Good afternoon. My name is Sheryl and I will be your conference operator today. At this time, I would like to welcome everyone to the Dynatrace, Inc. Fiscal First Quarter 2020 Earnings Conference Call. All lines have been placed on mute to prevent any background noise. After the speakers remarks, there will be a question-and-answer session. [Operator Instructions] Thank you. Michael Bowen, Investor Relations, you may begin your conference.

Thank you, operator. Good afternoon and thank you for joining us today to review Dynatrace’s first quarter fiscal 2020 financial results. With me on the call today are John Van Siclen, Chief Executive Officer; and Kevin Burns, Chief Financial Officer. After prepared remarks, we will open up the call for a question-and-answer session. Before we start, I’d like to draw your attention to the safe harbor statement included in today’s press release. During this call, we will make statements related to our business that maybe considered forward-looking within the meaning of Section 27A of Securities Act of 1933 as amended and Section 21E of Securities Exchange Act of 1934 as amended. All statements other than statements of historical fact are forward-looking statements, including statements regarding management’s expectations of future financial and operational performance and operational expenditures, expected growth, and business outlook, including our financial guidance for the second fiscal quarter and full-year 2020. Forward-looking statements reflect our views only as of today and except as required by law, we undertake no obligation to update or revise these forward-looking statements. Please refer to cautionary language in today’s press and to our final IPO perspective, which is filed with the SEC on July 31, 2019 and our other SEC filings for a discussion of the risks and uncertainties that could cause actual results to defer materially from expectations. During the course of today’s call, we will refer to certain non-GAAP financial measures as defined by Regulation G. The GAAP financial measure most directly comparable to each non-GAAP financial measure used or discussed, and a reconciliation of the differences between each non-GAAP financial measure and comparable GAAP financial measure, can be found with our first fiscal quarter 2020 earnings press release in the Investor Relations section of our website at dynatrace.com. With that, I’d like to turn the call over to our Chief Executive Officer, John Van Siclen. John?

Thanks Michael. And I like to start by thanking all of you for joining us today on our first conference call as a public company. We are excited to have completed our successful IPO on August 1. This represented an important milestone for Dynatrace and one that further enhances our brand awareness and ability to execute the company’s long-term growth strategy. We are also very pleased with the first quarter financial results, where we achieved 43% ARR growth to $438 million, and strong total revenue growth, driven by subscription and services revenue, which increased 36% year-over-year. We continue to focus on building a balanced business with strong growth and cash flow for greater durability over time. As this is our first quarter as a public company, I wanted to provide a brief overview of Dynatrace’s transformation, a value proposition, and our market opportunity in addition to providing details on key drivers behind our recent performance. Dynatrace is a market leading software intelligence company, purpose built for the enterprise cloud. Every company and every industry is transforming into a software business. While they interact with their customers, assure quality experiences, optimize existing revenue streams and create new ones, success or failure comes down to the software supporting these efforts. Dynatrace Software Intelligence sits at the core of these digital transformations to assure that run the business software always works perfectly for every interaction, every transaction, and every user journey. Let’s step back a moment and talk about how we got here. Dynatrace is now 14 years old. We spent the first nine years building a category leader in APM, application performance monitoring. In 2014, after sending a dozen of our top product minds of to determine how monitoring would work in the future, we made a bold decision to reinvent our…

Thanks, John. It is great to connect with both existing and prospective shareholders in our first call as a public company. I'm pleased that we have strong financial results to share, which were even better than the ranges we shared in our S-1. Before discussing our results in detail, as well as our guidance for the second quarter and fiscal 2020, I want to first review the important aspects of our business and revenue model considering that some of you may be new to the Dynatrace story. As outlined in our S-1, and as we discussed during our roadshow, our focus and the long-term future of the company is the Dynatrace platform. All revenue associated with a Dynatrace platform is recognized on a rentable basis and reported as subscription revenue. With respect to our classic offering, maintenance and SaaS revenues are recognized rapidly and run through the subscription revenue. Perpetual and term licenses for our classic offerings are recognized on delivery and reported as one-time license revenue on the P&L. Classic license has declined significantly and is now down to an insignificant percent of our revenue. Overall, we believe our transition to a subscription model is substantially complete and this is becoming apparent in total revenue growth. Now, let me turn to our first quarter fiscal 2020 results. Our key financial metric as an organization is annual recurring revenue. For the quarter, ARR was $437.6 million, an increase of 43% year-over-year. The Dynatrace platform continues to increase as a percent of total ARR and was $326.3 million at the end of June, which as John said, was 75% of our total ARR. The remaining 25% of ARR relates to our Classic offering, and we expect the majority of Classic customer base to convert to Dynatrace over the next two years,…

[Operator Instructions] The first question is from Sterling Auty of JPMorgan. Please go ahead. Your line is open.

Yes, thanks. Hi, guys. Wonder if you can peel back the onion a little bit and just update us on where you are or where you finished the quarter in terms of the legacy conversions? What's left in front of us? And what kind of experience you're seeing in terms of the pace of those conversions?

Hi, Sterling, how are you? So, as we said, the conversions are nearly halfway through at this point. 75% of ARR is now on Dynatrace, but the conversion process is about halfway through now after five quarters. We believe as we've talked about that it's a two-and-a-half to three-year conversion process, majority of those converting over the first two years or so, and we're very pleased with where we are right now. We're a little ahead of our internal plans and goals.

Alright, great. And then the one follow-up is, as you think about the three areas of monitoring, APM, infrastructure and logging, can you give just – can you give me some kind of qualitative color in terms of the momentum that you're seeing in each one of those buckets on the new platform?

Well, as you know, and maybe some of those who are listening in, so our platform, since day one, has always assumed complete full stack observability. So, whether if you're in the APM, an APM full stack customer, you get cloud infrastructure with it and the [AI ops] pieces as well, log comes with it, et cetera. So, from that standpoint, and most of our opportunities we enter through APM, since that's our sort of been our legacy and that's what customers know us for and the market knows us for best. That has plenty of momentum, as you can see in the numbers. As far as cloud infrastructure-only environments, that's an expansion for us, and we're seeing good traction in that expansion. I mean, one of the unique characteristics of our platform is that our AI engine is at the core. And therefore, when someone adds a component, a new module, like infrastructure-only to extend the view, they also get the AI engine that stitches everything together, along with their full stack hosts. So, that's that – and that – that's the same with digital experience management as well. You add that to the portfolio or to the platform and the AI engine also absorbs that view into the full stack, AI powered answers first of you. So, from that standpoint, we're seeing good traction on all those additional modules, but we do think about it, and the way we present ourselves to the market is much more of a platform than a set of piece parts.

That makes sense. Thank you.

Your next question comes from Matt Hedberg of RBC Capital Markets. Please go ahead. Your line is open.

Thanks. This is actually Matt Swanson on for Matt. You guys have had a very well-established international presence. Could you just talk a little about what you're seeing from a demand environment? And just from some of the recent earnings, we've heard some uneasiness in certain regions, so just what you're seeing out there?

Yes. So, I appreciate the question. And you're right, we do have a pretty mature footprint, 40% to 45% of our business comes from outside North America. We haven't seen a real shift in demand, sort of negatively in any region. Part of that may be that we focus exclusively on the more modern cloud environments, the dynamic multi-cloud environments and those are sort of central to everyone's digital transformation around the world. So that, that may be part of the difference of what's keeping us at least at this point more resilient.

Thanks. That's really helpful. And that's really interesting here you talk about the U.S. federal opportunity. Could you just expand a little bit more, I know, you said it's early days, but maybe how you look at that vertical and maybe what investments are in technology or go-to-market you think you might need to make to capitalize on that in the future?

Sure. The U.S. Federal market is a very different market than the commercial market, those who've ever been close to it, or watch those or talk to others about it. It requires a longer-term investment horizon. And so, we hesitated to put that longer-term investment in place until we had a quality team and a quality sales leader who really understood that market space. And so, the last couple years, we started the investment, we're starting to see the payoff begin. But as I said, and you reiterated, it's early days, but promising. One of the things that is important in this environment is make sure you get a [ramp] certification, which we’re in the process off, and that's also an important component to help build momentum – your long-term momentum in the federal space.

Thank you.

Your next question is from Heather Bellini of Goldman Sachs. Please go ahead. Your line is open.

Great, thank you. I just had two questions. Was one, wondering if you could share with us any trends that you’re seeing in the AI Ops marketplace and the AI Ops integration that you're offering? And then secondly, wanted to ask a little bit about the competitive environment. There was a competitor of yours who, I think, it was early August talks about kind of changing landscape from a competitive standpoint. But just wondering if you could kind of walk us through what you've been seeing? Thank you.

So, from an AI Ops standpoint, we're seeing and I sort of reiterated some stories they're just a moment ago about customers, both new and existing and even converting customers. The – having AI at a core of our platform and really shifting from data on glass who answers first, approach where the answers come automatically in a very precise fashion. So that it's extremely actionable. And the answers come within seconds of degradations and anomalies, ranked by user impact, that’s serving us extremely well from a differentiation standpoint, and more and more customers are CIOs and CTOs have it on their shortlist of additional automation for their IT organizations, because they know they're resource strapped [ph]. So, that's going extremely well. And as far as folks actually utilizing some of our new sort of old APIs to bring new data sources into the Dynatrace AI environment, that's been going well also. It's fairly early days. It's been six months since we've had those APIs available. But we're – with some of the used cases around service now integration F5, low balance kind of integrations, a number of things that are more out of the box now, it's accelerating. So, we're very pleased there. As far as a competitive landscape in general, it – definitely the observability space is getting a lot of interest these days. We view observability as obviously a really important component, or modern cloud environments. But we also see it as just the first step, that the real value comes in the advanced automation and advanced analytics that come on top of the observability. And that's where we see the AI Ops investment that we made when we reinvented the platform really paying off.

Great, thank you.

Your next question is from Jennifer Lowe of UBS. Please go ahead. Your line is open.

Hi, thanks. This is Rakesh Kumar sitting in for Jennifer Lowe. So, you just bought a 40% ARR growth, plus ARR growth, which is totally impressive. I was wondering if you could talk about how you think of levers of ARR growth as it relates to net new logos versus conversions and expansion on conversion?

I’ll pass it to Kevin.

Yes, sure. This is Kevin. So, yes, as I'm sure you can see over the last couple of quarters, our ARR growth has been over 40%. And as we discussed during our road show and in our S-1, it really is a great combination of new logos to the business, as John mentioned earlier, majority of the additions in the quarter were new logos for the Dynatrace franchise. And then the other nice thing we're seeing is a really healthy in that expansion rate. So, not disclosing the total number at this point, but it was north of 120% for the last three quarters, when we talked about that on a road show, it was in the high-130% range. So, really is a combination of getting new logos to the franchise, and then once they're on the Dynatrace platform, they're expanding very nicely.

Got it. And then I have a follow-up. I was wondering if you could talk about sales productivity trends and how long is it taking for reps to ramp and hiring plans that you have for the year?

So, we're not disclosing sort of our – all the hiring pieces and sales and et cetera, et cetera. But what I will say is that, we're in a better position than we've been in for two or three years now, from a hiring standpoint. Part of it is the momentum in the business, of course, attracts talent. But also, I think some of the positives online job site reviews relative to the company is also helping. So, from our standpoint, we're doing extremely well meeting our hiring goals, attracting talent and retaining talent.

Thank you.

Your next question is from Bhavan Suri of William Blair. Please go ahead. Your line is open.

Hi, gentlemen, thanks, and congratulations there a nice job out of the quarter out of the gate there. I guess, maybe I just want to touch first on the DM attach rate, obviously, you sell that as a separate skew there. I'd love to understand a little bit more about what you've seen there in terms of adoption and the attach rates and how that’s trended in the recent quarters? Thank you.

So, the digital experience management area, which is sort of the user experience components has been, we – we've had that module in our Classic product set for a while, it was just detached, sort of a separate product set.

Right.

In the Dynatrace platform it is an integrated module, where the AI engine pulls everything together into a single stitch together view from every tap click, swipe all the way through, all the infrastructure components of the back-end in a full stack view. So, we are seeing continued momentum in the attach rate. It’s interesting that the cloud, as we move to the cloud, a lot of interest went to just building the foundation for what we’re starting to see now is an acceleration, in fact, to the numbers that we had three, four years ago in our Classic world from an attach rate standpoint. I don't have the exact stats to the attach rate. We're talking about how we want to bring that forward and present to the market and investment community. But it's been healthy and – in any place where there's users attached e-commerce, home banking, go down the list, those are perfect opportunities for solid attach rate for the [dem module].

No, John, that's helpful. I guess, maybe a more strategic question and maybe I should have asked this one first. But as you think about sort of the automatic instrumentation, the automation features of the new Dynatrace platform, it feels like it should make – it makes it easier for you to achieve greater penetration within customers, because it's much easier to deploy and manage. I guess, is that the way to think about it? Because if you think about historically, maybe talk about a little bit, the average percentage of applications monitored by Classic customers and what's that look like historically? And sort of does that become meaningfully higher with Dynatrace platform because of the automatic instrumentation detection, the way the platform lights up, [indiscernible] the trends you've seen as customers, which sort of what that – you're seeing an expansion rate, obviously, but love to know, sort of number of applications or sort of – and is that the way to think about sort of that shift?

Yes, sorry, if I misunderstood the first question, I thought you meant the digital experience. management piece.

I did. I was – this is more strategic as you did. Thanks. You answered. Yes.

Fair enough. But you're spot on that the automatic nature and I mentioned it in the expansion, customer that I was talking about just a few minutes ago, that people start with a taste, try a few modules, is this really work as advertise, say my people really wield the weapon in other words, and the minute they get the hang of how easy it is, the expansion is quite rapid. It's been more – much more rapid than the – than our Classic product set and continues to show up in the net expansion rate. So, yes, the bulk of the net expansion today is additional applications. Going forward, we believe it'll be a nice consistent mix between additional applications and additional cross-selling of modules.

Got it. Got it, helpful. Thank you, guys. I appreciate you taking my questions.

Okay. Thank you.

Your next question is from Richard Davis of Canaccord. Please go ahead. Your line is open.

Hi, thanks very much. One of the areas that we've seen some of our companies try to pivot into is kind of government and things like that. Have you – to what extent do you feel that that's an opportunity and you know some companies – I can’t recall if you have said ramp or not, but that is one of the check marks and things like that. To what extent do you see that as an opportunity over the long run? Thanks.

Yes, I was saying it is a huge opportunity. I mean I don't know where the U.S. government falls as far as a consumer technology these days used to be like one of the top Number 6, 5 or 6 countries worth spend. So, it is definitely a good size market space, but we are early days in it, mainly because it requires an ongoing investment for a while before you see the uptake, which we now starting to see beginning with. From a standpoint of [indiscernible] that’s something that’s in process, an important pieces of the project, but I think that just we are excited about that opportunity going forward, I thought the example, customer example as pertinent and I look forward to a lot more stories and success in that part of the market.

Thank you very much.

Your next question comes from [indiscernible] of Jefferies. Please go ahead. Your line is open.

Thank you. My question goes back to the ARR question, so Kevin as you point grew 43% this quarter that’s three consecutive quarters, the ARR growth in the 40s, which accelerated from low 30s prior to that, and we all know that ARR is a pre-allude to future revenue. I guess my question is, how sustainable is that accelerated growth and doesn’t that stay in the 40s, but those are pretty impressive numbers, and I'm just trying to understand like because we get a question a lot from clients like okay, when the classic ARR goes away because you pointed out I think Kevin, that hey listen, when we convert we see much broader adoption and with the new Dynatrace platform, but you're also seeing the net retention that’s really high too. So, just trying to understand like has something changed out there in the market to like, that maybe that’s a second question, but related, how should we be thinking about that ARR growth going forward?

Yes. I think, I’ll jump in and then maybe John can add to this as well, but I think there is couple of things that are behind us right now working in our favor. First of all, we’ve been ramping our sales organization over the last 12 to 24 months, and we expect to continue to do that, so you know that will increase some bookings. So, that’s one growth driver. Second growth driver John mentioned is ease of use and implementation and the ability to scale out the Dynatrace, platform for existing customers is much more rapid and automatic compared to second generation monitoring. So, that’s driving higher net expansion rate. So, I think the combination [indiscernible] and as we are adding new logos and the core focus to the company over the last 12 months as well, you know that has tremendous opportunity. Our averaging ARR and the Dynatrace platform for customer today is north of $200,000, you know we think each one of those customers can be a million-dollar ARR opportunity for us over time. So, a lot of opportunity to continue to expand ARR brought new logos and in our updates.

Okay. Has there anything, maybe John, is there something else in the market too, because APM as you guys know especially from your experience back with the Classic, it’s always made a lot of sense and there was a lot of promise, and even in the early 2000s and a lot of companies went after the opportunity Compuware/Dynatrace [indiscernible] and then all the others. And – but it never really became or never really fulfilled this promise, but we are seeing something today in Dynatrace, and also in others. And there is a lot of questions, competition is something that wasn’t asked a lot about right now on your call, but it will be, right, because there was other companies doing well too. I’m just trying to get a sense of, is there enough room for other to continue to do well? Has something changed in the market, that’s also helping you?

I think there is a big disruptive shift that’s going around the cloud, you know we talked about it before. This isn't just applications going for the cloud and everything else [status quo]. This is the shift to the data centers to hybrid multi-clouds. And that’s requiring an entirely new set of tooling. So, think about 20, 30 years’ worth of tooling that’s been out there. All having to change over the next, 5 years to 10 years. That’s accelerating a shift to a modern set of platforms, and I say the platforms because in the cloud, you can’t go after it in the old way with the bag of tools. You have to think about it in much more holistic way because the entire stack is software. So, with that disrupted shift and that class of what we’re traditional icon used cases, you really have a dramatic shifting moment. We saw that five years ago, we came to market four years ago with an initial sort of offering to get our feet wet. We took at enterprise three years ago starting in 2016 and we haven’t looked back. So, we're really pleased with the competitive position. I mean, the four sites we have is paying off, and this disruptive moment is only beginning, it’s on the innings for sure. And I think that’s what we’re seeing and that’s why the TAM expansion is so great and so rapid.

Great. Thanks John, thanks Kevin.

Your next question comes from Raimo Lenschow of Barclays. Please go ahead, your line is open.

Hi guys, this is [indiscernible] for Raimo. Thanks for taking my question and congrats again on the first quarter update, so my question is on the product roadmap, so if you could shed more light on, across if you look at obviously it is the unified platform, but if you look at the different used cases I guess across APM logs and infrastructure monitoring along with the AI Ops, I'm just wondering if you can give us a sense of the product priorities that you have like are those more focused in some of those areas or is it more consistent across the board? And I have a follow-up question to that.

Good question and thank you for your kind words. Our investment is consistent across all of them really. They are all monetizable modules, and when you have something that is monetizable then you are going to put some effort into it. So, we have team on every one of those, but we think of as key used cases. The, we’re extremely strong in APM as you would expect, that’s, that we believe is the high ground. It’s very difficult to do well at scale, and at the same time it’s essential for the way CIOs and CTOs and even CEOs now think about their digital transformations, but we do have significant investments in cloud infrastructure monitoring in the AI Ops space and in the digital experience space, which we also feel as a very strategic high ground for us as well. So, in order to cover the Cloud, we’ve had to do all of these pieces because we do think of it as a full stack. And so, what we're doing now is sort of breaking out different pieces of the puzzle in the standalone sort of components for extensibility and reach beyond just the fall stack view that we started with, if that makes sense to you.

That’s helpful guys. Follow-up to that is, the other part of the question is the pricing model. So, I mean, I'm just wondering if you can give us some more color on what you're seeing in the pricing environment because some of your competitors are sort of like talking about some new pricing models, maybe from our personal conversations you are hearing the same, so just wondering if you can give us more color on the pricing environment that you're seeing? Thank you.

From a pricing standpoint, we have been, I would say, we listened to customers. I mean I really don't believe that the, you need to make sure that your customers are happy that you are easy to do business with and the rest, and I think we're being smart with how we manage our pricing and our licensing models. We have a fair amount of flexibility. We have a direct sales organization, 90% of our sellers are outbound in the market. We sell to enterprise customers who expect some flexibility, and we are pretty good at adapting license strategies that fit customers and help them expand our product set widely within their organizations. And I think you see that with the net expansion rates. I mean, if we’re really difficult and challenging you just wouldn't see that. So, I'm happy with how we're pricing. I'm happy with our flexibility in our licensing models, and I can only speak for ourselves, but that’s where we sit today. No need to change.

Thanks guys.

Your next question comes from Erik Suppiger of JMP Securities. Please go ahead. Your line is open.

Hi, this is Joe Goodwin on for Erik. Thank you for taking our questions. I was hoping you guys could give us some color on what portion of customers are using Dynatrace for applications running on containers and then anything around how fast the containers business is actually growing?

So, I don't have the exact numbers on Dynatrace customers running on containers, but what I can tell you is that nearly 100% of the Dynatrace customers are cloud-based customers. And the container world has been around for a little while now, whether they started with darker or what have you, but what we have seen in the last 18 months of the rapid shift toward Kubernetes has really been interesting to watch as people look for portability platform across sort of the multi-cloud strategy. And whether that’s 15% to 20% of our customers or whether it’s more than that today, I'm not sure, but what we do here from customers and surveys and so on what we've done is that cloud native workloads and contain or orchestrated environments are going to sleep through our enterprise customers to the tune of 80% to 90% over the next couple of years.

Understood

I should probably add on that, you know it’s actually a great situation for us because we purposely built for dynamic containerized environments. So, it’s great from our standpoint to see the rapid rise of this kind of dynamic orchestrated environments.

Understood. And then just a quick follow-up, can you provide any insight and how much of a drag on gross margins was the cause of supporting the Classic product during the quarter?

So, this is Kevin here, so we – as you know, we have a superefficient Dynatrace back [indiscernible] customers all of our customers are [indiscernible] when their data is in the cloud or behind the firewall. So, it’s superefficient there. The Classic product is winding down and you will see the margin expansion over time from a gross margin standpoint. So, we are not really breaking down how many dollars are going to be pulled out of that business, and we will continue to see as we have seen gross margin expansion going forward.

I think the point is that the classic products that is not as efficient as Dynatrace, and you can sort of expect that from a totally new stack, four years five years versus some of the classic products that go back 12 to 15 years, if they are technology stack.

Great. Thank you.

There are no further questions at this time. I will turn the call over to John Van Siclen for closing remarks.

Yes, thank you. I like to thank all of the investors and analysts for your time today, as well as I'd like to thank many customers we have, partners and employees who’ve helped us build a very strong company, you know we’re excited about the path we’re on, we’re excited about the opportunity ahead and we look forward to updating all of you in about 60 days from now. Thank you very much. Good evening.

This concludes today's conference call. You may now disconnect.