank you.

Thank you. Alright, it appears there are no further questions in the queue, I would like to hand the call back over to Mr. Paul Adler for any additional or closing remarks. Over to you, sir.

Alright. Thanks, Sergei, and thank you all for joining us this morning. We will issue our fourth quarter fiscal 2022 financial results in July. We look forward to speaking with you again at that time. Thank you.

Thank you. This concludes today's conference call. Thank you for your participation. You may now disconnect.