Earnings Labs

3D Systems Corporation (DDD)

Q1 2015 Earnings Call· Wed, May 6, 2015

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Transcript

Operator

Operator

Good morning, and welcome to the 3D Systems conference call and audio webcast to discuss the results of the first quarter 2015. My name is Jessie and I will facilitate the audio portion of today’s interactive broadcast. At this time, all participants are in a listen-only mode. A question and answer session will follow the formal presentation. [Operator Instructions] As a reminder, this conference is being recorded. At this time I would like to turn the call over to Stacey Witten, Vice President of Investor Relations at 3D Systems.

Stacey Witten

Analyst

Good morning and welcome to 3D Systems conference call. I am Stacey Witten, and with me on the call are Avi Reichental, our CEO; Ted Hull, our CFO; and Andy Johnson, our Chief Legal Officer. The webcast portion of this call contains a slide presentation that we will refer to during the call. Those following along on the phone who wish to access the slide portion of this presentation may do so via the web at www.3dsystems.com/investor. Participants who would like to ask questions at the end of the session related to matters discussed in this conference call should call in using the phone numbers provided on the slide. The phone numbers are also provided in the press release that we issued this morning. For those who have access the streaming portion of the webcast, please be aware that there may be a few second delay, and you will not be able to post questions via the web. The following discussion and responses to your question reflect management’s view as of today only and will include forward-looking statements as described on this slide. Actual results may differ materially. Additional information about factors that could potentially impact our financial results is included in today’s press release and our filings with the SEC, including our most recent annual report on Form 10-K. During this call, we will discuss certain non-GAAP financial measures. In our press release, slides accompanying this webcast and our filings with the SEC, each of which is available on our IR website. You will find additional disclosures regarding these non-GAAP measures including reconciliations of these measures with comparable GAAP measures. Finally unless otherwise stated all comparisons in this call will be against our results for the comparable period of 2014. Now I will turn the call over to Avi Reichental, 3D Systems’ President and CEO.

Avi Reichental

Analyst

Good morning everyone and thanks for joining us today. As we shared with you earlier during our preliminary results conference call, we were surprised and disappointed by the abrupt interruption in customer demand late in the first quarter from several economic factors that we believe caused many of our industrial customers to defer their planned investments and by a stronger than expected US dollar that reduced our total quarterly revenue by $11.7 million at comparable first quarter 2014 currency rates. As a result, we generated only $160.7 million of revenue during the quarter and reported a GAAP loss of $0.12 per share and a non-GAAP earnings of $0.05 per share. After analysis, we believe that several economic factors, including the decline in the euro and yen relative to the US dollar caused the majority of our aerospace, automotive and healthcare customers to curb new printer purchases during the quarter and curtailed their materials and services purchases. Additionally, we estimate that several metal and nylon applications and performance issues delayed our ability to sell another approximately $5 million worth of printers during the quarter. The combined impact compressed our revenue growth for the quarter to 9% or 17% at first quarter 2014 exchange rates. Altogether these factors reduced sales of our design and manufacturing printers and materials and resulted in a decline in organic revenue of 7% compared to total revenue in the first quarter of 2014. On a positive note, other revenue categories, including consumer, software and services improved. Deferred purchases of our professional 3D printers and materials by OEMs constrained revenue growth within our design and manufacturing category to just 5%. Amidst what we believe to be an industry level pause, the number of direct metal units sold increased 46% and SLA units increased 50% over the comparable 2014…

Ted Hull

Analyst

Thanks Avi and good morning everyone. For the first quarter, we announced revenue of $160.7 million. We reported a GAAP loss of $0.12 per share and non-GAAP earnings of $0.05 per share. During the first quarter, curtailed spending by OEMs constrained our revenue growth from product sales to 3% and the combined shortfall in new printer sales and lower overall customer utilization during the quarter resulted in an 8% reduction in materials revenue. Services revenue increased 31% driven by growth from healthcare services, including virtual surgical planning and simulation, software services, including Cimatron and to a lesser extent Quickparts. Gross profit margin expanded 120 basis points sequentially to 49.1%. Products and materials gross margins were compressed from mix, more specifically from a larger portion of sales from consumer products. Services gross profit margin expanded from the addition of healthcare services, software growth and improving Quickparts gross profit margin. First quarter operating expenses increased 46% to $97 million, reflecting a 52% increase in SG&A costs and a 29% increase in R&D expenses. SG&A increased primarily from compensation and acquisitions. R&D expenses increased primarily from the addition of Cimatron during the quarter and from programs in support of our expanding portfolio. As we mentioned previously, with the completion of the Easyway acquisition in China, we have decisively shifted our focus towards leveraging recently acquired assets. We believe that our ongoing investments are sufficient to support our growth plans for the foreseeable future and expect to maintain our 2015 capital expenditures as planned at approximately $25 million. We used $900,000 of cash in operations during the quarter and exited the March quarter with $200 million of cash on hand, after paying $78 million for Cimatron during the first quarter. We have not used any of our available $150 million revolving credit facility. We ended the March quarter with $115 million in inventory that we plan to reduce over the coming periods. The aforementioned factors reduced our order book some 19% from December to $38 million in March. Given marketplace uncertainties, including those that we have discussed on this call, we believe that it is prudent at this time to withdraw our previously issued annual guidance. We continue to rigorously assess the macroeconomic environment and we will provide an update regarding guidance when we have more clarity if sector conditions have stabilized. We remain optimistic about the market opportunities ahead and are taking advantage of this period by focusing on what we can control: refining our cost structure and strengthening our execution. And that concludes my comments. Avi?

Avi Reichental

Analyst

Thanks, Ted. During the quarter we successfully concluded the current phase of our M&A roadmap. First, we completed the acquisition of Cimatron in February, strengthening our 3D digital design and manufacturing portfolio, and second, we acquired Easyway which provides a strong platform to scale our cloud manufacturing operations and multiplexed our 3D printing reseller coverage within China. These recent acquisitions added synergistic technology, domain expertise and complementary sales channels as well as extended regional coverage. Additionally during the quarter, we progressed through the construction of our new state-of-the-art 70,000 square foot healthcare facility in Littleton, Colorado and completed the installation and start-up of our continuous high-speed 3D printer in our Wilsonville, Oregon facility. To further extend our services, we’re in the process of installing 10 additional direct metal printers within our global Quickparts and healthcare operations and now following this phase of stepped-up investments we have turned our focus to fine-tuning and leveraging our comprehensive portfolio of product and services. Consistent with our earlier comments, we commenced a series of specific initiatives under the leadership of our chief operating officer, Mark Wright that are designed to strengthen our channel partners and to improve our overall sales productivity and coverage. Specifically, we’re in the process of rolling out a tiered performance-based structure to better incentivize and reward valuable channel partners. We are also deepening the CRM integration between us and our partners to improve customer intimacy and efficiency across every step of the customer experience. And we’re creating a state-of-the-art training facility in Rock Hill, South Carolina. Finally we’re building a world-class service center to enhance responsiveness, effectiveness and coverage. Through these and other initiatives, we believe that we are better positioned to attract high caliber experienced partners that can expand our regional coverage and deepen our reach in all key…

Stacey Witten

Analyst

We will now open the call to questions. I would like to remind everyone that your line will be muted after your first question as we kindly request that you ask one question at a time and then return to the queue thus allowing others to participate in the Q&A session. As a reminder, please direct all questions to the teleconference portion of this call. The telephone numbers are provided again on the slide. If you are calling inside the U.S., the number is 1-877-407-8291. And if you are calling outside the U.S., the number is 1-201-689-8345.

Operator

Operator

[Operator Instructions] Our first question is coming from the line of Patrick Newton with Stifel.

Patrick Newton

Analyst

I guess I really want to dive down into the lack of providing full year guidance. If you could elaborate on this. Your press release talks about several categories and verticals in performing well. You talked about certain OEMs purchasing again in the quarter and I guess I am curious if this is an unwillingness due to lack of stability, why perhaps investors shouldn’t see the current challenges as being on short term in nature, and more long-term and potentially structural related with 3D Systems with industry. And I think Avi, you talked about this potentially being a pause but we’re seeing several of your smaller and perhaps private peers are reporting pretty robust organic growth in markets where you are citing challenges. And then also one other follow-on is that you talked about materials being impacted by FX and I am curious if you could comment on why FX would lower material purchases, because that would indicate lower utilization in the shift.

Avi Reichental

Analyst

Okay. Let's start with the guidance which is I think a fair and a good question. And the reality is that we see indications of a recovery and we also want to take a little bit more time to make sure that we fully and completely understand some of the macroeconomics and FX related issues. So to us, while the current conditions may indicate an industry level pause, we believe that it’s premature to determine its duration and recovery slope and we believe that it is prudent to withdraw our guidance at this point and take a little bit more time to assess .Our plan is to provide an update when we have more clarity and when sector conditions stabilize and that is exactly what we’re doing. On the one hand, we are pleased to note that several weeks into the second quarter, our bookings indeed are ahead of the same period in the first quarter. And in addition to that, our sales funnel looks very promising. Importantly aerospace and healthcare customers that deferred [ph] purchases during the first quarter are indeed resuming purchases of multiple systems. On the other hand, we don't yet have a clear line of sight into the exact timing and pace of revenue recovery, or any further insight quite frankly into currency volatility. We will add a little bit more color on the kind of due diligence that we’re doing. Over the past several weeks we met with all of our EMEA and this week, our North American channel partners. We have talked with many of our global OEMs and based on these extensive meetings and interviews, we believe that there is not so much a question of if recovery will appear or is appearing but more of when and at what rate. Next week,…

Operator

Operator

Thank you. Our next question is coming from the line of Jim Ricchiuti with Needham & Company.

Jim Ricchiuti

Analyst

So I wondered if you could talk about perhaps some of the things you think you can control here. Just in light of the uncertainty in the market, what can you tell us maybe in more detail about how we should think about operating expense levels as we go through the year? Do we see it peaking in the June quarter and can you give us a sense as to what that might look like and then how does OpEx play out in the second half of the year?

Avi Reichental

Analyst

Yes. So there are few things that we can control, Jim, and the first and foremost amongst them is operating expenses. Now that we concluded the current phase of acquisitions, we expect our cash operating expenses to peak in the June quarter. We have already initiated as we got into 2015 a series of efficiencies and productivity improvements and tighter integration of the remaining acquisitions that we made from the December quarter through the March quarter. And those are expected to begin to reduce in absolute dollars our operating expenses as we get into the third and fourth quarter of 2015 and beyond. We feel that we have a good hand on it, a good handle on it, the programs and initiatives have been identified. Some of them are already in motion and we believe that as the year progresses into the September quarter and the December quarter, we will begin to see substantial cash operating expense reductions progressively. There are other things that we can control. We can control how we enhance our attractiveness to partners and become more a partner-centric company to all of our resellers and we’re taking significant initiatives there. We can control our order to delivery cycles in the company and we’re taking significant steps towards that. We have taken comprehensive supply chain initiatives that we believe will yield in the third and the fourth quarter of this year significant improvements to our cost of goods across-the-board and those are all planned productivity and initiatives that we commenced in the 2014 December quarter that are beginning to peak optimal pitch here in the company and we expect to see the benefit of those in the coming quarters. And there is another element that we can partially control, which is our gross profit margin. I say partially because we can’t necessarily control the mix but we can certainly control our ASPs and we can certainly control our manufacturing goods, and those are the areas that we’re focusing on and we feel reasonably confident based on the talents that we have and the systems that we have installed and the kind of enhanced execution that have come with the additional experienced talents that is sitting around the table now, that gives us a great deal of confidence that margins will continue to expand and that operating costs on a cash basis will decline in the second half of the year.

Operator

Operator

Thank you. Our next question is coming from the line of Jason North with Jefferies.

Jason North

Analyst

I know you’ve withdrawn the full year guidance. Can you give any color there, when you would expect organic growth to return to positive levels?

Avi Reichental

Analyst

Yes, I think that's another good question. Relative to organic growth, it should be abundantly clear that because -- it should be crystal clear, I should say, that our organic growth is directly related to our higher than others in the industrial and healthcare business and to our greater exposure to international markets and their currencies. For those reasons, our organic growth is directly impacted by the weakening in demand from industrial and healthcare OEMs that we experienced in the March quarter and the FX. So as and when our industry resumes its growth trajectory and we see a rebalancing in currency rates, we think that our organic growth rates will reflect that and will certainly spring back to industry growth rates, such as, as they will be. So our sense is we feel pretty good about our ability to generate healthy organic growth in periods that the demand exists and in periods where FX doesn’t so adversely impact our organic growth rates.

Operator

Operator

Thank you. The next question is coming from the line of Bobby Burleson with Canaccord Genuity.

Bobby Burleson

Analyst

I just had a quick one on the metal machines. You have growth there but I am curious excluding any kind of your quality issues, what does the demand look like so far this year versus what you saw that might have been at the beginning of the year? So in other words, has there been a deceleration in metals versus expectation at least?

Avi Reichental

Analyst

Well, let’s say a few things about metals. One is we continue to believe notwithstanding some of the defined and isolated application and performance issues that we encountered, we continue to believe that we have an awesome portfolio of direct metal printers that is in high demand. And we are further enhancing that through the combination of our Phoenix and LayerWise teams and the work that they are doing on bringing to market additional capabilities as a result of the collective expertise and wisdom that comes from those teams. So we’re pretty excited about what we’re doing and we’re excited about the potential. As to the numbers themselves, revenue was up 39% for the quarter on a 46% unit increase. But it did decline from the fourth quarter of 2014 in which we had a record quarter demand. What we see in the current period and what we see in our pipeline is continued strong demand which was certainly compressed by all of the macroeconomic conditions that we mentioned and further by FX. So do we see a deceleration going forward? Not so much. Do we see that we’re vulnerable in some areas to the purchasing patterns of customers that are assessing their own? P&Ls and their own business plans and FX? Absolutely. Are we less excited about the open-ended opportunities in aerospace and automotive and healthcare? No. Do we see that in any way our competitive position has been undermined it over the last few periods? We don't think so. Are we in denial about some of the unique application and performance issues that we have? No, we’re all over them and we are enhancing our capabilities and developing additional capabilities that we plan to bring to the market in the coming periods strategically. So when all is said and done, we are as optimistic about the future of direct metals and its mainstreaming as we were over a year ago when we began to make these investments and we are fully committed to lead within this space.

Operator

Operator

Thank you. The next question is coming from the line of Ken Wong of Citigroup.

Ken Wong

Analyst

Hey guys, with guidance off the table, perhaps you can provide some color on how we should think about revenue seasonality, going to be much more pronounced and kind of close to 60, 40 you guys talked about in the past. And then maybe you can comment a bit on Japan. You guys specifically called out weaker demand there. What specifically is at the root of that and are you starting to see some of those trends return?

Avi Reichental

Analyst

Yes, let me start with Japan. We certainly experienced some unique conditions in Japan during the first quarter. As it pertains to company's ability to invest and how that’s translated into order cadence for us, we have – as part of my prepared comments around that, that we see customers that sat on the sidelines in the first quarter are resuming their purchases. That also includes seeing a recovery in Japan .And so we certainly view those unique Japanese conditions as being unique to Japan and being time defined. With regards to seasonality, I mean let me be again clear that there is no question in our mind that there will be a recovery in our sector .We have no doubt about it. We have now conducted hundreds of discussions and interviews and meetings and we’re seeing encouraging signs already quarter to date in Q2 versus Q1. So there's no question that things are getting better that, the questions that we’re still wrestling with are our line of sight as to how fast and at what trajectory and when we have better clarity and understanding that the sector has stabilized we will come back and update you guys with guidance. As to seasonality, we from the get-go expected that the revenue trajectory this year will be more weighted towards the second half of the year, and that would have been the case in any event. We’re going to start with a slow start and progress and generate more of the revenue in the second half. What we are trying to assess right now is when does 2015 order cadence begin? If it didn’t begin in January, did it begin in April or when does it begin and how does it project -- how does it project forward? And as we get clarity into that, you guys will be the first to know.

Operator

Operator

[Operator Instructions] Our next question is coming from the line of Ben Hearnsberger with Stephens.

Ben Hearnsberger

Analyst

On gross margins, we saw them expand sequentially despite the slower revenue growth. Can you give us some color and take us through the moving parts there, specifically how much Cimatron improved your gross margin in the quarter? And looking out over the year, I know you are not providing guidance but do you think given the fact that you’ve got some of this higher-margin revenue in Cimatron coming on, do you think you can still expand gross margins in fiscal year ’15?

Avi Reichental

Analyst

The answer is yes. We believe that we will continue to expand gross profit margins throughout 2015 and I mentioned some of the drivers when I was answering Jim Ricchiuti’s question earlier about what we can control. So one of the companywide initiatives that we have underway under the leadership of our chief operating officer Mark Wright is a comprehensive worldwide supply chain initiative which is designed to substantially improve our COGS in ways that we think will translate into across the board gross margin expansion primarily for printers and materials. Now that we concluded the current phase of M&A and we have all of our service bureau operations bolted on, and we don't have new ones coming in for the foreseeable future, we believe that we will see a net and continued improvements in Quickparts gross profit margin. We’re seeing expansion in our healthcare gross profit margins and of course we see contributions from software and from Cimatron. However I want to caution you not to place too much emphasis on Cimatron at this point because we acquired Cimatron in February. They contributed only a partial quarter and in addition to it, because of deferred revenue haircuts that is required from an acquisition accounting point of view, that further reduced their revenue contribution for the first quarter. So when all is said and done, I just want to caution you not to attribute much of our consolidated gross profit margin expansion to Cimatron because the rest of the story is that we've seen improvement in all these other categories. Certainly printers continue to put pressure on gross profit margin and specifically consumer printers as we enjoyed a very strong revenue growth in the first quarter from consumers 65% and we shipped 169% more consumer units versus the comparable quarter of last year. But that is being addressed through our supply chain initiatives and we believe that we will see substantial gains there as the year progresses.

Operator

Operator

Thank you. The next question is coming from the line of Troy Jensen with Piper Jaffray.

Troy Jensen

Analyst

A quick one for Avi. So on channel expansion you announced Aladdin [ph] partners. I guess one thing we hear, Avi, a lot from the resellers is that there is too much – too many channel partners, I think from all the acquisitions that you have done, you’ve added a lot of resellers and there is a lot of competition in the channel. So I’d love for you to touch on that, and then also if you could let us know what percent of sales led into channel partners in Q1, that would be helpful.

Avi Reichental

Analyst

So let me start with talking about the number of partners and then we’ll talk about your channel inventory question. With regard to the number of partners we decided, Troy, that we’re actually going to go and talk with all of our partners. Face to face. So we are in the middle of doing all of that. The last few weeks we were in EMEA. This week we have the vast majority of our partners from the United States and Latin America here in Rock Hill, South Carolina. Next week we will be in APAC and we have taken substantial steps to make 3D Systems a very partner-centric and attractive partner and as a result of it, we also see some good partners being attracted to 3D Systems, like HK 3D from the UK that we announced last night and few others . We also learn from our partners where are the friction points which are not so much around coverage because believe it or not, Troy, we still have some difficult geographies that are not covered at all, that we are actually encouraging good partners to step up and invest and cover, because we don't necessarily want to add more players. But what we are also discovering is that our partners and other key distributors and resellers that are serving this industry are interested in a more comprehensive portfolio. They are interested in metals, they are interested in SLS. They are interested in a much more comprehensive SLA portfolio that takes you from the desktop to the manufacturing floor and everything in between. And so we’re having those discussions and dialogues and we’re taking specific actions on channel improvements that we believe are creating a lot of opportunities for our channels and those include creating a tiered performance-based structure…

Operator

Operator

Thank you. Our next question is coming from the line of Sherri Scribner with Deutsche Bank.

Sherri Scribner

Analyst

I wanted to get a sense of how much the organic revenue growth was impacted by currency being down 7%. And then in terms of the backlog, with the decline this quarter down to 38 million, can you give us a sense of where the backlog is now at this point in the second quarter? Have you seen some improvement because it sounded like some deals had got pushed into 2Q?

Avi Reichental

Analyst

So in terms of FX, it’s important to note that the FX impact on revenue was nearly $12 million, was I think 11.8 or so -- and the vast majority of it came from core businesses which were directly impacted printers, materials, things like that. So we don't have a direct correlation between FX and organic growth but suffice it to say when most of the pressure comes from those core activities, FX was a significant driver and the other significant driver was, as we said many OEM that were a little slow to get started on their own spending roadmap and CapEx for the beginning of the year assessing their P&Ls and what all these conditions meant to them. Backlog on a sequential basis was down about 19% and again this is fairly consistent with the abrupt disruption of orders at the end of the – towards the end of the first quarter and as we see a resumption of order patterns for the first several weeks of this quarter relative to the first quarter, certainly the order book is expanding.

Operator

Operator

Thank you. Our next question is coming from the line of Holden Lewis with Oppenheimer & Company.

Holden Lewis

Analyst

I think that you had commented that your Quickparts business grew fairly slowly. I didn’t see actual numbers but I think that I sort of caught that comment, and then obviously your materials was down – I think I might have missed that question earlier, I am just kind of curious – I mean your Quickparts materials we sort of consider that to be more your production less CapEx, presumably a bit more stable and not likely to be affected by the sort of capital expenditure deferrals that you are sort of referring to, can you comment on the relatively slow growth there, the degree to which that's affected by the slowdown that you think you are seeing and why that would be behaving in a way similar to your capital goods?

Avi Reichental

Analyst

Yes, it’s actually a fairly simple answer. In the case of Quickparts, we have said in connection with the full year 2014 earnings call that we are actually accelerating and fast tracking what’s remained of the shedding activities, and that certainly played a part. And Quickparts, because our Quickparts business is also heavily exposed to FX, it was impacted by the strong dollar as well in terms of a reduction to revenue. So we see the modest growth in Quickparts considering these two activities, one by design to eliminate what’s left of undesired revenue bucket and the second from FX is pretty straightforward. In the case of materials, we saw basically three factors that reduced revenue for the quarter. First, FX, the second is the steep decline in new production systems that are sold typically with initial material installation kits that are pretty substantial, and those were missing in the quarter. And the third, we did see some slowdown in purchases of key OEMs both in healthcare and industrial that did not use as much material in the first quarter as they used previously and we’re happy to report that we have seen a pickup specifically, because we monitor all these customers very closely. We haven’t lost anybody. Utilization did not decline and we have seen a resumption of what we would consider more of an ordinary pace both in terms of materials and Quickparts so far into the second quarter.

Operator

Operator

Thank you. Our next question is coming from the line of Ananda Baruah with Brean Capital.

Ananda Baruah

Analyst

Just a quick one if I could or for maybe Avi is that going back to your comments with regard to how the model progresses through the year in some of the initiatives, is it accurate assumption to think that the OpEx dollars actually decreased in the December quarter relative to the September quarter, while the gross margin increases in the December quarter relative to September quarter, which was I guess that you guys up for an opportunity for a pretty nice leverage in the December quarter if revenue was up sequentially.

Avi Reichental

Analyst

It’s reasonable to make a few assumptions here. One is that as we get into the current period September and December quarter in absolute dollars and as a comfortable business in the sense that we don’t add or subtract anything, we continue to run the business as it is today, there will be an absolute decline in cash operating expenses that will begin to become very visible in the September quarter and even more so in the December quarter. The next question is around gross profit margins and with and what is in our control, which is cost of goods and how effectively we sell, we expect to see a continued margin expansion opportunity here that will play in the next few quarters progressively. To the extent that we get additional help from external factors that are not in our control in terms of mix and currency, that could be even more pronounced. But we’re very very encouraged that even in less than ideal quarter in terms of everything that we experienced from mix and decline in revenue and FX and everything else, we were still able to expand our gross profit margins based on good operations and good execution and we expect that to play for the rest of the year.

Operator

Operator

We will actually another question coming from the line of Steven Milunovich with UBS.

Unidentified Analyst

Analyst

This is Peter in for Steve. Thanks for fitting me in. Avi, I was wondering if you can go into a bit more specifics of this tiered performance structure that you’re looking to implement across your reseller network and are you seeing an increased impetus of M&A among your resellers?

Avi Reichental

Analyst

We haven’t seen any increased M&A amongst resellers. We don’t see reseller channels consolidation. In fact, to the contrary we see lots of channel opportunities and we are focused on everything that we need to do to become better channel partners and to enhance productivity and profitability of our channel partners. And what we are doing specifically is we are creating opportunities for our channel to based on performance have incentives to be able to continue to invest in their business for growth. So it’s going to be based on performance. It’s going to be based on realigning and allocation -- and reallocating, comarketing, incentives and dollars that they have available to them today to actually parlay those towards opportunities for them to add feet on the street, opportunities for them to add training and capabilities. We've also just launched a pretty comprehensive and experienced team of presales specialist that are employed by us and have been employed by us for sometime. We made them available to our top tier channel partners. We’re giving them greater access, direct access to resources inside of 3D Systems as if they are employees of the company. So the top tier partners will have unfettered access, direct access to resources as if they are a part of the company and we’re also – we brought in fairly experienced senior service center executive to come and kind of create a state-of-the-art service center to support all of our resellers. There are many more details to day. So we have been presenting it to our resellers and we are working with them to fine tune it. It’s going to be in a beta state for the next several months because we want our key resellers and partners to actually iterate with us. We’re going to run it as a beta program for several months and then we’re going to institutionalize it. The early returns are very very encouraging. End of Q&A

Operator

Operator

Ladies and gentlemen, that is all the time we have for questions. I would like to turn the floor back over to Stacey Witten for closing remarks. Stacey?

Stacey Witten

Analyst

Thank you for joining us today and for your continued support of 3D Systems. A replay of this broadcast will be made available after the call on the investor relations section of our website www.3dsystems.com/investor.

Operator

Operator

Ladies and gentlemen, this does conclude today’s conference. We thank you for your participation and you may disconnect your lines at this time.