Ladies and gentlemen, thank you for standing by, and welcome to Sprinklr's Fourth Quarter Fiscal 2023 Earnings Conference Call and Webcast. At this time all participants are in a listen-only mode. After the speakers' remarks, there will be a question-and-answer session. Please limit your questions to one with one follow up, so we will have time to go through all the questions. Please be advised that today's conference is being recorded. I'd now like to hand the conference over to your first speaker today, Mr. Eric Scro, Vice President of Finance, for introductory remarks. Please go ahead, Eric.

Thank you, Kevin, and welcome, everyone, to Sprinklr's fourth quarter and fiscal year 2023 financial results call. Joining us today are Ragy Thomas, Sprinklr's Founder and CEO; and Manish Sarin, Chief Financial Officer. We issued our earnings release a short time ago, filed the related Form 8-K with the SEC, and we've made them available on the Investor Relations section of our website, along with the supplementary investor presentation. Please note that on today's call, management will refer to certain non-GAAP financial measures. While the company believes these non-GAAP financial measures provide useful information for investors, the presentation of this information is not intended to be considered in isolation or as a substitute for the financial information presented in accordance with GAAP. You are directed to our press release and supplementary investor presentation for a reconciliation of such measures to GAAP. In addition, during today's call, we will be making forward-looking statements about the business and about the financial results of Sprinklr that involve many assumptions, risks and uncertainties, including our guidance for the first fiscal quarter of 2024 and full fiscal year 2024, and our actual results might differ materially. Any forward-looking statements that we make on this call are based on our beliefs and assumptions as of today, and we disclaim any obligation to update them. For more details on the risks associated with these forward-looking statements, please refer to our filings with the SEC also posted on our website. With that, let me turn it over to Ragy.

Thank you, Eric, and hello, everyone. I hope everyone is doing well, and thank you for joining us today. We're going to share quite a few exciting updates today, so let's get right to it. I am very pleased that Q4 was another strong quarter that exceeded guidance across all key metrics. Q4 total revenue grew 22% year-over-year to $165.3 million and subscription revenue grew 26% year-over-year to $148.3 million. With our continued commitment to operational efficiency, we generated a record $14.3 million in non-GAAP operating income for the quarter due to strong revenue growth and greater operational discipline company-wide. While we expect the sales cycles to remain elevated in FY 2024, we did have a record number of new bookings due to strong expansion deals and exciting new logo growth. Our growth retention was on par with leading enterprise software companies, and we saw continued strong momentum in our Sprinklr Service suite formerly known as Modern Care. Sprinklr Service represented over 40% of our new bookings for the quarter. Let's start with the go-to-market. On the go-to-market front, we believe that spending environment was largely unchanged in Q4 compared to previous quarters. But we are increasingly confident that the changes we are making and its impact on our business and our ability to execute. Our focus, as you know, has been on making it easier to sell Sprinklr. Here are a few examples of the work that is underway. We added dedicated Sprinklr Service specialists. We created a dedicated team of new logo sales reps. We're leveraging partners now to act more as deal sourcers rather than just deal influencers. We are in the process of developing our verticalized solution-based selling approach as opposed to a product-based approach. And we are moving to a productivity-driven sales model as opposed…

Thank you, Ragy, and good afternoon, everyone. As you heard from Ragy, FY2023 was a stellar year for Sprinklr, which we capped off with a strong Q4 that once again exceeded expectations. In fact, during the fourth quarter, we achieved quarterly records in gross new bookings, total billings, total revenue, gross margin, and non-GAAP operating income. Many of the tailwinds that Ragy mentioned coupled with Sprinklr's leading artificial intelligence and product development capabilities really excited me about the company when I joined a year ago. But we also uncovered several areas in need of structural improvements and we have been executing on these initiatives for the last several quarters. During FY2023, we pivoted towards a productivity led model, eliminated projects that were not yielding an attractive ROI, and as Ragy discussed, we made a deliberate effort to make it easier to sell Sprinklr. You saw the fruits of our efforts play out throughout the year as demonstrated by sequential growth in subscription revenue, the stability in absolute non-GAAP operating expenses, our ability to generate free cash flow and our reported non-GAAP operating income in both Q3 and Q4. These results were driven by a conscious effort to be more efficient and develop a culture of good corporate hygiene and financial prudence. In line with this, we recently concluded an internal review across product areas, regions, and support functions to help us grow and scale the business and to ensure our resources are best aligned with Sprinklr's priorities moving forward. As a result of this review, we restructured our global workforce by approximately 4% back in February. Expenses related to this action were approximately $4 million and will be booked here in Q1 FY2024. These expenses are included in the guidance I will discuss in greater detail later in my prepared…

Thank you. [Operator Instructions] Our first question today is coming from Raimo Lenschow from Barclays. Your line is now live.

Hi. This is Isaac on for Raimo. Thanks for taking the question. I wanted to talk a little bit about NRR and the moving pieces there. When thinking about the drivers of this, how should we think about seats versus more modules and functionality? And as we look to FY 2024, are there any considerations we should note between these two drivers? Thank you.

Hi. This is Manish. Thank you for the question. What we have said before is two-thirds of our new business comes from existing accounts through upsells, and that can be a mix of whether it’s more seats, more modules, more product suites, and it’s a combination of all three. There isn’t any discernible difference. And as we look at bolting on more ARR into the business from our perspective, all those things add more revenue and more opportunity set into the account base. And I think those trends are to continue. So, which is part of the reason you would notice total customer account increased only 22% going from 1,166 last year to 1,428 at the end of FY 2023. But our accounts with more than $1 million in revenue increased 32%. So I think that trend probably will continue through FY 2024. We are obviously making several initiatives, as Ragy mentioned earlier, around increasing more logos into the business. But for right now, I think that would be a safe place to start.

Great. Thank you.

Thank you. Next question is coming from Brett Knoblauch from Cantor Fitzgerald. Your line is now live.

Hi, guys. Thanks for taking my questions. On the quarter, it seems like you guys saw very good momentum on the new customer addition front in the year. I guess as we look at next year, should we expect maybe the contribution to maybe subscription revenue or billings or however you want to look at it from new customers added to the – a bit greater than maybe what we saw this year. And maybe on a total new customer ad perspective, should we expect something similar to this year or do you expect that metric to kind of continue to increase given what you guys are doing on the self-service side? Thank you.

Yes, Brett. This is Ragy. Let me take a crack at it. We don’t anticipate a big shift in the mix. As we outlined before, our strategy with self-service is to just go after our target account list, which is about 43,000 companies and just give them a way to get started to try our product before they have to contact sales and get a feed for what the platform does. So we don’t – while we going to have a little more renewed and dedicated focus, that’s something we’ve been trying to do. So there’s really not a big focus on customer logos as much as there’s a focus on growth in ARR.

Perfect. Thank you. And then maybe just one clarification question on RPO or total RPO and current RPO growth. I guess the year-over-year growth numbers I have were total of 22.7 and current of 18.6. And I believe that’s all a 409.24 for current, 586.4 for last year which was in your press release last year. So I guess, am I using the wrong numbers there for the compare period?

Yes, this is Manish. So, I think you’ll see this detailed in the 10-K that’s going to be filed on Monday. The numbers that you’re using for RPO and cRPO now are slightly different from what was released in the prior year results. And as part of our SOX compliance this year, as a first year public company, we’ve gone ahead and really looked at contracts all the way back to 2013, and we found that there were a handful of contracts from 2014 that had a term for convenience. The customers have obviously been with us since 2014, but accounting rules would prevent us from including that in the RPO. So we’ve had to make a small adjustment. So you should go with the numbers that are now placed in the press release versus the numbers in the prior earnings releases. Does that make sense?

Yes, it does. Appreciate the color there. Thanks, guys.

Thank you. Next question today is coming from Pinjalim Bora from JPMorgan. Your line now live.

Hey, thank you so much and congrats on the quarter. Ragy, obviously, AI is kind of the topic du jour and you talked a little bit about it and we all know that Sprinklr has been investing in AI for quite some time. But I wanted to ask you how do you kind of think about as you even double down on AI with open AI connections? How do you think about the productivity improvements that AI provides, which might end up resulting in reducing the opportunity in terms of number of seats versus any opportunity from Sprinklr to kind of drive price increases to monetize the value that customers get?

Yes, Pinjalim, great question. So we are big believers in AI, as you said. We are very thrilled with the new development and progress on the generative AI front. As you know, we have AI models in every part of the platform. So this pitch of we are going to make your dollar work harder is the reason why we are growing. And so this is, it doesn’t change the story for us. So we make the ad dollars work harder and marketing resources get you farther. And on the contact center side, as we – you heard the story from HDFC, we make things significantly better. Now what as a disruptor in the marketplace, we do have pricing models for AI-based services that are not seat dependent. And as you know, we – a part of the disruption also is that we bring self-service. We have a product called Sprinklr Community that we deploy alongside your contact center and apply a lot of the learnings that we have in the contact center and make it available to consumers from the outside [indiscernible] model, then that’s an ongoing real time optimized way of just making sure that your customers are getting better experience. So on the whole, our approach to contact center has been, hey, best care is no care. The second best is you can solve it to yourself. And third best is, you call in, get the issue resolved in the first call and our pricing models and our approach is a platform has always been around that. And increasingly, as you buy more and more, you end up with a ELA that would just kind of give you a lot more and not worry about seed based or resource based pricing.

Got it. Understood. And one follow-up, seems like you’re already seeing some success in the salesforce ecosystem with the social studio side. Maybe help us understand or map out the opportunity there. How are some of those conversations been? And if you can provide any fidelity in terms of how that your relationship with Salesforce is different from some of the partnerships of some of your competitors, that would be helpful?

Yes, Pinjalim. We look – what’s consistent about what we are seeing is that when it is a target customer that fits, what looks like an ideal customer profile for us. We have been winning very, very consistently for a long time and we still are. So I don’t know where the noise is coming from. But for us, we encourage customers to move to the best solution for themselves. And our approach to the marketplace has been that, hey, we provide a better solution, provide better service and we want you to take advantage of what's best in the marketplace. Our partnership with Salesforce has been strong. They have been a great partner and honestly, we're in a world of such open and transparent access to information that it's very hard for what used to work 20 years ago in terms of marketing it makes [ph] to sway a customer. So we have – we know we have a better product for our customer profiles that are suited for us, and we stand behind it, and we've been seeing consistent success. And there is a lot of noise in the down market, which, frankly, that's not of interest to us.

Understood. I'll get back in the queue. Thank you.

Thank you. Next question is coming from Arjun Bhatia from William Blair. Your line is now live.

Perfect, thank you guys and congrats on the quarter. I wanted to maybe start off on the – just the go-to-market changes. It seems like you're putting into place a lot of efforts to actually make that motion more efficient. Can you just give us a high-level view of how your reps are ramping and what you think some of these go-to-market changes can do from a productivity perspective in the organization?

Yes. Arjun, so I can confirm that for the last, I'd say, about nine months, we identified four priorities for the company and making it easier to sell was at the top of it. And it's a first principle-based approach. You look at customers who come in through year after year, quarter after quarter, buy more and they are happy. I talked to 310 customers last year. And I've found them to be pretty happy and growing and satisfied. And so the premise was, there's – we got to remove friction for the people, who are out there trying to find a new customer and make it easier for them to expedient Sprinklr. So these changes are deep go-to-market changes. And we've been open that about the fact that that's not an area that we focused on in our earlier part of our life stage. We've been focused on the platform. We've focused on success, retention and, I think, the times come for us to focus on go-to-market. And those changes that we're doing aren't revolutionary productivity-based models and growth and deciding what markets to enter and get out of based on productivity, verticalizing our solutions and going to market with the solution approach. They're all very consistent and these are plays that a large perspective, enterprise software giants have done forever. So we consider this to be a long game. We think it's an appropriate time for us with the scale that we have now to focus on go-to-market and get some of those best practices in the field. These changes, I would say, to your expectations take time. And I would – our own internal plan is to get this – most of it executed this year. And hopefully, starting next year, we'll begin to see some impact from our streamlined operations.

Got it. That's helpful, Ragy. And actually another one for you back to the generative AI topic. It seems like, I think from what I picked up in your prepared remarks, you've integrated generative AI capabilities into social maybe care, but can you just broadly speak on the road map in terms of adding generative AI capabilities to the rest of the product suite. Where is that in terms of a priority for you? And what should we expect from a timeline perspective on that integration?

Absolutely, Arjun. So we have signed a contract with Urban AI, and we have started rolling out a bunch of changes, as you rightly pointed out, with social and self-service first. We are committed to rolling it out across all product suites and everywhere. It can possibly help. Now remember that in some cases, we predictability and brand consistency is super important for our customers on the kind of companies we deal with. So it's very important that we train these models on bound datasets, and make the responses very predictable. It's cute if you're doing an online search. And if something comes back, it's not true and funny, will be a cute story, but that's not what you expect from the top banks or a travel company or any brand that's been sometimes decades and scores of years building their brand. So we take – we're going to go all in, but we're going to take a very thoughtful, cautious approach to where to use it and how to use it, but very bullish on generative AI and what it can do to expand our own AI.

Perfect, sounds very exciting, looking forward to it. Thanks guys.

Thank you.

Thank you. Next question is coming from Michael Turits from KeyBanc. Your line is now live.

Hi, Ragy and Manish. Congrats on strong performance all around both top line and bottom line. First question, I think, is around the services change. So maybe whether it's Manish or Ragy, can you talk a little bit more about exactly where those low-margin services are that you can cut and maybe move to partners? And whether or not – and how you can – what – it seems like where you're going is towards an even more sophisticated integrated type of an omnichannel offering. How can you do that with less services and some of it suggest that you need more?

Yes, Michael, great question, and thank you for asking it. Now the approach we took in building the platform was to make it extremely powerful and extremely configurable, right? So we spent 10 years doing that. And so, pretty much everything in Sprinklr can be configured. Now that added a lot of complexity in our early years. In last three years, we significantly redid, we created our own UI models and paradigms and frameworks and simplified everything. And we made some pretty significant architectural and technology changes and created persona-based apps that allow each person to come and just see what they need to see. This last big one was verticalizing it, verticalizing the platform configuration. As a result, we're able to load up configurations that get people a long way there as opposed to doing discoveries and doing it one by one and this is something that we've been doing steadily. So I'd say standardizing on the solutions vertical markets, having our pre-build configuration kits, right, Sprinklr for financial services, Sprinklr for CPG into companies with standardized use cases and productizing more implementation is something that significantly helped us simplify. And it's been a big part of our make it easier to sell and get value from Sprinklr moved that I think we've made the most progress on.

Yes…

Yes. And if I could add one other piece to it. So when we talk about lower margin, you've heard us talk about we're building an ecosystem of service delivery partners around our product. And I think our hope here is as we enable the likes of Accenture to do more service delivery, we can rededicate our employee base to a higher-margin business, as I was referring to as managed services. And as we sell more CCaaS, what we are finding is these sophisticated customers are looking for a white glove service that we can provide through our own managed services consultants. So this is more around reconfiguring our own existing service delivery teams and actually enabling the service delivery partners to do a lot of the other implementation work that historically we've been focused on.

Got it. And then in terms of the outlook, so you guided – it's early in the year, good to be conservative, but you guided essentially back to mid-teens growth again and yet you had 20s plus RPO growth. Your net expansion rate granted. It's a trailing 12 months, so at 1.24 [ph], maybe it goes down further from here. But all – and you said that you had record bookings. So what leads the difference between what looks like 20% plus in many categories versus the 15% guide?

Yes. And so thank you as always for parsing through the numbers. If you look at the subscription guide, you would see that is almost $10 million higher than consensus. Part of the reason that might be hidden is because of the services number that is down in our guide year-over-year. So the overall revenue number seems like it’s not moving up very much, but I would subject that as a subscription company, investors are to focus more on our subscription revenue and our beat here in Q4 is translating to a higher subscription number both in Q1 and for the full year FY2024.

Okay. Thank you very much.

Thank you. Next question is coming from Matt VanVliet from BTIG. Your line is now live.

Yes. Good afternoon. Thanks for taking the question. I guess looking at the Sprinklr Service offering, talking a lot about modernizing the contact center and recently added voice, but curious in terms of what mix some of those deals are coming in of actually including voice from there or you being brought in first to bring in the digital services create a more omni-channel environment and then go back and either try to win the voice or kind of deal with that later on.

Matt, thank you for the question. It used to be that we were – we would be brought in for is messaging, social, digital, and then expanding the voice. But increasingly, the people who are looking at the platform and including us in a competitive RFP process they’re comfortable just starting with Sprinklr for everything. So that’s again remember this is where the new kid on the block with CCaaS and we’re very encouraged about what we see.

Okay, helpful. And then with the shift to more of a productivity model on the sales side, how should we think about headcount growth from court of carrying reps or maybe even the whole go-to-market organization for fiscal 2024, understanding that you just did a little bit of a reduction and you’re looking to try productivity, but how should we think about total headcount growth in that group looking ahead?

Yes. So I think from our perspective, we anticipate to drive a lot of incremental revenue from existing headcount. So at a very high level, you should probably assume sales headcount growth would be lower than overall revenue growth, which would make sense because as we get to our longer-term model, which I know we probably will detail in great detail as we talk about at Analyst Day, you’ll see us show a steady improvement in our spend across the Board. And sales and marketing obviously would be a big piece of it. And as we mentioned last quarter, we’ve committed to efficient growth and the Rule of 40 is something that, that is a goal for us.

Very helpful. Thank you.

Thank you.

Thank you. Next question is coming from Parker Lane from Stifel. Your line is now live.

This is Matthew Kikkert on for Parker. Thanks for taking my questions. You mentioned Accenture briefly, and I wanted to double click on that a little bit. What impact has that partnership with Accenture had on any new business generation so far? And what excites you most about that opportunity?

That’s been a longstanding partnership, Matthew. So Accenture has been a great partner for us. And I’d say pretty steady the shift that we are trying to bring about with Accenture and our other partners is, they’ve been great deal influences. And what I’m excited is to really begin to transform the partners that we have and the partners we are now adding to the roster and transform them into deal sources, especially in the contact center spaces that’s a big deal. So we’re bullish on all the partnership. I think the market is beginning to take shape. You see this concept of bringing marketing and care and sales and advertising altogether that’s – it is just very new. I mean, we’ve done it with CRM companies, but that was mostly through acquisition and mostly focused on data and backend. Bringing together the marketing employee and the contact center agent and the person running ads and all of that is just very new at the edge of the brand as we call it. So I think the partner ecosystem will continue to evolve and we are very excited about how it can do.

Okay. Got it. And then secondly, you touched on the macro quickly, you have a great guide, but is there any one particular business that you’ve seen maybe some deal scrutiny or elongation of sales cycles?

Look, not getting worse, not getting better is the way I would characterize it. So we – what we saw in third quarter is what we saw in fourth quarter, and that’s how we generally feeling, many of the macro situations haven’t improved or deteriorated substantially, so it’s kind of more the same.

Okay. Terrific. Thank you very much.

Thank you.

Thank you. Next question is coming from Elizabeth Porter from Morgan Stanley. Your line is now live.

Great. Thank you. I wanted to double click on some of the changes to making it easier to sell Sprinklr, and a lot of the ones that you highlighted were more around the outbound sales motion, but I was hoping to get some color on the changes that you’ve seen to be inbound demand as a result of having light and self-service. And should we expect the change of outbound and inbound the mix of those two to change over time? And is there a longer-term implication to margin just from growing the inbound channel? Thank you.

Elizabeth, long-term, yes, in the short-term, that’s not baked into any of our guide, and we’re not – these changes take time and we’re kind of doing everything inside out for better or worse. So the marketing team has been very productive and very busy. And our self-service products again like we said is not really an attempt, not yet an attempt to expand our target tool, right? So this is just again designed around eliminating friction. So I wouldn’t model anything in the next one, two, three quarters. And then once we have more visibility, we will articulate how we think that’s going to impact margins.

Great. And then just as a follow-up on the macro, it’s great to hear that there’s some stabilization from Q3 into Q4. Is it a similar trend that you’re seeing thus far into Q1 now that it’s largely behind us? And does having – I just wanted to kind of give you perspective, but do customers having a better visibility on 2023 budgets, is that an opportunity to help shorten some of the sales cycles, which really started to elongate at the end of 2022? Thanks.

Yes. Elizabeth, I would say like Q1 always kind of backend loaded, right? As you can imagine, people coming back from holidays and as a company, we do our sales kickoff and a lot of internal planning, budgeting gets finalized, territories assigned and all of that. So I’d say it’s – I don’t have enough data to give you any meaningful color, but we’re not seeing any indications of things changing that much from Q4.

Got it. Thank you.

Thank you.

Thank you. Next question is coming from Tyler Radke from Citi. Your line is now live.

Yes. Thank you. And hi, Ragy. Wanted to ask you about just contact center, you talked about some interesting milestones on the seat count and the recognition in some of the Gartner Magic Quadrants,which is great to see. Wondering if you could just kind of contextualize that a bit more, just in terms of how big of a mix of that in your business it is today and what you’re seeing in the pipeline and is that an area that you’re really leaning into in terms of hiring specialists just given that that’s a bit of a different market than where traditionally Sprinklr is focus? Thank you.

Yes. So I can confirm that it is a big focus for the company. In fact, internally, we said this is the year of our contact center business. I can confirm that this is something that was very intentional and we have been doing steadily for the last several quarters and say for the last probably even 18 months. So we have been hiring people from traditional contact center companies. We have – we built – we’re building out and have built out a team of dedicated specialists. So it’s very important to have that domain knowledge and vocabulary in addition to the technology. So we have staffed everything from the product organization to the sales organization and support organization with people who have been doing it in some cases for like 20, 25 years who are also equally elated to see a very modern approach to this whole space.

And how big is it? Is the percentage of we did revenue?

Yes. We did talk about that being 40% of our bookings for last quarter. I can confirm that it’s a material part and increasingly becoming more and more material, I think Manish is planning to break out. We’ll probably start talking about the product suite in our Analyst Day. But it is a big part and a pretty high growth part of our business.

Great. And just to follow-up on, as you think about just the opportunity in the – I guess, generative AI, you talked about the contact center product in terms of integrations there. Could you just help us understand like how much of the success you’re seeing in contact center? Are you leading with that product more or is it – is this kind of a traditional replacement of CCaaS and then you’re layering in generative AI on top of that? Thank you.

So I want to make a difference between generative AI and AI. So the reason we have been disrupting the market is primarily threefold. One is the traditional contact center vendors are voice first companies, bulk of them, they’re R&D and their legacies in that voice endpoint management, which now is sadly being commoditized. Our origin founding story is truly omni-channel. So ability to hot switch between channels while you’re on a case resolution, right? That’s just a very powerful thing. So truly omni-channel number one. Number two is actually AI everywhere. Now that’s the sudden rise of ChatGPT. Every part of Sprinklr, especially the contact center product is AI based from routing to skill assessment to smart assist where we are suggesting responses. There’s a lot of AI and that’s been – that’s how we can clearly demonstrate called resolution, time reduction, first response and all of that. So AI has been a big differentiator. Now we are going to obviously add ChatGPT and OpenAI products and make it even better, but reason people score us very high is because AI is not an afterthought and you don’t have to go buy another AI vendor to do AI inside the contact center. It’s all part of this integrated suite. And lastly is our ability to bring service alongside – marketing and sales alongside service, right, at HDFC. The beauty of the model is the outbound tele sales teams is on the same platform, is in inbound voice response team. So you could be a customer calling in with a problem with your credit card and seamlessly now somebody can just come in and talk to you about a different card. It’s not no longer a secondary peripheral thought for a contact center agent, but it’s something that they can work together seamlessly on to grow revenue.

Great. Thank you.

Thank you. Our next question is coming from Michael Turrin of Wells Fargo. Your line is now live.

Hi, you got Michael Berg on for Michael Turrin. Congrats on the quarter. I just had a quick one on the consolidation theme. It’s something we hear about a lot in this macro environment as CFOs and decision makers look to consolidate their spend on certain vendors. Would you anything to point to in your customer conversations or just general activity if you’re seeing increasing amount of consolidation that’s been in subsequently seeing meaningful benefit to Sprinklr adoption? Thank you.

Massively. In fact, we – that’s been a part of our strategy and that is why Sprinklr is growing in existing customer implementations and installs. An average customer of average good implementation for Sprinklr typically consolidates somewhere between five and some cases, 30, 40 different point solutions in every product suite. And what people don’t realize is in the kind of stuff we do, we’re literally rolling out 50, 70 sometimes a 100 market implementation. In every market, they’ve got a point solution that sometimes nobody else knew about. So this consolidation theme is becoming a huge deal and it makes so much sense, right? A marketer or CMO or CIO, it should not be in the systems integration business. It should be in the – run the business. And that’s where it comes in hand. And we are evidently becoming the third or fourth platform. So the other obvious ones that you can think of in the front office and we are becoming the de facto third or fourth. And we’re heavily investing in integrations with the other three and expanding and making it super easy to even integrate with code that they may have written themselves.

Great. Thank you. That’s it for me.

Thank you. We’ve reached end ofour question-and-answer session. I’d like to turn the floor back over to management for any further or closing comments.

Well, thank you Kevin, and thank you all for joining us today. I’d like to thank first our employees and then our partners, and most importantly, our customers for their trust and continued business. We look forward to updating you all again as we continue on this exciting journey of creating a new category that we call unified customer expedience management. Thank you very much and have a good evening.

Thank you. That does conclude today’s teleconference and webcast. You may disconnect your line at this time and have a wonderful day. We thank you for your participation today.