Good afternoon and welcome to the Ethan Allen Fiscal 2025 First Quarter Analyst Conference Call. At this time, all participants are on a listen-only mode. A question-and-answer session will follow the formal presentation. [Operator Instructions]. Please note this conference is being recorded. It is now my pleasure to introduce your host, Ms. Matt McNulty, Senior Vice President, Chief Financial Officer, and Treasurer. Thank you, you may begin.

Thank you, Jamali. Good afternoon and thank you for joining us today to discuss Ethan Allen Fiscal 2025 First Quarter Results. With me today is Farooq Kathwari, our Chairman, President, and CEO. Mr. Kathwari will open and close our prepared remarks, while I will speak to our financial performance midway through. After our prepared remarks, we will then open the call for questions. Before we begin, I'd like to remind the audience that this call is being transcribed live under the News and Events tab on the Investor Relations page of our website. A replay of today's call will also be made available on our Investor Relations website. There you will find a copy of our press release, which contains reconciliations of non-GAAP financial measures referred to on this call and in the press release. We believe the non-GAAP presentation better reflects underlying operating trends and performance of the business. Our comments today may include forward-looking statements that are subject to risks and uncertainties that could cause actual results to differ materially. The most significant risk factors that could affect our future results are described in our quarterly report on Form 10-Q. Please refer to our SEC filing for a complete review of those risks. The company assumes no obligation to update or revise any forward-looking matters discussed during this call. With that, I'm pleased to now turn the call over to Mr. Kathwari.

Thank you, Matt. As stated in our press release, we are pleased with our first quarter fiscal 2025 financial results. We had sales of $154.3 million, continued the strong gross margin of 60.8%, operating income of $17.6 million with margin of 11.4%. We also continued strong cash generation and ended the quarter with $186.4 million in cash and investments. We paid $20.2 million in cash dividends during the quarter, and the Board approved a regular cash dividend of $0.39 per share, payable November 27, 2024. After Matthew provides a brief overview of our financial results, I will review our continued focus to strengthen the five key areas of talent, marketing, service, technology, and social responsibility. Matt?

Thank you, Mr. Kathwari. Our financial results in the just-completed first quarter were highlighted by strong margins and operating cash flow amid a challenging economic environment. Our consolidated net sales were $154.3 million, down 5.8% compared with last year, primarily due to lower contract sales and a decline in delivered unit volume. From a demand perspective, our retail segment orders were down 6.8%, while wholesale segment orders decreased 4.8%. Lower incoming orders reflect a soft home furnishings market, a housing market that has not yet rebounded, and less contract business. On a positive note, we saw an increase in average ticket price, higher designer home calls, more qualified traffic, and a strong month of September for incoming contract orders. We ended the quarter with wholesale backlog of $63.9 million, down 15.2% from a year ago, but up $10.4 million since June 30th due to the timing of incoming contract orders. Strong consolidated gross margin of 60.8% was driven by a change in the sales mix, reduced headcount, selective price increases, and lower raw material input costs. Adjusted operating margin was 11.5%, compared with 12.1% a year ago. Our double digit operating margin reflects our ability to maintain a disciplined approach to controlling operating expenses. Compared to our pre-pandemic first quarter ended September 2019, our adjusted operating margin has improved 450 basis points due to streamlining our vertically integrated enterprise. Now I'd like to provide an update on our distribution center located in Old Fort, North Carolina, which was impacted by Hurricane Helene in late September. The distribution center suffered a loss of $0.3 million related to damaged inventory and remediation costs, as well as a temporary work stoppage and disruption in shipments. We are thankful to report that our associates have returned to work and the distribution center has resumed…

Thank you, Matt. I will briefly discuss our continued focus on the five areas. The first is talent. We continue to develop strong teams in our vertically integrated enterprise, which includes our retail network, manufacturing, logistics, products, marketing, and technology. In marketing and merchandising, we have accelerated introduction of new products under the umbrella of classic design with a modern perspective. During the last 18 months, we have completed the redesign of our design centers under the umbrella of an interior design destination with strong interior design and strong technology. This has enabled great productivity with less headcount. The redesigned design centers reflect about 25% less floor display space, making it much more efficient. Strong interior design associates coupled with technology is, as I've said, a game changer. Next, we have continued to refine our North American manufacturing, which makes about 75% of our furniture and custom-made on receipt of orders. This is a great differentiator and has provided more design options to our interior designers and clients and also increased productivity and lowered inventory. We have also made improvements to our national and retail logistics, enabling us to deliver our products at one price to our clients in North America. Our marketing also benefits from technology with our advertising costs of about 2.3% of sales as compared to about 6% of sales about seven years to eight years back. We are pleased to continue to maintain strong cash, while providing good cash dividends. Quarter ended September 30, we gave cash dividend of $20.2 million and ending with cash of $186.4 million, compared to $163.2 million at September 30, 2023. As we move forward, we are in a good position and remain cautiously optimistic. We are at this stage going through some uncertain political times, both domestically and internationally. And I think that after these elections are over, the chances are we would get some more stability. With that, I'm pleased to open for any questions or comments.

Thank you. We will now be conducting a question-and-answer session. [Operator Instructions]. Our first question comes from the line of Taylor Zick with KeyBank Capital Markets. Please proceed with your question.

Hi there, how are you?

Hey, Farooq, I'm doing well. It's Taylor Zick. I'm for Brad Thomas.

All right.

I just wanted to start, maybe if we can talk about the cadence of written orders during the quarter. Trends were a bit softer than fiscal 4Q. So maybe can you talk a little bit more about what you saw and what Labor Day trends were like. And then I guess if you have any thoughts on how October is trending so far?

Yeah, I think that relatively speaking, our written orders held up and there was not a major change from month-to-month. I think that when we take a look at our retail sales, more or less, I would say, in terms of the somewhat lower was throughout the quarter. It sort of remained without much changes.

Great. And then maybe just to talk about some the upcoming election. Farooq, you kind of mentioned, I think we all kind of want that behind us. But, you know, as we look at a potential outcome here and the potential that there may be tariffs. Given 75% of your product is manufactured in North America, I would assume you'd be relatively insulated from any potential tariffs. And that could also be a tailwind for you if your competitors are impacted. So I guess as you think about that, what are some of the puts and takes as you think about any tariffs?

Yeah, I mean, there's a lot of talk, you know, we just have to see what happens at this stage. We are, of course, 75% of our products are made in North America, which includes United States, which includes Mexico and Honduras. That's where we, because we have the North American Treaty. So we are watching everything. It's a good question. We are watching with all the politics going on. Is there, of course, talking mostly about tariffs coming internationally from overseas. So we don't hear much about changing the North American Treaty, but we're watching it carefully. And we also somewhat, even though we do pay higher freight for the 25% of the product that we don't make here. But if you are making 75% or 90% of our products overseas, tremendous uncertainty when you take a look at what's happening with the freight rates coming from overseas with the water going on with the impact of the Suez Canal. We fortunately are impacted, but not only 25%. 75%, we have the benefit here. So we're watching it very carefully. But at this stage, as you mentioned, we do have an advantage.

Understood. And then maybe if I can squeeze one last one in here, Farooq, maybe on a potential recovery for the industry and Ethan Allen more broadly. The Fed is obviously beginning to cut rates here in September. And in general, it looks like those, there's going to be more rates down the road. And I'm curious what your thoughts are on the lag effect between rate cuts and the impact on your business.

Yeah, you know, also keep in mind that we are now over the backlogs that were created during the COVID period. That benefited us and everybody else. But now this quarter, to a great degree, that the past quarter reflected more normal times. So there's a very small little decline in our sales, which is pretty good considering the fact that we had already used up the backlogs. So we did pretty good. And I think going forward, I think that we are cautiously optimistic. I think we are positioned very, very well in terms of our marketing, we have a very strong network. We have reduced our headcount everywhere because as I mentioned, as I mentioned in my comments, combining technology and good personal service is key to our vertically integrated enterprise. It's helping our manufacturing. And most importantly, it's helping our retail, where our interior designers, keep in mind, we have 30% less interior designers than we just had a few years back doing more business. Combining good interior design and technology is critical. So I think we are cautiously optimistic that with this election and all that crazy stuff going out, we should have an opportunity of consumers focusing more on their homes again.

Got it. Thank you very much. I'll leave it there.

All right. Thanks, yeah.

Thank you. Our next question comes from the line of Cristina Fernandez with Telsey Advisory Group. Please proceed with your question.

Hello, Cristina. How are you?

Good. Thank you. Hi, Farooq and hi, Matt. I have a couple of questions. I wanted to follow-up on the demand trends that you're seeing or that you saw during the quarter. Can you talk about any regional trends I guess specific to the states that were impacted by the storms? I guess, how are those recovering? Are you seeing a lagging effect here as you start in October from the storms?

Yeah, that's a good question because we were impacted. First, we had tremendous floods in Texas. So especially Houston and all that area was impacted. Now, good news is they're getting more or less to normal. Then we got impacted with the storms in Florida and that also impacted our retail to a great degree. But good news is we've watched it very carefully. They're all more or less back to operating at a normal level. We did have impact and that also to some degree impacted our written business in the end of September. We are catching it to some degree somewhat. It also impacted October but now we are starting to catch up. Then we got impacted our business for this major, major storms. In Asheville, we have a couple of very major operations, distribution centers which Matt just referred to which was closed for some time. Tremendous impact to our people but good news is they're back. The next impact was the strike on the dog strikes. It unfortunately didn't last too long but for a few days it did. It stopped a lot of business both in terms of products coming in then exports, especially our State Department business was impacted. But good news is more or less they're getting back to normal.

Thank you for the color. And then my second question was on the reduction in headcount that you've done over the last year, the 8%, 9% we caught on the press release. What areas have been most impacted? Where is that headcount coming up from?

It is coming in two major areas. One is our retail and the other is our manufacturing. And both of those have been impacted to a great degree with a combination of, I mean, again, we have very little turnover but it did have an impact of reducing our staffs both at retail and at our manufacturing. And that really has been the tremendous benefit of utilizing technology. It also, the other benefit has been with this in uncertainties in the workplace and everything else. We have also been able to acquire strong talent. That's very, very important. We've been able to acquire stronger talent in our retail. Also in our manufacturing but especially at retail. So this whole trend of what is taking place has given us an opportunity even though while we have lowered our headcount but we've also added people. Overall, we have less headcount but I have -- but we have stronger people because we've been able to attract stronger people, who are attracted to us because of our programs, because of stability and some issues, challenges with competition. So those are two areas, Cristina.

Thanks. And then another question I had was on the new product introductions that you've been talking about for fiscal year '25. Are those products already in your design centers? How are they being received at the percentage of the total? How much is new? Any color, incremental color you can get there would be helpful.

Yeah, Cristina, good question. You know, on one hand, we have reduced the size of our design centers. Okay, two years, three years back, we went from an average of 15,000 to 18,000 square feet to under 10,000 feet. So we've got a major reduction in space. They're more productive, which means we have less floor space. But having said this, our products that we have introduced have been more in terms of options. Some products that go into the floor of our design centers, but most of them are options that our designers can use with their work with the clients. And keep in mind, our designers today, almost all of them, maybe 80%, 90% when they work with a client, they're using technology. Combining personal service or interior designers and technology has been a great help. And that has also helped us in our inventory management, in these new products. In the olden days, we had to have that new product in our design center. But today, with the technology, our designers can use that product even though it is not in the design centers.

The last question I had was on the trends you're seeing on the cost side of the business. You mentioned supply chain, but what are the trends in raw materials protocols? Are those stable? Are they going up, going down?

Yeah, they're more or less stable, haven't gone up or down. A little bit on the lower side because there is a lower demand of raw materials, especially from our competitors. So with that in mind, keep in mind that our products are many. Our wood products are made in Vermont. They're made in Honduras, but we supply them with all the raw materials and all the wood is supplied from our sawmills from the United States to Honduras. Today, the client cannot tell the difference whether that item is made in Honduras or in Vermont. Same thing in our upholstery. They're made in North Carolina or Mexico. Combining this talent that we have in, obviously, the cost of operating in Honduras and Mexico is lower than in the United States, but we believe combining the two is a great advantage for us. It gives us an opportunity of stability and service.

Thank you and best of luck this quarter.

Take care, thanks.

Thank you. And yeah, no further questions at this time. I would like to turn the floor back to Farooq Kathwari for closing remarks.

All right, thank you. And, you know, I'm looking forward to more stability in terms of the political environment and international environment and all kinds of problems. Good news is we are positioned well. We also made lots of progress in terms of all areas. As I said, first, talent. We have a really strong talent. Secondly, we have increased our marketing, marketing has given us an opportunity to reach much more people. Third, our technology in all areas is critical. And whether it's a retail and fourth, ability to provide great service, which we do. And fifth is social responsibility. We strongly believe in those things. So we believe we're going to continue to do that. And we look forward to continuing our focus on these five important areas and continue to grow our business and have strong financial results.

Thank you. This does conclude today's teleconference. We thank you for your participation. You may disconnect your lines at this time.

Thanks very much.