Doug Baker
Analyst · BMO capital Markets
Thanks Mike. So, I'll this offer my take on the quarter. There's a lot to likes in this quarter and there are some areas that we're addressing. The good news is as we leave the third quarter moving into the fourth quarter, we're in a very good position in this year successfully, while I'd say importantly building momentum as we head into 2020. So, the positive in Q3 will certainly 12% adjusted EPF growth. We have very strong cash flow with a Q3 conversion rate of over 100% as we reduce inventories pulled our supply chain SAP roll out in North America, year-to-date cash flow is up 29%. We also continued our strong pricing helping drive the 140 basis points OI margin improvement Mike reference. Our team is executed really well across the board. They continued to drive the business performance improvements. They're also managing in North American SAP rollout, which has moved from supply chain into the commercial arena and they're also managing a spin of upstream all this they're doing while improving the business. So, we also talked that we've shifted our sales team priority focus, as raw materials stabilized and some market has softened. We've moved our field team focus from what I call pricing and growth to growth and pricing, meaning growth is primary. That's the only thing we asked him to do, but you always have to have something as number one priority and right now we believe it's smart to have growth as the number one priority. So, this shift moves this team back to what I would call their natural state, and we're seeing strong results in all of our leading indicators. Net business is accelerating. It was virtually flat year-on-year in Q1, up 10% in Q2, was up over 40% in Q3. We really need roughly 15% year-on-year to continue the growth trajectory that we'd like to see. At the same time while we're accelerating our net new business, the team has continued to deliver on pricing which excluding upstream in Q3 was up 3%; and very importantly, our customer retention has improved throughout the year as well, so our pricing efforts are not leading to declining retention trends. Finally, I feel very good about our priorities, our plan and the execution. So, we got on cost early, we remain on cost, we've got a great job securing the needed pricing as we've discussed, we've also shifted successfully to driving new business; and as I mentioned are starting to see those results while continuing to secure pricing. We're also driving the critical investment for sustained advantage like digital, like SAP, like people development and like the upstream spin. So now, let me turn it back to Mike, who will open up the Q&A session.