Greetings and welcome to the Torrid Holdings Inc. First Quarter Fiscal 2024 Earnings Conference Call. At this time, all participants are in a listen-only mode. A brief question-and-answer session will follow the formal presentation. [Operator Instructions] As a reminder, this conference is being recorded. It is now my pleasure to introduce your host, Chinwe Abaelu, Chief Accounting Officer. Thank you. You may begin.

Good afternoon, everyone, and thank you for joining Torrid's call today to discuss our financial results for the first quarter of fiscal 2024, which we released this afternoon and can be found on our website at investors.torrid.com. With me today on the call are Lisa Harper, Torrid's Chief Executive Officer; Ashlee Wheeler, Torrid's new Chief Planning Officer; and Paula Dempsey, Torrid's Chief Financial Officer. Before we get started, I would like to remind you of the company's Safe Harbor language, which I'm sure you're familiar with. Management may make forward-looking statements, including guidance and underlying assumptions. Forward-looking statements may include, but are not limited to statements containing the words expect, believe, plan, anticipate, will, may, should, estimate, and other words and terms of similar meaning. All forward-looking statements are based on current expectations and assumptions as of today, June 12th, 2024. These statements are subject to risks and uncertainties that could cause actual results to differ materially. For further discussion of risks related to our business, see our filings with the SEC. This call will contain non-GAAP financial measures such as adjusted EBITDA. Reconciliations to these non-GAAP measures to the most comparable GAAP measures are included in the earnings release furnished to the SEC and available on our website. With that, I will turn the call over to Lisa.

Thank you, Chinwe. Good afternoon and thank you for joining us to discuss our first quarter results. Today, I'll start with some important announcements about our executive leadership team, followed by an overview of our first quarter performance and our strategies for 2024. I am thrilled to announce that Hyon Park has been promoted to Chief Operating Officer. Hyon joined Torrid in 2022 as the Chief Technology Officer. He has been instrumental in stabilizing our systems and executing an IT strategy that supports the growth of our business. We also announced that Ashlee Wheeler has been promoted to Chief Planning Officer. Ashlee has been with Torrid since 2011, serving in a number of merchandising and planning roles, most recently as Senior Vice President of Planning. She played a key role in driving improvements in our inventory management and optimizing our pricing strategy over the past year and will now lead the entire Planning and Allocation Group. And finally, we announced that Mark Mizicko, our Chief Commercial Officer is retiring. Mark has a long history with Torrid and I'm very grateful to him for coming out of retirement after working as a consultant to join us as a Member of the Torrid leadership team. We appreciate all that Mark has done for Torrid and are grateful that he is staying on as a consultant and wish him the very best second retirement. Turning to our results, we are pleased with our start to fiscal 2024. In the first quarter, we delivered higher-than-expected adjusted EBITDA, driven by strong gross margin expansion and disciplined expense management. For the quarter, we generated $280 million in sales and $38 million in adjusted EBITDA. We remain focused on tightly controlling our inventory and ended the quarter with healthy inventory levels, which were down 17% compared to…

Thanks, Lisa. I appreciate the confidence you have in me and I am excited to take on additional responsibilities and lead the planning organization. I will begin today by discussing our merchandising and margin optimization initiatives and then provide an update on our marketing strategies. We are pleased with the sequential improvement in our regular price business during the quarter and our expanding product margins which are attributable to lower product costs as well as reduced discounting and promotion. Our tops and denim businesses in particular saw positive regular price sales and margin comps which were supported by a shift in opening price points and diversity in leg shape. We continued to build on the success of expanding in-store assortments by adding in our best-performing e-commerce exclusives, which have yielded higher overall sell-throughs and higher margins. This initiative is allowing us to maximize the sales and margin potential of our inventory investments while also promoting a greater cross-channel shopping experience for our customers. Our clearance store initiative continues to be accretive in allowing us to sell store markdowns more effectively and profitably, while also supporting the expansion of greater regular price assortments in our feeder stores contributing to our gross margin expansion this quarter. We will have 15 clearance stores by the end of the second quarter and approximately 150 feeder stores, which we believe is the optimal balance for our total fleet. In further support of our commitment to growth and margin maximization, we are in the process of implementing a merchandise assortment financial planning and allocation system. We successfully launched the first module of this fleet which allows for much more robust and multidimensional hindsighting of our assortment productivity to help inform our investment decisions and improve our overall buy accuracy. Additionally, this will be the first step…

Thank you, Ashlee, and congratulations on the new role as Chief Planning Officer. Good afternoon, everyone, and thank you for joining us today. I will now begin with a detailed discussion of our first quarter performance followed by our outlook for fiscal 2024. We're pleased with our first quarter results. Our sales were in line with our expectations as customers responded to our product offering, enabling us to reduce promotions, which combined with improved products led to 360 basis points of gross margin expansion. Adjusted EBITDA was $38 million exceeding our guidance. We ended the quarter with healthy inventory levels, down 17% to a year ago. For the first quarter, net sales came in at $280 million compared to $294 million last year. Comparable store sales declined 9%, primarily due to lower levels of clearance sales relative to a year ago. We expect a negative comp impact of clearance to abate as we move through the year while continuing to see improvement in regular price comp sales. Gross profit increased to $115 million from $111 million last year, reflecting a gross margin increase of 360 basis points to 41.3%, driven by lower product costs and fewer markdowns. SG&A expenses in the quarter were $76.5 million or 27.3% of net sales compared to $71.2 million or 24.3% of net sales last year. The increase is primarily driven by performance bonuses and technology investments, partially offset by improved labor productivity both in-store and e-commerce fulfillment. As a reminder, we did not incur performance bonus expense last year. Marketing expenses in the quarter were $12.8 million compared to $13.4 million in the first quarter of last year. As a percentage of net sales, marketing increased 10 basis points to 4.6% compared to 4.5% in the first quarter of last year. Our net income…

Thank you. We will now be conducting a question-and-answer session. [Operator Instructions] Our first question comes from the line of Alex Straton with Morgan Stanley. Please proceed with your question.

Perfect. Thanks so much. Congrats on a nice quarter. I just wanted to focus in on the top-line guidance for the year. It looks like there's a relatively large improvement assumed in the back half, so I just want to understand what assumptions are driving that. And then also just higher level, would love your input on kind of consumer outlook now, maybe compared to when we talked two to three months ago? Thanks a lot.

Hey, Alex, it's Paula. Yeah, absolutely. And I have with me here also Ashlee Wheeler. She is our new Chief Planning Officer. So you're correct. We will see -- we will experience improvement in the second half of the year, and it's going to come primarily from having lesser and lesser of that clearance comp impact that we have had. But Ashlee can provide a little bit more color.

Yeah. So we expect to see sequential improvement in our regular price business, which we've already observed. We saw that in the latter part of the first quarter. We're continuing to see it now and expect that to continue at the same time expecting the drag from clearance comps to abate as we progress through the latter half of the year. And the combination of those two things will yield higher top-line.

And then on, hey, Alex, on customer sentiment, it's essentially as we're innovating with products and becoming more casual, we're seeing better receptivity to the lines. What we are happy about is even with the opening price point and less clearance, that we're able to generate profitable sales. As we said, we think that the comp will improve as we move forward and have less of a drag on clearance. And if she likes the product, she's voting on it. And I think because of our very stringent inventory practices that we're able to optimize margin while still providing her with compelling product.

Thanks a lot. Good luck, ladies.

Thanks, Alex.

Thank you.

Our next question comes from the line of Corey Tarlowe with Jefferies. Please proceed with your question.

Great. Thanks. Lisa, you mentioned a store reevaluation. I was curious to get your perspective as to what some of the early reads of that are, what the reasoning behind it is, and what your expectations are for the store fleet as you think about driving growth or just profitability there and maybe just remind us what some of the unit economics are of the fleet at present as well?

Sure. So we opened a lot of stores in 2015 and '16. So we're starting to lap a pretty aggressive store growth history where we were opening around 90 to 100 stores a year in '15 and '16. And a lot of our -- we're right now balanced with about 65% of our stores in mall and 35% in outdoor centers. And we'd like -- we think ultimately over time to move that to a bit more of a 50-50 split between mall and outdoor centers. As we've talked about before, we really consider stores to be core to the overall enterprise in terms of customer acquisition. We've seen enormous response with the store activations that we've had surrounding the model search. And Ashlee mentioned, the expansion in customer acquisition and reactivation there. So we're watching that happen. We have 100 events like that. We have 100 in-store events planned for the balance of the summer related to that. So we are still seeing that store activation. We think we're going to improve on that and take the learnings from this experience and really drive that. So we still feel stores are critical. We do, as I mentioned, believe that there's an opportunity to shift somewhat from a mix of even more of an even mix between mall and strip. Our strips deliver higher EBITDA margins of about, I would say, 500 basis points and with higher sales. And so we just think it's more of an overall fleet evaluation with the opportunity to focus on the enterprise experience for the customer, as well as shifting her to where she's choosing to shop more often now, which is in the strip, the outdoor center environment. And that's really all it is. And it's part and parcel of kind of the 10-year aging of the fleet and appropriate time to kind of think about and work on the analysis to redistribute the fleet more appropriately.

Very helpful. And then one of the, I think, trends that we've been asked about more has been the shift to wide leg. Could you talk a little bit? I mean, I know maybe, Ashlee, this would probably be in your wheelhouse, what that means for Torrid, and how you think about the ability to use that trend within denim to then maybe upsell into a top or other attachment opportunities?

I'll start Corey, and then Ashlee has a lot of information. But one of the things that we are seeing with innovation in our product are leg shapes and denim and leg shapes in non-denim as well. And one of the successes that we've had going into this year is the breadth that we offer. So wide leg is critical, straight leg obviously is still core. We're a little bit behind on the straight leg, but I think we've been very good in delivering wide as well as flare and boot have all worked. So what's great about the cycle right now, both in denim and in non-denim, more prevalent denim is the variety of leg shapes. And we've certainly seen our customer respond very positively to that. And to your point, you're exactly right. I think the opportunity to change the shape of the tops that work with that proportion has been something that we're focused on and offering into the mix. That and the shift to more casual product I think has been very positive for us. Ashlee can talk a little bit more about the category specifically.

Yeah, we've seen great response to our tops businesses. As I noted in the prepared remarks, we've seen positive comps at regular price in our knit tops, graphic tops. We're seeing woven's turn and we're actually starting to see dresses turn positive too. So across the board, we're seeing receptivity to our more casual product.

Great. Thank you so much.

Our next question comes from the line of Brooke Roach with Goldman Sachs. Please proceed with your question.

Good afternoon, and thank you for taking our question. Lisa, can you elaborate on the new customer acquisition and lapse customer reactivation results that you're seeing in your business today? As you look ahead, what actions are you planning to take to keep those new customers and expand your share of wallet with those customers?

Sure. Hey, Brooke, thank you for the question. We are seeing a very positive reaction that we saw basically the minute we started the model search reactivation. It's been what we believe and what we're seeing is what I was talking about earlier, but the enterprise value of the store as a place to acquire customers. I would say some of the tactics that we're using beyond that, we're going to focus and expand our store activation calendar so that we are providing more activities and special opportunities in the stores for not just our loyalty customers, but for a broader base as well. We're very focused on kind of dressing room activity in the store. We know that dressing room conversion is very positive at or above 50%. And we know that by rebuilding that culture of dressing room behaviors and dressing room sales and service behaviors has had a positive impact and we expect it to continue to have a positive impact. We are, I would say, that starting in fourth quarter, we started to see kind of an improvement in our customer file with new customer but particularly reactivated customers. And then the event, the activation of the stores popped our new customers and continued the trend that we saw in reactivated. So we felt that that was a very positive reaction to that event and to the initiatives broad more -- the more broad initiatives that we have in the store environment. Do you want to talk about anything, Ashlee, I think?

No, I would just reiterate or confirm that we are seeing stabilization in the customer file. We're adding more customers to the file than we were a year ago, which is very encouraging, attributable to reactivation, as Lisa said, but also sequential improvement in new customer acquisitions. So both moving in a very positive direction. We have more flexibility and I think more intelligence than we had a year ago with the partnership of our third-party digital marketing agency. That's allowing us to be more responsive in the way that we allocate and really maximize EBITDA ROI on our digital marketing investments, driving enterprise value. So both to the store channel and the e-commerce channel.

And I think adding to that, we also are in the midst of -- we've done the work and now we're going through the testing phases of enhancements to our loyalty program that will drive frequency. And so we think that there are some -- we brought in a group to really evaluate where we are with loyalty and we're in good shape with loyalty. But there are some core things that we can change in terms of bonus points and special events that help drive frequency, and we'll be rolling that out in the back half of the year.

Great. And then maybe for Paula, can you quantify the gross margin benefit that you saw this quarter between markdowns relative to the lower product costs? And then can you elaborate on the magnitude of the benefit that you expect for each of those two drivers for the remainder of the year?

Yeah, absolutely. I would say the majority of our gross margin benefit that you saw coming through in Q1, Brooke, was truly coming through the regular-priced items, right? So we saw a great benefit from that. And we're going to continue to see that benefit in Q2 and Q3 and tempering down a little bit in Q4 as we progress through the year. But I would say that we're happy with our margins. We're ecstatic with it. And again, the expansion should be for Q2, fairly similar to what we've seen in Q1.

Yeah, I would add to that that in Q1, specifically, about two thirds of what we experienced from a product margin expansion, so truly just product, not fully baked gross margin was from benefit of cost of goods, the other third from reduced discounting and markdown. We'll see that relationship continue through the second quarter, and then we'll start to see that invert as we progress further into the balance of the year, where we start to lap some of the product cost benefit that we saw, but we will have benefit from reduced discounting that continues with our inventory levels remaining far reduced.

Great. Thanks so much. I'll pass it on.

Thanks.

Thank you. [Operator Instructions] Our next question comes from the line of Marni Shapiro with Retail Tracker. Please proceed with your question.

Thank you. Hey, guys, congrats on some great improvements and also congrats on hitting a million on Instagram. That's like a big milestone I feel like. Can we just get a quick update on Curve? And then also, I wanted to just dig in a little bit to the product a little bit more. Some of the edgier maybe sexier product that I feel like is very Torrid seems to be turning very, very quickly. And I'm curious if that's bringing in a younger shopper, if what I'm seeing is happening everywhere or just the stores I'm in? And then just a follow-up on the stores, you talked about the planning and merchandising. Sometimes I walk in the stores and I'm just blown away. The sets are amazing and then they're poof gone. Like, what's good is gone so fast. So it's part of the implementation of the planning and merchandising to sort of get a better handle on when to replenish, when to bring things into stores, so there's a little more consistency there?

Okay. Hey, Marni.

Hi.

Hey, I will say that we are deep into a frame, rework, and curve. Our best-selling bra has pads that are too old. We haven't really launched a core bra in about four-and-a-half years now. We do have some bra launches and are in the back half of this year, going into first quarter of next year. And we're developing a robust pipeline for bras that you'll start really to see accelerate as we go into early '25 throughout the year, throughout '25. So it's a little bit longer of a ramp up, but we're doing the work, and we're very encouraged that there's some core frames that we exited, that we are going to be able to reactivate minimizers, full coverage, kind of basic core bras that we eliminated from the assortment that have a lot of opportunity in terms of sales and I think consistency for the curve customer. In terms of kind of edgy sexy, what I'll tell you is the most important thing for us, I think, as we've moved through this time period, is to rebalance our assortment into a more casual vein and to add the pricing structure that we put in that we think has worked really well for us and really hasn't had any negative impacts over AUR. But as we've been balanced with less promotions, it's kind of worked out really as we anticipated it. We do deliver about every three weeks, so I think that we actually have more room to pull back an inventory. As we mentioned, we expect the end of the year to be down still double-digits on a year-over-year basis, because we do, we are happy with return improvement in all channels, but particularly in the stores. I think the stores really overperformed in the first quarter. And we are focused more and Ashlee has alluded to this, but getting more a breadth of assortment into the stores. And so there are about 350 stores in our fleet that can hold additional choices. As we are turning faster, it allows to have more options for the customer. And we're really going back to the thesis that we can provide everything in our closet and trying to have a focus on a younger mindset in the store while not firing our existing customers. So all of those things are in play. And there's a lot of great work that the teams are doing, a lot of innovation in terms of fabric and shape and ease and kind of fashionability that I think we're seeing the early results of now and expect to continue as we balance the year. Then I'll throw the last one over to Ashlee. I'm trying to remember what the last part of the question is.

No, you sort of actually answered the last one, which is if the planning and merchandise systems were sort of in place to kind of. Exactly. Can I just ask a follow-up on that? As I think forward about your business Torrid to me always had a significant win in denim and graphics, which are now it seems like have turned the corner. So is the forward-thinking that there are things that need to always be in-stock, even if the graphics that the actual graphic is turning that she should walk in and there should always be a very strong and in-stock denim and say graphic assortment. And then the fashion turns much faster. And if it's sold out and you missed it too bad. Here's something new that's just as good. Is that sort of where the headset is a little bit?

Yeah, I think you nailed it. I think that's exactly what we're aiming for.

That's great. And then just one last one if I could sneak it in. On your real estate off-mall, who are your favorite co-tenants?

It works a lot of places, Marni. I mean, so every -- almost every outdoor center that we put it into, it works. And so co-tenants aren't as critical as just being in the right centers.

That's great. Best of luck. You know, Lisa, that I'm cheering for you guys, so best of luck.

I know. Thank you. I appreciate it.

Thanks.

We have reached the end of our question-and-answer session. And with that, I would like to turn the floor back over to Lisa Harper for any closing comments.

Yeah. Thanks, everyone, for joining us today. We look forward to sharing progress in the next call for the second quarter. Take care.

This concludes today's teleconference. You may disconnect your lines at this time. Thank you for your participation.