Greetings, and welcome to Ecolab’s First Quarter 2021 Earnings Release Conference Call. [Operator Instructions] As a reminder, this conference is being recorded. It’s now my pleasure to introduce your host, Mike Monahan, Senior Vice President, External Relations. Thank you, Mr. Monahan, you may now begin.

Thank you. Hello, everyone, and welcome to Ecolab’s first quarter conference call. With me today are Christophe Beck, Ecolab’s CEO; and Dan Schmechel, our CFO. A discussion of our results, along with our earnings release and the slides referencing the quarter’s results are available on Ecolab’s website at ecolab.com/investor. Please take a moment to read the cautionary statements in these materials, which state that this teleconference and the associated supplemental materials include estimates of future performance. These are forward-looking statements, and actual results could differ materially from those projected. Factors that could cause actual results to differ are described under the Risk Factors section in our most recent Form 10-K and in our posted materials. We also refer you to the supplemental diluted earnings per share information in the release. Starting with a brief overview, the first quarter showed continued sequential business improvement that was offset by the Texas freeze. Adjusted EPS were $0.81. That EPS included the impact of short-term supply chain and customer disruption from the freeze that were estimated to be $0.10 per share. Healthcare and Life Sciences segment showed further strong sales growth. The Industrial segment experienced a modest sales decline as its growth was offset by the freeze impact. The Other segment significantly narrowed its sales declined from the fourth quarter and the Institutional and Specialty segments sales declined narrowed slightly from the fourth quarter as sales trends within our U.S. institutional business improved through the end of the first quarter. Our markets are broadly improving and increasing rate of vaccination along with the easing of social restrictions provides further support for the global economic recovery. We expect that broad improvement leveraged by our investments and the work we have done to further our critical innovation, service and digital business drivers, as well as our cost efficiency measures will help drive strong comparison against 2020 results over the balance of the year and results in 2021 adjusted earnings per share that exceed 2019 adjusted earnings per share from continuing operations, excluding the estimated $0.15 per share impact from the Texas freeze. Over the past year, we’ve seen the value of Ecolab’s premium product and service expertise, once again, underscored through continued strong new business growth, as well as our strengthened customer relationships, despite the difficult market conditions. Our position as leader in food safety, clean water and healthy environments has become even more important. We believe this position along with our strong long-term growth opportunities remain robust driven by our huge remaining market opportunity, our leading global market positions, our focus on providing our strong customer base with improved results, while lowering their water, energy and other operating costs and through that, our ability to help them meet their growing ESG ambition. We believe these sustainable long-term business drivers will continue to yield superior long-term performance for Ecolab and our investors. Now here’s Christophe Beck with his comment.

Thank you so much, Mike, and good afternoon, everyone. I’m very pleased with our first quarter, which was right in line with our expectations. Excluding the Texas freeze, which we discussed earlier our business continued to show solid fundamental improvement that gives us confidence in our full year outlook. Our underlying business momentum, as well as margin development gets improving across the board leading to strong results in the first quarter. Excluding the short-term impact of the Texas freeze our Q1 adjusted EPS showed a significantly narrowing decline versus the prior year continuing our improving quarterly trends. It’s also ahead of what we delivered in Q1 2019, which is a good indication for our expected full year delivery. We did all this, while continuing to invest in our major growth initiatives and in our global team capabilities to leverage our position as the markets reopen. Excluding the freeze, all segments stayed strong or showed continued sequential improvement. Our fundamental business strength get gaining momentum, especially in our Institutional division, which saw definitive pick up as we exited March. Our Industrial segment, which was most impacted by Texas freeze delivered improved underlying growth trends versus the fourth quarter of 2020, and continued to further strengthen its margin. Healthcare and life sciences maintained their strong double digit growth and solid margin improvement. This good start strengthens our confidence for the full year and beyond. Our general market outlook remains largely unchanged versus what we said in previous calls. North America and China moving ahead of our previous expectations, while Europe and several emerging markets remained behind as they recover from extended lockdowns and are still impacted by a rather slow pace of vaccination. So the exact timing of the global reopenings might shift a few months, which might also shift some of…

Thank you. That concludes our formal remarks. As a final note, before we begin Q&A, we plan to hold our 2021 Investor Day on Thursday, September 16 at St. Paul. Operator, would you please begin the question-and-answer period?

[Operator Instructions] Thank you. Our first question will be coming from the line of Tim Mulrooney with William Blair. Please proceed with your questions.

Good afternoon.

Good afternoon, Tim.

Hi, Christophe. I know everyone’s expecting a strong recovery in the Institutional segment in the second quarter, particularly given the easy comparison that you have with last year. But I’m curious if you could maybe talk about how the recovery in that segment is unfolding on a global basis. How is U.S. institutional performing recently relative to some of your other major global markets? And how do you see that playing out through the second quarter?

Thank you, Tim. So on institutional, net-net it’s happening as expected. We had the U.S. and China ahead of our expectations as we can read as well in the news. And on the other hand, so we have Europe and a few emerging markets that are behind as we can see with restrictions, with lockdowns, with the slow pace of vaccinations, especially in Europe as well. So that’s the balance that we are trying to manage. When I think about how institutional did during the first quarter. We saw a nice pickup in March, it’s being confirmed in April right now in the second quarter. So net-net Q2 should be more or less as expected if there is one caveat might be so the timing of reopening in Europe and some of the emerging markets that might shift some of that growth in Q3. But for the full year, I confirm the outlook the way we described it in the previous call.

Okay. That’s great. Thanks. And as my follow-up, can you just talk about within the Institutional segment how your customers, that are open, how they’re spending? I know this has been a common theme that folks have asked on a conference call but curious on your updated thoughts. Are customers spending more than they were relative to pre-COVID levels on things like hard and soft surface cleaners, where I know that there’s maybe some elevated demand. And do you think eventually that demand returns to pre-COVID levels? Or do you think that it settled somewhere above pre-COVID levels given the emphasis on virus protection and the like. Thank you.

Good question, Tim. So our focus as you know is on our corporate accounts, so those are chain customers. Regional or global customers those are the ones who have weathered the pandemic better than others as well. Most of them are investing in new units or in the refreshing of current units as well, which bodes very well for our business for today and for tomorrow. To your question on the hygiene products, basically the way we think about it is that it’s going to be a bit less than during the pandemic where the measures obviously are going to be a little bit less strong than what we’d experienced over the past 15 months. But it’s going to be higher than what we’d experienced to pre-pandemic as well. So net-net, we think that our position in institutional has strengthened and the customers that we serve are going to be in a better position as well.

Our next question is from the line of Manav Patnaik with Barclays. Please proceed with your question.

Yes. Thank you. Good afternoon. I just wanted to attach on your comments around Europe, if you could just elaborate a bit more in terms of – I know pre-pandemic, it was structurally I guess, just a little growth area and there was some competitive dynamics. So I was just curious if you see any of that changing, once we do get this inbound or reopening.

Hi, Manav. So to your on Europe, so Europe had a good year last year. So in 2020 we had flat sales overall. We had our profit margins that went up as well. So overall I was very pleased with the business development that we saw in that critical region for us. And if I look at 2021, it’s kind of an on/off approach that they are having. So first I’d like to put on the side to the UK, which was partly reopen, as we know, so way ahead in terms of vaccinations versus continental Europe. So UK, we saw a good development over there, continental Europe, so most of the countries are in complete lockdown, so most of the large countries have curfews even as well as that’s true for Germany and for France for instance as well. So most, if not all of the restaurants and hotels are for the most part closed, which is something that’s going to change hopefully before the summer. They’re all talking about reopening in order to protect the summer season. I hope that that’s going to be true. It’s going to be a bit later than what I had expected ultimately here, but then it’s going to drive a rebound which is going to be positive in Q3. So, as I mentioned before, we might have some of the growth we were expecting in Q2 shifting to Q3. But all in all, so for the full year, it’s going to be similar than what we had thought.

Okay, got it. And then the other question I just had Christophe was on water. I know it was 3% growth backing out the Texas freeze. But just given just the water scarcity issues out there, I was just curious, can water grow just like life sciences and healthcare is growing just given the need out there? Or are there any limitations to get to that kind of growth rate?

Yes. For water, so you mentioned it was 3% ex the Texas freeze, it’s important as well to keep in mind that within water you have light industries, heavy industries both are growing ex-Texas in mid-single plus which is very good in Q1 and you have mining, which is still in the negative territory since we exited some of our coal business. But even mining is going to come back in a nice way, I think in the next few quarters and years for sure. And to your point on water scarcity, we see always more customers are coming to us and asking us how to help them reach their net zero objective that they have for 2030 or for 2050, which is right in line with our ESG promise as the company and offering our customers. And that’s going to feed as well. I think the momentum, so for water in the years to come.

All right. Thank you very much.

Thank you, Manav.

The next question is from the line of David Begleiter with Deutsche Bank. Please proceed with your questions.

Thank you. Christophe, can you discuss the pressure from raws you are seeing and the pricing you need right now to offset that and when that might equalize prices versus raws?

Yes. Hi, David. On the raws it was pretty benign in Q1, as we’ve shared, but if we look at the full year, if we look at the indices that you read to it’s obviously much more than what we had expected initially. But when I step back and look at the overall picture, it’s roughly kind of mid-single gross in terms of cost for our overall raws spend, which is more than what we had expected, but something that we had experienced in the past as well. We know and we have the capability to price for that in a good way. That we price to over customers based on value that we create as well. So for them, which means that we do that as well over time, it’s not a rapid shift over a month, take it some time. And just as a reminder, we tried to get the dollar value, so within 12 months back and the margin percent, so in 24 months, so the second year or so. The way we look at it today for 2021 might be a slight net negative. But I’m not even sure about that, our teams are good in doing it, and what we’re seeing right now is nothing exceptional versus what we’ve experienced in the past.

No, very good. And can you just discuss the competitive intensity in the marketplace. You have – one of your competitors is now public. Talk about your share gains you saw in Q1 and what you expect as you go through the year versus perhaps to do a more public profile to competitor.

So I’m really happy with the share gains that we have in most, if not all businesses actually where we tracking the number of units that we are serving, the number of solutions that we serve in to existing, you need as well. And we’ve talked about that over the past few quarters that was an objective for the whole team during the pandemic to gain share that when it reopens, we can leverage obviously that pick up and that’s happening as we expected, which is really good. And you’re right, so one of our competitors has become public over the past few weeks. We’re very familiar with them. We’ve been competing with them for many, many years. We respect them a lot as well. And I would say they make us better because we need to be better than them. And when you think about it we overlap in a - less than a third of our end markets. We’re 5x larger, we invest 10x times more in R&D and digital than they do as well. So I feel really good about what we can do for our customers and how are we gaining shares versus them on the marketplace.

Thank you very much.

Our next question is from the line of Rosemarie Morbelli with G. Research. Please proceed with your question.

Thank you. Good afternoon, everyone.

Good afternoon, Rosemarie.

So Christophe, what would be the likelihood that you could be close to the 2019 level of [indiscernible] including the hit from the freeze and outside of Europe recovering? Or do you need Europe to open its doors to all Americans vaccinated and we are all going there in order to help you guys? What do you need in order to do better than what you are looking at currently?

So right now, I feel very good about delivering these 2019 adjusted EPS, excluding the Texas freeze as you mentioned. The Q1 delivery saw – has increased our confidence to deliver that. As mentioned before, there might be some shift between Q2 and Q3 because of the timing of reopening in Europe, as you mentioned. But overall with everything I know right now, I think that the delivery as we described it is the right target. If things improve in Europe better than the old thing, well, we will definitely try to gain more momentum. But for now I think that the 2019 EPS deliveries would be a good target excluding Texas.

Okay. Thanks. And then looking at SMB, could you talk a little bit a more details of the different segments or areas in that particular segment?

The SMB had a good year. Last year, it’s one of our best businesses as you know, so good growth, good margin, good margin improvement. The all industrial and segment obviously did as well. SMB had a strong start in 2020 when the pantry loading, so was happening in the first quarter and a little bit beyond as well. So we have some compare reasons challenges right now, but underlying, I feel good about where SMB is going. It’s a little bit different by end market. So we had the milk products that were impacted for a while because of schools being closed. That’s improving progressively, so which is good. We see beverage and brews beers improving in some places, especially in the U.S. but very strong in Latin America where everything is closed. So that’s going to be good for the future. That’s a little bit less good right now. And in the food segment that’s where we have strong comparisons versus the previous year where pressures a little bit for the year-on-year comparison. But net-net, the Q1 fees a bit softer because of the comparison, but underlying, and especially when I look at the new business being generated in SMB, the next few quarters are going to show some good delivery as it used to be as well in the past.

All right. Thank you.

Thank you, Rosemarie.

Our next question is from the line of Gary Bisbee with Bank of America. Please proceed with your question.

Hey guys. Good afternoon. I guess the first question, can you just give us an update on where we are with the cost savings programs? Sort of what have you achieved to date? What’s likely to be achieved in 2021? And then how much savings are left from those big programs for beyond 2021? Thank you.

Thank you, Gary. I’ll pass it to Dan, who has the details. But generally, the progress that we’ve made in our cost savings program, which are all meant to strengthen our performance, post-pandemic as well. So if anything, things have progressed better than we had expected. But with that, Dan, maybe some more detail.

Sure. Gary, thank you. Just for common reference, maybe it’s probably helpful again, to build up the pieces of our cost savings program, which you’ll recall was originally announced back in 2018 has accelerated 2020. This was the initiative to capture new investments in our digital offering with a $200 million cost savings target. We expanded it at the time we announced the ChampionX then covered things like spend, cost and anticipated costs related to ChampionX. We expanded it again to cover some aspects of high chain industrial business, and most recently to cover some restructuring, really some reshaping maybe of our institutional business to improve principally field delivery. So you add all that up and we have a targeted cost savings of about $365 million. Some of that is in gross margin. The big bulk of it is in SG&A. Year-on-year the incremental piece that we expect to capture in 2021 is in the neighborhood if you look just at the SG&A piece $120 million, so that’s a big help in 2021. I’d remind you there’s a lot of – $91 million, I’m sorry. There’s a big piece that is after – the net of it is that we think that this entire program will essentially be delivered by the end of 2021 and there’ll be pieces of the institutional program that’s built to 2022, but the bulk of it will be fully accrued and fully delivered by the end of 2021.

Okay, great. Thanks. And then the follow-up question, just, how are you thinking about multi-year growth beyond 2021 as we get more normal performance for the business post-pandemic. Historically you’d laid out a number of long-term aspirational targets. Should we think back to those as appropriate? Or just can you give us a sense how you’re thinking about the multi-year?

Gary, just to make sure I understand your question. So you mean in terms of sales growth and earnings growth, right?

That’s right. Yes. So I know this year’s got easy comps and there’s a lot of moving parts, but over the next two, three, four years, are those normal targets still reasonable? Thank you.

Yes. Our ambition, Gary has not changed, so the 6% to 8% organic, the 13% to 15% EPS that has been true for many, many years, and it’s not going to change in the future. If anything, our position has strengthened out there, when you think about the rise of hygiene standards did the search for most companies to improve their profile in terms of ESG delivery, net zero in water consumption. So being one of them the need for digital solutions as well. So those are all things that are improving, our position so going forward, so no change in terms of growth expectations for the future. If anything, our position has as improved.

Great. Thank you.

Thank you, Gary.

The next question is coming from the line of John McNulty with BMO Capital Markets. Please proceed with your questions.

Yes. Thanks for taking my question. In the Institutional business specifically, can you speak to the number of accounts that you serve this quarter versus the prior quarter? And how that may have changed? And then I guess to that are starting to see any early signs of new account or I guess, potential customer launches at this point? Or is it a little bit early given where we are in the pandemic kind of stages at this point?

Good question, John. We don’t share the exact number of accounts or solutions per accounts that we’re tracking on a monthly basis for a long time, actually feel competitive reasons for the most part. But what I can say is that the number of accounts are keep going up which is good month after month, which is giving us confidence obviously for the growth of our business going forward because we talked to grow without having more customers buying by programs from us. So more accounts, buying more solutions, and one thing I’d like to add as well is the Ecolab Science Certified program that we’ve launched a year plus ago in institutional requires customers to buy most of our solutions in order to qualify for this certification. And this is driving as well, penetration of solutions in a good way, and it’s helping as well with the retention as well going forward. So not only are we gaining number of accounts and solutions, but we are keeping them as well longer because customers are interested in keeping the certification at the same time.

Got it. And is there a way to think about on the Ecolab Science Certified program, the difference in total value that you’re getting from a specific customer verse one that’s not tied into the program if there’s – looking at like a like-for-like customer, obviously.

So it depends obviously where they’re starting from, if they just bought one solution the gap is way bigger and the opportunity is much bigger. In some cases with some of our long-term customers, while they’re buying everything from us everywhere around the world in that case, the opportunity is much smaller. But when I think about it, Ecolab Science Certified was a program, we did not plan to launch pre-pandemic that came as an outcome of the pandemic where we really recognized that our customers needed some help in order to make sure they could protect their guests. And at the same time guests coming into a hotel or in a restaurant, all looking for more reassurance and that’s going to be trouble for the quarters to come. So we’re measuring as well. So the number of locations that are certified by Ecolab Science Certified, it’s pretty large. Actually we’re not disclosing that number, but it’s by far the number one program in the U.S. Right now it’s generating incremental sales, which is pretty significant as well as at the same time and as you know we’re supporting that as well as a brand in the media, which gets always more recognized by consumers or guests as we call them in that industry. So all in all, this is really good to grow our market share in institutional.

Got it. Thanks very much for the color.

Thank you, John.

The next question comes from the line of John Roberts with UBS. Please proceed with your question.

Thank you. Does it matter that COVID, isn’t significantly transmitted on surfaces or it doesn’t matter because cleaning theater is more important.

Infections can be transmitted journey in so many different ways. As we know, it can be the air. It can be what you eat. It can be what you touch. It can be what you drink, the hands that you shaking, obviously, so it’s true that COVID is mostly transferred through the air. But many other illnesses are transmitted so through surfaces or human contact as such. And when I think about infection prevention, well, short-term, we all think COVID-19, but mid to longer-term, we think about any infection that could happen out there and surfaces like human contact are a big vector, as we know. One example is that, in hospitals, the number one vector of infection is through hands as well, not for COVID, but for many other infections as well. So overall, making sure that you reduce the number of infection in a public setting done, well, you need to have surfaces of infected as you can.

Okay. Good answer. And healthcare was 5% excluding one-time sales and 12% including, could you talk about that difference?

The main difference – first of all, I’d like to say, so Healthcare used to have underlying sales of 3%, 4% before pre-pandemic getting towards these underlying so 5% plus is a good step up and you’ve seen the margins went up as well in a good way, which is all very encouraging for this business. Now, the difference between the 5% and the 12% is solely driven by significant in deals that we’ve made with some governments around the world during the pandemic to address, obviously, the infection risks in the UK, in Germany, in Australia, in New Zealand, in many countries around the world. This is COVID-19 related. So it’s stapling-off right now. So you start the compares as well against very high growth last year. And that business is going to be reduced. We knew that. And then we get back to the underlying growth of these 5%, as you think.

Right. Thank you.

Thank you, John.

Our next question is from the line of Vincent Andrews with Morgan Stanley. Please proceed with your question.

Thank you. Dan, can I just ask you about the working capital and how you’re thinking about free cash flow this year? Just noticing inventory was up about $100 million, $120 million in the quarter versus last year, even though sales were down, I think you mentioned in the prepared remarks that you’re building inventory ahead of the recovery, but just how should we expect working capital to trend overall? And then ultimately what that’s going to translate into free cash?

Thank you, Vincent. I’ll pass it to Dan to just in a second. You’ve mentioned it right. So on one hand, we’re very happy with the cash flow delivery in the first quarter. And on the working capital piece, it’s really, so for us, we want to make sure that we can produce enough product for the reopening. That’s happening in the various states and markets around the world. And that has an impact of busy on working capital. But with that, Dan, can you add some comments on that.

Thank you, Christophe. And that might be the answer to the core of your question. And so inventory, look, internally, we’ve been very clear that the mistake that we are not going to make is not going to have product – the right product in the right place to serve our customers as their path to reopening accelerates. Okay, so you’re right. We built significant inventory versus the same time last year also versus year end 2020. And my guess is that we will continue to, because we’ll have the right stuff where we end our customers both need it. If you think about the recovery of the business, generally, rebuilding the balance sheet means that there will be some pull on inventory, accounts receivable too, which are in very good shape from a payment perspective, but as people buy more stuff, we’ll have more on the balance sheet in accounts receivable. We’ll continue to manage our vendors and what we purchased with the appropriate discipline. But there’ll be an investment in working capital as the business rebuilds, which is the expected and completely appropriate. The net though of our cash flow delivery for the full year, even including the higher level of CapEx that we will continue to invest in the business in 2021, our cash flow will continue to be bigger. And also it will be, if you think about the metric that matters most to me in terms of conversion, it will continue to be in the mid-90% range, which I think is a very good number for the company and for the model. Okay.

Okay. Thank you. And maybe Christophe, any comments on where you are with sort of the bolt-on M&A pipeline.

With the M&A pipeline, that’s always a difficult question. Obviously, we have a very rich pipeline. We’ve been working quite a bit during COVID. We’ve done less transaction for the obvious reasons. But we’ve done a lot of strategic work. We’ve built a lot of relationships. So with targets we have out there. So I feel good about the pipeline we have. I want to absolutely invest in places that are driving higher growth and higher margins and making sure that we can do that that valuation that are good for us and for shareholders. So I feel good it’s about to come.

Thanks very much.

The next question is from the line of Scott Schneeberger with Oppenheimer. Please proceed with your questions.

Thanks very much. Good afternoon. And this with regard to the Texas freeze, it looks like that lost revenue came in a high decremental margin, if my numbers are correct. Could you please elaborate on just how that impacted? And now that we’re near the end of April, have you seen the full $0.15 impact? Or is this going to drag on through the fall on, through the second quarter, possibly third, just curious what type of lag there is occurring? Thanks.

Yes, Scott. So the Texas freeze, we expected this $0.15, which seems to be the right number as we speak, $0.10 have impacted Q1, as we communicated and we expect the remaining $0.05 to impact Q2. We see things really moving behind us, it’s not the perfect science, as you can imagine. So what froze, what was closed, when it reopened? This is something that we can’t control as such, but what I like is that things already saw backing up operations. That’s true for our customers. It’s true for us and our suppliers as well. The only issue we had was backing mostly March and April, which was obviously across two quarters. But $0.15 is the total number, $0.10 in Q1, $0.05 in Q2. It’s happening as expected.

Thanks, Christophe. And then peers of yours in the industrial segment, where if I backed that out the weather impact, very elevated margins. And just curious, what incremental upside do you see in the segment going forward? It looks very strong since the onset of the pandemic and shrinking? Thanks.

You’re right that the knowledge in working industrials has been remarkable. Over the both few years, it was over 300 basis points in 2020, while it stays were slightly declining. As you know, so in Q1, Ex-Texas, that was also a double-digit operating increase, which was good as well. And going forward, I believe that’s a winning business. There will be times with raw materials and pricing where quarter-over-quarter things so might lag a little bit. But generally margins will continue to improve in industrial, especially, because the value that we provide to our customers is unmatched. As mentioned before most of the customers are coming to us, especially, so in our water business is to help them reach the ESG commitments that they’ve made for 2030 or 2050. Well, there’s no one else that can truly help them as we can. This is something that is driving growth and each driving margins as well for us, because they need better technology which is where we invest most in research as well. That’s where we had the highest margin. So it’s good growth driven by good natural feedback, which is driving as well, our margin. So the short answer to your question margins in industrial are going to keep improving.

Right. Thanks very much.

Our next question is coming from the line of Laurence Alexander with Jefferies. Please proceed with your questions.

Good afternoon. Just following up on the margin discussion and the price versus loss, as you look at 2022, 2023, should margin speak for the entire firm, be hitting a new high.

It’s a great question. So it’s hard for us to know exactly how it’s going to be in 2021. So knowing 2022 and 2023, so we’ll be even hotter. The way we drive pricing is really so driven by the value that we create for like estimates. In other words, how much savings we have them deliver on a year. They invest 10% in our services and they get all 20% or plus back as a return. This is the way we price. It’s basically – so sharing how much value we create so far like estimates. Obviously, when there are raw material increases like – we’ll be experiencing the next quarters and probably years to come. Well, we add that to the equation. We’ve been quite successful over the past few years in doing that. That’s been one of the reasons why margins have improved so well over the past few years, and especially as well last year. So I don’t know how roles are going to be in 2022 and 2023 that I know that our pricing is going to keep being into 1% to 2% plus range, depending on how the raw materials are market, but it’s never going to go down. So all-all it’s going to be up in price and it’s going to be driving margins up as well over the long-term.

And then are there any end markets where you have been surprised at the elasticity of demand and where you’re seeing a clear trade-off between pricing and organic growth?

You mean in a negative manner?

Just – I mean, has anything changed in your framework over the course of the COVID related disruptions. Have you learned anything new about kind of the end market behavior where you’re like, okay, that was not expected?

No, if anything, it’s more interest on one hand, it’s all driven by this increased trends of ESG have sustainability commitment. So what we do for customers becomes even more critical and customers are ready to invest more in order to get more return from a financial perspective, but also from a image perspective, because they’ve made commitments as well out there. But on the other hand, it’s also in times where performance – cost performance becomes more important. Think about some of the end markets are economically challenged, right now. Well, our solutions as you or handy for those customers because it has some improved the cost competiveness which is you can do the same work, the same outcome, a better outcome was much labor or creating less ways. So using that natural resources as well, so it’s a good sign that should sell. On both sides for customers in most segments, well, they need more of what we do in order to reduce the impact on the environment and why they do so they reduce that cost as well, which is even more important than difficult economic time. So in terms of the specific end markets in both cases. This is a good story for us.

Thank you.

Our next question is from the line of Andrew Wittmann from Robert W. Baird. Please proceed with your questions.

Great. Thanks for taking my questions. You’ve had a couple of questions on margins. I wanted to do another one. You had the one on the industrial segment. You had the consolidated margin question. But I had a, kind of a two-part question here on the healthcare segment, to start out with, obviously, here, you talked about some of the large governmental orders and other things that probably helped your fixed costs leverage in that segment over the past 12 months, I was just wondering as those comparisons are now stiffer and the business starts to normalize above historical levels, but it starts to normalize last year, at least if you think that some of the fixed cost leverage goes away, if that’s the appropriate way of thinking about that segment margins in the 12 months ahead. And then secondarily just maybe a little bit more detail on the institutional segment margins obviously the volume declines or significance, I don’t make sense what’s happened to the margin so far but on the way back up with the cost reductions programs that you’ve put in place, do you think that when the revenue level back – gets back to 2019 levels, is there any reason to think that the margins would be any different in that business than they were pre-COVID? Just recognizing that the customer base is probably going to be somewhat changed, maybe not your so much to the national accounts, but a lot of changes to hospitality and food service stuff, I want to get your thoughts on that. Sorry for the long question.

No, that’s good. Thank you, Andy. Maybe starting with healthcare, very different dynamic of business, I mean, in institutional, so in healthcare, first of all, very pleased with the underlying growth performance. So moving towards these 5%, which was an objective for a long time, it’s taken us so many years to get there and COVID has helped because the infection prevention awareness of customers and patients in that days has gone up very clearly during COVID-19 which is good. So underlying growth solid in healthcare and that’s here to state. Second on margins, very good improvement last year, in some cases had partly with the one-off those government deeds that we talked about earlier, but I feel really good that margin is going to keep improving in 2021 and in the future as well. So this is here to stay. So good story in healthcare and for me, that’s not the end of the story. It’s really up to us to improve it further, that’s on healthcare. Institutional saw very different story, especially, so coming out of 2020, which is the business that’s being impacted the most in our company, the 90% plus of the COVID impact at Ecolab was on institutional division, as we all know, which is 20% of our overall company as such. So when I think about the margins, I would say two things, Andy, the first one is every quarter, it’s going to improve and we’re going to get a lot back from what we lost in 2020. And we’ll get close to where we were in 2019 pre-pandemic. So probably not that the end of this year, but early in 2022. And the second part of your question, so post pandemic, if I can call it that way, well, we’ve invested in our organizational development/restructure. We’ve invested as well in field technology, that’s going to help as well, the performance. So if anything, the margins of institutional over the mid-term that should improve versus what we have seen pre-pandemic.

Thank you very much. Have a good day.

Thank you. Our next question is coming from the line of Shlomo Rosenbaum with Stifel. Please proceed with your questions. Mr. Rosenbaum, your line is live. Please shoot your question.

Sorry. Christophe, maybe you could talk a little bit about the discussion used to be before the pandemic, a lot more about the investments that were being made in digital solutions. I know the company didn’t want to pull back on investments through the pandemic. Can you about what has happened over the last year, where there have been areas of adoption that have been accelerated because of the pandemic and where there might be areas of lag?

Great question. Thank you. Shlomo. Digital has been an important party for us for many, many years. It started 30 years ago. Actually, what’s called differently, obviously, back then that was true when we did – so we moved monitoring of pool on falling institutional, and that was especially true. So we have 3D trays for industrial water business as well. And if I fast forward, ultimately, so for 2020 things that accelerated, because in many instances we could not go to estimate locations for obvious reasons, so related to COVID, so customers and our teams have embraced digital solutions even more than before. Keep in mind as well, that we invested over the past, high figures, over a $150 million a year in digital. So we were ready for that moment during the pandemic, that was more luck than genius, obviously as such, but it became very handy as well as such. So when I think about the three main drivers for us in digital, I think the first one is to drive customer value. So it’s subscriptions, it’s a regional prevention programs, for instance, as well. They all driven by digital technology. We said that technology, this is growing very nicely. The second one is our field solutions in order to improve the productivity and the value created by our 25,000 people around the world. Institutional, as rolled out everywhere around the world, then you platform during COVID and that’s going to help us as well. So if a post pandemic, that’s what I just answered as well before, which is one of the reasons why our performance in institution will improve. And the last pillar is the customer experienced e-commerce for instance, that has gaining – that has gained traction in 2020 also because of the remote nature of the customer relationship that we had in during the pandemic. So on all three fronts good progress in 2020. And when I looked at the progress we making in digital in 2021, our digital enabled say adopt roughly $1.5 billion and growing double digit as we speak. So a very good story, all in all.

Okay, great. If I could follow-up, is there any progress to note in when the new verticals was going to be kind of the data center area? Is there anything to a report on that over the last year or quarters?

Well, it’s been a great story. Because we’ve all ended up working remotely on whatever is your system of preference, Webex, Teams, Zoom and so on, remote monitoring of applications as well or plans, it’s an industry that has been booming. As you can see, as well as, so from the numbers from the tech industry that we serve, really last year which was also pre-pandemic, we created global data centers as a dedicated business which came luckily enough. So very, Andy, so for the pandemic and since then, this business has been growing strong double digit operating income improvement, very strong as well. And interesting enough, so the customers that we serve, which all the tech companies the ones that are owning those data centers operations. At the same time, it have made big commitments in terms of water and carbon savings. Well, this is the work we do for them because that’s ultimately where they use the water or emit CO2 because of the energy that they need to use for the computers as such, which has brought them back to us, you’ve heard from Microsoft as well. They’ve shared it openly, publicly. So it’s not a secret that they’ve committed for the net zero water by 2030. And that’s the plan that we’ve developed with them. That’s all driving the growth in that new vertical, which is very promising.

Thank you so much.

Our next question is from the line of Jeff Zekauskas with JPMorgan. Please proceed you’re your question.

Thanks very much. When you think about the restaurant and hotel business going forward, is the restaurant has future going to be different than the restaurant in the past and the hotel of the future, that is, there may be distancing rules. There may be other factors. Does the Ecolab institutional business go back to where it was in 2019 in a normal environment? Or does it go to a different place? Is it better? Is it worse?

It’s a great question and a fundamental question. And it’s not going to go back to where it was in 2019. I think it’s going to be better. If I think about our end markets, it’s not going to be true for every one for the independence. It’s going to be – it’s been difficult obviously, if I can give it to restaurants during the pandemic financially, so to survive, those ones had more hardship than the chain customers, which is the vast majority of our business. So corporate accounts customers, as we call them more of change, other who have well survived, the ones with invested in the operations and the one who are expanding as well in terms of units. This is all we serve first and foremost. So that’s a good situation to be in for us. Then to do question on the restaurant or the hotel of the future, to exactly know how it’s going to be either hard to tell, but if few things we know. On the one hand, so the hygiene standards expected by the guests will be up versus 2019. It’s going to be a little bit lower than during the pandemic. Thank God. But it’s going to be a higher than 2019. That’s a pretty sure, and we all asking guests or consumers all the time in order to understand. So what’s happening in their mind and they clearly telling us that they expecting higher hygiene standard, more clean. They want to see clean inaction in order to feel safe, which is good. The second the labor shortage is going to become a bigger issue. It was an issue pre-pandemic. It’s going to be even more so going forward, as we read in the newspaper. Well, our solutions are helping them deliver more with less labor which is good as well as that. And the last thing, which is harder to grasp completely is how much the takeout, the delivery is going to grow. It’s going to keep growing for sure. And those on new opportunities for us, because those on your businesses as well, we haven’t figured it out completely, but I see that as upside. So net-net for our customers, the chain customers, it’s going to be different than 2019, but it’s going to be better for us as a the pandemic going forward.

Okay. Thank you for that. And what percentage of cost of goods sold are raw materials for you?

It’s roughly 45%, but obviously, depends a lot by business, pest elimination is much lower as you can imagine. And in some industrial businesses, it might be higher, but in average, it’s 45% for the company.

Thank you so much.

Our next question is coming from the line of Mike Harris with Goldman Sachs. Please proceed with your question.

Good afternoon, and thanks for taking my question. Just a quick follow-up for Christophe, earlier you mentioned that the first quarter results gave you confidence that you took the path, the 2019 earnings level. I was just curious, I mean, what happened in the quarter that was I guess a positive surprise to your internal expectations that kind of boosted your confidence?

Well, thank you, Mike. The bigger question so far us for Q1 was to know when especially in the U.S., the states would reopen. And as you remember, so in Q4, the looked down, so when backwards in Q4 versus Q3, well, that was not exactly a great news. And still, we improved our performance in Q4 versus Q3. So the question was, how is it going to continue in Q1 and that we didn’t know. Obviously, so as we started our year 2021, so we were hoping that things would be improving and ultimately, they did. But they did not in January of February. They did in March. So we were thinking, so Q1 would be a difficult quarter as compared versus Q4. So modest improvement, ultimately, Ex-Texas, it was better done what we felt in Q1. So if I look at that, the reopening in the U.S. states is good news. Obviously, so for us going forward, China has been good since the beginning of the years. So those two markets are really on the positive side of the ledger. On the other hand, so you have a year up in some emerging markets like Brazil or India that are in a more difficult situation. So net-net, it’s basically as expected. And the last thing that I would say is, that because of the timing, if they’re reopening, so in Europe, that’s going to happen. So towards the end of Q2, some of the growth that we had expected in Q2 might shift in Q3, but all in all, so I feel that net-net, the trends are as expected. Our cost structure is as expected. The timing might be a little bit different than what we had in mind initially, but at the end of the year, so it ends up certainly full year delivery, that’s ahead of the EPS 2019 excluding this Texas impact.

Okay, thanks for that color.

Our next question is from the line of Eric Petrie with Citi. Please proceed with your question.

Good morning, Christophe. How much of your overall sales are to infection prevention and if you could to give a breakdown between institutional and healthcare?

So it’s roughly 10% for the company with the goal sanitizing products, as such it had very good growth. Last year that was especially true in healthcare, which has the highest percentage as you would expect obviously, these infections is a bigger part of what we do in hospitals than what we do in hotels or restaurants as you can imagine. But in both end segments even grew doubledigit and we expect the growth that we delivered in 2021 overall to maintain the overall number that we got in 2021, which is a combination of more customers buying more of the sanitation products. But at the same time, it was a little bit lower consumption, so much higher than what we had pre-pandemic, close to what we had in 2020 and close to the 10% for the overall segments .

Helpful. And then as a follow-on how much of your infection prevention chemistries or sanitizing products are based on chlorine, alcohol or peroxide. And have you seen any attrition to accelerated hydrogen peroxide?

Yes. It’s one of the applications that we have. So we don’t disclose too much of usually the formula that we are using as such, if you think about the 15 seconds of COVID kill that belongs on the market as well. Last year, this is an absolute so you need differentiated obligation. No one kills COVID-19 in 15 seconds or less, that done by us. So that’s been very unique and pretended obviously, on the market, but what you mentioned. So with the accelerated hydrogen peroxide, that’s one of the solutions. We like it as well. We use it as well. But for us, we’re going beyond that as well.

Thank you.

Thank you. At this time, we’ve reached the end of our question-and-answer session. Now hand the floor back to management for further remarks.

Okay. Thank you. That wraps up our first quarter conference call. This conference call the associated discussion slides will be available for replay on our website. Thank you for your time and participation and best wishes for the rest of the day.

Thank you. This concludes today’s conference. You may disconnect your lines at this time and have a wonderful day.