Good day, ladies and gentlemen, and welcome to the ExlService Holdings, Inc. Q3 2012 Earnings Conference Call. [Operator Instructions] As a reminder, today's conference call is being recorded. I'd now like to turn the conference over to your host, Mr. Charles Murphy, Head of Investor Relations. Please go ahead.

Thank you, Ally. Greetings, and thanks to everyone for joining our third quarter 2012 earnings call. With us today are Rohit Kapoor, our Vice Chairman and Chief Executive Officer; and Vishal Chhibbar, our Chief Financial Officer. We hope you have had an opportunity to review the third quarter earnings press release we issued this morning. We've also made available the updated investor fact sheet on the Investor Relations section of Exl's website. Some of the matters we'll discuss in this call are forward-looking. Please keep in mind that these forward-looking statements are subject to known and unknown risks and uncertainties that could cause actual results to differ materially from those expressed or implied by such statements. Such risks and uncertainties include, but are not limited to, general economic conditions, those factors set forth in today's press release, discussed in the company's periodic reports and other documents filed with the Securities and Exchange Commission from time to time. Exl assumes no obligations to update the information presented on this conference call. During our call today, we may reference certain non-GAAP financial measures, which we believe provide useful information for investors. Reconciliations of those measures to GAAP can be found on the press release. Now I will turn the call over to Rohit.

Thank you, Charlie, and welcome, everyone, to our third quarter earnings call. First of all, I want to extend our concerns and sympathies to our colleagues and neighbors dealing with the aftermath of Hurricane Sandy over the last several days. We greatly admire how everyone has pulled together in this difficult time, including here at Exl, where we are fortunate to have all our employees safe and focused on delivering differentiated value to our clients. The agenda for the morning's call will be as follows: first, I will discuss recent business highlights, including our strategic account win; second, I will discuss 2 of our fastest growing businesses, health care and analytics; third, I will discuss our updated 2012 guidance; fourth, I will comment on the demand environment. I will then turn the call to Vishal, who will discuss the third quarter financials and our outlook in more detail. Following Vishal's comments, we would be happy to take your questions. Exl generated solid growth in the third quarter. Revenue increased 17.5% year-over-year on a constant currency basis, driven by robust growth in our outsourcing and transformation businesses. Key drivers of year-over-year growth were increasing relationships with large existing clients in our insurance, health care and utilities outsourcing practices, new and expanded analytics relationships with global banks and our Trumbull acquisition. Revenue growth, operating efficiencies and operating leverage fueled 21% year-over-year adjusted EPS growth. I'm pleased to announce that we won a new strategic account for finance and accounting or F&A outsourcing services with a leading speciality insurer. This win is important for several reasons. First, it validates and extends our F&A capabilities, which we enhanced last year through the acquisition of OPI. Second, it strengthens our dominant position in insurance operations management, which remains our single largest business and a key…

Thank you, Rohit, and good morning, everyone. In the third quarter, Exl reported revenue of $101.6 million, up 12.6% year-over-year and 4.3% sequentially. On a constant currency basis, revenue rose 17.5% year-over-year and 4.1% sequentially. In the third quarter, outsourcing business revenue was $92 million, an increase of 16.4% year-over-year on a constant currency basis. On a reported basis, revenue grew 10.6% year-over-year and 3.4% sequentially. Bear in mind this was the first full quarter after our OPI acquisition anniversary-ed in May. Year-over-year reported revenue growth was driven by additional business from large existing clients in our insurance and health care, utilities domain and Trumbull acquisition. Sequential growth was driven by contract expansion in insurance and health care, in particular, with a large health care fair. Sequential growth was also driven by our utilities domain, in particular, by a recently renewed and expanded contract with a major U.K. retail energy distributor. Meanwhile, the transformation business reported record revenue of $20.7 million, up 22.6% year-over-year and 8.1% sequentially. Driving year-over-year growth was analytics, which generated 34% revenue growth, fueled by new wins in analytics division of a large global [indiscernible] margin and other consumer operations. Driving sequential growth were growth-based gains in all 3 of our transformation businesses, analytics, process engineering and finance transformation services. Foreign currency movement had a negative effect on our revenue growth of 5% year-over-year and insignificant sequentially. As highlighted before, on approximately 25% of our revenue base, we share foreign exchange rates with our clients, which in turn subject these revenues to volatility in the Indian rupee to U.S. dollar exchange, but has no material impact on our bottom line. During the quarter, the rupee averaged 54.7 even for the second quarter. In September, the rupee appreciated and our current guidance is updated, using an exchange…

[Operator Instructions] Our first question comes from Bhavan Suri of William Blair & Company.

Just a couple of questions on the client transitions at OPI. Can you just give us some sense of what exactly that is and then you sort of said that impacts revenue growth 4% to 5% next year. I guess one question would also be is it possible to transition some of that work offshore to drive better margin? Or is it effectively work you don't want?

Sure, Bhavan. This is a Rohit. I think the client transitions that we spoke about are largely being driven by commercial considerations, and obviously not related to the service delivery. This will have an impact to our business for 2013 by 5 to 6 percentage points. As we tried to articulate in the past, what we've try to do in our business model is to try and build up sustainable revenue streams, which are also profitable for the company, and we focus equally on revenue, as well as the profitability of our business. Those are situations with the acquired portfolios and they do not meet these requirements of the company. We are forced to take steps, along with our clients, to try and better manage our portfolio. We've tried to work on this portfolio, and we think that these are the right prudent steps from our perspective and from our client's perspective. And therefore, some of these decisions have been taken. I guess, what we would like to add is the acquisition that we did of OPI continues to perform really well. Strategically, the fit of having a capability in finance and accounting for Exl has been validated because of the new strategic win that we had in finance and accounting, as well as a number of our existing clients in our core industry verticals, we've now have been able to cross sell F&A services to those clients. So we feel actually very good about the acquisition, but at the same time, some of these transitions are taking place, and we wanted to advise you of these transitions as they were taking place.

Okay. That's helpful. And I guess 2 quick follow-ups, just one on this. So could you give us some sense of sort of what that margin improvement expectation would be for, say, every one of those percentage points of revenue growth coming off and to that, sort of settled better long-term margin profile for the business, '13 and '14?

Yes, absolutely. I think if you take a look at our gross margins, when we acquired the OPI, the gross margins of OPI were significantly below the gross margins of Exl. And with these client transitions, I think we would expect the OPI portfolio to trend towards the corporate average of Exl's gross margin. And also as we mentioned, we do not expect these transitions to have any material impact to our earnings per share growth for next year. So I think on a margin basis, we are well protected. However, on the top line, there certainly will be an impact.

Our next question comes from Joseph Foresi of Janney Montgomery Scott.

The first question just really to finish off our conversation on OPI. Where are these clients going and are they being asked to leave or have they gone to another vendor? I mean, I understand the methodology behind it, but I think I just want to sort of close the case on it.

Sure, Joe. I think in terms of the transitioning of these clients in some situations, the clients are moving some of their work in-house, and in other situations, they are moving it to other providers who wants to have this business at contractual terms, which don't seem very attractive to us.

Great, that's -- I appreciate that color. Just my second question there, I wonder if we could just talk, what was the organic growth rate in the quarter, and maybe you could talk about your thoughts on that growth rate going forward?

Sure, the organic growth rate for the third quarter was 15.3% year-on-year, and we think the organic growth rate continues to hold well. I think from a company perspective, our growth rate continues to be above industry average, and we continue to think that we have a business model that will allow us to sustain a growth rate above industry average.

Okay. And then just finally for me, maybe you can update us on the pipeline and give us any color on any changes in either pricing and/or decision-making?

Sure. I think the pipeline continues to be strong. As I indicated in my prepared remarks, we have started to see actually some larger-sized deals that have come into the pipeline towards the third quarter. And I think that's encouraging because companies are looking at outsourcing again, I guess, with a renewed perspective as they do their budgeting and their planning for 2013. We think we are well positioned in order to capitalize on the demand environment, and the demand environment is particularly strong in health care, in banking, in analytics and in insurance. And those are the areas where we are extremely well positioned, and we continue to bolster our position in health care because we think that there's a tremendous opportunity for us to be able to grab new clients out there.

Our next question comes from Ashwin Shirvaikar of Citi.

Guys, so just back to the client transitions. Could you go through sort of the timing of the transition in terms of are they happening all at once or does it happen over the next few quarters and just the timing? And also just trying to get the pieces of how you get with -- get to the new revenue guidance $3.5 million from Landacorp, if you could remind us of what the currency impact is in dollar terms.

Sure, Ashwin. So for us, the way we would think about the timing of these client transitions is that some of these client transitions would begin to happen in Q4 of 2012 itself and going into 2013. Obviously, the client transitions take place over several quarters, and this is not something that happens all of a sudden. In terms of the guidance that we've provided for the fourth quarter, Landacorp, the acquisition was completed on October 12. And the $3.5 million of revenue from Landacorp is for the period from mid-October to the rest of the year. In terms of the impact on the currency, anytime the rupee appreciates, our revenues are likely to go upwards without having any impact on our EPS. I'll ask Vishal to give you the metric on that for the fourth quarter.

Yes, so, Ashwin, the -- for the year guidance, we've given that, 53 -- it was 53.5 and compared to our earlier guidance of 55 so it's improvement of about 1.5 rupee. For the Q4, the impact will be about 700,000 to 800,000 on that FX trending to 53.15.

Okay. So those are large-deal setting. One question I had came up on one of your competitor's call yesterday. They announced F&A contract with Centrica, which I know is also one of your clients. Is this sort of a lost opportunity for you guys or hopefully does not take away from your revenue growth in the future at that client?

Sure. The work that we do for Centrica, Ashwin, is on the operations management side, and the work is totally unaffected by the decision of Centrica to move the F&A work to another provider. Our understanding is that the F&A work that is being given to the competitor is relatively small in size and scale compared to the size and scale of work that we do. So we do not see that to be any threat or any -- have any impact to our business.

Okay. And just last one, building on Bhavan's earlier question. You answered in gross margin terms, could you do the same in operating margin terms?

I think when you kind of take a look at any client transition that takes place, it's very easy for us to manage our cost structure up to the gross margin level, and below the gross margin, obviously, there is an impact from a volume perspective. So while our gross margins will actually increase based upon these client transitions that are taking place because the client transitions are of lower gross margin contracts. On a adjusted EPS basis, we expect a minimal impact, and the same would really be true on an adjusted operating margin basis.

I was asking more on a sustainable go-forward basis because -- I realize it's 5% of revenues, but does this, in general, to the portfolio pruning improve your overall full company expectations down the road?

I think, certainly, Ashwin, the core business, obviously, becomes much more of a solid franchise with little risk associated with it, and there certainly is an opportunity for us to build and grow on top of this portfolio. From an adjusted operating margin standpoint, I would think that we would have that same opportunities that we had previously, and there wouldn't be any real change from an adjusted operating margin perspective.

Right. So from a risk perspective, that's a good way to put it.

Our next question comes from Dave Koning of Baird.

My first question, is there any termination fee with any of the clients in OPI that might hit in the next couple of quarters?

Dave, there is termination fees associated with certain contracts, not with all contracts. In some situations, there are expenses and fees associated with the dislocation of the infrastructure, as well as the employees, and some of that will play out for next year.

Okay. So that will be in next year's numbers, okay. And then the second question just expenses were quite low and you kind of walked through that selling and marketing expenses were way on the lower end of where they've historically been, the same thing with G&A. Are those things that as Landacorp comes in and as we go into next year, do those bounce back a little bit on a -- as a percentage of revenue?

[indiscernible] This is Vishal.

Go ahead, Vishal.

Yes, so I think sales and marketing, we've already figured that we expect sales and marketing expenses to be in the range of 7% to 7.5%, and we expect that next year, we will be back to that level, including the Landa acquisition.

Okay, great. And then the final thing is just on the tax rate. I mean, you've been running right around 26%, 27% now for several quarters. Is that about as good of a guess as we can go next year or does the acquisition change those dynamics too?

Dave, good question. I think because the Landa is purely an onshore-based income-generating business, which will get back to the higher [indiscernible] in U.S., there will be a slightly marginal impact on our tax rate for next year, and so we would be in that range of high-20s.

Our next question comes from my Manish Hemrajani of Oppenheimer.

A question on outsourcing in general. If I look at the outsourcing revenue growth, it was just over 10% year-over-year in the September quarter, slowest growth since '09. Any chosen color on that and maybe highlight sort of the challenges there?

Sure, Manish. I think the couple of things which we'd like to point out is in terms of our outsourcing revenue, first of all, we've been doing a number of acquisitions of platform and those revenues get included within the outsourcing revenue bucket. We also have onshore revenues that we have acquired and the revenue streams with the onshore work that is being done, those do not grow at the same pace at which the offshore revenues are growing. So I think there is a shift in the portfolio and the composition of revenue that takes place here as well, and then I think you've got to take a look at the revenue growth rate over a longer period rather than just on a quarter period. And I think if you take a look at the average growth rate of the business, that's been pretty healthy. And the last piece is our revenues have also been impacted when you compare it year-on-year by the currency. And as the currency has depreciated, we've certainly had impact of close to about 5 percentage points on the -- from the currency as well.

Okay. And then can you just help me understand your updated guidance? So $3.5 million comes from Landacorp for fiscal '12, how much -- what's the FX benefit there?

Manish, the FX benefit will be about $700,000.

$700,000. And then so basically, you lowered guidance a bit if you x out Landacorp and FX, is that all due to the loss of contract on the OPI side?

Yes, that's true. The impact is because of the transition of the contract which we've mentioned.

Okay, got it. And then can you comment on the pricing environment and competitive landscape? Are you seeing any pressure on the pricing front?

Yes, so let me comment on the pricing environment. As the rupee continues to remain at 53, 50, 54 rupee levels, certainly, our clients are looking for us to be able to provide them with that competitive pricing associated with these new levels on the rupee, and certainly, competition is using this from a pricing perspective. So we are working with our clients to provide them with much more stability associated with the pricing, as well as shifting some of the contracts that we have where we were taking the FX risk where we have now started to share that FX risk with our clients. And therefore, in exchange for greater volume of business, as well as a greater sharing of the FX risk, there is -- there are client contracts where we have to price accordingly. From a competition standpoint, the competitive pressure continues to remain quite intense and some of the larger players are certainly playing in the BPO space a lot more aggressively and trying to build up their capabilities in this space, and competition continues to remain fairly intense.

Our next question comes from David Grossman of Stifel, Nicolaus.

Maybe I could just follow up some elements of the last question. Rohit, it looks like you're tracking overall, perhaps, constant currency organic growth somewhere in the mid-teens, maybe even slightly below that. So if you factor in what you're thinking about the transition within OPI, is it fair to say, and I know it's early, but for next year, should we be thinking about kind of 10%-ish type of top line growth for next year on a relatively stable, perhaps, modestly increasing margin base, given the transitions within OPI?

Sure, let me try and address this as clearly as possible. I think, for us, the client transition is a onetime activity. It's something that will impact our numbers and our growth rates for 2013. At the same time, the long-term trajectory of the company and our business continues to remain healthy and strong, and we continue to expect to be able to grow our business at faster than the industry growth rate. In terms of calendar year 2013, we will certainly provide guidance once we have our fourth quarter results, and we can provide a much more better outlook on our guidance for 2013. Right now, yes, we are saying that because of the client transitioning, there will be a 5 to 6 percentage points impact on the growth rate for next year.

Okay. Perhaps, you can talk a little bit about -- you talked about the pipeline being extremely healthy particularly in 3 or 4 areas. I think going into the third quarter, you had, I think, it was 3 strategics in the pipeline or in advanced stages, I guess, of the pipeline of which you signed one. Can you give us an update on where you are if you were at 3 and that's down to 2, where are you now in terms of strategics in more advanced stages?

Sure, David. Let me try and address that question. First, as you know, we've decided to move away from talking about strategic prospects only because we don't think that there's a good correlation between the strategic prospects in our pipeline and the revenue growth rate. Having said that, since this is the first quarter where we are not providing you with much color on this, let me just address the question that you raised on the 3 strategic prospects that we did have in the pipeline at the end of the second quarter. So one of the strategic prospects that we had in the pipeline, we won, which is the announcement that we made today. One of our strategic prospects, we lost and we did not win that business, and the third strategic prospect continues to be in the pipeline and is -- has moved to the final stages of their decision-making process, and we think we will get a result on that over the next 90 to 120 days. So that's just to kind of provide you with color on what happened with our existing strategic pipeline. But as mentioned before, on a go-forward basis, we'll provide you with color on the number of new clients we are signing. We'll provide you with color on anything unique and particular about these clients as we sign them up so that you can factor that into your business models. But at the same time, we are dropping the practice of sharing the number of strategic client prospects that we have in our pipeline because it just does not correlate to the revenue growth rate of the company.

All right, great. That's fair enough. And just one other thing, Rohit, in terms of if you look at -- there's a lot of changes going on in the composition of your business, as well as the type of business that you're signing. Is there any difference in the time at which this new business ramps or the time to profitability in terms of transition cost, et cetera and the new business that you're signing versus what we may have been accustomed to historically?

Sure, let me try and address that. So our core outsourcing and transformation characteristics continue to remain the same, and there is no change to that. On the platforms that we have acquired and when we make a sale for any one of these platforms, if it is a license sale, it adds to our top line and bottom line immediately, and it provides for incremental amount of revenue from a modification or an implementation standpoint, which is much more longer term. And the last piece is when we sign up clients, which utilize our platform and our servicing capability, if there is a conversion of an existing platform from a client to our platform, then that type of a contract will have an upfront cost associated with it. And the margin on that business is going to be much lower in the first 1 or 2 years, and we will pick up the margin over the next 5 to 7 years. So yes, I think the portfolio has changed and the type of deals that we do win is going to have an impact on the way in which our revenue growth and our profitability growth takes place.

Our next question comes from Jason Kupferberg of Jefferies.

This is Amit Singh, for Jason Kupferberg. Just going back to the 2013 growth again. Landacorp contributed, you said, $3.5 million this quarter, could you give us some sort of sense of what type of contribution you're expecting for next year? Any general idea would be great.

Sure, Amit. As we mentioned in our call on October 16, we expect Landacorp to contribute approximately $20 million for 2013.

All right, perfect. And you still have significant amount of cash on your balance sheet and now with strengthening your health care practice recently, is there any other specific area that you're looking at now to utilize that cash for M&A?

Yes, absolutely. A core part of our strategy is to continue to use inorganic growth to complement our organic growth rate, and we continue to look for assets where we can deploy the cash in a meaningful way. Keep in mind that our business is a business that generates a fair amount of free cash flow each year. So as we progress through each year, there's surplus cash that is integrated. There are a number of areas that are of strategic importance to us as we build out our portfolio: number one is analytics, number two is banking and financial services; and number three, we still think we can add on to capabilities within the health care industry vertical. So these will be some of the priority areas that we would be focusing on.

Perfect, and just one last. I know last quarter, you had mentioned that you are witnessing a trend from larger deals to smaller deals, and as we look at your cost structure, going forward, are you still witnessing that type of trend and is that affecting your cost structure in any way?

No, I don't think it's impacting our cost structure in any way. We are seeing a number of smaller deals, and we are seeing a number of larger companies sign up with smaller deals. This quarter, we did see some larger deals also coming to the pipeline so we are actually quite encouraged by that, and we think we have a capacity to be able to manage these new client acquisitions, whether they start out small or they start out in a big way, we can manage both of these transitions quite well.

[Operator Instructions] Our next question comes from Kunal Tayal of Bank of America.

Just one follow-up related to the client transitions. Rohit, how many clients have you speaking of here? Because 5% of revenues could be a good 15% of the OPI base. And secondly, if you could help understand the reasons as to why these clients had a low profitability, is it commerciality or is it also service mix?

Sure. SO Kunal, The clients that you're talking about are few in number. It's not very large in number, and at the same time, the client profitability was low, as we mentioned, because a significant portion of the work was being done onshore, where the margins are low for most contracts. And from our perspective, an onshore contract has to fit in strategically, meaning, that it has add to capability that can be leveraged with other clients, or it has to be a necessary component of us doing work on an end-to-end basis, using our offshore delivery locations, and it's got to be off a certain margin profile. In some of these situations, some of those characteristics just did not fit in well, and I think, basically, we ended up in a situation where there is a transition that's going to take place.

[Operator Instructions] We have a follow-up from Ashwin Shirvaikar of Citi.

Rohit, I just wanted to ask you about -- I guess, something other than client transitions. With the transformational business, 22% growth here, is that sustainable? I know the character of the business has changed over time to become more visible, so to speak, on a multicultural business. Could you talk about whether that's sustainable?

Sure, Ashwin, and thanks for asking me the question on transformation. I think the transformation business, for us, continues to grow very nicely and the opportunity set for us for that line of business is very, very positive and very strong. We have 3 lines of business within transformation; first, being Decision Analytics; second, being operations and process excellence, which is process reengineering and redesign, and the last is Finance Transformation and risk and compliance-based advisory work that we do for our clients. All 3 lines of work continue to perform really well. I think the reason why we are bullish about this particular segment for the next several years is because, as clients start to use data analytics in a much more significant way to take more meaningful decisions, as the regulatory environment forces companies to look at ways of introducing a greater amount of control and risk management, sophisticated risk management techniques into their operating processes and as they think about reengineering their operating structure, we are extremely well-positioned to help them with this type of work. And our capability and our experience set in offering them a dual-shore business model, using some proprietary methodologies and intellectual property is also being validated. So we feel very good and strong about the opportunity for our transformation business to continue to grow at a fast pace for next several years.

I'm showing no further questions at this time. I would like to turn the conference back over to Mr. Rohit Kapoor for any closing remarks.

Thanks, Ally. And I just like to conclude by saying that Exl had a very strong third quarter. We remain on track and are confident of being able to accomplish and deliver to our guidance for calendar year 2012. We also are very optimistic about our future growth of the business, not only for 2013, but for several years beyond that, and we think that the opportunity in the marketplace and Exl's positioning are very well suited for each other. Thank you for attending this call, and we look forward to seeing you on the next earnings call, where we'll be providing you with our 2013 guidance.

Ladies and gentlemen, this does conclude today's conference. You may all disconnect and have a wonderful day.