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Definitive Healthcare Corp. (DH)

Q2 2024 Earnings Call· Mon, Aug 5, 2024

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Transcript

Operator

Operator

Welcome to Definitive Healthcare’s Q2 2024 Earnings Call. At this time, all participants are in a listen-only mode. Later, we will conduct a question-and-answer session. I would now like to turn the call over to Matt. Please go ahead.

Matt Ruderman

Management

Good afternoon. And thank you for joining us today to review Definitive Healthcare’s financial results. Joining me on the call today are Kevin Coop, Chief Executive Officer; and Rick Booth, Chief Financial Officer. During this call, we will make forward-looking statements, including but not limited to statements related to our market and future performance and growth opportunities, the benefits of our healthcare commercial intelligence solutions, our competitive position, customer behaviors and use of our solutions, our financial guidance, our planned investments, generating value for our customers and shareholders, and the anticipated impacts of global macroeconomic conditions on our business, results, and customers, and on the healthcare industry generally. Any forward-looking statements are made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. Forward-looking statements involve a number of risks and uncertainties, including those discussed in the risk factor sections and elsewhere in our filings with the SEC. Actual results may differ materially from any forward-looking statements. The company undertakes no obligation to revise or update any forward-looking statements to reflect events that may arise after this conference call, except as required by law. For more information, please refer to the cautionary statement included in the earnings release that we have just posted to the Investor Relations portion of our website. Additionally, we will discuss non-GAAP financial measures on this conference call. Please refer to the tables in our earnings release and investor presentation on the Investor Relations portion of our website for a reconciliation of these measures to their most directly comparable GAAP financial measure. With that, I’d like to turn the call over to Kevin.

Kevin Coop

Management

Thanks, Matt. And thanks to all of you for joining us this afternoon to review Definitive Healthcare’s second quarter 2024 financial results. Let me begin by saying I’m very excited and energized to be the new CEO of Definitive Healthcare, and I look forward to meeting with many of you in the days and weeks ahead. As you will hear on today’s call, our performance was mixed in the second quarter. Our total revenue was $63.7 million, up 5% year-over-year and exceeding our guidance range. Adjusted EBITDA was $20.9 million, up 21% year-over-year and exceeding our guidance range. Adjusted EBITDA margin was 33%, up 450 basis points year-over-year, also exceeding our guidance range. In addition, we continued to drive improved renewal rates versus prior year. Although these results highlight Definitive Healthcare’s business model and commitment to profitability, we underperformed on our internal logo and upsell expectations, largely due to continued macro headwinds and sales execution challenges. These sales challenges caused us to revise our guidance for the remainder of the year, which is disappointing, but as I will address in my remarks, I believe that many of the operational fixes we need to make across the business can be done fairly quickly. Before we dive into the details of last quarter results, I will give some background on myself and what attracted me to Definitive Healthcare, provide my initial thoughts on what I’ve learned in my first 30 days on the job, outline at a high level the action plans we’re putting into place to drive towards improving our operational and financial performance, and I will highlight some of our key wins from the second quarter. I’d like to start by framing initially, though, why I decided to join Definitive Healthcare. With 30 years of experience in driving business transformation…

Rick Booth

Management

Thanks, Kevin. I’ll start by reviewing our Q2 results in detail, then finish with our guidance for Q3 and for the full year 2024. In all my remarks, I will be discussing our results on a non-GAAP basis, unless otherwise noted. As Kevin mentioned, we’re pleased with the second quarter revenue and profit results, but face sales execution issues late in the quarter, leaving us well short of our internal bookings expectations. While the booking shortfall did not impact on Q2 results, it did impact our view of Q3 and the full year, which I’ll discuss at the end of my remarks. In Q2, we’re pleased to deliver revenue and adjusted EBITDA above the high end of our guided range. We remain focused on what we can control and continue to advance our efforts to operate more efficiently, while delivering innovation for clients. Both these efforts are expected to position us well as the market recovers and growth improves. Financial highlights of the second quarter include revenue growth of 5% compared to Q2 2023, and we grew adjusted EBITDA, adjusted net income and non-GAAP earnings per share by 21%, 14%, and 13%, respectively, over this same period. We delivered a 33% adjusted EBITDA margin for the quarter, up over 450 basis points year-over-year. As a result, our Q2 revenue growth plus the trailing 12-month adjusted EBITDA margin was 36%, and we generated $21.5 million of unlevered free cash flow in the quarter and $78.6 million on a trailing 12-month basis, which is up 50% versus the 12 months prior. Turning to our results in more detail, revenue for the second quarter was $63.7 million, up 5% from the prior year and above the high end of our guided range. This includes $1.7 million of professional services revenue as large clients…

Kevin Coop

Management

Before I open it up to questions, I want to frame for investors how we think about judging the success of our strategy. We recognize that the changes we have discussed today will take some time and will require some patience from investors. So, let me be clear what we are focusing on achieving. We believe Definitive Healthcare is a growth company and that we can return double-digit revenue growth. It will take some time for us to deliver on that goal, but the opportunity is clearly there. We are also committed to delivering high levels of non-GAAP profitability and continued operating efficiency. Given the highly scalable nature of our business model, we believe that the most effective way to drive durable margin expansion is through faster growth. So, we will continue to invest in the most important areas to our clients and maintain a balanced financial profile that drives long-term profit margin expansion. Finally, knowing that no company needs to do everything itself, we plan to expand the reach of our partnership and inorganic growth strategies. We look forward to updating you on our progress on future earnings calls. And with that, I’d like to open it up for questions.

Operator

Operator

[Operator Instructions] And our first question today will come from Saket Kalia with Barclays.

Saket Kalia

Analyst

Okay. Great. Hey, guys. Thanks for taking my questions here, and welcome, Kevin. Well, really look forward to working with you.

Kevin Coop

Management

Thank you. It’s good to be here.

Saket Kalia

Analyst

Kevin, maybe just to start with you. Your prepared remarks, I thought, were really helpful in sort of framing where you’d like to go with the Go-To-Market organization. And of course, you’re just one month into the role, right? So this might be a little bit of an unfair question, but maybe you could just double-click on how you envision shifting to more of a platform sale, and just maybe even higher level, what does a platform sale look like to a Definitive customer? Does that make sense?

Kevin Coop

Management

Yeah. I think so. I think first, we -- the way I look at the situation is, it’s really one of continuity, right? So a lot of stuff was started here prior to my arrival, meaning the reorganization and it was a rather large and complex one, and obviously, that’s going to take some time. And there are areas that there was probably more impact than we had anticipated. But recognizing the situation, it’s familiar to me. It’s what I signed up for. Frankly, it’s what I sought, is we’ve got a quality asset, large, strategic, valuable segment and things were already underway. And so when we think about moving from more of a point solution to a platform, what that really means is with a flatter GTM, with a more simplified approach that’s more efficient and effective, and you start to stitch together the products that today are still, for the most part, often sold as individual point solutions, you’re starting to sell those products through a much more unified Go-To-Market and it’s what the product organization is already doing. So this is something that was started prior to my arrival, Saket, where you’ve got a much more simplified roadmap that is taking what was -- it was significantly larger in number of things that were going on that were just very difficult to execute on concurrently. And by focusing on fewer things, interoperability, a common UI/UX, the ability for our customers to access more solutions through a single simplified interface, it makes it easier to sell, it makes it easier for our customers to consume, and ultimately, that affects your renewal rate, and will start to help with areas in churn and others that we’re focused on. That makes a lot of sense. And maybe just on that point, maybe that’s a good dovetail into my follow-up question for you, Rick. Could you just talk about how net revenue retention might sort of trend through the rest of this year, even anecdotally? I think what we said in prior calls is that we’re starting to lap some of the periods of higher churn, and you correct me there if I’m wrong, but when does that sort of translate into maybe some improvement in that overall NRR metric?

Rick Booth

Management

Thank you, Saket. We still have half the year to go. Q4 is typically our largest bookings quarter. So what we’re really focused on is progressing those second half opportunities. We are not reiterating our NDR guidance today because of the slow start to first half bookings, particularly the late Q2 shortfall, and our current guidance scenario does not depend on NDR improving year-over-year. But it’s too soon to put a finer point on it.

Saket Kalia

Analyst

That’s very helpful. Thanks, guys.

Operator

Operator

And our next question will come from Craig Hettenbach with Morgan Stanley.

Craig Hettenbach

Analyst

Thank you. Question for Kevin and appreciate all the context in your prepared remarks. Understanding if there’s going to be some patience required as you retool here, what are some of the things you would point to in terms of proof points that over the next couple quarters you’d be hoping that you can share with the investment community in terms of progress on the turnaround?

Kevin Coop

Management

Yeah. So I think part of this is you’ve really got to be disciplined in your focus on root cause, right? Root cause analysis, and the good news is, I think for us, is that when we look at the market in general and you look at the segments that we service, you’ve got basically an increasing focus of customers on ROI. You’ve got some goodness in areas like, frankly, diversified is showing a point of relative strength. We’ve got provider, where our data visualization and extension of Populi into that segment, it’s really helping our renewals. Carevoyance is in line with expectations for the year, and we’ve got biopharma, which is still challenged. And so as you start to really look at that, look at this in a more simplified focus, you are going to -- it’s the metrics we already talk about with you, right? It’s just, you’re going to be able to see, hopefully, some very quick uptick as we look at, what I would call kind of low hanging fruit with the simplification process around what -- where do we have our right to win, the prioritization around our segmentation strategy, the fact that we’ve had a change in our Go-To-Market, while that wasn’t expected, the upshot of that is it’s allowing me to take a more directive hand in getting closer to the customer with more customer intimacy. I’m seeing customers, I’m going out with the sales organization and you can really very quickly start to determine where and what we need to, whether it’s pricing and packaging, whether it’s different sales motions, or how we’re actually taking products to market, and that’s what I’ve got a lot of experience in and that’s what I’m focused on doing so that we can show when we talk to you in the next quarter, we’re hoping to have a significantly different story that we’ll be able to start talking about and it’ll make it a much more enjoyable conversation.

Craig Hettenbach

Analyst

Got it. And then just to follow up for Rick, understanding there was a lot of work done early in the year in terms of reorg and taking costs down, which have helped margins this year. Given the lower run rate for the back half of the year, are you doing anything around the edges in terms of costs and how you’re thinking about that today and as you segue into next year?

Rick Booth

Management

Thanks for acknowledging. We’re proud and pleased with our revised lower run rate cost structure. We did manage to expand EBITDA margin by a full 450 points year-over-year. We feel good about that as a baseline. And of course, we continue to manage costs prudently, but we are not planning any new incremental rifts or other actions of that type.

Craig Hettenbach

Analyst

Got it. Thank you.

Operator

Operator

And our next question will come from Joe Vruwink with Baird.

Joe Vruwink

Analyst

Great. Hi, everyone. Kevin, thanks for all the detail around the Go-To-Market strategy. When you think about moving away from point solution focus, taking a more platform approach to selling, would you characterize that as macro-agnostic, just in the sense that it’s ultimately better for customers in all ways? The capability they get to consume at once probably makes deal-closing likelier and that’s the two-sided benefit. So that’s my macro-agnostic comment or do you think this action is maybe aimed or better suited for an improving macro and so DH gets leverage on the upside when things do start to come through in a better way?

Kevin Coop

Management

Yeah. I mean, it’s an interesting question. I mean, for sure, I think that an improving macro market environment will help no matter what, right? It will get better. If the market improves, then everybody ought to improve, right? It’s just sort of natural. But the reality of whether or not the sales cycles are elongating, whether you have more stringent approval processes, people are deferring decisions and maybe there’s a heightened focus on ROI, especially in some segments, which we can’t control, I kind of look at that independent of what we need to be able to do to grow, because that’s not really -- you’re not going to hear a lot of that emphasis on this call. Maybe you’ve heard more of that in the past, in that despite whatever the macro challenges are, we have a lot of goodness and we need to reinforce more on what’s working and less on what isn’t working. And so I look at this as we need to grow, and we will grow, regardless of the macro environment. And if the macro market turns more favorable, that’s only going to help us, for sure.

Joe Vruwink

Analyst

Okay. That’s a great answer. And then I just want to be clear on my understanding on where the sales disruptions occurred. If I look at enterprise accounts that grew, if I calculate ARR per total account, it looks like that value grew. So I’m wondering, was it more in the total customer logo churn and maybe that small and medium exposed where you undershot expectations as trying to reconcile what happened towards the end of the quarter?

Kevin Coop

Management

Yeah. I think it’s a couple things, right? So, first of all, we didn’t just have one big disruption. It happened at a couple of times, right? So number one, you sort of -- you’ve exacerbated it by creating trauma over a longer period. Balanced growth is always the key, right? You need to have an eye on profitability all the time. But when you have the majority restructuring the way we did it, where we eliminated a lot of overlay resources, we minimized a lot of spans and layers, we looked for efficiencies in areas and sometimes those were actually well thought through, and I think they’re great. We’re going to do more of it in other areas and without getting into the detail, they probably didn’t have the impact that we thought. We’re going to have to probably reevaluate those decisions. But for example, we have more quota-carrying enterprise reps than we did prior. That was offset slightly at the lower end of the market, but that does align our teams with the biggest market opportunity. But through that reorganization, you know, you have with books of business being moved around, you’ve got sales reps being reallocated into different markets. From the outside and on a PowerPoint, it probably looks like it’s going to be particularly efficient. But when you have people, sales teams are complex adaptive systems, just like a technology infrastructure and the people dynamic sometimes gets affected in ways that aren’t calculated probably completely. And so, while -- that’s where I started off by saying some of the things that we did, I think, we’re actually really, we’re seeing some real green shoots in productivity. And other areas, we need to address it pretty quickly. And so that’s coming back to my initial comment about, it’s as simple as it is. You’ve got a flattened GTM with more customer-interested focus. We start to focus on more efficiency and effectiveness. And you’ve got this notion around bringing things more towards a quote-unquote platform as opposed to a point solution through the way we entitle our deals, contract for the deals, the product team, the way they’re building them to bring them to market, and ultimately, the compensation structure that we put in our enterprise sales team, it starts to show some immediate returns. And that’s where I think, you know, I’m hoping that we will be able to do this in a way, not hoping, what I expect is that we will have a very different story here in about 90 days to be able to start to show some proof points on how that’s starting to impact the business.

Joe Vruwink

Analyst

Okay. Great. Thank you very much.

Operator

Operator

And we’ll move next to David Grossman with Stifel.

David Grossman

Analyst

Thank you. Kevin, thanks, you’ve given us a great sense of operationally your sense for the business and these changes that you want to make. And if I think back just maybe at a higher level, the company went public during a healthcare bubble, really, and now we’ve got the exact opposite, more of a healthcare recession. So, as you think about this and the strategic changes that you’ve undertaken, perhaps, you could relate that to the shift in the value proposition for the industry going forward, because the environment is so much different today and probably be so much different tomorrow, vis-à-vis what it may have been two years or three years ago.

Kevin Coop

Management

Yeah. So, we have a situation where, and it’s not just isolated to healthcare, right? You have a, with the technology improvements that are happening at such an accelerated rate these days, the proof points that you may have two years ago are going to change and there’s no difference in the segment that we compete in. So we have -- as great as we believe we are and as good looking and fantastic, we have competitors that are not standing still either and we’ve got more of them. And that’s actually, I think, in a way, it’s actually very healthy because it starts to spur a sense of urgency around what was the original value proposition for the IPO. A lot of that still remains constant today. We have fantastic data. We’ve got truly differentiated data, especially as it relates to our reference and affiliation data. We are enhancing that with better data visualization to make it a more easy-to-consume solution to our customers, which is underway, with a simplified product roadmap that’s bringing more urgence and acceleration to it. So I kind of look at that as actually, David, that, we’ve gotten into a market now where even though you have a great team, tenured leaders, great domain expertise, we’ve got accountability that we’re driving into the organization, the fact that the market is a bit challenged here is necessity breeds innovation. And it’s really rallied the team and the folks that I was very pleasantly surprised today, even more than when coming in, are really focusing on our biggest challenges with our best customers. And so, I’d love to be in a market where you don’t have any competitors and people aren’t innovating, but that’s hard to find. So I think in this case, it’s actually being -- it’s going to benefit us.

David Grossman

Analyst

Right. All right. Well, thank you for that. And Rick, I have a quick question just about the implied guide for the fourth quarter. It looks like both revenue and margin is expected to be down sequentially. Is there some dynamic at play there or maybe you could just give us a little bit more color if my math is right?

Rick Booth

Management

Your math is right, David. And the dynamic that’s in play is we anniversary in the third quarter, the anniversary of Populi. And as we’ve assessed the potential impact of the sales reorg and other factors, we have removed any assumption of improvements in our churn rate and we’re not assuming an increase in the close rate on pipeline. So those two things together result in the sequential decline that you’re seeing. That sequential decline is greater in professional services throughout the second half than it is in subscription. Pro services is a smaller number, but we just want to be clear in terms of what we’re seeing.

David Grossman

Analyst

So, just to be clear, Populi, how does that impact the sequential dynamic? Wouldn’t that be a year-over-year dynamic or?

Rick Booth

Management

Sorry, that sets us up going into -- sorry, I thought you were asking about the year-over-year revenue decline. So we’re down 7%...

David Grossman

Analyst

Yeah.

Rick Booth

Management

… year-over-year in the second half, okay. No, the impact of the sequential revenue is more conservative bookings assumptions and assuming no improvement in churn.

David Grossman

Analyst

Got it. Okay. Very good. Thank you.

Rick Booth

Management

Thank you.

Operator

Operator

Our next question will come from Ryan MacDonald with Needham & Company.

Matt Shea

Analyst

Hey. This is Matt Cheyenne for Ryan. Thanks for taking the question and appreciate all the color on the internal changes. But maybe thinking about external, could you just expand on the incremental deal scrutiny you’re seeing or any changes to call out? And I know price sensitivity has been an issue in the past. So, curious if pricing changes are potentially on the table or if sales cycle improvement really just revolves around moving towards a more packaged sale that’ll help better communicate that ROI?

Kevin Coop

Management

Yeah. I wouldn’t say that that’s, 30 days into this, and I’m sorry, is this Matt or Matt?

Matt Shea

Analyst

This is Matt. I’m for Ryan McDonald.

Kevin Coop

Management

Oh! Yeah, Matt. So, Matt, I wouldn’t say that there’s a pricing and packaging plan, but I can tell you that as we’re evaluating different and it varies by solution-to-solution, you have to always be aware of the market dynamics of what the market, the demand curve and what your supply cost is. And so we’re looking at that to fundamentally understand, it goes back to my kind of root cause comment earlier. If you’re seeing longer sales cycles and the approval process is increasing, and with some of the additional scrutiny, because there has not related to Definitive, but other companies in the market that have had some data issues and there’s been increasing compliance and other regulatory scrutiny for whatever reason, you have to be thinking about, well, what does that do to your pricing strategy, right? You’ve got price elasticity and your customer segmentation as two core components of your product strategy. So, I’m not trying to dodge the question, but that’s something I look at as just basically product 101. You’ve got to constantly be reevaluating the market dynamics of what’s happening, including what the demand curve might be for the supply that you’re offering. So we’re going to continue to evaluate that, not just now, but in the future.

Matt Shea

Analyst

Fair enough. Yeah. Probably jumping the gun on asking you this early. So, maybe just shifting over to the product roadmap, was wondering, given the simplification, if you could just provide an update on Populi. Are you still planning on rolling this out to other end markets in the second half of the year and should we expect any pipeline lift from that or just where does Populi stand right now in your R&D priorities?

Kevin Coop

Management

Yeah. I think it’s very important. I mean, we’ve got that being integrated into the entire product roadmap. We have the team that’s been, from my perspective coming in, having been involved in many acquisitions and integrations, I think that’s a really standout way that it was done. The teams are blended, we’ve got leadership that we took best of breed from two different companies, and they’ve really embraced the Definitive brand. And we’re seeing that as a major data visualization component that’s being pushed through to all of our end users.

Matt Shea

Analyst

Thanks, guys.

Operator

Operator

And we’ll move next to Allen Lutz with Bank of America.

Hanna Lee

Analyst

Hi. This is Hanna Lee. I’m on for Allen Lutz. Thanks for taking the question. Just was wondering if you can talk about what you’ve been seeing in terms of the M&A environment and if you expect any changes around your M&A priorities?

Kevin Coop

Management

Well, I think, to be a -- any well-run operation, you’re going to constantly be looking at this from a concept, you need a concept of time. You need to look at everything you’re doing in a build, buy, or partner manner. I don’t think that Definitive historically has probably really leveraged the partnership aspect or angle as much as we can. So that is something that even in 30 days, we’ve really started to ramp up to look at how we can go faster with a greater sense of urgency. And I think there’s going to be a lot of opportunity out there. I think that Definitive is in pretty good shape. Rick can comment on that, but I think our capital structure is great. The Board is super supportive and it’s a fantastic board of directors. And we’re going to evaluate those as part of kind of a multi-pronged growth strategy opportunistically and I think there’s going to be a lot of opportunity that is going to show itself to us.

Hanna Lee

Analyst

Great. That’s helpful. Thank you.

Operator

Operator

And our next question will come from Brian Peterson with Raymond James.

John McCary

Analyst

Hi. Thanks for taking the question. This is John for Brian. Maybe just a double-click on the longer sales cycle commentary. Any commonality you’re seeing there? Any specific geos you’d call out or segments where you’re seeing the longer sales cycle or is it just broad-based? And then I have a quick follow-up.

Kevin Coop

Management

It’s 30 days in, so I don’t know if I can really give you a definitive, but looking at the data, it does appear to be pretty broad-based, which does indicate that it’s probably more of just kind of a macro in general as opposed to a segment issue. But, you know, I think we probably need to take that and come back with a little bit more sensitive analysis, unless, Rick, you think you can add?

Rick Booth

Management

That’s exactly right, Kevin. Yeah.

John McCary

Analyst

Okay. Perfect. Thanks. And maybe just a follow-up with Rick here on the net retention. How would you maybe stack rank the drivers of the net down sales? Is it primarily a function of biotech combining, seeking operations, competitive pressures or is it just downsizing of just sales and marketing spend in the enterprise, just curious to get more color there?

Rick Booth

Management

Yeah. So we saw more pressure on the upsell and more delays, but not outright losses on new sales. And so, as a result, the churn, although it did improve year-over-year at an overall level, the impacts were fairly similar, with a little bit more of an impact on churn in biopharma. life sciences continues to be, sorry, I meant, life sciences, not biopharma, but life sciences continues to have a relatively elevated churn rate compared to what we were seeing in 2022.

John McCary

Analyst

Thank you very much.

Operator

Operator

And our next question comes from Jared Haase with William, excuse me, William Blair.

Jared Haase

Analyst · William, excuse me, William Blair.

Yeah. Good afternoon and thanks for taking the questions. I wanted to ask maybe a clarification. So the shift from point solution to platform and kind of the change in that selling process, I know there’s a lot of focus on being more efficient with sales, but with moving to that platform approach, do you expect that to ultimately lead to sort of longer sales cycles on average because it’s a larger and more complicated sale? Now, I’m wondering if that would almost create like sort of an air pocket as you’re kind of looking to move back to growth, but if clients need more time to kind of get the buy-in because it’s a larger budget allocation or just a more complicated decision criteria?

Kevin Coop

Management

Yeah. I mean, my experience has not been the case, but I think part of it’s in devil’s in the detail, right? So if you’re talking about more of a complex multi-product sale that has multiple buying personas, that might be, but if you’re selling more products to the same personas, that’s probably not the case. And even if, take for argument’s sake, that it did slightly elongate the sales cycle, more products per customer is very easy to draw a correlation to improve renewal rates and you will have a better value per customer over time. And there’s a lot of goodness, your NPIs going to -- your NPS score is going to go up. I mean, there’s just a lot of goodness that comes from that. And so, I wish I had a proof point to tell you this here, but my experience of doing this for 30 years is it is not more difficult to sell more than one product. In fact, it’s easier, and it also provides a way for you to go back to your existing customers who are happy and to sell them more products and upsell them over time.

Jared Haase

Analyst · William, excuse me, William Blair.

Yeah. That makes sense. I think the emphasis on ROI should be easier or at least theoretically should be easier to make that clear with kind of an enterprise or multi-product approach, so appreciate that. Maybe just as a quick follow-up, Kevin, for you, kind of stepping into the role here, would be curious to hear your thoughts just on corporate culture in general, kind of from a high level. Obviously, a lot of moving parts, a lot of areas or opportunities for improvement that you’ve detailed here. Just as you kind of work through that, how do you kind of maintain culture and morale and all of that sort of thing in order to keep everyone aligned and moving in the right direction?

Kevin Coop

Management

Yeah. I mean, it’s always a great question because it’s the secret sauce that if you don’t get that right, right, things start to deteriorate pretty rapidly. And I think that the reality here is Definitive, and it’s a testimony to Jason Krantz and his original vision behind what he’s built a great business, is you’ve got a very team and family approach, but it isn’t just that people are, that get along and have that sort of chemistry. You’ve also got a very tenured and domain -- you’ve got a lot of tenured domain experts that go through the organization. Like we have people, many people that are very critical that have been here for eight years, 10 years, right? So even as a relatively young company, we have very, very tenured people. And so part of my challenge was to basically, it’s on me to be able to create and continue that culture to where people want to stay and be part of the team as we start to evolve into a much more hyper growth company which has more expectations on performance, as well as continue to build products in what was at one point maybe a little bit of an easier macro environment. So I think that the opportunity here for us is you’ve got to retain that corporate memory and those domain experts and you need to bring in and leaven into it some external folks that are going to augment the team in a way that it doesn’t change what is ultimately the very, we have a lot of goodness here that we don’t want to lose. And so, that’s one of the reasons that I joined is through very extensive conversations with the board and not only the founder, but many of the executives here, is I think we have that kind of like-minded approach of we’re going to build something great and we have a great foundation. And now the question is you’ve got to kind of redouble your effort on kind of the organizational design, getting a couple extra people that are secret sauce on the boat. And then everybody needs to start rolling in the same direction. And I’m going to come back to this because I think that while it’s simple, it’s really critical here, is you have to just have a very simplified, balanced approach, fewer things that are done well that you can measure and that you can report on and add to it. And simplifying is actually more difficult than expanding, right? And so that first 30 days was really spending a lot of time on that and I’m very comfortable that we’ve got the right people now on the right problems and we’ve got the right focus and we’re going to start to see some acceleration.

Operator

Operator

That concludes our question-and-answer session. I’d like to turn the conference over to Mr. Coop for closing remarks.

Kevin Coop

Management

Yeah. Just want to thank everybody for their time today. It was a pleasure talking to you and I’m looking forward to future conversations and that concludes our time together today. Thank you.

Operator

Operator

This concludes today’s conference call. Thank you for attending.