Good day and thank you for standing by. Welcome to the Encore Capital Group's Second Quarter 2022 Earnings Conference Call. [Operator Instructions] Please be advised that today's conference is being recorded. I would now like to hand the conference over to your first speaker for today, Mr. Bruce Thomas, Vice President of Global Investor Relations for Encore. Please go ahead.

Thank you, operator. Good afternoon and welcome to Encore Capital Group's second quarter 2022 earnings call. Joining me on the call today are Ashish Masih, our President and Chief Executive Officer; Jonathan Clark, Executive Vice President and Chief Financial Officer; Ryan Bell, President of Midland Credit Management; and Craig Buick, CEO of Cabot Credit Management. Ashish and Jon will make prepared remarks today and then we will be happy to take your questions. Unless otherwise noted, comparisons made on this conference call will be between the second quarter of 2022 and the second quarter of 2021. In addition, today's discussion will include forward-looking statements subject to risks and uncertainties. Actual results could differ materially from these forward-looking statements. Please refer to our SEC filings for a detailed discussion of potential risks and uncertainties. During this call, we will use rounding and abbreviations for the sake of brevity. We will also be discussing non-GAAP financial measures. Reconciliations to the most directly comparable GAAP financial measures are included in our earnings presentation, which was filed on Form 8-K earlier today. As a reminder, this conference call will also be made available for replay on the Investors section of our website where we will also post our prepared remarks following the conclusion of this call. With that, let me turn the call over to Ashish Masih, our President and Chief Executive Officer.

Thanks, Bruce, and good afternoon, everyone. Thank you for joining us. Encore delivered another quarter of strong operating performance in Q2. To better understand our results, let's begin with some important highlights. Our financial results in the second quarter were again impacted by better-than-expected collections within our MCM business in the U.S. This performance led to an increase in future period collection expectations and resulted in higher revenues in Q2; similar to the first quarter of this year but on a much smaller scale. On a global basis, our portfolio purchases were $173 million, up 21% compared to the second quarter last year. We continue to purchase at attractive returns relative to our competitors. Looking forward, banks are reporting that their lending continues to grow and delinquencies are rising. In the past, lending growth and rising delinquency levels have been strong leading indicators of increased portfolio supply for our industry. Finally, consistent with our capital allocation priorities, and as we continue to deliver strong returns and solid cash flows, we repurchased $25 million of Encore shares in the second quarter. As context, I believe it's helpful to understand the critical role we play in the consumer credit ecosystem by assisting in the resolution of unpaid debts, which are an expected outcome of the lending business model. Our mission is to help consumers resolve their debts so they can regain the freedom to focus on what is important to them. And we do that by engaging consumers in honest, empathetic, and respectful conversations. We look to purchase portfolios of nonperforming loans at attractive returns while minimizing funding costs. For each portfolio that we own, we strive to exceed our collection expectations while both maintaining an efficient cost structure as well as ensuring the highest level of compliance and consumer focus. We…

Thank you, Ashish. When comparing the second quarter of this year to the second quarter a year ago, keep in mind that the elevated level of collections in Q2 of 2021 was extraordinary and resulted in part from the U.S. consumer behavior that has largely normalized since the beginning of 2022. The combination of collections over performance in the second quarter and higher collections expectations for the future increased our revenue and contributed to increases in earnings and returns in the quarter. In accounting for the additional ERC mentioned earlier, the corresponding changes and expected future recoveries contributed $15 million at the revenue line in the second quarter and added $0.43 of GAAP EPS in Q2. Collections were $498 million in Q2, down 19% compared to the extraordinary collections in the second quarter of last year but were higher than we expected. The decline on a comparative basis was driven primarily by lower portfolio purchasing in recent quarters and normalizing consumer behavior. For portfolios owned at the end of 2021, Encore's global collections performance through the second quarter was 107% of our portfolio ERC forecast for the period as of December 31st, 2021. For MCM and for Cabot, collections through Q2, by the same measure, were 116% and 91%, respectively. With regard to collections in Europe, the weakening of the pound in relation to the U.S. dollar has created a separation between reported and constant currency results. In this case, Cabot's collections performance through Q2 on a constant currency basis was 96% of our ERC forecast, with the underperformance largely the result of weakness in Spain. Collections in the U.K. through the second quarter of 2022 on a constant currency basis were generally in line with expectations. Revenues in Q2 were $357 million, down 17% compared to the second quarter a year ago. Our global funding structure provides many benefits to Encore, including financial flexibility, diversity of capital sources, lower funding costs, and extended maturities. At the end of the second quarter, available capacity under our global RCF was $576 million, and we concluded the quarter with $135 million of non-client cash in the balance sheet, which is sufficient liquidity and capacity to fund the opportunities that lie ahead. We believe our strong balance sheet provides us very competitive funding costs relative to our peer group. Nonetheless, the cost of capital is increasing for all players in the industry due to the current rising interest rate environment, which should have a moderating effect on portfolio pricing. With that, I'd like to turn it back over to Ashish.

The second quarter for Encore was another period of strong operational performance. Though comparisons to Q2 last year are difficult, as it was Encore's biggest collections quarter ever. But a lot has changed over the last 12 months. The consumer behavior that in part drove record collections in the U.S. last year has largely returned to normal. It is important to note that this same consumer behavior also contributed to meaningfully reducing charge-offs and portfolio supply during the same time period. However, we are continuing to see the credit normalization that we have discussed in the previous quarters. As a result, we have started to see an increase in portfolio supply in the U.S., although the supply in Europe remains inconsistent. This, of course, means more consumers will need our support, and we are ready to help them resolve their debts and restore their financial health, consistent with our mission and the critical role we play in the consumer credit ecosystem. As we look ahead, we anticipate a few key factors will unfold during the upcoming portion of the cycle. On the one hand, we expect pressure on our earnings for the next few quarters, after two years of lower purchasing, coupled with the normalization of consumer behavior. On the other hand, we expect to deploy increasing amounts of capital to purchase portfolios, particularly in the U.S., in line with the supply increase being driven by the same normalization of consumer behavior. I really like the position we are in as we believe that players such as Encore, who are experienced operators and have strong balance sheets, liquidity, and access to capital, are best positioned to benefit from the portion of the cycle we are now entering. Now we'd be happy to answer any questions that you may have. Operator, please open up the lines for questions.

[Operator Instructions]. Your first question comes from the line of Mark Hughes of Truist Company. Your line is open.

Yes thank you. Good afternoon.

Hello Mark.

Ashish, you mentioned pressure on earnings the next couple of quarters. Any desire to throw a few adjectives to that, what do you think and what should we think when we think about pressure on earnings year over year, sequentially?

Mark thanks for the questions. So as we've stated before, we do not provide quarterly guidance because we think about a business over the long term. What I did say -- we did say, just to recap this, is we expect our earnings will be under pressure over the next few quarters, but for our deployments to increase. And let me explain this further, and I've elaborated on the prepared remarks that I had. So during the years of pandemic, 2020 and 2021, consumers had excess savings and cash, and they paid down their card balances and debts at very -- at much higher rates. And this had two effects actually. First was this consumer behavior, particularly in U.S., helped drive our exceptional collections and earnings. And secondly, the same behavior -- consumer behavior also resulted in lower charge-offs, which for us led to well below historical levels of purchasing for an extended period of time, a full two years. However, now, as we stand today in middle of 2022, we see consumer behavior normalizing. Banks have called it credit normalization on their earnings calls, for example, and this is again going to impact both our collections and portfolio purchasing but in opposite ways when compared to the prior two years. Consumer payment behavior is normalizing as it relates to collections, but the delinquencies and charge-offs are also rising, and we are observing meaningful improvements in portfolio supply, particularly in the U.S., and we are growing our purchasing as well. So in just summary, it may take a few quarters for these trends to play out -- fully play out in terms of impact on collections and earnings. In summary, I would just want to underscore and highlight the key message that I'd like you to take away and the audience to take away is that given our operational capabilities, our strong balance sheet, and the fact that supply is now increasing, we stand in a very good place today.

Jonathan, if we maybe just think about that, if we take this quarter's $2.29, and I think you mentioned the $0.43 benefit from the change in expected recoveries, if we just back that out, is that kind of a run rate starting point and then we apply other factors to that? Does that make any sense?

Yes, we put that in there, Mark, so that everybody could understand what the impact was on the quarter. I think where you take that from here is really up to you. I do -- we do want to avoid providing even soft guidance to people. So we do take a long-term view. I expect it would be reasonable for you to back that number out, but I'll leave that to you.

Very good. And then the collections multiple for the new portfolios that you acquired in the second quarter, I don't know if the Q is out yet, but what number will we see in terms of multiple? And I think you presented year-to-date, but can you share those numbers?

Yes, the Q is out, Mark, and what you will see is 2.2. That's for year-to-date purchasing for MCM. For Cabot, you will see 2.1.

Okay. Very good. And then, Jonathan, the tax rate in the quarter, high 20s, that's a good number going forward?

I think, as we've said in the past, Mark, I think I'll still peg us at mid-to-low 20s for the year.

Okay. And then just one more for me. The share buybacks, how much capacity do you have or availability on the authorization? And then what should we think about pace? Is this a good pace, the $25 million?

So, as we have said before, Mark, the authorization was $300 million by our Board. And at the end of Q2, $128 million is remaining. Any repurchases are subject to it's a multiyear plan. As we've said, timing and purchase sizes are subject to strong balance sheet, liquidity, as well as continuation of strong financial performance, but $128 million remains in our $300 million authorization.

Thank you very much.

You’re welcome. Thanks Mark.

Your next question is from the line of Mike Grondahl from Northland Capital Markets. Your line is open.

Hey guys, thanks. And Ashish, could you just go into a little bit more detail. You said in the U.S. you're seeing more supply. Just maybe help us understand that a little bit better. Is that more banks, just you're bidding on more -- a greater volume of paper? I just want to understand that better.

Yes, Mike, that's a great question. So in U.S., as I've said before, all the banks used to sell before the pandemic, continued to sell, and they're still selling. And what we are starting to see is, for example, in some cases, you can observe pretty clearly in terms of forward flow agreements kind of how the volumes are trending. And if we look back over the last several months, that trend is clearly upward in a very steady way from those contracts. And in general, we observe, and we are reading the same earnings reports for all the banks and the banks are reporting increased lending, and the charge-off rate is ticking up slowly. So the combination is what drives the dollar volume of charge-offs. And lending is back above pre-pandemic level. So the combination is showing pretty steady and meaningful increases in charge-off supply and sales by the banks in the U.S.

Got it. And then how are you thinking about overall operating expenses today and the next few quarters? Are you at a level you want to be with operating expenses? Do you wish they were a little lower and tighter? How are you just thinking about that overall?

So the operating expenses, they have a fixed component relative and then the variable component, as you know. Overall, we think of operating expenses as part of our overall strategy to maximize returns on our portfolios. So, of course, we are looking to decrease and control our fixed expenses and minimize collections expenses for each of the channels, for example. And as we migrate accounts to lower-cost channels, that should improve. But it also depends on the portfolio mix of purchasing, the average balance, whether it's secured versus unsecured, whether it's paying versus non-paying as often happens in U.K., for example. So that will drive the expense levels. In terms of any inflation impacts, we've been able to mitigate that by productivity improvements and automation and so forth. In terms of the cash efficiency margin, that's a metric we have now been using. I would expect that to be somewhat under pressure as well. As I mentioned earlier, the collections will be under pressure given the lower volume of purchasing that we've had for quite a while, but we're now starting to increase that.

Got it. And then maybe just lastly, you mentioned the inflation impact on consumers was, I don't want to take words, but muted or offset. What can you say -- what more can you say about that, so we can understand how that's impacting, if any, the results?

Yes. No, that's a great question, and inflation is front and center, as you can imagine. So inflation is, I would say, I alluded to it a little bit, but there are two types of impacts. The first is on our business. So, to date, we have not seen any impact on collections, consumer behavior or consumer collections due to inflation directly. Now, overall, the consumer behavior has normalized coming down from the strong payment rates that we saw particularly in the U.S. a couple of years ago -- a year ago. So on collections we have not seen any impact. In terms of cost and wage inflation, as everybody is feeling, we have been able to mitigate that in terms of -- on our expense base. So that's the business impact. In terms of consumers, we've not seen the impact on collections, but we stand ready to help our consumers. As you can imagine, many of them are starting to face impact of expense increases. And as we always do, our business is helping consumers in financial difficulty, regardless of the reason, and inflation is just one new reason or a different reason that could cause them difficulty. So we have options for them in terms of payment flexibility, skip a payment, payment amount, the length of payment plan, and even our hardship policies that we have. So we have a whole range of tools to help consumers with for the ones who may be facing the impacts of those inflation on their personal household expenses and financial situation.

Got it. Okay, thank you.

And your next question is from Robert Dodd from Raymond James. Your line is open.

Hi guys. On this theme, in the past, sometimes the periods of economic stress on consumers often impacts collections ahead of potentially supply coming, that can be a little bit of a timing mismatch. As you said inflation so far has not really impacted it. Do you expect it to -- do you expect these kind of pressures we're seeing on Walmart earnings, for example, do you expect that to have any impact on the collections level maybe ahead of the defaults going up? Or do you just not think it's going to play out that way this cycle?

Robert, the cycle is a bit different this time. The Great Recession, we have talked about in the past, we did see, let's say, in U.S., maybe a little bit of pressure on collections, 5%, 6%, and then we more than made it up pretty quickly over the long term. Now this time, the economy feels a bit different. In normal recession, unemployment rate will be much higher. Right now it's a very low unemployment rate. People can get jobs even if they lose it, given they got into financial difficulty. So it's hard to say. What we are seeing, for sure, is normalization is happening, which is different than in the past. Because of the pandemic, people had excess savings. That payment behavior has normalized. And that's also impacting the banks and credit card issuers. So their delinquencies and charge-offs are rising. So we are seeing increases in supply from the bottom that we saw a year ago pretty steadily. Now it's not back up to pre-pandemic levels, but it is rising in a very steady and meaningful way. So I don't know when the interplay of exactly if there is any impact -- negative impact on collections from a recession, should it happen, combined with the increase in our supply. But as we stand and where we stand in the cycle, I really like the position we are in. Last couple of years, we've been able to strengthen our balance sheet, improve our operations, and we stand at a very good place if you notice our multiples and our cost efficiency and so forth, as we look ahead to the continued growth in supply now.

Got it. I appreciate that color. And sort of related to that on the cost efficiency. Legal expenses, obviously, they've been a little lower -- I mean lower supply, obviously, right? They do tend to run ahead of collections when they ramp up, but legal isn't your first choice of how to approach a consumer. So if supply does continue supply is going to continue to rise, when would you start contemplating increasing investments in the legal channel?

It's going to be difficult to predict. You are right, as supply continues to increase, some of the expenses are front loaded, although increasingly we're getting more for collections from non-legal channels, digital, call center. So, therefore, it may have some increase; I don't know when. This quarter was also -- the legal expenses were somewhat foreign exchange impacted for our European legal expenses. So that's the other effect on pretty much all our expenses you need to keep in mind. But increasingly, we are using legal less and less, although it is a part of our collections approach. So it depends on the type of portfolios we will buy and so forth. Hard to say exactly when that would happen and if.

I appreciate that. Thank you.

Your next question is from the line of Spencer James from William Blair & Company. Your line is open.

This is Spencer James on for Bob Napoli at William Blair. I was wondering if you could expand on the softness you called out in Spain. And then maybe could you also provide an update on why loan growth has continued to be slower to return in Europe versus the U.S.

So I'm going to let Craig Buick who's on the line from London to respond on the Spain but also touch on the supply increase being slower in Europe. And I can then add to it as appropriate. Craig?

Yes. Thanks Ashish. Hi, Spencer, can you hear me okay?

Yes, thank you.

Perfect. And thanks for the question. In terms of the Iberian piece, I think couple of pieces to call out, as Jonathan mentioned in his prepared remarks. One is just bear in mind the impact of the foreign exchange movements. The appreciation of the U.S. dollar has led to a widening in the reported percentages. The underlying percentage across Europe is more like 96. And as Jonathan mentioned, in our U.K. business, collections are performing broadly in line with those expectations. In the Spanish business, what we see there is a number of our portfolios comprise what we'd call small and medium sized enterprises or SME accounts. And the very nature of these accounts means the average ticket is a little bigger, and you inherently have more volatility in those portfolios. And that's what we've seen in the first half of this year. So I call that the natural volatility implicit in the portfolio there. If I think about the European loan growth, I guess my views on that one is, if you look at most of the historic cycles, you'll see that European financial services sector tends to probably recover slower than the U.S. sector. I think there are some structural differences around the capital levels, etcetera, and the efficiencies there that tend to drive a slower recovery. You still see the same directional trends taking place. It just takes a little longer for those to move. But I'll pass it back to Ashish for any further thoughts on that one.

No, I think you've covered it, Craig. Spencer, if you have any follow-up on that, happy to address.

Could you maybe just comment on the disconnect between the normalization of credit quality in Europe, is that lagging behind the normalization in the U.S.? Or is there bit of a disconnect between the credit quality and the supply of paper in Europe? Is there anything distinct to call out there between the two markets?

Yes. I think in line with what Craig said, there are differences across the European markets and U.S. So not sure I would put it as credit quality, but the consumer behavior, while everyone faced similar impact in terms of being at home, saving money, not spending as much, the U.S. support from government was a bit different in terms of direct support to consumers. So either it was that or whatever reason, U.S. consumer -- debts at larger rates than some of the other countries, which led to charge-offs and delinquencies declining pretty rapidly as well and driving strong collections for us. And just a different consumer behavior in terms of U.K., for example, the programs that the government put in place were strong collections for us. And just a different consumer behavior in terms of U.K., for example, the programs that the government put in place were different. They were more supporting job and salary payments as opposed to direct support. So there might be some structural differences, inherent differences due to that. But U.S. consumers definitely behaved differently and now spending more actively as well. And therefore, we're seeing the lending rise more rapidly in the U.S. that Craig alluded to compared to, let's say, U.K.

Thank you so much guys. Appreciate it.

[Operator Instructions] Your next question is from the line of Mark Hughes from Truist Company. Your line is open.

Yes. I don't know if this was in the presentation. I didn't see it. The cash efficiency margin this quarter versus the year ago quarter, what were those numbers?

Yes. I don't know if it's in the presentation, it's in the Q. So 57%, it's a trailing 12-month number, 57% for this quarter, and last year it was 57.8%, so very close.

It's also on Page 29 in the slides, Mark.

Okay. Yes, very good. Thank you.

No further questions at this time. I would now like to turn the conference back to Mr. Ashish Masih for closing remarks.

Thank you. As we close the call today, I'd like to reiterate a couple of key points. Our strategy of focusing on the right markets, executing effectively to deliver strong returns on our portfolios, and maintaining a strong balance sheet are key drivers of our best-in-class performance. Looking ahead, as credit continues to normalize, leading to higher portfolio supply; we expect to continue increasing our portfolio purchasing. We're also as committed as ever to the critical role we play in the credit ecosystem and to help consumers regain the financial freedom. It's what we do best. Thanks for taking the time to join us, and we look forward to providing our third quarter results in November.

This concludes today's conference call. Thank you all for participating. You may now disconnect.