Vik Verma
Analyst · Oppenheimer. Your line is open
Yes. So, couple of things. I actually -- and I think we have talked about it. And I think I encourage you to look at also my last earnings call. This has been an evolution. X to me is a game-changer. Because think about what we have just done. We have smashed together telephony, contact center, conferencing, collaboration into one common product suite from X1 through X8. If you want a simple phone, we can provide it for through X1. If you want a complete contact center solution with analytics, persona, call recordings, details, speech analytics et cetera, you get X8. And by the way, one common data layer for the entire enterprise and a machine learning and AI where you can basically take this data and parse it based on buyer persona, customer persona, creating rooms where you can have alerts when a particular customer of particular type is making an issue. So, we think it is fundamental. And the simplicity of it, where in essence you don't have to spend time trying to figure out are you a contact center, are you a telephony solution. The simplicity, I think, is key. And I think, we are on track for launch in the June-July timeframe. We'll start a soft launch in June accelerating over the summer. But again, this X Series for us has been a culmination of four, five years of work acquiring a couple of contact center companies, acquiring Sameroom for the collaboration engine, acquiring Quality Rocket for the speech analytics as well as just overall quality monitoring and analytics. And now most recently, MarianaIQ. And check up on them. that's an amazing, amazing capability that we brought all together. So, I really think X simplifies everything, it blurs the line between contact center as well as telephony and video conferencing. And it allows you to leverage that data so you create one system of engagement, one system of intelligence. That's what we've been working towards.