Ashish Masih
Analyst · William Blair. Your line is open.
Yes, Brian, as you said, a few different elements on the expense line there. So I would say there's a bit of noise in our kind of expense line over time because of a couple of things. We sold to finance at the end of 2018. So that expense is not intent we sold Baycorp in the third quarter of 2019. So there's only part year Baycorp in 2019 and full year in '18. Then there is a third element that Jon just described, a shift of expenses from call center expenses, mostly our G&A and other categories to third-party collections. Now in U.S., we use very little third-party almost none. And in other geographies, it's the lumpiness that happens. And in Europe, also, we don't use it in a large way, but it's much more than U.S. and at times, certain holdings of portfolios that we may purchase, they may stay at a certain servicer until we onboard it back to us, so that it can be more lumpy and drawing a trend on channel expenses would be a bit difficult thing to do. That said, if you step back on our expenses, we are very focused on cost to collect and expenses, what we have been doing is reducing overhead expenses. And it's very focused on each channel cost to collect. Now how the channels get used has been evolving. In the U.S., we're pushing more and more collections based on our consumer-focused approach and digital investments, more collections are coming from call center digital channel. And that trend, I think, will continue on a very slow, steady measured way in the future as well. So in the MCM cost to collect, that's one of the big drivers. Now that said, we do not shoot for a certain cost to collect number. Because if you find opportunities to buy portfolios that have a higher cost to collect, but are even higher returns, we will. And the mix matters, whether it's low balance accounts in U.S. or high balance accounts in Europe. It's secured versus unsecured SME versus consumer. All of those things play a role in the cost to collect metric that eventually gets reported. But we are very focused on it. You're absolutely right, and we hope to continue that trend.