Good afternoon and welcome to the Ethan Allen Fiscal 2020 First Quarter Analyst Conference Call. [Operator Instructions] It is now my pleasure to introduce your host, Corey Whitely, Executive Vice President, Administration and Chief Financial Officer. Thank you. You may begin.

Thank you, Mary. Good afternoon and welcome to Ethan Allen's conference call for our fiscal first quarter ended September 30, 2019. This conference call is being recorded and webcast live on ethanallen.com where you will also find a copy of our press release, which contains supporting details including reconciliations of non-GAAP information referred to in the release and on this call. As a reminder, our comments today will include forward-looking statements that are subject to risks and uncertainties that could cause actual results to differ materially. Please refer to our SEC filings for a complete review of those risks. The company assumes no obligation to update or revise any forward-looking matters discussed during this call. Joining me on the call is our Chairman and CEO, Farooq Kathwari; and our Vice President, Corporate Controller, Matt McNulty. After our Chairman and CEO, Farooq Kathwari provides his opening remarks, I will follow with some details on the financial results. Farooq will then provide further some closing comments before opening up the telephone lines for questions. With that, here's Farooq Kathwari.

Yes. Thank you, Corey. As reported in our press release, we had strong margins, earnings and cash flow for first quarter ending September 30, 2019. The challenge and opportunity are to grow our sales, which provides opportunity to further grow our earnings in a meaningful manner. We have continued to strengthen our talent, marketing, retail network, offerings, manufacturing, technology and logistics, while also maintaining our focus on good governance and social responsibility. As you may recall during the 1990s, we had migrated to an everyday best price model, which helped us to leverage our unique vertically-integrated structure and leading interior design enterprise. The Great Recession started a vicious cycle of sales which has impacted our growth as well as many in our industry. During the past six months, we have had discussions with our retail network and made the major decision to revert back to offering our clients the best value of quality, service and everyday best price. During October, we launched this major initiative, the Ethan Allen Member Program. Those who enrolled received special members-only pricing, free shipping and white glove home delivery, complimentary design service and in our U.S. design centers, access to special finance options. The Member Program will benefit our clients, enable our team of approximately 1,500 North American interior designers, and our vertically-integrated operations to operate more efficiently with an opportunity to improve our sales and operating margins. The Member Program is being launched during the second quarter with a strong advertising campaign utilizing direct mail, television and digital mediums. We plan to continue with enhanced marketing as we move through our fiscal 2020 year under our new We Make the American Home Campaign designed to further amplify our design heritage and our American brand identity. This evening, we start our annual convention with our 500 interior designers and management from the U.S. and internationally. They will get a first look at our upcoming introductions for our Spring 2020 including an upholstery brand aimed at a younger customer and a modern take on farmhouse style. As I stated earlier, we have an opportunity to differentiate, provide base service and increase our sales and profitability. And with this, I'll turn it back to Corey.

Thank you, Farooq. During the first quarter of fiscal 2020, the company continued with its previously announced optimization project to convert the Old Fort, North Carolina facility into a distribution center and lumber processing facility, consolidate the operations at our Passaic, New Jersey facility and expanding our made in North Carolina manufacturing campus. In connection with these initiatives, the company recorded first quarter pretax restructuring and other as the charge is totaling 1.7 million. As part of the optimization plans, the company completed the sale of its Passaic, New Jersey property during the quarter to an independent third party. The company's wholesale segment recognized a pretax gain of 11.5 million on this sale. These one-time charges and gains have been excluded from our adjusted results. Now the financial results for our first quarter ended September 30, 2019. Consolidated net sales for the quarter were 173.9 million compared with 187.8 million in the prior year quarter. Net sales were impacted by a decrease in consolidated international net sales, which is primarily related to lower sales to China and in Canada due to economic uncertainty surrounding international trade disputes and a challenging global economy. Net sales to China were 49.4% lower compared with the same quarter last fiscal year. Wholesale segment net sales of $101.3 million compared with a $118.1 million in the prior year quarter. The lower net sales were primarily due to a decline in sales to China, and the company's North American retail network. There were 183 North American design centers this year compared to 190 in the prior year period as we continue to relocate design centers and consolidate them where it makes sense. The company experienced strong growth in contract sales which grew 62.4% year-over-year, primarily due to higher sales from the GSA contract. While our wholesale…

Yes thank you, Corey. As I said earlier, we are positioned well and the focus is to grow the topline, while we continue to maintain strong earnings and cash flow. So I am pleased with the progress that we have made so far, and we have a great opportunity and a great team. So with that, I would like to open it up for any questions or comments.

[Operator Instructions] Your first question is from the line of Bradley Thomas from KeyBanc. Your line is open.

Good afternoon, Farooq and Corey. This is Andrew on for Brad. We're trying to get a sense of how the new membership model might affect revenue in orders as it's rolled out. When you look at October which - was the first month under this new membership program would you characterize this period as business as usual or did you see any lack of urgency from customers as a result of the program?

No, Andrew that's a good question. Our - there is a crazy way of sales as I mentioned earlier resulted in creating for us monthly sales. So, end of the month is where the rush hour was and in the last two days or three days, we got about 30% of our business in that period. It also was not very efficient. It made - people were rushing and some mistakes were being made. So, what we did was we did see that at the end of October the business - that 30% or so did not come through but we did get business and good news is that it flowed well into November because normally after the end of the month, the first two or three days there is not much happening. What we have seen over here is not much mistakes, not cancellations and good business in - the next three days although of course October was lower. What we need to - what we are going to take a look at is the three months that is October, November and December. Our team members are very, excited, slightly nervous obviously they we're used to this end of the month but they like it. They are behind it. As I said earlier, I spent six months going all over the country making sure this is something that our team members were ready for because they're also taking the risk. We have 1,500 interior designers. We have management in retail, which depend upon their earnings coming from revenues. So, I’m pleased that they are positive and it just so happen like coincidentally that we’re also having our annual convention starting today. So, we have our 500 team members here, we have a lot of discussions, and I think that we have to take a look at. We are even taking a look at the total compensation metrics for the whole quarter rather than a monthly as we did previously. So this is a change and a very positive change for us.

And then, as you review the efficiencies related to the membership program, could you share some of the benefits you would expect to see as sales trends become more stable as a result of the program?

Yes, absolutely we - 75% of the products we sell are made in the North American manufacturing when 30% of the products come in the last two, three days of the month, it is very disruptive. A week before that, our folks are working hard to get business and over the next 10 days after the end of the month, they are rushing to make the products. This is going to help us become efficient from retail, from manufacturing, and we’ll have an opportunity of also improving our margins on both sides.

And then last question from me. We don't generally think of you guys strictly as a holiday retailer but over the years, you all run a number of promotions around holiday events like Black Friday. And I was just wondering for this year's holiday season, what sort of messaging do you plan on implementing now that you've switched over to the membership model?

The messaging is very simple that we offer great products. We offer great service; we offer everyday savings of 20% from our everyday best price. We offer white glove home delivery anywhere in the United States at no charge and then in the United States, but also offering 24 months financing. I mean those are very, very important elements. Now consumers are used to the fact of thinking that the company will do something different a month later. So they wait. Now we got to have the discipline and the strength to say that we got to stick by it. We've got to advertise it. We've got to get the message strongly, so that we are able to get - it's a message of confidence. If they believe, customers believe, whether it's a Black Friday or you know a Green Friday, whatever, they believe that something is, companies are going to do something, they wait, our own associates waited. I've got together the message, Nope, this is the best we are going to do, but we are going to increase our advertising to get this message. We just increased our advertising. We are going to this quarter that we can most probably go to 4.5% or 4.7% from 4.1% that we just spent this last quarter. I'm not talking to the second quarter, so we are going to spend more money on advertising and I don't know if you have seen our new campaign, it had been very well received.

Your next question is from the line of Cristina Fernández from Telsey Advisory Group. Your line is open. Cristina Fernández: I wanted to also follow up on the member program. You commented what the impact would be on sales on the first year, but how should we think about the gross margin and expenses sort of like the operating margin profile over the next couple of quarters as the program rolls out?

Yes, it's a good question and a good - we of course watching all of this very carefully. As Corey mentioned, there'll be a number of factors. One factor is that our delivery charges were part of our sales. Approximately 5% or so were added to our sales, and now that is taken out from the top line and we are now making that as free delivery but overall, our gross margins should be somewhat better than what we had in the past. That's important. So it's possible that our sales will be impacted by the membership program. Then also it could be positively impacted by marketing. Our gross margins we believe will be positively impacted. Of course, as long as our sales remain the same or increase with efficiencies in our manufacturing, the efficiency is due to what I just mentioned in operating in a more of - more efficient manner. Plus also keep in mind with the changes that we made, consolidations we made that has helped us in terms of becoming more efficient. We have approximately, you had to as you know, consolidate to manufacturing operations, which average reduced our headcount by 14% over 600 persons. That also will help us in the margins. Cristina Fernández: So it seems like near-term we should not expect a lot of change or a pressure on the operating margin if anything it could be a little bit better assuming the sales are the same or better?

Yes. Because it's possible that our sales are - will be impacted because as I said those 5% will be impacted because of the delivery charges. It's possible that there is also the timing - that timing from a quarter-to-quarter. But overall, I believe that the opportunity is for us to maintain our gross margins and operating margins. Cristina Fernández: And then I wanted to ask about the - in your disclosure on wholesale orders, can you help us understand how do the retail orders factor into this new metric?

I’m sorry, say it again. Cristina Fernández: You haven’t used sort of metric of total wholesale or orders versus previously disclosed retail orders. I guess how are the retail order is including in this metric or I mean what not?

No, I understand. Usually what happen as you know we have - we have a wholesale business and the we have the retail business. The wholesale business receives orders from our own retail division. It receives orders from independent retailers. In North America, our independent retailers internationally and all our contract business is also growing to our wholesale. So, the wholesale is - receives all these orders and that wholesale - and our main business will depend upon how much of a business the wholesale receives from all these various channels. And for instance here, the government business is becoming important. The China business has gone down. So, if we, for instance, only measured our U.S. retail that would not be the right measurement to take a look at the opportunities we had. So, all these different channels end up going to our wholesale business and the wholesale business has opportunity benefiting or not benefiting based on all the business it gets. Cristina Fernández: And one last one, I guess what is your latest view on the - a trend in China and win will we start seeing some improvement there. Thank you.

Yes. We have a - unfortunately, the worst is somewhat over because we had - we have had, we have seen major reductions and that’s now coming into our second quarter, the reduction, we had a fairly measured reduction last year. So compared to last year, we, I think is going to have stability. Now in terms of increasing business, it’s something we do see some improvement in trends. Our partner in China is also in a major marketing campaign. However, the Chinese economy is soft, the tariffs are still there, the talk about the fact that they may do something about it which could potentially positively impact us. So I would say that at this stage, we may have some gains, but I don’t think we got a major decline from what we did in the - let us say, going into the second quarter of our fiscal year.

[Operator Instructions] There are no further questions over the phone. You may continue.

Very well, thank you very much. Thanks, everybody and look forward to continuing our discussions, dialogue. Any questions, please let us know. Thanks very much.

Ladies and gentlemen, this concludes this conference call. Thank you for participating. You may now disconnect.