Earnings Labs

Domo, Inc. (DOMO)

Q3 2022 Earnings Call· Fri, Dec 3, 2021

$3.73

+4.78%

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Transcript

Operator

Operator

Welcome to Domo's third quarter fiscal year 2022 earnings call. All lines have been placed on mute to prevent any background noise. After the speaker's remarks, there will be a question and answer session. If you would like to ask a question during this time, simply press star followed by the number one on your telephone keypad. If you would like to withdraw your question again, press the star one. And with that, I will hand it over to Peter. Larry Domo's was vice president of investor relations. Good afternoon and welcome. On the call today, we have Josh James, our Founder and CEO, Bruce Felt, our CFO, and Julie Kehoe, our Chief Communications Officer. Julie will lead off with our Safe Harbour statement and then onto the call, Julie?

Julie Kehoe

Management

Thanks Pete. Our press release was issued after the market closed and it's posted in the investor relations section of our website, where this call is also being webcast statements made on this call include forward-looking statements related to our business under federal security laws, including statements about financial projection, the plans and expectations for our go to market strategy, our expectations for our sales and new business initiatives, the impact of COVID-19 on our business and our financial conditions. These statements are subject to a variety of risks, uncertainties, and assumptions. For discussion of these risks and uncertainties please refer to documents. We filed with the SEC in particular today's press release. Our most recently filed annual report on form 10-K and our most recently filed quarterly report on form 10-Q. These documents contain and identify important risk factors and other information that may cause our actual results to differ materially from those contained in our forward looking statements. In addition, during today's call, we will discuss non-GAAP financial measures, which we believe are useful as supplemental measures of Domo's performance. Other than revenue, unless otherwise stated, we will be discussing our results of operations on a non-GAAP basis. These non-GAAP measures should be considered in addition to and not as a substitute for, or a nice relation from GAAP results. Please refer to the tables in our earnings, press release for a reconciliation of our non-gap financial measures to the most directly comparable gap measure with that. Let me hand it over to Josh. Josh?

Josh James

Management

Thank you, Julie. Hello everyone. I hope you're all doing well. Thanks for joining the call in Q3. We, once again, delivered strong results, driven by continued market demand for our core modern BI solution and increasing demand for data enabled apps that are built on our platform and help our customers run their businesses. I'll share a few examples of how this is driving both new customer growth and expansions within existing customers. We posted 26% billings growth, which was our fifth consecutive quarter of delivering billings of 25% or better. I'm very pleased with these results. As we continue to make investments to support our goal of driving even faster long-term results, the dynamics of digital transformation and distributed work continue to work in our favor for new customer wins. We're seeing increasing interest from line of business leaders that have urgent needs not being met by their existing systems. They're not necessarily looking to rip-out existing systems. Their focus is on rapidly putting apps such as externally facing ones like Domo everywhere and internally facing ones like our retail store operations app into more hands to drive action and change business processes for expansion within our existing customers. We're seeing that success is driven by the level of engagement their employees and partners have with Domo's apps. Almost focus on usability helps them deliver experiences in a way that serves the users. This is one of Domo's primary differentiators. We have a unique approach to this because of the app development framework built into our platform that puts these experiences in the place where work gets done by these users to highlight this engagement within our customers, the number of our customers with more than 1000 monthly active users grew 33%, two years ago, and last year…

Bruce Felt

Management

Thank you, Josh. I'm pleased with our Q3 performance and more importantly, our string of 25% billings growth quarters. While at the same time building underlying growth sustainability, we continue to make good progress on the sales hiring front. We've exceeded our 20% increased sales capacity goal and are looking to add more. I'm also pleased that we have not seen a decline in our productivity as we on-board the new reps. In fact, we have seen a slight increase in productivity from our rent reps to the first three quarters while that it's still early in their ramping. We're starting to see production from reps hired earlier this year, particularly in the corporate segment, we're now planning for fiscal year '23 sales hiring and at this point, based on our productivity results. We plan to add at least 20% more capacity in fiscal year '23 on execution. We had a record quarter for new logo customer ads and saw strong upsell activity. As Josh mentioned, we had a strong services quarter as several of our largest customers look to accelerate their adoption of Domo within their organizations and are engaged with our services organizations in order to deploy additional use cases. The significant proof of concepts mentioned earlier will be classified as professional services and other revenue on the PNL in the short-run and it's expected to be instrumental in driving future subscription revenue. With that, customer thereafter strong professional services quarters are usually leading indicators of high adoption and high levels of customer satisfaction. Our north American corporate business, which focuses on companies with less than $1 billion in annual revenue also had another strong quarter. At the same time, we're encouraged by the enterprise pipeline build, which should be further enhanced. As new enterprise reps continue to…

Operator

Operator

Q - Sanjit Singh

Management

Thank you for taking the questions. I guess my question starts with, which is looking at the growth and billings, which was 26% of really strong against a tough compare versus the revenue growth, which decelerated a little bit often easier to compare. And then when I sort of looked to your Q4 guidance again, another strong billings guidance yet you're guiding to revenue below 20%, if you can sort of help me bridge those two, two sets of numbers. And why would, given the sustained billings growth that you've seen in the mid-twenties why is the revenue growth not more in line with what we're seeing in terms of the building's trajectory?

Bruce Felt

Management

Yeah. Hi, good to hear from you. Well, first let me just highlight revenue. Revenue is a lagging indicator in the task model and basically represents activity in the last four quarters, maybe even further back. And it's why I made the statement that with billings growing at 25% ARR, are right in-line with that ultimately has to become the growth rate in revenue because it just naturally converts to revenue. And with all these metrics pointing to that number, ultimately that's going to work its way through revenue for Q4, not yet basically in line with what we've been saying, but you can't have ARR growing that rate without it finally working its way through revenue, which sometimes just takes longer than we all hope for it to be, but you obviously cannot expect the revenue to track exactly what happens in billings or ARR growth in any one quarter.

Sanjit Singh

Management

Got it. And then maybe for Josh around sort of the broader embedded out app strategy, that includes on demo everywhere. Is this where the, in terms of how customers are consuming analytics today and, and business intelligence solution, is it primarily now in the form of an app versus a dashboard? I just wanna get a sense of how the market is evolving and how Domo is set up for some of these shifts in how customers are, are, are consuming business intelligence solutions?

Josh James

Management

Yeah. Thanks definitely. That's how that's, what we're seeing is customers moving more and more towards apps basically bespoke applications that allow them to not only look at data, but input data back into the app as well. It's truly has something that they're using to, to run their business. And I think that's, what's that's, what's been actually really fun to see because we're so well-positioned for that, with the platform that we have and all these data enabled apps that we're seeing our customers use and the bigger the customer is, the more apps they want to use from us. So that's actually been really fun to see.

Operator

Operator

Your next question comes from the line of Derrick Wood with Cowen and Company. Your line is now open.

Derrick Wood

Management

Thanks and congrats for a strong quarter. First question is the can you just talk a little bit more about these larger POC transactions that are happening? Why are they coming in this form right now? And what's the color in terms of when you expect to see it translate into a more on a, on a subscript subscription revenue side?

Bruce Felt

Management

Yeah, they do this periodically. Sometimes you get more in a quarter than you do in other quarters of the great things. They're great indicators of future opportunity, for sure, because they're meaningful commitments from our customers. And it's, we actually got a text message today. I'll take a chance to read it right now. But this is for one of the applications that we built for, one of our customers. They said during black Friday weekend, there's a lot to ask for our stores, provide ongoing reporting. He noted that the app is a game changer because it allowed him to do constantly reporting and saved them a huge amount of time and effort over black Friday weekend. Another customer using the same app said, I never want to go back to using SAP again. This app's awesome. It's a total unlock for on-boarding new leads. And then a third store manager said, none of the data that we're seeing in this app could be accessed quickly any other way before it took an hour to an hour and a half. Now it takes five minutes. And so it's just truly transformative for these. And these are big multi-billion dollar companies and we're changing the way that they run their business based on these data enabled apps that are making it down to the front lines of people that are either running stores or managing construction sites. It just, it doesn't matter in and our modern BI platform and the apps that we have built on top of it are truly changing the way people can run their businesses.

Derrick Wood

Management

Great. That that's exciting, I guess, Bruce, on the translation into subscription revenue and it's just a couple quarters or anything to show on that.

Bruce Felt

Management

Well, based on guidance, not next quarter, but as we look to next year, it's got to start working its way through. I mean, it's just not, it's just the way the math works. It can, it can build up for a while, but at some point it gets released in the revenue. So we should see some of that come through next year.

Derrick Wood

Management

Got it. And just a question on the change and leadership structure any, any tweaks expected? What, , what new additive focus could come into the fold and, and what are you going to do to make sure that there's a good continuity going into Q4?

Josh James

Management

Yeah, we're still on. Good about the continuity. Like we mentioned, Ian is from London, went back to London and we're excited that he's taken over responsibilities for our international opportunity. International has been about 25% of our, business overall and it's stayed fairly flat. And of course you have to focus mostly on the U S but having a, seasoned leader like Ian, who knows everything about this company and just reeled off several great quarters in a row. It's really exciting to have that expertise really focused on the international while he's still a part of the executive team. So and then layering on top of that, being able to have Wolf here who we've had a chance to work with before and who we've watched since I worked with them last time, 10 years ago. It's just, we feel like we just were able to double down and there's a lot of upside for us here and continuity feels great team feels great. Everyone's really jacked and excited.

Operator

Operator

Your next question comes from the line of Jack Andrews with Needham & Company. Your line is now open

Jack Andrews

Management

Good afternoon. And thanks for taking my questions. Josh you're in your prepared remarks, you talked about the trend of customers, increasingly applying AI and machine learning to those data sets. So I was wondering if, do you feel the need to maybe beef up your capabilities around that or does that open up potential new partnership opportunities with others in the ecosystem? How do you think about navigating that dynamic?

Josh James

Management

Yeah. Everything about navigating and just similar to the way you stated your question. we have a platform here and it's the first time that the customers, like I mentioned that text messages, text message from the customers using our app. It's the first time that customers have all their data accessible to them. And it's because of this platform that we have. And when you make it possible for business line managers to have access to that data, then they start asking questions where they want AI applied. They want machine learning applied. They want to have an understanding of, how that quarter is going to turn out for them and where they need to pay attention and AI and predictive. the more you incorporate that into the platform the better response we get from our customers. So it's been exciting to see that and that, yeah, because it is a platform doing everything we can to open that up to partners. I don't know if we're going to build to make the best AI on earth. And I wouldn't want to bet my business on that, but opening up as a platform and AI partners access to our customer base. So we can do really interesting things together is, is I think a winning strategy.

Jack Andrews

Management

Well, it makes sense. Appreciate that. And just a quick follow up question, is there any commentary you can provide on your Sandbox product, any impact that's having in terms of customer adoption or at this point?

Josh James

Management

Yeah, it's just another set of functionality that, you look at our biggest and smartest and most complex customers. It's function out of that they were clamouring for. We know we have these great customer advisory boards and we actually segment that out into large companies, small companies, and then also by different types of executives. And it was feedback that we were getting, the product team responded. It, created a bunch of additional leads because it's a product that people are willing to pay for. So it gave our customer, I mean, our account execs an opportunity to go back to our customers and a reason to talk to them again. And it's actually created quite a meaningful amount of pipeline as well. So it was a great effort on behalf of several different departments. It was a really good joint effort that we did internally and we're really excited and everyone's like, okay, we need to go do five more of these. I, we have all kinds of assets internally and package them up and distributing them to our customer base in a similar way is, is definitely something we're going to try to continue to do.

Operator

Operator

Your next question comes from the line of Kamil Mielczarek with William Blair. Your line is now open.

Kamil Mielczarek

Management

Thanks for taking my question. So Bruce, you mentioned you plan to build more capacity through, the rest of the year. Given billings growth has now been above 25% for six quarters is maybe 25% the right way to think about head count growth for the year. And its productivity stays where it is, how sustainable is that mid 20% growth. Or if I could just put it differently when need to change in the business for you to make that shift from sustainably growing head count of 20% to maybe 25% or higher?

Josh James

Management

Well, we, we've already been, we hit our 20, 20% mark early in the year and we kept going and we want to keep adding to that and get to 25% and maybe further even. So we're kind of already at a point where we're really comfortable with what we see in the business. We like the, we like the fact we can get good reps, hire them on-board and make them productive on a reasonable amount of time. And at the same time maintain productivity of the sales force. So we're putting a stake in the ground for next year of 20%, but highly, highly likely we get to that point and continue hiring. And we, as we sit here now as a management team, don't see the limit as to where we ought go at this point. We see plenty of opportunity and we'll get more specific about what we're going to do next year on the, on the, on the next call, but we're leaning into it and we think we should. And, we'll talk in more detail, after the Q4 call, when we're talking about next year,

Kamil Mielczarek

Management

That's great color. And can you update us on the traction you're seeing with Domo everywhere, how many customers are sharing data outside of their own company? And given we have platforms like Domo and, data warehousing point solutions investing the space. How do you expect that data sharing market to evolve over the next three to five years?

Josh James

Management

Yeah, it's the area of our business, that's it? all of the apps, especially are that's where businesses growing the fastest Domo, everywhere that don't worry about technology and the apps that that creates a something that's truly unmatched by anybody else in the marketplace. And so it's fun to work with customers on that. And there's a lot of people that do embedding analytics, embedded analytics, and we certainly do embedded analytics, but with dome where everywhere. We have this thing that we called publish, and that's where you can basically take the entire Domo software package and our customers can give that entire demo software package and function that set of functionality to their customers. And we're seeing more and more really interesting case studies and unique experiences where our customers are taking that, taking the data that they have and pushing it out to their partners pushing it out to their customers. And things like the example I used in my prepared re in my prepared remarks where people are taking telemetry off of vehicles and sending that to the customer. So the customers can combine that with their own data and is transforming the way they run their businesses. And that just that kind of stuff wasn't possible without, tens of millions of dollars being spent on technology to create that kind of reporting. And we can come along and, and use the platform that we have and use the domain where technology that we have. And we can enable that for a customer to distribute that to hundreds or thousands of their customers. So it really is a unique technology. And I think I was talking to one of our top 10 customers on this last quarter, and they were talking to us about their apps and we came, we showed them a bunch of different opportunities that we could work on together. And they said, this totally changes internally the way that we think about Domo, basically every time we turn around a corner and we see an opportunity or a problem that we need to solve, when you think that, Hey, Domo could probably help us sell that, help us solve this with an app. So I think it's going to transform the relationship that we have with our customers and how they think about the possibilities and the way that they want to run their business with us.

Operator

Operator

Your next question comes from the line of Joseph Talerico with JMP. Your line is now open.

Pat Walravens

Management

Oh, great. Thanks. It's actually Pat Walravens. Hey, just give us an update, sort of learn what you're seeing, competitively and then maybe as part of that?

Josh James

Management

Yeah, we don't, come across MuleSoft very often or at Sabal. I think they're focused really on the Salesforce customer base. We, my guess, but I don't know. I can't speak to that. for us, I think competitively, we are in a brand new space. We're really in a brand new opportunity. we've consistently said since day one we're not BI in the traditional sense. And then there started to be this definition of modern BI and it's a little bit more similar to the way that we were approaching at least, data gathering, connecting, reporting, and distribution of it in a modern world on your phone record speed, massively scalable, and also, in a usability that anybody in the business could use. But really, the way we think about this is we're helping you run your business and that's where these data enabled apps come into play. And, I think when we're in there we just, we just had a great conversation with, with one of the industry analysts and we had one of our customers get on and talk to them about how they're one of the largest contractors for cement in the country. And they were talking about how they use our product to manage the number, to manage the number of trucks that lakes cement each day, and to get real-time reports, to make sure that they don't get behind on their multi-billion dollar construction projects. And that's not, it's not BI that showed up on some report where someone's running a spreadsheet and they get, they get data in a PDF like this is real time reporting with the alerts, helping them understand how to run a multi-billion dollar construction business. We have another customer that is a top five construction company in the country,…

Operator

Operator

There are no further questions. This concludes today's conference call. Thank you all for attending. You may now disconnect.